#HCLDR Transcript

Healthcare social media transcript of the #HCLDR hashtag.
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HCLDR Moderator @hcldr
Hello Everyone! Welcome to the weekly Health Care Leadership Tweet Chat #hcldr
Colin Hung @Colin_Hung
@LAlupusLady Hello Amanda! #hcldr
Colin Hung @Colin_Hung
@anetto Hello Annette. So great you are here #hcldr
Joe Babaian @JoeBabaian
@LAlupusLady Welcome! #hcldr
Lisa Gualtieri @lisagualtieri
@dandunlop @Colin_Hung @RenHotelsBoston @bostonheartmom @MannZiva @sarahbennight @BFMack @MariahWrites @Matt_R_Fisher @healthblawg @amariedauwer @JoeBabaian Will you be there Thursday too? Can't wait to catch up! #hcldr #hitmc
HCLDR Moderator @hcldr
Helping to keep the chat flowing is wingman extraordinaire Joe @JoeBabaian #hcldr cc #pinksocks #HITMC #HITsm #S4PM
Colin Hung @Colin_Hung
@dandunlop @RenHotelsBoston @bostonheartmom @MannZiva @sarahbennight @BFMack @MariahWrites @Matt_R_Fisher @healthblawg @amariedauwer @JoeBabaian Can't wait to see you my friend. Travel Safe!!! #hcldr
Nathan Grunewald MD @NathanGrunewald
Greetings #hcldr tweeps! Nathan, Chief Innovation Officer checking in from #Wisconsin. #FearTheDeer Hi @Colin_Hung and @JoeBabaian!! 👋👋
Joe Babaian @JoeBabaian
@anetto @Colin_Hung Hello Annette! Thanks for joining us tonight! #hcldr
Dan Dunlop @dandunlop
RT @jaredpiano: Yo - a little warm-up act for the #hcldr chat on #Reputation. Word! #HITMC #pinksocks #HITsm #S4PM #HITMC19 https://t.co/U4…
Joe Babaian @JoeBabaian
@NathanGrunewald @Colin_Hung Hello Nathan! So happy to see you! #hcldr
Joe Babaian @JoeBabaian
RT @NathanGrunewald: Greetings #hcldr tweeps! Nathan, Chief Innovation Officer checking in from #Wisconsin. #FearTheDeer Hi @Colin_Hung a…
HCLDR Moderator @hcldr
Let’s start off with introductions! Tell us your name, what you do and where you are based #hcldr
Ziva Mann @MannZiva
@lisagualtieri @dandunlop @Colin_Hung @RenHotelsBoston @bostonheartmom @sarahbennight @BFMack @MariahWrites @Matt_R_Fisher @healthblawg @amariedauwer @JoeBabaian Sorry to miss you! I’m just here tonight. #hcldr
Colin Hung @Colin_Hung
@NathanGrunewald @JoeBabaian Hello Nathan! Thanks for being online tonight #hcldr
Dave deBronkart @ePatientDave
Rate THIS, y'all. Boom. #hcldr
Bonnie C. Sheeren, BCPA @bonniesheeren
Sorry I’m missing this week again! Will be back next week! Here learning more! #hcldr @DocsForChangeTX https://t.co/X63fgoPDf7
Sally James @jamesian
Hello #hcldr Joining from #seattle, but warning - don't know much about reviews or mktg. Also wondering - what about #patientsincluded en espanol?
Jared Johnson, aka Master J @jaredpiano
Virtual hugs to #hcldr #hitmc friends tonight! I’m Jared. I build innovative healthcare brands and host the @HealthcareRap podcast.
HCLDR Moderator @hcldr
For those new to #hcldr every week we gather at 8:30pm ET to discuss interesting & timely healthcare topics
HCLDR Moderator @hcldr
Our #hcldr chat lasts 1hr. It's designed to educate & promote professional development, critical thinking & spur action
Laura Appel @lauradianeappel
Eating a popsicle while tweeting not recommended. But still here for #hcldr!
Kistein Monkhouse, MPA @KisteinM
@hcldr Hello #hcldr friends! I’m Kistein from @patientorator 😃Here to learn from tonight’s chat. Tweeting live from #efpPhilly ➡️ #HIMSS19
KNB Communications @KNBComm
Good evening! Joining #HCLDR from NJ, headed up to Boston bright and early in the AM to see the #HITMC crew! Beth (mktng director) at the keyboard for KNB. https://t.co/p6fMH9UmnX
Joe Babaian @JoeBabaian
@jaredpiano @healthcarerap Welcome Jared! Rap away! #hcldr
Joe Babaian @JoeBabaian
@KNBComm Hello and welcome! #hcldr
Joe Babaian @JoeBabaian
@KisteinM @hcldr @PatientOrator Huge hugs my friend!! #hcldr
Amanda @LAlupusLady
Hi I am Amanda, a patient leader in the #lupus community. Sending hugs to #hcldr friends in Boston! https://t.co/jhV2OlJFNO
HCLDR Moderator @hcldr
While intros continue, let’s go over some #hcldr tweetchat guidelines.
HCLDR Moderator @hcldr
You can read more about each week’s topic on the #hcldr blog https://t.co/ZeXP9qH7pb
KNB Communications @KNBComm
@JoeBabaian Thanks Joe! #HCLDR #HITMC
Tami Dew Rich @bostonheartmom
Hey #PinkSocksPeeps @hcldr We’re here! @Colin_Hung @MannZiva @BFMack & I are at @RenHotelsBoston at sapóre. A few others are trickling in: looking forward to seeing you! #hcldr Ooh & I have gifts for @lisagualtieri @lindakkenney woo HOOO #RecycledAppleWatch https://t.co/MRqDO7gwG4
Mariah Obiedzinski @MariahWrites
Mariah from #StamatsNation here! Excited for tonight's topic! #hcldr #pinksocks @Stamats
Colin Hung @Colin_Hung
@KNBComm Hello Beth!!! #hcldr Can't wait to see you IRL #HITMC
Joe Babaian @JoeBabaian
@bonniesheeren @DocsForChangeTX We'd love to have you back Bonnie!! #hcldr
KNB Communications @KNBComm
@KisteinM @hcldr @PatientOrator Hi there! #HCLDR #HITMC https://t.co/MK5jou9KB3
HCLDR Moderator @hcldr
We assume all tweets during #hcldr express your own personal opinions & not those of your employer (unless specified)
HCLDR Moderator @hcldr
Watch this blue #hcldr avatar for the 4 questions we’ll be discussing. They are labeled T1, T2, T3 and T4.
Colin Hung @Colin_Hung
@MariahWrites @Stamats Hello Mariah. Always a pleasure to see you #hcldr
Joe Babaian @JoeBabaian
@ePatientDave Five Stars! Hi Dave! #hcldr
Dave deBronkart @ePatientDave
@LAlupusLady You certainly ARE a patient leader in the #lupus community! #hcldr
KNB Communications @KNBComm
@lauradianeappel Very talented! #HCLDR #HITMC
David Shifrin @dshifrin
Hey everyone! David in Nashville with @HealthFurther. Probably mostly a passenger tonight but looking forward to watching the convo. Hope everyone’s having a great time irl in Boston! #hcldr
Joe Babaian @JoeBabaian
@MariahWrites @Stamats Hello Mariah! #hcldr
Jack Murtha @jackmurtha
RT @IrmaRaste: 🤝 #HITMC19 connections: Can't wait to meet many #HITsm chat participants IRL tmr! And also see my #pinksocks #HCLDR #HIMSS19
Mariah Obiedzinski @MariahWrites
@Colin_Hung @Stamats Hi friend! #hcldr
Lisa Gualtieri @lisagualtieri
Happy to join #hcldr tonight. I'm Lisa Gualtieri, director of the #digitalhealth certificate program @TuftsMedSchool and founder of https://t.co/VHQZHpvTbG where we #ShareTheHealth with undeserved populations. And panelist #hitmc Thursday
Joe Babaian @JoeBabaian
@bostonheartmom @hcldr @Colin_Hung @MannZiva @BFMack @RenHotelsBoston @lisagualtieri @lindakkenney Hi Tammy!! #hcldr
Colin Hung @Colin_Hung
@jaredpiano @healthcarerap Hugs back Jared. Missing you at #HITMC. Next year my friend! #hcldr
HCLDR Moderator @hcldr
Please mark your answers with the appropriate T1, T2, T3, T4 or CT label. This will make our transcript easier to read #hcldr
HCLDR Moderator @hcldr
Dissenting comments and opposing views are perfectly acceptable. Personal attacks, vulgar language and negative tweets directed at an individual are not tolerated. #hcldr
Kistein Monkhouse, MPA @KisteinM
@JoeBabaian @hcldr @PatientOrator 🤗 Sending virtual hugs and positive vibes your way. #hcldr
Mariah Obiedzinski @MariahWrites
@JoeBabaian @Stamats Hi friend! #hcldr
Joe Babaian @JoeBabaian
@dshifrin @HealthFurther Welcome David! #hcldr
Dan Dunlop @dandunlop
Hello #hitmc and #hcldr friends. I’m Dan Dunlop from @jenningshealth. Looking forward to joining everyone in Boston tomorrow. #pinksocks I see some gifting in my future!
KNB Communications @KNBComm
@Colin_Hung SAME! It's going to be epic. #HCLDR #HITMC
Gail Zahtz @GailZahtz
Signing in to #hcldr
Joe Babaian @JoeBabaian
@lisagualtieri @TuftsMedSchool Yes, yes you are! :) #hcldr
Brad Lehman @brad_lehman
Brad Lehman - I work with SmileyAnswers - I am in Michigan #hcldr - I am new to the chat - Inspired by the group and the discussion!
Dave deBronkart @ePatientDave
@jaredpiano @healthcarerap Yo Jared, what up? Did you know there's a second e-Patient Rap, about "portal orts"? #hcldr
Colin Hung @Colin_Hung
@bonniesheeren @DocsForChangeTX No worries Bonnie. Love that you are here with us in spirit #hcldr
Joe Babaian @JoeBabaian
@dandunlop @jenningshealth Hi Dan!! #hcldr
HCLDR Moderator @hcldr
Let’s get ready for T1 in just 1 minute #hcldr
HCLDR Moderator @hcldr
We have a lot of remarkable folks with us tonight & lots of ideas will be shared – please try to stay on topic. #hcldr
Wheezy Nurse© MSN RN @WheezyNurse
RT @laxswamy: As seen @HomeDepot - is this how your hospital is structured? 🤔 Patients at the top! Then front line clinicians! Then clini…
Nathan Grunewald MD @NathanGrunewald
@brad_lehman Welcome Brad! #hcldr
Brian Mack @BFMack
Hey Everybody! I'm jumping in a little late from the #HITMC conference in Boston! #HCLDR
Sarah Greene @researchmatters
The Uncertain Effect of Financial Incentives to Improve Health Behaviors https://t.co/RwkMGuofCs #hcldr #behavioraleconomics #healthbehavior
KNB Communications @KNBComm
@lisagualtieri @TuftsMedSchool Very cool! I'm speaking on Friday at #HITMC! I'm really looking forward to it! Can't wait to see yours. #HCLDR
P. F. Anderson @pfanderson
RT @hcldr: Dissenting comments and opposing views are perfectly acceptable. Personal attacks, vulgar language and negative tweets directed…
Dave deBronkart @ePatientDave
@JoeBabaian Yeah, and you know I don't PAY for no ratings ... that's MESSED UP. Corruption, yo. #hcldr
Joe Babaian @JoeBabaian
@brad_lehman Brad, let me extend a special welcome! We are so pleased to have you join us at #hcldr
Dan Dunlop @dandunlop
@jaredpiano @healthcarerap Jared! I miss you brother. I’ll see you in a few weeks in Providence RI. You will rock the house. #hcldr #hitmc19 #neshco19
HCLDR Moderator @hcldr
T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HITMC #pinksocks #HITsm #S4PM https://t.co/WeuivGqiFI
Amanda @LAlupusLady
RT @ePatientDave: @LAlupusLady You certainly ARE a patient leader in the #lupus community! #hcldr
Colin Hung @Colin_Hung
RT @hcldr: T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HI
Joe Babaian @JoeBabaian
RT @hcldr: T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HI
Zeev Neuwirth @ZeevNeuwirth
@hcldr #hcldr - looking forward to the #HITMC later this week.
Kistein Monkhouse, MPA @KisteinM
@KNBComm @hcldr @PatientOrator Hello @KNBComm 😀#hcldr #Hitmc19 https://t.co/wh3DsCC23L
Wheezy Nurse© MSN RN @WheezyNurse
RT @RasuShrestha: @Colin_Hung @RenHotelsBoston @WheezyNurse @k_schuler @DrSinhaEsq @alisadoc1 @RichardCorder @quickmuse @bostonheartmom @Ma
Lisa Gualtieri @lisagualtieri
@bostonheartmom @hcldr @Colin_Hung @MannZiva @BFMack @RenHotelsBoston @lindakkenney Can't wait! #hcldr #hitmc
Mariah Obiedzinski @MariahWrites
RT @hcldr: T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HI
Joe Babaian @JoeBabaian
@ZeevNeuwirth @hcldr Welcome Zeev, thanks for joining us tonight at #hcldr
KP WA Research @KPWaResearch
RT @researchmatters: The Uncertain Effect of Financial Incentives to Improve Health Behaviors https://t.co/RwkMGuofCs #hcldr #behavioraleco
KNB Communications @KNBComm
@dandunlop @jenningshealth Cool, then this will be us. #HCLDR #HITMC https://t.co/wNkHLdhJSq
Jared Johnson, aka Master J @jaredpiano
@ePatientDave @healthcarerap Love it! #hcldr
Dan Dunlop @dandunlop
@BFMack Hi Brian! See you tomorrow. #hcldr #HITMC19
Gail Zahtz @GailZahtz
Hi! Long term patient and provider advocate, education campaign creator, overall digital health marketer, turned patient who refused hospice, turned 2 year NED with even more passion. Happen to be interviewing in NY for next great hc marcom job #hcldr
Joe Babaian @JoeBabaian
@researchmatters Hi Sarah! #hcldr
Sarah Greene @researchmatters
#hcldr Dropping by for a quick hello & snapshot of your amazing insights.
Zeev Neuwirth @ZeevNeuwirth
@researchmatters Sarah, thanks for sharing this! #hcldr #behavioraleconomics #healthbehavior
Colin Hung @Colin_Hung
@brad_lehman Thanks for being here Brad. Great seeing you at @BerylInstitute a couple of weeks ago in Dallas #hcldr
Ziva Mann @MannZiva
Ziva from MA, thrilled to be here with the tribe - and my latest accessory! #hcldr https://t.co/mYUw4MeIv1
Gail Zahtz @GailZahtz
Hmmm.... #hcldr Good question.
Mariah Obiedzinski @MariahWrites
T1: I've never looked at a ratings site ever. For anything. Closest I've come is Blue Book for used car valuation. #hcldr
Joe Babaian @JoeBabaian
T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & healthcare. With what I've learned about the gaming of ratings - a la @amazon, I've lost considerable faith! #hcldr #hitmc Read more > https://t.co/8aCudMF5aV
Joe Babaian @JoeBabaian
@MannZiva Looks great!!! #Pinksocks #hcldr
Joe Babaian @JoeBabaian
RT @ePatientDave: @JoeBabaian Yeah, and you know I don't PAY for no ratings ... that's MESSED UP. Corruption, yo. #hcldr
Dave deBronkart @ePatientDave
@jaredpiano @healthcarerap You know about "orts"? Crossword puzzle word for the zero-nutrition crumbs that are left over after the main dish, right? Well, "portal orts" are the tiny crumbs of data that are the only thing portals give us. Lab results FTW, not. 👎 #hcldr
Zayna Khayat, PhD @ZaynaKhayat
RT @laxswamy: As seen @HomeDepot - is this how your hospital is structured? 🤔 Patients at the top! Then front line clinicians! Then clini…
Kistein Monkhouse, MPA @KisteinM
@Colin_Hung @RenHotelsBoston @bostonheartmom @MannZiva @sarahbennight @BFMack @MariahWrites @Matt_R_Fisher @healthblawg @dandunlop @amariedauwer @JoeBabaian Hi Tami😀 hope to see you in Boston #HCLDR #HITMC19
David Shifrin @dshifrin
T1 quick check to make sure a new PCP wasn’t universally loathed. Figured 4-5 ⭐️ was great, 3 I’d keep looking but consider, 1-2... hard pass. Pretty much how it’s supposed to go. #hcldr
HCLDR Moderator @hcldr
RT @JoeBabaian: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & he…
Stacy Goebel @stacygoebel
Hey all! FOR SURE I consult reviews before making purchases. (esp on Amazon) But I'm picky. I don't blindly trust what I see. 4 or 2 star reviews are my favorite. #hcldr
Gail Zahtz @GailZahtz
T1- Are we talking about healthcare rating sites exclusively or any rating sites? Just to clarify. #hcldr
Colton Ortolf @ColtonOrtolf
Hi everyone - apologies for the late join - I am here! Looking forward to tonight's conversation #hcldr
Colin Hung @Colin_Hung
Welcome to #pinksocks Ziva. Can't believe I have the honor of giving you the pair! #hcldr
Joe Babaian @JoeBabaian
@GailZahtz All! #hcldr
Colin Hung @Colin_Hung
RT @JoeBabaian: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & he…
Laura Appel @lauradianeappel
T1 Not convinced online rating is reliable. #hcldr
Nathan Grunewald MD @NathanGrunewald
T1 Yes I have looked through online ratings, though not a lot. I tend to focus on reviews rating 3 stars. I find that these reviewers seem to give both positive and negative points and as such seem to be more helpful. #hcldr https://t.co/3Ou1oi7EeT
Lisa Marsh @lisaymarsh
Able to make it tonight Lisa from Dallas! #hcldr
Annette McKinnon @anetto
@hcldr In looking for a new Dr for my husband, the top recommendation was said to be very seldom in his office by many, and more comments that the office was dirty gave him a thumbs down Not isolated comments. #hcldr
Dan Dunlop @dandunlop
T1: believe it or not, although I’ve looked at lots of ratings for physicians, I have never relied on rating when selecting a provider. #hitmc #hcldr
Joe Babaian @JoeBabaian
@ColtonOrtolf Welcome Colton! Enjoyed touching base earlier! :) #hcldr
Reed Smith @reedsmith
All the time. Basis of @amazon #hcldr
Brian Mack @BFMack
@Colin_Hung & @bostonheartmom welcome @MannZiva into the #PinkSocks Tribe at the #HCLDR meetup at #HITMC 2019! https://t.co/DDzNMiUWcu
KNB Communications @KNBComm
T1 Absolutely, I look at ratings before almost any decision -- from purchasing a product, commissioning services, or looking for care. Ratings have a huge impact on my decision, particularly if there are lots of ratings (maybe 100 or more). #HCLDR #HITMC
Joe Babaian @JoeBabaian
RT @NathanGrunewald: T1 Yes I have looked through online ratings, though not a lot. I tend to focus on reviews rating 3 stars. I find that…
Alzheimer's Los Angeles @AlzheimersLA
Hi #hcldr! We're a nonprofit based in Los Angeles that helps people living with a dementia + caregivers + family with support groups, diseases education, social workers, and advocacy. Plus, all our services are free and all the money we raise stays fully local.
Joe Babaian @JoeBabaian
@lauradianeappel You shouldn't be!! #hcldr
Colin Hung @Colin_Hung
@JoeBabaian @amazon T1 They are becoming ubiquitous...I use them all the time for major purchases...not yet for healthcare #hcldr
Colton Ortolf @ColtonOrtolf
T1: I look at Provider rating sites all the time - but there is still relatively low volume of reviews. This makes me more hesitant to default to the "wisdom of crowds" when choosing a physician #hcldr
Ziva Mann @MannZiva
T1: absolutely. I always want to see what others have to say about a provider. Drop the outliers, look for trends (said the happy geek). More influential, tho’ are what friends and trusted providers say. #hcldr
Gail Zahtz @GailZahtz
Awww. Hugs to you both. With you virtually in spirit. #hcldr
Tami Dew Rich @bostonheartmom
@lisagualtieri @Colin_Hung @MannZiva @BFMack @healthblawg @amariedauwer @JoeBabaian Lisa, Colin has agreed to do the handoff of the #FraminghamHeartStudy Apple Watch to you when you’re @ #HITMC #hcldr #PinkSocks DM me with any ?’s Sorry to miss / Until next time -
Mariah Obiedzinski @MariahWrites
#hcldr
Zeev Neuwirth @ZeevNeuwirth
@hcldr I never purchase anything without looking at ratings on Amazon or consumer reports... #hcldr
Lisa Marsh @lisaymarsh
T1: in high priced purchase I’ll use ratings or on amazon I like to check seller ratings. In healthcare I prefer referrals #hcldr
Sarah Greene @researchmatters
T1: I'm a cautious user of online ratings. Look for verified reviews, and at least on sites like @Amazon, I also refer to the Q&A. Rating sites for #healthcare have not been part of my day to day...yet. (knocks wood) #hcldr
Stacy Goebel @stacygoebel
I tend to sort by average review, too. I trust reviews more than featured. #hcldr
Amanda @LAlupusLady
A1 As a person with multiple chronic health concerns, I have consulted a health ratings site when I was "doctor shopping" it was scarier than The Exorcist. The detailed comments were from unsatisfied patients and the good comments were brief and not comprehensive. #hcldr https://t.co/2inIUHSAik
HCLDR Moderator @hcldr
Repeating T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HITMC #pinksocks #HITsm #S4PM https://t.co/4ZBul3H81z
Joe Babaian @JoeBabaian
Great article for tonight's #hcldr! The Never-Ending War on Fake Reviews via @NewYorker https://t.co/f8rz5ZADVy
Alzheimer's Los Angeles @AlzheimersLA
@GailZahtz Hi Gail! #hcldr
Colin Hung @Colin_Hung
@GailZahtz Mostly about healthcare...but either rating sites for physicians/hospitals OR for health IT related purchases #hcldr
Reed Smith @reedsmith
Hey everyone. Just hanging out for a few. I do digital stuff for hospitals and co-host a podcast or two. #hcldr
Colin Hung @Colin_Hung
RT @anetto: @hcldr In looking for a new Dr for my husband, the top recommendation was said to be very seldom in his office by many, and mor…
Gail Zahtz @GailZahtz
T1. I read product ratings when I go to make purchases and/or purchasing decisions, but never about healthcare, and it's not the main reason for my destination to the site or my 1st reason for purchasing. #hcldr
Brian Mack @BFMack
Welcome to the #PinkSocks Tribe @MannZiva! #HCLDR #HITMC https://t.co/1czjVM5TsF
mHealth Times @mobihealthtimes
RT @KNBComm: @dandunlop @jenningshealth Cool, then this will be us. #HCLDR #HITMC https://t.co/wNkHLdhJSq
Amanda @LAlupusLady
RT @JoeBabaian: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & he…
Janet M. Kennedy @GetSocialHealth
T1 - While I hate Yelp, I use Next Door, Angie's List and I read the Amazon reviews. Caveat emptor! Hi, everybody at #HITMC and #HCLDR.
KNB Communications @KNBComm
@stacygoebel Interesting! #HCLDR #HITMC
Kip and the old gray fox @QualityNinja
RT @hcldr: T1 Have you consulted a rating site when looking for care or for any purchase? How did it influence your decision? #hcldr cc #HI
Kistein Monkhouse, MPA @KisteinM
@hcldr I usually consult with rating sites when looking for care or service. Typically I use discretion (reading thoroughly through +\-comments before making a decision on seeking service/care #hcldr
Lisa Gualtieri @lisagualtieri
T1: Here is my go-to researcher on physician ratings and reviews #hcldr #hitmc
Mariah Obiedzinski @MariahWrites
RT @lisaymarsh: T1: in high priced purchase I’ll use ratings or on amazon I like to check seller ratings. In healthcare I prefer referrals…
Gail Zahtz @GailZahtz
Hi!!! #hcldr
Annette McKinnon @anetto
T1 The first thing I do on a rating site is look at the people or organizations I have experience with. It's a quick way to judge reliability. #hcldr
Dave deBronkart @ePatientDave
@jaredpiano @healthcarerap So here's that Portal Orts Rap. (I only give a ONE STAR rating to that kind of portal - I want my #OpenNotes!) https://t.co/zfbtE96Jzg #hcldr
Jennings @jenningshealth
RT @dandunlop: Hello #hitmc and #hcldr friends. I’m Dan Dunlop from @jenningshealth. Looking forward to joining everyone in Boston tomorrow…
Ted Chan @upwardmobility
Hello #hcldr, I’ll walk into the minefield. I’m Ted Chan, CEO of doctor review site @caredash.
Physicians In Focus @PhysicianFocus
RT @dandunlop: Hello #hitmc and #hcldr friends. I’m Dan Dunlop from @jenningshealth. Looking forward to joining everyone in Boston tomorrow…
Jared Johnson, aka Master J @jaredpiano
RT @ePatientDave: @jaredpiano @healthcarerap So here's that Portal Orts Rap. (I only give a ONE STAR rating to that kind of portal - I want…
Jennings @jenningshealth
RT @jaredpiano: Yo - a little warm-up act for the #hcldr chat on #Reputation. Word! #HITMC #pinksocks #HITsm #S4PM #HITMC19 https://t.co/U4…
Physicians In Focus @PhysicianFocus
RT @jaredpiano: Yo - a little warm-up act for the #hcldr chat on #Reputation. Word! #HITMC #pinksocks #HITsm #S4PM #HITMC19 https://t.co/U4…
P. F. Anderson @pfanderson
RT @researchmatters: The Uncertain Effect of Financial Incentives to Improve Health Behaviors https://t.co/RwkMGuofCs #hcldr #behavioraleco
Jennings @jenningshealth
RT @dandunlop: T1: believe it or not, although I’ve looked at lots of ratings for physicians, I have never relied on rating when selecting…
Sally James @jamesian
#hcldr T1- Don't use them much, but have written profiles of what magazine called "Top Doctors" after they were "voted" in by their peers. https://t.co/FJsWl9hxG1 Almost every city has these lists - not all alike.
Physicians In Focus @PhysicianFocus
RT @dandunlop: T1: believe it or not, although I’ve looked at lots of ratings for physicians, I have never relied on rating when selecting…
KNB Communications @KNBComm
@lisagualtieri Great resource! #HCLDR #HITMC
Ted Chan @upwardmobility
T1: I’m a religious user of review sites, including my own. #hcldr. I was even before @caredash
Amanda @LAlupusLady
@reedsmith If you need a #lupus patient perspective... here I am. #hcldr
Alzheimer's Los Angeles @AlzheimersLA
RT @JoeBabaian: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & he…
Alzheimer's Los Angeles @AlzheimersLA
RT @MannZiva: T1: absolutely. I always want to see what others have to say about a provider. Drop the outliers, look for trends (said the h…
Zeev Neuwirth @ZeevNeuwirth
#hcldr my wife uses wirecutter for ratings. I agree - overall still feels uncertain
David Shifrin @dshifrin
T1 always use for purchases. Always. #hcldr
P. F. Anderson @pfanderson
RT @JoeBabaian: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & he…
Susan Woolner, CPXP @susanwoolner
Greetings #hcldr jumping in later than I thought. It is construction season in Michigan!
Colin Hung @Colin_Hung
RT @jamesian: #hcldr T1- Don't use them much, but have written profiles of what magazine called "Top Doctors" after they were "voted" in by…
James A. Gardner @jamesagardner
Hi #HITMC & #HCLDR friends! If you're here for this week's conference, welcome to my adopted hometown. I'm speaking on Thursday with @MITMedical and would love to see some friendly faces in the crowd. Thanks for organizing us tonight, @Colin_Hung 🙏
Ted Chan @upwardmobility
T1: As an analytical person I’ve feel I’ve calibrated pretty well what each site is useful for. #hcldr
Colin Hung @Colin_Hung
RT @upwardmobility: T1: As an analytical person I’ve feel I’ve calibrated pretty well what each site is useful for. #hcldr
Wheezy Nurse© MSN RN @WheezyNurse
RT @HealthData4All: As you all gather for #HITMC, I share my view from @BarceloMayaGR w/ #Caribbean Sea in background on our last day. Spec…
Colin Hung @Colin_Hung
RT @jamesagardner: Hi #HITMC & #HCLDR friends! If you're here for this week's conference, welcome to my adopted hometown. I'm speaking on T…
Gail Zahtz @GailZahtz
Related to T1- almost all healthcare systems post framed pictures of their US News ratings and other magazine ratings for best doctors, etc- but really I rely far more on other providers than ratings or reviews. #hcldr
Dave deBronkart @ePatientDave
T1 I know - not only that, Amazon seems not to care! Did you notice you can no longer down-vote a bogus review - only upvotes??? WTF?? #AmazonScam / #Scamazon #hcldr
Janet M. Kennedy @GetSocialHealth
My Mom is my rating site. Between them, my parents seem to have tried one of every kind of specialist. #HCLDR
David Shifrin @dshifrin
T1 what was interesting - and cool - about the healthcare review for my PCP is it was thru insurance co (United). #hcldr
Colin Hung @Colin_Hung
RT @KisteinM: @hcldr I usually consult with rating sites when looking for care or service. Typically I use discretion (reading thoroughly t…
KNB Communications @KNBComm
T1 @onlyboth interestingly gives objective ratings to hospitals and nursing homes -- by aggregating data from the federal government and comparing it. #HCLDR #HITMC Is this objective method of rating better than patients leaving anecdotes?
Dan Dunlop @dandunlop
@upwardmobility @caredash Welcome Ted! #hcldr
P. F. Anderson @pfanderson
@JoeBabaian @amazon Rating sites only extremely rarely influence my decisions. Only once in my memory have I consulted one for a health care clinical selection process, & that was when the clinician in question had almost no online presence, which makes me nervous. #hcldr #hitmc
KNB Communications @KNBComm
@ePatientDave I did not realize that! Wow! #HCLDR #HITMC
Kistein Monkhouse, MPA @KisteinM
@brad_lehman Welcome Brad! #hcldr
P. F. Anderson @pfanderson
RT @GetSocialHealth: My Mom is my rating site. Between them, my parents seem to have tried one of every kind of specialist. #HCLDR
P. F. Anderson @pfanderson
@GetSocialHealth Or they know someone else who has! #hcldr
P. F. Anderson @pfanderson
RT @ePatientDave: T1 I know - not only that, Amazon seems not to care! Did you notice you can no longer down-vote a bogus review - only up…
Colin Hung @Colin_Hung
RT @pfanderson: @JoeBabaian @amazon Rating sites only extremely rarely influence my decisions. Only once in my memory have I consulted one…
Susan Woolner, CPXP @susanwoolner
T1: I too look at rating sites way too much. I provide ratings on Amazon and other sites when I purchase a product that I like or use a service I find valuable. #hcldr
Gail Zahtz @GailZahtz
T1- I would also say that what I hear here and through other trusted social media tribes holds far far more weight for me in purchasing decisions than anonymous ratings or even reviews. #hcldr
KNB Communications @KNBComm
@pfanderson @JoeBabaian @amazon Just curious -- which rating site do you consider most reputable / accurate? #HCLDR #HITMC
Colin Hung @Colin_Hung
RT @GailZahtz: T1- I would also say that what I hear here and through other trusted social media tribes holds far far more weight for me in…
Colin Hung @Colin_Hung
RT @KNBComm: T1 @onlyboth interestingly gives objective ratings to hospitals and nursing homes -- by aggregating data from the federal gove…
Stacy Goebel @stacygoebel
People trust their peers ~90% of the time. They trust brands 46%. Peer voice is important to foster - esp in marketing. #hcldr
P. F. Anderson @pfanderson
@ZeevNeuwirth I had not paid any attention to @wirecutter https://t.co/noUyqNyiNw Thanks for the FYI. #hcldr #cooltoysu
Sally James @jamesian
@upwardmobility @caredash Welcome Ted. Thanks for being here. #hcldr
Gail Zahtz @GailZahtz
@dshifrin So I do think that payer recommendations count more, but off the top of my head I wasn't considering that a rating or review source. #hcldr
Sarah Greene @researchmatters
T1: I'd be derelict if I failed to mention the reports from the Washington Health Alliance. @WAHealthCheckup provides objective, unbiased indicators related to quality, patient exp, & costs, + ability to compare different HCPs. It's only WA, but a model for what's possible #hcldr
Dan Dunlop @dandunlop
@jamesagardner @Colin_Hung @MITmedical Hi James! See you soon. #hcldr #hitmc19
Lisa Marsh @lisaymarsh
@KNBComm @pfanderson @JoeBabaian @amazon I like yelp for restaurants and hotels anything where real people can post about their experiences #hcldr
Ziva Mann @MannZiva
@pfanderson @JoeBabaian @amazon It almost feels an unfair standard, but I also hold back when I can’t find them online. #hcldr
P. F. Anderson @pfanderson
RT @stacygoebel: People trust their peers ~90% of the time. They trust brands 46%. Peer voice is important to foster - esp in marketing. #h
P. F. Anderson @pfanderson
RT @GailZahtz: T1- I would also say that what I hear here and through other trusted social media tribes holds far far more weight for me in…
Ted Chan @upwardmobility
T1: Yelp is pretty useful for food. 4.5 stars is world class, 2.5 is 🤮 #hcldr ignore new restaurants and look for programmatic fraud.
Susan Woolner, CPXP @susanwoolner
One of the things that bothers me about the existing HC rating sites is that the information is often outdated and the ratings seem to be mostly grudge postings or fake #hcldr
ShereeseM, MS/MBA @ShereesePubHlth
Hello all. I'm so late but I brought a friend, @MeghanaKarande #hcldr https://t.co/5i4lPvSZtm
HCLDR Moderator @hcldr
An amazing T1 discussion. Let’s get ready for T2 in just 1 minute #hcldr
Sally James @jamesian
T1 - May be nerdy, but for my relatives, I look #researchers up on PubMed, and check if they've published on the area in which person wants to seek advice. #hcldr https://t.co/wk0txKHmKT
VersaSuite @VersaSuiteEHR
RT @IrmaRaste: It’s official! The most valuable #HealthIT conversations are happening on #SocialMedia ✅ Thanks for running the #Twitter po…
KNB Communications @KNBComm
@researchmatters @WAHealthCheckup Yes! I think a mix of both objective and subjective can be helpful. #HCLDR #HITMC
Zayna Khayat, PhD @ZaynaKhayat
T1. I have gone 2 ratings site 2 post experience w/ primary care doc that I 'fired'...others' comments were consistent with my experience. similarly, when i was assigned specialist for recent issue,I looked him up & went in prepared; my experience matched others' comments #hcldr
Colin Hung @Colin_Hung
@anetto @hcldr T1 it is amazing how these small things are actually signs of big things #hcldr
Zeev Neuwirth @ZeevNeuwirth
@researchmatters @WAHealthCheckup Who sponsors or pays for @WAHealthCheckup? #hcldr
Dave deBronkart @ePatientDave
RT @lisaymarsh: @KNBComm @pfanderson @JoeBabaian @amazon I like yelp for restaurants and hotels anything where real people can post about t…
P. F. Anderson @pfanderson
@susanwoolner Oh, Amazon ratings? Yeah, I wasn't even mentally including Amazon as a rating site. LOL! I do read ratings there, carefully, looking for signs of bias or actual engagement with the product. Some balanced ones are extremely helpful! #hcldr
Colin Hung @Colin_Hung
RT @jamesian: T1 - May be nerdy, but for my relatives, I look #researchers up on PubMed, and check if they've published on the area in whic…
Amanda @LAlupusLady
@ShereesePubHlth @MeghanaKarande Sharing is caring. #hcldr style!
Nathan Grunewald MD @NathanGrunewald
@jamesian #hardcore goodness. #hcldr
Annette McKinnon @anetto
T1 I knew a doctor whose secretary was annoying and tactless. A trend in the ratings. Then suddenly many favourable ratings pulled up her score - same secretary and the waiting room sport is eye-rolling. The fine hand of a friend? #hcldr https://t.co/ON43SlP1le
HCLDR Moderator @hcldr
T2 Is there a right way to leave a negative review? Do you owe the organization/company any form of constructive feedback? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/bkwLcqujek
Meghana C Karande, MD @MeghanaKarande
@hcldr A1: Full transparency, I have not. #hcldr
Susan Woolner, CPXP @susanwoolner
Hi Shereese and welcome @MeghanaKarande #hcldr
P. F. Anderson @pfanderson
RT @anetto: @hcldr In looking for a new Dr for my husband, the top recommendation was said to be very seldom in his office by many, and mor…
Brian Mack @BFMack
T1: In terms of finding providers, I am so much more influenced by personal connections/recommendations than any rating site. Although I DO check physician ratings when doing biz dev research for @GLHC_HIE #HCLDR
Dave deBronkart @ePatientDave
@lisaymarsh @KNBComm @pfanderson @JoeBabaian @amazon The question is, how can you tell what's a real review vs the fake Amazon ones? #hcldr
P. F. Anderson @pfanderson
RT @Colin_Hung: @anetto @hcldr T1 it is amazing how these small things are actually signs of big things #hcldr
Sally James @jamesian
If you need the most up-to-date care, informed with research, you typically want someone who is an author on publications related to that area. #hcldr
ShereeseM, MS/MBA @ShereesePubHlth
Hi @NathanGrunewald. Are you at hitmc this year? #HCLDR
Lisa Marsh @lisaymarsh
Glassdoor people pay attention so I think employers should respond to bad ratings 🤷🏻‍♀️ #hcldr
Naomi @naomi_re_health
Hi! I’m Naomi and I’m late because I was petting a dog. #hcldr
Jared Johnson, aka Master J @jaredpiano
@KNBComm @pfanderson @JoeBabaian @amazon Yelp has received a lot of flack for their lack of transparency about which reviews they display and which ones they hide. #hcldr
Stacy Goebel @stacygoebel
I used to trust Consumer Reports... last time I consulted them, I couldn't get the products reviewed on Amazon + info was out of date. Things change pretty fast; reviews need to keep pace. #hcldr
Colin Hung @Colin_Hung
@jamesian T1 Wow. That's doing your homework! But something worth doing when it comes to your health #hcldr
Lisa Gualtieri @lisagualtieri
T1: Has anyone read Bill Tancer: Everyone's a Critic: Winning Customers in a Review-Driven World https://t.co/HOH1KteQd2 #HCLDR #HITMC
Gail Zahtz @GailZahtz
T1- Can I just say that it feels a little uncomfortable comparing online shopping for a power cord to a long term relationship with a health provider of trust. @pfanderson @Colin_Hung @LAlupusLady @MannZiva #hcldr
James A. Gardner @jamesagardner
T1 ... All the time: Yelp, Amazon, Consumer Reports, Google, HealthGrades. We all treasure the opinions of others — especially for services like healthcare where it's so hard to definitively assess quality. #HITMC
Ted Chan @upwardmobility
T1: Something like 80% Google their doc. Most end up looking at every review on every site. #hcldr
ShereeseM, MS/MBA @ShereesePubHlth
@susanwoolner @MeghanaKarande Hi Susan #HCLDR
David Shifrin @dshifrin
@GailZahtz If memory serves they were patient reviews, not payer recommendations. I liked that I could find an in-network doc and get a sense of quality simultaneously and quickly. #hcldr
Zayna Khayat, PhD @ZaynaKhayat
RT @anetto: T1 I knew a doctor whose secretary was annoying and tactless. A trend in the ratings. Then suddenly many favourable ratings pul…
Sally James @jamesian
@NathanGrunewald Once found a #cardiologist for a female relative with heart issues related to #chemotherapy. #hcldr
Sarah Greene @researchmatters
@ePatientDave @JoeBabaian ugh. news to me. Many ratings can be gamed, I suppose, and @amazon is good at attracting scrutiny. Still, ugh. I provide reviews as much as bandwidth allows, so y'all can still trust me! #hcldr
Joe Babaian @JoeBabaian
T2: We should always try to leave SPECIFIC feedback when we have a criticism. Keep emotion out & share details & suggestions for improvement! We don't OWE any organization constructive feedback, but it's a nice thing to do when we hope to be part of the solution! #hcldr #hitmc
Naomi @naomi_re_health
T1 #hcldr I do constantly. But I only really trust it if it’s a) someone I know or b) a LOT of ratings.
Joe Babaian @JoeBabaian
RT @jaredpiano: @KNBComm @pfanderson @JoeBabaian @amazon Yelp has received a lot of flack for their lack of transparency about which review…
Susan Woolner, CPXP @susanwoolner
RT @jamesian: T1 - May be nerdy, but for my relatives, I look #researchers up on PubMed, and check if they've published on the area in whic…
Colin Hung @Colin_Hung
RT @researchmatters: @ePatientDave @JoeBabaian ugh. news to me. Many ratings can be gamed, I suppose, and @amazon is good at attracting sc…
David Shifrin @dshifrin
@GailZahtz I’d agree that payer-generated ratings are related but a little outside what we’re talking about #hcldr
Colin Hung @Colin_Hung
RT @JoeBabaian: T2: We should always try to leave SPECIFIC feedback when we have a criticism. Keep emotion out & share details & suggestion…
Nathan Grunewald MD @NathanGrunewald
@ShereesePubHlth Hey Shereese!! How are ya? I am not at #HITMC. #hcldr
Naomi @naomi_re_health
#hcldr Yuka, my distraction, says hello. https://t.co/Y4PV9NmnIq
P. F. Anderson @pfanderson
@ePatientDave @lisaymarsh @KNBComm @JoeBabaian @amazon I believe that I can, at least for books. If a review doesn't include a fair amount of detail and describe some specifics from the book as well as the reader's reactions and reasons for those, I tend to not think it's a real review. #hcldr
Colin Hung @Colin_Hung
RT @lisagualtieri: T1: Has anyone read Bill Tancer: Everyone's a Critic: Winning Customers in a Review-Driven World https://t.co/HOH1KteQd2…
Janae Sharp @CoherenceMed
@ShereesePubHlth @MeghanaKarande Hi! #HCLDR
P. F. Anderson @pfanderson
RT @jaredpiano: @KNBComm @pfanderson @JoeBabaian @amazon Yelp has received a lot of flack for their lack of transparency about which review…
Susan Woolner, CPXP @susanwoolner
Agree completely on this. How can you not be online these days? It's almost creepy or a red flag #hcldr
Ziva Mann @MannZiva
T2: only if you truly believe that someone is listening. Otherwise, it’s just spleen. #hcldr
Mariah Obiedzinski @MariahWrites
RT @hcldr: T2 Is there a right way to leave a negative review? Do you owe the organization/company any form of constructive feedback? #hcld
Joe Babaian @JoeBabaian
RT @ePatientDave: T1 I know - not only that, Amazon seems not to care! Did you notice you can no longer down-vote a bogus review - only up…
Brian Mack @BFMack
Hi Susan! #HCLDR
Susan Woolner, CPXP @susanwoolner
RT @researchmatters: T1: I'd be derelict if I failed to mention the reports from the Washington Health Alliance. @WAHealthCheckup provides…
David Shifrin @dshifrin
@GailZahtz @pfanderson @Colin_Hung @LAlupusLady @MannZiva Yes, but... I want that power cord to be well made, not short and burn my house down 😉 #hcldr
Zeev Neuwirth @ZeevNeuwirth
@lisagualtieri Thanks Lisa. I need to get this book. #hcldr
Debra Gottsleben @gottsled
I dislike yelp for medical reviews. I saw a review on Healthgrades for a dr that seemed very obviously not written by a patient. I'm a teacher and maybe have an inner sense for this. Called dr out in my review and that review was later taken down.
Dave deBronkart @ePatientDave
@GailZahtz @dshifrin I flat-out refuse to call insurance companies "payers" anymore, for 1 reasons. 1. It's an industry-centric/provider-centric view: "What kind of company is that? Oh, it's one that pays us." A system that's lost its soul. 2. In pt reality, too often they DON'T pay. #hcldr
Joe Babaian @JoeBabaian
RT @researchmatters: @ePatientDave @JoeBabaian ugh. news to me. Many ratings can be gamed, I suppose, and @amazon is good at attracting sc…
Susan Woolner, CPXP @susanwoolner
RT @GailZahtz: @dshifrin So I do think that payer recommendations count more, but off the top of my head I wasn't considering that a rating…
Colin Hung @Colin_Hung
RT @hcldr: T2 Is there a right way to leave a negative review? Do you owe the organization/company any form of constructive feedback? #hcld
Sarah Greene @researchmatters
It is a member-driven organization. The talented staff have developed a voluntary APCD (All-Payer Claims Database) and work closely with stakeholders and end-users to identify beneficial reports that rely largely on the APCD & other data sources. https://t.co/3WMEhRaR07 #hcldr
Joe Babaian @JoeBabaian
RT @dshifrin: T1 quick check to make sure a new PCP wasn’t universally loathed. Figured 4-5 ⭐️ was great, 3 I’d keep looking but consider,…
P. F. Anderson @pfanderson
@jaredpiano @KNBComm @JoeBabaian @amazon Yes, I avoid Yelp, myself. I cringe each time I feel forced to even read anything there because of a lack of better information. There was once that I couldn't find any web site for a grocery store & had to use Yelp to figure out how to contact them #hcldr
Gail Zahtz @GailZahtz
T2 Is if we have or should give negative reviews. Again, I feel the answer is different for consumer packaged goods versus healthcare. In the latter I think there are better ways to advocate for better standards of care. #hcldr
Susan Woolner, CPXP @susanwoolner
RT @stacygoebel: People trust their peers ~90% of the time. They trust brands 46%. Peer voice is important to foster - esp in marketing. #h
Janae Sharp @CoherenceMed
@MeghanaKarande @hcldr I have/ but I also worked for a company that helped rehab them/ and I think they are fun/funny. Most complaints are about billing turns out. #HCLDR
Colin Hung @Colin_Hung
RT @MannZiva: T2: only if you truly believe that someone is listening. Otherwise, it’s just spleen. #hcldr https://t.co/kf5b3Oop7e
Joe Babaian @JoeBabaian
RT @ePatientDave: @GailZahtz @dshifrin I flat-out refuse to call insurance companies "payers" anymore, for 1 reasons. 1. It's an industry…
Sally James @jamesian
@upwardmobility @caredash Cool. #hcldr
Amanda @LAlupusLady
A2 As patient/consumer if i am going to review your services I should NOT tell you what you are doing wrong without offering ideas and sharing how to do it better. #hcldr
P. F. Anderson @pfanderson
@lisaymarsh @KNBComm @JoeBabaian @amazon That is specifically what I do NOT like about Yelp! LOL! #hcldr
Joe Babaian @JoeBabaian
@ePatientDave @GailZahtz @dshifrin What he said! :) #hcldr
Reed Smith @reedsmith
This is a tough one. I think it is more about personal motivation. Are you looking to actually fix something or do you want to grandstand? #hcldr
David Shifrin @dshifrin
@JoeBabaian Drop the 🎤, Joe #hcldr
Virginia McIntyre @Mcintyre14V
@hcldr T2 Constructive feedback is how we improve on things and organizations. There is definitely a wrong way to leave a negative review. Can say things in a respectful manner #hcldr.
Mighty Casey Quinlan @MightyCasey
@Colin_Hung @jamesian That's #epatient advanced level. Many of us do that, or something similar. Net-net, specialist MDs are missing the memo if they think savvy peopjw/patients aren't doing serious research on them before 1st meeting. #hcldr
Janae Sharp @CoherenceMed
If you haven't seen the spoof Amazon ratings- you need to. #hcldr
Nathan Grunewald MD @NathanGrunewald
T2 I believe when providing public individualized feedback, the review should not be anonymous. We need to own what we say and do. If we can’t stand behind our statements, then those statements are unfair. https://t.co/06yjQUn0jD #hcldr https://t.co/aBELtYccuD
Naomi @naomi_re_health
#hcldr T2 I think it depends on what the negative experience was. Terrible, abusive person? Straight to the point is fine. Inefficiencies contributing to subpar experience? I think constructive is more appropriate.
Colin Hung @Colin_Hung
RT @MightyCasey: @Colin_Hung @jamesian That's #epatient advanced level. Many of us do that, or something similar. Net-net, specialist MDs a…
Annette McKinnon @anetto
@upwardmobility T1 I looked up my son's doctor; he had a caution on his license at the Regulatory College here. It's interesting to see which Drs get the 5 star rating/start at the top. Why not see the best person for you? #hcldr
Gail Zahtz @GailZahtz
@ePatientDave @dshifrin Noted. Fair. And I think I agree. I'll think about my language of referring to said companies as insurance companies rather than payers. Thanks for giving me food for thought. #hcldr
Susan Woolner, CPXP @susanwoolner
This would be a good twitter poll for #hcldr chat #HCLDR #HITMC
GIL BASHE @Gil_Bashe
RT @MightyCasey: @Colin_Hung @jamesian That's #epatient advanced level. Many of us do that, or something similar. Net-net, specialist MDs a…
Lisa Marsh @lisaymarsh
@pfanderson @KNBComm @JoeBabaian @amazon I need to know if there were bedbugs and when there are pics not going there haha! #HCLDR
Mariah Obiedzinski @MariahWrites
T2: Leave specifics or at least something tangible in a negative review instead of just complaining to potentially effect change. #hcldr
Lisa Gualtieri @lisagualtieri
@ZeevNeuwirth Yes, because people who write books become obsessed about their ratings and reviews. Especially any bad ones. It happened to Bill Tancer. I hope it doesn't happen to you! #HCLDR #HITMC
Joe Babaian @JoeBabaian
@dshifrin Appreciate that David! TY! #hcldr
Colin Hung @Colin_Hung
RT @naomi_re_health: #hcldr T2 I think it depends on what the negative experience was. Terrible, abusive person? Straight to the point is f…
KNB Communications @KNBComm
T2 Frame your review as just relating your experience. Keep as much emotion out of it as possible. Constructive, specific comments are always helpful! #HCLDR #HITMC
Gail Zahtz @GailZahtz
@dshifrin @pfanderson @Colin_Hung @LAlupusLady @MannZiva I didn't say your power cord isn't important- it is. So I'm all for checking consumer reports. I am only saying that to me healthcare is a different situation. #hcldr
Ziva Mann @MannZiva
RT @ePatientDave: @GailZahtz @dshifrin I flat-out refuse to call insurance companies "payers" anymore, for 1 reasons. 1. It's an industry…
Colin Hung @Colin_Hung
RT @LAlupusLady: A2 As patient/consumer if i am going to review your services I should NOT tell you what you are doing wrong without offeri…
Sally James @jamesian
@MightyCasey @Colin_Hung Everyone - with help of medical librarian - can find out about researchers! @nlm_news Our National Library of Medicine holds magic keys to info #hcldr
Dave deBronkart @ePatientDave
Totally agree. We're suckers if we depend on anonymous reviews. (READ them? OK. DEPEND on them, above others? Not so much. IMO.) #hcldr
Joe Babaian @JoeBabaian
RT @jamesian: @MightyCasey @Colin_Hung Everyone - with help of medical librarian - can find out about researchers! @nlm_news Our National L…
ShereeseM, MS/MBA @ShereesePubHlth
T2 Your feedback should be substantive, pointed, and have a trackback. That is to say, can the org identify the problem from what you submitted? #hcldr https://t.co/s3FNHEvQ1L
Rasu Shrestha MD MBA @RasuShrestha
T1: Checking reviews online is STEP 1 for almost anything these days. Question is: how credible are the reviews? Where do you go for the best guidance? How do you then use the data with other insights to make your decisions? #HCLDR #HITMC #S4PM @ePatientDave
KNB Communications @KNBComm
T2 Certainly be very truthful -- doctors can and have sued people for defamation. https://t.co/tA70yF96h2 #HCLDR #HITMC
Susan Woolner, CPXP @susanwoolner
Amazon is playing the click game by up voting. Nobody's got time for that #HCLDR #HITMC
Lisa Marsh @lisaymarsh
T2: I’m pretty fair but if I am really not happy I don’t hold back I mean I may contact the BBB, state attorney general’s office for horrible business practices I’m pretty passionate about bad customer service haha #hcldr
Joe Babaian @JoeBabaian
RT @MariahWrites: T2: Leave specifics or at least something tangible in a negative review instead of just complaining to potentially effect…
HCLDR Moderator @hcldr
Repeating T2 Is there a right way to leave a negative review? Do you owe the organization/company any form of constructive feedback? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/tcuH2DpSdr
Colin Hung @Colin_Hung
RT @ePatientDave: @GailZahtz @dshifrin I flat-out refuse to call insurance companies "payers" anymore, for 1 reasons. 1. It's an industry…
Nathan Grunewald MD @NathanGrunewald
RT @ePatientDave: Totally agree. We're suckers if we depend on anonymous reviews. (READ them? OK. DEPEND on them, above others? Not so much…
Dalton Ruer @QlikDork
@hcldr T2 - I try to be respectful in any review site, but I feel that my review is for the other potential consumers out there. If the product is bad but the service was good I am sure to call that out. Or vice versa. #hitmc #hcldr
Janet M. Kennedy @GetSocialHealth
T2: I always try to leave a balance, fair negative review because I want them to take my concerns seriously. If I rant, I feel I'll get dismissed. #HCLDR
Colin Hung @Colin_Hung
RT @GailZahtz: @ePatientDave @dshifrin Noted. Fair. And I think I agree. I'll think about my language of referring to said companies as ins…
Brian Mack @BFMack
@JoeBabaian Couldn't agree more Joe! IMHO, far too many people use rating sites to vent/spew rath without any specific feedback involved! #HCLDR
Alzheimer's Los Angeles @AlzheimersLA
RT @RasuShrestha: T1: Checking reviews online is STEP 1 for almost anything these days. Question is: how credible are the reviews? Where…
Colin Hung @Colin_Hung
RT @hcldr: Repeating T2 Is there a right way to leave a negative review? Do you owe the organization/company any form of constructive feedb…
Joe Babaian @JoeBabaian
RT @anetto: @upwardmobility T1 I looked up my son's doctor; he had a caution on his license at the Regulatory College here. It's interestin…
Alzheimer's Los Angeles @AlzheimersLA
RT @ShereesePubHlth: T2 Your feedback should be substantive, pointed, and have a trackback. That is to say, can the org identify the proble…
Joe Babaian @JoeBabaian
RT @NathanGrunewald: T2 I believe when providing public individualized feedback, the review should not be anonymous. We need to own what we…
Ted Chan @upwardmobility
@anetto Review sites I think are supplementary data points in a holistic search. Always caution folks not to read too much just into the reviews. Huge variation by case load and specialty. #hcldr
Dave deBronkart @ePatientDave
@lisagualtieri @ZeevNeuwirth I was amused that Deepak Chopra reports that when he wrote a blockbuster book about giving up one's attachments, he found it hard to stop checking the sales figures every hour :0-) #humans #hcldr
Amanda @LAlupusLady
RT @Mcintyre14V: @hcldr T2 Constructive feedback is how we improve on things and organizations. There is definitely a wrong way to leave a…
Zeev Neuwirth @ZeevNeuwirth
@lisagualtieri @hcldr #hcldr if you write something new and different, you're bound to get negative reviews. A significant percentage of people are not interested in significant change!
Kistein Monkhouse, MPA @KisteinM
@hcldr T2: The right way to leave negative reviews is to provide insights as to why the service/experience was disappointment followed by suggestion ☺️I typically provide constructive feedback if the company/service was deplorable based on quality of service promised. #hcldr #HITMC19
Joe Babaian @JoeBabaian
@MightyCasey @Colin_Hung @jamesian Hi Casey, Thanks for joining us tonight, as always! :) #hcldr
David Shifrin @dshifrin
@ePatientDave @GailZahtz Ok. My insurance company was not providing the ratings of which we speak. #hcldr 😀
Ted Chan @upwardmobility
@anetto Sanctions are definitely indicators though. That’s why we’ve tried to gather them. #hcldr
Joe Babaian @JoeBabaian
RT @BFMack: @JoeBabaian Couldn't agree more Joe! IMHO, far too many people use rating sites to vent/spew rath without any specific feedback…
Susan Woolner, CPXP @susanwoolner
<Waves> Hi Janet - I agree that family and friends are reliable sources. I know I am for my family. Ear to the ground! #HCLDR #HITMC
Carson Dye @DyeCarson
RT @EditorJeni: If women are better leaders than men, why aren't there more women leaders? Because the dominant currency in leadership sele…
Mike Mackert @mackert
A2: Any organization (or individual) is unlikely to change without constructive feedback. It's a gift, delivered thoughtfully and well. #hcldr https://t.co/gXMx6UbfrH
Dave deBronkart @ePatientDave
@GailZahtz @dshifrin Ooo, squeeeee, one of those rare specimens, a THINKER!! On the twitterz no less! Yay for #hcldr people.
Gail Zahtz @GailZahtz
@ePatientDave @dshifrin I hear you. Please don't yell at me. I thought about what you said the first time and I said I thought it was a fair point for me to consider. I'm also a patient Dave, survived late stage cancer, refused hospice. We're on the same side. #hcldr
Susan Woolner, CPXP @susanwoolner
RT @KisteinM: @hcldr T2: The right way to leave negative reviews is to provide insights as to why the service/experience was disappointment…
James A. Gardner @jamesagardner
@reedsmith Sometimes one, sometimes the other ... just sayin'! It really depends what you did, how angry you made me, whether I want/need an ongoing relationship, if I sense regret or contrition, etc. #HCLDR
KNB Communications @KNBComm
T2 Attaching pictures (esp as proof of points made in the review) will go a long way toward lending credibility. #HCLDR #HITMC
Janet M. Kennedy @GetSocialHealth
@susanwoolner Hi, Susan! How are you? Great to "see" you tonight! #HCLDR
Tami Dew Rich @bostonheartmom
@KisteinM @Colin_Hung @healthblawg Hi Kistein! Sorry, not attending #HITMC Only came in for #hcldr tonight - but from 1 Pt storyteller to another: if you haven’t met or connex w/ @lindakkenney You shd DEFINITELY do so! She’s 1 of my heroes - heard abt her work with @MITSS_Support just as I came out of cocoon ‘13
Janae Sharp @CoherenceMed
@hcldr Depends on if you get a response. I complained about @Delta on Twitter years ago and had great experiences/ now I share good times. A good response can build loyalty. All Communication is an effort to improve/ you value them enough to tell them what happened. #HCLDR https://t.co/EStRryOBaw
Joe Babaian @JoeBabaian
@BFMack Hate and negativity begets the same! So true! #hcldr
Gail Zahtz @GailZahtz
Thank you! So now we're talking sensibly :-) Really, if we aren't hear to broaden our minds and thoughts- why bother, right? I appreciate your input! #hcldr
Dave deBronkart @ePatientDave
@lisagualtieri @lisaymarsh @KNBComm @pfanderson @JoeBabaian @amazon One can not at all rely on grammatical errors. These days lots of actual thinkers have graduated college with poor English skills and don't know it because their teachers were told to stop criticizing. #hcldr
Susan Woolner, CPXP @susanwoolner
Billing is an enormous part of #ptexp in healthcare. #HCLDR #HITMC
Meghana C Karande, MD @MeghanaKarande
A2: Constructive, specific feedback is better received than generalized, blanket comments. #hcldr
Alzheimer's Los Angeles @AlzheimersLA
Its pretty easy to tell the difference between reviews that genuinely want to share information with other consumers, and those that are emotional catharsis for people. Not saying one is better than the other, but its important ask "why did this person write this review?" #hcldr
P. F. Anderson @pfanderson
RT @GailZahtz: T1- Can I just say that it feels a little uncomfortable comparing online shopping for a power cord to a long term relationsh…
Joe Babaian @JoeBabaian
@MightyCasey @Colin_Hung @jamesian Hey, even a drive by with Casey is "mighty" - you are loved! #hcldr
Amanda @LAlupusLady
RT @AlzheimersLA: Its pretty easy to tell the difference between reviews that genuinely want to share information with other consumers, and…
Colin Hung @Colin_Hung
This is what a live tweet looks like. Laptops, drinks, smiling faces and fun conversations in addition to tweeting. #hcldr #HITMC https://t.co/br2lTnuKye
Dave deBronkart @ePatientDave
@GailZahtz @dshifrin I'm totally not yelling at you! I meant it for real ... I'll go figure what I said wrong and delete it. Apologies. I get to excited in tweetchats. Sorry. #hcldr
Rasu Shrestha MD MBA @RasuShrestha
T2: "Feedback is the breakfast of champions." If you're so compelled to leave a negative review: do it! Most useful ones out there: ✔provide value, beyond the rant ✔give some details around what happened/ when ✔contain some constructive feedback #HCLDR #HITsm #HITMC #S4PM
Joe Babaian @JoeBabaian
RT @KisteinM: @hcldr T2: The right way to leave negative reviews is to provide insights as to why the service/experience was disappointment…
Ted Chan @upwardmobility
T2 @hcldr we tell our patient reviewers they can have a huge impact on the quality of care locally by leaving reviews with detailed and actionable feedback. #hcldr An amazing number of practices and doctors react proactively.
P. F. Anderson @pfanderson
@GailZahtz @Colin_Hung @LAlupusLady @MannZiva Agree. And even more problematic that online review sites in general. #hcldr
Mighty Casey Quinlan @MightyCasey
@jamesian @Colin_Hung @nlm_news Medical librarians are THE. BEST. MT @pfanderson #hcldr
Alzheimer's Los Angeles @AlzheimersLA
RT @CoherenceMed: @hcldr Depends on if you get a response. I complained about @Delta on Twitter years ago and had great experiences/ now I…
Janae Sharp @CoherenceMed
@hcldr I always try to resolve issues directly first. If you ever see me complain online/ it's because I couldn't resolve it myself and needed backup. #HCLDR
Colin Hung @Colin_Hung
RT @AlzheimersLA: Its pretty easy to tell the difference between reviews that genuinely want to share information with other consumers, and…
Janae Sharp @CoherenceMed
RT @susanwoolner: Billing is an enormous part of #ptexp in healthcare. #HCLDR #HITMC https://t.co/8A1x5Fho7y
Dave deBronkart @ePatientDave
@GailZahtz Apologies, I think what you saw as "to you" was to someone else. I'll delete in any case. #hcldr
Joe Babaian @JoeBabaian
@ZeevNeuwirth @lisagualtieri @hcldr Says the author?! Congrats on the book - much love and respect! #hcldr
Janae Sharp @CoherenceMed
@susanwoolner Yes! It's so frustrating. #hcldr
Lisa Gualtieri @lisagualtieri
@AlzheimersLA Some genuine reviews require context that one may not want to share publicly since personal health information #HCLDR #HITMC
Jared Johnson, aka Master J @jaredpiano
@susanwoolner Yep, easily 75% of chats at the hospital and a majority of Facebook/Twitter DM's were billing disputes. #hcldr
𝓝𝓪𝓽𝓻𝓲𝓬𝓮𝓡 🇨🇦❤️🆘 @NatriceR
RT @Colin_Hung: This is what a live tweet looks like. Laptops, drinks, smiling faces and fun conversations in addition to tweeting. #hcldr
Amanda @LAlupusLady
Hugs to all... #hcldr is a community.
Annette McKinnon @anetto
@upwardmobility There is variation, but I think many of us can read the super emotional negative reviews and take them with a few grains of salt. #hcldr https://t.co/4VanCHB7Jc
James A. Gardner @jamesagardner
Yay! Go @Colin_Hung #HITMC #HCLDR
Alzheimer's Los Angeles @AlzheimersLA
*How* companies respond to negative reviews is just as important as anything else. Are they responsive? Do they try to make amends? Negative feedback is part of the game, but how you handle it says a lot about your brand. #hcldr
Gail Zahtz @GailZahtz
@ePatientDave @dshifrin Thank you so much. I'm glad we can talk openly and respectfully here. I have mad respect for everything you've done, and I really do think that there's no point in my advocacy and hcsm if I'm not trying to always learn. #hcldr
Colin Hung @Colin_Hung
@MightyCasey @JoeBabaian @jamesian We love you Casey! Miss you. #hcldr
Kistein Monkhouse, MPA @KisteinM
@NathanGrunewald Ethical! #hcldr
Janae Sharp @CoherenceMed
@lisagualtieri I want to read this now! #hcldr
ShereeseM, MS/MBA @ShereesePubHlth
RT @Colin_Hung: This is what a live tweet looks like. Laptops, drinks, smiling faces and fun conversations in addition to tweeting. #hcldr
HCLDR Moderator @hcldr
Really interesting tweets on #hcldr right now. Let’s get ready for T3 in just 1 minute!
Sarah Greene @researchmatters
T2: A "right" way? 1) give context about the purchase 2) say whether you're a 1st time vs. frequent purchaser w/the company, 3) tell whether you relayed your dissatisfaction & how it was handled, & 4) calibrate anger. Many ways to be "negative," without rants & vitriol. #hcldr
Joe Babaian @JoeBabaian
RT @researchmatters: T2: A "right" way? 1) give context about the purchase 2) say whether you're a 1st time vs. frequent purchaser w/the c…
P. F. Anderson @pfanderson
@lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon Looking for trends across many reviews can be a useful strategy in sorting out the honest ones from the bias, but as we all know from recent politics, that can't be the only criteria used to distinguish them #hcldr
Alzheimer's Los Angeles @AlzheimersLA
Also for people who might not be native English speakers. Bad grammar doesn't make their review any less legitimate. #hcldr https://t.co/CzoPT9zLOJ
Ted Chan @upwardmobility
T2: Other than bedside manner, staff, and being late, the number one cause of negative reviews on @caredash is unaddressed or unacknoledged #pain. It is not always easy to ask patients to be rational. #hcldr
Colin Hung @Colin_Hung
RT @researchmatters: T2: A "right" way? 1) give context about the purchase 2) say whether you're a 1st time vs. frequent purchaser w/the c…
Gail Zahtz @GailZahtz
@JoeBabaian @ZeevNeuwirth @lisagualtieri @hcldr Wait- who just came out with a book? I don't want to miss supporting my tribes! #hcldr
Alzheimer's Los Angeles @AlzheimersLA
RT @researchmatters: T2: A "right" way? 1) give context about the purchase 2) say whether you're a 1st time vs. frequent purchaser w/the c…
Ziva Mann @MannZiva
Didn’t think #hcldr could get more fun....yep. It did. #hcldr
HCLDR Moderator @hcldr
T3 What are your feelings about healthcare organizations & companies offering incentives to write a review? #hcldr cc #HITMC #pinksocks #S4PM #HITsm https://t.co/lIeZfpiTdB
Susan Woolner, CPXP @susanwoolner
@GetSocialHealth Momentarily confused by the new icons in tweetdeck. Keeping my head above water right now #hcldr https://t.co/ObNcyHg150
Amanda @LAlupusLady
RT @researchmatters: T2: A "right" way? 1) give context about the purchase 2) say whether you're a 1st time vs. frequent purchaser w/the c…
P. F. Anderson @pfanderson
RT @ePatientDave: @lisagualtieri @lisaymarsh @KNBComm @pfanderson @JoeBabaian @amazon One can not at all rely on grammatical errors. These…
Rasu Shrestha MD MBA @RasuShrestha
@Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @andrewintech @techguy @LAlupusLady You guys score extra points for hydrating right! #hcldr
Kistein Monkhouse, MPA @KisteinM
@anthonynotleon @claudesilver @LGin412 @TeamGaryVee @tySchmitt5 @CoherenceMed @lawrencester @MarkMilliganDPT @garyvee @kimberlyanngeo @nickisnpdx @IanBongaardt 👋 Sending positive vibes your way Anthony! #hcldr
Ted Chan @upwardmobility
@anetto I think so. I think we can pretty clearly see readers scrolling to negative reviews and I like to think they can process them for what they are. #hcldr
P. F. Anderson @pfanderson
@ePatientDave @lisagualtieri @lisaymarsh @KNBComm @JoeBabaian @amazon Thank you. I was just about to say the same thing, My daughter and son both fall into this category, #hcldr
Colin Hung @Colin_Hung
@researchmatters T2 This question stems from a followup phone call I got after leaving a negative comment telling me I was "obligated" to give something constructive they could work on. Sure that'd be NICE, but certainly not a requirement of giving negative feedback IMHO #hcldr
Joe Babaian @JoeBabaian
T3: Incentives for reviews are a clear slippery slope. Take a look at the article I have attached. People are human after all & everyone likes a prize. Let's be careful how we "reward" #healthcare reviews. #hcldr #hitmc Read more > https://t.co/8aCudMWGzv
Colin Hung @Colin_Hung
@RasuShrestha @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @andrewintech @techguy @LAlupusLady Wish you were here Rasu...maybe July! #hcldr
Brian Mack @BFMack
RT @Colin_Hung: This is what a live tweet looks like. Laptops, drinks, smiling faces and fun conversations in addition to tweeting. #hcldr
Alzheimer's Los Angeles @AlzheimersLA
Many people turn to public reviews because they didn't feel heard when they shared their concerns initially. By they time they get to posting online, their frustration has built up. #hcldr
Colin Hung @Colin_Hung
RT @JoeBabaian: T3: Incentives for reviews are a clear slippery slope. Take a look at the article I have attached. People are human after a…
Alzheimer's Los Angeles @AlzheimersLA
RT @lisagualtieri: @AlzheimersLA Some genuine reviews require context that one may not want to share publicly since personal health informa…
Janae Sharp @CoherenceMed
@jamesagardner @Colin_Hung Love it! Hi friends! We are live tweeting here too. #HCLDR https://t.co/P8QgxbI5zi
P. F. Anderson @pfanderson
@ePatientDave @lisagualtieri @lisaymarsh @KNBComm @JoeBabaian @amazon I also keep in mind that having dyslexia does not mean there is anything else wrong with someone's mind. #hcldr
Ziva Mann @MannZiva
@pfanderson @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon Good point. That’s why I cross reference with folk in my network. When I can, that is. #hcldr
Amanda @LAlupusLady
A3 Transparency... this patient was given a $50 Amazon Gift Card for their time and opinion. Authenticity reigns. #hcldr
Brian Mack @BFMack
RT @JoeBabaian: T3: Incentives for reviews are a clear slippery slope. Take a look at the article I have attached. People are human after a…
Colin Hung @Colin_Hung
@JoeBabaian Great share. Thanks for sending that. #hcldr
Susan Woolner, CPXP @susanwoolner
This is a very large service recovery issue. It impacts survey's too. This has increased because of the number of surprise bills too. #hcldr
KNB Communications @KNBComm
T3 So long as people are instructed to give honest feedback, and (per FTC guidelines) disclose the incentive, I have no issues with it. In an age of influencer marketing -- this practice is the norm. #HCLDR #HITMC
Joe Babaian @JoeBabaian
@GailZahtz @ZeevNeuwirth @lisagualtieri @hcldr Book by @ZeevNeuwirth !! #hcldr See: https://t.co/8Halo9tgv1
HCLDR Moderator @hcldr
RT @JoeBabaian: @GailZahtz @ZeevNeuwirth @lisagualtieri @hcldr Book by @ZeevNeuwirth !! #hcldr See: https://t.co/8Halo9tgv1
Colin Hung @Colin_Hung
RT @hcldr: T3 What are your feelings about healthcare organizations & companies offering incentives to write a review? #hcldr cc #HITMC #pi
Lisa Marsh @lisaymarsh
T3: that’s worriesome to me why would they need to incentivize you but when Medicare tied reimbursements to patient satisfaction this is what we get 🤷🏻‍♀️#hcldr
Alzheimer's Los Angeles @AlzheimersLA
RT @LAlupusLady: A3 Transparency... this patient was given a $50 Amazon Gift Card for their time and opinion. Authenticity reigns. #hcldr
Amanda @LAlupusLady
@Colin_Hung @RasuShrestha @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @andrewintech @techguy July in Boston... akin to "next year in Jersusalem" for the matzah-eaters of #hcldr
Colin Hung @Colin_Hung
RT @KNBComm: T3 So long as people are instructed to give honest feedback, and (per FTC guidelines) disclose the incentive, I have no issues…
Rasu Shrestha MD MBA @RasuShrestha
@CoherenceMed @jamesagardner @Colin_Hung @NaveenBabyBob That's a tweetie pie right there! #hcldr
Ted Chan @upwardmobility
T3: Review gating, or offering any type of incentive to leave a positive review, is explicitly against @caredash terms of service. #hcldr
Janae Sharp @CoherenceMed
I feel good about prizes. @Starbucks gift cards are great. #hcldr
Nathan Grunewald MD @NathanGrunewald
T3 As a reader, I would prefer to know if the person leaving the review is a compensated endorser so I can immediately tune out. #hcldr
Rasu Shrestha MD MBA @RasuShrestha
RT @JoeBabaian: T3: Incentives for reviews are a clear slippery slope. Take a look at the article I have attached. People are human after a…
Dalton Ruer @QlikDork
@RasuShrestha Often times the complaint is about front desk staff or billing as @CoherenceMed pointed out. Like any good business the physicians should want that feedback so that they can coach. #hitmc #hcldr
Joe Babaian @JoeBabaian
@Colin_Hung Course! Scary and interesting stuff! #hcldr
Gail Zahtz @GailZahtz
T3- Oh, another controversial topic tonight- incentives. I hope I don't ruffle more feathers, and I know people are doing hard work on this, but I haven't found a hc incentive program that excites me #hcldr
David Shifrin @dshifrin
@upwardmobility @hcldr T2 this is awesome and so important. Tons of data showing that having reviews - esp. as close to real-time as possible - helps improve care. You’re essentially gamifying it for the clinicians. #hcldr
Kistein Monkhouse, MPA @KisteinM
@hcldr T3: feelings are neutral as Incentives for service has both pros and cons. Who gets incentivized? How does the incentive influence review provided? #hcldr #HITMC19
Colin Hung @Colin_Hung
RT @GailZahtz: T3- Oh, another controversial topic tonight- incentives. I hope I don't ruffle more feathers, and I know people are doing ha…
Janae Sharp @CoherenceMed
RT @AlzheimersLA: Many people turn to public reviews because they didn't feel heard when they shared their concerns initially. By they tim…
James A. Gardner @jamesagardner
I'm really uncomfortable with incentivized reviews and feedback. It seems at odds with transparency and candor. When inevitably revealed by @chrissyfarr and other smart journalists, it'll be unexplainable. And embarassing. #hcldr #HITMC
Rasu Shrestha MD MBA @RasuShrestha
RT @hcldr: T3 What are your feelings about healthcare organizations & companies offering incentives to write a review? #hcldr cc #HITMC #pi
Annette McKinnon @anetto
T1 Agree with @jamesian Turned down a cardiology referral because Dr never published Not at a teaching hospital Near retirement Life easier overall if I ensure my records easy to get. #hcldr
Mariah Obiedzinski @MariahWrites
T3: I like when they offer the way to do it [not top of mind for consumers] but paying/incenting for reviews just feels wrong to me, evenas a marketer. #hcldr
Zeev Neuwirth @ZeevNeuwirth
@Colin_Hung @researchmatters This is the problem with these sorts of incentives or disincentives. Any feedback system that companies can influence is rigged to pursue and incent positive reviews. There has to be a better way. #hcldr @hcldr
Gail Zahtz @GailZahtz
@JoeBabaian @ZeevNeuwirth @lisagualtieri @hcldr Oh, Zeev, I have to read it. I really should restart my podcast- it gave me a great platform (excuse) to talk to really interesting authors :-) #hcldr
Alzheimer's Los Angeles @AlzheimersLA
Social media influencers have to mention when posts are sponsored. A similar system should exist for healthcare. #hcldr https://t.co/Bz2yB11aAK
Jared Johnson, aka Master J @jaredpiano
T3: According to Yelp, offering an incentive subconsciously biases the reviewer to leave a more positive review. #hcldr
Joe Babaian @JoeBabaian
@RasuShrestha Hi Rasu! So happy to see you pop in tonight! :) :) #hcldr
Amanda @LAlupusLady
RT @GailZahtz: T3- Oh, another controversial topic tonight- incentives. I hope I don't ruffle more feathers, and I know people are doing ha…
Brian Mack @BFMack
RT @JoeBabaian: T1: Who hasn't consulted a rating site? :) Up until recently, the ratings played a large role in my decisions - retail & he…
KNB Communications @KNBComm
@lisaymarsh I think there is a greater propensity for people who had a negative experience to go leave a review. If you had a fine or even good experience, you might be less apt to go give a review without some prodding. #HCLDR #HITMC
Alzheimer's Los Angeles @AlzheimersLA
RT @jamesagardner: I'm really uncomfortable with incentivized reviews and feedback. It seems at odds with transparency and candor. When ine…
Sally James @jamesian
RT @anetto: T1 Agree with @jamesian Turned down a cardiology referral because Dr never published Not at a teaching hospital Near retireme…
Janae Sharp @CoherenceMed
@AlzheimersLA Yes! It can turn into a great experience. #hcldr
Annette McKinnon @anetto
RT @jamesagardner: I'm really uncomfortable with incentivized reviews and feedback. It seems at odds with transparency and candor. When ine…
Susan Woolner, CPXP @susanwoolner
I just received a bill from a health system in Michigan that I haven't been to in six years. They sent me a bill from five years ago which I disputed and then they sent me to collections. I've never used this physician or this service. There are no records - bizarre! #hcldr
Ziva Mann @MannZiva
T3: I find this deeply uncomfortable. Orgs that offer a reward for posting send a message that isn’t ‘we value your feedback’ - it’s more ‘we want to buy your five stars.’ #hcldr
Lisa Gualtieri @lisagualtieri
T3: If all companies had the same standards as IRBs, requests would not be coercive. I get emails all the time: if you review x, get a y% discount on your next purchase #HCLDR #HITMC
Alzheimer's Los Angeles @AlzheimersLA
RT @CoherenceMed: @AlzheimersLA Yes! It can turn into a great experience. #hcldr
David Shifrin @dshifrin
@Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady Talking and tweeting at the same time!? I literally cannot imaging trying to do that. Y’all got it. #hcldr
P. F. Anderson @pfanderson
@lisaymarsh @KNBComm @JoeBabaian @amazon For that, I'm more inclined to use Bed Bug Registry—Check Apartments and Hotels Across North America https://t.co/TEduSVe4xO OR Bed Bug Reports - Check Hotels and Apartments Before You Stay https://t.co/KmW5siEpmk over a review site. #hcldr
Ted Chan @upwardmobility
@dshifrin @hcldr ha ha I wish more clinicians felt that way! #hcldr
Rasu Shrestha MD MBA @RasuShrestha
T3: The real incentive should be the gift of GREAT service. I'd rather have that than a gift card. #HCLDR #HITsm #HITMC #S4PM
Colin Hung @Colin_Hung
@ZeevNeuwirth @researchmatters @hcldr T3 Well said. It's a slippery slope. it can be navigated but it takes a lot of care and feeding #hcldr
James A. Gardner @jamesagardner
@CoherenceMed @Colin_Hung @NaveenBabyBob Adorable! 😍 #hcldr #hitmc
Colin Hung @Colin_Hung
RT @KNBComm: @lisaymarsh I think there is a greater propensity for people who had a negative experience to go leave a review. If you had a…
Joe Babaian @JoeBabaian
RT @RasuShrestha: T3: The real incentive should be the gift of GREAT service. I'd rather have that than a gift card. #HCLDR #HITsm #HIT
Janet M. Kennedy @GetSocialHealth
@hcldr Show me the money!!! Seriously, though, I'd do it for a cup of coffee. #HCLDR
Ziva Mann @MannZiva
@hcldr T3: what reasons do orgs give for rewarding people for giving feedback? #hcldr
Colin Hung @Colin_Hung
RT @jaredpiano: T3: According to Yelp, offering an incentive subconsciously biases the reviewer to leave a more positive review. #hcldr
Susan Woolner, CPXP @susanwoolner
Hi Brian - great to see you here on the #hcldr chat!
Joe Babaian @JoeBabaian
RT @MannZiva: T3: I find this deeply uncomfortable. Orgs that offer a reward for posting send a message that isn’t ‘we value your feedback’…
KNB Communications @KNBComm
@jaredpiano I can believe that. #HCLDR #HITMC
Zeev Neuwirth @ZeevNeuwirth
@jamesagardner @chrissyfarr I agree with you James. We need a systemic approach that can not be influenced by individual orgs - that unbiased approach would be more believable #hcldr @hcldr
Zayna Khayat, PhD @ZaynaKhayat
RT @anetto: T1 Agree with @jamesian Turned down a cardiology referral because Dr never published Not at a teaching hospital Near retireme…
CareCognitics @CareCognitics
We do this in healthcare. Reward the behavior you want to continue. Reward great choices. Healthcare should reward patients more. #hcldr
Brad Lehman @brad_lehman
T3 - Incentives can cloud judgement IMO - However, with the pressure for high reviews and the rewards of high ratings, I believe the practice will continue for organizations to go this route #hcldr
Lisa Marsh @lisaymarsh
@KNBComm Agreed I think patient councils and involvement are more apt to cause change we added current patients in our melanoma clinic to our clinic meetings to get real time feedback in ways to improve #hcldr
Jared Johnson, aka Master J @jaredpiano
On the other hand, how else do you convince customers to take the time to do it? #hcldr
HCLDR Moderator @hcldr
Repeating T3 What are your feelings about healthcare organizations & companies offering incentives to write a review? #hcldr cc #HITMC #pinksocks #S4PM #HITsm https://t.co/ODopvF7p1X
P. F. Anderson @pfanderson
RT @jamesian: T1 - May be nerdy, but for my relatives, I look #researchers up on PubMed, and check if they've published on the area in whic…
Dave deBronkart @ePatientDave
Answers: 1. They're sure to be skewed, thus of sketchy value. 2. Nobody can stop it from happening. 3. I think all such reviews should be clearly marked, but impossible to enforce. 4. Hence, it still comes down to buyer beware. #hcldr
Joe Babaian @JoeBabaian
RT @lisagualtieri: T3: If all companies had the same standards as IRBs, requests would not be coercive. I get emails all the time: if you r…
Gail Zahtz @GailZahtz
T3- Even worse, I just saw the 2nd half of the question that this wasn't just about incentives but about incentives to write hc reviews (guessing positive?) Nope, don't support it. Unequivocally no #hcldr
KNB Communications @KNBComm
@lisaymarsh Great ideas. #HCLDR #HITMC
CareCognitics @CareCognitics
@hcldr Let's incentivize the behavior that helps patients. #hcldr
Meghana C Karande, MD @MeghanaKarande
You get what you pay for. Anything can be bought. Healthcare professionals have no defense for false negative reviews. #hcldr
Mariah Obiedzinski @MariahWrites
Well said. #hcldr
Colin Hung @Colin_Hung
RT @GailZahtz: T3- Even worse, I just saw the 2nd half of the question that this wasn't just about incentives but about incentives to write…
AsianSocialNetwork @AsianSocialNet
It all sucks. You want a biased review, offer an incentive. You'll never get your money's worth. Please share the list of healthcare orgs that do this. I'll show you great reviews & horrible services.
Kistein Monkhouse, MPA @KisteinM
@CoherenceMed @Starbucks 😍Who’s giving out @Starbucks gift cards for reviews...I need details 📝 #hcldr #HITMC19
Dave deBronkart @ePatientDave
This gives "hold my beer" a whole new meaning - I'll be right back! #hcldr
P. F. Anderson @pfanderson
@jamesian This is one of the things I do, too. But sometimes the doc is new, or has not published a lot because they focus on clinical care. #hcldr
Gail Zahtz @GailZahtz
@lisagualtieri In healthcare???? #hcldr
Dalton Ruer @QlikDork
@hcldr T3 - I feel there is an unspoken bond that would make me feel like I need to leave a better review than if no reward were on the table. It would change my focus from others reading review to being in your debt for the payment I received. #HumanNature #hitmc #hcldr
ShereeseM, MS/MBA @ShereesePubHlth
No, we're not drinking mimosas. #notmeanttobeafactualstatement #hcldr
Joe Babaian @JoeBabaian
RT @ePatientDave: This gives "hold my beer" a whole new meaning - I'll be right back! #hcldr https://t.co/FRofuHNXWW
Colin Hung @Colin_Hung
RT @brad_lehman: T3 - Incentives can cloud judgement IMO - However, with the pressure for high reviews and the rewards of high ratings, I b…
Colin Hung @Colin_Hung
RT @ZeevNeuwirth: @jamesagardner @chrissyfarr I agree with you James. We need a systemic approach that can not be influenced by individual…
Ziva Mann @MannZiva
@jaredpiano Shades of Kahneman. Yes. #hcldr
Zeev Neuwirth @ZeevNeuwirth
@hcldr #hcldr - inappropriate. I think it needs a 3rd party approach so there is not even perception of influence
P. F. Anderson @pfanderson
#medlibs
Ted Chan @upwardmobility
@caredash Welcome any feedback on our review policy from this esteemed group. #hcldr https://t.co/vtiIP7gRE1
P. F. Anderson @pfanderson
RT @MightyCasey: @jamesian @Colin_Hung @nlm_news Medical librarians are THE. BEST. MT @pfanderson #hcldr
Jared Johnson, aka Master J @jaredpiano
T3: Per @Yelp, "You may be hurting your Yelp rating by proactively asking your customers for reviews.” #hcldr https://t.co/oGxX9SnXGc
Joe Babaian @JoeBabaian
@QlikDork @hcldr Fact! #hcldr
Colin Hung @Colin_Hung
RT @lisagualtieri: T3: If all companies had the same standards as IRBs, requests would not be coercive. I get emails all the time: if you r…
CareCognitics @CareCognitics
Let's reward healthy behavior over reviews. #hcldr
Susan Woolner, CPXP @susanwoolner
I agree Brian but you are connected. I think it is very hard for people without any reliable friends or family. I think that is primarily why rating sites exist. #HCLDR
Lisa Marsh @lisaymarsh
@KNBComm Right we loved hearing the doctors took too long but we roomed you fast haha and the physician who was in charge of the clinic was at these meetings! #hcldr https://t.co/HHrJjRAWgR
Amanda @LAlupusLady
Note to self: when i am in Boston for https://t.co/VURfG0vZqc (positive thinking) remember to draft and save answers to be able to multitask during #hcldr #HITsm #pinksocks fun! https://t.co/SVvWhg3IVu
Alzheimer's Los Angeles @AlzheimersLA
Why do healthcare companies want feedback? If its for their own internal improvement processes, then that's one thing. But if its feedback in a public forum, then you have to wonder if incentives change the integrity of that feedback. #hcldr
Sally James @jamesian
@pfanderson Absolutely. Many caveats. #hcldr
Dave deBronkart @ePatientDave
RT @GailZahtz: T3- Oh, another controversial topic tonight- incentives. I hope I don't ruffle more feathers, and I know people are doing ha…
Zeev Neuwirth @ZeevNeuwirth
@QlikDork @hcldr Agree. It's human nature. #hcldr
KNB Communications @KNBComm
@MeghanaKarande It's certainly difficult to combat, but there have been more and more cases where doctors have sued patients for leaving false negative reviews. #HCLDR #HITMC ex. https://t.co/qJeb23PtRB
Gail Zahtz @GailZahtz
Am I the only one or does anyone feel just a bit like a need for a shower when talking about getting incentivized to write positive healthcare reviews? #hcldr
Alzheimer's Los Angeles @AlzheimersLA
RT @jamesian: T1 - May be nerdy, but for my relatives, I look #researchers up on PubMed, and check if they've published on the area in whic…
Alzheimer's Los Angeles @AlzheimersLA
RT @pfanderson: @jamesian This is one of the things I do, too. But sometimes the doc is new, or has not published a lot because they focus…
Lisa Gualtieri @lisagualtieri
@GailZahtz No, online purchases. You agree it can be coercive, @GailZahtz #HCLDR #HITMC
Kistein Monkhouse, MPA @KisteinM
@Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady Hi @ShereesePubHlth 😀 #hcldr
David Shifrin @dshifrin
T3 I’m not as opposed as some people (don’t know why I’m not tbh). At same time think other options are better. Asking for feedback at the point of care is one, getting a text message service is another #hcldr
Gail Zahtz @GailZahtz
Yes- what @CareCognitics said! #hcldr
CareCognitics @CareCognitics
Asking someone for their opinion is a positive interaction. They know you value them. It's a great opportunity for physicians and other providers. #hcldr
Janet M. Kennedy @GetSocialHealth
@CoherenceMed @Starbucks Finally! I felt like I was selling out for a cup of coffee! #HCLDR
Brian Mack @BFMack
@GailZahtz You are NOT alone Gail! #HCLDR
P. F. Anderson @pfanderson
@MannZiva @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon The rule of three. Three completely independent reviews. Three completely independent information sources or streams. Basic rule is diversity your information portfolio as much as any other portfolio. #hcldr
CareDash @caredash
RT @upwardmobility: T3: Review gating, or offering any type of incentive to leave a positive review, is explicitly against @caredash terms…
CareCognitics @CareCognitics
@GailZahtz Thank you 🙏🏻 #hcldr
Ziva Mann @MannZiva
@KNBComm @lisaymarsh Really bad and really good experiences make you more likely to give a review, according to @PressGaney #hcldr
Brian Mack @BFMack
RT @KNBComm: @MeghanaKarande It's certainly difficult to combat, but there have been more and more cases where doctors have sued patients f…
Colin Hung @Colin_Hung
RT @MannZiva: @KNBComm @lisaymarsh Really bad and really good experiences make you more likely to give a review, according to @PressGaney #…
Amanda @LAlupusLady
RT @pfanderson: @MannZiva @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon The rule of three. Three completely independent reviews. T…
Dave deBronkart @ePatientDave
@pfanderson @lisagualtieri @lisaymarsh @KNBComm @JoeBabaian @amazon Forever, dyslexia will to me mean the thing about wondering if there's a dog. Quite possibly the best weird short joke ever. #hcldr
Joe Babaian @JoeBabaian
@QlikDork @hcldr I'll take that! #hcldr
Gail Zahtz @GailZahtz
@lisagualtieri Yes, it's coercive. 100%. I can think of other words also, but none of them would be positive either. #hcldr #hitmc
P. F. Anderson @pfanderson
@MannZiva @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon DIVERSIFYm, not diversity. Durned autocorrect! Thinks it knows what I'm trying to say #hcldr
Ziva Mann @MannZiva
@dshifrin @Colin_Hung @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady But not chewing gum, bcus limits. #hcldr
Sally James @jamesian
@vickyrobinbaum @anetto Eek. Sometimes known experts are hard to see. #hcldr Good point. Weigh risk of waiting against benefit of seeing that person?
Janae Sharp @CoherenceMed
@GetSocialHealth @Starbucks I mean - I think it's a fair trade. For me... #hcldr https://t.co/SuGe62EfNB
James A. Gardner @jamesagardner
@GailZahtz It all starts innocently with $5 gift cards to encourage feedback ... but yes, it can spiral quickly into ethical quicksand. Why not $20? And why not reserve the cards for friendly patients? etc. Not a good look when you get caught ... #hcldr
Brian Mack @BFMack
@susanwoolner Good point Susan! #HCLDR
Amanda @LAlupusLady
RT @ePatientDave: @pfanderson @lisagualtieri @lisaymarsh @KNBComm @JoeBabaian @amazon Forever, dyslexia will to me mean the thing about won…
ShereeseM, MS/MBA @ShereesePubHlth
@KisteinM @Colin_Hung @MannZiva @BFMack @bostonheartmom @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady Hello Kistein. #HCLDR
Sarah Greene @researchmatters
Exactly--I once heard a metric from my previous org's marketing team that if you like something you tell two or three people, but if you hated it, you tell 10x as many people. #hcldr #sadreality
Joe Babaian @JoeBabaian
RT: @QlikDork: I think part of is that I would fear you won't give me the incentive or that it will become confrontational. As @JoeBabaian said "slippery slope" I'll add "super duper slippery slope." #hcldr #hitmc
Colin Hung @Colin_Hung
RT @KNBComm: @MeghanaKarande It's certainly difficult to combat, but there have been more and more cases where doctors have sued patients f…
Joe Babaian @JoeBabaian
RT @researchmatters: Exactly--I once heard a metric from my previous org's marketing team that if you like something you tell two or three…
P. F. Anderson @pfanderson
@jamesian Another thing I look at is if the doc and I have connections in common via LinkedIn, who they are, are they folk I feel safe asking questions of? #hcldr
Gail Zahtz @GailZahtz
Thank you @BFMack and @LAlupusLady for the supportive confirmation. And thank you @ePatientDave for the you know what RT. Love #hcldr
Susan Woolner, CPXP @susanwoolner
@ShereesePubHlth Yaaasss! I believe you! #hcldr https://t.co/fkAtblXxDY
Amanda @LAlupusLady
RT @jamesagardner: @GailZahtz It all starts innocently with $5 gift cards to encourage feedback ... but yes, it can spiral quickly into eth…
David Shifrin @dshifrin
T2 NPS is a really powerful system that is easy for users and also proves opps for more detailed responses. I’ll click 1-10 all day long w/o needing an incentive. Shouldn’t need gift cards if you make it simple. #hcldr
Zeev Neuwirth @ZeevNeuwirth
@MannZiva @KNBComm @lisaymarsh @PressGaney Ziva - you may be revealing a major flaw in #healthcare reviews. Again, it seems like we should be able to create a more sophisticated & systematic approach #hcldr
Don Lee @dflee30
@Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady I'm stuck in Buffalo tonight with a cup of tea and an RFP to work on, but I'll be joining you all in Boston on Thursday. Excited for my first #HITMC! Oh... and I'll be dropping a podcast with the one and only @Colin_Hung in the morning on @The_HCBiz! #HCLDR
Brian Mack @BFMack
RT @MannZiva: @KNBComm @lisaymarsh Really bad and really good experiences make you more likely to give a review, according to @PressGaney #…
Colin Hung @Colin_Hung
RT @susanwoolner: I agree Brian but you are connected. I think it is very hard for people without any reliable friends or family. I think t…
Janae Sharp @CoherenceMed
RT @CareCognitics: Asking someone for their opinion is a positive interaction. They know you value them. It's a great opportunity for physi…
Naomi @naomi_re_health
#hcldr T3 I’m conflicted. I don’t like the idea of t but it might help the fact that it tends to be either skewed highly positive or negative reviews otherwise.
Ziva Mann @MannZiva
@pfanderson @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon Great advice! #hcldr
HCLDR Moderator @hcldr
Almost time for our final question. Let’s get ready for T4 in just 1 minute! #hcldr
Dalton Ruer @QlikDork
@KNBComm I like that approach. If I read an unsolicited review I would give it far higher credibility than one that said "I was paid $100 to write this review but here are my honest thoughts ..." #hitmc #hcldr
Amanda @LAlupusLady
RT @dflee30: @Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady I…
Colin Hung @Colin_Hung
@dflee30 @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady @The_HCBiz Woohoo! Can't wait to see you Don. And it was so fun doing that podcast with you #hcldr
Janae Sharp @CoherenceMed
@GailZahtz @lisagualtieri Hey guys if those are yoga pants go ahead and forward them ;) #HCLDR
KNB Communications @KNBComm
@GailZahtz There's certainly a lot of considerations that must be made carefully, but gathering feedback from patients publicly could aid in transparency and accuracy, help other patients, and increase accountability. #HCLDR
HCLDR Moderator @hcldr
T4 What can/should marketers do about ratings and review sites. Leverage them? Ignore them? Encourage people to consider multiple sources? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/YqKvXmvugj
David Shifrin @dshifrin
Gotta drop out. Been fun everyone! #hcldr
ShereeseM, MS/MBA @ShereesePubHlth
@susanwoolner Okay they're really mojitos #HCLDR https://t.co/PAOHO4rm8U
Ted Chan @upwardmobility
T4: In March, @caredash had 1M patient searchers. We had 70,000 outbound calls. We prioritize listing by patient recommendations and completeness of bio. If you have strong patient satisfaction, you want to be active on review sites. #hcldr We're a small fish.
Lisa Gualtieri @lisagualtieri
Long day; good night all #HCLDR #HITMC
Helen @heltweet
@hcldr T3 Having been a book reviewer in another life, I know that incentives impose constraints on the reviewer. I was always honest, but I rarely wrote about negatives. #hcldr #hitmc #pinksocks Medical incentives are rather more enticing than a free copy of a book
Joe Babaian @JoeBabaian
@dshifrin Thanks David, it was great! #hcldr
Mariah Obiedzinski @MariahWrites
#hcldr
Colin Hung @Colin_Hung
@naomi_re_health T3 I'm with you Naomi. On one hand there aren't enough people who want to leave a comment. Sometimes incentives is the only way to get a moderating voice #hcldr
Joe Babaian @JoeBabaian
T4: Marketers should be working on clear, well-designed, INDEPENDENT, & transparent review sources and working to make these the norm. Don't participate with clearly gamed or self-serving systems that only provide you short-term gains. This is an ethical point. #hcldr #hitmc
Naomi @naomi_re_health
#hcldr T4 I think encourage multiple sources when it comes to patients. For their own processes, listen to what’s being said & see how you can improve.
P. F. Anderson @pfanderson
@jamesian Or, as someone sd (@MannZiva ?) personal networks. Once, hunting new dentist, another dentist said, "They're a brilliant knowledgeable clinician, but has an iron hand and can be a little rough. Like them, respect them, don't recommend them to patients" Talk abt CANDOR! #hcldr
Ziva Mann @MannZiva
@QlikDork @KNBComm Oh, I like that. Clothing brands sometimes note if someone got a bonus for their review. #Hcldr
Mariah Obiedzinski @MariahWrites
RT @heltweet: @hcldr T3 Having been a book reviewer in another life, I know that incentives impose constraints on the reviewer. I was alwa…
Colin Hung @Colin_Hung
RT @naomi_re_health: #hcldr T4 I think encourage multiple sources when it comes to patients. For their own processes, listen to what’s bein…
Colin Hung @Colin_Hung
RT @JoeBabaian: T4: Marketers should be working on clear, well-designed, INDEPENDENT, & transparent review sources and working to make thes…
Gail Zahtz @GailZahtz
@KNBComm I totally support patient (and provider) feedback and real engagement. I support transparency and authenticity. I don't think that rating healthcare like an Amazon commodity is any of those things. #hcldr
Jared Johnson, aka Master J @jaredpiano
T4: Do ANYTHING but ignore them. Leverage them and lean into it. Post your own reviews on your site, but don’t scrub them. Be transparent and show the good ones as well as the bad ones. #hcldr
Janet M. Kennedy @GetSocialHealth
@hcldr Are some systems hosting their own rating program rather than using 3rd parties? #HCLDR
Brian Mack @BFMack
@dflee30 @Colin_Hung @MannZiva @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady @The_HCBiz Looking forward to seeing you Don! #HITMC #HCLDR
Lisa Marsh @lisaymarsh
T4: respond! Thank people for their feedback good or bad. Listen and respond to the things that can be or have been changed because of reviews. People want to be heard and feel valued #hcldr
ShereeseM, MS/MBA @ShereesePubHlth
@dshifrin @Colin_Hung @MannZiva @BFMack @bostonheartmom @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady And pinkies up; we're also spilling #HCLDR https://t.co/yPgpHAYJ7r
Joe Babaian @JoeBabaian
T4: For the non-marketers with us here at #hcldr tonight, you can consider this question as: "What should organizations do about ratings & review sites? How can they encourage people to make wise, safe choices?" #hcldr #hitmc
Colin Hung @Colin_Hung
RT @heltweet: @hcldr T3 Having been a book reviewer in another life, I know that incentives impose constraints on the reviewer. I was alwa…
Kistein Monkhouse, MPA @KisteinM
@JoeBabaian T2: This truly is an ethical point! #HCLDR
P. F. Anderson @pfanderson
@ePatientDave @lisagualtieri @lisaymarsh @KNBComm @JoeBabaian @amazon I know so many folk with dyslexia that I have learned in reading reviews to assume misspellings are attributed to that, and look at the caliber of thought and reasoning #hcldr
CHGZ @chgz227
RT @KNBComm: @MeghanaKarande It's certainly difficult to combat, but there have been more and more cases where doctors have sued patients f…
Colin Hung @Colin_Hung
@dshifrin Good night David! #hcldr
Jared Johnson, aka Master J @jaredpiano
T4: I should say, scrub them for PHI, profanity, etc., but don’t scrub negative comments just because they’re negative. #hcldr
KNB Communications @KNBComm
T4 Amazon is really cracking down on the incentivized reviews, shutting down accounts it believes has received any free product or compensation for a review, even if they are long-standing customers. So don't try it on that site. #HCLDR https://t.co/ejBh48Rr64
Colin Hung @Colin_Hung
RT @KNBComm: T4 Amazon is really cracking down on the incentivized reviews, shutting down accounts it believes has received any free produc…
Kelly S @KellyOT
@hcldr Our college @CollegeofOTs does not allow any reviews. If they are posted to your own site you must take them down. Another site you must request for it to be removed. We aren’t allowed any kind of testimonials. #hcldr
Ted Chan @upwardmobility
T4: Replying is also huge. Many patients change their reviews after recieving a reply. And most of the effects of a negative review can be mitigated by a thoughtful reply. #hcldr
Sally James @jamesian
Wow. #cataracts need a patient network on social, because "changed life" is pretty WOW news. #hcldr
Joe Babaian @JoeBabaian
RT @KisteinM: @JoeBabaian T2: This truly is an ethical point! #HCLDR
Dave deBronkart @ePatientDave
Okay so it's "hold my Maker's" not hold my beer. #hcldr I'm there in (or with) spirit/s.
KNB Communications @KNBComm
@GailZahtz It is definitely a very fine line, have to agree there. #HCLDR
P. F. Anderson @pfanderson
RT @Colin_Hung: This is what a live tweet looks like. Laptops, drinks, smiling faces and fun conversations in addition to tweeting. #hcldr
Rasu Shrestha MD MBA @RasuShrestha
Learn from the best @uber and @lyft drivers out there. EARN your stars. Step 1: Deliver results Step 2: Go the extra mile #hcldr #hitmc #s4pm https://t.co/1UPoafKJ3i
Joe Babaian @JoeBabaian
@KisteinM I'd like to think so! #hcldr 💖
Colin Hung @Colin_Hung
@JoeBabaian T4 Nice translation Joe! #hcldr #HITMC
Brian Mack @BFMack
RT @ZeevNeuwirth: @MannZiva @KNBComm @lisaymarsh @PressGaney Ziva - you may be revealing a major flaw in #healthcare reviews. Again, it se…
Joe Babaian @JoeBabaian
RT @RasuShrestha: Learn from the best @uber and @lyft drivers out there. EARN your stars. Step 1: Deliver results Step 2: Go the extra m…
P. F. Anderson @pfanderson
@Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady I love this pic. :) Makes me happy to see it! #hcldr
Gail Zahtz @GailZahtz
T4. Since it seems I'm on a roll tonight of ruffling feathers anyway, I'll be further disruptive- what about something radical than using reviews to create other platforms for real engagement and discussion??? #hcldr
Colin Hung @Colin_Hung
RT @upwardmobility: T4: Replying is also huge. Many patients change their reviews after recieving a reply. And most of the effects of a n…
Colin Hung @Colin_Hung
RT @RasuShrestha: Learn from the best @uber and @lyft drivers out there. EARN your stars. Step 1: Deliver results Step 2: Go the extra m…
Susan Woolner, CPXP @susanwoolner
The NarrativeRX product that I have seen in the works at Cedar Sinai looks very interesting and seems to capture lots of voice data that would otherwise be lost. Did you see it at the PX conference? #hcldr
P. F. Anderson @pfanderson
RT @RasuShrestha: Learn from the best @uber and @lyft drivers out there. EARN your stars. Step 1: Deliver results Step 2: Go the extra m…
Naomi @naomi_re_health
Yuka says thanks for a great #hcldr as always! https://t.co/kvGfNvXVyK
Zeev Neuwirth @ZeevNeuwirth
@RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @ePatientDave @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Now that is wild! Never seen that before #hcldr
Joe Babaian @JoeBabaian
@Colin_Hung Thanks! #hcldr #HITMC
Rasu Shrestha MD MBA @RasuShrestha
RT @MariahWrites: Well said. #hcldr https://t.co/qC9diBRN7Y
Colin Hung @Colin_Hung
RT @susanwoolner: The NarrativeRX product that I have seen in the works at Cedar Sinai looks very interesting and seems to capture lots of…
Meghana C Karande, MD @MeghanaKarande
@KNBComm Truth needs to prevail period. Just pointing out that physicians are not allowed to respond to false negative reviews with specifics due to HIPAA. #hcldr
Gail Zahtz @GailZahtz
@KNBComm Yes, I think all of tonights topics we can run a risk of making a simple answer of a complex question. Definitely worth the discussions! #hcldr
Sally James @jamesian
@vickyrobinbaum @anetto Good to hear. #hcldr #cataracts
Amanda @LAlupusLady
A4 Leverage them with authenticity. Tell your patients that "sharing is caring" and for every review posted your office/org. will make a donation to a healthcare cause. Raise awareness and support with clarity. #hcldr
Janae Sharp @CoherenceMed
@ZeevNeuwirth @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @ePatientDave @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @LAlupusLady Nice! #hcldr
Joe Babaian @JoeBabaian
RT @LAlupusLady: A4 Leverage them with authenticity. Tell your patients that "sharing is caring" and for every review posted your office/o…
Ted Chan @upwardmobility
@MannZiva @KNBComm @lisaymarsh @PressGaney Our reviews from Google organic search are extremely binary. Average 3.3 out of 5, high standard deviation. #hcldr
Brian Mack @BFMack
RT @pfanderson: @Colin_Hung @MannZiva @BFMack @bostonheartmom @ShereesePubHlth @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLad
ShereeseM, MS/MBA @ShereesePubHlth
RT @MeghanaKarande: @KNBComm Truth needs to prevail period. Just pointing out that physicians are not allowed to respond to false negative…
P. F. Anderson @pfanderson
@RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @ePatientDave @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady That's astounding. The image. I've never seen anything like it. Is it yours? Where did you find it? #hcldr
Amanda @LAlupusLady
RT @RasuShrestha: Learn from the best @uber and @lyft drivers out there. EARN your stars. Step 1: Deliver results Step 2: Go the extra m…
Colin Hung @Colin_Hung
@GailZahtz T4 Like maybe a microblooging platform where we are limited to a certain number of characters that is open to anyone. Does something like that exist? #hcldr
Brian Mack @BFMack
RT @ShereesePubHlth: @dshifrin @Colin_Hung @MannZiva @BFMack @bostonheartmom @JoeBabaian @RasuShrestha @andrewintech @techguy @LAlupusLady
Sarah Greene @researchmatters
T4: Becoming/being a discerning consumer--whether of products or of news--is an essential capability for the 21st century, IMO. Transparency on the part of marketers can help us cultivate that discernment. Probably my pipe dream du jour, but I'm okay with that. #hcldr #HITMC
Colin Hung @Colin_Hung
RT @researchmatters: T4: Becoming/being a discerning consumer--whether of products or of news--is an essential capability for the 21st cen…
James A. Gardner @jamesagardner
@MannZiva @QlikDork @KNBComm Under U.S. law, the FTC requires compensated influencers to clearly signal their bias. I imagine these rules would apply if you were paying for reviews. It'd be horrible to be on the receiving end of their pilot court case! > https://t.co/xpLH7IxuGQ #hcldr
P. F. Anderson @pfanderson
RT @upwardmobility: T4: Replying is also huge. Many patients change their reviews after recieving a reply. And most of the effects of a n…
Joe Babaian @JoeBabaian
RT @researchmatters: T4: Becoming/being a discerning consumer--whether of products or of news--is an essential capability for the 21st cen…
Nirav J. Modi @NiravJModi
RT @JoeBabaian: A #hcldr surprise to keep you guessing! On June 4th, I'm glad to say we're going to have a very special guest host and my f…
Colin Hung @Colin_Hung
RT @MeghanaKarande: @KNBComm Truth needs to prevail period. Just pointing out that physicians are not allowed to respond to false negative…
Zeev Neuwirth @ZeevNeuwirth
#hcldr @hcldr signing off to put kids to bed. Look forward to meeting folks on Thursday #HITMC19.
Joe Babaian @JoeBabaian
RT @pfanderson: @MannZiva @lisaymarsh @ePatientDave @KNBComm @JoeBabaian @amazon The rule of three. Three completely independent reviews. T…
Colin Hung @Colin_Hung
RT @jamesagardner: @MannZiva @QlikDork @KNBComm Under U.S. law, the FTC requires compensated influencers to clearly signal their bias. I im…
Meghana C Karande, MD @MeghanaKarande
A4: Use common sense and judgement. Obtain multiple data points #hcldr
Joe Babaian @JoeBabaian
@ZeevNeuwirth @hcldr Appreciate you Zeev! Have a great night! #hcldr
Gail Zahtz @GailZahtz
@LAlupusLady I wish there was a save button not just a like button Amanda. I really like what you said here and would like to refer myself to it. I didn't like the straight incentive question, but this is another way of looking at it. #hcldr
Colin Hung @Colin_Hung
@ZeevNeuwirth @hcldr See you Thursday! Safe travels. Good night #hcldr
Ted Chan @upwardmobility
@GetSocialHealth @hcldr Many are, but patients don't seem to trust them (we can see them look in our traffic panel and then zig zag across all sites that show stars in their Google result. #hcldr
Janae Sharp @CoherenceMed
@jamesagardner @MannZiva @QlikDork @KNBComm So important! #hcldr
Sally James @jamesian
@researchmatters Love this ++++ We all need consumer and #healthliteracy and judging experts is part of that. #hcldr
P. F. Anderson @pfanderson
@upwardmobility It's also important to not freak out over a single review. I mean, yeah, it hurts. Yeah, you were trying to help. But you can NOT please everyone all the time. Everyone has days they are tired, in pain, under stress, out of sorts. #hcldr
Amanda @LAlupusLady
RT @GailZahtz: @LAlupusLady I wish there was a save button not just a like button Amanda. I really like what you said here and would like t…
Joe Babaian @JoeBabaian
RT @pfanderson: @upwardmobility It's also important to not freak out over a single review. I mean, yeah, it hurts. Yeah, you were trying to…
P. F. Anderson @pfanderson
@upwardmobility Allow yourself to be human, flawed, and occasionally mistaken without beating yourself up about it. #hcldr
HCLDR Moderator @hcldr
Repeating T4 What can/should marketers do about ratings and review sites. Leverage them? Ignore them? Encourage people to consider multiple sources? #hcldr cc #HITMC #HITsm #pinksocks #S4PM https://t.co/wFnJqnF7uP
Dave deBronkart @ePatientDave
@RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady You know, it's interesting - in my experience: 1. Uber/Lyft drivers who do this are NEVER gaming the system - they're real 2. Note that this won't give them 5 stars if the ride sucks Can hospitals or merchants do a mediocre job and "incentivize" 5-star ratings? Hm. #hcldr
P. F. Anderson @pfanderson
RT @jaredpiano: T4: I should say, scrub them for PHI, profanity, etc., but don’t scrub negative comments just because they’re negative. #hc
Colin Hung @Colin_Hung
RT @hcldr: Repeating T4 What can/should marketers do about ratings and review sites. Leverage them? Ignore them? Encourage people to consid…
Dalton Ruer @QlikDork
@RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @ePatientDave @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady That is going the extra mile and that is a 5 Star Rating. @uber I hereby take back all my previous 5 Star Ratings and your drivers better up their game to earn a 5 from me from now on. #hitmc #hcldr
P. F. Anderson @pfanderson
@jaredpiano I've had to do a bit of that on my blog. #hcldr
Gail Zahtz @GailZahtz
@Colin_Hung Okay, I am actually laughing out loud. Yes, this was my thought. We don't ignore it, we take the review, good or bad, onto another platform and create valuable conversations. Oh, sounds like #hcldr would be a place for that :-)
Michael Sinha MD, JD, MPH @DrSinhaEsq
Hi #hcldr! Catching my @lyft from a late meeting @harvardmed to join the #pinksocks #tweetup! Don't disband yet!
P. F. Anderson @pfanderson
RT @JoeBabaian: T4: Marketers should be working on clear, well-designed, INDEPENDENT, & transparent review sources and working to make thes…
Ted Chan @upwardmobility
@pfanderson HCPs FREAK out over single reviews. It's not an easy job working in customer support at a healthcare review site. #hcldr
Malissa Miot @malissa_miot
Agreed and be kind and THINK. Is it True? Is it Helpful? Is it Inspiring? Is it Necessary? Is it Kind?
P. F. Anderson @pfanderson
RT @lisaymarsh: T4: respond! Thank people for their feedback good or bad. Listen and respond to the things that can be or have been change…
Sarah Greene @researchmatters
@jamesian Thank you, Sally! #hcldr
Colin Hung @Colin_Hung
RT @pfanderson: @upwardmobility It's also important to not freak out over a single review. I mean, yeah, it hurts. Yeah, you were trying to…
Susan Woolner, CPXP @susanwoolner
And you can tell I have not been on a chat in a while because of typos. NarrativeDX not RX. The Beryl Institute has a very good recorded webinar on it. https://t.co/ZcTnQhEzHl Worthy of watching #hcldr
Dave deBronkart @ePatientDave
@RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Notice too that Uber/Lyft drivers really do depend on good ratings, or they die ... hospitals get away with fake public image all the time. #hcldr
Colin Hung @Colin_Hung
RT @ePatientDave: @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @Coh
KNB Communications @KNBComm
Signing off, all! Great chat and see you tomorrow! #HCLDR https://t.co/sAdoXxWqBd
Joe Babaian @JoeBabaian
RT @ePatientDave: @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @Coh
Nathan Grunewald MD @NathanGrunewald
Thanks @JoeBabaian and @Colin_Hung! My life is fuller thanks to you two and #hcldr tweeps! Have a great night!! #pinksocks 👊🌈😃🚀
P. F. Anderson @pfanderson
@lisaymarsh This is especially true of a negative review. A courteous thoughtful response to a negative review, explaining how their comment has helped to improve service — this can help to get that person back as a customer & convince them you are worth recommending next time. #hcldr
Colin Hung @Colin_Hung
@KNBComm Have a great nite! See you tomorrow. #hcldr
Ted Chan @upwardmobility
@pfanderson Review readers appreciate thoughtful, empathetic replies. #hcldr
Gail Zahtz @GailZahtz
@DrSinhaEsq @lyft @harvardmed Does your lyft driver have a cool goodie bag to share with you? If so, will you give him/her 5 stars. And further more, would you support his/her healthcare ratings? There, caught you up. #hcldr
P. F. Anderson @pfanderson
RT @jaredpiano: T4: Do ANYTHING but ignore them. Leverage them and lean into it. Post your own reviews on your site, but don’t scrub them.…
Kistein Monkhouse, MPA @KisteinM
@bostonheartmom @Colin_Hung @healthblawg @lindakkenney @MITSS_Support Thanks Tami, have a great time at the meetup! @lindakkenney 👋 #HCLDR
Dave deBronkart @ePatientDave
@pfanderson @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Numerous Uber/Lyft drivers have figured out that they can truly be a blessing by having both Apple and USB charger cables. Tiny cost for truly appreciated service. Water bottles too. #hcldr
Amanda @LAlupusLady
think that the driver has a chronic illness or knows someone who does... perhaps he/she was a scout and learned the credo to always "be prepared" #hcldr
Joe Babaian @JoeBabaian
@NathanGrunewald @Colin_Hung Nathan! You are so kind! Thank you for being..... YOU! :) #hcldr
Alzheimer's Los Angeles @AlzheimersLA
RT @researchmatters: Exactly--I once heard a metric from my previous org's marketing team that if you like something you tell two or three…
Joe Babaian @JoeBabaian
RT @NathanGrunewald: Thanks @JoeBabaian and @Colin_Hung! My life is fuller thanks to you two and #hcldr tweeps! Have a great night!! #pin
Ziva Mann @MannZiva
T4: they’re not going away. Might as well use them, or figure out how to partner with them. But yes, teach good digital citizenship! Get @pfanderson ‘s spread on sources. #hcldr
Colin Hung @Colin_Hung
RT @MannZiva: T4: they’re not going away. Might as well use them, or figure out how to partner with them. But yes, teach good digital citi…
P. F. Anderson @pfanderson
@jaredpiano If I see only positive reviews, or only negative reviews, I assume they are (a) lying, or (b) a campaign from someone with a grudge. Either way, I discard them as relevant #hcldr
Gail Zahtz @GailZahtz
@ePatientDave @RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Well, now that's another way to look at this. cc @LAlupusLady Everyone's given me a lot to think about tonight at #hcldr
P. F. Anderson @pfanderson
RT @QlikDork: @KNBComm I like that approach. If I read an unsolicited review I would give it far higher credibility than one that said "I w…
Colin Hung @Colin_Hung
@GailZahtz @ePatientDave @RasuShrestha @Uber @lyft @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady That's our job on #hcldr :) Continuous drip for the brain
Brooke Rubin Crowther @BrookeCTweets
RT @tedjamesmd: I don't know if APIs will really be the holy grail for interoperability, but we need to ensure that new #healthtech actuall…
Alzheimer's Los Angeles @AlzheimersLA
RT @pfanderson: @lisaymarsh This is especially true of a negative review. A courteous thoughtful response to a negative review, explaining…
P. F. Anderson @pfanderson
RT @jamesagardner: @MannZiva @QlikDork @KNBComm Under U.S. law, the FTC requires compensated influencers to clearly signal their bias. I im…
Dalton Ruer @QlikDork
@hcldr T4 - @CarnivalCruise for instance has a person on Facebook who ends up posting complaints people make online and bashing those people in a hilarious way. Some people are crazy and it's funny to read but also makes you hesitate to ever complain. #hcldr #hitmc
Dave deBronkart @ePatientDave
@RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Notice too that an Uber/Lyft customer can easily take their business elsewhere next time - imagine if a Lyft driver could hold you captive, the way hospitals keep your data hostage! https://t.co/7IWGoyRiYF #hcldr
Brian Mack @BFMack
#HCLDR & #HITMC are both trending on Twitter right now! How cool is THAT! https://t.co/GbL8O6GcKW
P. F. Anderson @pfanderson
RT @LAlupusLady: think that the driver has a chronic illness or knows someone who does... perhaps he/she was a scout and learned the credo…
Susan Woolner, CPXP @susanwoolner
I think what we have for rating sites now will become a thing of the past as Amazon innovation takes over. The age of consumerism in HC reviews is in its infancy and really there is nowhere to go but up #hcldr As far as real data for process improvement it is getting better!
Sarah Greene @researchmatters
Well, I had only planned to stay for a few minutes, and abracadabra, it's 6:30 PT. Have a great night, #hcldr #HITmc & #pinksocks fam! https://t.co/lNHdzTcaTW
Amanda @LAlupusLady
I appreciate the little things and the big things. Thank you @hcldr @Colin_Hung and @JoeBabaian Cheers to #hcldr AND #HITMC and hugs to #pinksocks
Michael Sinha MD, JD, MPH @DrSinhaEsq
@GailZahtz @lyft @harvardmed Nicely done! No goodie bag here. He'll get 5 stars if I arrive on time! #hcldr
Joe Babaian @JoeBabaian
RT @researchmatters: Well, I had only planned to stay for a few minutes, and abracadabra, it's 6:30 PT. Have a great night, #hcldr #HITmc
Gail Zahtz @GailZahtz
Thank you everyone at #hcldr A very thought provoking conversation. I went into it with one way of thinking, and now I have to rethink. TY as always @Colin_Hung @JoeBabaian for carrying the baton! Enjoy Boston!
HCLDR Moderator @hcldr
That’s a wrap. Thank you for joining the #hcldr tweetchat tonight. Your time, tweets and comments are greatly appreciated! https://t.co/msRv1HzrjF
Joe Babaian @JoeBabaian
RT @LAlupusLady: I appreciate the little things and the big things. Thank you @hcldr @Colin_Hung and @JoeBabaian Cheers to #hcldr AND #HIT
P. F. Anderson @pfanderson
RT @GailZahtz: @DrSinhaEsq @lyft @harvardmed Does your lyft driver have a cool goodie bag to share with you? If so, will you give him/her 5…
Colin Hung @Colin_Hung
@researchmatters Great to see you Sarah! #hcldr #HITsm #pinksocks
P. F. Anderson @pfanderson
RT @susanwoolner: And you can tell I have not been on a chat in a while because of typos. NarrativeDX not RX. The Beryl Institute has a ver…
Dave deBronkart @ePatientDave
@Colin_Hung @GailZahtz @RasuShrestha @Uber @lyft @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady Ew sir! I do not like continuous drip on my brain! 😼 #hcldr
James A. Gardner @jamesagardner
@pfanderson @jaredpiano My lesson learned, having seen my daughter's friends create fake Amazon reviews: ignore the ones (haters, rivals) and ignore the fives (owners, employees). And read the rest of the reviews for broad themes. 💯 #hcldr
Sally James @jamesian
@pfanderson @jaredpiano Different age groups use reviews differently. I know millennial who warned landlord away from ppliance repair place - such bad reviews. Landlord had no notion of it. #hcldr
Sarah Greene @researchmatters
@Colin_Hung Wish I was with y'all at #HITMC19. Thanks for the amazing work you do! And that absolutely goes for you too, @JoeBabaian #hcldr
Janae Sharp @CoherenceMed
@DrSinhaEsq @GailZahtz @lyft @harvardmed @BFMack will wait. He's cool like that. #hcldr
Joe Babaian @JoeBabaian
@GailZahtz @Colin_Hung Thanks Gail! You added so much to the chat tonight! We are grateful for your time and your kind words too! #hcldr
Gail Zahtz @GailZahtz
@ePatientDave @Colin_Hung @RasuShrestha @Uber @lyft @JoeBabaian @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady I am on my way out the door, but I am again laughing actually out loud, to the consternation of my audience here. #hcldr
Joe Babaian @JoeBabaian
@researchmatters @Colin_Hung Sarah, awww! Thanks! So happy you stayed all chat tonight!! #hcldr
HCLDR Moderator @hcldr
Special shout out to everyone who join us live here @RenHotelsBoston So amazing to see you. Thank you for making this live-tweetup a success #hcldr #pinksocks #HITMC #HITsm #S4PM
Dalton Ruer @QlikDork
@researchmatters BINGO!!!!! Thank you now I'll be able to sleep tonight. #hitmc #hcldr
Ziva Mann @MannZiva
@RasuShrestha @Uber @lyft @Colin_Hung @JoeBabaian @ePatientDave @andrewintech @nickisnpdx @sarahbennight @techguy @ShereesePubHlth @CoherenceMed @LAlupusLady I’m in awe of that Uber driver. #hcldr
Dave deBronkart @ePatientDave
@GailZahtz @BFMack @LAlupusLady OH, a SNARK-sneaking Zahtz, eh? Somehow I detect Grouchy Marx sneaking around the corner... you ain't seen the last of this. <3 #hcldr
P. F. Anderson @pfanderson
@upwardmobility I know! I've seen it. That's why I brought it up. One bad review? Out of how many patients? Goodness, just think of all the people you didn't offend, who didn'