#AskAvaility Transcript
Healthcare social media transcript of the #AskAvaility hashtag.
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See #AskAvaility Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | Availity @Availity It’s finally FRIDAY! Thanks for joining our #AskAvaility tweetchat on #patientpayments! https://t.co/JJ3D5Os7QS |
 | John Weidner @johncanmarket RT @Availity: It’s finally FRIDAY! Thanks for joining our #AskAvaility tweetchat on #patientpayments! https://t.co/JJ3D5Os7QS |
 | Mark Martin @HIT_MMartin insights, or random thoughts? You decide! #AskAvaility https://t.co/BK4ig9CEHT |
| Availity @Availity Our hosts today are @benbuchanan28, Dir of Relationship Mgmt at TSYS, and @spkilpatrick, our Principal of Payment Solutions #AskAvaility https://t.co/lq9bxmAntc |
 | Brit @langloisbrit RT @Availity: It’s finally FRIDAY! Thanks for joining our #AskAvaility tweetchat on #patientpayments! https://t.co/JJ3D5Os7QS |
| Brit @langloisbrit RT @Availity: Our hosts today are @benbuchanan28, Dir of Relationship Mgmt at TSYS, and @spkilpatrick, our Principal of Payment Solutions #AskAvaility https://t.co/lq9bxmAntc |
 | Ben Buchanan @BenBuchanan28 RT @Availity: It’s finally FRIDAY! Thanks for joining our #AskAvaility tweetchat on #patientpayments! https://t.co/JJ3D5Os7QS |
| Mark Martin @HIT_MMartin My favorite day of the year! #AskAvaility https://t.co/3rjD7xxAGx |
| Availity @Availity We’ll be using T1:A1 format for this chat and don’t forget to include your #AskAvaility hashtag! https://t.co/dDu1IczF6e |
| Availity @Availity Let’s take a few minutes to introduce ourselves and then we’ll get started #AskAvaility |
| Mark Martin @HIT_MMartin Mark Martin, long time healthcare IT rookie and defender of transparency! #askavaility https://t.co/ifmzVwVe2B |
| Availity @Availity @HIT_MMartin That's a fierce look you got there, Mark! Welcome! #AskAvaility |
 | Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Hello guys. Shereese here. #askavaility https://t.co/ju8ljxBUiW |
| Availity @Availity Get ready for Topic 1 coming up in one minute! #AskAvaility |
| Ben Buchanan @BenBuchanan28 Excited to be a part of the Tweetchat today. Looking forward to your questions and comments. #askavaility https://t.co/P5QBTrPvSo |
| Brit @langloisbrit @Availity Brit here! I support @BenBuchanan28 at @TSYS_TSS! Puppies, Sweet Tea, and Macaroons is my primary language! #askavaility https://t.co/Kgv72TOphC |
| Brit @langloisbrit @ShereesePubHlth There she is! #askavaility |
| Availity @Availity T1: How does the new system of #patientresponsibility for healthcare bills affect providers? Patients? #AskAvaility https://t.co/HM8elvOgzd |
| Mark Martin @HIT_MMartin Deep thoughts by Ben Buchanan! Awesome! #AskAvaility https://t.co/TGD59fWg3G |
| Availity @Availity @ShereesePubHlth Yay! We can't wait to hear your responses today, Shereese!! #AskAvaility |
| Availity @Availity @LangloisBrit @BenBuchanan28 @TSYS_TSS Welcome, Brit. We completely agree with all those languages :) #AskAvaility |
| Availity @Availity @travisfroehlich Thanks for coming back, Travis! Loving the rainbow! #AskAvaility |
| Ben Buchanan @BenBuchanan28 A1: Consumers are now a critical part of the reimbursement process. Providers will be challenged to improve their process. #AskAvaility |
| Mark Martin @HIT_MMartin A1: As patient responsibility continues to increase, providers will need to focus more resources on being good at collections. #AskAvaility |
| Mark Martin @HIT_MMartin Agree, is this critical enough to be a major focus now? #AskAvaility https://t.co/su2DqB2WY9 |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T1 Providers needs to invest in solutions that make pricing transparency a priority #AskAvaility |
 | John Lynn @techguy I know a bunch of providers are suffering from increased patient pay since collections on patients is much less than payers. #AskAvaility https://t.co/I5Bf9d4gRO |
| Availity @Availity @travisfroehlich We hate to be the bearer of bad news, Travis #AskAvaility |
| Mark Martin @HIT_MMartin @BenBuchanan28 Consumers, that's us humans, right? Healthcare needs to see me as my own thing. Then we can get personal. :-) #AskAvaility |
| Availity @Availity Absolutely! Being able to give patients accurate prices helps everyone in the long run #AskAvaility https://t.co/9tt6eG4Kgb |
| Ben Buchanan @BenBuchanan28 A1: Agreed. It isn't an easy conversation to have but practices of all sizes need to be prepared to answer these questions. #AskAvaility https://t.co/mKmwTCcayU |
| Availity @Availity @techguy Absolutely, John. We're hearing the same! And thanks for joining! #AskAvaility |
| Ben Buchanan @BenBuchanan28 A1: Absolutely! the more providers can increase awareness and ease the process the better experience patients will have #askavaility https://t.co/WI7bgSt5yQ |
| Mark Martin @HIT_MMartin A1: As patient responsibility increase, patients need more info before or during the encounter to be prepared to pay. #askavaility https://t.co/Mt6CiNLsmQ |
| Availity @Availity Get ready for Topic 2 coming up in one minute! #AskAvaility https://t.co/WWeQO6bm5p |
| John Lynn @techguy On the patient side, organizations are having to deal with a lot of angry patients who didn't understand the changes. #AskAvaility https://t.co/iCR01uARoA |
 | Jennifer Tapp @jenntapp @travisfroehlich I am just as shocked, @travisfroehlich! #askavaility https://t.co/vXa5F3ZKJq |
| Availity @Availity This is CRUCIAL for #patientexperience #AskAvaility https://t.co/LXBauDuc5f |
| Ben Buchanan @BenBuchanan28 Fair point. Purchasing healthcare isn't like purchasing a t-shirt. That transaction comes (or should) w/ emotion and empathy. #AskAvaility https://t.co/yQUaj1GEU8 |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T1 also need policy for "shrink" . Statistically, 6-10% of pt-responsible bills won't be paid at all & 60% will B partially pd #AskAvaility |
| Availity @Availity T2: What trends in patient payments are driving #patientresponsibility? #AskAvaility https://t.co/TdEAHEbbmh |
| Brit @langloisbrit @spkilpatrick TI: Ohh! Shopping! #askavaility https://t.co/mfE3IhIVmC |
| Mark Martin @HIT_MMartin For non emergency issues, we can't wait until time of visit to start the conversation. #AskAvaility https://t.co/dnaRksmubO |
| Availity @Availity @techguy Yes! And it's costing those organizations big #AskAvaility |
| Availity @Availity @ShereesePubHlth have you seen any good policies for this in play yet? #AskAvaility |
| Mark Martin @HIT_MMartin Why is it @ShereesePubHlth? Are we not paying because we don't have money, or we didn't know the cost or agree with insurance? #AskAvaility https://t.co/VADqhGvlzC |
| Ben Buchanan @BenBuchanan28 A2: The way in which people are buying coverage is changing. (1/2) #askavaility https://t.co/qRnJzBWOjP |
| Mark Martin @HIT_MMartin It's here now, but in such small quantity that it's easy to miss. Patients need to demand this to get it more traction! #AskAvaility https://t.co/8gNZooQfGa |
| Ben Buchanan @BenBuchanan28 A2: Whether it be employer-sponsored or purchased through the marketplace, deductibles have been rising (2/2) #askavaility |
| Jennifer Tapp @jenntapp @spkilpatrick I agree, Sean, with the technology available, patients should be able to know the amount owed before they arrive! #askavaility https://t.co/4XYFmNwheB |
 | ImagineSoftware @ImagineTeam RT @Availity: T2: T2: What trends in patient payments are driving #patientresponsibility? #AskAvaility https://t.co/TdEAHEbbmh |
| Availity @Availity Get ready for Topic 3 coming up in one minute! #AskAvaility https://t.co/n0ntU80YPl |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba I think it's a complicated Q. Transparency has been elusive but also payment options are not flexible for some #AskAvaility https://t.co/bnoPYqMP6j |
| Brit @langloisbrit @spkilpatrick ..And most patients don't pay attention until the paper is pink or yellow. Even them the provider is lucky to get a $20 payment.#askavaility https://t.co/97fsUz6H8a |
| Mark Martin @HIT_MMartin A2: We need to remember that not ever trend is adopted by every person. Account for individuality. #askavaility https://t.co/ZQXJzFXOxP |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @Availity I write shrink policies for independent providers, who need the revenues. Many don't understand why policies are vital #AskAvaility |
| Availity @Availity T3: How should providers alter their current billing processes to account for these changes? #AskAvaility https://t.co/IzEYWDyMdr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @Availity T1 Collections are not w/o challenges; many will never realize full value of owed debts, even when/if collected.(depreciation) #AskAvaility |
 | Ashleigh Eisinger @aneisinger @HIT_MMartin How do we do this best? #AskAvaility https://t.co/qO0XT85GBI |
| Mark Martin @HIT_MMartin A3: Discuss early in the relationship, establish the needs, and make it easy for patients to participate. #askavaility https://t.co/IGpyPKf5GC |
| Availity @Availity We feel like @wareflo has a #workflow alarm that's in the redzone right now :) #AskAvaility |
| Brit @langloisbrit @Availity A3: As a consumer, I want it to be easy! Card on file, anyone? Anyone? #askavaility |
| Mark Martin @HIT_MMartin Great article. Today Employers are more in charge, patients are becoming the dominate force. #AskAvaility https://t.co/QHf9jocZGU |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @Availity T3 Policy, training, and enforcement. Many of the issues faced in billing are mitigated thru sustained training & policy #AskAvaility |
| Ben Buchanan @BenBuchanan28 A3: Patients need the ability to pay their bills anytime and over-time. (1/2) #askavaility |
| Availity @Availity Great points! #AskAvaility https://t.co/aDnk1HcK89 |
| Ben Buchanan @BenBuchanan28 A3: Being able to accept all forms of payment across every avenue of the payment continuum is crucial for a good process.(2/2) #askavaility |
| Availity @Availity Absolutely #AskAvaility https://t.co/n2iAVUPKFf |
| Availity @Availity Yes, teaching your front-desk people how to have hard conversations is crucial #AskAvaility https://t.co/koZ9EmStZI |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba FYI Shrink = industry statistical loss of rev that should be anticipated by every provider & addressed thru policy & planning #AskAvaility |
| Ben Buchanan @BenBuchanan28 Training, YES! Not every staff member is comfortable having financial conversations. Education can help bridge the gap #AskAvaility https://t.co/drnQ2jGhDX |
| Availity @Availity Yes! #AskAvaility https://t.co/UabkoCZytO |
| Brit @langloisbrit @BenBuchanan28 A3: YES @BenBuchanan28 ! I want options. Make it easy. Make it simple. #askavaility https://t.co/qMJkb2INer |
 | Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @Availity #AskAvaility https://t.co/WslINE0uQX |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @spkilpatrick @Availity Incentives? Are you a believer? Historically, incentives have been a poor motivator for performance #AskAvaility |
| Mark Martin @HIT_MMartin There is a name for this? Sounds like stealing, but is it really like shoplifting? #AskAvaility https://t.co/ZIyo4hrBob |
| Availity @Availity @wareFLO We knew it! #AskAvaility |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO RT @Availity: We feel like @wareflo has a #workflow alarm that's in the redzone right now :) #AskAvaility |
| Availity @Availity Get ready for Topic 4 coming up in one minute! #AskAvaility https://t.co/gVYw72sOKk |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @HIT_MMartin We could look at it that way but it really looks at economy, SDOH, & other factors that determine 1's ability 2 pay med bills #AskAvaility |
| Ben Buchanan @BenBuchanan28 Daniel Pink would agree. However, incentives are a good way to bring awareness. Not a silver bullet but a piece of the puzzle #askavaility https://t.co/acSNPinmkB |
| Availity @Availity T4: What tools should providers use to make it easy to capture payments? #AskAvaility https://t.co/RZvUIFD4TR |
| Mark Martin @HIT_MMartin I do know it occurs, my shocked disbelief is in accepting it, rather than addressing the reality of patients perspective. #AskAvaility https://t.co/b7knX0c4aP |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @BenBuchanan28 Perhaps but providers need sustainable sols 4 optimal performance & productivity. Collections requires a comprehensive strategy #AskAvaility |
| Ashleigh Eisinger @aneisinger @Availity I should be able to pay for healthcare the same way I pay for anything I buy online #AskAvaility #patientempowerment |
 | nobism @nobismhealth RT @Availity: This is CRUCIAL for #patientexperience #AskAvaility https://t.co/LXBauDuc5f |
| Brit @langloisbrit @Availity A4: For one, let's get my payment responsibilities available on my phone! #attachedatthehip #askavaility https://t.co/0BjbdSLqGr |
| John Weidner @johncanmarket @Availity T4 Did somebody say tools? #AskAvaility https://t.co/PVZSX9Wi7p |
| Ben Buchanan @BenBuchanan28 A4: Tools vary by practice type and patient demographics. But providers increasingly need an online option and payment plans. #askavaility |
| Availity @Availity Incentives are a great tool but not the ONLY tool. Great point, @BenBuchanan28 #AskAvaility https://t.co/G2hGtu3cel |
 | Crane Institute @CRANE_Institute RT @ShereesePubHlth: @HIT_MMartin We could look at it that way but it really looks at economy, SDOH, & other factors that determine 1's ability 2 pay med bills #AskAvaility |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @BenBuchanan28 I find; If providers have transparent pricing model, a comp engagement plan, & immed post-visit comm; shrink's is mitigated #Askavaility |
| Mark Martin @HIT_MMartin A4: I feel like this when trying to interpret what I should do and how much it will cost. #askavaility https://t.co/uZYXzeoDtz |
| Ben Buchanan @BenBuchanan28 @JohnCanMarket @Availity #askavaility https://t.co/Amia9QlnUr |
| Max Janasik @maxjanasik What's the formula for providers to justify investments in improving patient payments - dso, shrink,... #askavaility | |
| Availity @Availity Get ready for Topic 5 coming up in one minute! #AskAvaility https://t.co/ctc7wMxg3y |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @spkilpatrick Exactly flexible payment models, to include financial options, i.e @BluefinPayments cut down on unpaid premiums and bills #AskAvaility |
| Brit @langloisbrit @HIT_MMartin A4: Agree! Additionally, HDHPs are making it harder and harder on families to prioritize. #sadbuttrue #askavaility |
| Availity @Availity @ShereesePubHlth @BenBuchanan28 An effective preparedness strategy!!! #AskAvaility |
| Ben Buchanan @BenBuchanan28 A5: with more skin in the game, patients will start to redefine value in the marketplace #askavaility |
| Availity @Availity T5: To what extent will consumerism in healthcare impact the payments process? #AskAvaility https://t.co/CNrcmYIiW2 |
| Ben Buchanan @BenBuchanan28 @HIT_MMartin I felt the same way trying to determine the meaning of Covfefe #askavaility |
| Mark Martin @HIT_MMartin A5: Many medical options are choices and trade-offs. Clearly defining these options means payment becomes less of an issue. #askavaility https://t.co/uPrhB6vVrQ |
| Availity @Availity @maxjanasik Thanks for joining, Max! #AskAvaility |
| Availity @Availity THIS is what we're hearing more and more! #AskAvaility https://t.co/JBT5nsMyD7 |
| John Weidner @johncanmarket RT @BenBuchanan28: @HIT_MMartin I felt the same way trying to determine the meaning of Covfefe #askavaility |
| Mark Martin @HIT_MMartin A5: Empower patients with information and they will feel in control. #askavaility https://t.co/ieDX9fYqvU |
| Ben Buchanan @BenBuchanan28 @LangloisBrit @HIT_MMartin HDHPs are only one piece of the financial struggle #askavaility https://t.co/0uzZAgRLQb |
| Availity @Availity #AskAvaility https://t.co/raQsswDtQp |
| Availity @Availity An empowered patient is an engaged patient #AskAvaility https://t.co/HmngRKsa4J |
| Brit @langloisbrit RT @BenBuchanan28: @LangloisBrit @HIT_MMartin HDHPs are only one piece of the financial struggle #askavaility https://t.co/0uzZAgRLQb |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @maxjanasik Easy form Ex: 250,00 ant. revenue X .08 (ind ROL)=$20,000 Insure that! Your col sol should cost no more than 10-12% per quarter #AskAvaility |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @maxjanasik or per trans model equitable to same rates #AskAvaility |
| Availity @Availity Get ready for Topic 6 coming up in one minute! #AskAvaility https://t.co/P93QAEBtn8 |
| Availity @Availity T6: How long until providers fully adapt to these changes? #AskAvaility https://t.co/wu34gizpQE |
| Mark Martin @HIT_MMartin A6: Is this an adapt or be replaced situation? #askavaility |
| Brit @langloisbrit A6: Hmm...the past decade has shown us that changing anything in the HC industry is like shifting the Titanic. #askavaility https://t.co/YEj7p3SwZr |
| Mark Martin @HIT_MMartin A6: I hope we have time... #askavaility https://t.co/x9ap2TF4xk |
| John Weidner @johncanmarket @Availity A6: If I had to guess...probably seven days longer than they should should #askavaility https://t.co/AJLyb69Wyq |
| Ashleigh Eisinger @aneisinger @Availity As long as it takes for them to feel the pain... possibly in their wallets (probably in their wallets?) #AskAvaility https://t.co/DKjZAI632B |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @maxjanasik B/c that 20,000 is only worth @ 16,000 post yr in lost collections #AskAvaility |
| Ben Buchanan @BenBuchanan28 A6: Providers that have adapted need to continue and those that haven’t must start now. Revenue and satisfaction are at stake #AskAvaility https://t.co/EHkQCXrglk |
| Mark Martin @HIT_MMartin And there is the magic word! Transparency is so important! #AskAvaility https://t.co/WcBCniei3f |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @HIT_MMartin: And there is the magic word! Transparency is so important! #AskAvaility https://t.co/WcBCniei3f |
| Ben Buchanan @BenBuchanan28 @LangloisBrit Has me feeling like this: #neverletgo #askavaility https://t.co/5yjBYnzNBh |
| Availity @Availity But does it have to be all the way TO the breaking point? #AskAvaility https://t.co/0Wik4A0iNF |
| Ben Buchanan @BenBuchanan28 Transparency is key, but education must accompany it. Transparency w/o knowledge/education won't lead to change #askavaility https://t.co/tvCCDj3Yv7 |
| Availity @Availity Thanks again for joining, everyone! Happy Friday and have a great weekend. We’ll see you 9/8!! #AskAvaility https://t.co/Pho5upTsdb |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @Availity Looking toward a breaking point is a bad sign IMHO. Why not have a strategy to mitigate damage from bad debt b4 you need it #AskAvaility |
| Availity @Availity Very good point -- patients need us to explain the why #AskAvaility https://t.co/AYYNleTLvC |
| Availity @Availity @ShereesePubHlth We completely agree, Shereese! Plan ahead! Don't be surprised (or scared) by finances #AskAvaility |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba I'm done at #HITSummit and I gotta get on the road. Great chat guys. #askavaility https://t.co/03RQc1t7Vq |
#AskAvaility content from Twitter.