#HCLDR Transcript
Healthcare social media transcript of the #HCLDR hashtag.
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See #HCLDR Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | HCLDR Moderator @hcldr Hello Everyone! Welcome to the weekly Health Care Leadership Tweet Chat #hcldr #PESummit |
| HCLDR Moderator @hcldr Tonight on #hcldr we’re talking about "Have We Reached Peak Patient Experience?" and we're tweeting live from #PESummit – our blog has more info https://t.co/cjul9u5CTG https://t.co/hTGzzAfqqW |
 | Kat Ellington @katellington RT @neurocern: Please help us spread #dementia awareness this Thursday on #TheLongestDay of the year by downloading and sharing this graphic! https://t.co/i8GFHq8TP7 #AHIPinstitute #pinksocks #hcldr #knowdementia https://t.co/OCipAmNIK8 |
 | ElizabethKelly, Ph.D @Elizabe85727641 A good evening everyone, Liz Kelly, awaiting time for a humanistic conversation on developing better, coordinated health services for all. #hcldr |
 | Dr. Ron George 😷 #Anesthesiologist @Ron_George RT @hcldr: Tonight on #hcldr we’re talking about "Have We Reached Peak Patient Experience?" and we're tweeting live from #PESummit – our blog has more info https://t.co/cjul9u5CTG https://t.co/hTGzzAfqqW |
| HCLDR Moderator @hcldr Helping to keep the chat flowing is wingman extraordinaire Joe @JoeBabaian who's all settled in Tweeting from #Houston just a few miles to the southwest of Ohio! :) #hcldr #PESummit #PtExp |
| HCLDR Moderator @hcldr Behind this blue circle is @Colin_Hung blogger, community builder, #hcldr co-founder, marketer, #healthIT true believer from Toronto but coming to you live tonight from Cleveland and #PESummit |
 | Heather McCullen @H_SalemOaks Hi #hcldr Heather from Ann Arbor, MI. I'm very interested to see how this topic goes tonight, especially the insight from people attending #PESummit |
 | Joe Babaian 🇺🇦 @JoeBabaian @RichardCorder @Colin_Hung Hi Richard! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @hcldr: Tonight on #hcldr we’re talking about "Have We Reached Peak Patient Experience?" and we're tweeting live from #PESummit – our blog has more info https://t.co/cjul9u5CTG https://t.co/hTGzzAfqqW |
 | Andrew Richards 🇺🇦 @andrewintech Hello from #Spokane everyone! Looking forward to this evenings discussion. I'll stay as long as I can #hcldr |
 | Patient Critical Co-op @PatientCritical Have we reached peak patient expwrience? Tonight's #hcldr tweetchat. https://t.co/1hZgHIH1JA |
 | Richard Corder @RichardCorder Come chat with me on #tweetchat https://t.co/ajsyxPT4Nn #ptexp #hcldr #PESummit - let's change the conversation, let's change the world |
| Joe Babaian 🇺🇦 @JoeBabaian @Elizabe85727641 Welcome Liz! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @H_SalemOaks Hi Heather! #hcldr |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George Been too long since my last #HCLDR chat • good evening from #Halifax https://t.co/bo7YLmQX8q |
 | Barby Ingle Official @BarbyIngle Hello, I am @BarbyIngle pres of @powerofpain but most importantly, I am an engaged patient who stands up for myself, fights for the care I need and still sometimes gets it wrong, but still keep working for better access for myself and millions of others! #hcldr #PESummit https://t.co/w7zbRkK1jP |
| Joe Babaian 🇺🇦 @JoeBabaian @PriceAshleyE @DukePHC Pleased to see you Ashley! #hcldr |
| HCLDR Moderator @hcldr Let’s start off with introductions! Tell us your name, what you do and where you are based #hcldr cc #PESummit |
 | Colin Hung @Colin_Hung @RichardCorder Hello Richard! Great to see you on #hcldr Missing you here at #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @RichardCorder That's a plan! #hcldr |
 | Mark Milligan @MarkMilliganDPT @hcldr Hey all! Mark Milligan, physical therapist in #Austin looking forward to next level patient experience solutions tonight! #Ptexp @Jerry_DurhamPT #HCLDR |
 | Amanda G @LAlupusLady Hi from LA...wishing I was at #PESummit ( maybe next year...) Hugs to #hcldr community.! |
| Patient Critical Co-op @PatientCritical PJ Mierau here, Managing Director of @PatientCritical Co-op, tweeting from the shores of Lake Ontario in Canada. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @Ron_George @Colin_Hung @hcldr So great to see you my friend! Welcome back! #hcldr |
| Richard Corder @RichardCorder @Colin_Hung miss you too man! Next time #hcldr |
| Amanda G @LAlupusLady RT @hcldr: Tonight on #hcldr we’re talking about "Have We Reached Peak Patient Experience?" and we're tweeting live from #PESummit – our blog has more info https://t.co/cjul9u5CTG https://t.co/hTGzzAfqqW |
| Joe Babaian 🇺🇦 @JoeBabaian @BarbyIngle @powerofpain Hi there! #hcldr |
| HCLDR Moderator @hcldr For those new to #hcldr every week we gather at 8:30pm ET to discuss interesting & timely healthcare topics cc #PESummit |
| HCLDR Moderator @hcldr Our #hcldr chat lasts 1hr. It's designed to educate & promote professional development, critical thinking & spur action cc #PESummit |
| Colin Hung @Colin_Hung @BarbyIngle @powerofpain Hello Barby. So nice to see you! #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @Elizabe85727641 Very much so! #hcldr :) |
 | Bonnie C. Sheeren, BCPA @bonniesheeren Hi there! Bonnie from Houston, an independent patient advocate around these parts! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @ColtonOrtolf Hi Colton! #hcldr |
 | Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Hello all. I'm Shereese. How are you all this Tuesday? #hcldr https://t.co/tcizefDtWU |
 | Geeta Nayyar, MD MBA @drgnayyar RT @hcldr: Tonight on #hcldr we’re talking about "Have We Reached Peak Patient Experience?" and we're tweeting live from #PESummit – our blog has more info https://t.co/cjul9u5CTG https://t.co/hTGzzAfqqW |
| Colin Hung @Colin_Hung @andrewintech Hello Andrew. Appreciate that you are here tonight on #hcldr #PESummit Will hopefully be in your neck of the woods soon! |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren Hi Bonnie, great seeing you tonight. Hope all is well. #hcldr |
 | Lisa Davis Budzinski @lisadbudzinski @BarbyIngle @powerofpain Love the pic! #hcldr |
| HCLDR Moderator @hcldr While intros continue, let’s go over some #hcldr tweetchat guidelines. cc #PESummit |
| HCLDR Moderator @hcldr You can read more about each week’s topic on the #hcldr blog https://t.co/ZeXP9qYIgJ cc #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @andrewintech Hi Andrew! #hcldr |
 | Erin Moriarty Wade @EMoriartyWade @hcldr Hi #hcldr. I’m a healthcare writer based in Florida but wishing I were in Cleveland this week! I have been writing about #ptexp for many, many years but only started living it when my daughter became sick 3 years ago. |
| Colin Hung @Colin_Hung @PriceAshleyE @DukePHC Thanks for being here Ashley #hcldr #PESummit |
 | Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Chuck! Workflow! #3DP! #SocialVR! Here for #HCLDR after several weeks absence due to vacation (2:30 AM where I was). Loyal & active #HCLDR participant since 2012! https://t.co/uPkZ0i3LoJ |
| Colin Hung @Colin_Hung RT @hcldr: Tonight on #hcldr we’re talking about "Have We Reached Peak Patient Experience?" and we're tweeting live from #PESummit – our blog has more info https://t.co/cjul9u5CTG https://t.co/hTGzzAfqqW |
 | Laura Appel @lauradianeappel Laura checking in from East Lansing where I think about innovation while I represent Michigan hospitals in health policy and advocacy. #hcldr |
| Barby Ingle Official @BarbyIngle Hi @JoeBabaian ... its been a few weeks... but I am back!!!! well... still in PT but over the worst of this acute medical situation (on top of the normal chronic challenges I face of'course) Glad to be participating again tonight, I've missed everyone! #hcldr https://t.co/5rbXOHOaDs |
| Richard Corder @RichardCorder Greetings from the trenches in Ipswich MA - ready to change the world one brave leader at a time #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @hcldr: While intros continue, let’s go over some #hcldr tweetchat guidelines. cc #PESummit |
 | Jared Jeffery @Jk_Jeffery Jared Jeffery, tuning in tonight (though my view is peanuts compared to @Colin_Hung on the shoreline there) at least it has cooled off in Utah. #hcldr |
| Erin Moriarty Wade @EMoriartyWade @hcldr Hi #hcldr. I’m a healthcare writer based in Florida but wishing I were in Cleveland this week! I have been writing about #ptexp for many years but only started living it when my daughter became sick 3 years ago. #PESummit |
 | Jason A. Wolf @jasonawolf Hi all. Jason Wolf from @BerylInstitute here. Not far from @Colin_Hung @GraceCordovano @SunnieSouthern #hcldr https://t.co/yR0WWxTMyp |
| Colin Hung @Colin_Hung @lauradianeappel Hello Laura. So nice to see you #hcldr #PESummit |
 | Michael Joseph, PMP @HealthData4All RT @Colin_Hung: This is my view for tonight's #hcldr chat here at #PESummit 3min away! https://t.co/W2mqdfxT0V |
| Joe Babaian 🇺🇦 @JoeBabaian @Jk_Jeffery @Colin_Hung Welcome Jared! Glad you made it :) #hcldr |
| Amanda G @LAlupusLady Amanda based in LA, i strive to thrive as a person with too many autoimmune conditions to list. #hcldr https://t.co/OGdc8kisn7 |
| Colin Hung @Colin_Hung RT @jasonawolf: Hi all. Jason Wolf from @BerylInstitute here. Not far from @Colin_Hung @GraceCordovano @SunnieSouthern #hcldr https://t.co/yR0WWxTMyp |
| Lisa Davis Budzinski @lisadbudzinski Hi everyone! Lisa here from Florida. Co-founder of @Cpnervecenter with my amazing colleague @bbhomebody We’re all about the #PtExp ✨ #hcldr |
| Colin Hung @Colin_Hung @jasonawolf @BerylInstitute @GraceCordovano @SunnieSouthern Nice pic Jason! #hcldr #PESummit |
| Geeta Nayyar, MD MBA @drgnayyar Hi friends, Geeta Nayyar here from the HOT FLA. #hcldr |
| HCLDR Moderator @hcldr Watch this blue #hcldr avatar for the 4 questions we’ll be discussing. They are labeled T1, T2, T3 and T4. cc #PESummit |
| HCLDR Moderator @hcldr We assume all tweets during #hcldr express your own personal opinions & not those of your employer (unless specified) |
| Joe Babaian 🇺🇦 @JoeBabaian @EMoriartyWade @hcldr Hi Erin! Hope all is well. #hcldr |
 | Bingle @TheBingle Bingle joining in from NY with Patient Experience. Hello All in #hcldr |
| Barby Ingle Official @BarbyIngle @lisadbudzinski @powerofpain Thanks, the background pick for this weeks chat reminded me of the mountains (small hills) of AZ ;) I hope you are doing great! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano @SunnieSouthern Hi Jason :) #hcldr |
| Andrew Richards 🇺🇦 @andrewintech @Colin_Hung Glad I could make it. And I hope so too RE #PESummit #hcldr |
 | Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 @twirlandswirl Hellllloooo, #hcldr! Laurel, photographer and behavioral health tech in Orlando. NEW IDEA, everyone drop a selfie - a fresh one you take RIGHT NOW to start the chat! https://t.co/KNY0f01ISg |
| Amanda G @LAlupusLady RT @hcldr: You can read more about each week’s topic on the #hcldr blog https://t.co/ZeXP9qYIgJ cc #PESummit |
| Richard Corder @RichardCorder @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano @SunnieSouthern - good to see family and friends on line and engaged #ptexp #hcldr |
 | Sunnie Southern @SunnieSouthern RT @jasonawolf: Hi all. Jason Wolf from @BerylInstitute here. Not far from @Colin_Hung @GraceCordovano @SunnieSouthern #hcldr https://t.co/yR0WWxTMyp |
| Patient Critical Co-op @PatientCritical Since I'm one of the founders of a co-op designed to increase #patientparticipation & #patientsaspartners in #healthcare I bt you can guess where I stand on 'have we reached peak patient experience?' #hcldr #PESummit |
| Andrew Richards 🇺🇦 @andrewintech @JoeBabaian Hello!! #hcldr |
| Colin Hung @Colin_Hung @EMoriartyWade @hcldr Hello Erin. Thanks for tweeting today. Wishing you were in Cleveland too! Joining @GraceCordovano @SunnieSouthern @jasonawolf and I here at the bar :) #hcldr #PESummit |
| Sunnie Southern @SunnieSouthern RT @RichardCorder: @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano @SunnieSouthern - good to see family and friends on line and engaged #ptexp #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @twirlandswirl HI Laurel! #hcldr |
| Colin Hung @Colin_Hung @PatientCritical Hello! #hcldr #PESummit |
| Sunnie Southern @SunnieSouthern RT @Colin_Hung: @EMoriartyWade @hcldr Hello Erin. Thanks for tweeting today. Wishing you were in Cleveland too! Joining @GraceCordovano @SunnieSouthern @jasonawolf and I here at the bar :) #hcldr #PESummit |
| Barby Ingle Official @BarbyIngle @Colin_Hung @powerofpain So glad to be back and participating in the #hcldr chat this week! Its been too long... |
 | Genetic Knowledge @Genetic_kn RT @Greg_Meyer93: #Google Is Training Machines To Predict When a Patient Will Die https://t.co/fYxxlIwVna #HealthIT #HITsm #hcldr |
| Jared Jeffery @Jk_Jeffery @JoeBabaian @Colin_Hung Hey Joe!! Good to see you as well. How's TX tonight? (Still bigger n' better as per usual, I hope?) #hcldr #PESummit |
| Mark Milligan @MarkMilliganDPT @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano @SunnieSouthern Awesome #HCLDR people PIC!! |
| HCLDR Moderator @hcldr Please mark your answers with the appropriate T1, T2, T3, T4 or CT label. This will make our transcript easier to read #hcldr cc #PESummit |
| Colin Hung @Colin_Hung @twirlandswirl Hello Laurel! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @TheBingle Always a pleasure Bingle! #hcldr |
| Amanda G @LAlupusLady RT @PatientCritical: Since I'm one of the founders of a co-op designed to increase #patientparticipation & #patientsaspartners in #healthcare I bt you can guess where I stand on 'have we reached peak patient experience?' #hcldr #PESummit |
| Sunnie Southern @SunnieSouthern RT @BarbyIngle: Hello, I am @BarbyIngle pres of @powerofpain but most importantly, I am an engaged patient who stands up for myself, fights for the care I need and still sometimes gets it wrong, but still keep working for better access for myself and millions of others! #hcldr #PESummit https://t.co/w7zbRkK1jP |
| Joe Babaian 🇺🇦 @JoeBabaian @MarkMilliganDPT @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano @SunnieSouthern Hey Mark! Happy to see you, high five! #hcldr |
| Lisa Davis Budzinski @lisadbudzinski @BarbyIngle @powerofpain It does doesn’t it?! Peaks, highs & lows; love it! #hcldr |
| Colin Hung @Colin_Hung @gnayyar Hello Geeta! I think I'd melt in FL right now #hcldr Great that you are here |
| Erin Moriarty Wade @EMoriartyWade @JoeBabaian @hcldr Hi Joe! #hcldr |
| Laura Appel @lauradianeappel @Colin_Hung Thanks! As usual, I didn’t do the reading. Unexpected overnight house guest is my excuse this week 😙 #hcldr |
 | kathy kastner @KathyKastner Greetings from Canada, fresh from Day 1 of conference about with'patient experience' claims #hcldr |
| Mark Milligan @MarkMilliganDPT @bonniesheeren @hcldr @Jerry_DurhamPT Hey Bonnie!! I hope you are well! #HCLDR |
 | Lewis Levy, MD, FACP @lewismlevy Good evening, #hcldr! Happy to be joining tonight. Excellent topic. Excited to see what unfolds on behalf of #ptexp. |
| Joe Babaian 🇺🇦 @JoeBabaian @Jk_Jeffery @Colin_Hung Hot N Humid, so that's NOT a plus! :) How about up north? :) #hcldr |
| Colin Hung @Colin_Hung @LAlupusLady Hello Amanda!!! Still so happy that we got the chance to hang out in the other LA together and that you were the keynote #HITEXpo #hcldr |
| Bingle @TheBingle @EMoriartyWade @hcldr Sorry to hear about your daughter. The experience is truly learning #hcldr |
| HCLDR Moderator @hcldr Let’s get ready for T1 in just 1 minute #hcldr cc #PESummit |
| HCLDR Moderator @hcldr We have a lot of remarkable folks with us tonight & lots of ideas will be shared – please try to stay on topic. #hcldr cc #PESummit |
| Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 @twirlandswirl @JoeBabaian Where's your selfie, Joe?! #hcldr |
| Colin Hung @Colin_Hung @LAlupusLady Wish you were here at #PESummit btw #hcldr |
| Lisa Davis Budzinski @lisadbudzinski @wareFLO Hi Dr Webster! #hcldr https://t.co/v4clDcow2s |
| Erin Moriarty Wade @EMoriartyWade @Colin_Hung @hcldr @GraceCordovano @SunnieSouthern @jasonawolf Thanks @Colin_Hung! Thank you guys for all your tweets from the #PESummit! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @twirlandswirl I wish! Moving way too fast right now Laurel! :) #hcldr |
| Mark Milligan @MarkMilliganDPT @JoeBabaian @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano @SunnieSouthern Hey JOOOOOEEE!!! So happy to see you! Hive five brother!! You guys getting a lot of rain?! #HCLDR |
| Amanda G @LAlupusLady Proudest moment of 2018! #hcldr Hug those at the bar with you for me. https://t.co/rMyFeHDsOX |
| Joe Babaian 🇺🇦 @JoeBabaian @LAlupusLady Hello Amanda! Great night to have you with us! :) #hcldr |
| HCLDR Moderator @hcldr T1 We all want the best outcomes alongside the best experience. But if you got the best possible outcome would the patient experience really matter to you? #hcldr #PESummit https://t.co/rQFV5z2x5F |
| Bingle @TheBingle @JoeBabaian Thanks JB.... You & Colin and all always put on a great show & learning experience! #hcldr |
| Geeta Nayyar, MD MBA @drgnayyar @Colin_Hung Thank goodness for air conditioning. #hcldr https://t.co/URSeUbQNXW |
| Colin Hung @Colin_Hung @lauradianeappel No worries. Prep is optional, though 3 out of 4 Tweeters recommend it. Side effects include increased blood flow, ideas, full brain, sense of community...#hcldr #PESummit |
| Colin Hung @Colin_Hung RT @hcldr: T1 We all want the best outcomes alongside the best experience. But if you got the best possible outcome would the patient experience really matter to you? #hcldr #PESummit https://t.co/rQFV5z2x5F |
| Jared Jeffery @Jk_Jeffery @hcldr Stay focused on twitter? Herding cats comes to mind... #hcldr https://t.co/RtBenN0vYZ |
| Joe Babaian 🇺🇦 @JoeBabaian @gnayyar @Colin_Hung Hi Geeta! Happy to see you :) #hcldr |
| Colin Hung @Colin_Hung @MarkMilliganDPT @JoeBabaian @jasonawolf @BerylInstitute @GraceCordovano @SunnieSouthern Hello Mark!!! #hcldr |
| Sunnie Southern @SunnieSouthern @MarkMilliganDPT @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano Thanks Mark! It is such a treat to be with these awesome #hcldr IRL |
| Geeta Nayyar, MD MBA @drgnayyar @Colin_Hung Jazzed to be here, Colin. #hcldr |
 | Scherly Leon, MD @SLeonMD RT @womeninmedchat: We want to hear your ideas for this week's #womeninmedicine chat! We want to know, what do you want to talk about? #meded #medtwitter #girlmedtwitter #PROWD #QuoteHer #SheLeads2018 #ILookLikeASurgeon #HeForShe #SheForShe #hcldr #hcsm #hcsmca #medpaygap #FemInEM #WomenInSTEM https://t.co/GyfrORzj5C |
| Colin Hung @Colin_Hung @lisadbudzinski @wareFLO Hey Lisa! #hcldr |
| Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 @twirlandswirl @JoeBabaian #hcldr https://t.co/Zzv7TbUDhs |
 | Mariah Obiedzinski @MariahWrites RT @hcldr: T1 We all want the best outcomes alongside the best experience. But if you got the best possible outcome would the patient experience really matter to you? #hcldr #PESummit https://t.co/rQFV5z2x5F |
 | Maram Museitif, DrPH, MPH, CPH @MaramDrPH @JoeBabaian Howdy Joe & Friends! #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @Jk_Jeffery @hcldr Cats?! Ohhh, where? lol #hcldr |
| Heather McCullen @H_SalemOaks T1) Can it really be considered the best possible outcome without a positive patient experience? #hcldr |
| Lisa Davis Budzinski @lisadbudzinski @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano @SunnieSouthern Yay! Thanks for sharing an #hcldr photo! |
| Barby Ingle Official @BarbyIngle T1: YES, I recently had a procedure. The pro did 'extra' procedure that I had turned down prior. 'He couldn't remember why I said no' so he did it anyway. It caused exacerbation of my chronic disease. The exp is PTSD educing & changes my willingness 4 future care #hcldr #PESummit https://t.co/yTYb1bujsL |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Chuck! Please! (or King of All Workflow in Healthcare...) #hcldr and hello back! https://t.co/FSRKNoUsXG |
| Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 @twirlandswirl JAZZED. I love it. #hcldr https://t.co/nRKzDdm51K |
| Erin Moriarty Wade @EMoriartyWade @lisadbudzinski @Cpnervecenter @bbhomebody Hi Lisa! I’m in Florida, too :) #hcldr |
 | Rasu Shrestha MD MBA @RasuShrestha Thank you to @boissyad + champions below for your awesome engagement online via #PEsummit! You rock! @Colin_Hung @jasonawolf @GraceCordovano @SunnieSouthern @HealthData4All @JohnSharp @julie_rish @KisteinM @DaveDolton @carolsantalucia https://t.co/vSYYEvhSDE #HCLDR https://t.co/ORUeAcZU7D |
| Lewis Levy, MD, FACP @lewismlevy @Colin_Hung @jasonawolf @JoeBabaian @SunnieSouthern @boissyad @HealthData4All @RBlount @MaramMPH @GraceCordovano @kkellyhancock @wareFLO Now that's how to host a tweet chat.! #hcldr |
| Richard Corder @RichardCorder T1 Outcome = sum of parts = heal me, make me better, don’t waste my time! MUST STOP separating elements as #ptexp & #ptsafety #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @MaramMPH Happy dance! Glad you joined us my friend! #PESummit #hcldr |
| Lewis Levy, MD, FACP @lewismlevy RT @hcldr: Tonight on #hcldr we’re talking about "Have We Reached Peak Patient Experience?" and we're tweeting live from #PESummit – our blog has more info https://t.co/cjul9u5CTG https://t.co/hTGzzAfqqW |
| Colin Hung @Colin_Hung @KathyKastner Hello Kathy!!! Just 4.5hrs away from you. Wish you were here during the talk we had on #EOL and @deathoverdinner You would have LOVED it. BTW @GraceCordovano & @SunnieSouthern want to meet you no after I talked about the work you do #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian RT @MaramMPH: @JoeBabaian Howdy Joe & Friends! #hcldr #PESummit |
| Lisa Davis Budzinski @lisadbudzinski @Colin_Hung @wareFLO Hi Colin! #hcldr https://t.co/4QRu2TJOQm |
| Jared Jeffery @Jk_Jeffery @JoeBabaian @Colin_Hung Thankfully neither of those today. ALMOST skipped out on #hcldr tonight to take the motorcycle out for a romp up the canyons. Almost. 😉 |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George T1 • #PatientExperience is an indicator of care quality • can’t envision great outcomes without positive experiences #HCLDR https://t.co/mBppgwdeCp |
 | Virginia @PracticalHIT #hcldr @practicalhit here. Summer is here too. |
| Rasu Shrestha MD MBA @RasuShrestha @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano @SunnieSouthern What grrrrreat company! #HCLDR #PEsummit |
 | Janae Sharp @CoherenceMed RT @RasuShrestha: Thank you to @boissyad + champions below for your awesome engagement online via #PEsummit! You rock! @Colin_Hung @jasonawolf @GraceCordovano @SunnieSouthern @HealthData4All @JohnSharp @julie_rish @KisteinM @DaveDolton @carolsantalucia https://t.co/vSYYEvhSDE #HCLDR https://t.co/ORUeAcZU7D |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO I remember that Superbowl commercial! #hcldr https://t.co/QOMtYCq7f0 |
| kathy kastner @KathyKastner #hcldr T1 Quote: 'the surgery/treatment/procedure went really well, but it was a horrible experience" |
| Amanda G @LAlupusLady RT @hcldr: T1 We all want the best outcomes alongside the best experience. But if you got the best possible outcome would the patient experience really matter to you? #hcldr #PESummit https://t.co/rQFV5z2x5F |
| Mariah Obiedzinski @MariahWrites T1: Depends - was it routine or lifesaving? I'd disregard the attitude of an oncologist who saved my life, but I'd hope for a kind primary care doctor. #hcldr |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George T1 • focus on #PatientExperience, success can follow flawed effort for short term gains • experience will lead to experimentation and creativity, you can control experience #HCLDR https://t.co/KRElskVFrb |
| Colin Hung @Colin_Hung @Jk_Jeffery @JoeBabaian Wow. #hcldr came ahead of motorcycle. That's awesome Jared and we are glad you are here. Though you may want to put your helmet on as it looks to be a very fast chat |
| Mark Milligan @MarkMilliganDPT @SunnieSouthern @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano Such a cool experience! IRL #hugs are so much better that virtual hugs!! Give one to everyone for me! #HCLDR |
| Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 @twirlandswirl (By the way, remember last week I said I'd had a 100F fever for like a week and a half? Currently mid-course of antibiotics for sinusitis and bronchitis. Oops. 😂😂😂) #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @Jk_Jeffery @Colin_Hung I will have you know I am without motorcycle these days, but my license endorsement is ready and willing - I am NOT dropping that! :) :) #PESummit #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Ron_George: T1 • #PatientExperience is an indicator of care quality • can’t envision great outcomes without positive experiences #HCLDR https://t.co/mBppgwdeCp |
| Patient Critical Co-op @PatientCritical A1: How many times have you loved a meal at a restaurant, even though you were treated like crap by the servers and maitre'd? And maybe they forgot about the food allergies you mentioned when seated? There is no great outcome without great experience. #hcldr #pesummit https://t.co/Yolnr2tMEg |
| Lisa Davis Budzinski @lisadbudzinski @EMoriartyWade @Cpnervecenter @bbhomebody I just saw that✨ Well yay! 👏👏👏👏 #hcldr Are you north, south or central? I’m central Florida |
| Colin Hung @Colin_Hung RT @MariahWrites: T1: T1: Depends - was it routine or lifesaving? I'd disregard the attitude of an oncologist who saved my life, but I'd hope for a kind primary care doctor. #hcldr |
| Colin Hung @Colin_Hung RT @Ron_George: T1 • #PatientExperience is an indicator of care quality • can’t envision great outcomes without positive experiences #HCLDR https://t.co/mBppgwdeCp |
| Joe Babaian 🇺🇦 @JoeBabaian @RasuShrestha @jasonawolf @BerylInstitute @Colin_Hung @GraceCordovano @SunnieSouthern Isn't it the truth Rasu?! Great evening to you as well! :) #PESummit #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RasuShrestha: Thank you to @boissyad + champions below for your awesome engagement online via #PEsummit! You rock! @Colin_Hung @jasonawolf @GraceCordovano @SunnieSouthern @HealthData4All @JohnSharp @julie_rish @KisteinM @DaveDolton @carolsantalucia https://t.co/vSYYEvhSDE #HCLDR https://t.co/ORUeAcZU7D |
| Richard Corder @RichardCorder T1 Treat me with kindness & respect + do not hurt me or worse. We MUST STOP separating these elements as #ptexp & #ptsafety #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren T1: I would TOTALLY matter to me to get a great patient experience! I get calls every day from people who need to help me solve their non-optimal (aka "bad") experiences in health care! #hcldr |
| Jared Jeffery @Jk_Jeffery @Colin_Hung @JoeBabaian Let's do this. #hcldr https://t.co/riLBxbNYTR |
| Colin Hung @Colin_Hung RT @BarbyIngle: T1: T1: YES, I recently had a procedure. The pro did 'extra' procedure that I had turned down prior. 'He couldn't remember why I said no' so he did it anyway. It caused exacerbation of my chronic disease. The exp is PTSD educing & changes my willingness 4 future care #hcldr #PESummit https://t.co/yTYb1bujsL |
| Joe Babaian 🇺🇦 @JoeBabaian @KathyKastner Hi dear friend! :) #PESummit #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @MariahWrites Hi Mariah! :) #PESummit #hcldr |
| ElizabethKelly, Ph.D @Elizabe85727641 T1 Yes, Pt experience always matters first & last. No two pts with similar Dx bring different variables to the illness, Dx, trtment, & outcomes; must listen to & consider both Pt & family. #hcldr |
| Amanda G @LAlupusLady A1 The Experience is essential to the outcome. As a patient, how can you separate the two? Every communication and interaction impacts the outcome. #hcldr |
| Maram Museitif, DrPH, MPH, CPH @MaramDrPH T1: This. “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”― Maya Angelou #hcldr #PESummit #ptexp |
| Geeta Nayyar, MD MBA @drgnayyar @JoeBabaian @Colin_Hung Thanks, Joe. Happy to be here. Great topic. #ptexp #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha @BarbyIngle Great example. The key here is to strive for participatory care. #HCLDR #PEsummit |
| Mariah Obiedzinski @MariahWrites @JoeBabaian Hi there! #PESummit #hcldr |
| Heather McCullen @H_SalemOaks RT @PatientCritical: A1: A1: How many times have you loved a meal at a restaurant, even though you were treated like crap by the servers and maitre'd? And maybe they forgot about the food allergies you mentioned when seated? There is no great outcome without great experience. #hcldr #pesummit https://t.co/Yolnr2tMEg |
| Joe Babaian 🇺🇦 @JoeBabaian @Jk_Jeffery @Colin_Hung Oh that hurts! :) Yes! #PESummit #hcldr |
| Laura Appel @lauradianeappel T1 Best outcome is necessary but not sufficient. If knee replacement is pain and infection free but patient experience was isolating and depressing that’s not best possible. #hcldr #pesummit https://t.co/e4MgpSvzo5 |
| Sunnie Southern @SunnieSouthern T1: if I have to choose between getting the best care to get well or the best patient experience. I would chose the best care. I hope I never have to choose #hcldr #PESummit |
| Jared Jeffery @Jk_Jeffery @twirlandswirl Seems to be the illness du jour! Just had a few in our office dealing with similar conditions! Get well soon! #hcldr |
 | Deepak Sharma @deepak_neuro RT @Ron_George: T1 • #PatientExperience is an indicator of care quality • can’t envision great outcomes without positive experiences #HCLDR https://t.co/mBppgwdeCp |
| Mark Milligan @MarkMilliganDPT @hcldr .A few ways to look at this!! Are you asking as the #provider or the #patient?? Have to answer that question first!! #HCLDR |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George T1 • patient experiences aren’t a consequence of the outcome - the full range of their prior experiences and expectations must be examined #HCLDR Understanding Customer Experience https://t.co/kh7CkmtlVw https://t.co/zsHeLbMNm4 |
| Michael Joseph, PMP @HealthData4All I interrupt this #hcldr chat to share a glimpse of our revelry & frivolity w/ awesome Tweeps following a day of #empathy-immersion at #PESummit. Back to regularly scheduled programming. #pinksocks #PESummit #empathy4health https://t.co/kDsIaPNBFw |
| Andrew Richards 🇺🇦 @andrewintech T1: Doesn't the best outcome include a great patient exp? They are linked; why break them apart? #hcldr |
 | Benjamin Isgur @bisgur T1: Individuals need to decide what is most important to them. But quality and outcomes can't be compromised. #hcldr |
| Erin Moriarty Wade @EMoriartyWade T1 Absolutely! I vividly recall an experience (poor communication, unfriendly staff, traumatic hand-off of my screaming child, complicated general anesthesia, stressful parking, nonexistent follow-up) for my child’s procedure even though outcome was fine! #hcldr #Ptexp #PESummit |
| Colin Hung @Colin_Hung @wareFLO Hello King of Workflow and VR. Did you like the VR tweets from today at #PESummit. Was thinking about you the whole time I was hearing about the power of VR in a clinical setting #hcldr |
| Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 @twirlandswirl You can still have PTSD/PTSS from a favorable outcome. Just throwing that out there. #hcldr |
 | Jennifer Michelle, MPH (she) @MMSJennifer Hi everyone! Arriving late and hope you’re all having a great night! #HCLDR |
| Sunnie Southern @SunnieSouthern T1: In the work that we have done, I think some would be surprised by what patients expect from a great experience. It is NOT comfy chairs and a spa like atmosphere. It is #listen, #repsect, #care, #humanity #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha T1: ALWAYS. The meal at a restaurant may be as good as the previous time, BUT if the experience was bad, I'd definitely tip less. Now, how about we start associating real $$ with #ptexp in healthcare!? #HCLDR #PEsummit https://t.co/lSN2xXGjkI |
| Jennifer Michelle, MPH (she) @MMSJennifer T1: As someone with a chronic illness since I was 12 and PTSD, I can say that the experience can absolutely and unequivocally outweigh the outcome. #HCLDR |
| Jared Jeffery @Jk_Jeffery "Some patients recover their health simply through their contentment with the goodness of the physician." -Hippocrates, Precepts. #hcldr https://t.co/nJpBXDcw6g |
| Amanda G @LAlupusLady A1 if for example, my Dr. threw a new Rx at me w/out explaining why I need to take it and the side etc, the chance of me filling the prescription is lower... impacting the outcome bc of the Experience. #hcldr |
| Geeta Nayyar, MD MBA @drgnayyar A1: Absolutely. Hands down, YES, it would because HC is a lifelong need. There are “no one moments” of outcome. The experience is part of the journey and directly affects outcome. The data proves that. #hcldr https://t.co/9qlbI3hEr6 |
 | Heidi Grabenstatter @PatientIntv T1: Validated clinical outcomes should depend on input from patient and caregiver experience and will result in quality care. Why isolate the two variables? #hcldr https://t.co/DKp5vgzyHT |
| Colin Hung @Colin_Hung @RasuShrestha @jasonawolf @BerylInstitute @GraceCordovano @SunnieSouthern Totally Agree. This group is keeping smiling and laughing for the entire #PESummit #hcldr |
 | Fred Goldstein @fsgoldstein Now as for me I have walked out of appointments for MD visits and Radiologic procedures when the waits were well over an hour or 3 and have never gone back #hcldr |
| Jennifer Michelle, MPH (she) @MMSJennifer T1: The question itself seems to be a holdover of a patriarchal, hierarchical approach that insists the provider knows what is best for the patient. At root, it implies a denial of agency and humanity. #HCLDR |
 | Tiffany Christensen @sickgirlspeaks Hi there, Tiffany from @BerylInstitute here coming to you live from #pesummit sitting at the cool kids table! Grateful to be IRL with @SunnieSouthern @Colin_Hung and @GraceCordovano! #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren T1: Pt experience is the difference between an angry patient v. an informed one. I've explained things & when pts understood what happened---they stop insisting on calling an attorney. A little bit of education for an informed pt goes a long way! #hcldr |
| Jason A. Wolf @jasonawolf I respectfully think this is a false dichomoty. Outcomes are part of the experience people have. If we separate we may have undercut the very intention of experience overall. That is #humanexp #ptexp #hcldr. https://t.co/JPaV8MRnKR |
| Erin Moriarty Wade @EMoriartyWade Agreed. And I also never mind a long wait time for a great doctor...my favorites are the ones who take their time with each patient and I don’t mind waiting for them. #hcldr https://t.co/JBldG7vf2o |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George @RasuShrestha #HCLDR https://t.co/EsjilWNxHn |
| HCLDR Moderator @hcldr T2 Have we reached or are we close to “peak patient experience” (the top of the trend curve)? #hcldr #PESummit https://t.co/k9ZE0BUs2C |
| Jared Jeffery @Jk_Jeffery T1: What does the "best patient experience" even look like? Best outcome? Easy, did they get better? But what exactly does the "best patient experience" even look like? Different per patient. #PESummit #hcldr |
| Barby Ingle Official @BarbyIngle T2: NO, we have a long way 2go, there r 2 many PTs & not enough trained med pros 2 really know all DX that exist or how 2 help. We have 2 standup 4 ourselves as PTs so each exp is what we need. We also have 2 stop looking at only doing what insurance will cover #hcldr #PESummit https://t.co/l5gSxfDzsC |
 | Alzheimer's Los Angeles @AlzheimersLA With diseases like dementia, we have to include caregivers when we consider the patient experience. How do they feel when they walk out of an appointment? #hcldr |
| Heidi Grabenstatter @PatientIntv @Colin_Hung Successful orgs will collectively utilize the #ptexp to understand what outcomes are important to patients and re-evaluate their development process. #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @Jk_Jeffery @Colin_Hung @CareCognitics You're right - bad experience in HC can change you in ways that lead to PTSD or other lingering issues. Very personal, it all matters. The car? It will get over bad attitude ;) #PESummit #hcldr |
| Colin Hung @Colin_Hung T2 I don't think we are close BUT I do believe that we are soon going to reach a point where people BELIEVE that further investment in #ptexp will not yield positive ROI. At that point we will need help to keep it front of mind #hcldr #PESummit |
| Jared Jeffery @Jk_Jeffery @CareCognitics @Colin_Hung The more we dig into #mentalhealth the more we realize that the oversized-bubble-gum-lookin' organs we use to pilot this whole affair impact #physicalhealth deeper than previously supposed. Mental care impacts physical care. #hcldr #PESummit |
 | Duke Center for PHC @DukePHC T1- I believe doctors should prioritize patient experience just as highly as successful treatment outcomes. Experiences are integral to determining whether or not patients feel safe enough to maintain long-term health through consistent clinical care. #hcldr |
| Mark Milligan @MarkMilliganDPT @hcldr T2: Not even close... ask anyone if they have had a bad #healthcare experience recently. #HCLDR |
 | Helena Hamilton @TweetlySaved T2. I don't think so because sometimes the wrong things are emphasized. I don't care (much) about things like decor, food taste, etc. But when the doctor gives me the impression that he/she does not really care about me, I don't feel safe. And that still happens. #hcldr https://t.co/bSunVz8423 |
 | Wes Wilson @WesleyWilson @ALZGLA very good point, also rings true in pediatrics... you always have two patients... the child and the parents... #hcldr |
| Sunnie Southern @SunnieSouthern @Elizabe85727641 T1: Yes! Great point. Experience extends beyond the visit - before and after. #HCldr |
| Amanda G @LAlupusLady T2 Patient Experience is not a “trend” it is a term (words matter!) that needs to be considered and reconsidered. As healthcare is about care and treatment of people in need of help and medical assistance. Acute and chronically. #hcldr |
 | Hilda S. Mitrani @DigitalHilda Hi everyone. Tuning in late - apologies. We are no where near the top of the curve. We're still trying to explain to too many people why #PE is critical to healing. It's part of continuum with patient engagement and physician leadership. All point to better outcomes. #hcldr https://t.co/P7Mi34RxqY |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George T2 • as clinician and a son, neither has witnessed peak #PatientExperience #HCLDR https://t.co/TIup7yRiBC |
| Joe Babaian 🇺🇦 @JoeBabaian RT @MarkMilliganDPT: @hcldr T2: @hcldr T2: Not even close... ask anyone if they have had a bad #healthcare experience recently. #HCLDR |
| Joe Babaian 🇺🇦 @JoeBabaian RT @DukePHC: T1- I believe doctors should prioritize patient experience just as highly as successful treatment outcomes. Experiences are integral to determining whether or not patients feel safe enough to maintain long-term health through consistent clinical care. #hcldr |
| Richard Corder @RichardCorder T2 FAR FROM IT! Avoidable harm = 3rd leading cause of death in US! Clinician burnout & PTSD is rampant & rising! NOT Optimal #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA @DukePHC Hi Lissa! #hcldr #BeyondALZ |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Jk_Jeffery: @CareCognitics @Colin_Hung The more we dig into #mentalhealth the more we realize that the oversized-bubble-gum-lookin' organs we use to pilot this whole affair impact #physicalhealth deeper than previously supposed. Mental care impacts physical care. #hcldr #PESummit |
| Jared Jeffery @Jk_Jeffery @JoeBabaian @Colin_Hung @CareCognitics Mine hasn't yet. #SqueakyWheelStillNeedsGrease #hcldr 😂🙄 |
| Benjamin Isgur @bisgur T2 I think there is still much to be done. For example our recent consumer research shows interest in non traditional health companies such as tech to improve the #ptexp #hcldr https://t.co/vskDLEIlbB |
| Bingle @TheBingle @jasonawolf I think you've got it Wolf! ONE of My outcomes was My PtExp withdrawing from the "Drs" and finding the answers myself. Albeit, a bit crude in jargon. However, the pros know how to change things. #hcldr |
 | Matthew Katz, MD 🟦 @subatomicdoc @bonniesheeren I agree lack of time is part of it. But I think medical education is still playing catch-up with a rapidly changing healthcare environment in how we view the therapeutic relationship and our mutual roles in it #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Laura Appel @lauradianeappel T2 Will stipulate we are at peak menu choices and valet parking. Not peak coordination of physician rounding, discharge planning or post-acute maintenance of functionality. #hcldr #pesummit https://t.co/3Q9U2OkChZ |
| Sunnie Southern @SunnieSouthern @EMoriartyWade That is a fantasic point. Willing to wait if I get as much time as I need just like the person before me did. #hcldr |
 | Enlightening Results 💡 @GraceCordovano T2) Depends on who you ask. From a patient & carepartner perspective, NO. I would also comment that the #PtExp, from a doctor & nurse perspective is less than desirable. Not the encounters they envisioned when they went into medicine. #hcldr https://t.co/LZ7tZUWdL3 |
| Jennifer Michelle, MPH (she) @MMSJennifer @Justinrt4444 I wonder about the use of the phrase “have to.” There is plenty of money; we choose not to invest it in decent, accessible care. #hcldr |
| Geeta Nayyar, MD MBA @drgnayyar @jasonawolf Agree. Experience is part of the outcome. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @SunnieSouthern: @Elizabe85727641 T1: @Elizabe85727641 T1: Yes! Great point. Experience extends beyond the visit - before and after. #HCldr |
| Colin Hung @Colin_Hung @TweetlySaved T2 Well said Helena. so right that it's not about the trimmings like decor, fancy services, it's about the connection with those providing care...and how they feel too #hcldr #PESummit |
 | Mike “STILL wearing the mask” Gonzalez, MD @Zindoctor @bonniesheeren You do amazing work, Bonnie, and I agree this is true for most people. Unfortunately, many of us have experienced patient/families that simply won't - or can't - accept when the outcome isn't what they wanted. #hcldr |
| Lisa Davis Budzinski @lisadbudzinski @hcldr As a healthcare tag line or slogan it may very well be. #hcldr |
| Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 @twirlandswirl T1 As someone who has been sexually violated, my first GYN visit was traumatic. Told him I was scared, he ignored me. Didn't tell me what he was doing. Said "did you expect it not to hurt?" when I winced. Left me exposed and walked out without even talking to me after. #hcldr |
| Helena Hamilton @TweetlySaved Good question. For me, it's about being treated with dignity, respect and kindness. Others may care more about the physical setting, music playing, short wait times, etc. #hcldr https://t.co/vDz3I287Pn |
| Richard Corder @RichardCorder T2 FAR FROM IT! Costs sky-rocket & we don’t communicate w/ each other! Not an optimal experience for anyone! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @SunnieSouthern @Elizabe85727641 Liz is amazing, eh Sunnie?! Lucky to know her!! #PESummit #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA Someone might have said this earlier, but the best possible outcome includes a positive patient experience. If the patient experience isn't positive, its not the best possible outcome. #HCLDR https://t.co/5wuyZkL26L |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @hcldr Let me rephrase: has patient experience jumped the shark yet? T2 #HCLDR https://t.co/TOd7jOV267 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @LAlupusLady: T2 Patient Experience is not a “trend” it is a term (words matter!) that needs to be considered and reconsidered. As healthcare is about care and treatment of people in need of help and medical assistance. Acute and chronically. #hcldr |
| Sunnie Southern @SunnieSouthern RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Jennifer Michelle, MPH (she) @MMSJennifer RT @hcldr: T2 Have we reached or are we close to “peak patient experience” (the top of the trend curve)? #hcldr #PESummit https://t.co/k9ZE0BUs2C |
| Mark Milligan @MarkMilliganDPT @hcldr T2: We have to realize that a patient's #healthcare experience lumps all providers together... if it just so happen they end up in front of us, all we can do is the best we can do for them at that time. N=1 #HCLDR |
| Joe Babaian 🇺🇦 @JoeBabaian RT @fsgoldstein: Now as for me I have walked out of appointments for MD visits and Radiologic procedures when the waits were well over an hour or 3 and have never gone back #hcldr |
 | David Dolton @DaveDolton Excellent venue for #HCLDR because it really is all about #patientaccess #PEsummit #Cleveland https://t.co/wfFFRXq2Zh |
| Erin Moriarty Wade @EMoriartyWade @hcldr T2 This is like saying because our city has one high-quality restaurant (and bunch of mediocre ones) that it’s a culinary mecca. Just in my experience with 6 children’s hospitals in 3 states, I think we have a long way to go in #ptexp . #hcldr #PESummit |
| Michael Joseph, PMP @HealthData4All RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
 | Rachel Lewin @MedEdUnicorn RT @HealthData4All: I interrupt this #hcldr chat to share a glimpse of our revelry & frivolity w/ awesome Tweeps following a day of #empathy-immersion at #PESummit. Back to regularly scheduled programming. #pinksocks #PESummit #empathy4health https://t.co/kDsIaPNBFw |
| Maram Museitif, DrPH, MPH, CPH @MaramDrPH T2. Patient experience differs from one patient to another. Everyone is unique as their needs are. It all depends on what MATTERS to the patient. #hcldr #PESummit |
| Amanda G @LAlupusLady RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Andrew Richards 🇺🇦 @andrewintech This...sadly #hcldr https://t.co/2XhEE43ePf |
| Joe Babaian 🇺🇦 @JoeBabaian @HildaSMitrani Hello Hilda and welcome! Great seeing you! #PESummit #hcldr |
 | nobism @nobismhealth RT @Ron_George: T2 • as clinician and a son, neither has witnessed peak #PatientExperience #HCLDR https://t.co/TIup7yRiBC |
| Matthew Katz, MD 🟦 @subatomicdoc RT @Colin_Hung: @TweetlySaved T2 Well said Helena. so right that it's not about the trimmings like decor, fancy services, it's about the connection with those providing care...and how they feel too #hcldr #PESummit |
 | Healthcare Executives Network @HealthcareExecN RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Colin Hung @Colin_Hung @gnayyar @jasonawolf T2 Many of your fellow physicians here at #PESummit would agree with you Geeta #hcldr |
| Mariah Obiedzinski @MariahWrites RT @MarkMilliganDPT: @hcldr T2: @hcldr T2: We have to realize that a patient's #healthcare experience lumps all providers together... if it just so happen they end up in front of us, all we can do is the best we can do for them at that time. N=1 #HCLDR |
| HCLDR Moderator @hcldr Repeating T2 Have we reached or are we close to “peak patient experience” (the top of the trend curve)? #hcldr #PESummit https://t.co/WSBGzdzrQJ |
| Colin Hung @Colin_Hung RT @Ron_George: T2 • as clinician and a son, neither has witnessed peak #PatientExperience #HCLDR https://t.co/TIup7yRiBC |
| Joe Babaian 🇺🇦 @JoeBabaian RT @HildaSMitrani: Hi everyone. Tuning in late - apologies. We are no where near the top of the curve. We're still trying to explain to too many people why #PE is critical to healing. It's part of continuum with patient engagement and physician leadership. All point to better outcomes. #hcldr https://t.co/P7Mi34RxqY |
| Patient Critical Co-op @PatientCritical A2: When people ask 'Have We Reached Peak XYZ'? I associate these words most often with a derisive, patronizing attitude. 'Peak Funny'...'Peak Hype'...'Peak Liberalism' I trust Colin and Joe, so this may be meant to provoke discussion, but it had to be said #pesummit #hcldr |
| Jason A. Wolf @jasonawolf Ok sitting next to @colin_hung saying hmmmm. #hcldr Today we just talked about the fact that this is an endless journey. If we wrap #ptExp up in a bow as something we accomplish we miss the point. It is a neverending relentless commitment to human beings caring for human beings. https://t.co/7KGbFITAUK |
| Colin Hung @Colin_Hung RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Bingle @TheBingle T1 You're Good! Gottcha Colin! #hcldr https://t.co/5DPHEEnka4 |
| Jennifer Michelle, MPH (she) @MMSJennifer T2: Am I missing something in this question? Clearly, the answer is no. #hcldr https://t.co/WasrtNuzlq |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
 | Dhruvin Hirpara @dhhirpara RT @laxswamy: I'm presenting grand rounds on burnout this week & I need your help! "Why is burnout such a big deal now? Back when I trained, we didn't have all the protections you have today!" What do you think? #hcldr #pinksocks https://t.co/lHwWvvQqiR |
| Richard Corder @RichardCorder T2 Hope that we’ve reached the realization that #ptexp IS our business and we have a lot to learn from others #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @lauradianeappel: T2 Will stipulate we are at peak menu choices and valet parking. Not peak coordination of physician rounding, discharge planning or post-acute maintenance of functionality. #hcldr #pesummit https://t.co/3Q9U2OkChZ |
| Geeta Nayyar, MD MBA @drgnayyar T2: We have come close but nowhere near the peak. Lots of room for improvement and with new technologies like #AI the sky is the limit. #hcldr |
| Jennifer Michelle, MPH (she) @MMSJennifer RT @SunnieSouthern: T1: T1: In the work that we have done, I think some would be surprised by what patients expect from a great experience. It is NOT comfy chairs and a spa like atmosphere. It is #listen, #repsect, #care, #humanity #hcldr |
 | Joe Velderman 🇺🇸 @jvelderman @hcldr T2 :: Not even close to reaching "peak patient experience" - #PtExp needs to remain on the forefront of every provider's goals and objectives. #hcldr |
 | Bob @RBlount Hello friends. Just lurking tonight #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T2 we're just getting started. #PatExp is in infancy as a study. We have't peaked. Although at times it seems we have plateaued. We're learning every day & patients are teaching us how to treat them #hcldr https://t.co/Nl8M8ZTHx1 |
| Lewis Levy, MD, FACP @lewismlevy A2: Not yet. The healthcare experience is still fragmented. Patients want comprehensive, easy-to-navigate experiences that are more aligned with their consumer lives AND deliver better outcome, value & access. It's happening. Momentum is building. #HCLDR https://t.co/3bOdoEE4Wg |
| Helena Hamilton @TweetlySaved RT @Ron_George: T2 • as clinician and a son, neither has witnessed peak #PatientExperience #HCLDR https://t.co/TIup7yRiBC |
| Enlightening Results 💡 @GraceCordovano @Colin_Hung @gnayyar @jasonawolf 100% #hcldr |
| Colin Hung @Colin_Hung @DaveDolton Thanks for joining in from the #PESummit event David... :) #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA @MMSJennifer @Justinrt4444 100% on point, Jennifer. There are plenty of resources/tools/etc; the problem is inequitable distribution. #hcldr |
| Richard Corder @RichardCorder RT @jasonawolf: Ok sitting next to @colin_hung saying hmmmm. #hcldr Today we just talked about the fact that this is an endless journey. If we wrap #ptExp up in a bow as something we accomplish we miss the point. It is a neverending relentless commitment to human beings caring for human beings. https://t.co/7KGbFITAUK |
| Wes Wilson @WesleyWilson While I think we still haven't all agreed what is “peak patient experience”, I would argue that we can always strive for better #ptexp and there is always room to grow. BUT looking with western world, people appear quite un-happy, so I hope this isn't the peak =( #hcldr https://t.co/qw5kVd6hXY |
| Colin Hung @Colin_Hung RT @MarkMilliganDPT: @hcldr T2: @hcldr T2: We have to realize that a patient's #healthcare experience lumps all providers together... if it just so happen they end up in front of us, all we can do is the best we can do for them at that time. N=1 #HCLDR |
| Mark Milligan @MarkMilliganDPT RT @MMSJennifer: T2: T2: Am I missing something in this question? Clearly, the answer is no. #hcldr https://t.co/WasrtNuzlq |
| Rasu Shrestha MD MBA @RasuShrestha T2: Exactly this!! 🔽 #UX is not about (just) color palates and icon placement. And neither is #PtExp just about decor and food taste. #HCLDR #PEsummit (Thanks @TweetlySaved!) https://t.co/Lt7sxpwuDh |
| Joe Babaian 🇺🇦 @JoeBabaian @lauradianeappel Shhhhh, I hear a 100 experience managers crying :) :) #PESummit #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMoriartyWade: Agreed. And I also never mind a long wait time for a great doctor...my favorites are the ones who take their time with each patient and I don’t mind waiting for them. #hcldr https://t.co/JBldG7vf2o |
| Joe Babaian 🇺🇦 @JoeBabaian RT @SunnieSouthern: @EMoriartyWade That is a fantasic point. Willing to wait if I get as much time as I need just like the person before me did. #hcldr |
| Fred Goldstein @fsgoldstein Perhaps the solution is less “experience” if we changed the paradigm and kept people healthy, their experience would be the best! #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @jasonawolf: Ok sitting next to @colin_hung saying hmmmm. #hcldr Today we just talked about the fact that this is an endless journey. If we wrap #ptExp up in a bow as something we accomplish we miss the point. It is a neverending relentless commitment to human beings caring for human beings. https://t.co/7KGbFITAUK |
 | Cummings Graduate Institute @CGIBHS ::Sneaks in quietly and takes a seat in the back of the room, not wanting disrupt the conversation but eager follow along:: 👋🏽 from Phoenix. #hcldr |
| Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 @twirlandswirl T1 The next time I got myself to a GYN - years later - I explained my previous trauma. She said an exam isn't traumatic and treated me mostly the same way. A decade later, it's still a trauma point. I get physically sick when I have to go. So yeah. Pt experience matters. #hcldr |
| ElizabethKelly, Ph.D @Elizabe85727641 T2 Not even beginning to get close so long as cost is # 1-20 of HC goals, it is a business rather than service, & and knowledge is limited to a few at decision-making time. #hcldr |
| Matthew Katz, MD 🟦 @subatomicdoc @2healthguru @Garthner_Inc What he said 🙂 #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA @jasonawolf @Colin_Hung Its the process, not the outcome. #Hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Zindoctor: @bonniesheeren You do amazing work, Bonnie, and I agree this is true for most people. Unfortunately, many of us have experienced patient/families that simply won't - or can't - accept when the outcome isn't what they wanted. #hcldr |
| Bingle @TheBingle @Colin_Hung @MMSJennifer T1 Not Really. That was my PtExp.... "I am the Dr." implying that patients know nothing! And that was quite wrong. #hcldr |
| Jennifer Michelle, MPH (she) @MMSJennifer @fsgoldstein Not boneheaded. But procedures can be very painful or frightening. It’s not enough just to do them; they have to be done with compassion. #hcldr |
| Colin Hung @Colin_Hung RT @Elizabe85727641: T2 Not even beginning to get close so long as cost is # 1-20 of HC goals, it is a business rather than service, & and knowledge is limited to a few at decision-making time. #hcldr |
| Sunnie Southern @SunnieSouthern @GraceCordovano T2 No way! Not even close to the peak of #Ptexp #Hcldr |
 | PF Anderson @pfanderson@disabled.social @pfanderson Naturally, the dog just HAD to have a walk at the same moment #hcldr was starting, so here I am, diving in late, and trying to catch up! |
| Bonnie C. Sheeren, BCPA @bonniesheeren T2: I had a personally terrible experience at an ER (not MH, @Zindoctor!)-and I wrote the CEO & admins about the fact that we had to call in an outside doctor to see me in the ER (!??!!)--and I got a form letter back? No where NEAR peak exp! #hcldr |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George T2 • How U.S. Health Care Got Safer by Focusing on the Patient Experience from @HarvardBiz #HCLDR https://t.co/7C9q65ARtc https://t.co/p7zGN66Jb6 |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @bonniesheeren: T1: T1: Pt experience is the difference between an angry patient v. an informed one. I've explained things & when pts understood what happened---they stop insisting on calling an attorney. A little bit of education for an informed pt goes a long way! #hcldr |
| Sunnie Southern @SunnieSouthern RT @EMoriartyWade: @hcldr T2 This is like saying because our city has one high-quality restaurant (and bunch of mediocre ones) that it’s a culinary mecca. Just in my experience with 6 children’s hospitals in 3 states, I think we have a long way to go in #ptexp . #hcldr #PESummit |
| Rasu Shrestha MD MBA @RasuShrestha T2: There's definitely a lot of buzz around #PatientExperience. NOW's the exact time to move from TALK to ACTION. #HCLDR #PESummit https://t.co/IZMRUMNZ6U |
| Colin Hung @Colin_Hung RT @jasonawolf: Ok sitting next to @colin_hung saying hmmmm. #hcldr Today we just talked about the fact that this is an endless journey. If we wrap #ptExp up in a bow as something we accomplish we miss the point. It is a neverending relentless commitment to human beings caring for human beings. https://t.co/7KGbFITAUK |
| Enlightening Results 💡 @GraceCordovano @MaramMPH You are so right Maram! Understanding what individual's values, preferences, and needs is the best way forward. #HCLDR |
| Wes Wilson @WesleyWilson @Jk_Jeffery that is true, it does vary by patient and it changes overtime, expectations change (hopefully for the better), its a moving target, a regression model that always needs fitting #PESummit #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @bonniesheeren Our lawyers try very hard to convince our doctors of exactly this. :) #hcldr |
| Patient Critical Co-op @PatientCritical A2: we are nowhere near peak #patientexperience if you consider that 2000+ #healthcare conferences will be held worldwide in 2018: https://t.co/exIUJGkcZy ...yet less than 50 are #patientsincluded: https://t.co/wc8ZdAJjva #hcldr #pesummit https://t.co/wGPnSYGFYr |
| Colin Hung @Colin_Hung RT @RasuShrestha: T2: T2: There's definitely a lot of buzz around #PatientExperience. NOW's the exact time to move from TALK to ACTION. #HCLDR #PESummit https://t.co/IZMRUMNZ6U |
| Bingle @TheBingle RT @Elizabe85727641: T2 Not even beginning to get close so long as cost is # 1-20 of HC goals, it is a business rather than service, & and knowledge is limited to a few at decision-making time. #hcldr |
| Jennifer Michelle, MPH (she) @MMSJennifer @Jk_Jeffery Which implies that listening would be an essential component. #hcldr |
 | Marc Lachs @marclachs RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Alzheimer's Los Angeles @AlzheimersLA RT @WesleyWilson: @ALZGLA very good point, also rings true in pediatrics... you always have two patients... the child and the parents... #hcldr |
| Colin Hung @Colin_Hung RT @PatientCritical: A2: A2: we are nowhere near peak #patientexperience if you consider that 2000+ #healthcare conferences will be held worldwide in 2018: https://t.co/exIUJGkcZy ...yet less than 50 are #patientsincluded: https://t.co/wc8ZdAJjva #hcldr #pesummit https://t.co/wGPnSYGFYr |
| Lewis Levy, MD, FACP @lewismlevy A2: Momentum of #ptexp adoption is 🚀 thanks to smart innovation - like #AI to inform provider decision making & mobile to keep patients more connected. #HCLDR |
| Matthew Katz, MD 🟦 @subatomicdoc @PracticalHIT @hcldr My pleasure! Here's a key reference from @eysenbach https://t.co/qelAMvtlr9 #hcldr |
| Lisa Davis Budzinski @lisadbudzinski @hcldr As a slogan perhaps but #Ptexp must remain front & center in healthcare✨ #hcldr |
| Bingle @TheBingle RT @twirlandswirl: T1 The next time I got myself to a GYN - years later - I explained my previous trauma. She said an exam isn't traumatic and treated me mostly the same way. A decade later, it's still a trauma point. I get physically sick when I have to go. So yeah. Pt experience matters. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @HildaSMitrani: Hi everyone. Tuning in late - apologies. We are no where near the top of the curve. We're still trying to explain to too many people why #PE is critical to healing. It's part of continuum with patient engagement and physician leadership. All point to better outcomes. #hcldr https://t.co/P7Mi34RxqY |
| Joe Babaian 🇺🇦 @JoeBabaian Here @MaramMPH nails it! Every patient is on their own unique journey. We must meet them where THEY are, understand THEM. #PESummit #hcldr #PtExp #SDoH https://t.co/fa80OrK93O |
| Amanda G @LAlupusLady RT @PatientCritical: A2: A2: we are nowhere near peak #patientexperience if you consider that 2000+ #healthcare conferences will be held worldwide in 2018: https://t.co/exIUJGkcZy ...yet less than 50 are #patientsincluded: https://t.co/wc8ZdAJjva #hcldr #pesummit https://t.co/wGPnSYGFYr |
| Jared Jeffery @Jk_Jeffery T2: Healthcare is "the most complex services industry in the entire world." Given that unique status, I'd argue we're still lightyears away from "peak patient experience." #hcldr #PESummit https://t.co/9GHHfl5oDy |
| Colin Hung @Colin_Hung @PatientCritical T2 I think many would agree that we are still fairly far away #hcldr #PESummit |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @gnayyar: A1: A1: Absolutely. Hands down, YES, it would because HC is a lifelong need. There are “no one moments” of outcome. The experience is part of the journey and directly affects outcome. The data proves that. #hcldr https://t.co/9qlbI3hEr6 |
| Alzheimer's Los Angeles @AlzheimersLA @WesleyWilson Great point, especially since both populations- children and the elderly- often need the strongest advocates. #hcldr |
| Richard Corder @RichardCorder T2 #hcldr leaders need 2 take healthcare back! Walk into any other business, in any other industry and ask “who is responsible for improving the experience of those being served?” It’s an absurd question and it is embarrassing! This IS our business! Take it back! #time2lead |
 | Sean Erreger, LCSW @StuckonSW RT @hcldr: Tonight's #hcldr chat is coming to you live from #PESummit in Cleveland. Join us at 8:30pm ET as we discuss "Have we reached peak patient experience?" https://t.co/cjul9undLe #ptexp https://t.co/oMXsK4pm3d |
| Colin Hung @Colin_Hung RT @RichardCorder: T2 #hcldr leaders need 2 take healthcare back! Walk into any other business, in any other industry and ask “who is responsible for improving the experience of those being served?” It’s an absurd question and it is embarrassing! This IS our business! Take it back! #time2lead |
| Sunnie Southern @SunnieSouthern RT @fsgoldstein: Perhaps the solution is less “experience” if we changed the paradigm and kept people healthy, their experience would be the best! #hcldr |
 | Ian Pereira @IanJPereira Hi #hcldr. Sorry for being late! |
| Amanda G @LAlupusLady RT @RasuShrestha: T2: T2: There's definitely a lot of buzz around #PatientExperience. NOW's the exact time to move from TALK to ACTION. #HCLDR #PESummit https://t.co/IZMRUMNZ6U |
 | Isabel Jordan (She/Her) @seastarbatita RT @SunnieSouthern: T1: T1: In the work that we have done, I think some would be surprised by what patients expect from a great experience. It is NOT comfy chairs and a spa like atmosphere. It is #listen, #repsect, #care, #humanity #hcldr |
| Erin Moriarty Wade @EMoriartyWade Thanks for including us caregivers! #hcldr #PESummit https://t.co/iqeGYZy5ZW |
| Colin Hung @Colin_Hung RT @Jk_Jeffery: T2: T2: Healthcare is "the most complex services industry in the entire world." Given that unique status, I'd argue we're still lightyears away from "peak patient experience." #hcldr #PESummit https://t.co/9GHHfl5oDy |
| Jason A. Wolf @jasonawolf RT @RichardCorder: T2 #hcldr leaders need 2 take healthcare back! Walk into any other business, in any other industry and ask “who is responsible for improving the experience of those being served?” It’s an absurd question and it is embarrassing! This IS our business! Take it back! #time2lead |
| Barby Ingle Official @BarbyIngle @lewismlevy right on... & Is that 2 much 2 ask for? we are the 'consumer' after all... who lives w our mind, body & spirit everyday, every minute... so we should have comprehensive, easy2navigate experiences that align w my daily living being the best it can be despite chronic disease #hcldr |
| Enlightening Results 💡 @GraceCordovano @bonniesheeren @Zindoctor Yes, we continue to have work to do. But we have the opportunity to keep chipping away! #hcldr |
| Mike “STILL wearing the mask” Gonzalez, MD @Zindoctor @TweetlySaved Love this answer, @TweetlySaved - we should all strive for those goals, in everything we do. Unfortunately, we are seeing many "health systems" leaning heavily into the latter, often at the expense of the former, in the name of the all-important #PatientExperience. #hcldr |
| Helena Hamilton @TweetlySaved @twirlandswirl This kind of experience is so damaging. It adds emotional trauma on top of whatever physical issues you are dealing with. I had a very bad ER visit in 2013 that will still bring me to tears if I think back on it in detail. #hcldr |
| Wes Wilson @WesleyWilson @bonniesheeren great point! do you think there is room for that sort of education pre-experience with healthcare? or do you think this is something that can really only be addressed on site? #hcldr |
| Hilda S. Mitrani @DigitalHilda Good to see you, @JoeBabaian @Colin_Hung and everyone. #hcldr https://t.co/Ybaz85LMGw |
| Amanda G @LAlupusLady RT @JoeBabaian: Here @MaramMPH nails it! Every patient is on their own unique journey. We must meet them where THEY are, understand THEM. #PESummit #hcldr #PtExp #SDoH https://t.co/fa80OrK93O |
| Andrew Richards 🇺🇦 @andrewintech I hate to jump out halfway through but sadly I must go. I'll catch up on this great conversation ASAP. As always thanks @Colin_Hung @JoeBabaian and the #hcldr crew! |
| Alzheimer's Los Angeles @AlzheimersLA RT @MMSJennifer: @Jk_Jeffery Which implies that listening would be an essential component. #hcldr |
| Colin Hung @Colin_Hung @Jk_Jeffery T2 Well said Jared. It's not like #ptexp is a finite resource #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @RBlount We'll take what you can offer my friend! #PESummit #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @RasuShrestha @TweetlySaved A well-known hospital in Maryland, whose ED wait time is currently 5 hours recently bragged about their updated patient education videos that play while patient wait. I told them they missed the "job" #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @hcldr T1: YES, because the patient experience can be more traumatizing than the actual outcome. There were events with minor outcomes for which I still painfully recall the patient experience #hcldr |
| Cummings Graduate Institute @CGIBHS @MMSJennifer Our thoughts exactly. #hcldr |
| Sunnie Southern @SunnieSouthern RT @subatomicdoc: @2healthguru @Garthner_Inc What he said 🙂 #hcldr |
| Jared Jeffery @Jk_Jeffery @MMSJennifer Oooh. That's good!! I think another universal component might include respect, but unlike listening, respect takes a few different forms. #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @andrewintech @Colin_Hung Talk soon Andrew! #PESummit #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @Ron_George: T1 • patient experiences aren’t a consequence of the outcome - the full range of their prior experiences and expectations must be examined #HCLDR Understanding Customer Experience https://t.co/kh7CkmtlVw https://t.co/zsHeLbMNm4 |
| Amanda G @LAlupusLady RT @BarbyIngle: @lewismlevy right on... & Is that 2 much 2 ask for? we are the 'consumer' after all... who lives w our mind, body & spirit everyday, every minute... so we should have comprehensive, easy2navigate experiences that align w my daily living being the best it can be despite chronic disease #hcldr |
 | CareCognitics @CareCognitics Let's hope not. High costs and less than stellar outcomes. #hcldr #PESummit https://t.co/DS2AXBXIZZ |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RasuShrestha: T2: T2: Exactly this!! 🔽 #UX is not about (just) color palates and icon placement. And neither is #PtExp just about decor and food taste. #HCLDR #PEsummit (Thanks @TweetlySaved!) https://t.co/Lt7sxpwuDh |
| Heidi Grabenstatter @PatientIntv T2 #PtExp should not be viewed as a benchmark that must be met, but the only way of successfully conducting business and meeting patient needs. #hcldr https://t.co/Pjc3cKElcY |
| Heather McCullen @H_SalemOaks @PatientCritical And even some of those had less than positive feedback. #hcldr #patientsincluded |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @CareCognitics: Let's hope not. High costs and less than stellar outcomes. #hcldr #PESummit https://t.co/DS2AXBXIZZ |
| Colin Hung @Colin_Hung @andrewintech @JoeBabaian Thanks for being here Andrew. Really appreciate your tweets. See you soon! #hcldr #PESummit |
| Matthew Katz, MD 🟦 @subatomicdoc @IanJPereira Hi Ian! Two nights in a row - a fortunate streak! #hcldr |
| Fred Goldstein @fsgoldstein There is plenty of money, IOM and NAM report states that 30% of #healthcare is waste, fraud and abuse.. Thats a cool $1 trillion that could be applied elsewhere. #hcldr https://t.co/uzaj9OxnXl |
| Colin Hung @Colin_Hung @2healthguru LOL #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @LAlupusLady: A1 if for example, my Dr. threw a new Rx at me w/out explaining why I need to take it and the side etc, the chance of me filling the prescription is lower... impacting the outcome bc of the Experience. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Jk_Jeffery: T1: T1: What does the "best patient experience" even look like? Best outcome? Easy, did they get better? But what exactly does the "best patient experience" even look like? Different per patient. #PESummit #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA A positive patient experience is going to be different for each person. That means providing systems of care that are flexible and responsive. There's no one-size-fits-all answer to this. Its not a box to check off. #hcldr https://t.co/M3Ki4nKVqR |
| Hilda S. Mitrani @DigitalHilda RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Colin Hung @Colin_Hung @HildaSMitrani @JoeBabaian Hello Hilda! #hcldr |
| CareCognitics @CareCognitics @PracticalHIT @jvelderman @hcldr Definitely lots of opportunity for improvement. #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren T2: I had a client who was discharged from another hospital here & put out on the curb during the ice storm here in Houston....and had to be immediately admitted to an ICU at another hospital? Not even NEAR peak pt. experience! :( #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @pfanderson: @hcldr T1: @hcldr T1: YES, because the patient experience can be more traumatizing than the actual outcome. There were events with minor outcomes for which I still painfully recall the patient experience #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @ShereesePubHlth: @RasuShrestha @TweetlySaved A well-known hospital in Maryland, whose ED wait time is currently 5 hours recently bragged about their updated patient education videos that play while patient wait. I told them they missed the "job" #hcldr |
| Colin Hung @Colin_Hung RT @bonniesheeren: T2: T2: I had a client who was discharged from another hospital here & put out on the curb during the ice storm here in Houston....and had to be immediately admitted to an ICU at another hospital? Not even NEAR peak pt. experience! :( #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @IanJPereira No worries my friend! Great seeing you! #PESummit #hcldr |
 | Mark Punyanitya @markpun RT @RasuShrestha: T1: T1: ALWAYS. The meal at a restaurant may be as good as the previous time, BUT if the experience was bad, I'd definitely tip less. Now, how about we start associating real $$ with #ptexp in healthcare!? #HCLDR #PEsummit https://t.co/lSN2xXGjkI |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @bonniesheeren: T2: T2: I had a client who was discharged from another hospital here & put out on the curb during the ice storm here in Houston....and had to be immediately admitted to an ICU at another hospital? Not even NEAR peak pt. experience! :( #hcldr |
| Jennifer Michelle, MPH (she) @MMSJennifer Patient experience is about how it FEELS and medicine has never been really good at caring about that. #HCLDR |
 | Art💛Endometriosis @SofVersailles RT @Ron_George: T1 • #PatientExperience is an indicator of care quality • can’t envision great outcomes without positive experiences #HCLDR https://t.co/mBppgwdeCp |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @MMSJennifer Thankfully no, but I'm not the only one who expressed similar sentiment as my tweet (counted at least two others) #hcldr https://t.co/QwUmrp3JYS |
| Amanda G @LAlupusLady RT @PatientIntv: T2 #PtExp should not be viewed as a benchmark that must be met, but the only way of successfully conducting business and meeting patient needs. #hcldr https://t.co/Pjc3cKElcY |
| Patient Critical Co-op @PatientCritical A2: Peak #patientexperience is a long way away if you are talking about POV's of patients. Frankly, we're barely getting #patientsincluded & #patientsaspartners at conferences & small SMALL islands of excellence in care. Nowhere near grassroots levels. #pesummit #hcldr https://t.co/2GldnnpQYD |
| Joe Babaian 🇺🇦 @JoeBabaian RT @bonniesheeren: T2: T2: I had a client who was discharged from another hospital here & put out on the curb during the ice storm here in Houston....and had to be immediately admitted to an ICU at another hospital? Not even NEAR peak pt. experience! :( #hcldr |
| Colin Hung @Colin_Hung RT @MMSJennifer: Patient experience is about how it FEELS and medicine has never been really good at caring about that. #HCLDR |
| Enlightening Results 💡 @GraceCordovano @ShereesePubHlth @RasuShrestha @TweetlySaved I can't #hcldr |
| Lewis Levy, MD, FACP @lewismlevy RT @BarbyIngle: @lewismlevy right on... & Is that 2 much 2 ask for? we are the 'consumer' after all... who lives w our mind, body & spirit everyday, every minute... so we should have comprehensive, easy2navigate experiences that align w my daily living being the best it can be despite chronic disease #hcldr |
| Fred Goldstein @fsgoldstein Boom!!! Greta point #hcldr https://t.co/JVMSBj2LxT |
| Erin Moriarty Wade @EMoriartyWade T2. There are *extreme* differences in the patient experience among children’s hospitals in my experience - some are amazing and some awful. @HackensackUMC is the best from the special parking and check-in process to the incredible clinical team and follow-up care. #hcldr #ptexp |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George RT @PatientCritical: A2: A2: we are nowhere near peak #patientexperience if you consider that 2000+ #healthcare conferences will be held worldwide in 2018: https://t.co/exIUJGkcZy ...yet less than 50 are #patientsincluded: https://t.co/wc8ZdAJjva #hcldr #pesummit https://t.co/wGPnSYGFYr |
| HCLDR Moderator @hcldr Really interesting tweets on #hcldr right now. Let’s get ready for T3 in just 1 minute! #PESummit |
 | Nick Adkins @nickisnpdx T2 it's just getting going! buckle up! #hcldr #PESummit https://t.co/YRl3HJDLtO |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren Should be peak felony for how they were treated. #PESummit #hcldr |
 | Aurelia Cotta @AureliaCotta T1: The best possible outcome cannot come without the best patient experience. Doing a surgery correctly, but no follow up instructions or no follow up at all, or not enough painkillers leads to PTSD and also infection, incisions spitting stitches #hcldr https://t.co/IdxnXz4Ij9 |
| PF Anderson @pfanderson@disabled.social @pfanderson @Colin_Hung @CareCognitics Rather, for many it would, for some it would not. The way you phrase that creates bias & emphasis. Please, more equal, more balanced, ... It's really hard to say anything about this that doesn't come across as judgmental #hcldr |
| CareCognitics @CareCognitics RT @JoeBabaian: @Jk_Jeffery @Colin_Hung @CareCognitics You're right - bad experience in HC can change you in ways that lead to PTSD or other lingering issues. Very personal, it all matters. The car? It will get over bad attitude ;) #PESummit #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @fsgoldstein: There is plenty of money, IOM and NAM report states that 30% of #healthcare is waste, fraud and abuse.. Thats a cool $1 trillion that could be applied elsewhere. #hcldr https://t.co/uzaj9OxnXl |
| Bingle @TheBingle T2 Each PtExp is different. Don't know about peak. #hcldr |
| Colin Hung @Colin_Hung @PatientCritical Bonus points for using Star Wars imagery #hcldr #PESummit |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @Jk_Jeffery: "Some patients recover their health simply through their contentment with the goodness of the physician." -Hippocrates, Precepts. #hcldr https://t.co/nJpBXDcw6g |
| Matthew Katz, MD 🟦 @subatomicdoc RT @fsgoldstein: There is plenty of money, IOM and NAM report states that 30% of #healthcare is waste, fraud and abuse.. Thats a cool $1 trillion that could be applied elsewhere. #hcldr https://t.co/uzaj9OxnXl |
| Jared Jeffery @Jk_Jeffery @2healthguru True story! Rockets are bound by the (sometimes sticky) laws of physics, whereas healthcare is trying to work around human nature. Sometimes I wonder if Bones wishes he WAS a (insert blank) instead of a doctor. #hcldr https://t.co/FoZhO8St4y |
| Mariah Obiedzinski @MariahWrites @bonniesheeren WTF ... 😱 #hcldr #PESummit |
| Mark Punyanitya @markpun RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Jk_Jeffery: T2: T2: Healthcare is "the most complex services industry in the entire world." Given that unique status, I'd argue we're still lightyears away from "peak patient experience." #hcldr #PESummit https://t.co/9GHHfl5oDy |
| Ian Pereira @IanJPereira @subatomicdoc Yes. Very grateful/lucky to have a wonderful team (including patients :) #hcldr |
| Erin Moriarty Wade @EMoriartyWade T2 I think we don’t even realize yet how much untapped potential there is in understanding and improving the patient experience. I’m talking with this group in Europe that is cultivating this and making a huge difference in patients’ lives https://t.co/imkglD9oIG #hcldr #ptexp |
| Mark Punyanitya @markpun RT @MMSJennifer: T1: T1: As someone with a chronic illness since I was 12 and PTSD, I can say that the experience can absolutely and unequivocally outweigh the outcome. #HCLDR |
 | Gary L. Thompson @garyleethompson @JoeBabaian @IanJPereira Joining #hcldr a little late... however, 1st night of 2 weeks that all 3 kids are somewhere else... longest stretch alone since Maureen's passing on 10.21.2014 |
 | GlobalGoodStrategies @GlobalGood_ RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @MMSJennifer: T1: T1: The question itself seems to be a holdover of a patriarchal, hierarchical approach that insists the provider knows what is best for the patient. At root, it implies a denial of agency and humanity. #HCLDR |
| Colin Hung @Colin_Hung @Jk_Jeffery @2healthguru T2 Seems like a perfect place for @jamcbride to comment #hcldr |
| HCLDR Moderator @hcldr T3 What can we do to keep patient experience moving forward when it is no longer a trending topic/shiny new thing? #hcldr #PESummit https://t.co/XwWolYf5LK |
| Jason A. Wolf @jasonawolf In case you are wondering. Please ignore the man behind the curtain. Couldn’t resist. #ptexp. #hcldr https://t.co/r3LEjMyPVs |
| David Dolton @DaveDolton #hcldr you've got to fight for your right... To improve #patientaccess #PESummit |
| Colin Hung @Colin_Hung @garyleethompson @JoeBabaian @IanJPereira Hello Gary. welcome to the conversation. Just on T3! #hcldr |
| Mariah Obiedzinski @MariahWrites RT @hcldr: T3 What can we do to keep patient experience moving forward when it is no longer a trending topic/shiny new thing? #hcldr #PESummit https://t.co/XwWolYf5LK |
| GlobalGoodStrategies @GlobalGood_ RT @ALZGLA: A positive patient experience is going to be different for each person. That means providing systems of care that are flexible and responsive. There's no one-size-fits-all answer to this. Its not a box to check off. #hcldr https://t.co/M3Ki4nKVqR |
| Enlightening Results 💡 @GraceCordovano @fsgoldstein It's so important to recognize that. Reducing waste, fraud, & redundancy would inadvertently significantly improve the #PtExp #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMoriartyWade: T2. There are *extreme* differences in the patient experience among children’s hospitals in my experience - some are amazing and some awful. @HackensackUMC is the best from the special parking and check-in process to the incredible clinical team and follow-up care. #hcldr #ptexp |
| Colin Hung @Colin_Hung RT @hcldr: T3 What can we do to keep patient experience moving forward when it is no longer a trending topic/shiny new thing? #hcldr #PESummit https://t.co/XwWolYf5LK |
| GlobalGoodStrategies @GlobalGood_ RT @ALZGLA: Someone might have said this earlier, but the best possible outcome includes a positive patient experience. If the patient experience isn't positive, its not the best possible outcome. #HCLDR https://t.co/5wuyZkL26L |
| Sunnie Southern @SunnieSouthern @WesleyWilson @bonniesheeren I think the experience should be across the entire care continuum - from searching for answers to being well! #hcldr #PEsummit |
| Heather McCullen @H_SalemOaks @TweetlySaved @twirlandswirl I started typing out bad patient experiences a number of times in this tweetchat but couldn't finish them or felt they were overshare. #hcldr |
| GlobalGoodStrategies @GlobalGood_ RT @ALZGLA: With diseases like dementia, we have to include caregivers when we consider the patient experience. How do they feel when they walk out of an appointment? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @MMSJennifer BRAVO! This is spot on. Thank you SO MUCH for speaking up and saying this. #hcldr |
| Colin Hung @Colin_Hung RT @SunnieSouthern: @WesleyWilson @bonniesheeren I think the experience should be across the entire care continuum - from searching for answers to being well! #hcldr #PEsummit |
| Barby Ingle Official @BarbyIngle T3: Each PT must be their own best advocate. Create our care team and be the leader of our team as the PT. We also need to find other ways to get TX we need w/o insurance. If we only do what insurance pays for, we are not going to get the best life possible #hcldr #PESummit https://t.co/BLCtji4Ij1 |
| Mark Punyanitya @markpun RT @RasuShrestha: T2: T2: Exactly this!! 🔽 #UX is not about (just) color palates and icon placement. And neither is #PtExp just about decor and food taste. #HCLDR #PEsummit (Thanks @TweetlySaved!) https://t.co/Lt7sxpwuDh |
| Sunnie Southern @SunnieSouthern RT @Colin_Hung: @Jk_Jeffery T2 Well said Jared. It's not like #ptexp is a finite resource #hcldr #PESummit |
| Amanda G @LAlupusLady RT @hcldr: T3 What can we do to keep patient experience moving forward when it is no longer a trending topic/shiny new thing? #hcldr #PESummit https://t.co/XwWolYf5LK |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @GraceCordovano @RasuShrestha @TweetlySaved lol, you should've seen the looks I gave them as I glanced around the waiting room. They were so proud of those videos while people were sleeping on the floor. "I can't either" #hcldr https://t.co/Lg7e7Wy26z |
| Jared Jeffery @Jk_Jeffery @EMoriartyWade @HackensackUMC Add @primarychildren to the list of awesome experiences. Love having such a shining example of child care so close to home. #hcldr #PESummit |
| Erin Moriarty Wade @EMoriartyWade THANK YOU for saying that! And thank you @lucienengelen for starting #PatientsIncluded ! #hcldr #PESummit https://t.co/CnxuvgJMQf |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @hcldr: T3 What can we do to keep patient experience moving forward when it is no longer a trending topic/shiny new thing? #hcldr #PESummit https://t.co/XwWolYf5LK |
| GlobalGoodStrategies @GlobalGood_ @ALZGLA And don't forget cultural competency. That's part of the UE. #hcldr |
| Colin Hung @Colin_Hung @H_SalemOaks @TweetlySaved @twirlandswirl Fire away Heather. "Better out than in" according to Shrek #hcldr :) |
| Joe Babaian 🇺🇦 @JoeBabaian RT @hcldr: T3 What can we do to keep patient experience moving forward when it is no longer a trending topic/shiny new thing? #hcldr #PESummit https://t.co/XwWolYf5LK |
| Sunnie Southern @SunnieSouthern RT @Jk_Jeffery: @MMSJennifer Oooh. That's good!! I think another universal component might include respect, but unlike listening, respect takes a few different forms. #hcldr #PESummit |
| Colin Hung @Colin_Hung RT @EMoriartyWade: THANK YOU for saying that! And thank you @lucienengelen for starting #PatientsIncluded ! #hcldr #PESummit https://t.co/CnxuvgJMQf |
| Matthew Katz, MD 🟦 @subatomicdoc RT @SunnieSouthern: @WesleyWilson @bonniesheeren I think the experience should be across the entire care continuum - from searching for answers to being well! #hcldr #PEsummit |
| Colin Hung @Colin_Hung RT @Jk_Jeffery: @EMoriartyWade @HackensackUMC Add @primarychildren to the list of awesome experiences. Love having such a shining example of child care so close to home. #hcldr #PESummit |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George T3 • achieving better outcomes with experience #HCLDR https://t.co/RUnbZOqIqI |
| Jennifer Michelle, MPH (she) @MMSJennifer THIS. #hcldr https://t.co/j6drEEwFcG |
 | CP Nerve Center @Cpnervecenter @Jk_Jeffery @2healthguru Love the Star Trek gif! #hcldr |
| Helena Hamilton @TweetlySaved @bonniesheeren My Lord. That reminds me of the incident at the Baltimore hospital where a mentally ill patient was discharged in near-freezing weather, in a hospital gown. Thank God a passerby noticed and called for help. #hcldr |
| Bingle @TheBingle @bonniesheeren A bit of education for the "Drs"/Researchers results in record time in medical research happening. Trust me on that. #hcldr |
| Maram Museitif, DrPH, MPH, CPH @MaramDrPH T3. Simple. Have Empathy!! #hcldr #PEsummit #ptexp |
| Colin Hung @Colin_Hung RT @ShereesePubHlth: @GraceCordovano @RasuShrestha @TweetlySaved lol, you should've seen the looks I gave them as I glanced around the waiting room. They were so proud of those videos while people were sleeping on the floor. "I can't either" #hcldr https://t.co/Lg7e7Wy26z |
| Sunnie Southern @SunnieSouthern RT @fsgoldstein: There is plenty of money, IOM and NAM report states that 30% of #healthcare is waste, fraud and abuse.. Thats a cool $1 trillion that could be applied elsewhere. #hcldr https://t.co/uzaj9OxnXl |
| Mariah Obiedzinski @MariahWrites T3: Keep sharing stories about the kindness behind the #science. Keep humanizing #doctors and elevating #nurses. Keep educating #patients. #PESummit #HCLDR |
| Colin Hung @Colin_Hung RT @BarbyIngle: T3: T3: Each PT must be their own best advocate. Create our care team and be the leader of our team as the PT. We also need to find other ways to get TX we need w/o insurance. If we only do what insurance pays for, we are not going to get the best life possible #hcldr #PESummit https://t.co/BLCtji4Ij1 |
| Richard Corder @RichardCorder T3 Stop referring to the work as improving the #ptexp #hcldr |
| Jason A. Wolf @jasonawolf RT @MMSJennifer: THIS. #hcldr https://t.co/j6drEEwFcG |
| CareCognitics @CareCognitics @hcldr I suppose we could find a new buzzword. #PESummit #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @garyleethompson @IanJPereira Gary! You're always welcome here my friend! Happy to see you with us! #PESummit #hcldr |
| Enlightening Results 💡 @GraceCordovano @bonniesheeren These stories are devastating & all too common. The fragmentation to address mental health needs & #SDOH are a whole other layer that need attention STAT #hcldr |
| Mariah Obiedzinski @MariahWrites RT @TweetlySaved: @bonniesheeren My Lord. That reminds me of the incident at the Baltimore hospital where a mentally ill patient was discharged in near-freezing weather, in a hospital gown. Thank God a passerby noticed and called for help. #hcldr |
| Matthew Katz, MD 🟦 @subatomicdoc @SunnieSouthern @WesleyWilson @bonniesheeren Including end of life care, and dying well. #hcldr |
| Tiffany Christensen @sickgirlspeaks T3-- the only thing you CAN do in a revolution: stay focused on the collective vision, grow as we learn and have compassionate conversations with all involved #hcldr |
| Jared Jeffery @Jk_Jeffery @EMoriartyWade @HackensackUMC Also - I think you highlight an important part of #PatientExperience - It comes down to the details. ESP. for children, where parents suffer alongside patients more than other care-types, it would seem. #hcldr #PESummit |
| Erin Moriarty Wade @EMoriartyWade @bonniesheeren @Zindoctor Wow, yikes! I actually had better luck when I wrote to an airline (we got 2 free tickets). #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren I'm sure of that. So awful. #PESummit #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA @jasonawolf How do people do twitterchats from their phones? So much to keep up with! Whoever that is: super impressive! #hcldr |
| Sunnie Southern @SunnieSouthern RT @ALZGLA: A positive patient experience is going to be different for each person. That means providing systems of care that are flexible and responsive. There's no one-size-fits-all answer to this. Its not a box to check off. #hcldr https://t.co/M3Ki4nKVqR |
| Mike “STILL wearing the mask” Gonzalez, MD @Zindoctor @jasonawolf I always assumed the video of @Colin_Hung and @JoeBabaian would look more like this 😆 I know I'm struggling to keep up! #hcldr https://t.co/60mbuZQWFA |
| Alzheimer's Los Angeles @AlzheimersLA RT @hcldr: T3 What can we do to keep patient experience moving forward when it is no longer a trending topic/shiny new thing? #hcldr #PESummit https://t.co/XwWolYf5LK |
| PF Anderson @pfanderson@disabled.social @pfanderson @hcldr Hopefully, a good #PtExp will some day become de rigeur, so assumed, so foundational to the very idea of #bioethics & clinical care, that to have anything else will generate horror at the very idea. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Jk_Jeffery: @EMoriartyWade @HackensackUMC Also - I think you highlight an important part of #PatientExperience - It comes down to the details. ESP. for children, where parents suffer alongside patients more than other care-types, it would seem. #hcldr #PESummit |
| Jennifer Michelle, MPH (she) @MMSJennifer @wareFLO It’s fine to disagree. But it’s clearly not the only viewpoint, so it should not be a view used to guide care. #hcldr |
| Fred Goldstein @fsgoldstein Could happen tomorrow.. capitate the providers and move the funds. The Oak Street guys, Iora Health and Island Doctors are all running 60-70% MLRs #hcldr https://t.co/SJwnaBDNCK |
| Aurelia Cotta @AureliaCotta T1 I find the entire premise of the question to be strange. No corporation would ask this of a customer. No church would ask this of a worshipper. The only govt that would ask this of a citizen is a dictatorship #hcldr https://t.co/IdxnXz4Ij9 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @MaramMPH: T3. Simple. Have Empathy!! #hcldr #PEsummit #ptexp |
| Michael Joseph, PMP @HealthData4All RT @hcldr: Repeating T2 Have we reached or are we close to “peak patient experience” (the top of the trend curve)? #hcldr #PESummit https://t.co/WSBGzdzrQJ |
| Bingle @TheBingle T3 PtExp is always unique. You can buy a new car if you want shiny. #hcldr |
| Enlightening Results 💡 @GraceCordovano @CareCognitics @hcldr Let's worry about that when we get there. #PtExp is all the rage and no where never a dull object. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @Ron_George: T3 • achieving better outcomes with experience #HCLDR https://t.co/RUnbZOqIqI |
| Lewis Levy, MD, FACP @lewismlevy A3: There is no going back to status quo. #Ptexp will remain top of mind to keep pace w/evolving consumer expectations. It's a journey, not a destination. A commitment to delivering quality care and being accountable to patients will continue to drive innovation. #HCLDR |
| Alzheimer's Los Angeles @AlzheimersLA Always, always, always include patients and their caregivers as decision-makers from the start of a any planning process. Their input is incredibly valuable. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @MaramMPH A powerful option Maram! And #empathy skills can be taught! :) #PESummit #hcldr |
| Erin Moriarty Wade @EMoriartyWade @PatientCritical I feel very strongly about this! I am very proud to be working on the steering board of https://t.co/0SzVDPVBRl #hcldr #PESummit |
| Jason A. Wolf @jasonawolf Would be remiss if I didn’t just add this as we focus on #ptexp. #hcldr https://t.co/GIQvC1lwps |
 | Kimberly George @kimberlyanngeo RT @MMSJennifer: THIS. #hcldr https://t.co/j6drEEwFcG |
| Mariah Obiedzinski @MariahWrites @ALZGLA @jasonawolf Very carefully 😂😂 #millennial #textinggeneration #hcldr |
| Wes Wilson @WesleyWilson @hcldr T3 - follow the evidence, groups all over the world are studying this. add it to your pubmed alerts and keep implementing the best practices to increase #ptexp even when the fad dies down, like going to the gym, dont skip leg day #hcldr #PESummit |
| Hilda S. Mitrani @DigitalHilda T3. Keep the emphasis on the improved #outcomes and reduced costs that have been confirmed via research. #hcldr https://t.co/GqTIeIWVjn |
| Enlightening Results 💡 @GraceCordovano Yes!!! This 👇👇 #empathy #compassion #PXTogether #PESummit #hcldr https://t.co/9bCfyhvGKx |
| Alzheimer's Los Angeles @AlzheimersLA So much we don't even know that we don't know... #hcldr https://t.co/reh8HhOMem |
| ElizabethKelly, Ph.D @Elizabe85727641 T3 Develop, practice & fund health advocacy knowledge, include Pt knowledge, increase Pt. Health literacy, & fund medical/nursing/HC professional education on inter-personal relations bc “everyone knows something.” #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @ShereesePubHlth: @GraceCordovano @RasuShrestha @TweetlySaved lol, you should've seen the looks I gave them as I glanced around the waiting room. They were so proud of those videos while people were sleeping on the floor. "I can't either" #hcldr https://t.co/Lg7e7Wy26z |
| Jared Jeffery @Jk_Jeffery "Each patient must be their own best advocate." The hardest, but most effective method for keeping #PatientExperience a topic of necessity. #hcldr #PESummit https://t.co/P2bcGMiFhT |
| CareCognitics @CareCognitics @GraceCordovano @hcldr Yes. Improving experience is a fantastic goal. #hcldr #PtExp |
| Mike “STILL wearing the mask” Gonzalez, MD @Zindoctor @EMoriartyWade @bonniesheeren I'm so sorry, Bonnie, that is awful. #hcldr https://t.co/7tsqIExyy8 |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @ShereesePubHlth: @RasuShrestha @TweetlySaved A well-known hospital in Maryland, whose ED wait time is currently 5 hours recently bragged about their updated patient education videos that play while patient wait. I told them they missed the "job" #hcldr |
| Richard Corder @RichardCorder T3 #hcldr We r charged w/ the work of leading excellent hospitals & health systems - this is #ptexp for those we serve. Learn from others, ask for help, admit when you don’t know & say sorry when you mess up but we must stop carving out the #ptexp - it IS healthcare |
| Colin Hung @Colin_Hung Taking a moment to capture this moment. Tweeting with good friends @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf in a bar, listening to a live band, talking #ptexp while here at #PESummit #hcldr https://t.co/vRjZ0NjjiO |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @TweetlySaved: T2. I don't think so because sometimes the wrong things are emphasized. I don't care (much) about things like decor, food taste, etc. But when the doctor gives me the impression that he/she does not really care about me, I don't feel safe. And that still happens. #hcldr https://t.co/bSunVz8423 |
| Colin Hung @Colin_Hung RT @RichardCorder: T3 #hcldr We r charged w/ the work of leading excellent hospitals & health systems - this is #ptexp for those we serve. Learn from others, ask for help, admit when you don’t know & say sorry when you mess up but we must stop carving out the #ptexp - it IS healthcare |
| Erin Moriarty Wade @EMoriartyWade @nickisnpdx Since I recently waited almost a year for my own child’s hospital records, I am confident there is much room for improvement here! #hcldr, #ptexp |
| Laura Appel @lauradianeappel T3 Just do it. Not kidding. Keep it on the agenda. Put it in front of the board. Make it part of #MedEd. #GSD #hcldr #pesummit https://t.co/y03N6QIaJf |
| Joe Babaian 🇺🇦 @JoeBabaian @Zindoctor @jasonawolf @Colin_Hung Oh, just wait! :) #PESummit #hcldr |
| Amanda G @LAlupusLady T3 To Patients the Experience will always matter bc it impacts our lives. Patient advocates will do whatever it takes and not stop until our voices are heard! #hcldr |
| Geeta Nayyar, MD MBA @drgnayyar RT @MaramMPH: T3. Simple. Have Empathy!! #hcldr #PEsummit #ptexp |
| Fred Goldstein @fsgoldstein heading out thanks everyone, have a great week.. #hcldr |
| Jason A. Wolf @jasonawolf RT @sickgirlspeaks: T3-- the only thing you CAN do in a revolution: T3-- the only thing you CAN do in a revolution: stay focused on the collective vision, grow as we learn and have compassionate conversations with all involved #hcldr |
 | J Greg Merritt, PhD @patientispard T3 sorry late to the party. Let’s hope the work done now w patients fully partnered becomes how healthcare IS done. 🤞🙏#HCLDR https://t.co/D1AWqigGaU |
| Joe Babaian 🇺🇦 @JoeBabaian RT @lauradianeappel: T3 Just do it. Not kidding. Keep it on the agenda. Put it in front of the board. Make it part of #MedEd. #GSD #hcldr #pesummit https://t.co/y03N6QIaJf |
| Colin Hung @Colin_Hung @Zindoctor @EMoriartyWade @bonniesheeren Totally with you on Michale. That's awful Bonnie! #hcldr |
 | priya joseph @ayirpelle RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Heather McCullen @H_SalemOaks @ALZGLA @jasonawolf I'm a millennial and I have NO IDEA #hcldr |
| Colin Hung @Colin_Hung @PracticalHIT @PatientCritical LOL #hcldr |
| Patient Critical Co-op @PatientCritical T3 The Q of how to keep #patientexperience moving forward when it is no longer trending/shiny/new is a perfect answer in itself. Bake PROMs and #codesign into #QI, #regulations & payment structure. Anything else isn't #healthcare, it's perfume on a pig. #pesummit #hcldr https://t.co/NNqY0p54CC |
| Alzheimer's Los Angeles @AlzheimersLA @MariahWrites @jasonawolf Just thinking about it gives me typos, Mariah 🙈 #salute #hcldr |
| Enlightening Results 💡 @GraceCordovano @subatomicdoc @SunnieSouthern @WesleyWilson @bonniesheeren We need to do such a better job with #EoL care planning. Normalize the conversation that will pave the way to better #PtExp for patients, doctors, families. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @ALZGLA: A positive patient experience is going to be different for each person. That means providing systems of care that are flexible and responsive. There's no one-size-fits-all answer to this. Its not a box to check off. #hcldr https://t.co/M3Ki4nKVqR |
| Joe Babaian 🇺🇦 @JoeBabaian RT @bonniesheeren: T2: T2: I had a personally terrible experience at an ER (not MH, @Zindoctor!)-and I wrote the CEO & admins about the fact that we had to call in an outside doctor to see me in the ER (!??!!)--and I got a form letter back? No where NEAR peak exp! #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @MMSJennifer: THIS. #hcldr https://t.co/j6drEEwFcG |
| Colin Hung @Colin_Hung @Zindoctor @jasonawolf @JoeBabaian It's a fast one tonight #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @GlobalGood_: @ALZGLA And don't forget cultural competency. That's part of the UE. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @EMoriartyWade: Thanks for including us caregivers! #hcldr #PESummit https://t.co/iqeGYZy5ZW |
| Colin Hung @Colin_Hung RT @pfanderson: @Colin_Hung @CareCognitics Rather, for many it would, for some it would not. The way you phrase that creates bias & emphasis. Please, more equal, more balanced, ... It's really hard to say anything about this that doesn't come across as judgmental #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @jasonawolf: In case you are wondering. Please ignore the man behind the curtain. Couldn’t resist. #ptexp. #hcldr https://t.co/r3LEjMyPVs |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T3 I liken it to the Pedagogy of the Oppressed. Patients will have to lead the charge to keep #PatEx on the lips of organizational leaders. Patient-generated data and more empowered patients will lead the drive #hcldr https://t.co/y8N98dJ88n |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Jk_Jeffery: "Each patient must be their own best advocate." The hardest, but most effective method for keeping #PatientExperience a topic of necessity. #hcldr #PESummit https://t.co/P2bcGMiFhT |
| Jared Jeffery @Jk_Jeffery T3: Hopefully, eventually, it won't NEED the energy that comes from being the "shiny new thing." Love to see @RasuShrestha 's "When technology works, it's invisible" come into play in a big way here. #hcldr #PESummit https://t.co/SKbbTUsvTI |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Elizabe85727641: T3 Develop, practice & fund health advocacy knowledge, include Pt knowledge, increase Pt. Health literacy, & fund medical/nursing/HC professional education on inter-personal relations bc “everyone knows something.” #hcldr |
| Michael Joseph, PMP @HealthData4All RT @Colin_Hung: Taking a moment to capture this moment. Tweeting with good friends @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf in a bar, listening to a live band, talking #ptexp while here at #PESummit #hcldr https://t.co/vRjZ0NjjiO |
| Geeta Nayyar, MD MBA @drgnayyar T3: #Ptexp will always be relevant. Consumer/patient experience is not going away. The consumers are driving the HC dollars and will continue to do so. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @GraceCordovano: Yes!!! This 👇👇 #empathy #compassion #PXTogether #PESummit #hcldr https://t.co/9bCfyhvGKx |
| Mike “STILL wearing the mask” Gonzalez, MD @Zindoctor Exactly. This. Should. Be. Our. 🎯 #hcldr https://t.co/urnXSjpgyA |
| Colin Hung @Colin_Hung @2healthguru T3 Can always count on you for tweets with zing Gregg. Love it #hcldr |
| HCLDR Moderator @hcldr Repeating T3 What can we do to keep patient experience moving forward when it is no longer a trending topic/shiny new thing? #hcldr #PESummit https://t.co/IM4KX2bCWv |
| Lisa Davis Budzinski @lisadbudzinski T3 As long as there are patients, there will always be healthcare experiences. Buzz words come & go in all business niches. #Ptexp in itself will remain a front line action point #hcldr https://t.co/1yjLgjS1kt |
| Sunnie Southern @SunnieSouthern T3 I think we are just at the beginning of #patients and #clinicians demanding more personalized humane experiences. Patients will continue to have more choices I where they get their care and we will continue to need more caring clinicians to provide that care #hcldr #PEsummit |
| Amanda G @LAlupusLady T3 Tiny steps forward make a long journey shorter. Listen to patients, hear us. Invite advocate to share and speak at conferences and to your team. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @ShereesePubHlth: T3 I liken it to the Pedagogy of the Oppressed. Patients will have to lead the charge to keep #PatEx on the lips of organizational leaders. Patient-generated data and more empowered patients will lead the drive #hcldr https://t.co/y8N98dJ88n |
| Sunnie Southern @SunnieSouthern RT @GraceCordovano: @subatomicdoc @SunnieSouthern @WesleyWilson @bonniesheeren We need to do such a better job with #EoL care planning. Normalize the conversation that will pave the way to better #PtExp for patients, doctors, families. #hcldr |
| Bingle @TheBingle @PriceAshleyE Not in my case. I said something is there. The professionals said you're crazy. Going really deep The Patient was correct. You want bottom of ocean? I got that also. #hcldr |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @MMSJennifer I didn't say it was. I merely expressed my opinion. #hcldr https://t.co/wIXY2Detdh |
| Aurelia Cotta @AureliaCotta RT @twirlandswirl: T1 As someone who has been sexually violated, my first GYN visit was traumatic. Told him I was scared, he ignored me. Didn't tell me what he was doing. Said "did you expect it not to hurt?" when I winced. Left me exposed and walked out without even talking to me after. #hcldr |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George T3 • understand the patients journey #HCLDR https://t.co/moGxGmmBNU |
| Aurelia Cotta @AureliaCotta RT @twirlandswirl: T1 The next time I got myself to a GYN - years later - I explained my previous trauma. She said an exam isn't traumatic and treated me mostly the same way. A decade later, it's still a trauma point. I get physically sick when I have to go. So yeah. Pt experience matters. #hcldr |
| Duke Center for PHC @DukePHC T2-Regarding whether or not we’ve reached the peak of the trend curve is hard to answer. However, we have objectively not met peak patient experiences in practice: as the trend diminishes, our priority should be making universal positive patient experiences a necessity #hcldr |
| Colin Hung @Colin_Hung RT @LAlupusLady: T3 Tiny steps forward make a long journey shorter. Listen to patients, hear us. Invite advocate to share and speak at conferences and to your team. #hcldr |
| Jared Jeffery @Jk_Jeffery RT @SunnieSouthern: T3 I think we are just at the beginning of #patients and #clinicians demanding more personalized humane experiences. Patients will continue to have more choices I where they get their care and we will continue to need more caring clinicians to provide that care #hcldr #PEsummit |
| Erin Moriarty Wade @EMoriartyWade RT @Jk_Jeffery: @EMoriartyWade @HackensackUMC Add @primarychildren to the list of awesome experiences. Love having such a shining example of child care so close to home. #hcldr #PESummit |
| Gary L. Thompson @garyleethompson #patientcentric is one of the more curious terms in #healthcare Just b/c I arrive at a doctor's office or a hospital doesn't mean something changed. I'm still human, and I simply need something "fixed" #hcldr #pesummit |
| Joe Babaian 🇺🇦 @JoeBabaian @LAlupusLady Incremental steps = an entire lifetime's journey when you don't stop! :) #PESummit #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @LAlupusLady: T3 Tiny steps forward make a long journey shorter. Listen to patients, hear us. Invite advocate to share and speak at conferences and to your team. #hcldr |
| Jennifer Michelle, MPH (she) @MMSJennifer @wareFLO As an epidemiologist, I would love to see a study of these preferences broken down by those with chronic conditions, singular episodes and no patient experiences. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA Imagine if hospitals utilized theatre of the oppressed strategies to get patient and caregiver input... 😍 #hcldr https://t.co/233jyKwvuH |
| Mike “STILL wearing the mask” Gonzalez, MD @Zindoctor @Colin_Hung @jasonawolf @JoeBabaian No idea how you do it, Colin. Me, right now with #hcldr https://t.co/JYpJ77n1UX |
| Amanda G @LAlupusLady RT @JoeBabaian: @LAlupusLady Incremental steps = an entire lifetime's journey when you don't stop! :) #PESummit #hcldr |
| Aurelia Cotta @AureliaCotta @twirlandswirl #hcldr thank you so much for trusting us with your story. T1 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Ron_George: T3 • understand the patients journey #HCLDR https://t.co/moGxGmmBNU |
| Colin Hung @Colin_Hung RT @lisadbudzinski: T3 As long as there are patients, there will always be healthcare experiences. Buzz words come & go in all business niches. #Ptexp in itself will remain a front line action point #hcldr https://t.co/1yjLgjS1kt |
| Erin Moriarty Wade @EMoriartyWade @Jk_Jeffery @HackensackUMC @primarychildren Glad to hear that! :) #hcldr #PESummit |
| Colin Hung @Colin_Hung RT @hcldr: Repeating T3 What can we do to keep patient experience moving forward when it is no longer a trending topic/shiny new thing? #hcldr #PESummit https://t.co/IM4KX2bCWv |
| CareCognitics @CareCognitics RT @SunnieSouthern: T3 I think we are just at the beginning of #patients and #clinicians demanding more personalized humane experiences. Patients will continue to have more choices I where they get their care and we will continue to need more caring clinicians to provide that care #hcldr #PEsummit |
| Rasu Shrestha MD MBA @RasuShrestha T3: KEY to making #PatientExperience really matter = getting the "business model" done right. 🔥Example: Greater incentives tied directly to better experience. #HCLDR #PEsummit https://t.co/fkNsYweHuH https://t.co/o9KhIuzm7J |
| Matthew Katz, MD 🟦 @subatomicdoc @GraceCordovano @SunnieSouthern @WesleyWilson @bonniesheeren I agree re: planning, and then support as our bodies, and our treatments, are no longer working. Part of that, like you said, is being more comfortable with the conversation. #hcldr |
| Benjamin Isgur @bisgur #hcldr https://t.co/mQHYJmWUZw |
| Colin Hung @Colin_Hung RT @RasuShrestha: T3: T3: KEY to making #PatientExperience really matter = getting the "business model" done right. 🔥Example: Greater incentives tied directly to better experience. #HCLDR #PEsummit https://t.co/fkNsYweHuH https://t.co/o9KhIuzm7J |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Focus on nuts & bolts: workflow #hcldr https://t.co/CQISEuCPiU |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @ALZGLA right? #hcldr |
| Lisa Davis Budzinski @lisadbudzinski T3 In #HIT, the #Ptexp needs to be the focus of outcomes. #hcldr https://t.co/1yjLgjS1kt |
| Cummings Graduate Institute @CGIBHS RT @ALZGLA: A positive patient experience is going to be different for each person. That means providing systems of care that are flexible and responsive. There's no one-size-fits-all answer to this. Its not a box to check off. #hcldr https://t.co/M3Ki4nKVqR |
| Virginia @PracticalHIT #t3 what we alway do reinvent it with a new buzzword. Perhaps that can be a #hcldr contest @hcldr? |
| Maram Museitif, DrPH, MPH, CPH @MaramDrPH @JoeBabaian Just by putting ourselves in their shoes. I understand our system is complex, the needs are high & resources are low. But we must treat everyone with dignity & respect. #hcldr #PESummit #ptexp |
| Mark Milligan @MarkMilliganDPT @hcldr T3: If you are a #provider, provide the best damn empathetic, patient-centered care you can, communicate, track your metrics: #patientsatisfaction, net promoter score, and cx/no show rate... If you are a #patient, do not settle for anything less. #HCLDR Patients are the reason. |
| Enlightening Results 💡 @GraceCordovano RT @SunnieSouthern: T3 I think we are just at the beginning of #patients and #clinicians demanding more personalized humane experiences. Patients will continue to have more choices I where they get their care and we will continue to need more caring clinicians to provide that care #hcldr #PEsummit |
| Joe Babaian 🇺🇦 @JoeBabaian RT @MaramMPH: @JoeBabaian Just by putting ourselves in their shoes. I understand our system is complex, the needs are high & resources are low. But we must treat everyone with dignity & respect. #hcldr #PESummit #ptexp |
| Matthew Katz, MD 🟦 @subatomicdoc RT @LAlupusLady: T3 Tiny steps forward make a long journey shorter. Listen to patients, hear us. Invite advocate to share and speak at conferences and to your team. #hcldr |
| Bingle @TheBingle @Ron_George T3 Gee.... you're pretty smart for a .... That Big Word after your name. #hcldr |
| Patient Critical Co-op @PatientCritical RT @Ron_George: T3 • understand the patients journey #HCLDR https://t.co/moGxGmmBNU |
| Jason A. Wolf @jasonawolf Ok so #ptexp isn’t shiny. It’s gritty, personal, real, hard, intentional &!purposeful requires intention, commitment, stamina, vision, agility & heart. We can never ever relent or waver. Or let it be framed in any other way than THIS. IS. HEALTHCARE! #hcldr #humanexp #pxtogether https://t.co/L2jG8JGlVt |
| Mariah Obiedzinski @MariahWrites RT @PracticalHIT: #t3 what we alway do reinvent it with a new buzzword. Perhaps that can be a #hcldr contest @hcldr? |
| Jennifer Michelle, MPH (she) @MMSJennifer @wareFLO I meant that the health system as a whole should not assume that view, not you personally. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @MaramMPH That's non negotiable! Agree! Always. #PESummit #hcldr |
| Bob @RBlount RT @MaramMPH: @JoeBabaian Just by putting ourselves in their shoes. I understand our system is complex, the needs are high & resources are low. But we must treat everyone with dignity & respect. #hcldr #PESummit #ptexp |
| Matthew Katz, MD 🟦 @subatomicdoc RT @MaramMPH: @JoeBabaian Just by putting ourselves in their shoes. I understand our system is complex, the needs are high & resources are low. But we must treat everyone with dignity & respect. #hcldr #PESummit #ptexp |
| Amanda G @LAlupusLady @JoeBabaian When it is your life, sharing the journey becomes the only way to make an impact. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @ALZGLA: Imagine if hospitals utilized theatre of the oppressed strategies to get patient and caregiver input... 😍 #hcldr https://t.co/233jyKwvuH |
| Joe Babaian 🇺🇦 @JoeBabaian RT @jasonawolf: Ok so #ptexp isn’t shiny. It’s gritty, personal, real, hard, intentional &!purposeful requires intention, commitment, stamina, vision, agility & heart. We can never ever relent or waver. Or let it be framed in any other way than THIS. IS. HEALTHCARE! #hcldr #humanexp #pxtogether https://t.co/L2jG8JGlVt |
| Mariah Obiedzinski @MariahWrites RT @jasonawolf: Ok so #ptexp isn’t shiny. It’s gritty, personal, real, hard, intentional &!purposeful requires intention, commitment, stamina, vision, agility & heart. We can never ever relent or waver. Or let it be framed in any other way than THIS. IS. HEALTHCARE! #hcldr #humanexp #pxtogether https://t.co/L2jG8JGlVt |
| Colin Hung @Colin_Hung T3 Not to be biased but I would say that events and conferences like #PX2018 by @BerylInstitute and #PESummit @ClevelandClinic will help ensure it doesn't fall too far off the radar #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @jasonawolf Truth! #PESummit #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @ShereesePubHlth: T3 I liken it to the Pedagogy of the Oppressed. Patients will have to lead the charge to keep #PatEx on the lips of organizational leaders. Patient-generated data and more empowered patients will lead the drive #hcldr https://t.co/y8N98dJ88n |
| Erin Moriarty Wade @EMoriartyWade @Jk_Jeffery @HackensackUMC @primarychildren @Colin_Hung and @SunnieSouthern and @GraceCordovano has anyone addressed the pediatric patient experience at the #PESummit? #hcldr #Ptexp |
| Enlightening Results 💡 @GraceCordovano Another gem from the live tweeting crew 👇👇🙌🙌 #hcldr https://t.co/TfGCxilG7b |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George RT @MarkMilliganDPT: @hcldr T3: @hcldr T3: If you are a #provider, provide the best damn empathetic, patient-centered care you can, communicate, track your metrics: #patientsatisfaction, net promoter score, and cx/no show rate... If you are a #patient, do not settle for anything less. #HCLDR Patients are the reason. |
| Colin Hung @Colin_Hung @ColtonOrtolf @RasuShrestha @JoeBabaian @jasonawolf @GraceCordovano @SunnieSouthern @JohnSharp @andrewintech @innonurse @healthythinker @jameyedwards T3 Interesting What parts of MACRA do you think? #hcldr |
| Colin Hung @Colin_Hung RT @jasonawolf: Ok so #ptexp isn’t shiny. It’s gritty, personal, real, hard, intentional &!purposeful requires intention, commitment, stamina, vision, agility & heart. We can never ever relent or waver. Or let it be framed in any other way than THIS. IS. HEALTHCARE! #hcldr #humanexp #pxtogether https://t.co/L2jG8JGlVt |
| Heather McCullen @H_SalemOaks @jasonawolf I think that's exactly the point. The people on the ground know that, the marketing-minded people see a shiny buzzword. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @Jk_Jeffery: @EMoriartyWade @HackensackUMC Also - I think you highlight an important part of #PatientExperience - It comes down to the details. ESP. for children, where parents suffer alongside patients more than other care-types, it would seem. #hcldr #PESummit |
| Alzheimer's Los Angeles @AlzheimersLA RT @Zindoctor: Exactly. This. Should. Be. Our. 🎯 #hcldr https://t.co/urnXSjpgyA |
| Bingle @TheBingle T3 Accept the patient as possibly having invaluable input at 'Your Conferences' ! #hcldr https://t.co/QdyUwuANFX |
| Alzheimer's Los Angeles @AlzheimersLA RT @ShereesePubHlth: @ALZGLA right? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @jasonawolf: Ok so #ptexp isn’t shiny. It’s gritty, personal, real, hard, intentional &!purposeful requires intention, commitment, stamina, vision, agility & heart. We can never ever relent or waver. Or let it be framed in any other way than THIS. IS. HEALTHCARE! #hcldr #humanexp #pxtogether https://t.co/L2jG8JGlVt |
| Richard Corder @RichardCorder T3 We have created 2 narrow a def. of #ptexp to sell surveys, pedal services & push tactics. Need to rethink #ptexp as #healthcare #hcldr |
| Bingle @TheBingle RT @SunnieSouthern: T3 I think we are just at the beginning of #patients and #clinicians demanding more personalized humane experiences. Patients will continue to have more choices I where they get their care and we will continue to need more caring clinicians to provide that care #hcldr #PEsummit |
| Amanda G @LAlupusLady #Empathy is the theme of #PESummit for a reason. #hcldr. XO @empathy4health https://t.co/aPwuOhDrw0 |
| Matthew Katz, MD 🟦 @subatomicdoc @MaramMPH @JoeBabaian Excellent point @MaramMPH - I completely agree. Simple, fundamental concept. Not easy, but essential #hcldr |
| Colin Hung @Colin_Hung @jasonawolf T3 Love that you said it's gritty mirrors some of the discussion points we spoke about in our interview today and what some #PESummit speakers have been saying. Great point Jason! #hcldr |
| Enlightening Results 💡 @GraceCordovano @ColtonOrtolf @RasuShrestha @JoeBabaian @Colin_Hung @jasonawolf @SunnieSouthern @JohnSharp @andrewintech @innonurse @healthythinker @jameyedwards Experiences of value must be defined by what's valuable to patients. #hcldr |
 | Jill Murphy, DPT, LAT, CSCS @MotionWorksPT RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Patient Critical Co-op @PatientCritical #grassroots #grassroots #grassroots We won't have #patientexperience until the majority of people feel empowered to ask questions, demand #codesign & expect shared decisionmaking. #Pesummit #hcldr https://t.co/UQKqDpbhcO |
| PF Anderson @pfanderson@disabled.social @pfanderson @jasonawolf Okay, there's today's T-SHIRT quote! #hcldr |
| Colin Hung @Colin_Hung RT @RichardCorder: T3 We have created 2 narrow a def. of #ptexp to sell surveys, pedal services & push tactics. Need to rethink #ptexp as #healthcare #hcldr |
| Heather McCullen @H_SalemOaks @Colin_Hung @BerylInstitute @ClevelandClinic How do you keep those conferences from falling off the radar though? #hcldr |
| Wes Wilson @WesleyWilson @gnayyar True #Ptexp will always be relevant. if its a "Hot Topic" or not... who is to say... I just want to add one thing (not at you specifically, but to followers of thread) consumers don't drive HC dollars in that context in all healthcare systems, but agree 4 where you are #hcldr |
| Mariah Obiedzinski @MariahWrites RT @TheBingle: T3 Accept the patient as possibly having invaluable input at 'Your Conferences' ! #hcldr https://t.co/QdyUwuANFX |
| CP Nerve Center @Cpnervecenter Keeping in mind that good patient experience is associated with important clinical processes and outcomes #hcldr #MEQAPI |
| Joe Babaian 🇺🇦 @JoeBabaian Says @MarkMilliganDPT: If you are a #provider, provide the best damn empathetic, patient-centered care you can, communicate, track your metrics: #patientsatisfaction, net promoter score, & cx/no show rate... If you are a #patient, do not settle for anything less. #HCLDR https://t.co/PjFx7ph5DE |
| Lewis Levy, MD, FACP @lewismlevy @jasonawolf Well stated. #ptexp is not separate or an add on - it should be core to what we. It's a driver of better outcomes. #hcldr |
| Amanda G @LAlupusLady RT @TheBingle: T3 Accept the patient as possibly having invaluable input at 'Your Conferences' ! #hcldr https://t.co/QdyUwuANFX |
| Mariah Obiedzinski @MariahWrites @TheBingle Love ❤ #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @subatomicdoc: @MaramMPH @JoeBabaian Excellent point @MaramMPH - I completely agree. Simple, fundamental concept. Not easy, but essential #hcldr |
| Tiffany Christensen @sickgirlspeaks RT @RichardCorder: T3 We have created 2 narrow a def. of #ptexp to sell surveys, pedal services & push tactics. Need to rethink #ptexp as #healthcare #hcldr |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @MMSJennifer #hcldr https://t.co/6UbbjpQ96r |
| Joe Babaian 🇺🇦 @JoeBabaian RT @LAlupusLady: @JoeBabaian When it is your life, sharing the journey becomes the only way to make an impact. #hcldr |
| Helena Hamilton @TweetlySaved Ask the pt. about what matters to them. For instance, Georgtown Univ. Hospital used to handle tranport by leaving the pt. alone in a deserted corridor. Then someone would come pick the pt. up to 30 minutes later. They were surprised I said that was a bad experience. #hcldr https://t.co/GLpv6dIPeB |
 | MedEdBot @MedEdBot RT @lauradianeappel: T3 Just do it. Not kidding. Keep it on the agenda. Put it in front of the board. Make it part of #MedEd. #GSD #hcldr #pesummit https://t.co/y03N6QIaJf |
| Bingle @TheBingle @lisadbudzinski T3 Correct Lisa!..... In a Kitt Car Voice #hcldr |
| Jared Jeffery @Jk_Jeffery @H_SalemOaks @jasonawolf Oh. And it *IS* shiny. #ChokingOnTheSmokeAndMirrors #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren T3: My internist is the least shiny pt experience around: chickens in her side clinic yard and vegetables in her waiting room (w/ bags for pts to take home) from a local Farmer's Market. That's the direction we need to keep moving! #hcldr |
| Colin Hung @Colin_Hung @EMoriartyWade @Jk_Jeffery @HackensackUMC @primarychildren @SunnieSouthern @GraceCordovano There were several pediatricians who were speakers. The sessions I was in covered pediatrics tangentially but not directly. Anyhting specific you were looking to hear about? #hcldr #PESummit |
| CP Nerve Center @Cpnervecenter Wow! This 👇! #hcldr https://t.co/M6HceKnwHP |
| Jason A. Wolf @jasonawolf Hey there @EMoriartyWade. Look for full special issue of @PXJournal on this topic this July. #ptexp #hcldr https://t.co/qgUrBez6Qo |
 | Jerry Durham @Jerry_DurhamPT RT @MarkMilliganDPT: @hcldr Hey all! Mark Milligan, physical therapist in #Austin looking forward to next level patient experience solutions tonight! #Ptexp @Jerry_DurhamPT #HCLDR |
| Rasu Shrestha MD MBA @RasuShrestha T3: We should strive to push for the MDE: "Minimum Delightful Experience" as our base. #HCLDR #PEsummit https://t.co/6J7WkUx46X |
| David Dolton @DaveDolton Quite possibly the moment of #PESummit @ZDoggMD #hcldr https://t.co/BaRXaKoHCT |
| Ian Pereira @IanJPereira @hcldr Once “#ptexp” is aligned with outcome measures, hopefully it, too, will continue to improve. T3 #PRO? #hcldr #PEsummit |
| HCLDR Moderator @hcldr Almost time for our final question. Let’s get ready for T4 in just 1 minute! #hcldr #PESummit |
| Colin Hung @Colin_Hung RT @TweetlySaved: Ask the pt. about what matters to them. For instance, Georgtown Univ. Hospital used to handle tranport by leaving the pt. alone in a deserted corridor. Then someone would come pick the pt. up to 30 minutes later. They were surprised I said that was a bad experience. #hcldr https://t.co/GLpv6dIPeB |
| Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 @twirlandswirl It took me awhile to feel comfortable opening up. I do still wonder sometimes if it is overhearing, but I've really only had positive, supportive responses. #hcldr https://t.co/YcJNCWb5ek |
| Sunnie Southern @SunnieSouthern @Colin_Hung @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian Wanted to change it up a bit - just like you all do everyday- looking at problems differently in healthcare so that there is hope for change. #UpsideDown #Hcldr https://t.co/UWmRoTivGY |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RasuShrestha: T3: T3: KEY to making #PatientExperience really matter = getting the "business model" done right. 🔥Example: Greater incentives tied directly to better experience. #HCLDR #PEsummit https://t.co/fkNsYweHuH https://t.co/o9KhIuzm7J |
| Michael Joseph, PMP @HealthData4All RT @SunnieSouthern: @Colin_Hung @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian Wanted to change it up a bit - just like you all do everyday- looking at problems differently in healthcare so that there is hope for change. #UpsideDown #Hcldr https://t.co/UWmRoTivGY |
| Jason A. Wolf @jasonawolf RT @Colin_Hung: @jasonawolf T3 Love that you said it's gritty mirrors some of the discussion points we spoke about in our interview today and what some #PESummit speakers have been saying. Great point Jason! #hcldr |
| CareCognitics @CareCognitics @bonniesheeren This sounds like a great experience #hcldr |
| Nick Adkins @nickisnpdx @EMoriartyWade ugh! a year! @rickybloomfield has a link somewhere that shows which hospitals around the US have already figured this stuff out and r making it way easier. #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @RasuShrestha: T3: We should strive to push for the MDE: T3: We should strive to push for the MDE: "Minimum Delightful Experience" as our base. #HCLDR #PEsummit https://t.co/6J7WkUx46X |
| Mariah Obiedzinski @MariahWrites @bonniesheeren Aww my #dentist does this! Down to earth. #hcldr #PESummit |
| Amanda G @LAlupusLady RT @twirlandswirl: It took me awhile to feel comfortable opening up. I do still wonder sometimes if it is overhearing, but I've really only had positive, supportive responses. #hcldr https://t.co/YcJNCWb5ek |
| Maram Museitif, DrPH, MPH, CPH @MaramDrPH RT @subatomicdoc: @MaramMPH @JoeBabaian Excellent point @MaramMPH - I completely agree. Simple, fundamental concept. Not easy, but essential #hcldr |
| Heather McCullen @H_SalemOaks @twirlandswirl I keep my overshares out of text as much as I can. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RasuShrestha: T3: We should strive to push for the MDE: T3: We should strive to push for the MDE: "Minimum Delightful Experience" as our base. #HCLDR #PEsummit https://t.co/6J7WkUx46X |
| Erin Moriarty Wade @EMoriartyWade @hcldr T3 When you see a great example or have a great experience, say something! I always try to do this. Positive feedback for providers can be just as important as calling attention to problems. #hcldr, #ptexp #PESummit |
 | Brian Ahier @ahier RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| HCLDR Moderator @hcldr T4 Going forward, will technology or technique/training have a bigger positive impact on patient experience? Why? #hcldr #PESummit https://t.co/wlAieV04bH |
| Alzheimer's Los Angeles @AlzheimersLA Not all patients are know how or are comfortable advocating for themselves. Patient experience has to include empowering patients and their caregivers + giving them the tools to not settle for less. #hcldr https://t.co/KAvrbQ8B72 |
| Colin Hung @Colin_Hung RT @bonniesheeren: T3: My internist is the least shiny pt experience around: T3: My internist is the least shiny pt experience around: chickens in her side clinic yard and vegetables in her waiting room (w/ bags for pts to take home) from a local Farmer's Market. That's the direction we need to keep moving! #hcldr |
| Richard Corder @RichardCorder T4 Not Either/Or - other industries use technology 2 protect the fallible human from themselves & they train and retrain #ptsafety #hcldr |
| Amanda G @LAlupusLady RT @Colin_Hung: @EMoriartyWade @Jk_Jeffery @HackensackUMC @primarychildren @SunnieSouthern @GraceCordovano There were several pediatricians who were speakers. The sessions I was in covered pediatrics tangentially but not directly. Anyhting specific you were looking to hear about? #hcldr #PESummit |
| Bob @RBlount RT @RasuShrestha: T3: We should strive to push for the MDE: T3: We should strive to push for the MDE: "Minimum Delightful Experience" as our base. #HCLDR #PEsummit https://t.co/6J7WkUx46X |
| Lisa Davis Budzinski @lisadbudzinski Wow! This👇! 👏👏👏 #hcldr https://t.co/5GKnNXdln9 |
| Colin Hung @Colin_Hung RT @SunnieSouthern: @Colin_Hung @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian Wanted to change it up a bit - just like you all do everyday- looking at problems differently in healthcare so that there is hope for change. #UpsideDown #Hcldr https://t.co/UWmRoTivGY |
| Mark Milligan @MarkMilliganDPT @JoeBabaian We must always keep the #patient at the center of the focus. Without patients, we don't have jobs... #HCLDR #ptexp |
| Rasu Shrestha MD MBA @RasuShrestha @DaveDolton @ZDoggMD ZDogg is ze Man! #PEsummit #hcldr |
| Richard Corder @RichardCorder RT @jasonawolf: Ok so #ptexp isn’t shiny. It’s gritty, personal, real, hard, intentional &!purposeful requires intention, commitment, stamina, vision, agility & heart. We can never ever relent or waver. Or let it be framed in any other way than THIS. IS. HEALTHCARE! #hcldr #humanexp #pxtogether https://t.co/L2jG8JGlVt |
| Bonnie C. Sheeren, BCPA @bonniesheeren T3: Go back and FIX the shiny things! I see a LOT of patient portals (I manage my client's patient portals to help them navigate the hc system)---and some of those shiny things need to be polished! #hcldr |
| Enlightening Results 💡 @GraceCordovano The crew that is turning #healthcare & the #PtExp UPSIDE DOWN! <BOOM> #hcldr https://t.co/8coQMac2qM |
 | Hacking Health Monterrey @HHMonterrey RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Barby Ingle Official @BarbyIngle T4: The better technology is the better med records will be, the better TX options, the better access to care we will have. The more organized we are the better will will be as chronic care patients, technology helps get us there! #hcldr #PESummit https://t.co/ERfzO5Xeyg |
| Colin Hung @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian This is a much better angle ! Though I think my fingers look fat in that one :) #hcldr #PESummit |
 | Judith Lindsay @judithconsult RT @MarkMilliganDPT: @hcldr T3: @hcldr T3: If you are a #provider, provide the best damn empathetic, patient-centered care you can, communicate, track your metrics: #patientsatisfaction, net promoter score, and cx/no show rate... If you are a #patient, do not settle for anything less. #HCLDR Patients are the reason. |
| Jason A. Wolf @jasonawolf RT @ALZGLA: Not all patients are know how or are comfortable advocating for themselves. Patient experience has to include empowering patients and their caregivers + giving them the tools to not settle for less. #hcldr https://t.co/KAvrbQ8B72 |
| Colin Hung @Colin_Hung RT @hcldr: T4 Going forward, will technology or technique/training have a bigger positive impact on patient experience? Why? #hcldr #PESummit https://t.co/wlAieV04bH |
| Mariah Obiedzinski @MariahWrites RT @hcldr: T4 Going forward, will technology or technique/training have a bigger positive impact on patient experience? Why? #hcldr #PESummit https://t.co/wlAieV04bH |
| Maram Museitif, DrPH, MPH, CPH @MaramDrPH T4. Nothing will ever replace a simple human touch. #hcldr #PESummit #ptexp |
| Alzheimer's Los Angeles @AlzheimersLA This right here. #hcldr https://t.co/FbtlsQHGRo |
| Lewis Levy, MD, FACP @lewismlevy T3: And remember - when we're talking #healthtech & #ptexp - patients don’t want a sea of solutions. They want an easy-to-navigate experience. #hcldr https://t.co/RHegaiWrvW |
| Amanda G @LAlupusLady RT @hcldr: T4 Going forward, will technology or technique/training have a bigger positive impact on patient experience? Why? #hcldr #PESummit https://t.co/wlAieV04bH |
| Jared Jeffery @Jk_Jeffery T4: Training!!! Every piece of data I've looked at recently has practically shouted from the rooftops that while tech matters, technique/clinician TRAINING have the biggest impact! #hcldr #PESummit #ArchCollaborative https://t.co/0dESWcojnd |
| Bob @RBlount T4 tech will enable us to spend more time with the patient. Let’s just hope that’s how we invest that time! #hcldr https://t.co/3KJlyExW34 |
| Cummings Graduate Institute @CGIBHS @PriceAshleyE Well said. It must be a part of foundational education, not just an add-on or after thought. #hcldr |
| Wes Wilson @WesleyWilson @H_SalemOaks @Colin_Hung @BerylInstitute @ClevelandClinic .@iMig_Meso did a great job of keeping them in the conversation and involved this year... just want to give credit where credit is due... #hcldr |
| CP Nerve Center @Cpnervecenter @SunnieSouthern @Colin_Hung @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian Love the perspective! this is @lisadbudzinski behind @Cpnervecenter tonight : ) #hcldr |
| Colin Hung @Colin_Hung RT @RBlount: T4 tech will enable us to spend more time with the patient. Let’s just hope that’s how we invest that time! #hcldr https://t.co/3KJlyExW34 |
| Mark Milligan @MarkMilliganDPT RT @ALZGLA: Not all patients are know how or are comfortable advocating for themselves. Patient experience has to include empowering patients and their caregivers + giving them the tools to not settle for less. #hcldr https://t.co/KAvrbQ8B72 |
| Alzheimer's Los Angeles @AlzheimersLA RT @RasuShrestha: T3: We should strive to push for the MDE: T3: We should strive to push for the MDE: "Minimum Delightful Experience" as our base. #HCLDR #PEsummit https://t.co/6J7WkUx46X |
| PF Anderson @pfanderson@disabled.social @pfanderson @GraceCordovano Gotta have it ALL! https://t.co/8eqXnLslTg (by @jasonawolf ) #hcldr https://t.co/xCz32KrP4C |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George T4 • “The fax was here to stay...” can we make it improve #PatientExperience ? 📠📠📠📠📠📠📠📠📠😳😱😱 Why your doctor still relies on fax machines https://t.co/ZxbFcgtbXx #HCLDR https://t.co/E6SCgcgluF |
| Geeta Nayyar, MD MBA @drgnayyar RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Benjamin Isgur @bisgur T4: the education of providers and consumers and an organization's culture will beat technology any day of the week. People make the difference - full stop #hcldr |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George RT @RasuShrestha: T3: We should strive to push for the MDE: T3: We should strive to push for the MDE: "Minimum Delightful Experience" as our base. #HCLDR #PEsummit https://t.co/6J7WkUx46X |
| Heather McCullen @H_SalemOaks T4: Training, no question. And not just a class on "how to be nice to patients", it needs to be pervasive in medical training. Up there with basic safety. #hcldr |
| Bingle @TheBingle @lewismlevy @jasonawolf Exactly. And it is partly resposible why medical research is where it is today. The problem thus far is an acknowledgement from the "medical professionals" who are in their sheltered wombs of prestige. IMHO #hcldr |
| Geeta Nayyar, MD MBA @drgnayyar RT @MaramMPH: T4. Nothing will ever replace a simple human touch. #hcldr #PESummit #ptexp |
| Erin Moriarty Wade @EMoriartyWade @hcldr T3 Don’t forget the provider-patient relationship is a 2-way street!We bring our infusion center nurse a Starbucks iced coffee at our monthly visit and we send artwork/photos to our specialist in NJ to tell her how much we appreciate her saving our daughter. #hcldr #PESummit |
| Patient Critical Co-op @PatientCritical A3: Patient Experience needs to be driven by fact #healthcare is about patients needing help. Dr burnout is real, they need help but there's funding for it. Caregivers aren't paid but they live it are expected 365 days a year. Is that a sustainable 'experience' #hcldr #pesummit |
| Colin Hung @Colin_Hung @RBlount T4 I hope this is the case b/c we certainly didn't get this right in the current version of #HealthIT #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha There's right way & a wrong way to build a "Minimal Delightful Experience". Let's think about this in the context of #PatientExperience. #HCLDR #PESummit https://t.co/IVVMoezQcr |
| Duke Center for PHC @DukePHC T3- We must reiterate the impact of negative patient experiences so as to highlight the importance of providing quality healthcare. We can start by opening communication channels with patients to understand, through dialogue, what their expectations and preferences are. #hcldr |
| Sunnie Southern @SunnieSouthern @EMoriartyWade @Jk_Jeffery @HackensackUMC @primarychildren @Colin_Hung @GraceCordovano Yes! In @GraceCordovano awesome session a wonderful pediatric hospitalist @traulc talked about the #pediatric PtExp #PESummit #hcldr |
| Tiffany Christensen @sickgirlspeaks T4: I vote neither. Biggest impact will happen when the PRACTICE OF DISCOVERING EXPERIENCE happens before, during and after *every* new implementation of tech, training and poilicy. #hcldr |
| Mariah Obiedzinski @MariahWrites T4: I think it will come back to who uses technology with the most empathetic human touch. Not Tech for tech's sake. #HCLDR #PESummit |
| Hilda S. Mitrani @DigitalHilda RT @hcldr: T4 Going forward, will technology or technique/training have a bigger positive impact on patient experience? Why? #hcldr #PESummit https://t.co/wlAieV04bH |
| Enlightening Results 💡 @GraceCordovano T4) Yes, but they need to be ideated, designed, developed, launched & post-launch assessed by the end-users who will be engaging with them regularly. #hcldr https://t.co/GvjDf7ADTF |
| Heather McCullen @H_SalemOaks RT @RasuShrestha: There's right way & a wrong way to build a "Minimal Delightful Experience". Let's think about this in the context of #PatientExperience. #HCLDR #PESummit https://t.co/IVVMoezQcr |
| Mark Milligan @MarkMilliganDPT @ALZGLA Could not agree more! Yes!!! Need more characters... 😂 The provider should also be the best patient advocate possible and create a safe place for patients to communicate!! #hcldr |
| Nick Adkins @nickisnpdx RT @RasuShrestha: T3: We should strive to push for the MDE: T3: We should strive to push for the MDE: "Minimum Delightful Experience" as our base. #HCLDR #PEsummit https://t.co/6J7WkUx46X |
| Jared Jeffery @Jk_Jeffery @RBlount Personally, I use my extra time from my time-saving devices (washer, dryer, dishwasher etc.) on my time-sucking devices (phone, computer, etc.) #hcldr Does that say something about me, or human nature? 🤔 |
| Laura Appel @lauradianeappel T4 Training/modeling. #ptexp is a human endeavor first. #hcldr #pesummit https://t.co/0SLMNpZRNk |
| Sunnie Southern @SunnieSouthern RT @GraceCordovano: @ColtonOrtolf @RasuShrestha @JoeBabaian @Colin_Hung @jasonawolf @SunnieSouthern @JohnSharp @andrewintech @innonurse @healthythinker @jameyedwards Experiences of value must be defined by what's valuable to patients. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @DukePHC: T3- We must reiterate the impact of negative patient experiences so as to highlight the importance of providing quality healthcare. We can start by opening communication channels with patients to understand, through dialogue, what their expectations and preferences are. #hcldr |
| CP Nerve Center @Cpnervecenter T4 Technology will have a major impact on the #ptexp, hopefully in a positive manner: https://t.co/PwKWL0rXYa #hcldr |
| CareCognitics @CareCognitics We have had improvement with technology based on loyalty programs in Vegas. Technology can and should have a positive impact. We need to hold technology to higher standards and ask - what is the purpose of this technology? What is the job to be done? #hcldr #PESummit https://t.co/NF5bAHg0qX |
| Bob @RBlount RT @RasuShrestha: There's right way & a wrong way to build a "Minimal Delightful Experience". Let's think about this in the context of #PatientExperience. #HCLDR #PESummit https://t.co/IVVMoezQcr |
| Geeta Nayyar, MD MBA @drgnayyar T4: Both are equally important, but technology is easier to standardize and scale. Training augments the softer skills so necessary esp in certain fields like oncology but it’s harder to scale. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @H_SalemOaks: T4: T4: Training, no question. And not just a class on "how to be nice to patients", it needs to be pervasive in medical training. Up there with basic safety. #hcldr |
| Colin Hung @Colin_Hung @LarryKaiser @hcldr T4 I think for common stuff maybe. After all I'm not sure people would say that an ATM gives us the warm and fuzzies like a teller would BUT I think people would agree it's much more convenient for common things #hcldr #PESummit |
| Jared Jeffery @Jk_Jeffery RT @RasuShrestha: There's right way & a wrong way to build a "Minimal Delightful Experience". Let's think about this in the context of #PatientExperience. #HCLDR #PESummit https://t.co/IVVMoezQcr |
| Sean Erreger, LCSW @StuckonSW @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian My initial reaction: Will you people put down your phones and just talk to each other. Colin: <taps me on the shoulder> Um Sean... it's during #hcldr chat Me: Oh |
| Erin Moriarty Wade @EMoriartyWade @Colin_Hung @Jk_Jeffery @HackensackUMC @primarychildren @SunnieSouthern @GraceCordovano Thanks @Colin_Hung I was just curious since kids don’t really have a voice in all this. My daughter has lots of thoughts but is too young for Twitter :) #hcldr #PESummit |
| Jason A. Wolf @jasonawolf Can we all agree WE will have the greatest impact on #ptexp. Up to committed leaders, visionaries, revolutionaries, caters, patients, families, etc. to ensure #ptexp is not a “thing” we do but rather “what” we do in healthcare. Power of #PXTogether #Hcldr. Honored to push w/you! https://t.co/bRI7XbCC6Z |
| Helena Hamilton @TweetlySaved @EMoriartyWade @hcldr I just did this on Friday! I told my PCP how much I enjoy the way he listens, is patient and is never condescending. I made him blush, LOL. 😊 #hcldr |
| Amanda G @LAlupusLady @hcldr A4 Technology, training and technique will impact the patient experience but these tools are only useful if they are used by people with the time, heart and passion to care about improving the Experience. #hcldr |
| Colin Hung @Colin_Hung RT @jasonawolf: Can we all agree WE will have the greatest impact on #ptexp. Up to committed leaders, visionaries, revolutionaries, caters, patients, families, etc. to ensure #ptexp is not a “thing” we do but rather “what” we do in healthcare. Power of #PXTogether #Hcldr. Honored to push w/you! https://t.co/bRI7XbCC6Z |
| Sean Erreger, LCSW @StuckonSW RT @Colin_Hung: Taking a moment to capture this moment. Tweeting with good friends @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf in a bar, listening to a live band, talking #ptexp while here at #PESummit #hcldr https://t.co/vRjZ0NjjiO |
| Mike “STILL wearing the mask” Gonzalez, MD @Zindoctor @bonniesheeren Lots of work in this space to be done, Bonnie. LOTS. (as you know) Most health systems would argue "having" a portal = providing access. I don't agree. #WorkInProgress #hcldr https://t.co/F5HE1Vkggg |
| Mariah Obiedzinski @MariahWrites I spit my water 🤣🤣🤣 #hcldr https://t.co/ssOMmxQPWC |
| Colin Hung @Colin_Hung RT @EMoriartyWade: @Colin_Hung @Jk_Jeffery @HackensackUMC @primarychildren @SunnieSouthern @GraceCordovano Thanks @Colin_Hung I was just curious since kids don’t really have a voice in all this. My daughter has lots of thoughts but is too young for Twitter :) #hcldr #PESummit |
| Ian Pereira @IanJPereira @andrewintech Reminds me of a venn diagram with a taboo. Hopefully with alignment, experience and outcome can be optimized in the short and long term for everyone. T1 #hcldr #PESummit https://t.co/0Qce80Zl9s |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George T4 • The Digital Patient Experience Must Also Be a Human(e) Experience https://t.co/zQvNEUTNs2 #HCLDR https://t.co/3YHxcJdsTT |
| Bingle @TheBingle @GraceCordovano @ColtonOrtolf @RasuShrestha @JoeBabaian @Colin_Hung @jasonawolf @SunnieSouthern @JohnSharp @andrewintech @innonurse @healthythinker @jameyedwards Such a Grace full response! #hcldr |
| Mariah Obiedzinski @MariahWrites RT @TweetlySaved: @EMoriartyWade @hcldr I just did this on Friday! I told my PCP how much I enjoy the way he listens, is patient and is never condescending. I made him blush, LOL. 😊 #hcldr |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO I'll be in the minority, I'm sure. Technology, specifically workflow tech. Until users & patients can directly, without requiring programmers, modify the healthcare workflows affecting them, improving patient experience will continue to be a needlessly frustrating exercise #hcldr https://t.co/WlQG0MqwPn |
| Joe Babaian 🇺🇦 @JoeBabaian When it comes to #PtExp - we have to remember the next generation! What are we modeling for our kids &/or community? Are we there showing them or are we disconnected? Food for thought! Call this "human experience" - it pays dividends! #empathy #hcldr #PESummit https://t.co/Zi4Q2ECzEG |
| Richard Corder @RichardCorder T4 We need to support clinicians w/ technology that stops relying on the fallibility of humans & trains in a way that allows for practice, convenience and respects adult learner (virtual simulation) #hcldr #ptexp #ptsafety |
| Colin Hung @Colin_Hung RT @Jk_Jeffery: @RBlount Personally, I use my extra time from my time-saving devices (washer, dryer, dishwasher etc.) on my time-sucking devices (phone, computer, etc.) #hcldr Does that say something about me, or human nature? 🤔 |
| Colin Hung @Colin_Hung RT @MarkMilliganDPT: @ALZGLA Could not agree more! Yes!!! Need more characters... 😂 The provider should also be the best patient advocate possible and create a safe place for patients to communicate!! #hcldr |
| Mariah Obiedzinski @MariahWrites RT @StuckonSW: @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian My initial reaction: Will you people put down your phones and just talk to each other. Colin: <taps me on the shoulder> Um Sean... it's during #hcldr chat Me: Oh |
| Tiffany Christensen @sickgirlspeaks RT @jasonawolf: Can we all agree WE will have the greatest impact on #ptexp. Up to committed leaders, visionaries, revolutionaries, caters, patients, families, etc. to ensure #ptexp is not a “thing” we do but rather “what” we do in healthcare. Power of #PXTogether #Hcldr. Honored to push w/you! https://t.co/bRI7XbCC6Z |
| Colin Hung @Colin_Hung RT @TweetlySaved: @EMoriartyWade @hcldr I just did this on Friday! I told my PCP how much I enjoy the way he listens, is patient and is never condescending. I made him blush, LOL. 😊 #hcldr |
| CareCognitics @CareCognitics @Jk_Jeffery @RBlount Utilization = they are more relevant. Solitaire was always more fun than laundry. #hcldr |
| Colin Hung @Colin_Hung RT @RichardCorder: T4 We need to support clinicians w/ technology that stops relying on the fallibility of humans & trains in a way that allows for practice, convenience and respects adult learner (virtual simulation) #hcldr #ptexp #ptsafety |
| Wes Wilson @WesleyWilson Its been a great #hcldr , sorry to bail early on the chat. I need to go look at some tumours data I just got back. but wishing everyone a great rest of your week and keep up the great #ptexp work at #PESummit ! |
| Colin Hung @Colin_Hung RT @JoeBabaian: When it comes to #PtExp - we have to remember the next generation! What are we modeling for our kids &/or community? Are we there showing them or are we disconnected? Food for thought! Call this "human experience" - it pays dividends! #empathy #hcldr #PESummit https://t.co/Zi4Q2ECzEG |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T4 Perhaps when we learn to stop treating tech as competition for #patex. Tech can improve the patient experience but only through human compassion. We're not enemies, we're family #hcldr https://t.co/5p20VNmrdt |
| Bob @RBlount RT @JoeBabaian: When it comes to #PtExp - we have to remember the next generation! What are we modeling for our kids &/or community? Are we there showing them or are we disconnected? Food for thought! Call this "human experience" - it pays dividends! #empathy #hcldr #PESummit https://t.co/Zi4Q2ECzEG |
| Jared Jeffery @Jk_Jeffery THIS is the reframing of mindset I needed in this conversation. #hcldr #PESummit https://t.co/LHqchTDDlO |
 | laminopathies support group @laminopathies T4 I'm hoping that training will become less hierarchical. The rigid hierarchies are dangerous to patients. Not good for anyone. #hcldr |
| Jason A. Wolf @jasonawolf RT @sickgirlspeaks: T4: T4: I vote neither. Biggest impact will happen when the PRACTICE OF DISCOVERING EXPERIENCE happens before, during and after *every* new implementation of tech, training and poilicy. #hcldr |
| Colin Hung @Colin_Hung @JoeBabaian @Jk_Jeffery @mitchellized @RasuShrestha @BrowofJustice @HealthData4All @jasonawolf @RBlount @MaramMPH @MarkMilliganDPT T4 Well said Joe! #hcldr |
| Erin Moriarty Wade @EMoriartyWade @jasonawolf @PXJournal That’s great! Is that open access by any chance? #hcldr #PESummit |
| ElizabethKelly, Ph.D @Elizabe85727641 T4 Education allows for everyone to learn, explore, develop, & express their point of view, it includes utilization of technology & techniques, training limits each step to reach a single standard outcome. #hcldr |
| Sunnie Southern @SunnieSouthern @StuckonSW @Colin_Hung @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian But then we can’t talk to all of you! Believe me we have been taking to each other IRL for about 6 delicious hours! Great #PeopleExp #PESummit #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @WesleyWilson Thanks for being here! #hcldr #PESummit |
| Patient Critical Co-op @PatientCritical In my role in standardized patient training student care providers aren't evaluated on how to be build rapport, share decision making as much as technique, result, protocol. That needs to be baked in the culture before mediocre let alone peak #patientexperience #pesummit #hcldr |
| Amanda G @LAlupusLady A4 To me, the peak experience is one where neither the patient or provider get burnt out doing their daily “routine” and everyone gets the best possible outcome #hcldr |
 | Frank Adamo @frankfadamo T4: As far as furthering patient experience, technologies that alleviate clinician and administrative burdens will provide more time to focus on a patient’s needs and care. #hcldr |
| Enlightening Results 💡 @GraceCordovano @Jk_Jeffery @RBlount #guilty 🤣🤣 #hcldr |
| Lewis Levy, MD, FACP @lewismlevy A4: Tech and training are not mutually exclusive. They must inform each other for #ptexp success. Bedside manner is just as important webside manner education. #HCLDR |
| Helena Hamilton @TweetlySaved Although I am a healthcare technologist, I believe training will matter most. That's because most of my best and worst experiences as a patient really depended on the character and compassion of my care providers. #hcldr https://t.co/diReAGn6Xd |
| Lisa Davis Budzinski @lisadbudzinski T4 Technology is going to give a positive spin on the #PtExp by introducing less isolation. #AR #AI #VR #3Dprinting are all bringing positive experiences about #hcldr https://t.co/vHYrBJKe7c |
| Michael Joseph, PMP @HealthData4All @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @JoeBabaian And the vintage look to capture #hcldr IRL at #PESummit social event. #pinksocks #patientexperience https://t.co/LHwLVgCErw |
| Joe Babaian 🇺🇦 @JoeBabaian @Colin_Hung @Jk_Jeffery @mitchellized @RasuShrestha @BrowofJustice @HealthData4All @jasonawolf @RBlount @MaramMPH @MarkMilliganDPT Thanks Colin! Bigger picture :) #hcldr #PESummit |
| Mark Milligan @MarkMilliganDPT @LAlupusLady @hcldr Amanda, you took the words right out of my typing fingertips!!! #HCLDR BOOM!! |
| Heidi Grabenstatter @PatientIntv @EMoriartyWade @Jk_Jeffery @HackensackUMC @primarychildren @Colin_Hung @SunnieSouthern @GraceCordovano The pediatric patient families as funders of research, as innovators, and as organizers to change policy have impressed me. It is always moving to hear parents speak of their experience. #hcldr #PESummit |
| Mariah Obiedzinski @MariahWrites RT @FrankAdamo13: T4: T4: As far as furthering patient experience, technologies that alleviate clinician and administrative burdens will provide more time to focus on a patient’s needs and care. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @MarkMilliganDPT: @ALZGLA Could not agree more! Yes!!! Need more characters... 😂 The provider should also be the best patient advocate possible and create a safe place for patients to communicate!! #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @H_SalemOaks It's a long time ago, but when I was a teenager, I had an encounter w/ a doc who made it extremely clear that I disgusted and annoyed him. I only saw him once, when I was 15, but I will never forget his face. That's a #PtExp. How do YOU want your patients to remember you? #hcldr |
| Michael Joseph, PMP @HealthData4All RT @SunnieSouthern: @StuckonSW @Colin_Hung @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian But then we can’t talk to all of you! Believe me we have been taking to each other IRL for about 6 delicious hours! Great #PeopleExp #PESummit #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @TweetlySaved: @EMoriartyWade @hcldr I just did this on Friday! I told my PCP how much I enjoy the way he listens, is patient and is never condescending. I made him blush, LOL. 😊 #hcldr |
| Colin Hung @Colin_Hung @Justinrt4444 T4 I think for a while people will appreciate that there is a person overseeing the machines. Much like a pilot vs an auto-pilot #hcldr #PESummit |
| Mark Milligan @MarkMilliganDPT RT @JoeBabaian: When it comes to #PtExp - we have to remember the next generation! What are we modeling for our kids &/or community? Are we there showing them or are we disconnected? Food for thought! Call this "human experience" - it pays dividends! #empathy #hcldr #PESummit https://t.co/Zi4Q2ECzEG |
| Bingle @TheBingle @H_SalemOaks @jasonawolf You wouldn't understand the Buzzword when PtExp is actually used. #hcldr |
| Amanda G @LAlupusLady RT @MarkMilliganDPT: @LAlupusLady @hcldr Amanda, you took the words right out of my typing fingertips!!! #HCLDR BOOM!! |
| Sean Erreger, LCSW @StuckonSW RT @SunnieSouthern: @StuckonSW @Colin_Hung @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian But then we can’t talk to all of you! Believe me we have been taking to each other IRL for about 6 delicious hours! Great #PeopleExp #PESummit #hcldr |
 | Mike Biselli @mikebiselli .@uchealth, a nationally ranked #healthcare system, joins @CatalystHTI as an anchor tenant by securing the top floor! Read more here: https://t.co/aF2NOsmhZf #pinksocks #healthcare #innovation #hcldr #healthtech #digitalhealth #aim2innovate |
| Lisa Davis Budzinski @lisadbudzinski @EMoriartyWade @hcldr So very important! #hcldr |
| Colin Hung @Colin_Hung Fantastic share @Ron_George #hcldr #PESummit https://t.co/bJf05GcUwF |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @Colin_Hung: Fantastic share @Ron_George #hcldr #PESummit https://t.co/bJf05GcUwF |
| Colin Hung @Colin_Hung RT @TweetlySaved: Although I am a healthcare technologist, I believe training will matter most. That's because most of my best and worst experiences as a patient really depended on the character and compassion of my care providers. #hcldr https://t.co/diReAGn6Xd |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @TweetlySaved: Although I am a healthcare technologist, I believe training will matter most. That's because most of my best and worst experiences as a patient really depended on the character and compassion of my care providers. #hcldr https://t.co/diReAGn6Xd |
| Colin Hung @Colin_Hung RT @lisadbudzinski: T4 Technology is going to give a positive spin on the #PtExp by introducing less isolation. #AR #AI #VR #3Dprinting are all bringing positive experiences about #hcldr https://t.co/vHYrBJKe7c |
| Enlightening Results 💡 @GraceCordovano RT @HealthData4All: @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @JoeBabaian And the vintage look to capture #hcldr IRL at #PESummit social event. #pinksocks #patientexperience https://t.co/LHwLVgCErw |
| Sunnie Southern @SunnieSouthern @EMoriartyWade @Colin_Hung @Jk_Jeffery @HackensackUMC @primarychildren @GraceCordovano 2 great Moms to connect with how have kids at different ages are @ekeeleymoore & @ThePatientsSide #PESummit #Hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @PatientCritical: In my role in standardized patient training student care providers aren't evaluated on how to be build rapport, share decision making as much as technique, result, protocol. That needs to be baked in the culture before mediocre let alone peak #patientexperience #pesummit #hcldr |
 | Catalyst HTI @CatalystHTI RT @mikebiselli: .@uchealth, a nationally ranked #healthcare system, joins @CatalystHTI as an anchor tenant by securing the top floor! Read more here: https://t.co/aF2NOsmhZf #pinksocks #healthcare #innovation #hcldr #healthtech #digitalhealth #aim2innovate |
| HCLDR Moderator @hcldr Repeating T4 Going forward, will technology or technique/training have a bigger positive impact on patient experience? Why? #hcldr #PESummit https://t.co/FYwEX7Tx78 |
| Heather McCullen @H_SalemOaks @RBlount There are two big topics I see a lot regarding time, time for patients and time for self care. They're both important and healthcare providers need more time for sure. It's not a bad thing, but I don't think saved time automatically equals more patient time #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: Repeating T4 Going forward, will technology or technique/training have a bigger positive impact on patient experience? Why? #hcldr #PESummit https://t.co/FYwEX7Tx78 |
| Joe Babaian 🇺🇦 @JoeBabaian @Colin_Hung @Ron_George Ron nevers fails to impress! :) #hcldr #PESummit |
| Colin Hung @Colin_Hung RT @SunnieSouthern: @EMoriartyWade @Colin_Hung @Jk_Jeffery @HackensackUMC @primarychildren @GraceCordovano 2 great Moms to connect with how have kids at different ages are @ekeeleymoore & @ThePatientsSide #PESummit #Hcldr |
| Mike “STILL wearing the mask” Gonzalez, MD @Zindoctor @RBlount Fingers crossed, @RBlount ...and it will take all of us to do it. #hcldr https://t.co/0ouIrAPHd4 |
| PF Anderson @pfanderson@disabled.social @pfanderson @PatientCritical "Baked in" is a wonderful analogy for approaching this. #hcldr |
| Mariah Obiedzinski @MariahWrites "How do you want your patients to remember you?" Solid gold. #PESummit #hcldr https://t.co/RfS9oxqG1z |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Both biz models & workflow tech are necessary but not sufficient. For example, if biz models magically became ideal tomorrow (what ever THAT means) health workflow will continue to be frozen, and until we change workflow, patient experience remains frozen too #hcldr https://t.co/eukiWmMIol |
| Sunnie Southern @SunnieSouthern RT @HealthData4All: @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @JoeBabaian And the vintage look to capture #hcldr IRL at #PESummit social event. #pinksocks #patientexperience https://t.co/LHwLVgCErw |
| Geeta Nayyar, MD MBA @drgnayyar @StuckonSW @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian 🤣🤣 if only we could talk in person more often. #hcldr |
| Bingle @TheBingle The Professionals in Healthcare & Media & Research should be held to TRUTH. AND nothing but The Truth IMHO. #hcldr https://t.co/hZmIzw37Ww |
| Colin Hung @Colin_Hung RT @PatientIntv: @EMoriartyWade @Jk_Jeffery @HackensackUMC @primarychildren @Colin_Hung @SunnieSouthern @GraceCordovano The pediatric patient families as funders of research, as innovators, and as organizers to change policy have impressed me. It is always moving to hear parents speak of their experience. #hcldr #PESummit |
| Cummings Graduate Institute @CGIBHS @lewismlevy #websidemanner Favorite new-to-me phrase of the night. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @RBlount Leaky time I call it. You're right to be concerned! :) #hcldr #PESummit |
| Mark Milligan @MarkMilliganDPT @JoeBabaian @Jk_Jeffery @mitchellized @RasuShrestha @BrowofJustice @HealthData4All @jasonawolf @RBlount @MaramMPH @Colin_Hung YES!!!! Joe! This also sparked a thought about soon to be #healthcare providers!! We have to demonstrate the best way to care for patients to all people coming into the workforce! Systemic change has to start with the system! #ptexp #HCLDR |
| Rasu Shrestha MD MBA @RasuShrestha T4: I've always been saying that "Innovation, if one right, makes technology invisible." ✔️Tech is merely an enabler. ✔️We need to bring out the human elements of care. ✔️Focus on behavior change. #HCLDR #PEsummit (reference for slides below https://t.co/hxJrQ1b2x1) https://t.co/fIyDMzjuAD |
 | Christanne A. (Murphy) Lewis @NurseChristanne RT @bonniesheeren: T3: My internist is the least shiny pt experience around: T3: My internist is the least shiny pt experience around: chickens in her side clinic yard and vegetables in her waiting room (w/ bags for pts to take home) from a local Farmer's Market. That's the direction we need to keep moving! #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @H_SalemOaks: @RBlount There are two big topics I see a lot regarding time, time for patients and time for self care. They're both important and healthcare providers need more time for sure. It's not a bad thing, but I don't think saved time automatically equals more patient time #hcldr |
| Patient Critical Co-op @PatientCritical A4: Technology can't be separated from any aspect of technique/training. #digitalhealth is just #healthcare now & forevermore. Both are aspects of quality #healthcare & both are required to create experience that is valuable to the patient. #hcldr #pesummit |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RasuShrestha: T4: T4: I've always been saying that "Innovation, if one right, makes technology invisible." ✔️Tech is merely an enabler. ✔️We need to bring out the human elements of care. ✔️Focus on behavior change. #HCLDR #PEsummit (reference for slides below https://t.co/hxJrQ1b2x1) https://t.co/fIyDMzjuAD |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George T4 • when tech stops interfering it will improve #patient experience #HCLDR Technology Is Interfering With Your Doctor's Visit - And It's Driving Physicians Crazy https://t.co/91KaAaJ85r https://t.co/arcp8WKb1l |
| Joe Babaian 🇺🇦 @JoeBabaian RT @MarkMilliganDPT: @JoeBabaian @Jk_Jeffery @mitchellized @RasuShrestha @BrowofJustice @HealthData4All @jasonawolf @RBlount @MaramMPH @Colin_Hung YES!!!! Joe! This also sparked a thought about soon to be #healthcare providers!! We have to demonstrate the best way to care for patients to all people coming into the workforce! Systemic change has to start with the system! #ptexp #HCLDR |
| Alzheimer's Los Angeles @AlzheimersLA RT @hcldr: Repeating T4 Going forward, will technology or technique/training have a bigger positive impact on patient experience? Why? #hcldr #PESummit https://t.co/FYwEX7Tx78 |
| Erin Moriarty Wade @EMoriartyWade @hcldr T4 Here’s a low-tech tip I got from a cardiologist I interviewed recently for a story: Doctors should call their own office (using a different name) or have spouse/friend do it for them to book an appointment to really see their patient’s experience. #hcldr #PtExp #PESummit |
| Patient Critical Co-op @PatientCritical RT @Ron_George: T4 • The Digital Patient Experience Must Also Be a Human(e) Experience https://t.co/zQvNEUTNs2 #HCLDR https://t.co/3YHxcJdsTT |
| Dr. Ron George 😷 #Anesthesiologist @Ron_George @JoeBabaian @Colin_Hung #HCLDR https://t.co/rq3RoTHBCP |
| Jason A. Wolf @jasonawolf And #hcldr we would love your input on what really influences #patientexperience. Share your thoughts. #ptexp. https://t.co/WpQ62DS34F https://t.co/x05gD0xjw8 |
| Alzheimer's Los Angeles @AlzheimersLA T4: Going forward, technique, training, and technology have to be integrated, developed together. #hcldr |
| Amanda G @LAlupusLady A4 if a Dr. or HCP provides an incredible patient experience buts is overtired and burned out that is not helpful to the care and treatment of (future) patients. #hcldr balancing act... |
| Lisa Davis Budzinski @lisadbudzinski @JoeBabaian @Jk_Jeffery @mitchellized @RasuShrestha @BrowofJustice @HealthData4All @jasonawolf @RBlount @MaramMPH @MarkMilliganDPT @Colin_Hung Exactly! ✨ The next generation #hcldr |
| Heather McCullen @H_SalemOaks @RBlount It's sort of like if someone in debt gets a raise. It's optimistic to think that will get them out of debt. They might be able to pay a little more on their credit cards, but they might only be able to start paying their mortgage on time. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @FrankAdamo13: T4: T4: As far as furthering patient experience, technologies that alleviate clinician and administrative burdens will provide more time to focus on a patient’s needs and care. #hcldr |
| Colin Hung @Colin_Hung RT @MarkMilliganDPT: @JoeBabaian @Jk_Jeffery @mitchellized @RasuShrestha @BrowofJustice @HealthData4All @jasonawolf @RBlount @MaramMPH @Colin_Hung YES!!!! Joe! This also sparked a thought about soon to be #healthcare providers!! We have to demonstrate the best way to care for patients to all people coming into the workforce! Systemic change has to start with the system! #ptexp #HCLDR |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO See you next week folks! Or Thursday #hcldr #AHIPInstitute https://t.co/GSaUVigEPu |
| Bingle @TheBingle @MariahWrites A totally great question for all healthcare professionals. #hcldr |
| nobism @nobismhealth RT @PatientCritical: T3 The Q of how to keep #patientexperience moving forward when it is no longer trending/shiny/new is a perfect answer in itself. Bake PROMs and #codesign into #QI, #regulations & payment structure. Anything else isn't #healthcare, it's perfume on a pig. #pesummit #hcldr https://t.co/NNqY0p54CC |
| nobism @nobismhealth RT @garyleethompson: #patientcentric is one of the more curious terms in #healthcare Just b/c I arrive at a doctor's office or a hospital doesn't mean something changed. I'm still human, and I simply need something "fixed" #hcldr #pesummit |
| nobism @nobismhealth RT @RasuShrestha: T3: T3: KEY to making #PatientExperience really matter = getting the "business model" done right. 🔥Example: Greater incentives tied directly to better experience. #HCLDR #PEsummit https://t.co/fkNsYweHuH https://t.co/o9KhIuzm7J |
| nobism @nobismhealth RT @PatientCritical: #grassroots #grassroots #grassroots We won't have #patientexperience until the majority of people feel empowered to ask questions, demand #codesign & expect shared decisionmaking. #Pesummit #hcldr https://t.co/UQKqDpbhcO |
| nobism @nobismhealth RT @Ron_George: T4 • “The fax was here to stay...” can we make it improve #PatientExperience ? 📠📠📠📠📠📠📠📠📠😳😱😱 Why your doctor still relies on fax machines https://t.co/ZxbFcgtbXx #HCLDR https://t.co/E6SCgcgluF |
| nobism @nobismhealth RT @RasuShrestha: There's right way & a wrong way to build a "Minimal Delightful Experience". Let's think about this in the context of #PatientExperience. #HCLDR #PESummit https://t.co/IVVMoezQcr |
| nobism @nobismhealth RT @PatientCritical: In my role in standardized patient training student care providers aren't evaluated on how to be build rapport, share decision making as much as technique, result, protocol. That needs to be baked in the culture before mediocre let alone peak #patientexperience #pesummit #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @RasuShrestha: T4: T4: I've always been saying that "Innovation, if one right, makes technology invisible." ✔️Tech is merely an enabler. ✔️We need to bring out the human elements of care. ✔️Focus on behavior change. #HCLDR #PEsummit (reference for slides below https://t.co/hxJrQ1b2x1) https://t.co/fIyDMzjuAD |
| nobism @nobismhealth RT @jasonawolf: And #hcldr we would love your input on what really influences #patientexperience. Share your thoughts. #ptexp. https://t.co/WpQ62DS34F https://t.co/x05gD0xjw8 |
| Colin Hung @Colin_Hung cc #hcldr #PESummit https://t.co/Pjbi4wOJHX |
| Helena Hamilton @TweetlySaved @pfanderson @H_SalemOaks I can relate. The doctor in my 2013 ER experience game me the same impression. He basically shamed and berated me while I tried to explain what was happening. He sent me home and 3 days later I was back with multiple PEs. It was traumatic. #hcldr |
| Colin Hung @Colin_Hung RT @LAlupusLady: A4 if a Dr. or HCP provides an incredible patient experience buts is overtired and burned out that is not helpful to the care and treatment of (future) patients. #hcldr balancing act... |
| CP Nerve Center @Cpnervecenter Health Information Technology Continues to Show Positive Effect on Medical Outcomes https://t.co/xMz6AiJTaw #hcldr |
 | WioAI @WIOMAX_PA RT @lewismlevy: A2: A2: Momentum of #ptexp adoption is 🚀 thanks to smart innovation - like #AI to inform provider decision making & mobile to keep patients more connected. #HCLDR |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @H_SalemOaks: @RBlount It's sort of like if someone in debt gets a raise. It's optimistic to think that will get them out of debt. They might be able to pay a little more on their credit cards, but they might only be able to start paying their mortgage on time. #hcldr |
| Colin Hung @Colin_Hung RT @jasonawolf: And #hcldr we would love your input on what really influences #patientexperience. Share your thoughts. #ptexp. https://t.co/WpQ62DS34F https://t.co/x05gD0xjw8 |
| Colin Hung @Colin_Hung RT @Ron_George: T4 • when tech stops interfering it will improve #patient experience #HCLDR Technology Is Interfering With Your Doctor's Visit - And It's Driving Physicians Crazy https://t.co/91KaAaJ85r https://t.co/arcp8WKb1l |
| Mike “STILL wearing the mask” Gonzalez, MD @Zindoctor @EMoriartyWade @hcldr Great tip, I suggest it to colleagues all the time. #hcldr |
| Colin Hung @Colin_Hung RT @RasuShrestha: T4: T4: I've always been saying that "Innovation, if one right, makes technology invisible." ✔️Tech is merely an enabler. ✔️We need to bring out the human elements of care. ✔️Focus on behavior change. #HCLDR #PEsummit (reference for slides below https://t.co/hxJrQ1b2x1) https://t.co/fIyDMzjuAD |
| Rasu Shrestha MD MBA @RasuShrestha CT: It's critical for us to think thru the ENTIRE patient journey. #PatientExpeience is not a sum of its parts. #HCLDR #PEsummit. https://t.co/RPQN4cBZG9 |
| CP Nerve Center @Cpnervecenter RT @wareFLO: Is Healthcare a Right or Something Else? Join us in social #VirtualReality #socialVR during #AHIPinstitute: Is Healthcare a Right or Something Else? Join us in social #VirtualReality #socialVR during #AHIPinstitute: how we pay for healthcare! https://t.co/69xQ8xH57W #HITsm #HCLDR #Insurance #economics #healthecon #OculusGo or non #VR headset compatible #HealthSystemsChat https://t.co/yByU7neJr8 |
| Colin Hung @Colin_Hung RT @TweetlySaved: @pfanderson @H_SalemOaks I can relate. The doctor in my 2013 ER experience game me the same impression. He basically shamed and berated me while I tried to explain what was happening. He sent me home and 3 days later I was back with multiple PEs. It was traumatic. #hcldr |
| Matthew Katz, MD 🟦 @subatomicdoc @PatientCritical A4. Agree but tech can be designed to match form to function. Right now it's too much "cool, look what we can do!" rather than "we can do something useful" #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA Yes! We occasionally have our volunteers call our Helpline to see what kind of experience callers get. It helps us better serve our communities. #hcldr https://t.co/kjXDLBUNQm |
| Helena Hamilton @TweetlySaved RT @MariahWrites: "How do you want your patients to remember you?" Solid gold. #PESummit #hcldr https://t.co/RfS9oxqG1z |
| Colin Hung @Colin_Hung RT @RasuShrestha: CT: CT: It's critical for us to think thru the ENTIRE patient journey. #PatientExpeience is not a sum of its parts. #HCLDR #PEsummit. https://t.co/RPQN4cBZG9 |
| Amanda G @LAlupusLady RT @EMoriartyWade: @hcldr T4 Here’s a low-tech tip I got from a cardiologist I interviewed recently for a story: @hcldr T4 Here’s a low-tech tip I got from a cardiologist I interviewed recently for a story: Doctors should call their own office (using a different name) or have spouse/friend do it for them to book an appointment to really see their patient’s experience. #hcldr #PtExp #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @EMoriartyWade @hcldr The wonders of secret shopping! Yes! #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMoriartyWade: @hcldr T4 Here’s a low-tech tip I got from a cardiologist I interviewed recently for a story: @hcldr T4 Here’s a low-tech tip I got from a cardiologist I interviewed recently for a story: Doctors should call their own office (using a different name) or have spouse/friend do it for them to book an appointment to really see their patient’s experience. #hcldr #PtExp #PESummit |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Well, friends. I must run set up for #HTReads. Great topic tonight, if you dare share your thoughts on @Google's latest algorithm. You can read all about it here: https://t.co/XlkNLINIsp . Have a great night. #HTReads #hcldr https://t.co/W0hYMCPKNm |
| Lewis Levy, MD, FACP @lewismlevy RT @JoeBabaian: When it comes to #PtExp - we have to remember the next generation! What are we modeling for our kids &/or community? Are we there showing them or are we disconnected? Food for thought! Call this "human experience" - it pays dividends! #empathy #hcldr #PESummit https://t.co/Zi4Q2ECzEG |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Zindoctor: @EMoriartyWade @hcldr Great tip, I suggest it to colleagues all the time. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @GraceCordovano: @ColtonOrtolf @RasuShrestha @JoeBabaian @Colin_Hung @jasonawolf @SunnieSouthern @JohnSharp @andrewintech @innonurse @healthythinker @jameyedwards Experiences of value must be defined by what's valuable to patients. #hcldr |
| Colin Hung @Colin_Hung @RasuShrestha @JoeBabaian @boissyad @AllisonMassari @pfanderson @wareFLO @innonurse @jameyedwards @2healthguru @gnayyar Great share Rasu! #hcldr #PESummit |
| Sunnie Southern @SunnieSouthern @hcldr T4 - will always be about people first. #Hcldr |
| Heidi Grabenstatter @PatientIntv T4: The technology that will best assist patients and their caregivers with day-to-day obstacles will inevitably be co-designed by patients and caregivers. #hcldr |
| Heather McCullen @H_SalemOaks RT @twirlandswirl: You can still have PTSD/PTSS from a favorable outcome. Just throwing that out there. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @MariahWrites: "How do you want your patients to remember you?" Solid gold. #PESummit #hcldr https://t.co/RfS9oxqG1z |
| HCLDR Moderator @hcldr That’s a wrap. Thank you for joining the #hcldr tweetchat tonight. Your time, tweets and comments are greatly appreciated! #PESummit |
| Enlightening Results 💡 @GraceCordovano Thanks for a fabulous discussion! Going to ice my fingers and get ready for day 3 of #PESummit. Until next time.... #hcldr |
| Patient Critical Co-op @PatientCritical Peak #patientexperience means doctors and patients can dance, share decision making, #codesign & effortlessly create the best care. #hcldr #pesummit https://t.co/rG68ERjNT0 |
 | International Pain Foundation® @iPainOfficial RT @BarbyIngle: Hello, I am @BarbyIngle pres of @powerofpain but most importantly, I am an engaged patient who stands up for myself, fights for the care I need and still sometimes gets it wrong, but still keep working for better access for myself and millions of others! #hcldr #PESummit https://t.co/w7zbRkK1jP |
| International Pain Foundation® @iPainOfficial RT @BarbyIngle: T1: T1: YES, I recently had a procedure. The pro did 'extra' procedure that I had turned down prior. 'He couldn't remember why I said no' so he did it anyway. It caused exacerbation of my chronic disease. The exp is PTSD educing & changes my willingness 4 future care #hcldr #PESummit https://t.co/yTYb1bujsL |
| Colin Hung @Colin_Hung RT @hcldr: That’s a wrap. Thank you for joining the #hcldr tweetchat tonight. Your time, tweets and comments are greatly appreciated! #PESummit |
| International Pain Foundation® @iPainOfficial RT @BarbyIngle: T2: T2: NO, we have a long way 2go, there r 2 many PTs & not enough trained med pros 2 really know all DX that exist or how 2 help. We have 2 standup 4 ourselves as PTs so each exp is what we need. We also have 2 stop looking at only doing what insurance will cover #hcldr #PESummit https://t.co/l5gSxfDzsC |
| Erin Moriarty Wade @EMoriartyWade RT @jasonawolf: Can we all agree WE will have the greatest impact on #ptexp. Up to committed leaders, visionaries, revolutionaries, caters, patients, families, etc. to ensure #ptexp is not a “thing” we do but rather “what” we do in healthcare. Power of #PXTogether #Hcldr. Honored to push w/you! https://t.co/bRI7XbCC6Z |
| Matthew Katz, MD 🟦 @subatomicdoc RT @RasuShrestha: CT: CT: It's critical for us to think thru the ENTIRE patient journey. #PatientExpeience is not a sum of its parts. #HCLDR #PEsummit. https://t.co/RPQN4cBZG9 |
| Colin Hung @Colin_Hung RT @GraceCordovano: Thanks for a fabulous discussion! Going to ice my fingers and get ready for day 3 of #PESummit. Until next time.... #hcldr |
| International Pain Foundation® @iPainOfficial RT @BarbyIngle: T3: T3: Each PT must be their own best advocate. Create our care team and be the leader of our team as the PT. We also need to find other ways to get TX we need w/o insurance. If we only do what insurance pays for, we are not going to get the best life possible #hcldr #PESummit https://t.co/BLCtji4Ij1 |
| International Pain Foundation® @iPainOfficial RT @BarbyIngle: T4: T4: The better technology is the better med records will be, the better TX options, the better access to care we will have. The more organized we are the better will will be as chronic care patients, technology helps get us there! #hcldr #PESummit https://t.co/ERfzO5Xeyg |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @ShereesePubHlth: Well, friends. I must run set up for #HTReads. Great topic tonight, if you dare share your thoughts on @Google's latest algorithm. You can read all about it here: https://t.co/XlkNLINIsp . Have a great night. #HTReads #hcldr https://t.co/W0hYMCPKNm |
| Colin Hung @Colin_Hung RT @PatientCritical: Peak #patientexperience means doctors and patients can dance, share decision making, #codesign & effortlessly create the best care. #hcldr #pesummit https://t.co/rG68ERjNT0 |
| Lisa Davis Budzinski @lisadbudzinski Everyone have a great week no matter where you are✨ #hcldr |
| Sean Erreger, LCSW @StuckonSW RT @gnayyar: @StuckonSW @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian 🤣🤣 if only we could talk in person more often. #hcldr |
 | Isabelle Vezina @IsabelleVezina RT @RasuShrestha: T4: T4: I've always been saying that "Innovation, if one right, makes technology invisible." ✔️Tech is merely an enabler. ✔️We need to bring out the human elements of care. ✔️Focus on behavior change. #HCLDR #PEsummit (reference for slides below https://t.co/hxJrQ1b2x1) https://t.co/fIyDMzjuAD |
| Colin Hung @Colin_Hung RT @SunnieSouthern: @hcldr T4 - will always be about people first. #Hcldr |
| Colin Hung @Colin_Hung Special shout-out to eveyone here at #PESummit for joining us on #hcldr tonight. It's been really amazing being at the summit with all of you. Can't believe tomorrow is already the last day! |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO #workflowsighting #hcldr https://t.co/lmz1eVsEY5 |
 | Dr Michelle Cimoli @MichelleCimoli RT @RasuShrestha: CT: CT: It's critical for us to think thru the ENTIRE patient journey. #PatientExpeience is not a sum of its parts. #HCLDR #PEsummit. https://t.co/RPQN4cBZG9 |
| Jennifer Michelle, MPH (she) @MMSJennifer Without research, we can’t know. Could be generational. But listening to what is important to the patient will always help. #hcldr https://t.co/g7WvXfHMrV |
| Jason A. Wolf @jasonawolf Goodnight from #Cleveland. Fun to be with some of our #hcldr friends. Worn out and ready to go. #PtExp never ends. https://t.co/FJsHrfEkHP |
| Mark Punyanitya @markpun RT @RasuShrestha: T4: T4: I've always been saying that "Innovation, if one right, makes technology invisible." ✔️Tech is merely an enabler. ✔️We need to bring out the human elements of care. ✔️Focus on behavior change. #HCLDR #PEsummit (reference for slides below https://t.co/hxJrQ1b2x1) https://t.co/fIyDMzjuAD |
| Lewis Levy, MD, FACP @lewismlevy @JoeBabaian @Jk_Jeffery @mitchellized @RasuShrestha @BrowofJustice @HealthData4All @jasonawolf @RBlount @MaramMPH @MarkMilliganDPT @Colin_Hung Demonstrate we understand what's important and that we're working for better. #ptexp #hcldr |
| Colin Hung @Colin_Hung @GraceCordovano Thanks for being here Grace!!! #hcldr So fun to be able to talk and tweet with you IRL #PESummit |
| Bingle @TheBingle @hcldr T4 Technique/Training is only as good as the mentors. Technology would be great to actually know when Drs. are telling fibs. The Biggest Impact will be when patients get RESPECT! IMHO #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren T4: LESS Press Ganey, more true dialogues! When I wrote the hospital CEO about my misadventures in his ER, it wasn't to whine and complain--it was to inform so changes could be made---but....I got a form letter back! :( #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @TheBingle: T3 Accept the patient as possibly having invaluable input at 'Your Conferences' ! #hcldr https://t.co/QdyUwuANFX |
| Sunnie Southern @SunnieSouthern RT @jasonawolf: Goodnight from #Cleveland. Fun to be with some of our #hcldr friends. Worn out and ready to go. #PtExp never ends. https://t.co/FJsHrfEkHP |
| Amanda G @LAlupusLady RT @GraceCordovano: Thanks for a fabulous discussion! Going to ice my fingers and get ready for day 3 of #PESummit. Until next time.... #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha "Innovation, if done right, makes technology invisible." (Now, where's that edit button?) 😏 #hcldr #PESummit |
| HCLDR Moderator @hcldr Don’t forget to use the #hcldr hashtag during week for interesting healthcare/leadership posts, pics, articles & news #PESummit |
| Amanda G @LAlupusLady RT @Colin_Hung: Special shout-out to eveyone here at #PESummit for joining us on #hcldr tonight. It's been really amazing being at the summit with all of you. Can't believe tomorrow is already the last day! |
| Joe Babaian 🇺🇦 @JoeBabaian @SunnieSouthern @hcldr This short tweet sums it ALL up. This needs to be on a shirt Sunnie. Small font, just this sentence. It speaks volumes in its clairity! #hcldr #PESummit |
| Mike “STILL wearing the mask” Gonzalez, MD @Zindoctor Made it to the end of #hcldr. Such a great hour, as always! Thanks, everyone, but especially our great hosts @hcldr @Colin_Hung @JoeBabaian https://t.co/GSvjmEbhvt |
| Bonnie C. Sheeren, BCPA @bonniesheeren ARRRGH! That hour flew by! Until next week! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Zindoctor: Made it to the end of #hcldr. Such a great hour, as always! Thanks, everyone, but especially our great hosts @hcldr @Colin_Hung @JoeBabaian https://t.co/GSvjmEbhvt |
 | Nathaniel Lacktman @Lacktman RT @JoeBabaian: When it comes to #PtExp - we have to remember the next generation! What are we modeling for our kids &/or community? Are we there showing them or are we disconnected? Food for thought! Call this "human experience" - it pays dividends! #empathy #hcldr #PESummit https://t.co/Zi4Q2ECzEG |
| Colin Hung @Colin_Hung @jasonawolf @GraceCordovano @sickgirlspeaks @SunnieSouthern Good night Jason. That's exactly the way I feel after #hcldr - Tired but yet full of new ideas and perspectives from the great folks in the community. Thanks for being part of the discussion #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @Zindoctor @hcldr @Colin_Hung It was great Michael! Thanks for being here! #hcldr #PESummit And, you're quite welcome :) |
| Virginia @PracticalHIT @PatientCritical @Colin_Hung #hcldr reminds me of pictures elsewhere on my twitter of the Nyp prom. |
| Colin Hung @Colin_Hung @Zindoctor @hcldr @JoeBabaian Thank you Michael. Enjoyed tweeting with you tonight #hcldr #PESummit |
| Sean Erreger, LCSW @StuckonSW RT @JoeBabaian: Here @MaramMPH nails it! Every patient is on their own unique journey. We must meet them where THEY are, understand THEM. #PESummit #hcldr #PtExp #SDoH https://t.co/fa80OrK93O |
 | Susan DeVries - fully vaxxed! @suze55_ RT @RasuShrestha: Remember, the ends do not always justify the means. Especially true for patient experience + care outcomes. #HCLDR #PEsummit https://t.co/67jsSfa6jN |
| Sunnie Southern @SunnieSouthern That was so much fun. #Hcldr IRL #PEsummit cc @Colin_Hung @GraceCordovano @sickgirlspeaks @JasonWolf @HealthData4All |
| Colin Hung @Colin_Hung @PriceAshleyE @DukePHC Thank you Ashley. Really appreciate your contributions to the community #hcldr #PESummit |
| Rasu Shrestha MD MBA @RasuShrestha @patientispard @JoeBabaian @Colin_Hung @boissyad @AllisonMassari @pfanderson @wareFLO @innonurse @jameyedwards @2healthguru @gnayyar Great point. So much more that impacts the breadth of our experience. #hcldr #PESummit |
| Mark Milligan @MarkMilliganDPT @hcldr Wow! Fingers on fire, Joe and Colin! Awesome chat tonight but seems like we all agree we have a long way to go with the #patientexperience in #healthcare. I look forward to working with all of you to be part of the solution!! #HCLDR #ptexp https://t.co/XpbE6pPmR5 |
| Barby Ingle Official @BarbyIngle CT: If we dont stand up for ourselves we will not get the chronic care we need. As technology advances, we need to stay up on it so we know when to say yes/no and follow through on the care we receive. #hcldr #PESummit #IHaveTheNerveToBeHeard #DoYouHaveTheNerveToBeHeard #iPainPOP https://t.co/VV54p0Ul7p |
| Bingle @TheBingle @GraceCordovano Time for a Sea Bright Jersey Shore adventure! For Patient Health of course! #hcldr |
| Colin Hung @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @JasonWolf @HealthData4All It. Was. Amazing. Much better than when I'm at a table by myself tweeting in the restaurant #hcldr #PESummit |
| Amanda G @LAlupusLady Thank you all for a wonderful #hcldr tonight. Grateful to @Colin_Hung @JoeBabaian and @hcldr for caring about the Patient Experience. |
| Sean Erreger, LCSW @StuckonSW @gnayyar @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @jasonawolf @boissyad @HealthData4All @JoeBabaian but honestly forgot it was #hcldr time... always a good time to gather not matter what the format :) |
| Helena Hamilton @TweetlySaved Thank you all! #GoodNight #hcldr https://t.co/qgHld6jffN |
| Geeta Nayyar, MD MBA @drgnayyar Yes. Have to take a hollistic approach. We have the means to make this happen. #JustDoIT #ptexp #hcldr https://t.co/LqGwpd92Zb |
 | Dr. Christine Chambers @DrCChambers RT @PatientCritical: A2: A2: we are nowhere near peak #patientexperience if you consider that 2000+ #healthcare conferences will be held worldwide in 2018: https://t.co/exIUJGkcZy ...yet less than 50 are #patientsincluded: https://t.co/wc8ZdAJjva #hcldr #pesummit https://t.co/wGPnSYGFYr |
| nobism @nobismhealth RT @RasuShrestha: T2: T2: There's definitely a lot of buzz around #PatientExperience. NOW's the exact time to move from TALK to ACTION. #HCLDR #PESummit https://t.co/IZMRUMNZ6U |
| nobism @nobismhealth RT @PatientCritical: A2: A2: we are nowhere near peak #patientexperience if you consider that 2000+ #healthcare conferences will be held worldwide in 2018: https://t.co/exIUJGkcZy ...yet less than 50 are #patientsincluded: https://t.co/wc8ZdAJjva #hcldr #pesummit https://t.co/wGPnSYGFYr |
| nobism @nobismhealth RT @PatientCritical: A2: A2: Peak #patientexperience is a long way away if you are talking about POV's of patients. Frankly, we're barely getting #patientsincluded & #patientsaspartners at conferences & small SMALL islands of excellence in care. Nowhere near grassroots levels. #pesummit #hcldr https://t.co/2GldnnpQYD |
| nobism @nobismhealth RT @Jk_Jeffery: "Each patient must be their own best advocate." The hardest, but most effective method for keeping #PatientExperience a topic of necessity. #hcldr #PESummit https://t.co/P2bcGMiFhT |
| nobism @nobismhealth RT @PatientCritical: Peak #patientexperience means doctors and patients can dance, share decision making, #codesign & effortlessly create the best care. #hcldr #pesummit https://t.co/rG68ERjNT0 |
| Bingle @TheBingle Wow! That's a Huge Tip! #hcldr https://t.co/204z3VKXTf |
| Rasu Shrestha MD MBA @RasuShrestha @ColtonOrtolf That's superb, Colton. Thank YOU for sharing your thoughts here. Great minds. 😏👍 #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @RasuShrestha @ColtonOrtolf He's awesome! :) #hcldr #PESummit |
| Virginia @PracticalHIT @RasuShrestha @Colin_Hung @boissyad @HIMSS @carolsantalucia @andrewintech @Lygeia @HealthEugene @CatchTheBaby @nickisnpdx @gnayyar Yes i was thinking that today. Goid tech we can't see. #hcldr. Bad tech is like the flintstones. |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RasuShrestha: @ColtonOrtolf That's superb, Colton. Thank YOU for sharing your thoughts here. Great minds. 😏👍 #hcldr #PESummit |
 | Margaret Fleming @mlsfleming2 RT @bonniesheeren: T4: T4: LESS Press Ganey, more true dialogues! When I wrote the hospital CEO about my misadventures in his ER, it wasn't to whine and complain--it was to inform so changes could be made---but....I got a form letter back! :( #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @LAlupusLady @Colin_Hung @hcldr Amanda, your heartfelt thanks IS what makes this a joy. Thank you my friend. :) #hcldr #PESummit |
| Sunnie Southern @SunnieSouthern @ekeeleymoore @Colin_Hung @EMoriartyWade @Jk_Jeffery @HackensackUMC @primarychildren @GraceCordovano @ThePatientsSide @sickgirlspeaks @sickgirlspeaks is in our photo. That is her phone next to @GraceCordovano. How fun! #Hcldr #PESummit https://t.co/YrNB1uZ220 |
| Bingle @TheBingle T5 Thanks JB, Colin and all for this Great Patient Experience Chat! SUMMER IS HERE!!!!! #hcldr |
 | Lanzule, Inc. @lanzule RT @RBlount: T4 tech will enable us to spend more time with the patient. Let’s just hope that’s how we invest that time! #hcldr https://t.co/3KJlyExW34 |
| Heidi Grabenstatter @PatientIntv Goodnight and thank you @JoeBabaian and @Colin_Hung. #hcldr |
| Enlightening Results 💡 @GraceCordovano Tweeting it up from Coastal Taco in great company #hcldr https://t.co/DuFqQ7n377 |
| Enlightening Results 💡 @GraceCordovano Grace, private oncology patient advocate, Waving hello & sending warm thoughts from #Cleveland #PESummit #hcldr https://t.co/M6ZwMBQqEy |
| Enlightening Results 💡 @GraceCordovano T1) Absolutely! I’ll give you a personal example. I received a diagnosis of advanced lymphoma which 4 months later was cleared as a misdiagnosis. Those 4 months were filled w/terrible, cold, confusing #PtExps. Outcome was a miracle. Trajectory - I wouldn’t wish on anyone. #hcldr https://t.co/DPGTdxDgyv |
| Enlightening Results 💡 @GraceCordovano @Colin_Hung @RasuShrestha @jasonawolf @BerylInstitute @SunnieSouthern There’s more! @sickgirlspeaks is joining us for the 1st time! @julie_rish waving hello #hcldr https://t.co/SegSkpH17O |
| Enlightening Results 💡 @GraceCordovano @HealthData4All @RasuShrestha @MedEdUnicorn @Colin_Hung @KisteinM @jcrow83 @JoeBabaian @JohnSharp @techguy @SunnieSouthern So fun & so great to FINALLY meet you IRL #hcldr |
| Enlightening Results 💡 @GraceCordovano @sickgirlspeaks @BerylInstitute @SunnieSouthern @Colin_Hung We are thrilled to have you here with us! #hcldr |
| Enlightening Results 💡 @GraceCordovano @RasuShrestha @boissyad @Colin_Hung @jasonawolf @SunnieSouthern @HealthData4All @JohnSharp @julie_rish @KisteinM @DaveDolton @carolsantalucia @JoeBabaian @nickisnpdx @AllisonMassari @HealthEugene @mikebiselli @CoherenceMed @MightyCasey @innonurse @drnic1 I think I’m developing a form of Twitter arthritis. (Twitterthritis? Is there a code for this @ZDoggMD @boissyad #hcldr |
| Matthew Katz, MD 🟦 @subatomicdoc @hcldr Thank you everyone, and always thanks to @JoeBabaian @Colin_Hung for coordinating and moderating! #hcldr |
| Sunnie Southern @SunnieSouthern RT @GraceCordovano: Tweeting it up from Coastal Taco in great company #hcldr https://t.co/DuFqQ7n377 |
| Colin Hung @Colin_Hung @PracticalHIT @RasuShrestha @boissyad @HIMSS @carolsantalucia @andrewintech @Lygeia @HealthEugene @CatchTheBaby @nickisnpdx @gnayyar Thanks Virginia #hcldr #PESummit |
| Lewis Levy, MD, FACP @lewismlevy RT @hcldr: That’s a wrap. Thank you for joining the #hcldr tweetchat tonight. Your time, tweets and comments are greatly appreciated! #PESummit |
| Enlightening Results 💡 @GraceCordovano Here to witness @Colin_Hung being shut down by the twitter police #hcldr https://t.co/CyD01f96yE |
| Lewis Levy, MD, FACP @lewismlevy @hcldr Thanks for hosting. Great conversation as always. #hcldr |
| Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 @twirlandswirl @H_SalemOaks That ship has sailed on my end. 😂😂😂😂 #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha RT @Ron_George: @RasuShrestha #HCLDR https://t.co/EsjilWNxHn |
| Joe Babaian 🇺🇦 @JoeBabaian @subatomicdoc @hcldr @Colin_Hung Matt, you are very welcome! Thank you also for being here and contributing so much. #hcldr #PESummit |
| Colin Hung @Colin_Hung @SunnieSouthern @GraceCordovano @sickgirlspeaks @JasonWolf @HealthData4All For sure. It's so much better to have friends around to actually chat to while chatting on Twitter #hcldr #PESummit |
| Colin Hung @Colin_Hung RT @GraceCordovano: Tweeting it up from Coastal Taco in great company #hcldr https://t.co/DuFqQ7n377 |
| Colin Hung @Colin_Hung @LAlupusLady @JoeBabaian @hcldr Thank YOU Amanda ! #hcldr #pesummit |
| Joe Babaian 🇺🇦 @JoeBabaian @GraceCordovano @RasuShrestha @boissyad @Colin_Hung @jasonawolf @SunnieSouthern @HealthData4All @JohnSharp @julie_rish @KisteinM @DaveDolton @carolsantalucia @nickisnpdx @AllisonMassari @HealthEugene @mikebiselli @CoherenceMed @MightyCasey @innonurse @drnic1 @ZDoggMD Yes, more Cow Bell. That's the cure. @Colin_Hung will agree! :) #hcldr #PESummit |
| Colin Hung @Colin_Hung RT @RasuShrestha: @patientispard @JoeBabaian @Colin_Hung @boissyad @AllisonMassari @pfanderson @wareFLO @innonurse @jameyedwards @2healthguru @gnayyar Great point. So much more that impacts the breadth of our experience. #hcldr #PESummit |
| Sunnie Southern @SunnieSouthern .@Colin_Hung tweets so fast that Twitter that he was a robot and locked him out. #TwitterMaster #Hcldr https://t.co/76OfAjc68x |
| Sunnie Southern @SunnieSouthern RT @RBlount: T4 tech will enable us to spend more time with the patient. Let’s just hope that’s how we invest that time! #hcldr https://t.co/3KJlyExW34 |
| PF Anderson @pfanderson@disabled.social @pfanderson @TweetlySaved @H_SalemOaks I'm sorry. Not even rudimentary listening there. #hcldr |
| Colin Hung @Colin_Hung RT @GraceCordovano: Here to witness @Colin_Hung being shut down by the twitter police #hcldr https://t.co/CyD01f96yE |
| Sunnie Southern @SunnieSouthern RT @GraceCordovano: @Colin_Hung @RasuShrestha @jasonawolf @BerylInstitute @SunnieSouthern There’s more! @sickgirlspeaks is joining us for the 1st time! @julie_rish waving hello #hcldr https://t.co/SegSkpH17O |
| Ian Pereira @IanJPereira @TweetlySaved @EMoriartyWade @hcldr There is so much uncertainty in medicine and life. Honest feedback, wherever we can find it, helps all-around. #hcldr T3 |
| Joe Babaian 🇺🇦 @JoeBabaian @GraceCordovano @Colin_Hung Lol! #hcldr #PESummit |
| Jennifer Michelle, MPH (she) @MMSJennifer Have a great night, everybody! #HCLDR |
| Colin Hung @Colin_Hung @GraceCordovano @RasuShrestha @boissyad @jasonawolf @SunnieSouthern @HealthData4All @JohnSharp @julie_rish @KisteinM @DaveDolton @carolsantalucia @JoeBabaian @nickisnpdx @AllisonMassari @HealthEugene @mikebiselli @CoherenceMed @MightyCasey @innonurse @drnic1 @ZDoggMD You know, there is really only one treatment for that...cue the music @ZDoggMD Ice Ice Baby! #hcldr #PESummit https://t.co/5npOoNrHrD |
| Joe Babaian 🇺🇦 @JoeBabaian RT @PracticalHIT: @RasuShrestha @Colin_Hung @boissyad @HIMSS @carolsantalucia @andrewintech @Lygeia @HealthEugene @CatchTheBaby @nickisnpdx @gnayyar Yes i was thinking that today. Goid tech we can't see. #hcldr. Bad tech is like the flintstones. |
| Geeta Nayyar, MD MBA @drgnayyar Can't be a wrap?! Now I'm amped up. Awesome convo, folks! Until next time. #hcldr https://t.co/aVSYuzEsd3 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @BarbyIngle: CT: CT: If we dont stand up for ourselves we will not get the chronic care we need. As technology advances, we need to stay up on it so we know when to say yes/no and follow through on the care we receive. #hcldr #PESummit #IHaveTheNerveToBeHeard #DoYouHaveTheNerveToBeHeard #iPainPOP https://t.co/VV54p0Ul7p |
| Joe Babaian 🇺🇦 @JoeBabaian RT @MarkMilliganDPT: @hcldr Wow! Fingers on fire, Joe and Colin! Awesome chat tonight but seems like we all agree we have a long way to go with the #patientexperience in #healthcare. I look forward to working with all of you to be part of the solution!! #HCLDR #ptexp https://t.co/XpbE6pPmR5 |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @RasuShrestha: CT: CT: It's critical for us to think thru the ENTIRE patient journey. #PatientExpeience is not a sum of its parts. #HCLDR #PEsummit. https://t.co/RPQN4cBZG9 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RasuShrestha: "Innovation, if done right, makes technology invisible." (Now, where's that edit button?) 😏 #hcldr #PESummit |
| Colin Hung @Colin_Hung @PatientIntv @JoeBabaian Thanks for being here Heidi #hcldr #PESummit |
| Sunnie Southern @SunnieSouthern RT @Colin_Hung: @SunnieSouthern @GraceCordovano @sickgirlspeaks @JasonWolf @HealthData4All For sure. It's so much better to have friends around to actually chat to while chatting on Twitter #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian RT @bonniesheeren: T4: T4: LESS Press Ganey, more true dialogues! When I wrote the hospital CEO about my misadventures in his ER, it wasn't to whine and complain--it was to inform so changes could be made---but....I got a form letter back! :( #hcldr |
| Colin Hung @Colin_Hung @GraceCordovano First time in a while that I've been in Twitter jail #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @jasonawolf @Colin_Hung @GraceCordovano @sickgirlspeaks @SunnieSouthern Thanks for being right on point tonight Jason! :) #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @gnayyar So sad it's over, so happy it happened :) #hcldr #PESummit |
| Sean Erreger, LCSW @StuckonSW RT @RBlount: T4 tech will enable us to spend more time with the patient. Let’s just hope that’s how we invest that time! #hcldr https://t.co/3KJlyExW34 |
| Colin Hung @Colin_Hung @gnayyar Thanks for being here Geeta. #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RBlount: T4 tech will enable us to spend more time with the patient. Let’s just hope that’s how we invest that time! #hcldr https://t.co/3KJlyExW34 |
| Mariah Obiedzinski @MariahWrites @SnydermanMD If @PriceAshleyE recommends, you must be fantastic! Looking forward to learning from you. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Jk_Jeffery: @RBlount Personally, I use my extra time from my time-saving devices (washer, dryer, dishwasher etc.) on my time-sucking devices (phone, computer, etc.) #hcldr Does that say something about me, or human nature? 🤔 |
| Sean Erreger, LCSW @StuckonSW RT @LAlupusLady: T2 Patient Experience is not a “trend” it is a term (words matter!) that needs to be considered and reconsidered. As healthcare is about care and treatment of people in need of help and medical assistance. Acute and chronically. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @2healthguru It wins! :) #hcldr #PESummit |
| Geeta Nayyar, MD MBA @drgnayyar RT @Colin_Hung: @GraceCordovano @RasuShrestha @boissyad @jasonawolf @SunnieSouthern @HealthData4All @JohnSharp @julie_rish @KisteinM @DaveDolton @carolsantalucia @JoeBabaian @nickisnpdx @AllisonMassari @HealthEugene @mikebiselli @CoherenceMed @MightyCasey @innonurse @drnic1 @ZDoggMD You know, there is really only one treatment for that...cue the music @ZDoggMD Ice Ice Baby! #hcldr #PESummit https://t.co/5npOoNrHrD |
| Joe Babaian 🇺🇦 @JoeBabaian @MMSJennifer Thanks Jennifer. Your comments were well stated and powerful! #hcldr #PESummit |
 | Mohamad Arif Ali @mhealth1 RT @Colin_Hung: @GraceCordovano @RasuShrestha @boissyad @jasonawolf @SunnieSouthern @HealthData4All @JohnSharp @julie_rish @KisteinM @DaveDolton @carolsantalucia @JoeBabaian @nickisnpdx @AllisonMassari @HealthEugene @mikebiselli @CoherenceMed @MightyCasey @innonurse @drnic1 @ZDoggMD You know, there is really only one treatment for that...cue the music @ZDoggMD Ice Ice Baby! #hcldr #PESummit https://t.co/5npOoNrHrD |
| Colin Hung @Colin_Hung @MMSJennifer Thank you for being here Jennifer. Really appreciate your tweets #hcldr #PESummit |
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