#HCLDR Transcript
Healthcare social media transcript of the #HCLDR hashtag.
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See #HCLDR Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | HCLDR Moderator @hcldr Hello Everyone! Welcome to the weekly Health Care Leadership Tweet Chat #hcldr |
 | Colin Hung @Colin_Hung @LAlupusLady Hello Amanda! #hcldr |
| Colin Hung @Colin_Hung @anetto Hello Annette. So great you are here #hcldr |
 | Joe Babaian ๐บ๐ฆ @JoeBabaian @LAlupusLady Welcome! #hcldr |
 | Lisa Gualtieri @lisagualtieri @dandunlop @Colin_Hung @RenHotelsBoston @bostonheartmom @MannZiva @sarahbennight @BFMack @MariahWrites @Matt_R_Fisher @healthblawg @amariedauwer @JoeBabaian Will you be there Thursday too? Can't wait to catch up! #hcldr #hitmc |
| HCLDR Moderator @hcldr Helping to keep the chat flowing is wingman extraordinaire Joe @JoeBabaian #hcldr cc #pinksocks #HITMC #HITsm #S4PM |
| Colin Hung @Colin_Hung @dandunlop @RenHotelsBoston @bostonheartmom @MannZiva @sarahbennight @BFMack @MariahWrites @Matt_R_Fisher @healthblawg @amariedauwer @JoeBabaian Can't wait to see you my friend. Travel Safe!!! #hcldr |
 | Nathan Grunewald MD MBA FACS @NathanGrunewald Greetings #hcldr tweeps! Nathan, Chief Innovation Officer checking in from #Wisconsin. #FearTheDeer Hi @Colin_Hung and @JoeBabaian!! ๐๐ |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @anetto @Colin_Hung Hello Annette! Thanks for joining us tonight! #hcldr |
 | Dan Dunlop @dandunlop RT @jaredpiano: Yo - a little warm-up act for the #hcldr chat on #Reputation. Word! #HITMC #pinksocks #HITsm #S4PM #HITMC19 |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @NathanGrunewald @Colin_Hung Hello Nathan! So happy to see you! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @NathanGrunewald: Greetings #hcldr tweeps! Nathan, Chief Innovation Officer checking in from #Wisconsin. #FearTheDeer Hi @Colin_Hung and @JoeBabaian!! ๐๐ |
| HCLDR Moderator @hcldr Letโs start off with introductions! Tell us your name, what you do and where you are based #hcldr |
 | Ziva Mann @MannZiva @lisagualtieri @dandunlop @Colin_Hung @RenHotelsBoston @bostonheartmom @sarahbennight @BFMack @MariahWrites @Matt_R_Fisher @healthblawg @amariedauwer @JoeBabaian Sorry to miss you! Iโm just here tonight. #hcldr |
| Colin Hung @Colin_Hung @NathanGrunewald @JoeBabaian Hello Nathan! Thanks for being online tonight #hcldr |
 | Bonnie C. Sheeren, BCPA @bonniesheeren Sorry Iโm missing this week again! Will be back next week! Here learning more! #hcldr @DocsForChangeTX https://t.co/X63fgoPDf7 |
 | Dave deBronkart @ePatientDave Rate THIS, y'all. Boom. #hcldr |
 | Sally James @jamesian Hello #hcldr Joining from #seattle, but warning - don't know much about reviews or mktg. Also wondering - what about #patientsincluded en espanol? |
 | Jared Johnson @jaredpiano Virtual hugs to #hcldr #hitmc friends tonight! Iโm Jared. I build innovative healthcare brands and host the @HealthcareRap podcast. |
| HCLDR Moderator @hcldr For those new to #hcldr every week we gather at 8:30pm ET to discuss interesting & timely healthcare topics |
| HCLDR Moderator @hcldr Our #hcldr chat lasts 1hr. It's designed to educate & promote professional development, critical thinking & spur action |
 | Laura Appel @lauradianeappel Eating a popsicle while tweeting not recommended. But still here for #hcldr! |
 | Kistein Monkhouse, MPA @KisteinM @hcldr Hello #hcldr friends! Iโm Kistein from @patientorator ๐Here to learn from tonightโs chat. Tweeting live from #efpPhilly โก๏ธ #HIMSS19 |
 | KNB Communications @KNBComm Good evening! Joining #HCLDR from NJ, headed up to Boston bright and early in the AM to see the #HITMC crew! Beth (mktng director) at the keyboard for KNB. https://t.co/p6fMH9UmnX |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @jaredpiano @healthcarerap Welcome Jared! Rap away! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @KNBComm Hello and welcome! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @KisteinM @hcldr @PatientOrator Huge hugs my friend!! #hcldr |
 | Amanda G @LAlupusLady Hi I am Amanda, a patient leader in the #lupus community. Sending hugs to #hcldr friends in Boston! https://t.co/jhV2OlJFNO |
| HCLDR Moderator @hcldr While intros continue, letโs go over some #hcldr tweetchat guidelines. |
| HCLDR Moderator @hcldr You can read more about each weekโs topic on the #hcldr blog https://t.co/ZeXP9qH7pb |
| KNB Communications @KNBComm @JoeBabaian Thanks Joe! #HCLDR #HITMC |
 | Tami Dew Rich, MBA @bostonheartmom Hey #PinkSocksPeeps @hcldr Weโre here! @Colin_Hung @MannZiva @BFMack & I are at @RenHotelsBoston at sapรณre. A few others are trickling in: looking forward to seeing you! #hcldr Ooh & I have gifts for @lisagualtieri @lindakkenney woo HOOO #RecycledAppleWatch https://t.co/MRqDO7gwG4 |
 | Mariah Obiedzinski @MariahWrites Mariah from #StamatsNation here! Excited for tonight's topic! #hcldr #pinksocks @Stamats |
| Colin Hung @Colin_Hung @KNBComm Hello Beth!!! #hcldr Can't wait to see you IRL #HITMC |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @bonniesheeren @DocsForChangeTX We'd love to have you back Bonnie!! #hcldr |
| KNB Communications @KNBComm @KisteinM @hcldr @PatientOrator Hi there! #HCLDR #HITMC https://t.co/MK5jou9KB3 |
| HCLDR Moderator @hcldr We assume all tweets during #hcldr express your own personal opinions & not those of your employer (unless specified) |
| HCLDR Moderator @hcldr Watch this blue #hcldr avatar for the 4 questions weโll be discussing. They are labeled T1, T2, T3 and T4. |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @ePatientDave Five Stars! Hi Dave! #hcldr |
| Colin Hung @Colin_Hung @MariahWrites @Stamats Hello Mariah. Always a pleasure to see you #hcldr |
| KNB Communications @KNBComm @lauradianeappel Very talented! #HCLDR #HITMC |
| Dave deBronkart @ePatientDave @LAlupusLady You certainly ARE a patient leader in the #lupus community! #hcldr |
 | David Shifrin @dshifrin Hey everyone! David in Nashville with @HealthFurther. Probably mostly a passenger tonight but looking forward to watching the convo. Hope everyoneโs having a great time irl in Boston! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @MariahWrites @Stamats Hello Mariah! #hcldr |
 | Jack Murtha @jackmurtha RT @IrmaRaste: ๐ค #HITMC19 connections: ๐ค #HITMC19 connections: Can't wait to meet many #HITsm chat participants IRL tmr! And also see my #pinksocks #HCLDR #HIMSS19 #WMIF19 friends again๐ค @techguy @Colin_Hung @GraceCordovano @lenisocial @amariedauwer @jackmurtha @theTomCastles @BFMack @CoherenceMed @JenniferJoeMD |
| Mariah Obiedzinski @MariahWrites @Colin_Hung @Stamats Hi friend! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @bostonheartmom @hcldr @Colin_Hung @MannZiva @BFMack @RenHotelsBoston @lisagualtieri @lindakkenney Hi Tammy!! #hcldr |
| Lisa Gualtieri @lisagualtieri Happy to join #hcldr tonight. I'm Lisa Gualtieri, director of the #digitalhealth certificate program @TuftsMedSchool and founder of https://t.co/VHQZHpvTbG where we #ShareTheHealth with undeserved populations. And panelist #hitmc Thursday |
| Colin Hung @Colin_Hung @jaredpiano @healthcarerap Hugs back Jared. Missing you at #HITMC. Next year my friend! #hcldr |
| HCLDR Moderator @hcldr Please mark your answers with the appropriate T1, T2, T3, T4 or CT label. This will make our transcript easier to read #hcldr |
| HCLDR Moderator @hcldr Dissenting comments and opposing views are perfectly acceptable. Personal attacks, vulgar language and negative tweets directed at an individual are not tolerated. #hcldr |
| Kistein Monkhouse, MPA @KisteinM @JoeBabaian @hcldr @PatientOrator ๐ค Sending virtual hugs and positive vibes your way. #hcldr |
| Mariah Obiedzinski @MariahWrites @JoeBabaian @Stamats Hi friend! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @dshifrin @HealthFurther Welcome David! #hcldr |
| Dan Dunlop @dandunlop Hello #hitmc and #hcldr friends. Iโm Dan Dunlop from @jenningshealth. Looking forward to joining everyone in Boston tomorrow. #pinksocks I see some gifting in my future! |
| KNB Communications @KNBComm @Colin_Hung SAME! It's going to be epic. #HCLDR #HITMC |
 | Gail Zahtz ๐ฎ๐ฑ @GailZahtz Signing in to #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @lisagualtieri @TuftsMedSchool Yes, yes you are! :) #hcldr |
 | Brad Lehman @brad_lehman Brad Lehman - I work with SmileyAnswers - I am in Michigan #hcldr - I am new to the chat - Inspired by the group and the discussion! |
| Dave deBronkart @ePatientDave @jaredpiano @healthcarerap Yo Jared, what up? Did you know there's a second e-Patient Rap, about "portal orts"? #hcldr |
| Colin Hung @Colin_Hung @bonniesheeren @DocsForChangeTX No worries Bonnie. Love that you are here with us in spirit #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @dandunlop @jenningshealth Hi Dan!! #hcldr |
| HCLDR Moderator @hcldr Letโs get ready for T1 in just 1 minute #hcldr |
| HCLDR Moderator @hcldr We have a lot of remarkable folks with us tonight & lots of ideas will be shared โ please try to stay on topic. #hcldr |
 | Wheezy Nurseยฉ MSN RN @WheezyNurse RT @laxswamy: As seen @HomeDepot - is this how your hospital is structured? ๐ค Patients at the top! Then front line clinicians! Then clinical support! Then admin support! At the bottom, leadership, supporting everyone. #ServantLeader #hcldr #pinksocks https://t.co/8CDLJecOr5 |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @brad_lehman Welcome Brad! #hcldr |
 | Sarah Greene @researchmatters The Uncertain Effect of Financial Incentives to Improve Health Behaviors https://t.co/RwkMGuofCs #hcldr #behavioraleconomics #healthbehavior |
 | Brian Mack @BFMack Hey Everybody! I'm jumping in a little late from the #HITMC conference in Boston! #HCLDR |
| KNB Communications @KNBComm @lisagualtieri @TuftsMedSchool Very cool! I'm speaking on Friday at #HITMC! I'm really looking forward to it! Can't wait to see yours. #HCLDR |
 | PF Anderson @pfanderson@disabled.social @pfanderson RT @hcldr: Dissenting comments and opposing views are perfectly acceptable. Personal attacks, vulgar language and negative tweets directed at an individual are not tolerated. #hcldr |
| Dave deBronkart @ePatientDave @JoeBabaian Yeah, and you know I don't PAY for no ratings ... that's MESSED UP. Corruption, yo. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @brad_lehman Brad, let me extend a special welcome! We are so pleased to have you join us at #hcldr |
| Dan Dunlop @dandunlop @jaredpiano @healthcarerap Jared! I miss you brother. Iโll see you in a few weeks in Providence RI. You will rock the house. #hcldr #hitmc19 #neshco19 |
| HCLDR Moderator @hcldr T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HITMC #pinksocks #HITsm #S4PM https://t.co/WeuivGqiFI |
| Amanda G @LAlupusLady RT @ePatientDave: @LAlupusLady You certainly ARE a patient leader in the #lupus community! #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HITMC #pinksocks #HITsm #S4PM https://t.co/WeuivGqiFI |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @hcldr: T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HITMC #pinksocks #HITsm #S4PM https://t.co/WeuivGqiFI |
 | Zeev Neuwirth @ZeevNeuwirth @hcldr #hcldr - looking forward to the #HITMC later this week. |
| Kistein Monkhouse, MPA @KisteinM @KNBComm @hcldr @PatientOrator Hello @KNBComm ๐#hcldr #Hitmc19 https://t.co/wh3DsCC23L |
| Wheezy Nurseยฉ MSN RN @WheezyNurse RT @RasuShrestha: @Colin_Hung @RenHotelsBoston @WheezyNurse @k_schuler @DrSinhaEsq @alisadoc1 @RichardCorder @quickmuse @bostonheartmom @MannZiva @MeghanaKarande I want to come to Boston just for this. #pinksocks #hcldr #HITMC #hitsm https://t.co/KGRxibh2RZ |
| Mariah Obiedzinski @MariahWrites RT @hcldr: T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HITMC #pinksocks #HITsm #S4PM https://t.co/WeuivGqiFI |
| Lisa Gualtieri @lisagualtieri @bostonheartmom @hcldr @Colin_Hung @MannZiva @BFMack @RenHotelsBoston @lindakkenney Can't wait! #hcldr #hitmc |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @ZeevNeuwirth @hcldr Welcome Zeev, thanks for joining us tonight at #hcldr |
| KNB Communications @KNBComm @dandunlop @jenningshealth Cool, then this will be us. #HCLDR #HITMC https://t.co/wNkHLdhJSq |
 | KP WA Research @KPWaResearch RT @researchmatters: The Uncertain Effect of Financial Incentives to Improve Health Behaviors https://t.co/RwkMGuofCs #hcldr #behavioraleconomics #healthbehavior |
| Jared Johnson @jaredpiano @ePatientDave @healthcarerap Love it! #hcldr |
| Dan Dunlop @dandunlop @BFMack Hi Brian! See you tomorrow. #hcldr #HITMC19 |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz Hi! Long term patient and provider advocate, education campaign creator, overall digital health marketer, turned patient who refused hospice, turned 2 year NED with even more passion. Happen to be interviewing in NY for next great hc marcom job #hcldr |
| Sarah Greene @researchmatters #hcldr Dropping by for a quick hello & snapshot of your amazing insights. |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @researchmatters Hi Sarah! #hcldr |
| Zeev Neuwirth @ZeevNeuwirth @researchmatters Sarah, thanks for sharing this! #hcldr #behavioraleconomics #healthbehavior |
| Colin Hung @Colin_Hung @brad_lehman Thanks for being here Brad. Great seeing you at @BerylInstitute a couple of weeks ago in Dallas #hcldr |
| Ziva Mann @MannZiva Ziva from MA, thrilled to be here with the tribe - and my latest accessory! #hcldr https://t.co/mYUw4MeIv1 |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz Hmmm.... #hcldr Good question. |
| Mariah Obiedzinski @MariahWrites T1: I've never looked at a ratings site ever. For anything. Closest I've come is Blue Book for used car valuation. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & healthcare. With what I've learned about the gaming of ratings - a la @amazon, I've lost considerable faith! #hcldr #hitmc Read more > https://t.co/8aCudMF5aV |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @MannZiva Looks great!!! #Pinksocks #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @ePatientDave: @JoeBabaian Yeah, and you know I don't PAY for no ratings ... that's MESSED UP. Corruption, yo. #hcldr |
| Dave deBronkart @ePatientDave @jaredpiano @healthcarerap You know about "orts"? Crossword puzzle word for the zero-nutrition crumbs that are left over after the main dish, right? Well, "portal orts" are the tiny crumbs of data that are the only thing portals give us. Lab results FTW, not. ๐ #hcldr |
 | Zayna Khayat, PhD @ZaynaKhayat RT @laxswamy: As seen @HomeDepot - is this how your hospital is structured? ๐ค Patients at the top! Then front line clinicians! Then clinical support! Then admin support! At the bottom, leadership, supporting everyone. #ServantLeader #hcldr #pinksocks https://t.co/8CDLJecOr5 |
| Kistein Monkhouse, MPA @KisteinM @Colin_Hung @RenHotelsBoston @bostonheartmom @MannZiva @sarahbennight @BFMack @MariahWrites @Matt_R_Fisher @healthblawg @dandunlop @amariedauwer @JoeBabaian Hi Tami๐ hope to see you in Boston #HCLDR #HITMC19 |
| David Shifrin @dshifrin T1 quick check to make sure a new PCP wasnโt universally loathed. Figured 4-5 โญ๏ธ was great, 3 Iโd keep looking but consider, 1-2... hard pass. Pretty much how itโs supposed to go. #hcldr |
| HCLDR Moderator @hcldr RT @JoeBabaian: T1: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & healthcare. With what I've learned about the gaming of ratings - a la @amazon, I've lost considerable faith! #hcldr #hitmc Read more > https://t.co/8aCudMF5aV |
 | Stacy Goebel @stacygoebel Hey all! FOR SURE I consult reviews before making purchases. (esp on Amazon) But I'm picky. I don't blindly trust what I see. 4 or 2 star reviews are my favorite. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz T1- Are we talking about healthcare rating sites exclusively or any rating sites? Just to clarify. #hcldr |
 | Colton Ortolf @ColtonOrtolf Hi everyone - apologies for the late join - I am here! Looking forward to tonight's conversation #hcldr |
| Colin Hung @Colin_Hung Welcome to #pinksocks Ziva. Can't believe I have the honor of giving you the pair! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @GailZahtz All! #hcldr |
| Laura Appel @lauradianeappel T1 Not convinced online rating is reliable. #hcldr |
| Colin Hung @Colin_Hung RT @JoeBabaian: T1: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & healthcare. With what I've learned about the gaming of ratings - a la @amazon, I've lost considerable faith! #hcldr #hitmc Read more > https://t.co/8aCudMF5aV |
| Nathan Grunewald MD MBA FACS @NathanGrunewald T1 Yes I have looked through online ratings, though not a lot. I tend to focus on reviews rating 3 stars. I find that these reviewers seem to give both positive and negative points and as such seem to be more helpful. #hcldr https://t.co/3Ou1oi7EeT |
 | Annette McKinnon @anetto @hcldr In looking for a new Dr for my husband, the top recommendation was said to be very seldom in his office by many, and more comments that the office was dirty gave him a thumbs down Not isolated comments. #hcldr |
| Dan Dunlop @dandunlop T1: believe it or not, although Iโve looked at lots of ratings for physicians, I have never relied on rating when selecting a provider. #hitmc #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @ColtonOrtolf Welcome Colton! Enjoyed touching base earlier! :) #hcldr |
 | Reed Smith @reedsmith All the time. Basis of @amazon #hcldr |
| Brian Mack @BFMack @Colin_Hung & @bostonheartmom welcome @MannZiva into the #PinkSocks Tribe at the #HCLDR meetup at #HITMC 2019! https://t.co/DDzNMiUWcu |
| KNB Communications @KNBComm T1 Absolutely, I look at ratings before almost any decision -- from purchasing a product, commissioning services, or looking for care. Ratings have a huge impact on my decision, particularly if there are lots of ratings (maybe 100 or more). #HCLDR #HITMC |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @NathanGrunewald: T1 Yes I have looked through online ratings, though not a lot. I tend to focus on reviews rating 3 stars. I find that these reviewers seem to give both positive and negative points and as such seem to be more helpful. #hcldr https://t.co/3Ou1oi7EeT |
 | Alzheimer's Los Angeles @AlzheimersLA Hi #hcldr! We're a nonprofit based in Los Angeles that helps people living with a dementia + caregivers + family with support groups, diseases education, social workers, and advocacy. Plus, all our services are free and all the money we raise stays fully local. |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @lauradianeappel You shouldn't be!! #hcldr |
| Colin Hung @Colin_Hung @JoeBabaian @amazon T1 They are becoming ubiquitous...I use them all the time for major purchases...not yet for healthcare #hcldr |
| Colton Ortolf @ColtonOrtolf T1: I look at Provider rating sites all the time - but there is still relatively low volume of reviews. This makes me more hesitant to default to the "wisdom of crowds" when choosing a physician #hcldr |
| Ziva Mann @MannZiva T1: absolutely. I always want to see what others have to say about a provider. Drop the outliers, look for trends (said the happy geek). More influential, thoโ are what friends and trusted providers say. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz Awww. Hugs to you both. With you virtually in spirit. #hcldr |
| Tami Dew Rich, MBA @bostonheartmom @lisagualtieri @Colin_Hung @MannZiva @BFMack @healthblawg @amariedauwer @JoeBabaian Lisa, Colin has agreed to do the handoff of the #FraminghamHeartStudy Apple Watch to you when youโre @ #HITMC #hcldr #PinkSocks DM me with any ?โs Sorry to miss / Until next time - |
| Mariah Obiedzinski @MariahWrites #hcldr |
| Zeev Neuwirth @ZeevNeuwirth @hcldr I never purchase anything without looking at ratings on Amazon or consumer reports... #hcldr |
| Sarah Greene @researchmatters T1: I'm a cautious user of online ratings. Look for verified reviews, and at least on sites like @Amazon, I also refer to the Q&A. Rating sites for #healthcare have not been part of my day to day...yet. (knocks wood) #hcldr |
| Stacy Goebel @stacygoebel I tend to sort by average review, too. I trust reviews more than featured. #hcldr |
| Amanda G @LAlupusLady A1 As a person with multiple chronic health concerns, I have consulted a health ratings site when I was "doctor shopping" it was scarier than The Exorcist. The detailed comments were from unsatisfied patients and the good comments were brief and not comprehensive. #hcldr https://t.co/2inIUHSAik |
| Alzheimer's Los Angeles @AlzheimersLA @GailZahtz Hi Gail! #hcldr |
| HCLDR Moderator @hcldr Repeating T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HITMC #pinksocks #HITsm #S4PM https://t.co/4ZBul3H81z |
| Joe Babaian ๐บ๐ฆ @JoeBabaian Great article for tonight's #hcldr! The Never-Ending War on Fake Reviews via @NewYorker https://t.co/f8rz5ZADVy |
| Colin Hung @Colin_Hung @GailZahtz Mostly about healthcare...but either rating sites for physicians/hospitals OR for health IT related purchases #hcldr |
| Reed Smith @reedsmith Hey everyone. Just hanging out for a few. I do digital stuff for hospitals and co-host a podcast or two. #hcldr |
| Colin Hung @Colin_Hung RT @anetto: @hcldr In looking for a new Dr for my husband, the top recommendation was said to be very seldom in his office by many, and more comments that the office was dirty gave him a thumbs down Not isolated comments. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz T1. I read product ratings when I go to make purchases and/or purchasing decisions, but never about healthcare, and it's not the main reason for my destination to the site or my 1st reason for purchasing. #hcldr |
 | mHealth Times @mobihealthtimes RT @KNBComm: @dandunlop @jenningshealth Cool, then this will be us. #HCLDR #HITMC https://t.co/wNkHLdhJSq |
| Brian Mack @BFMack Welcome to the #PinkSocks Tribe @MannZiva! #HCLDR #HITMC https://t.co/1czjVM5TsF |
| Amanda G @LAlupusLady RT @JoeBabaian: T1: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & healthcare. With what I've learned about the gaming of ratings - a la @amazon, I've lost considerable faith! #hcldr #hitmc Read more > https://t.co/8aCudMF5aV |
 | Janet Kennedy @GetSocialHealth T1 - While I hate Yelp, I use Next Door, Angie's List and I read the Amazon reviews. Caveat emptor! Hi, everybody at #HITMC and #HCLDR. |
| KNB Communications @KNBComm @stacygoebel Interesting! #HCLDR #HITMC |
| Kistein Monkhouse, MPA @KisteinM @hcldr I usually consult with rating sites when looking for care or service. Typically I use discretion (reading thoroughly through +\-comments before making a decision on seeking service/care #hcldr |
| Lisa Gualtieri @lisagualtieri T1: Here is my go-to researcher on physician ratings and reviews #hcldr #hitmc |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz Hi!!! #hcldr |
| Annette McKinnon @anetto T1 The first thing I do on a rating site is look at the people or organizations I have experience with. It's a quick way to judge reliability. #hcldr |
| Dave deBronkart @ePatientDave @jaredpiano @healthcarerap So here's that Portal Orts Rap. (I only give a ONE STAR rating to that kind of portal - I want my #OpenNotes!) https://t.co/zfbtE96Jzg #hcldr |
 | Jennings @jenningshealth RT @dandunlop: Hello #hitmc and #hcldr friends. Iโm Dan Dunlop from @jenningshealth. Looking forward to joining everyone in Boston tomorrow. #pinksocks I see some gifting in my future! |
 | Ted Chan @upwardmobility Hello #hcldr, Iโll walk into the minefield. Iโm Ted Chan, CEO of doctor review site @caredash. |
 | Physicians In Focus @PhysicianFocus RT @dandunlop: Hello #hitmc and #hcldr friends. Iโm Dan Dunlop from @jenningshealth. Looking forward to joining everyone in Boston tomorrow. #pinksocks I see some gifting in my future! |
| Jennings @jenningshealth RT @jaredpiano: Yo - a little warm-up act for the #hcldr chat on #Reputation. Word! #HITMC #pinksocks #HITsm #S4PM #HITMC19 |
| Jared Johnson @jaredpiano RT @ePatientDave: @jaredpiano @healthcarerap So here's that Portal Orts Rap. (I only give a ONE STAR rating to that kind of portal - I want my #OpenNotes!) https://t.co/zfbtE96Jzg #hcldr |
| Physicians In Focus @PhysicianFocus RT @jaredpiano: Yo - a little warm-up act for the #hcldr chat on #Reputation. Word! #HITMC #pinksocks #HITsm #S4PM #HITMC19 |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @researchmatters: The Uncertain Effect of Financial Incentives to Improve Health Behaviors https://t.co/RwkMGuofCs #hcldr #behavioraleconomics #healthbehavior |
| Jennings @jenningshealth RT @dandunlop: T1: T1: believe it or not, although Iโve looked at lots of ratings for physicians, I have never relied on rating when selecting a provider. #hitmc #hcldr |
| Sally James @jamesian #hcldr T1- Don't use them much, but have written profiles of what magazine called "Top Doctors" after they were "voted" in by their peers. https://t.co/FJsWl9hxG1 Almost every city has these lists - not all alike. |
| Physicians In Focus @PhysicianFocus RT @dandunlop: T1: T1: believe it or not, although Iโve looked at lots of ratings for physicians, I have never relied on rating when selecting a provider. #hitmc #hcldr |
| KNB Communications @KNBComm @lisagualtieri Great resource! #HCLDR #HITMC |
| Ted Chan @upwardmobility T1: Iโm a religious user of review sites, including my own. #hcldr. I was even before @caredash |
| Amanda G @LAlupusLady @reedsmith If you need a #lupus patient perspective... here I am. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @JoeBabaian: T1: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & healthcare. With what I've learned about the gaming of ratings - a la @amazon, I've lost considerable faith! #hcldr #hitmc Read more > https://t.co/8aCudMF5aV |
| Alzheimer's Los Angeles @AlzheimersLA RT @MannZiva: T1: T1: absolutely. I always want to see what others have to say about a provider. Drop the outliers, look for trends (said the happy geek). More influential, thoโ are what friends and trusted providers say. #hcldr |
| Zeev Neuwirth @ZeevNeuwirth #hcldr my wife uses wirecutter for ratings. I agree - overall still feels uncertain |
| David Shifrin @dshifrin T1 always use for purchases. Always. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @JoeBabaian: T1: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & healthcare. With what I've learned about the gaming of ratings - a la @amazon, I've lost considerable faith! #hcldr #hitmc Read more > https://t.co/8aCudMF5aV |
 | Susan Woolner, CPXP @susanwoolner Greetings #hcldr jumping in later than I thought. It is construction season in Michigan! |
| Colin Hung @Colin_Hung RT @jamesian: #hcldr T1- Don't use them much, but have written profiles of what magazine called "Top Doctors" after they were "voted" in by their peers. https://t.co/FJsWl9hxG1 Almost every city has these lists - not all alike. |
 | James A. Gardner @jamesagardner Hi #HITMC & #HCLDR friends! If you're here for this week's conference, welcome to my adopted hometown. I'm speaking on Thursday with @MITMedical and would love to see some friendly faces in the crowd. Thanks for organizing us tonight, @Colin_Hung ๐ |
| Ted Chan @upwardmobility T1: As an analytical person Iโve feel Iโve calibrated pretty well what each site is useful for. #hcldr |
| Colin Hung @Colin_Hung RT @upwardmobility: T1: T1: As an analytical person Iโve feel Iโve calibrated pretty well what each site is useful for. #hcldr |
| Wheezy Nurseยฉ MSN RN @WheezyNurse RT @HealthData4All: As you all gather for #HITMC, I share my view from @BarceloMayaGR w/ #Caribbean Sea in background on our last day. Spectacular place, but marred by my ER visit & overnight hospital stay to treat #cellulitis. ๐ Perhaps we can exploit my ordeal on future #hcldr chat topic. https://t.co/m5fKq2Fv9U |
| Colin Hung @Colin_Hung RT @jamesagardner: Hi #HITMC & #HCLDR friends! If you're here for this week's conference, welcome to my adopted hometown. I'm speaking on Thursday with @MITMedical and would love to see some friendly faces in the crowd. Thanks for organizing us tonight, @Colin_Hung ๐ |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz Related to T1- almost all healthcare systems post framed pictures of their US News ratings and other magazine ratings for best doctors, etc- but really I rely far more on other providers than ratings or reviews. #hcldr |
| Dave deBronkart @ePatientDave T1 I know - not only that, Amazon seems not to care! Did you notice you can no longer down-vote a bogus review - only upvotes??? WTF?? #AmazonScam / #Scamazon #hcldr |
| Janet Kennedy @GetSocialHealth My Mom is my rating site. Between them, my parents seem to have tried one of every kind of specialist. #HCLDR |
| David Shifrin @dshifrin T1 what was interesting - and cool - about the healthcare review for my PCP is it was thru insurance co (United). #hcldr |
| Colin Hung @Colin_Hung RT @KisteinM: @hcldr I usually consult with rating sites when looking for care or service. Typically I use discretion (reading thoroughly through +\-comments before making a decision on seeking service/care #hcldr |
| KNB Communications @KNBComm T1 @onlyboth interestingly gives objective ratings to hospitals and nursing homes -- by aggregating data from the federal government and comparing it. #HCLDR #HITMC Is this objective method of rating better than patients leaving anecdotes? |
| Dan Dunlop @dandunlop @upwardmobility @caredash Welcome Ted! #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @JoeBabaian @amazon Rating sites only extremely rarely influence my decisions. Only once in my memory have I consulted one for a health care clinical selection process, & that was when the clinician in question had almost no online presence, which makes me nervous. #hcldr #hitmc |
| KNB Communications @KNBComm @ePatientDave I did not realize that! Wow! #HCLDR #HITMC |
| Kistein Monkhouse, MPA @KisteinM @brad_lehman Welcome Brad! #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GetSocialHealth: My Mom is my rating site. Between them, my parents seem to have tried one of every kind of specialist. #HCLDR |
| PF Anderson @pfanderson@disabled.social @pfanderson @GetSocialHealth Or they know someone else who has! #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @ePatientDave: T1 I know - not only that, Amazon seems not to care! Did you notice you can no longer down-vote a bogus review - only upvotes??? WTF?? #AmazonScam / #Scamazon #hcldr |
| Colin Hung @Colin_Hung RT @pfanderson: @JoeBabaian @amazon Rating sites only extremely rarely influence my decisions. Only once in my memory have I consulted one for a health care clinical selection process, & that was when the clinician in question had almost no online presence, which makes me nervous. #hcldr #hitmc |
| Susan Woolner, CPXP @susanwoolner T1: I too look at rating sites way too much. I provide ratings on Amazon and other sites when I purchase a product that I like or use a service I find valuable. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz T1- I would also say that what I hear here and through other trusted social media tribes holds far far more weight for me in purchasing decisions than anonymous ratings or even reviews. #hcldr |
| KNB Communications @KNBComm @pfanderson @JoeBabaian @amazon Just curious -- which rating site do you consider most reputable / accurate? #HCLDR #HITMC |
| Colin Hung @Colin_Hung RT @GailZahtz: T1- I would also say that what I hear here and through other trusted social media tribes holds far far more weight for me in purchasing decisions than anonymous ratings or even reviews. #hcldr |
| Stacy Goebel @stacygoebel People trust their peers ~90% of the time. They trust brands 46%. Peer voice is important to foster - esp in marketing. #hcldr |
| Colin Hung @Colin_Hung RT @KNBComm: T1 @onlyboth interestingly gives objective ratings to hospitals and nursing homes -- by aggregating data from the federal government and comparing it. #HCLDR #HITMC Is this objective method of rating better than patients leaving anecdotes? |
| PF Anderson @pfanderson@disabled.social @pfanderson @ZeevNeuwirth I had not paid any attention to @wirecutter https://t.co/noUyqNyiNw Thanks for the FYI. #hcldr #cooltoysu |
| Sally James @jamesian @upwardmobility @caredash Welcome Ted. Thanks for being here. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @dshifrin So I do think that payer recommendations count more, but off the top of my head I wasn't considering that a rating or review source. #hcldr |
| Sarah Greene @researchmatters T1: I'd be derelict if I failed to mention the reports from the Washington Health Alliance. @WAHealthCheckup provides objective, unbiased indicators related to quality, patient exp, & costs, + ability to compare different HCPs. It's only WA, but a model for what's possible #hcldr |
| Dan Dunlop @dandunlop @jamesagardner @Colin_Hung @MITmedical Hi James! See you soon. #hcldr #hitmc19 |
| Ziva Mann @MannZiva @pfanderson @JoeBabaian @amazon It almost feels an unfair standard, but I also hold back when I canโt find them online. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @stacygoebel: People trust their peers ~90% of the time. They trust brands 46%. Peer voice is important to foster - esp in marketing. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: T1- I would also say that what I hear here and through other trusted social media tribes holds far far more weight for me in purchasing decisions than anonymous ratings or even reviews. #hcldr |
| Ted Chan @upwardmobility T1: Yelp is pretty useful for food. 4.5 stars is world class, 2.5 is ๐คฎ #hcldr ignore new restaurants and look for programmatic fraud. |
| Susan Woolner, CPXP @susanwoolner One of the things that bothers me about the existing HC rating sites is that the information is often outdated and the ratings seem to be mostly grudge postings or fake #hcldr |
 | Shereese Maynard, MS; MBA ๐ท She/Her @ShereeseMayMba Hello all. I'm so late but I brought a friend, @MeghanaKarande #hcldr https://t.co/5i4lPvSZtm |
| HCLDR Moderator @hcldr An amazing T1 discussion. Letโs get ready for T2 in just 1 minute #hcldr |
| Sally James @jamesian T1 - May be nerdy, but for my relatives, I look #researchers up on PubMed, and check if they've published on the area in which person wants to seek advice. #hcldr https://t.co/wk0txKHmKT |
 | VersaSuite @VersaSuiteEHR RT @IrmaRaste: Itโs official! The most valuable #HealthIT conversations are happening on #SocialMedia โ Thanks for running the #Twitter poll, @theTomCastles! @evankirstel @eViRaHealth #HITsm #HCLDR #pinksocks |
| KNB Communications @KNBComm @researchmatters @WAHealthCheckup Yes! I think a mix of both objective and subjective can be helpful. #HCLDR #HITMC |
| Zayna Khayat, PhD @ZaynaKhayat T1. I have gone 2 ratings site 2 post experience w/ primary care doc that I 'fired'...others' comments were consistent with my experience. similarly, when i was assigned specialist for recent issue,I looked him up & went in prepared; my experience matched others' comments #hcldr |
| Colin Hung @Colin_Hung @anetto @hcldr T1 it is amazing how these small things are actually signs of big things #hcldr |
| Zeev Neuwirth @ZeevNeuwirth @researchmatters @WAHealthCheckup Who sponsors or pays for @WAHealthCheckup? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @susanwoolner Oh, Amazon ratings? Yeah, I wasn't even mentally including Amazon as a rating site. LOL! I do read ratings there, carefully, looking for signs of bias or actual engagement with the product. Some balanced ones are extremely helpful! #hcldr |
| Colin Hung @Colin_Hung RT @jamesian: T1 - May be nerdy, but for my relatives, I look #researchers up on PubMed, and check if they've published on the area in which person wants to seek advice. #hcldr https://t.co/wk0txKHmKT |
| Amanda G @LAlupusLady @ShereesePubHlth @MeghanaKarande Sharing is caring. #hcldr style! |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @jamesian #hardcore goodness. #hcldr |
| Annette McKinnon @anetto T1 I knew a doctor whose secretary was annoying and tactless. A trend in the ratings. Then suddenly many favourable ratings pulled up her score - same secretary and the waiting room sport is eye-rolling. The fine hand of a friend? #hcldr https://t.co/ON43SlP1le |
| HCLDR Moderator @hcldr T2 Is there a right way to leave a negative review? Do you owe the organization/company any form of constructive feedback? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/bkwLcqujek |
 | Meghana C Karande, MD @MeghanaKarande @hcldr A1: Full transparency, I have not. #hcldr |
| Susan Woolner, CPXP @susanwoolner Hi Shereese and welcome @MeghanaKarande #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @anetto: @hcldr In looking for a new Dr for my husband, the top recommendation was said to be very seldom in his office by many, and more comments that the office was dirty gave him a thumbs down Not isolated comments. #hcldr |
| Brian Mack @BFMack T1: In terms of finding providers, I am so much more influenced by personal connections/recommendations than any rating site. Although I DO check physician ratings when doing biz dev research for @GLHC_HIE #HCLDR |
| Dave deBronkart @ePatientDave @lisaymarsh @KNBComm @pfanderson @JoeBabaian @amazon The question is, how can you tell what's a real review vs the fake Amazon ones? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @Colin_Hung: @anetto @hcldr T1 it is amazing how these small things are actually signs of big things #hcldr |
| Sally James @jamesian If you need the most up-to-date care, informed with research, you typically want someone who is an author on publications related to that area. #hcldr |
| Shereese Maynard, MS; MBA ๐ท She/Her @ShereeseMayMba Hi @NathanGrunewald. Are you at hitmc this year? #HCLDR |
 | Naomi, BSc MHSc @NaomiNerdsOut Hi! Iโm Naomi and Iโm late because I was petting a dog. #hcldr |
| Jared Johnson @jaredpiano @KNBComm @pfanderson @JoeBabaian @amazon Yelp has received a lot of flack for their lack of transparency about which reviews they display and which ones they hide. #hcldr |
| Stacy Goebel @stacygoebel I used to trust Consumer Reports... last time I consulted them, I couldn't get the products reviewed on Amazon + info was out of date. Things change pretty fast; reviews need to keep pace. #hcldr |
| Colin Hung @Colin_Hung @jamesian T1 Wow. That's doing your homework! But something worth doing when it comes to your health #hcldr |
| Lisa Gualtieri @lisagualtieri T1: Has anyone read Bill Tancer: Everyone's a Critic: Winning Customers in a Review-Driven World https://t.co/HOH1KteQd2 #HCLDR #HITMC |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz T1- Can I just say that it feels a little uncomfortable comparing online shopping for a power cord to a long term relationship with a health provider of trust. @pfanderson @Colin_Hung @LAlupusLady @MannZiva #hcldr |
| James A. Gardner @jamesagardner T1 ... All the time: Yelp, Amazon, Consumer Reports, Google, HealthGrades. We all treasure the opinions of others โ especially for services like healthcare where it's so hard to definitively assess quality. #HITMC |
| Ted Chan @upwardmobility T1: Something like 80% Google their doc. Most end up looking at every review on every site. #hcldr |
| David Shifrin @dshifrin @GailZahtz If memory serves they were patient reviews, not payer recommendations. I liked that I could find an in-network doc and get a sense of quality simultaneously and quickly. #hcldr |
| Shereese Maynard, MS; MBA ๐ท She/Her @ShereeseMayMba @susanwoolner @MeghanaKarande Hi Susan #HCLDR |
| Zayna Khayat, PhD @ZaynaKhayat RT @anetto: T1 I knew a doctor whose secretary was annoying and tactless. A trend in the ratings. Then suddenly many favourable ratings pulled up her score - same secretary and the waiting room sport is eye-rolling. The fine hand of a friend? #hcldr https://t.co/ON43SlP1le |
| Sally James @jamesian @NathanGrunewald Once found a #cardiologist for a female relative with heart issues related to #chemotherapy. #hcldr |
| Sarah Greene @researchmatters @ePatientDave @JoeBabaian ugh. news to me. Many ratings can be gamed, I suppose, and @amazon is good at attracting scrutiny. Still, ugh. I provide reviews as much as bandwidth allows, so y'all can still trust me! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian T2: We should always try to leave SPECIFIC feedback when we have a criticism. Keep emotion out & share details & suggestions for improvement! We don't OWE any organization constructive feedback, but it's a nice thing to do when we hope to be part of the solution! #hcldr #hitmc |
| Naomi, BSc MHSc @NaomiNerdsOut T1 #hcldr I do constantly. But I only really trust it if itโs a) someone I know or b) a LOT of ratings. |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @jaredpiano: @KNBComm @pfanderson @JoeBabaian @amazon Yelp has received a lot of flack for their lack of transparency about which reviews they display and which ones they hide. #hcldr |
| Susan Woolner, CPXP @susanwoolner RT @jamesian: T1 - May be nerdy, but for my relatives, I look #researchers up on PubMed, and check if they've published on the area in which person wants to seek advice. #hcldr https://t.co/wk0txKHmKT |
| Colin Hung @Colin_Hung RT @researchmatters: @ePatientDave @JoeBabaian ugh. news to me. Many ratings can be gamed, I suppose, and @amazon is good at attracting scrutiny. Still, ugh. I provide reviews as much as bandwidth allows, so y'all can still trust me! #hcldr |
| David Shifrin @dshifrin @GailZahtz Iโd agree that payer-generated ratings are related but a little outside what weโre talking about #hcldr |
| Colin Hung @Colin_Hung RT @JoeBabaian: T2: T2: We should always try to leave SPECIFIC feedback when we have a criticism. Keep emotion out & share details & suggestions for improvement! We don't OWE any organization constructive feedback, but it's a nice thing to do when we hope to be part of the solution! #hcldr #hitmc |
| Naomi, BSc MHSc @NaomiNerdsOut #hcldr Yuka, my distraction, says hello. https://t.co/Y4PV9NmnIq |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @ShereesePubHlth Hey Shereese!! How are ya? I am not at #HITMC. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @ePatientDave @lisaymarsh @KNBComm @JoeBabaian @amazon I believe that I can, at least for books. If a review doesn't include a fair amount of detail and describe some specifics from the book as well as the reader's reactions and reasons for those, I tend to not think it's a real review. #hcldr |
| Colin Hung @Colin_Hung RT @lisagualtieri: T1: Has anyone read Bill Tancer: Everyone's a Critic: T1: Has anyone read Bill Tancer: Everyone's a Critic: Winning Customers in a Review-Driven World https://t.co/HOH1KteQd2 #HCLDR #HITMC |
 | Janae Sharp @CoherenceMed @ShereesePubHlth @MeghanaKarande Hi! #HCLDR |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @jaredpiano: @KNBComm @pfanderson @JoeBabaian @amazon Yelp has received a lot of flack for their lack of transparency about which reviews they display and which ones they hide. #hcldr |
| Susan Woolner, CPXP @susanwoolner Agree completely on this. How can you not be online these days? It's almost creepy or a red flag #hcldr |
| Ziva Mann @MannZiva T2: only if you truly believe that someone is listening. Otherwise, itโs just spleen. #hcldr |
| Mariah Obiedzinski @MariahWrites RT @hcldr: T2 Is there a right way to leave a negative review? Do you owe the organization/company any form of constructive feedback? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/bkwLcqujek |
| Brian Mack @BFMack Hi Susan! #HCLDR |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @ePatientDave: T1 I know - not only that, Amazon seems not to care! Did you notice you can no longer down-vote a bogus review - only upvotes??? WTF?? #AmazonScam / #Scamazon #hcldr |
| David Shifrin @dshifrin @GailZahtz @pfanderson @Colin_Hung @LAlupusLady @MannZiva Yes, but... I want that power cord to be well made, not short and burn my house down ๐ #hcldr |
| Susan Woolner, CPXP @susanwoolner RT @researchmatters: T1: T1: I'd be derelict if I failed to mention the reports from the Washington Health Alliance. @WAHealthCheckup provides objective, unbiased indicators related to quality, patient exp, & costs, + ability to compare different HCPs. It's only WA, but a model for what's possible #hcldr |
| Zeev Neuwirth @ZeevNeuwirth @lisagualtieri Thanks Lisa. I need to get this book. #hcldr |
 | Debra Gottsleben @gottsled I dislike yelp for medical reviews. I saw a review on Healthgrades for a dr that seemed very obviously not written by a patient. I'm a teacher and maybe have an inner sense for this. Called dr out in my review and that review was later taken down. |
| Dave deBronkart @ePatientDave @GailZahtz @dshifrin I flat-out refuse to call insurance companies "payers" anymore, for 1 reasons. 1. It's an industry-centric/provider-centric view: "What kind of company is that? Oh, it's one that pays us." A system that's lost its soul. 2. In pt reality, too often they DON'T pay. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @researchmatters: @ePatientDave @JoeBabaian ugh. news to me. Many ratings can be gamed, I suppose, and @amazon is good at attracting scrutiny. Still, ugh. I provide reviews as much as bandwidth allows, so y'all can still trust me! #hcldr |
| Susan Woolner, CPXP @susanwoolner RT @GailZahtz: @dshifrin So I do think that payer recommendations count more, but off the top of my head I wasn't considering that a rating or review source. #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: T2 Is there a right way to leave a negative review? Do you owe the organization/company any form of constructive feedback? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/bkwLcqujek |
| Sarah Greene @researchmatters It is a member-driven organization. The talented staff have developed a voluntary APCD (All-Payer Claims Database) and work closely with stakeholders and end-users to identify beneficial reports that rely largely on the APCD & other data sources. https://t.co/3WMEhRaR07 #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @dshifrin: T1 quick check to make sure a new PCP wasnโt universally loathed. Figured 4-5 โญ๏ธ was great, 3 Iโd keep looking but consider, 1-2... hard pass. Pretty much how itโs supposed to go. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @jaredpiano @KNBComm @JoeBabaian @amazon Yes, I avoid Yelp, myself. I cringe each time I feel forced to even read anything there because of a lack of better information. There was once that I couldn't find any web site for a grocery store & had to use Yelp to figure out how to contact them #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz T2 Is if we have or should give negative reviews. Again, I feel the answer is different for consumer packaged goods versus healthcare. In the latter I think there are better ways to advocate for better standards of care. #hcldr |
| Susan Woolner, CPXP @susanwoolner RT @stacygoebel: People trust their peers ~90% of the time. They trust brands 46%. Peer voice is important to foster - esp in marketing. #hcldr |
| Janae Sharp @CoherenceMed @MeghanaKarande @hcldr I have/ but I also worked for a company that helped rehab them/ and I think they are fun/funny. Most complaints are about billing turns out. #HCLDR |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @ePatientDave: @GailZahtz @dshifrin I flat-out refuse to call insurance companies "payers" anymore, for 1 reasons. 1. It's an industry-centric/provider-centric view: "What kind of company is that? Oh, it's one that pays us." A system that's lost its soul. 2. In pt reality, too often they DON'T pay. #hcldr |
| Colin Hung @Colin_Hung RT @MannZiva: T2: T2: only if you truly believe that someone is listening. Otherwise, itโs just spleen. #hcldr |
| Sally James @jamesian @upwardmobility @caredash Cool. #hcldr |
| Amanda G @LAlupusLady A2 As patient/consumer if i am going to review your services I should NOT tell you what you are doing wrong without offering ideas and sharing how to do it better. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @lisaymarsh @KNBComm @JoeBabaian @amazon That is specifically what I do NOT like about Yelp! LOL! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @ePatientDave @GailZahtz @dshifrin What he said! :) #hcldr |
| David Shifrin @dshifrin @JoeBabaian Drop the ๐ค, Joe #hcldr |
| Reed Smith @reedsmith This is a tough one. I think it is more about personal motivation. Are you looking to actually fix something or do you want to grandstand? #hcldr |
 | Virginia McIntyre ๐จ๐ฆ๐บ๐ฆ @Virginia_McI @hcldr T2 Constructive feedback is how we improve on things and organizations. There is definitely a wrong way to leave a negative review. Can say things in a respectful manner #hcldr. |
 | Mighty #HeathenSlut Casey๐บ๐ฆ๐ @MightyCasey @Colin_Hung @jamesian That's #epatient advanced level. Many of us do that, or something similar. Net-net, specialist MDs are missing the memo if they think savvy peopjw/patients aren't doing serious research on them before 1st meeting. #hcldr |
| Janae Sharp @CoherenceMed If you haven't seen the spoof Amazon ratings- you need to. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald T2 I believe when providing public individualized feedback, the review should not be anonymous. We need to own what we say and do. If we canโt stand behind our statements, then those statements are unfair. https://t.co/06yjQUn0jD #hcldr https://t.co/aBELtYccuD |
| Naomi, BSc MHSc @NaomiNerdsOut #hcldr T2 I think it depends on what the negative experience was. Terrible, abusive person? Straight to the point is fine. Inefficiencies contributing to subpar experience? I think constructive is more appropriate. |
| Annette McKinnon @anetto @upwardmobility T1 I looked up my son's doctor; he had a caution on his license at the Regulatory College here. It's interesting to see which Drs get the 5 star rating/start at the top. Why not see the best person for you? #hcldr |
| Colin Hung @Colin_Hung RT @MightyCasey: @Colin_Hung @jamesian That's #epatient advanced level. Many of us do that, or something similar. Net-net, specialist MDs are missing the memo if they think savvy peopjw/patients aren't doing serious research on them before 1st meeting. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @ePatientDave @dshifrin Noted. Fair. And I think I agree. I'll think about my language of referring to said companies as insurance companies rather than payers. Thanks for giving me food for thought. #hcldr |
| Susan Woolner, CPXP @susanwoolner This would be a good twitter poll for #hcldr chat #HCLDR #HITMC |
 | GIL BASHE @Gil_Bashe RT @MightyCasey: @Colin_Hung @jamesian That's #epatient advanced level. Many of us do that, or something similar. Net-net, specialist MDs are missing the memo if they think savvy peopjw/patients aren't doing serious research on them before 1st meeting. #hcldr |
| Mariah Obiedzinski @MariahWrites T2: Leave specifics or at least something tangible in a negative review instead of just complaining to potentially effect change. #hcldr |
| Lisa Gualtieri @lisagualtieri @ZeevNeuwirth Yes, because people who write books become obsessed about their ratings and reviews. Especially any bad ones. It happened to Bill Tancer. I hope it doesn't happen to you! #HCLDR #HITMC |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @dshifrin Appreciate that David! TY! #hcldr |
| Colin Hung @Colin_Hung RT @naomi_re_health: #hcldr T2 I think it depends on what the negative experience was. Terrible, abusive person? Straight to the point is fine. Inefficiencies contributing to subpar experience? I think constructive is more appropriate. |
| KNB Communications @KNBComm T2 Frame your review as just relating your experience. Keep as much emotion out of it as possible. Constructive, specific comments are always helpful! #HCLDR #HITMC |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @dshifrin @pfanderson @Colin_Hung @LAlupusLady @MannZiva I didn't say your power cord isn't important- it is. So I'm all for checking consumer reports. I am only saying that to me healthcare is a different situation. #hcldr |
| Ziva Mann @MannZiva RT @ePatientDave: @GailZahtz @dshifrin I flat-out refuse to call insurance companies "payers" anymore, for 1 reasons. 1. It's an industry-centric/provider-centric view: "What kind of company is that? Oh, it's one that pays us." A system that's lost its soul. 2. In pt reality, too often they DON'T pay. #hcldr |
| Colin Hung @Colin_Hung RT @LAlupusLady: A2 As patient/consumer if i am going to review your services I should NOT tell you what you are doing wrong without offering ideas and sharing how to do it better. #hcldr |
| Sally James @jamesian @MightyCasey @Colin_Hung Everyone - with help of medical librarian - can find out about researchers! @nlm_news Our National Library of Medicine holds magic keys to info #hcldr |
| Dave deBronkart @ePatientDave Totally agree. We're suckers if we depend on anonymous reviews. (READ them? OK. DEPEND on them, above others? Not so much. IMO.) #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @jamesian: @MightyCasey @Colin_Hung Everyone - with help of medical librarian - can find out about researchers! @nlm_news Our National Library of Medicine holds magic keys to info #hcldr |
| Shereese Maynard, MS; MBA ๐ท She/Her @ShereeseMayMba T2 Your feedback should be substantive, pointed, and have a trackback. That is to say, can the org identify the problem from what you submitted? #hcldr https://t.co/s3FNHEvQ1L |
 | Rasu Shrestha MD MBA @RasuShrestha T1: Checking reviews online is STEP 1 for almost anything these days. Question is: how credible are the reviews? Where do you go for the best guidance? How do you then use the data with other insights to make your decisions? #HCLDR #HITMC #S4PM @ePatientDave |
| KNB Communications @KNBComm T2 Certainly be very truthful -- doctors can and have sued people for defamation. https://t.co/tA70yF96h2 #HCLDR #HITMC |
| Susan Woolner, CPXP @susanwoolner Amazon is playing the click game by up voting. Nobody's got time for that #HCLDR #HITMC |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @MariahWrites: T2: T2: Leave specifics or at least something tangible in a negative review instead of just complaining to potentially effect change. #hcldr |
| HCLDR Moderator @hcldr Repeating T2 Is there a right way to leave a negative review? Do you owe the organization/company any form of constructive feedback? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/tcuH2DpSdr |
| Colin Hung @Colin_Hung RT @ePatientDave: @GailZahtz @dshifrin I flat-out refuse to call insurance companies "payers" anymore, for 1 reasons. 1. It's an industry-centric/provider-centric view: "What kind of company is that? Oh, it's one that pays us." A system that's lost its soul. 2. In pt reality, too often they DON'T pay. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald RT @ePatientDave: Totally agree. We're suckers if we depend on anonymous reviews. (READ them? OK. DEPEND on them, above others? Not so much. IMO.) #hcldr |
 | Dalton Ruer @QlikDork @hcldr T2 - I try to be respectful in any review site, but I feel that my review is for the other potential consumers out there. If the product is bad but the service was good I am sure to call that out. Or vice versa. #hitmc #hcldr |
| Janet Kennedy @GetSocialHealth T2: I always try to leave a balance, fair negative review because I want them to take my concerns seriously. If I rant, I feel I'll get dismissed. #HCLDR |
| Brian Mack @BFMack @JoeBabaian Couldn't agree more Joe! IMHO, far too many people use rating sites to vent/spew rath without any specific feedback involved! #HCLDR |
| Colin Hung @Colin_Hung RT @GailZahtz: @ePatientDave @dshifrin Noted. Fair. And I think I agree. I'll think about my language of referring to said companies as insurance companies rather than payers. Thanks for giving me food for thought. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @RasuShrestha: T1: T1: Checking reviews online is STEP 1 for almost anything these days. Question is: how credible are the reviews? Where do you go for the best guidance? How do you then use the data with other insights to make your decisions? #HCLDR #HITMC #S4PM @ePatientDave |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @anetto: @upwardmobility T1 I looked up my son's doctor; he had a caution on his license at the Regulatory College here. It's interesting to see which Drs get the 5 star rating/start at the top. Why not see the best person for you? #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: Repeating T2 Is there a right way to leave a negative review? Do you owe the organization/company any form of constructive feedback? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/tcuH2DpSdr |
| Alzheimer's Los Angeles @AlzheimersLA RT @ShereesePubHlth: T2 Your feedback should be substantive, pointed, and have a trackback. That is to say, can the org identify the problem from what you submitted? #hcldr https://t.co/s3FNHEvQ1L |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @NathanGrunewald: T2 I believe when providing public individualized feedback, the review should not be anonymous. We need to own what we say and do. If we canโt stand behind our statements, then those statements are unfair. https://t.co/06yjQUn0jD #hcldr https://t.co/aBELtYccuD |
| Ted Chan @upwardmobility @anetto Review sites I think are supplementary data points in a holistic search. Always caution folks not to read too much just into the reviews. Huge variation by case load and specialty. #hcldr |
| Dave deBronkart @ePatientDave @lisagualtieri @ZeevNeuwirth I was amused that Deepak Chopra reports that when he wrote a blockbuster book about giving up one's attachments, he found it hard to stop checking the sales figures every hour :0-) #humans #hcldr |
| Amanda G @LAlupusLady RT @Mcintyre14V: @hcldr T2 Constructive feedback is how we improve on things and organizations. There is definitely a wrong way to leave a negative review. Can say things in a respectful manner #hcldr. |
| Zeev Neuwirth @ZeevNeuwirth @lisagualtieri @hcldr #hcldr if you write something new and different, you're bound to get negative reviews. A significant percentage of people are not interested in significant change! |
| Kistein Monkhouse, MPA @KisteinM @hcldr T2: The right way to leave negative reviews is to provide insights as to why the service/experience was disappointment followed by suggestion โบ๏ธI typically provide constructive feedback if the company/service was deplorable based on quality of service promised. #hcldr #HITMC19 |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @MightyCasey @Colin_Hung @jamesian Hi Casey, Thanks for joining us tonight, as always! :) #hcldr |
| David Shifrin @dshifrin @ePatientDave @GailZahtz Ok. My insurance company was not providing the ratings of which we speak. #hcldr ๐ |
| Ted Chan @upwardmobility @anetto Sanctions are definitely indicators though. Thatโs why weโve tried to gather them. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @BFMack: @JoeBabaian Couldn't agree more Joe! IMHO, far too many people use rating sites to vent/spew rath without any specific feedback involved! #HCLDR |
| Susan Woolner, CPXP @susanwoolner <Waves> Hi Janet - I agree that family and friends are reliable sources. I know I am for my family. Ear to the ground! #HCLDR #HITMC |
 | Carson Dye @DyeCarson RT @EditorJeni: If women are better leaders than men, why aren't there more women leaders? Because the dominant currency in leadership selection is gut feeling, & gut feelings favor men: @PsychToday https://t.co/fNdWkqR29r #leadership #hcldr |
 | Mike Mackert @mackert A2: Any organization (or individual) is unlikely to change without constructive feedback. It's a gift, delivered thoughtfully and well. #hcldr https://t.co/gXMx6UbfrH |
| Dave deBronkart @ePatientDave @GailZahtz @dshifrin Ooo, squeeeee, one of those rare specimens, a THINKER!! On the twitterz no less! Yay for #hcldr people. |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @ePatientDave @dshifrin I hear you. Please don't yell at me. I thought about what you said the first time and I said I thought it was a fair point for me to consider. I'm also a patient Dave, survived late stage cancer, refused hospice. We're on the same side. #hcldr |
| Susan Woolner, CPXP @susanwoolner RT @KisteinM: @hcldr T2: @hcldr T2: The right way to leave negative reviews is to provide insights as to why the service/experience was disappointment followed by suggestion โบ๏ธI typically provide constructive feedback if the company/service was deplorable based on quality of service promised. #hcldr #HITMC19 |
| James A. Gardner @jamesagardner @reedsmith Sometimes one, sometimes the other ... just sayin'! It really depends what you did, how angry you made me, whether I want/need an ongoing relationship, if I sense regret or contrition, etc. #HCLDR |
| KNB Communications @KNBComm T2 Attaching pictures (esp as proof of points made in the review) will go a long way toward lending credibility. #HCLDR #HITMC |
| Janet Kennedy @GetSocialHealth @susanwoolner Hi, Susan! How are you? Great to "see" you tonight! #HCLDR |
| Tami Dew Rich, MBA @bostonheartmom @KisteinM @Colin_Hung @healthblawg Hi Kistein! Sorry, not attending #HITMC Only came in for #hcldr tonight - but from 1 Pt storyteller to another: if you havenโt met or connex w/ @lindakkenney You shd DEFINITELY do so! Sheโs 1 of my heroes - heard abt her work with @MITSS_Support just as I came out of cocoon โ13 |
| Janae Sharp @CoherenceMed @hcldr Depends on if you get a response. I complained about @Delta on Twitter years ago and had great experiences/ now I share good times. A good response can build loyalty. All Communication is an effort to improve/ you value them enough to tell them what happened. #HCLDR https://t.co/EStRryOBaw |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @BFMack Hate and negativity begets the same! So true! #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz Thank you! So now we're talking sensibly :-) Really, if we aren't hear to broaden our minds and thoughts- why bother, right? I appreciate your input! #hcldr |
| Dave deBronkart @ePatientDave @lisagualtieri @lisaymarsh @KNBComm @pfanderson @JoeBabaian @amazon One can not at all rely on grammatical errors. These days lots of actual thinkers have graduated college with poor English skills and don't know it because their teachers were told to stop criticizing. #hcldr |
| Susan Woolner, CPXP @susanwoolner Billing is an enormous part of #ptexp in healthcare. #HCLDR #HITMC |
| Alzheimer's Los Angeles @AlzheimersLA Its pretty easy to tell the difference between reviews that genuinely want to share information with other consumers, and those that are emotional catharsis for people. Not saying one is better than the other, but its important ask "why did this person write this review?" #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: T1- Can I just say that it feels a little uncomfortable comparing online shopping for a power cord to a long term relationship with a health provider of trust. @pfanderson @Colin_Hung @LAlupusLady @MannZiva #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @MightyCasey @Colin_Hung @jamesian Hey, even a drive by with Casey is "mighty" - you are loved! #hcldr |
| Amanda G @LAlupusLady RT @AlzheimersLA: Its pretty easy to tell the difference between reviews that genuinely want to share information with other consumers, and those that are emotional catharsis for people. Not saying one is better than the other, but its important ask "why did this person write this review?" #hcldr |
| Colin Hung @Colin_Hung This is what a live tweet looks like. Laptops, drinks, smiling faces and fun conversations in addition to tweeting. #hcldr #HITMC https://t.co/br2lTnuKye |
| Dave deBronkart @ePatientDave @GailZahtz @dshifrin I'm totally not yelling at you! I meant it for real ... I'll go figure what I said wrong and delete it. Apologies. I get to excited in tweetchats. Sorry. #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha T2: "Feedback is the breakfast of champions." If you're so compelled to leave a negative review: do it! Most useful ones out there: โprovide value, beyond the rant โgive some details around what happened/ when โcontain some constructive feedback #HCLDR #HITsm #HITMC #S4PM |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @KisteinM: @hcldr T2: @hcldr T2: The right way to leave negative reviews is to provide insights as to why the service/experience was disappointment followed by suggestion โบ๏ธI typically provide constructive feedback if the company/service was deplorable based on quality of service promised. #hcldr #HITMC19 |
| Ted Chan @upwardmobility T2 @hcldr we tell our patient reviewers they can have a huge impact on the quality of care locally by leaving reviews with detailed and actionable feedback. #hcldr An amazing number of practices and doctors react proactively. |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @Colin_Hung @LAlupusLady @MannZiva Agree. And even more problematic that online review sites in general. #hcldr |
| Mighty #HeathenSlut Casey๐บ๐ฆ๐ @MightyCasey @jamesian @Colin_Hung @nlm_news Medical librarians are THE. BEST. MT @pfanderson #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @CoherenceMed: @hcldr Depends on if you get a response. I complained about @Delta on Twitter years ago and had great experiences/ now I share good times. A good response can build loyalty. All Communication is an effort to improve/ you value them enough to tell them what happened. #HCLDR https://t.co/EStRryOBaw |
| Janae Sharp @CoherenceMed @hcldr I always try to resolve issues directly first. If you ever see me complain online/ it's because I couldn't resolve it myself and needed backup. #HCLDR |
| Colin Hung @Colin_Hung RT @AlzheimersLA: Its pretty easy to tell the difference between reviews that genuinely want to share information with other consumers, and those that are emotional catharsis for people. Not saying one is better than the other, but its important ask "why did this person write this review?" #hcldr |
| Janae Sharp @CoherenceMed RT @susanwoolner: Billing is an enormous part of #ptexp in healthcare. #HCLDR #HITMC |
| Dave deBronkart @ePatientDave @GailZahtz Apologies, I think what you saw as "to you" was to someone else. I'll delete in any case. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @ZeevNeuwirth @lisagualtieri @hcldr Says the author?! Congrats on the book - much love and respect! #hcldr |
| Janae Sharp @CoherenceMed @susanwoolner Yes! It's so frustrating. #hcldr |
| Lisa Gualtieri @lisagualtieri @AlzheimersLA Some genuine reviews require context that one may not want to share publicly since personal health information #HCLDR #HITMC |
| Jared Johnson @jaredpiano @susanwoolner Yep, easily 75% of chats at the hospital and a majority of Facebook/Twitter DM's were billing disputes. #hcldr |
 | ๐๐ช๐ฝ๐ป๐ฒ๐ฌ๐ฎ๐ก ๐ท๐จ๐ฆโค๏ธ ๐ฅ @NatriceR RT @Colin_Hung: This is what a live tweet looks like. Laptops, drinks, smiling faces and fun conversations in addition to tweeting. #hcldr #HITMC https://t.co/br2lTnuKye |
| Amanda G @LAlupusLady Hugs to all... #hcldr is a community. |
| Annette McKinnon @anetto @upwardmobility There is variation, but I think many of us can read the super emotional negative reviews and take them with a few grains of salt. #hcldr https://t.co/4VanCHB7Jc |
| James A. Gardner @jamesagardner Yay! Go @Colin_Hung #HITMC #HCLDR |
| Alzheimer's Los Angeles @AlzheimersLA *How* companies respond to negative reviews is just as important as anything else. Are they responsive? Do they try to make amends? Negative feedback is part of the game, but how you handle it says a lot about your brand. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @ePatientDave @dshifrin Thank you so much. I'm glad we can talk openly and respectfully here. I have mad respect for everything you've done, and I really do think that there's no point in my advocacy and hcsm if I'm not trying to always learn. #hcldr |
| Colin Hung @Colin_Hung @MightyCasey @JoeBabaian @jamesian We love you Casey! Miss you. #hcldr |
| Kistein Monkhouse, MPA @KisteinM @NathanGrunewald Ethical! #hcldr |
| Janae Sharp @CoherenceMed @lisagualtieri I want to read this now! #hcldr |
| Shereese Maynard, MS; MBA ๐ท She/Her @ShereeseMayMba RT @Colin_Hung: This is what a live tweet looks like. Laptops, drinks, smiling faces and fun conversations in addition to tweeting. #hcldr #HITMC https://t.co/br2lTnuKye |
| HCLDR Moderator @hcldr Really interesting tweets on #hcldr right now. Letโs get ready for T3 in just 1 minute! |
| Sarah Greene @researchmatters T2: A "right" way? 1) give context about the purchase 2) say whether you're a 1st time vs. frequent purchaser w/the company, 3) tell whether you relayed your dissatisfaction & how it was handled, & 4) calibrate anger. Many ways to be "negative," without rants & vitriol. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @researchmatters: T2: T2: A "right" way? 1) give context about the purchase 2) say whether you're a 1st time vs. frequent purchaser w/the company, 3) tell whether you relayed your dissatisfaction & how it was handled, & 4) calibrate anger. Many ways to be "negative," without rants & vitriol. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon Looking for trends across many reviews can be a useful strategy in sorting out the honest ones from the bias, but as we all know from recent politics, that can't be the only criteria used to distinguish them #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA Also for people who might not be native English speakers. Bad grammar doesn't make their review any less legitimate. #hcldr https://t.co/CzoPT9zLOJ |
| Ted Chan @upwardmobility T2: Other than bedside manner, staff, and being late, the number one cause of negative reviews on @caredash is unaddressed or unacknoledged #pain. It is not always easy to ask patients to be rational. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @JoeBabaian @ZeevNeuwirth @lisagualtieri @hcldr Wait- who just came out with a book? I don't want to miss supporting my tribes! #hcldr |
| Colin Hung @Colin_Hung RT @researchmatters: T2: T2: A "right" way? 1) give context about the purchase 2) say whether you're a 1st time vs. frequent purchaser w/the company, 3) tell whether you relayed your dissatisfaction & how it was handled, & 4) calibrate anger. Many ways to be "negative," without rants & vitriol. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @researchmatters: T2: T2: A "right" way? 1) give context about the purchase 2) say whether you're a 1st time vs. frequent purchaser w/the company, 3) tell whether you relayed your dissatisfaction & how it was handled, & 4) calibrate anger. Many ways to be "negative," without rants & vitriol. #hcldr |
| Ziva Mann @MannZiva Didnโt think #hcldr could get more fun....yep. It did. #hcldr |
| HCLDR Moderator @hcldr T3 What are your feelings about healthcare organizations & companies offering incentives to write a review? #hcldr cc #HITMC #pinksocks #S4PM #HITsm https://t.co/lIeZfpiTdB |
| Susan Woolner, CPXP @susanwoolner @GetSocialHealth Momentarily confused by the new icons in tweetdeck. Keeping my head above water right now #hcldr https://t.co/ObNcyHg150 |
| Amanda G @LAlupusLady RT @researchmatters: T2: T2: A "right" way? 1) give context about the purchase 2) say whether you're a 1st time vs. frequent purchaser w/the company, 3) tell whether you relayed your dissatisfaction & how it was handled, & 4) calibrate anger. Many ways to be "negative," without rants & vitriol. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @ePatientDave: @lisagualtieri @lisaymarsh @KNBComm @pfanderson @JoeBabaian @amazon One can not at all rely on grammatical errors. These days lots of actual thinkers have graduated college with poor English skills and don't know it because their teachers were told to stop criticizing. #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha @Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @andrewintech @techguy @LAlupusLady You guys score extra points for hydrating right! #hcldr |
| Kistein Monkhouse, MPA @KisteinM @anthonynotleon @claudesilver @LGin412 @TeamGaryVee @tySchmitt5 @CoherenceMed @lawrencester @MarkMilliganDPT @garyvee @kimberlyanngeo @nickisnpdx @IanBongaardt ๐ Sending positive vibes your way Anthony! #hcldr |
| Ted Chan @upwardmobility @anetto I think so. I think we can pretty clearly see readers scrolling to negative reviews and I like to think they can process them for what they are. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @ePatientDave @lisagualtieri @lisaymarsh @KNBComm @JoeBabaian @amazon Thank you. I was just about to say the same thing, My daughter and son both fall into this category, #hcldr |
| Colin Hung @Colin_Hung @researchmatters T2 This question stems from a followup phone call I got after leaving a negative comment telling me I was "obligated" to give something constructive they could work on. Sure that'd be NICE, but certainly not a requirement of giving negative feedback IMHO #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian T3: Incentives for reviews are a clear slippery slope. Take a look at the article I have attached. People are human after all & everyone likes a prize. Let's be careful how we "reward" #healthcare reviews. #hcldr #hitmc Read more > https://t.co/8aCudMWGzv |
| Colin Hung @Colin_Hung @RasuShrestha @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @andrewintech @techguy @LAlupusLady Wish you were here Rasu...maybe July! #hcldr |
| Brian Mack @BFMack RT @Colin_Hung: This is what a live tweet looks like. Laptops, drinks, smiling faces and fun conversations in addition to tweeting. #hcldr #HITMC https://t.co/br2lTnuKye |
| Alzheimer's Los Angeles @AlzheimersLA Many people turn to public reviews because they didn't feel heard when they shared their concerns initially. By they time they get to posting online, their frustration has built up. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @lisagualtieri: @AlzheimersLA Some genuine reviews require context that one may not want to share publicly since personal health information #HCLDR #HITMC |
| Colin Hung @Colin_Hung RT @JoeBabaian: T3: T3: Incentives for reviews are a clear slippery slope. Take a look at the article I have attached. People are human after all & everyone likes a prize. Let's be careful how we "reward" #healthcare reviews. #hcldr #hitmc Read more > https://t.co/8aCudMWGzv |
| Janae Sharp @CoherenceMed @jamesagardner @Colin_Hung Love it! Hi friends! We are live tweeting here too. #HCLDR https://t.co/P8QgxbI5zi |
| PF Anderson @pfanderson@disabled.social @pfanderson @ePatientDave @lisagualtieri @lisaymarsh @KNBComm @JoeBabaian @amazon I also keep in mind that having dyslexia does not mean there is anything else wrong with someone's mind. #hcldr |
| Ziva Mann @MannZiva @pfanderson @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon Good point. Thatโs why I cross reference with folk in my network. When I can, that is. #hcldr |
| Amanda G @LAlupusLady A3 Transparency... this patient was given a $50 Amazon Gift Card for their time and opinion. Authenticity reigns. #hcldr |
| Brian Mack @BFMack RT @JoeBabaian: T3: T3: Incentives for reviews are a clear slippery slope. Take a look at the article I have attached. People are human after all & everyone likes a prize. Let's be careful how we "reward" #healthcare reviews. #hcldr #hitmc Read more > https://t.co/8aCudMWGzv |
| Colin Hung @Colin_Hung @JoeBabaian Great share. Thanks for sending that. #hcldr |
| Susan Woolner, CPXP @susanwoolner This is a very large service recovery issue. It impacts survey's too. This has increased because of the number of surprise bills too. #hcldr |
| KNB Communications @KNBComm T3 So long as people are instructed to give honest feedback, and (per FTC guidelines) disclose the incentive, I have no issues with it. In an age of influencer marketing -- this practice is the norm. #HCLDR #HITMC |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @GailZahtz @ZeevNeuwirth @lisagualtieri @hcldr Book by @ZeevNeuwirth !! #hcldr See: https://t.co/8Halo9tgv1 |
| HCLDR Moderator @hcldr RT @JoeBabaian: @GailZahtz @ZeevNeuwirth @lisagualtieri @hcldr Book by @ZeevNeuwirth !! #hcldr See: https://t.co/8Halo9tgv1 |
| Colin Hung @Colin_Hung RT @hcldr: T3 What are your feelings about healthcare organizations & companies offering incentives to write a review? #hcldr cc #HITMC #pinksocks #S4PM #HITsm https://t.co/lIeZfpiTdB |
| Alzheimer's Los Angeles @AlzheimersLA RT @LAlupusLady: A3 Transparency... this patient was given a $50 Amazon Gift Card for their time and opinion. Authenticity reigns. #hcldr |
| Amanda G @LAlupusLady @Colin_Hung @RasuShrestha @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @andrewintech @techguy July in Boston... akin to "next year in Jersusalem" for the matzah-eaters of #hcldr |
| Colin Hung @Colin_Hung RT @KNBComm: T3 So long as people are instructed to give honest feedback, and (per FTC guidelines) disclose the incentive, I have no issues with it. In an age of influencer marketing -- this practice is the norm. #HCLDR #HITMC |
| Rasu Shrestha MD MBA @RasuShrestha @CoherenceMed @jamesagardner @Colin_Hung @NaveenBabyBob That's a tweetie pie right there! #hcldr |
| Ted Chan @upwardmobility T3: Review gating, or offering any type of incentive to leave a positive review, is explicitly against @caredash terms of service. #hcldr |
| Janae Sharp @CoherenceMed I feel good about prizes. @Starbucks gift cards are great. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald T3 As a reader, I would prefer to know if the person leaving the review is a compensated endorser so I can immediately tune out. #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha RT @JoeBabaian: T3: T3: Incentives for reviews are a clear slippery slope. Take a look at the article I have attached. People are human after all & everyone likes a prize. Let's be careful how we "reward" #healthcare reviews. #hcldr #hitmc Read more > https://t.co/8aCudMWGzv |
| Dalton Ruer @QlikDork @RasuShrestha Often times the complaint is about front desk staff or billing as @CoherenceMed pointed out. Like any good business the physicians should want that feedback so that they can coach. #hitmc #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz T3- Oh, another controversial topic tonight- incentives. I hope I don't ruffle more feathers, and I know people are doing hard work on this, but I haven't found a hc incentive program that excites me #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @Colin_Hung Course! Scary and interesting stuff! #hcldr |
| David Shifrin @dshifrin @upwardmobility @hcldr T2 this is awesome and so important. Tons of data showing that having reviews - esp. as close to real-time as possible - helps improve care. Youโre essentially gamifying it for the clinicians. #hcldr |
| Kistein Monkhouse, MPA @KisteinM @hcldr T3: feelings are neutral as Incentives for service has both pros and cons. Who gets incentivized? How does the incentive influence review provided? #hcldr #HITMC19 |
| Colin Hung @Colin_Hung RT @GailZahtz: T3- Oh, another controversial topic tonight- incentives. I hope I don't ruffle more feathers, and I know people are doing hard work on this, but I haven't found a hc incentive program that excites me #hcldr |
| Janae Sharp @CoherenceMed RT @AlzheimersLA: Many people turn to public reviews because they didn't feel heard when they shared their concerns initially. By they time they get to posting online, their frustration has built up. #hcldr |
| James A. Gardner @jamesagardner I'm really uncomfortable with incentivized reviews and feedback. It seems at odds with transparency and candor. When inevitably revealed by @chrissyfarr and other smart journalists, it'll be unexplainable. And embarassing. #hcldr #HITMC |
| Rasu Shrestha MD MBA @RasuShrestha RT @hcldr: T3 What are your feelings about healthcare organizations & companies offering incentives to write a review? #hcldr cc #HITMC #pinksocks #S4PM #HITsm https://t.co/lIeZfpiTdB |
| Annette McKinnon @anetto T1 Agree with @jamesian Turned down a cardiology referral because Dr never published Not at a teaching hospital Near retirement Life easier overall if I ensure my records easy to get. #hcldr |
| Zeev Neuwirth @ZeevNeuwirth @Colin_Hung @researchmatters This is the problem with these sorts of incentives or disincentives. Any feedback system that companies can influence is rigged to pursue and incent positive reviews. There has to be a better way. #hcldr @hcldr |
| Mariah Obiedzinski @MariahWrites T3: I like when they offer the way to do it [not top of mind for consumers] but paying/incenting for reviews just feels wrong to me, evenas a marketer. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @JoeBabaian @ZeevNeuwirth @lisagualtieri @hcldr Oh, Zeev, I have to read it. I really should restart my podcast- it gave me a great platform (excuse) to talk to really interesting authors :-) #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA Social media influencers have to mention when posts are sponsored. A similar system should exist for healthcare. #hcldr https://t.co/Bz2yB11aAK |
| Jared Johnson @jaredpiano T3: According to Yelp, offering an incentive subconsciously biases the reviewer to leave a more positive review. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @RasuShrestha Hi Rasu! So happy to see you pop in tonight! :) :) #hcldr |
| Brian Mack @BFMack RT @JoeBabaian: T1: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & healthcare. With what I've learned about the gaming of ratings - a la @amazon, I've lost considerable faith! #hcldr #hitmc Read more > https://t.co/8aCudMF5aV |
| Amanda G @LAlupusLady RT @GailZahtz: T3- Oh, another controversial topic tonight- incentives. I hope I don't ruffle more feathers, and I know people are doing hard work on this, but I haven't found a hc incentive program that excites me #hcldr |
| KNB Communications @KNBComm @lisaymarsh I think there is a greater propensity for people who had a negative experience to go leave a review. If you had a fine or even good experience, you might be less apt to go give a review without some prodding. #HCLDR #HITMC |
| Alzheimer's Los Angeles @AlzheimersLA RT @jamesagardner: I'm really uncomfortable with incentivized reviews and feedback. It seems at odds with transparency and candor. When inevitably revealed by @chrissyfarr and other smart journalists, it'll be unexplainable. And embarassing. #hcldr #HITMC |
| Sally James @jamesian RT @anetto: T1 Agree with @jamesian Turned down a cardiology referral because Dr never published Not at a teaching hospital Near retirement Life easier overall if I ensure my records easy to get. #hcldr |
| Janae Sharp @CoherenceMed @AlzheimersLA Yes! It can turn into a great experience. #hcldr |
| Annette McKinnon @anetto RT @jamesagardner: I'm really uncomfortable with incentivized reviews and feedback. It seems at odds with transparency and candor. When inevitably revealed by @chrissyfarr and other smart journalists, it'll be unexplainable. And embarassing. #hcldr #HITMC |
| Susan Woolner, CPXP @susanwoolner I just received a bill from a health system in Michigan that I haven't been to in six years. They sent me a bill from five years ago which I disputed and then they sent me to collections. I've never used this physician or this service. There are no records - bizarre! #hcldr |
| Ziva Mann @MannZiva T3: I find this deeply uncomfortable. Orgs that offer a reward for posting send a message that isnโt โwe value your feedbackโ - itโs more โwe want to buy your five stars.โ #hcldr |
| Lisa Gualtieri @lisagualtieri T3: If all companies had the same standards as IRBs, requests would not be coercive. I get emails all the time: if you review x, get a y% discount on your next purchase #HCLDR #HITMC |
| David Shifrin @dshifrin @Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady Talking and tweeting at the same time!? I literally cannot imaging trying to do that. Yโall got it. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @CoherenceMed: @AlzheimersLA Yes! It can turn into a great experience. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @lisaymarsh @KNBComm @JoeBabaian @amazon For that, I'm more inclined to use Bed Bug RegistryโCheck Apartments and Hotels Across North America https://t.co/TEduSVe4xO OR Bed Bug Reports - Check Hotels and Apartments Before You Stay https://t.co/KmW5siEpmk over a review site. #hcldr |
| Ted Chan @upwardmobility @dshifrin @hcldr ha ha I wish more clinicians felt that way! #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha T3: The real incentive should be the gift of GREAT service. I'd rather have that than a gift card. #HCLDR #HITsm #HITMC #S4PM |
| Colin Hung @Colin_Hung @ZeevNeuwirth @researchmatters @hcldr T3 Well said. It's a slippery slope. it can be navigated but it takes a lot of care and feeding #hcldr |
| James A. Gardner @jamesagardner @CoherenceMed @Colin_Hung @NaveenBabyBob Adorable! ๐ #hcldr #hitmc |
| Colin Hung @Colin_Hung RT @KNBComm: @lisaymarsh I think there is a greater propensity for people who had a negative experience to go leave a review. If you had a fine or even good experience, you might be less apt to go give a review without some prodding. #HCLDR #HITMC |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @RasuShrestha: T3: T3: The real incentive should be the gift of GREAT service. I'd rather have that than a gift card. #HCLDR #HITsm #HITMC #S4PM |
| Janet Kennedy @GetSocialHealth @hcldr Show me the money!!! Seriously, though, I'd do it for a cup of coffee. #HCLDR |
| Ziva Mann @MannZiva @hcldr T3: what reasons do orgs give for rewarding people for giving feedback? #hcldr |
| Colin Hung @Colin_Hung RT @jaredpiano: T3: T3: According to Yelp, offering an incentive subconsciously biases the reviewer to leave a more positive review. #hcldr |
| Susan Woolner, CPXP @susanwoolner Hi Brian - great to see you here on the #hcldr chat! |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @MannZiva: T3: T3: I find this deeply uncomfortable. Orgs that offer a reward for posting send a message that isnโt โwe value your feedbackโ - itโs more โwe want to buy your five stars.โ #hcldr |
| KNB Communications @KNBComm @jaredpiano I can believe that. #HCLDR #HITMC |
| Zeev Neuwirth @ZeevNeuwirth @jamesagardner @chrissyfarr I agree with you James. We need a systemic approach that can not be influenced by individual orgs - that unbiased approach would be more believable #hcldr @hcldr |
| Zayna Khayat, PhD @ZaynaKhayat RT @anetto: T1 Agree with @jamesian Turned down a cardiology referral because Dr never published Not at a teaching hospital Near retirement Life easier overall if I ensure my records easy to get. #hcldr |
 | CareCognitics @CareCognitics We do this in healthcare. Reward the behavior you want to continue. Reward great choices. Healthcare should reward patients more. #hcldr |
| Brad Lehman @brad_lehman T3 - Incentives can cloud judgement IMO - However, with the pressure for high reviews and the rewards of high ratings, I believe the practice will continue for organizations to go this route #hcldr |
| Jared Johnson @jaredpiano On the other hand, how else do you convince customers to take the time to do it? #hcldr |
| HCLDR Moderator @hcldr Repeating T3 What are your feelings about healthcare organizations & companies offering incentives to write a review? #hcldr cc #HITMC #pinksocks #S4PM #HITsm https://t.co/ODopvF7p1X |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @jamesian: T1 - May be nerdy, but for my relatives, I look #researchers up on PubMed, and check if they've published on the area in which person wants to seek advice. #hcldr https://t.co/wk0txKHmKT |
| Dave deBronkart @ePatientDave Answers: 1. They're sure to be skewed, thus of sketchy value. 2. Nobody can stop it from happening. 3. I think all such reviews should be clearly marked, but impossible to enforce. 4. Hence, it still comes down to buyer beware. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @lisagualtieri: T3: If all companies had the same standards as IRBs, requests would not be coercive. I get emails all the time: T3: If all companies had the same standards as IRBs, requests would not be coercive. I get emails all the time: if you review x, get a y% discount on your next purchase #HCLDR #HITMC |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz T3- Even worse, I just saw the 2nd half of the question that this wasn't just about incentives but about incentives to write hc reviews (guessing positive?) Nope, don't support it. Unequivocally no #hcldr |
| KNB Communications @KNBComm @lisaymarsh Great ideas. #HCLDR #HITMC |
| CareCognitics @CareCognitics @hcldr Let's incentivize the behavior that helps patients. #hcldr |
| Mariah Obiedzinski @MariahWrites Well said. #hcldr |
| Colin Hung @Colin_Hung RT @GailZahtz: T3- Even worse, I just saw the 2nd half of the question that this wasn't just about incentives but about incentives to write hc reviews (guessing positive?) Nope, don't support it. Unequivocally no #hcldr |
 | AsianSocialNetwork ไบๆดฒ็คพไบค็ฝ็ป @AsianSocialNet It all sucks. You want a biased review, offer an incentive. You'll never get your money's worth. Please share the list of healthcare orgs that do this. I'll show you great reviews & horrible services. |
| Kistein Monkhouse, MPA @KisteinM @CoherenceMed @Starbucks ๐Whoโs giving out @Starbucks gift cards for reviews...I need details ๐ #hcldr #HITMC19 |
| Dave deBronkart @ePatientDave This gives "hold my beer" a whole new meaning - I'll be right back! #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @jamesian This is one of the things I do, too. But sometimes the doc is new, or has not published a lot because they focus on clinical care. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @lisagualtieri In healthcare???? #hcldr |
| Dalton Ruer @QlikDork @hcldr T3 - I feel there is an unspoken bond that would make me feel like I need to leave a better review than if no reward were on the table. It would change my focus from others reading review to being in your debt for the payment I received. #HumanNature #hitmc #hcldr |
| Shereese Maynard, MS; MBA ๐ท She/Her @ShereeseMayMba No, we're not drinking mimosas. #notmeanttobeafactualstatement #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @ePatientDave: This gives "hold my beer" a whole new meaning - I'll be right back! #hcldr |
| Colin Hung @Colin_Hung RT @brad_lehman: T3 - Incentives can cloud judgement IMO - However, with the pressure for high reviews and the rewards of high ratings, I believe the practice will continue for organizations to go this route #hcldr |
| Colin Hung @Colin_Hung RT @ZeevNeuwirth: @jamesagardner @chrissyfarr I agree with you James. We need a systemic approach that can not be influenced by individual orgs - that unbiased approach would be more believable #hcldr @hcldr |
| Ziva Mann @MannZiva @jaredpiano Shades of Kahneman. Yes. #hcldr |
| Zeev Neuwirth @ZeevNeuwirth @hcldr #hcldr - inappropriate. I think it needs a 3rd party approach so there is not even perception of influence |
| PF Anderson @pfanderson@disabled.social @pfanderson #medlibs |
| Ted Chan @upwardmobility @caredash Welcome any feedback on our review policy from this esteemed group. #hcldr https://t.co/vtiIP7gRE1 |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @MightyCasey: @jamesian @Colin_Hung @nlm_news Medical librarians are THE. BEST. MT @pfanderson #hcldr |
| Jared Johnson @jaredpiano T3: Per @Yelp, "You may be hurting your Yelp rating by proactively asking your customers for reviews.โ #hcldr https://t.co/oGxX9SnXGc |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @QlikDork @hcldr Fact! #hcldr |
| CareCognitics @CareCognitics Let's reward healthy behavior over reviews. #hcldr |
| Colin Hung @Colin_Hung RT @lisagualtieri: T3: If all companies had the same standards as IRBs, requests would not be coercive. I get emails all the time: T3: If all companies had the same standards as IRBs, requests would not be coercive. I get emails all the time: if you review x, get a y% discount on your next purchase #HCLDR #HITMC |
| Susan Woolner, CPXP @susanwoolner I agree Brian but you are connected. I think it is very hard for people without any reliable friends or family. I think that is primarily why rating sites exist. #HCLDR |
| Amanda G @LAlupusLady Note to self: when i am in Boston for https://t.co/VURfG0vZqc (positive thinking) remember to draft and save answers to be able to multitask during #hcldr #HITsm #pinksocks fun! https://t.co/SVvWhg3IVu |
| Alzheimer's Los Angeles @AlzheimersLA Why do healthcare companies want feedback? If its for their own internal improvement processes, then that's one thing. But if its feedback in a public forum, then you have to wonder if incentives change the integrity of that feedback. #hcldr |
| Sally James @jamesian @pfanderson Absolutely. Many caveats. #hcldr |
| Dave deBronkart @ePatientDave RT @GailZahtz: T3- Oh, another controversial topic tonight- incentives. I hope I don't ruffle more feathers, and I know people are doing hard work on this, but I haven't found a hc incentive program that excites me #hcldr |
| Zeev Neuwirth @ZeevNeuwirth @QlikDork @hcldr Agree. It's human nature. #hcldr |
| KNB Communications @KNBComm @MeghanaKarande It's certainly difficult to combat, but there have been more and more cases where doctors have sued patients for leaving false negative reviews. #HCLDR #HITMC ex. https://t.co/qJeb23PtRB |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz Am I the only one or does anyone feel just a bit like a need for a shower when talking about getting incentivized to write positive healthcare reviews? #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @jamesian: T1 - May be nerdy, but for my relatives, I look #researchers up on PubMed, and check if they've published on the area in which person wants to seek advice. #hcldr https://t.co/wk0txKHmKT |
| Alzheimer's Los Angeles @AlzheimersLA RT @pfanderson: @jamesian This is one of the things I do, too. But sometimes the doc is new, or has not published a lot because they focus on clinical care. #hcldr |
| Lisa Gualtieri @lisagualtieri @GailZahtz No, online purchases. You agree it can be coercive, @GailZahtz #HCLDR #HITMC |
| Kistein Monkhouse, MPA @KisteinM @Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady Hi @ShereesePubHlth ๐ #hcldr |
| David Shifrin @dshifrin T3 Iโm not as opposed as some people (donโt know why Iโm not tbh). At same time think other options are better. Asking for feedback at the point of care is one, getting a text message service is another #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz Yes- what @CareCognitics said! #hcldr |
| CareCognitics @CareCognitics Asking someone for their opinion is a positive interaction. They know you value them. It's a great opportunity for physicians and other providers. #hcldr |
| Janet Kennedy @GetSocialHealth @CoherenceMed @Starbucks Finally! I felt like I was selling out for a cup of coffee! #HCLDR |
| Brian Mack @BFMack @GailZahtz You are NOT alone Gail! #HCLDR |
| PF Anderson @pfanderson@disabled.social @pfanderson @MannZiva @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon The rule of three. Three completely independent reviews. Three completely independent information sources or streams. Basic rule is diversity your information portfolio as much as any other portfolio. #hcldr |
| CareCognitics @CareCognitics @GailZahtz Thank you ๐๐ป #hcldr |
| Ziva Mann @MannZiva @KNBComm @lisaymarsh Really bad and really good experiences make you more likely to give a review, according to @PressGaney #hcldr |
| Brian Mack @BFMack RT @KNBComm: @MeghanaKarande It's certainly difficult to combat, but there have been more and more cases where doctors have sued patients for leaving false negative reviews. #HCLDR #HITMC ex. https://t.co/qJeb23PtRB |
| Colin Hung @Colin_Hung RT @MannZiva: @KNBComm @lisaymarsh Really bad and really good experiences make you more likely to give a review, according to @PressGaney #hcldr |
| Amanda G @LAlupusLady RT @pfanderson: @MannZiva @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon The rule of three. Three completely independent reviews. Three completely independent information sources or streams. Basic rule is diversity your information portfolio as much as any other portfolio. #hcldr |
| Dave deBronkart @ePatientDave @pfanderson @lisagualtieri @lisaymarsh @KNBComm @JoeBabaian @amazon Forever, dyslexia will to me mean the thing about wondering if there's a dog. Quite possibly the best weird short joke ever. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @QlikDork @hcldr I'll take that! #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @lisagualtieri Yes, it's coercive. 100%. I can think of other words also, but none of them would be positive either. #hcldr #hitmc |
| PF Anderson @pfanderson@disabled.social @pfanderson @MannZiva @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon DIVERSIFYm, not diversity. Durned autocorrect! Thinks it knows what I'm trying to say #hcldr |
| Ziva Mann @MannZiva @dshifrin @Colin_Hung @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady But not chewing gum, bcus limits. #hcldr |
| Sally James @jamesian @vickyrobinbaum @anetto Eek. Sometimes known experts are hard to see. #hcldr Good point. Weigh risk of waiting against benefit of seeing that person? |
| Janae Sharp @CoherenceMed @GetSocialHealth @Starbucks I mean - I think it's a fair trade. For me... #hcldr https://t.co/SuGe62EfNB |
| James A. Gardner @jamesagardner @GailZahtz It all starts innocently with $5 gift cards to encourage feedback ... but yes, it can spiral quickly into ethical quicksand. Why not $20? And why not reserve the cards for friendly patients? etc. Not a good look when you get caught ... #hcldr |
| Brian Mack @BFMack @susanwoolner Good point Susan! #HCLDR |
| Amanda G @LAlupusLady RT @ePatientDave: @pfanderson @lisagualtieri @lisaymarsh @KNBComm @JoeBabaian @amazon Forever, dyslexia will to me mean the thing about wondering if there's a dog. Quite possibly the best weird short joke ever. #hcldr |
| Shereese Maynard, MS; MBA ๐ท She/Her @ShereeseMayMba @KisteinM @Colin_Hung @MannZiva @BFMack @bostonheartmom @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady Hello Kistein. #HCLDR |
| Sarah Greene @researchmatters Exactly--I once heard a metric from my previous org's marketing team that if you like something you tell two or three people, but if you hated it, you tell 10x as many people. #hcldr #sadreality |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT: @QlikDork: I think part of is that I would fear you won't give me the incentive or that it will become confrontational. As @JoeBabaian said "slippery slope" I'll add "super duper slippery slope." #hcldr #hitmc |
| Colin Hung @Colin_Hung RT @KNBComm: @MeghanaKarande It's certainly difficult to combat, but there have been more and more cases where doctors have sued patients for leaving false negative reviews. #HCLDR #HITMC ex. https://t.co/qJeb23PtRB |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @researchmatters: Exactly--I once heard a metric from my previous org's marketing team that if you like something you tell two or three people, but if you hated it, you tell 10x as many people. #hcldr #sadreality |
| PF Anderson @pfanderson@disabled.social @pfanderson @jamesian Another thing I look at is if the doc and I have connections in common via LinkedIn, who they are, are they folk I feel safe asking questions of? #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz Thank you @BFMack and @LAlupusLady for the supportive confirmation. And thank you @ePatientDave for the you know what RT. Love #hcldr |
| Susan Woolner, CPXP @susanwoolner @ShereesePubHlth Yaaasss! I believe you! #hcldr https://t.co/fkAtblXxDY |
| David Shifrin @dshifrin T2 NPS is a really powerful system that is easy for users and also proves opps for more detailed responses. Iโll click 1-10 all day long w/o needing an incentive. Shouldnโt need gift cards if you make it simple. #hcldr |
| Amanda G @LAlupusLady RT @jamesagardner: @GailZahtz It all starts innocently with $5 gift cards to encourage feedback ... but yes, it can spiral quickly into ethical quicksand. Why not $20? And why not reserve the cards for friendly patients? etc. Not a good look when you get caught ... #hcldr |
| Zeev Neuwirth @ZeevNeuwirth @MannZiva @KNBComm @lisaymarsh @PressGaney Ziva - you may be revealing a major flaw in #healthcare reviews. Again, it seems like we should be able to create a more sophisticated & systematic approach #hcldr |
 | Don Lee @dflee30 @Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady I'm stuck in Buffalo tonight with a cup of tea and an RFP to work on, but I'll be joining you all in Boston on Thursday. Excited for my first #HITMC! Oh... and I'll be dropping a podcast with the one and only @Colin_Hung in the morning on @The_HCBiz! #HCLDR |
| Brian Mack @BFMack RT @MannZiva: @KNBComm @lisaymarsh Really bad and really good experiences make you more likely to give a review, according to @PressGaney #hcldr |
| Janae Sharp @CoherenceMed RT @CareCognitics: Asking someone for their opinion is a positive interaction. They know you value them. It's a great opportunity for physicians and other providers. #hcldr |
| Colin Hung @Colin_Hung RT @susanwoolner: I agree Brian but you are connected. I think it is very hard for people without any reliable friends or family. I think that is primarily why rating sites exist. #HCLDR |
| Naomi, BSc MHSc @NaomiNerdsOut #hcldr T3 Iโm conflicted. I donโt like the idea of t but it might help the fact that it tends to be either skewed highly positive or negative reviews otherwise. |
| Ziva Mann @MannZiva @pfanderson @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon Great advice! #hcldr |
| HCLDR Moderator @hcldr Almost time for our final question. Letโs get ready for T4 in just 1 minute! #hcldr |
| Dalton Ruer @QlikDork @KNBComm I like that approach. If I read an unsolicited review I would give it far higher credibility than one that said "I was paid $100 to write this review but here are my honest thoughts ..." #hitmc #hcldr |
| Amanda G @LAlupusLady RT @dflee30: @Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady I'm stuck in Buffalo tonight with a cup of tea and an RFP to work on, but I'll be joining you all in Boston on Thursday. Excited for my first #HITMC! Oh... and I'll be dropping a podcast with the one and only @Colin_Hung in the morning on @The_HCBiz! #HCLDR |
| Colin Hung @Colin_Hung @dflee30 @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady @The_HCBiz Woohoo! Can't wait to see you Don. And it was so fun doing that podcast with you #hcldr |
| Janae Sharp @CoherenceMed @GailZahtz @lisagualtieri Hey guys if those are yoga pants go ahead and forward them ;) #HCLDR |
| KNB Communications @KNBComm @GailZahtz There's certainly a lot of considerations that must be made carefully, but gathering feedback from patients publicly could aid in transparency and accuracy, help other patients, and increase accountability. #HCLDR |
| HCLDR Moderator @hcldr T4 What can/should marketers do about ratings and review sites. Leverage them? Ignore them? Encourage people to consider multiple sources? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/YqKvXmvugj |
| David Shifrin @dshifrin Gotta drop out. Been fun everyone! #hcldr |
| Shereese Maynard, MS; MBA ๐ท She/Her @ShereeseMayMba @susanwoolner Okay they're really mojitos #HCLDR https://t.co/PAOHO4rm8U |
| Ted Chan @upwardmobility T4: In March, @caredash had 1M patient searchers. We had 70,000 outbound calls. We prioritize listing by patient recommendations and completeness of bio. If you have strong patient satisfaction, you want to be active on review sites. #hcldr We're a small fish. |
| Lisa Gualtieri @lisagualtieri Long day; good night all #HCLDR #HITMC |
 | Helen @heltweet @hcldr T3 Having been a book reviewer in another life, I know that incentives impose constraints on the reviewer. I was always honest, but I rarely wrote about negatives. #hcldr #hitmc #pinksocks Medical incentives are rather more enticing than a free copy of a book |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @dshifrin Thanks David, it was great! #hcldr |
| Mariah Obiedzinski @MariahWrites #hcldr |
| Colin Hung @Colin_Hung @naomi_re_health T3 I'm with you Naomi. On one hand there aren't enough people who want to leave a comment. Sometimes incentives is the only way to get a moderating voice #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian T4: Marketers should be working on clear, well-designed, INDEPENDENT, & transparent review sources and working to make these the norm. Don't participate with clearly gamed or self-serving systems that only provide you short-term gains. This is an ethical point. #hcldr #hitmc |
| Naomi, BSc MHSc @NaomiNerdsOut #hcldr T4 I think encourage multiple sources when it comes to patients. For their own processes, listen to whatโs being said & see how you can improve. |
| PF Anderson @pfanderson@disabled.social @pfanderson @jamesian Or, as someone sd (@MannZiva ?) personal networks. Once, hunting new dentist, another dentist said, "They're a brilliant knowledgeable clinician, but has an iron hand and can be a little rough. Like them, respect them, don't recommend them to patients" Talk abt CANDOR! #hcldr |
| Ziva Mann @MannZiva @QlikDork @KNBComm Oh, I like that. Clothing brands sometimes note if someone got a bonus for their review. #Hcldr |
| Mariah Obiedzinski @MariahWrites RT @heltweet: @hcldr T3 Having been a book reviewer in another life, I know that incentives impose constraints on the reviewer. I was always honest, but I rarely wrote about negatives. #hcldr #hitmc #pinksocks Medical incentives are rather more enticing than a free copy of a book |
| Colin Hung @Colin_Hung RT @naomi_re_health: #hcldr T4 I think encourage multiple sources when it comes to patients. For their own processes, listen to whatโs being said & see how you can improve. |
| Colin Hung @Colin_Hung RT @JoeBabaian: T4: T4: Marketers should be working on clear, well-designed, INDEPENDENT, & transparent review sources and working to make these the norm. Don't participate with clearly gamed or self-serving systems that only provide you short-term gains. This is an ethical point. #hcldr #hitmc |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @KNBComm I totally support patient (and provider) feedback and real engagement. I support transparency and authenticity. I don't think that rating healthcare like an Amazon commodity is any of those things. #hcldr |
| Jared Johnson @jaredpiano T4: Do ANYTHING but ignore them. Leverage them and lean into it. Post your own reviews on your site, but donโt scrub them. Be transparent and show the good ones as well as the bad ones. #hcldr |
| Janet Kennedy @GetSocialHealth @hcldr Are some systems hosting their own rating program rather than using 3rd parties? #HCLDR |
| Brian Mack @BFMack @dflee30 @Colin_Hung @MannZiva @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady @The_HCBiz Looking forward to seeing you Don! #HITMC #HCLDR |
| Shereese Maynard, MS; MBA ๐ท She/Her @ShereeseMayMba @dshifrin @Colin_Hung @MannZiva @BFMack @bostonheartmom @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady And pinkies up; we're also spilling #HCLDR https://t.co/yPgpHAYJ7r |
| Joe Babaian ๐บ๐ฆ @JoeBabaian T4: For the non-marketers with us here at #hcldr tonight, you can consider this question as: "What should organizations do about ratings & review sites? How can they encourage people to make wise, safe choices?" #hcldr #hitmc |
| Kistein Monkhouse, MPA @KisteinM @JoeBabaian T2: This truly is an ethical point! #HCLDR |
| Colin Hung @Colin_Hung RT @heltweet: @hcldr T3 Having been a book reviewer in another life, I know that incentives impose constraints on the reviewer. I was always honest, but I rarely wrote about negatives. #hcldr #hitmc #pinksocks Medical incentives are rather more enticing than a free copy of a book |
| PF Anderson @pfanderson@disabled.social @pfanderson @ePatientDave @lisagualtieri @lisaymarsh @KNBComm @JoeBabaian @amazon I know so many folk with dyslexia that I have learned in reading reviews to assume misspellings are attributed to that, and look at the caliber of thought and reasoning #hcldr |
 | CHGZ ๐๐โค๏ธ๐ค๐๐ฝ๐บ๐ธ @chgz227 RT @KNBComm: @MeghanaKarande It's certainly difficult to combat, but there have been more and more cases where doctors have sued patients for leaving false negative reviews. #HCLDR #HITMC ex. https://t.co/qJeb23PtRB |
| Colin Hung @Colin_Hung @dshifrin Good night David! #hcldr |
| Jared Johnson @jaredpiano T4: I should say, scrub them for PHI, profanity, etc., but donโt scrub negative comments just because theyโre negative. #hcldr |
| KNB Communications @KNBComm T4 Amazon is really cracking down on the incentivized reviews, shutting down accounts it believes has received any free product or compensation for a review, even if they are long-standing customers. So don't try it on that site. #HCLDR https://t.co/ejBh48Rr64 |
| Colin Hung @Colin_Hung RT @KNBComm: T4 Amazon is really cracking down on the incentivized reviews, shutting down accounts it believes has received any free product or compensation for a review, even if they are long-standing customers. So don't try it on that site. #HCLDR https://t.co/ejBh48Rr64 |
 | Kelly S (She/Her) @KellyOT @hcldr Our college @CollegeofOTs does not allow any reviews. If they are posted to your own site you must take them down. Another site you must request for it to be removed. We arenโt allowed any kind of testimonials. #hcldr |
| Ted Chan @upwardmobility T4: Replying is also huge. Many patients change their reviews after recieving a reply. And most of the effects of a negative review can be mitigated by a thoughtful reply. #hcldr |
| Sally James @jamesian Wow. #cataracts need a patient network on social, because "changed life" is pretty WOW news. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @KisteinM: @JoeBabaian T2: @JoeBabaian T2: This truly is an ethical point! #HCLDR |
| Dave deBronkart @ePatientDave Okay so it's "hold my Maker's" not hold my beer. #hcldr I'm there in (or with) spirit/s. |
| KNB Communications @KNBComm @GailZahtz It is definitely a very fine line, have to agree there. #HCLDR |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @Colin_Hung: This is what a live tweet looks like. Laptops, drinks, smiling faces and fun conversations in addition to tweeting. #hcldr #HITMC https://t.co/br2lTnuKye |
| Rasu Shrestha MD MBA @RasuShrestha Learn from the best @uber and @lyft drivers out there. EARN your stars. Step 1: Deliver results Step 2: Go the extra mile #hcldr #hitmc #s4pm https://t.co/1UPoafKJ3i |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @KisteinM I'd like to think so! #hcldr ๐ |
| Colin Hung @Colin_Hung @JoeBabaian T4 Nice translation Joe! #hcldr #HITMC |
| Brian Mack @BFMack RT @ZeevNeuwirth: @MannZiva @KNBComm @lisaymarsh @PressGaney Ziva - you may be revealing a major flaw in #healthcare reviews. Again, it seems like we should be able to create a more sophisticated & systematic approach #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @RasuShrestha: Learn from the best @uber and @lyft drivers out there. EARN your stars. Step 1: Deliver results Step 2: Go the extra mile #hcldr #hitmc #s4pm https://t.co/1UPoafKJ3i |
| PF Anderson @pfanderson@disabled.social @pfanderson @Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady I love this pic. :) Makes me happy to see it! #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz T4. Since it seems I'm on a roll tonight of ruffling feathers anyway, I'll be further disruptive- what about something radical than using reviews to create other platforms for real engagement and discussion??? #hcldr |
| Colin Hung @Colin_Hung RT @upwardmobility: T4: T4: Replying is also huge. Many patients change their reviews after recieving a reply. And most of the effects of a negative review can be mitigated by a thoughtful reply. #hcldr |
| Colin Hung @Colin_Hung RT @RasuShrestha: Learn from the best @uber and @lyft drivers out there. EARN your stars. Step 1: Deliver results Step 2: Go the extra mile #hcldr #hitmc #s4pm https://t.co/1UPoafKJ3i |
| Susan Woolner, CPXP @susanwoolner The NarrativeRX product that I have seen in the works at Cedar Sinai looks very interesting and seems to capture lots of voice data that would otherwise be lost. Did you see it at the PX conference? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @RasuShrestha: Learn from the best @uber and @lyft drivers out there. EARN your stars. Step 1: Deliver results Step 2: Go the extra mile #hcldr #hitmc #s4pm https://t.co/1UPoafKJ3i |
| Naomi, BSc MHSc @NaomiNerdsOut Yuka says thanks for a great #hcldr as always! https://t.co/kvGfNvXVyK |
| Zeev Neuwirth @ZeevNeuwirth @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @ePatientDave @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Now that is wild! Never seen that before #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @Colin_Hung Thanks! #hcldr #HITMC |
| Rasu Shrestha MD MBA @RasuShrestha RT @MariahWrites: Well said. #hcldr |
| Colin Hung @Colin_Hung RT @susanwoolner: The NarrativeRX product that I have seen in the works at Cedar Sinai looks very interesting and seems to capture lots of voice data that would otherwise be lost. Did you see it at the PX conference? #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @KNBComm Yes, I think all of tonights topics we can run a risk of making a simple answer of a complex question. Definitely worth the discussions! #hcldr |
| Sally James @jamesian @vickyrobinbaum @anetto Good to hear. #hcldr #cataracts |
| Amanda G @LAlupusLady A4 Leverage them with authenticity. Tell your patients that "sharing is caring" and for every review posted your office/org. will make a donation to a healthcare cause. Raise awareness and support with clarity. #hcldr |
| Janae Sharp @CoherenceMed @ZeevNeuwirth @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @ePatientDave @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @LAlupusLady Nice! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @LAlupusLady: A4 Leverage them with authenticity. Tell your patients that "sharing is caring" and for every review posted your office/org. will make a donation to a healthcare cause. Raise awareness and support with clarity. #hcldr |
| Ted Chan @upwardmobility @MannZiva @KNBComm @lisaymarsh @PressGaney Our reviews from Google organic search are extremely binary. Average 3.3 out of 5, high standard deviation. #hcldr |
| Brian Mack @BFMack RT @pfanderson: @Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady I love this pic. :) Makes me happy to see it! #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @ePatientDave @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady That's astounding. The image. I've never seen anything like it. Is it yours? Where did you find it? #hcldr |
| Amanda G @LAlupusLady RT @RasuShrestha: Learn from the best @uber and @lyft drivers out there. EARN your stars. Step 1: Deliver results Step 2: Go the extra mile #hcldr #hitmc #s4pm https://t.co/1UPoafKJ3i |
| Colin Hung @Colin_Hung @GailZahtz T4 Like maybe a microblooging platform where we are limited to a certain number of characters that is open to anyone. Does something like that exist? #hcldr |
| Brian Mack @BFMack RT @ShereesePubHlth: @dshifrin @Colin_Hung @MannZiva @BFMack @bostonheartmom @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady And pinkies up; we're also spilling #HCLDR https://t.co/yPgpHAYJ7r |
| Sarah Greene @researchmatters T4: Becoming/being a discerning consumer--whether of products or of news--is an essential capability for the 21st century, IMO. Transparency on the part of marketers can help us cultivate that discernment. Probably my pipe dream du jour, but I'm okay with that. #hcldr #HITMC |
| Colin Hung @Colin_Hung RT @researchmatters: T4: T4: Becoming/being a discerning consumer--whether of products or of news--is an essential capability for the 21st century, IMO. Transparency on the part of marketers can help us cultivate that discernment. Probably my pipe dream du jour, but I'm okay with that. #hcldr #HITMC |
| James A. Gardner @jamesagardner @MannZiva @QlikDork @KNBComm Under U.S. law, the FTC requires compensated influencers to clearly signal their bias. I imagine these rules would apply if you were paying for reviews. It'd be horrible to be on the receiving end of their pilot court case! > https://t.co/xpLH7IxuGQ #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @upwardmobility: T4: T4: Replying is also huge. Many patients change their reviews after recieving a reply. And most of the effects of a negative review can be mitigated by a thoughtful reply. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @researchmatters: T4: T4: Becoming/being a discerning consumer--whether of products or of news--is an essential capability for the 21st century, IMO. Transparency on the part of marketers can help us cultivate that discernment. Probably my pipe dream du jour, but I'm okay with that. #hcldr #HITMC |
 | Nirav J. Modi @NiravJModi RT @JoeBabaian: A #hcldr surprise to keep you guessing! On June 4th, I'm glad to say we're going to have a very special guest host and my friend, @ePatientDave leading the show! Stay tuned for details on his blog & topics! You know you can't wait, it's not what you expect! ๐ https://t.co/SSzHP4a0Yx |
| Zeev Neuwirth @ZeevNeuwirth #hcldr @hcldr signing off to put kids to bed. Look forward to meeting folks on Thursday #HITMC19. |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @pfanderson: @MannZiva @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon The rule of three. Three completely independent reviews. Three completely independent information sources or streams. Basic rule is diversity your information portfolio as much as any other portfolio. #hcldr |
| Colin Hung @Colin_Hung RT @jamesagardner: @MannZiva @QlikDork @KNBComm Under U.S. law, the FTC requires compensated influencers to clearly signal their bias. I imagine these rules would apply if you were paying for reviews. It'd be horrible to be on the receiving end of their pilot court case! > https://t.co/xpLH7IxuGQ #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @ZeevNeuwirth @hcldr Appreciate you Zeev! Have a great night! #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @LAlupusLady I wish there was a save button not just a like button Amanda. I really like what you said here and would like to refer myself to it. I didn't like the straight incentive question, but this is another way of looking at it. #hcldr |
| Colin Hung @Colin_Hung @ZeevNeuwirth @hcldr See you Thursday! Safe travels. Good night #hcldr |
| Ted Chan @upwardmobility @GetSocialHealth @hcldr Many are, but patients don't seem to trust them (we can see them look in our traffic panel and then zig zag across all sites that show stars in their Google result. #hcldr |
| Janae Sharp @CoherenceMed @jamesagardner @MannZiva @QlikDork @KNBComm So important! #hcldr |
| Sally James @jamesian @researchmatters Love this ++++ We all need consumer and #healthliteracy and judging experts is part of that. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @upwardmobility It's also important to not freak out over a single review. I mean, yeah, it hurts. Yeah, you were trying to help. But you can NOT please everyone all the time. Everyone has days they are tired, in pain, under stress, out of sorts. #hcldr |
| Amanda G @LAlupusLady RT @GailZahtz: @LAlupusLady I wish there was a save button not just a like button Amanda. I really like what you said here and would like to refer myself to it. I didn't like the straight incentive question, but this is another way of looking at it. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @pfanderson: @upwardmobility It's also important to not freak out over a single review. I mean, yeah, it hurts. Yeah, you were trying to help. But you can NOT please everyone all the time. Everyone has days they are tired, in pain, under stress, out of sorts. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @upwardmobility Allow yourself to be human, flawed, and occasionally mistaken without beating yourself up about it. #hcldr |
| HCLDR Moderator @hcldr Repeating T4 What can/should marketers do about ratings and review sites. Leverage them? Ignore them? Encourage people to consider multiple sources? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/wFnJqnF7uP |
| Dave deBronkart @ePatientDave @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady You know, it's interesting - in my experience: 1. Uber/Lyft drivers who do this are NEVER gaming the system - they're real 2. Note that this won't give them 5 stars if the ride sucks Can hospitals or merchants do a mediocre job and "incentivize" 5-star ratings? Hm. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @jaredpiano: T4: T4: I should say, scrub them for PHI, profanity, etc., but donโt scrub negative comments just because theyโre negative. #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: Repeating T4 What can/should marketers do about ratings and review sites. Leverage them? Ignore them? Encourage people to consider multiple sources? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/wFnJqnF7uP |
| Dalton Ruer @QlikDork @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @ePatientDave @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady That is going the extra mile and that is a 5 Star Rating. @uber I hereby take back all my previous 5 Star Ratings and your drivers better up their game to earn a 5 from me from now on. #hitmc #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @jaredpiano I've had to do a bit of that on my blog. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @Colin_Hung Okay, I am actually laughing out loud. Yes, this was my thought. We don't ignore it, we take the review, good or bad, onto another platform and create valuable conversations. Oh, sounds like #hcldr would be a place for that :-) |
 | Michael Sinha @DrSinhaEsq Hi #hcldr! Catching my @lyft from a late meeting @harvardmed to join the #pinksocks #tweetup! Don't disband yet! |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @JoeBabaian: T4: T4: Marketers should be working on clear, well-designed, INDEPENDENT, & transparent review sources and working to make these the norm. Don't participate with clearly gamed or self-serving systems that only provide you short-term gains. This is an ethical point. #hcldr #hitmc |
| Ted Chan @upwardmobility @pfanderson HCPs FREAK out over single reviews. It's not an easy job working in customer support at a healthcare review site. #hcldr |
 | Malissa Miot @malissa_miot Agreed and be kind and THINK. Is it True? Is it Helpful? Is it Inspiring? Is it Necessary? Is it Kind? |
| Sarah Greene @researchmatters @jamesian Thank you, Sally! #hcldr |
| Colin Hung @Colin_Hung RT @pfanderson: @upwardmobility It's also important to not freak out over a single review. I mean, yeah, it hurts. Yeah, you were trying to help. But you can NOT please everyone all the time. Everyone has days they are tired, in pain, under stress, out of sorts. #hcldr |
| Susan Woolner, CPXP @susanwoolner And you can tell I have not been on a chat in a while because of typos. NarrativeDX not RX. The Beryl Institute has a very good recorded webinar on it. https://t.co/ZcTnQhEzHl Worthy of watching #hcldr |
| Dave deBronkart @ePatientDave @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Notice too that Uber/Lyft drivers really do depend on good ratings, or they die ... hospitals get away with fake public image all the time. #hcldr |
| Colin Hung @Colin_Hung RT @ePatientDave: @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Notice too that Uber/Lyft drivers really do depend on good ratings, or they die ... hospitals get away with fake public image all the time. #hcldr |
| KNB Communications @KNBComm Signing off, all! Great chat and see you tomorrow! #HCLDR https://t.co/sAdoXxWqBd |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @ePatientDave: @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Notice too that Uber/Lyft drivers really do depend on good ratings, or they die ... hospitals get away with fake public image all the time. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald Thanks @JoeBabaian and @Colin_Hung! My life is fuller thanks to you two and #hcldr tweeps! Have a great night!! #pinksocks ๐๐๐๐ |
| PF Anderson @pfanderson@disabled.social @pfanderson @lisaymarsh This is especially true of a negative review. A courteous thoughtful response to a negative review, explaining how their comment has helped to improve service โ this can help to get that person back as a customer & convince them you are worth recommending next time. #hcldr |
| Colin Hung @Colin_Hung @KNBComm Have a great nite! See you tomorrow. #hcldr |
| Ted Chan @upwardmobility @pfanderson Review readers appreciate thoughtful, empathetic replies. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @DrSinhaEsq @lyft @harvardmed Does your lyft driver have a cool goodie bag to share with you? If so, will you give him/her 5 stars. And further more, would you support his/her healthcare ratings? There, caught you up. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @jaredpiano: T4: T4: Do ANYTHING but ignore them. Leverage them and lean into it. Post your own reviews on your site, but donโt scrub them. Be transparent and show the good ones as well as the bad ones. #hcldr |
| Kistein Monkhouse, MPA @KisteinM @bostonheartmom @Colin_Hung @healthblawg @lindakkenney @MITSS_Support Thanks Tami, have a great time at the meetup! @lindakkenney ๐ #HCLDR |
| Dave deBronkart @ePatientDave @pfanderson @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Numerous Uber/Lyft drivers have figured out that they can truly be a blessing by having both Apple and USB charger cables. Tiny cost for truly appreciated service. Water bottles too. #hcldr |
| Amanda G @LAlupusLady think that the driver has a chronic illness or knows someone who does... perhaps he/she was a scout and learned the credo to always "be prepared" #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @NathanGrunewald @Colin_Hung Nathan! You are so kind! Thank you for being..... YOU! :) #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @researchmatters: Exactly--I once heard a metric from my previous org's marketing team that if you like something you tell two or three people, but if you hated it, you tell 10x as many people. #hcldr #sadreality |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @NathanGrunewald: Thanks @JoeBabaian and @Colin_Hung! My life is fuller thanks to you two and #hcldr tweeps! Have a great night!! #pinksocks ๐๐๐๐ |
| Ziva Mann @MannZiva T4: theyโre not going away. Might as well use them, or figure out how to partner with them. But yes, teach good digital citizenship! Get @pfanderson โs spread on sources. #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @ePatientDave @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Well, now that's another way to look at this. cc @LAlupusLady Everyone's given me a lot to think about tonight at #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @jaredpiano If I see only positive reviews, or only negative reviews, I assume they are (a) lying, or (b) a campaign from someone with a grudge. Either way, I discard them as relevant #hcldr |
| Colin Hung @Colin_Hung RT @MannZiva: T4: T4: theyโre not going away. Might as well use them, or figure out how to partner with them. But yes, teach good digital citizenship! Get @pfanderson โs spread on sources. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @QlikDork: @KNBComm I like that approach. If I read an unsolicited review I would give it far higher credibility than one that said "I was paid $100 to write this review but here are my honest thoughts ..." #hitmc #hcldr |
| Colin Hung @Colin_Hung @GailZahtz @ePatientDave @RasuShrestha @Uber @lyft @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady That's our job on #hcldr :) Continuous drip for the brain |
| Alzheimer's Los Angeles @AlzheimersLA RT @pfanderson: @lisaymarsh This is especially true of a negative review. A courteous thoughtful response to a negative review, explaining how their comment has helped to improve service โ this can help to get that person back as a customer & convince them you are worth recommending next time. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @jamesagardner: @MannZiva @QlikDork @KNBComm Under U.S. law, the FTC requires compensated influencers to clearly signal their bias. I imagine these rules would apply if you were paying for reviews. It'd be horrible to be on the receiving end of their pilot court case! > https://t.co/xpLH7IxuGQ #hcldr |
| Dalton Ruer @QlikDork @hcldr T4 - @CarnivalCruise for instance has a person on Facebook who ends up posting complaints people make online and bashing those people in a hilarious way. Some people are crazy and it's funny to read but also makes you hesitate to ever complain. #hcldr #hitmc |
| Dave deBronkart @ePatientDave @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Notice too that an Uber/Lyft customer can easily take their business elsewhere next time - imagine if a Lyft driver could hold you captive, the way hospitals keep your data hostage! https://t.co/7IWGoyRiYF #hcldr |
| Brian Mack @BFMack #HCLDR & #HITMC are both trending on Twitter right now! How cool is THAT! https://t.co/GbL8O6GcKW |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @LAlupusLady: think that the driver has a chronic illness or knows someone who does... perhaps he/she was a scout and learned the credo to always "be prepared" #hcldr |
| Susan Woolner, CPXP @susanwoolner I think what we have for rating sites now will become a thing of the past as Amazon innovation takes over. The age of consumerism in HC reviews is in its infancy and really there is nowhere to go but up #hcldr As far as real data for process improvement it is getting better! |
| Sarah Greene @researchmatters Well, I had only planned to stay for a few minutes, and abracadabra, it's 6:30 PT. Have a great night, #hcldr #HITmc & #pinksocks fam! https://t.co/lNHdzTcaTW |
| Amanda G @LAlupusLady I appreciate the little things and the big things. Thank you @hcldr @Colin_Hung and @JoeBabaian Cheers to #hcldr AND #HITMC and hugs to #pinksocks |
| Michael Sinha @DrSinhaEsq @GailZahtz @lyft @harvardmed Nicely done! No goodie bag here. He'll get 5 stars if I arrive on time! #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @researchmatters: Well, I had only planned to stay for a few minutes, and abracadabra, it's 6:30 PT. Have a great night, #hcldr #HITmc & #pinksocks fam! https://t.co/lNHdzTcaTW |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz Thank you everyone at #hcldr A very thought provoking conversation. I went into it with one way of thinking, and now I have to rethink. TY as always @Colin_Hung @JoeBabaian for carrying the baton! Enjoy Boston! |
| HCLDR Moderator @hcldr Thatโs a wrap. Thank you for joining the #hcldr tweetchat tonight. Your time, tweets and comments are greatly appreciated! https://t.co/msRv1HzrjF |
| Joe Babaian ๐บ๐ฆ @JoeBabaian RT @LAlupusLady: I appreciate the little things and the big things. Thank you @hcldr @Colin_Hung and @JoeBabaian Cheers to #hcldr AND #HITMC and hugs to #pinksocks |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: @DrSinhaEsq @lyft @harvardmed Does your lyft driver have a cool goodie bag to share with you? If so, will you give him/her 5 stars. And further more, would you support his/her healthcare ratings? There, caught you up. #hcldr |
| Colin Hung @Colin_Hung @researchmatters Great to see you Sarah! #hcldr #HITsm #pinksocks |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @susanwoolner: And you can tell I have not been on a chat in a while because of typos. NarrativeDX not RX. The Beryl Institute has a very good recorded webinar on it. https://t.co/ZcTnQhEzHl Worthy of watching #hcldr |
| Dave deBronkart @ePatientDave @Colin_Hung @GailZahtz @RasuShrestha @Uber @lyft @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Ew sir! I do not like continuous drip on my brain! ๐ผ #hcldr |
| James A. Gardner @jamesagardner @pfanderson @jaredpiano My lesson learned, having seen my daughter's friends create fake Amazon reviews: ignore the ones (haters, rivals) and ignore the fives (owners, employees). And read the rest of the reviews for broad themes. ๐ฏ #hcldr |
| Sally James @jamesian @pfanderson @jaredpiano Different age groups use reviews differently. I know millennial who warned landlord away from ppliance repair place - such bad reviews. Landlord had no notion of it. #hcldr |
| Sarah Greene @researchmatters @Colin_Hung Wish I was with y'all at #HITMC19. Thanks for the amazing work you do! And that absolutely goes for you too, @JoeBabaian #hcldr |
| Janae Sharp @CoherenceMed @DrSinhaEsq @GailZahtz @lyft @harvardmed @BFMack will wait. He's cool like that. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @GailZahtz @Colin_Hung Thanks Gail! You added so much to the chat tonight! We are grateful for your time and your kind words too! #hcldr |
| Gail Zahtz ๐ฎ๐ฑ @GailZahtz @ePatientDave @Colin_Hung @RasuShrestha @Uber @lyft @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady I am on my way out the door, but I am again laughing actually out loud, to the consternation of my audience here. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @researchmatters @Colin_Hung Sarah, awww! Thanks! So happy you stayed all chat tonight!! #hcldr |
| HCLDR Moderator @hcldr Special shout out to everyone who join us live here @RenHotelsBoston So amazing to see you. Thank you for making this live-tweetup a success #hcldr #pinksocks #HITMC #HITsm #S4PM |
| Dalton Ruer @QlikDork @researchmatters BINGO!!!!! Thank you now I'll be able to sleep tonight. #hitmc #hcldr |
| Ziva Mann @MannZiva @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @ePatientDave @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Iโm in awe of that Uber driver. #hcldr |
| Dave deBronkart @ePatientDave @GailZahtz @BFMack @LAlupusLady OH, a SNARK-sneaking Zahtz, eh? Somehow I detect Grouchy Marx sneaking around the corner... you ain't seen the last of this. <3 #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @upwardmobility I know! I've seen it. That's why I brought it up. One bad review? Out of how many patients? Goodness, just think of all the people you didn't offend, who didn't walk in with a chip on thr shoulder. Some patients have so much prior HC trauma, it's not about you, but docs b4 #hcldr |
| Brad Lehman @brad_lehman So many great posts tonight! Signing off to make sure the kids get to sleep. #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian @brad_lehman Have a great night! #hcldr |
 | Andrea Borondy Kitts @findlungcancer Letโs use same approach to help patients understand their radiology reports #Pfcc @AKrishnarajMD #hcldr @grebeccahaines @ruthcarlosmd @amykpatel @RadiologyWrites |
| Alzheimer's Los Angeles @AlzheimersLA RT @jamesian: @pfanderson @jaredpiano Different age groups use reviews differently. I know millennial who warned landlord away from ppliance repair place - such bad reviews. Landlord had no notion of it. #hcldr |
| Susan Woolner, CPXP @susanwoolner Quite the lag on my computer tonight AND I was on a mac and am now on a pc and can't quite navigate the reverse mouse scrolling tonight. sigh! Must get better #hcldr |
| HCLDR Moderator @hcldr Donโt forget to use the #hcldr hashtag during week for interesting healthcare/leadership posts, pics, articles & news |
| Ziva Mann @MannZiva @susanwoolner I agree. Really, really donโt know how I feel about that. #hcldr |
| James A. Gardner @jamesagardner @hcldr Goodnight @Colin_Hung and #HCLDR friends! See some of you tomorrow and Thursday at #HITMC in Boston! If you're new to the city, DM me for pro tips about what to do during your visit. ๐ https://t.co/s8bdLjZ4uM |
| Amanda G @LAlupusLady If the people at the #hcldr #HITMC #pinksocks meetup think you are multitasking just wait until you follow my timeline next month. May is Lupus Awareness, Fibromyalgia Awareness and Mental Health Awareness Months, fatigued thinking about it. https://t.co/ZyXKArD4wi |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @Colin_Hung I'm imagining a doc posting a framed bad review (blinded) in the waiting room. With two pieces, saying: 1) Was this your experience? Then tell us. We want to fix it. 2) This is how we fixed it. NOTE: #2 depends on HIPAA #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: @Colin_Hung Okay, I am actually laughing out loud. Yes, this was my thought. We don't ignore it, we take the review, good or bad, onto another platform and create valuable conversations. Oh, sounds like #hcldr would be a place for that :-) |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @ePatientDave: @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Notice too that an Uber/Lyft customer can easily take their business elsewhere next time - imagine if a Lyft driver could hold you captive, the way hospitals keep your data hostage! https://t.co/7IWGoyRiYF #hcldr |
| Colin Hung @Colin_Hung Waving goodnight to everyone from here in Boston. The meetup grew while we were on the chat! #hcldr #HITMC #pinksocks @bostonheartmom @MeghanaKarande @ShereesePubHlth @BFMack @MannZiva @techguy @sarahbennight @LarryKaiser @wynn_atwork @malissa_miot https://t.co/mxHpN0QlEz |
| Susan Woolner, CPXP @susanwoolner @MannZiva It should be interesting. They have some great consumer insight folks working on it. #hcldr |
| Susan Woolner, CPXP @susanwoolner RT @NathanGrunewald: Thanks @JoeBabaian and @Colin_Hung! My life is fuller thanks to you two and #hcldr tweeps! Have a great night!! #pinksocks ๐๐๐๐ |
| Colin Hung @Colin_Hung @researchmatters @JoeBabaian It takes a team of people. Grateful to have the support of @JoeBabaian #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @QlikDork @hcldr @CarnivalCruise Okay, that makes me very uncomfortable and makes me absolutely want to not trust @CarnivalCruise #hcldr #hitmc |
| Colin Hung @Colin_Hung @gmathews71 T4 $$$ Always influence...maybe not overtly and maybe not in a negative way, but it does impact #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson #hcldr |
| Joe Babaian ๐บ๐ฆ @JoeBabaian Shout out to #hcldr @LGin412 - missed you tonight brother! Hope the day is a good one!!!! #ABCD |
| Colin Hung @Colin_Hung @DrSinhaEsq @GailZahtz @lyft @harvardmed Can't wait to see you Michael! We are waiting for you @MeghanaKarande alerted us to your imminent arrival #hcldr #pinksocks #HITMC #HITsm |
 | larrykaiser @LarryKaiser RT @Colin_Hung: Waving goodnight to everyone from here in Boston. The meetup grew while we were on the chat! #hcldr #HITMC #pinksocks @bostonheartmom @MeghanaKarande @ShereesePubHlth @BFMack @MannZiva @techguy @sarahbennight @LarryKaiser @wynn_atwork @malissa_miot https://t.co/mxHpN0QlEz |
| Shereese Maynard, MS; MBA ๐ท She/Her @ShereeseMayMba RT @Colin_Hung: Waving goodnight to everyone from here in Boston. The meetup grew while we were on the chat! #hcldr #HITMC #pinksocks @bostonheartmom @MeghanaKarande @ShereesePubHlth @BFMack @MannZiva @techguy @sarahbennight @LarryKaiser @wynn_atwork @malissa_miot https://t.co/mxHpN0QlEz |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @jamesagardner: @pfanderson @jaredpiano My lesson learned, having seen my daughter's friends create fake Amazon reviews: @pfanderson @jaredpiano My lesson learned, having seen my daughter's friends create fake Amazon reviews: ignore the ones (haters, rivals) and ignore the fives (owners, employees). And read the rest of the reviews for broad themes. ๐ฏ #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @jamesagardner @jaredpiano I do give a lot of books five stars, even if they aren't perfect. It's because the stars are so meaningless overall. #hcldr |
| Susan Woolner, CPXP @susanwoolner I concur - I usually start with the two and three star on Amazon and then look at four and five stars if I need to . #hcldr |
| Susan Woolner, CPXP @susanwoolner RT @GailZahtz: Thank you everyone at #hcldr A very thought provoking conversation. I went into it with one way of thinking, and now I have to rethink. TY as always @Colin_Hung @JoeBabaian for carrying the baton! Enjoy Boston! |
| Dave deBronkart @ePatientDave @susanwoolner Amazon innovation?? In what way? Amazon's the one that removed the Not Helpful button from review evaluations, & also ended the Sort By Most Helpful feature. WTF is up with that?? Basically they made reviews less transparent --- certainly not a pro-consumer move. Why? #hcldr |
| Susan Woolner, CPXP @susanwoolner RT @Colin_Hung: @gmathews71 T4 $$$ Always influence...maybe not overtly and maybe not in a negative way, but it does impact #hcldr |
| Susan Woolner, CPXP @susanwoolner I don't trust many Cruise lines but definitely not @CarnivalCruise #hcldr #hitmc |
| Dave deBronkart @ePatientDave @pfanderson @GailZahtz @Colin_Hung #2 does not depend on HIPAA! Only depends on the pt saying "it's okay to say that about my case"! Some ignorant practices say HIPAA prevents them from posting photos of their happy patient families. Baloney! Ignorant! Simply need a signed OK! Stop being ignorant, y'all. #hcldr |
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