#HITsm Transcript
Healthcare social media transcript of the #HITsm hashtag.
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See #HITsm Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | Healthcare Scene @HealthcareScene Let's take 5 min to introduce ourselves. Who are you? What do you do? Where are you from? Also, let's share our favorite summer picture we've taken? And for fun, share the 3rd to last pic you've taken on your camera (no cheating). #HITsm |
| Healthcare Scene @HealthcareScene Welcome to today's #HITsm chat hosted by @healthcarescene on the topic of "Identifying, Selecting, and Managing Healthcare Technology Products and Services" Details: https://t.co/jlmrKRWVCI https://t.co/UCEE0RG86w |
| Healthcare Scene @HealthcareScene If you missed the recap of last week's #HITsm chat, this is a good recap to set the stage for today's discussion. https://t.co/4Fc6i67cG0 |
 | Monica Stout, She/Her/Hers @MI_turnaround RT @HealthcareScene: Welcome to today's #HITsm chat hosted by @healthcarescene on the topic of "Identifying, Selecting, and Managing Healthcare Technology Products and Services" Details: https://t.co/jlmrKRWVCI https://t.co/UCEE0RG86w |
| Monica Stout, She/Her/Hers @MI_turnaround RT @HealthcareScene: Let's take 5 min to introduce ourselves. Who are you? What do you do? Where are you from? Also, let's share our favorite summer picture we've taken? And for fun, share the 3rd to last pic you've taken on your camera (no cheating). #HITsm |
 | John Lynn @techguy RT @HealthcareScene: Welcome to today's #HITsm chat hosted by @healthcarescene on the topic of "Identifying, Selecting, and Managing Healthcare Technology Products and Services" Details: https://t.co/jlmrKRWVCI https://t.co/UCEE0RG86w |
 | MasterControl @MCMasterControl @HealthcareScene This is great! I missed last week's, I'll check it out! #HITsm |
 | Barby Ingle Official @BarbyIngle RT @HealthcareScene: If you missed the recap of last week's #HITsm chat, this is a good recap to set the stage for today's discussion. https://t.co/4Fc6i67cG0 |
 | Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Chuck! Workflow! 3D-printing! Social #VR! Multitasking! (stuffing #HIT100 envelopes, 3D printing in 4 colors! Here for #HITsm which will surely mention workflow at least once! (see what I just did there!😁)) https://t.co/oUHPvYbOhN |
 | Jared Johnson @jaredpiano We really are causing change. Change starts with ideas. Ideas lead to talking. Talking leads to action. #hcldr #hitsm #hitmc #mcsmn #hcmktg #pinksocks @TheDocSmitty @nickisnpdx @Colin_Hung @BFMack @jamesagardner @PharmacyPodcast @Resultant @GetSocialHealth |
| Healthcare Scene @HealthcareScene T1: What tangible and intangible ‘things’ must healthcare organizations selecting a specific healthcare vendor demand from a healthcare vendor prior to executing a purchase agreement? #HITsm https://t.co/UckOxQejrE |
| John Lynn @techguy Hey Everyone, I'm John. I blog @healthcarescene My fav picture is at the peak of a hike with my kids and cousins. The 3rd to last pic was my son's drawing on the wall (that we just painted over). #HITsm https://t.co/gZ59L0tBkI |
 | Heather Staples Lavoie @HSLavoie RT @HealthcareScene: Welcome to today's #HITsm chat hosted by @healthcarescene on the topic of "Identifying, Selecting, and Managing Healthcare Technology Products and Services" Details: https://t.co/jlmrKRWVCI https://t.co/UCEE0RG86w |
 | Bob Brown @ReasObBob Hi.. Bob Brown, health information consultant at @MosaicPartners. We help our clients develop actionable, large scale (state level) health information Roadmaps to accelerate healthcare reform. Pics to follow in about ab hour when I can dind them. #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @MI_turnaround @CumberlandCG @DSSHealthIT @Perficient_HC @MedeAnalytics @edifecs @phreesia @LexisHealthCare @Commvault I'm very confused about that, so I'm just printing Key Fobs and sending them to whoever wants one! (Just DM me a snail mail address, and how many you want!) #HITsm (Oh, BTW, just to be safe.... I nominate @MI_turnaround to #HIT100!) #ItsTheThotThatCounts https://t.co/N5hUuQEJga |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO RT @MI_turnaround: @wareFLO @CumberlandCG @DSSHealthIT @Perficient_HC @MedeAnalytics @edifecs @phreesia @LexisHealthCare @Commvault When does #HIT100 nominating end, Chuck? I need to nominate some people! #HITsm |
 | Ashley Dauwer @amariedauwer Hello #HITsm friends! I’m Ashley, Public and Media Relations Manager @MEDITECH based in MA. Summer and pictures are two of my favorite things! https://t.co/iA7W89zFQO |
| Monica Stout, She/Her/Hers @MI_turnaround Monica here from MedicaSoft. I'm from all over, currently in MI. Favorite pic is hard! Ties between these two, getting to see some of my oldest and dearest friends at my high school reunion last month. #HITsm https://t.co/pGaId6mpIq |
 | Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Hi all. I'm Shereese, healthcare strategist in Maryland. I don't have a fave pic yet but here's my 3rd to last. #HITSM https://t.co/pyK5HTZsPZ |
 | Nick Adkins @nickisnpdx RT @jaredpiano: We really are causing change. Change starts with ideas. Ideas lead to talking. Talking leads to action. #hcldr #hitsm #hitmc #mcsmn #hcmktg #pinksocks @TheDocSmitty @nickisnpdx @Colin_Hung @BFMack @jamesagardner @PharmacyPodcast @Resultant @GetSocialHealth |
| MasterControl @MCMasterControl @techguy @HealthcareScene That's an impressive trumpet! #HITsm |
 | Enlightening Results 💡 @GraceCordovano Hi #HITsm! Grace, private patient advocate & #PtExp enhancer, joining from NJ. Happy Fri! Here’s the requested pic https://t.co/9CNVqZABLe |
 | Melanie Hilliard @social_melanie #HITsm Melanie lurking ... a tad bit late. Doing the health IT marketing thing w/ @NextGate |
| Barby Ingle Official @BarbyIngle @ShereesePubHlth Great pic! #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @BarbyIngle BTW, many thanks to @KenRayTaylor & @BarbyIngle for the thoughtful #HIT100 video this morning! #HITsm https://t.co/V4p2RdGSdO |
| Ashley Dauwer @amariedauwer @techguy @HealthcareScene The idea of a drawing on a wall makes me want to scream, but that's pretty awesome! 🎺 #HITsm |
| Melanie Hilliard @social_melanie RT @HealthcareScene: T1: T1: What tangible and intangible ‘things’ must healthcare organizations selecting a specific healthcare vendor demand from a healthcare vendor prior to executing a purchase agreement? #HITsm https://t.co/UckOxQejrE |
| Barby Ingle Official @BarbyIngle RT @wareFLO: @BarbyIngle BTW, many thanks to @KenRayTaylor & @BarbyIngle for the thoughtful #HIT100 video this morning! #HITsm https://t.co/V4p2RdGSdO |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @BarbyIngle Thanks. #hitsm https://t.co/ljaFbcsRSe |
| John Lynn @techguy I like the idea of value based contracting with vendors. Be specific about what needs to be delivered. Most healthcare vendors should be considered partners. We're not usually just buying an off he shelf product. #HITsm https://t.co/bEvEk64HNm |
| Monica Stout, She/Her/Hers @MI_turnaround Third pic from the last. Kiddo had a meltdown yesterday when I removed his clothes and shoes after running through the sprinkler. He cried until I put his Crocs back on. 🤷♀️ #croclife #toddlers #HITsm https://t.co/d9iQ2FOyt5 |
| John Lynn @techguy @MCMasterControl @HealthcareScene I thought it was pretty cool. So, I wanted to capture it before we painted over it. #HITsm |
| Ashley Dauwer @amariedauwer @ShereesePubHlth Lipstick game ALWAYS on point! 💄 Hey Shereese! #HITsm |
| Barby Ingle Official @BarbyIngle I'm lurking too, still in bed half asleep but want to follow along... #HITsm #chronicpain |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Very #YellowSubmarine -esque! #HITsm |
| John Lynn @techguy @amariedauwer @HealthcareScene Indeed. My wife hated the drawing on the wall. I felt like we should just let them draw away. What's the damage? It's now all been repainted. We'll see how long that lasts. #HITsm |
 | Chilmark Research @ChilmarkHIT T1. Tangible: number and types of users allowed, specific functionality stipulated in the contract, what implementation service and support is included, and any rights to a client's data. Intangible: Understanding the messy reality they will be expected to solve. #HITsm |
| John Lynn @techguy @ChilmarkHIT You can share the pic with us later. Thanks for joining. #HITsm |
| Enlightening Results 💡 @GraceCordovano @techguy @amariedauwer @HealthcareScene Hi John! Actually loved the drawing on the wall...though wasn’t my wall 🤣 #HItsm |
| Bob Brown @ReasObBob @techguy We have adjusted our compensation in the past using value- and risk-based pricing approaches. And YES, it is a partnership with us. Our passion is healthcare reform. We can make some accomodations in payment if we like what you're doing. #hitsm |
 | Brian Eastwood @Brian_Eastwood T1 What everyone else said - but also some confirmation of what "next steps" look like, particularly for a pilot project. What will both sides revisit for Part 2? What should stay the same? etc. #HITSM |
| Enlightening Results 💡 @GraceCordovano @ShereesePubHlth Hi Shereese! Beautiful pic! #HITsm |
| Ashley Dauwer @amariedauwer T1. A true partnership. A vendor that will actually listen to your needs and suggestions and incorporate them into their solutions. #HITsm |
| Brian Eastwood @Brian_Eastwood RT @ChilmarkHIT: T1. Tangible: T1. Tangible: number and types of users allowed, specific functionality stipulated in the contract, what implementation service and support is included, and any rights to a client's data. Intangible: Understanding the messy reality they will be expected to solve. #HITsm |
| Enlightening Results 💡 @GraceCordovano @amariedauwer @ShereesePubHlth Nice to see you Ashley! Agreed 💄 #HItsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO What we did when I worked in a hospital MIS department was to actually ask for workflow diagrams of functionality, not just a feature list (not part of contract, but did give us a bit of leverage later when we said, but, but, but, it doesn't do what you said it does!) #HITsm |
 | Rasu Shrestha MD MBA @RasuShrestha "How @UPMC turned #Innovation into an Enterprise" Read the latest from @HealthLeaders here: https://t.co/PvXNDLTN2I #UPMCinnovates #hcldr #HITsm https://t.co/ZnaRu2Z83b |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @GraceCordovano Thanks Grace. how's your summer going? #HITSM |
 | The Roctor,MD @TheRoctor_MD @ColtonOrtolf That certainly wasn't the case w most EHRs. #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO w00T! #HITsm #HIT100 👍👍👍👍 |
| John Lynn @techguy T1: The other thing you have to demand in the contract is what happens if the relationship goes bad. #HITsm |
 | David Harlow @healthblawg ICYMI> Food, Shelter, Health Insurance – #SDOH #digitalhealth #hcldr #hitsm https://t.co/hbr2Hu4OYh https://t.co/P28zgtUJHM |
| MasterControl @MCMasterControl A1- Determine what they work like, how involved they want to be, how will they get the patients involved, what is their response time like. Basically, how will they help you treat your patients better! #hitsm |
| Ashley Dauwer @amariedauwer @techguy @HealthcareScene I'm all for creativity, but grab a piece of paper. Magic Erasers do wonders though! Have you ever driven by a car of a parent who lets their kids cover the windows in stickers? It makes me cringe every time haha #HITsm |
| Healthcare Scene @HealthcareScene T2: What are the most important installation, configuration, operational and support requirements that must be considered when evaluating a decision to purchase a vendor’s service or product? #HITsm https://t.co/QX9WsCSSvk |
| Melanie Hilliard @social_melanie RT @amariedauwer: T1. A true partnership. A vendor that will actually listen to your needs and suggestions and incorporate them into their solutions. #HITsm |
| Healthcare Scene @HealthcareScene BTW, be sure to use T1 and T2, etc in your replies so that we can collate answers more easily later. #HITsm |
| MasterControl @MCMasterControl @techguy @HealthcareScene You could always print a pic of it out and frame it for his room 😄 #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @amariedauwer Hey, girl! #HITSM https://t.co/3qo4f4eLqt |
| Melanie Hilliard @social_melanie RT @HealthcareScene: T2: T2: What are the most important installation, configuration, operational and support requirements that must be considered when evaluating a decision to purchase a vendor’s service or product? #HITsm https://t.co/QX9WsCSSvk |
| John Lynn @techguy Imagine how different it could have been if they did. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @HealthcareScene: BTW, be sure to use T1 and T2, etc in your replies so that we can collate answers more easily later. #HITsm |
 | Al @Ali_HHNYC RT @RasuShrestha: "How @UPMC turned #Innovation into an Enterprise" Read the latest from @HealthLeaders here: https://t.co/PvXNDLTN2I #UPMCinnovates #hcldr #HITsm https://t.co/ZnaRu2Z83b |
| Heather Staples Lavoie @HSLavoie @ChilmarkHIT I would also add requiring a thorough and exhaustive security and controls review and audit. #hitsm |
| Brian Eastwood @Brian_Eastwood Also, the third-to-last pic on my phone is a screenshot of my registration confirmation for the @HoustonMarathon. The pic is not exciting; the thought of another marathon is. (Also juuuuuuuust a bit terrifying....) #HITSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @amariedauwer T1 And support from the vendor when you need it, not when they decide to get back to you. #HITsm |
| Heather Staples Lavoie @HSLavoie RT @amariedauwer: T1. A true partnership. A vendor that will actually listen to your needs and suggestions and incorporate them into their solutions. #HITsm |
| John Lynn @techguy @amariedauwer @HealthcareScene You have to just decide, is this a wall that can be drawn on. Once you do, then it's easier to let it go since the wall was meant to be drawn on. Stickers on a window would be tough. #HITsm |
| Ashley Dauwer @amariedauwer @MI_turnaround The diaper + croc look is amazing - if only we could all pull it off. #HITsm |
| Bob Brown @ReasObBob T2. Do they understand they are in the change management business with a heavy focus on technology? #hitsm |
 | UPMC @UPMC RT @RasuShrestha: "How @UPMC turned #Innovation into an Enterprise" Read the latest from @HealthLeaders here: https://t.co/PvXNDLTN2I #UPMCinnovates #hcldr #HITsm https://t.co/ZnaRu2Z83b |
| Ashley Dauwer @amariedauwer @GraceCordovano @ShereesePubHlth Hello Grace! So nice to connect with you here today! #HITsm |
| John Lynn @techguy T2: This depends on the product, but far too many organizations focus too much on the purchase and install components. Many almost assume that the configuration, operations and support will just somehow magically be done. Focusing on these is key to vendor evaluation. #HITsm |
| Heather Staples Lavoie @HSLavoie @techguy Yes! Hopefully everything has been ironed out prior, but this is a good point to bring up, John. All about transparency! #hitsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @techguy: T2: T2: This depends on the product, but far too many organizations focus too much on the purchase and install components. Many almost assume that the configuration, operations and support will just somehow magically be done. Focusing on these is key to vendor evaluation. #HITsm |
| John Lynn @techguy The security audit has become such an important part of every vendor review these days. Especially at large organizations. #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround @techguy @amariedauwer @HealthcareScene I feel this is an immediate threat in our household. My son's obsessed with markers at the moment and needs to be watched like a hawk! I've seen a lot of parents do the chalkboard paint thing on walls, maybe that helps? #HITsm |
| Heather Staples Lavoie @HSLavoie @Brian_Eastwood @HoustonMarathon You got this! #hitsm |
| Ashley Dauwer @amariedauwer @techguy @HealthcareScene So you're the cool, laid-back relaxed parent? #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround RT @techguy: T2: T2: This depends on the product, but far too many organizations focus too much on the purchase and install components. Many almost assume that the configuration, operations and support will just somehow magically be done. Focusing on these is key to vendor evaluation. #HITsm |
 | Jeremy Coleman @jeremycoleman T2: 1) What are the workflow changes? 1A) What are the data/workflow integration requirements? So I guess that's 3. #hitsm #neverjust1 |
| Monica Stout, She/Her/Hers @MI_turnaround @amariedauwer 😂😂😂 It's very classy. Timeless, really. #HITsm |
| Heather Staples Lavoie @HSLavoie T1 Customer experience and most importantly the relationship as a whole must be primary! #hitsm https://t.co/KGyPgCGLPW |
| John Lynn @techguy @HSLavoie Ignorance is bliss for a salesperson. It's not bliss if you're the one buying the product. #HITsm |
| Jeremy Coleman @jeremycoleman This is less of a concern for saas or cloud solutions. #hitsm |
| Chilmark Research @ChilmarkHIT T2: When vendor shopping, also consider how closely combined vendor and purchaser skills inventory match the software and operational characteristics of the new solution from the outset. Ongoing verification that skills and requirement are in balance would also help. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T2 The risk assessment is often undervalued and a plan for issues. You need an "If this then that" strategy #HITSM https://t.co/hvotpofLRw |
| John Lynn @techguy @amariedauwer @HealthcareScene As long as they keep the doors closed, don't leave their shoes out and eat at the kitchen table. :-) #HITsm |
| Melanie Hilliard @social_melanie RT @jeremycoleman: This is less of a concern for saas or cloud solutions. #hitsm |
| Ashley Dauwer @amariedauwer T2. User input is crucial. Doug Tolley from @KLASresearch said it well in recently in @HDMmagazine, "Leaders who don’t make the end users a key factor in a buying decision always regret it." https://t.co/VGALfjHbig #HITsm |
| Brian Eastwood @Brian_Eastwood T2 What everyone else said, obviously ... As for support, Who ya gonna call? Particularly important for patient-facing products - are they contacting random customer service agents from a random vendor? #HITSM |
| Monica Stout, She/Her/Hers @MI_turnaround @techguy So true! It's an ever-present threat these days, so vendors need to be prepared. #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround RT @Brian_Eastwood: T2 What everyone else said, obviously ... As for support, Who ya gonna call? Particularly important for patient-facing products - are they contacting random customer service agents from a random vendor? #HITSM |
| John Lynn @techguy This is a good one, but often hard to discover. The key here is to talk to current customers to assess things like this from a real life experience and not what the company tells you. Unless they're willing to put their committment in the contract. #HITsm |
| Jeremy Coleman @jeremycoleman @techguy There is definitely an expectation by too many customers that the vendor will deal with magically solve the customer's silo issues. #hitsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @amariedauwer: T2. User input is crucial. Doug Tolley from @KLASresearch said it well in recently in @HDMmagazine, "Leaders who don’t make the end users a key factor in a buying decision always regret it." https://t.co/VGALfjHbig #HITsm |
| MasterControl @MCMasterControl @ShimCode We're in the healthcare software industry and it definitely can be frustrating! Especially trying to explain how much more efficient an automated system is over a manual paper-based one 🙄 #HITsm |
 | Geeky Fox @TechKitsune The team is a huge component people forget about. How confident is the team on their implementation practices? Are they experts in their field and other fields they weren't supposed to be familiar with? What is their implementation rate? How do they achieve this? #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @techguy @HealthcareScene There! Highly appropriate given how we encourage each other to toot our horns enthusiastically! #HITsm https://t.co/vXoRYjGfBC |
| Monica Stout, She/Her/Hers @MI_turnaround @amariedauwer @KLASresearch @HDMmagazine Well put! You need to consider your audience in everything and in tech ignoring your end user is like missing the mark entirely. If you build it, they won't come. If you build it, you'd better invite them before it's done. #HITsm |
| Healthcare Scene @HealthcareScene T3: How can healthcare organizations and prospective vendor partners leverage 3rd parties – like healthcare patients, consultant, 3rd party research firms and other advisory sources – during the process of evaluating and selecting a specific healthcare product or service? #HITsm https://t.co/CaRRUQP9OW |
| John Lynn @techguy T2: Along these lines, I also like to evaluate where the vendor is heading. Some vendors are basically stagnant with their products whereas others are continuously improving. Understanding this is key to vendor selection. #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround @jeremycoleman @techguy But if they could ..... 🤔. That's some impressive magic to share with clients. #HITsm |
| Barby Ingle Official @BarbyIngle RT @wareFLO: @techguy @HealthcareScene There! Highly appropriate given how we encourage each other to toot our horns enthusiastically! #HITsm https://t.co/vXoRYjGfBC |
| Ashley Dauwer @amariedauwer @techguy @HealthcareScene But what about putting their boxers in the hamper? I'm having trouble with that one. (Kids and husband alike haha) #HITsm |
| Geeky Fox @TechKitsune T1: About what they do, how long they have been in business, their products, business practices, procedures in implementation. The list could go on! #HITsm |
| Heather Staples Lavoie @HSLavoie RT @ShereesePubHlth: T2 The risk assessment is often undervalued and a plan for issues. You need an "If this then that" strategy #HITSM https://t.co/hvotpofLRw |
 | Michael Joseph, PMP @HealthData4All @HealthcareScene Hi all. Just lurking as I count down days to knee surgery on Wed. Alas, no summer fun, so no summer fun pics. #HITsm |
| John Lynn @techguy @MCMasterControl @ShimCode Many people don't understand how incredible paper is as a competitor. The other competitor that many people face is called the status quo. Both are much more powerful than most of us realize. #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround @ShimCode @amariedauwer @techguy @HealthcareScene I hope it brought inspiration with every glance. 😂 #HITsm |
| John Lynn @techguy People matter....a lot! #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Of course, literally so. I'm sure you are familiar with use case diagrams, where you actually do see stick figures of users interacting with the system. Use case diagrams are, quite literally, workflows! I found a WF & a UC definition that were identical, word4word! #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @MCMasterControl @ShimCode OMG, I know this all to well. In fact paper-based systems are not only inefficient, they're a drain on resources. @HCA_News did a podcast on this. I'll try to link it here. #HITSM |
| The Roctor,MD @TheRoctor_MD @MI_turnaround @techguy @amariedauwer @HealthcareScene My son used to make a total mess on the floor beneath him at the dinner table. Then at age 7 he hit a tree on his sled, fx his skull, coma for 3 weeks, rehab for 6, double vision for a year. I decided I loved the mess at the table. (29 and fine now.) #HITsm |
| Heather Staples Lavoie @HSLavoie @ShereesePubHlth Yes, Shereese! This is a must and something that needs to happen before anything else. #hitsm |
| Chilmark Research @ChilmarkHIT T3: Use 3rd parties to help get an understanding of what smaller list of vendors to send an RFP to, how these vendors are performing with their clients and against their peers, the standard types of functionality to look for, and what might be unique to their organization. #HITsm |
| Ashley Dauwer @amariedauwer @HealthData4All @HealthcareScene Oh no! Wishing you the best, Michael! #HITsm |
| Jeremy Coleman @jeremycoleman T3: There are several of these 3rd party "research firms", that I won't name, that too closely resemble 3rd party marketing firms. #payforratings #hitsm |
| Heather Staples Lavoie @HSLavoie RT @techguy: @HSLavoie Ignorance is bliss for a salesperson. It's not bliss if you're the one buying the product. #HITsm |
| John Lynn @techguy Remember that EMRs were designed as billing engines. Not as care engines. Otherwise, they'd have done things very differently. #HITsm Still sad you can't run that report. However, many EMRs would have no problem with that report. |
| Bob Brown @ReasObBob @TechKitsune Agree. In addition to domain knowledge, execution ability is paramount. If dealing with a software vendor, hold on till you get the right implementation team. Every team/client combination starts with same code. Some are winners. Be the winner. Vet the team. #hitsm |
| Brian Eastwood @Brian_Eastwood T3 Give analysts lots and lots of money so their cats don't starve. But seriously, see what research/analyst firms have done in the domain where you are looking to buy. Reach out for more info if what you see doesn't meet your needs. #HITSM |
| MasterControl @MCMasterControl RT @amariedauwer: T2. User input is crucial. Doug Tolley from @KLASresearch said it well in recently in @HDMmagazine, "Leaders who don’t make the end users a key factor in a buying decision always regret it." https://t.co/VGALfjHbig #HITsm |
| Melanie Hilliard @social_melanie RT @techguy: People matter....a lot! #HITsm |
| Geeky Fox @TechKitsune T3: 3rd Parties become partners. As a vendor for healthcare orgs, you have to partner with other parties to achieve success. What you may know and what they may know comes in handy when boosting how well your product does! You get new features to add! #HITsm |
| Melanie Hilliard @social_melanie RT @HealthcareScene: T3: T3: How can healthcare organizations and prospective vendor partners leverage 3rd parties – like healthcare patients, consultant, 3rd party research firms and other advisory sources – during the process of evaluating and selecting a specific healthcare product or service? #HITsm https://t.co/CaRRUQP9OW |
| Monica Stout, She/Her/Hers @MI_turnaround T3: How about the patient advocates and caregivers, too? A wealth of insight & information there without putting any burden on patients. #HITsm |
 | The HealthCare IT Experts Blog @HCITExpert [Today] #HITsm TweetChat, on Twitter at - July 20, 2018 at 10:30PM IST | Topics | @HealthcareScene - https://t.co/K7wh2zv2MQ |
| MasterControl @MCMasterControl @ShereesePubHlth @ShimCode @HCA_News Couldn't agree more! A drain all around. And one simple mistakes can take hours/days to correct! I'd love to hear the podcast 🙂#HITsm |
| John Lynn @techguy @amariedauwer @HealthcareScene I'm lucky. My kids don't have that issue. My wife more than my kids on that one. #HITsm #TMI |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Thank you Monica! I am stuffing a 2018 Edition Commemorative #HIT100 Key Fob inna envelope, along with an illegible handwritten note, on very nice thankyou/response stationary, at this very moment (while I type this w/my toes! You know, like THAT commercial...) #HITsm |
| Brian Eastwood @Brian_Eastwood T3 Oh yes, patients ... Get their perspective from the beginning of the process. What would make their interactions better? What is helpful? What is just bells and whistles? Answers may surprise you. #HITSM |
| Brian Eastwood @Brian_Eastwood RT @MI_turnaround: T3: T3: How about the patient advocates and caregivers, too? A wealth of insight & information there without putting any burden on patients. #HITsm |
| Enlightening Results 💡 @GraceCordovano T3) #Patients & #carepartners should be proactively included in decision making processes to ensure the assumed value services/products are anticipated to bring are aligned w/real world needs. If it doesn’t bring value to the end user, we are only adding to waste #HITsm |
| John Lynn @techguy @Jim_TheRocktor @MI_turnaround @amariedauwer @HealthcareScene Life is a funny balance of perspectives isn't it? #HITsm |
| Ashley Dauwer @amariedauwer @Jim_TheRocktor @MI_turnaround @techguy @HealthcareScene Wow - that really puts things into perspective. I have to think about this next time I'm complaining about them leaving their boxers on the floor. #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround @TechKitsune Right?! It's impossible to be an expert in every facet of this industry. Partner with the people who do it better than you do and know more than you know. #HITsm |
| Geeky Fox @TechKitsune Implentation teams are so very important to the success of a product! My company knows that too well! 100% You sit at the table with key people and bring key people to understand those particular needs. #HITsm |
| Chilmark Research @ChilmarkHIT *shameless plug* We can help with this! Be sure to check out our reports page to see the areas we have deep knowledge in: https://t.co/xKTt5gwjt3 #HITsm |
| Heather Staples Lavoie @HSLavoie Good points, Brian. This will also help enhance overall #ptexp! #hitsm https://t.co/8FG6ssZS88 |
| Monica Stout, She/Her/Hers @MI_turnaround @techguy @amariedauwer @HealthcareScene 😂 I love this thread today. Thank you John & Ashley. I needed a good laugh. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T3 I'm a vocal proponent for orgs to utilize PACS (patient advisory committes) for evaluating and selecting products/services. You get very honest feedback from those affected most by the product #patientchat #HITsm https://t.co/jszXhDj37q |
 | Darin Vander Well @DarinVanderWell @HealthcareScene T3: By being clear about what they're trying to accomplish (and, if many things, at least in priority order). Continually astounded by expectations that were missed because of miscommunication/lack of alignment on goals. #HITsm |
| John Lynn @techguy I love the partners concept. Turns out that vendors are partner whether you like it or not. They just might be bad partners. #HITsm |
| Ashley Dauwer @amariedauwer @ShimCode Yes. This is So important. This is what I had in mind for T5. #HITsm |
 | HealthIT Policy @HITpol RT @RasuShrestha: "How @UPMC turned #Innovation into an Enterprise" Read the latest from @HealthLeaders here: https://t.co/PvXNDLTN2I #UPMCinnovates #hcldr #HITsm https://t.co/ZnaRu2Z83b |
| Rasu Shrestha MD MBA @RasuShrestha @TechKitsune This is in the core ethos of what we do at UPMC, by the way. Spot on! #HITsm |
| Chilmark Research @ChilmarkHIT RT @GraceCordovano: T3) #Patients & #carepartners should be proactively included in decision making processes to ensure the assumed value services/products are anticipated to bring are aligned w/real world needs. If it doesn’t bring value to the end user, we are only adding to waste #HITsm |
| Geeky Fox @TechKitsune Exactly, people want all in one but it doesn't bode well when you need to drill down to specific things! I've heard too much lately that one system isn't providing sufficient things needed to meet the needs of teams! If you don't partner, you fall behind. #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround RT @TechKitsune: Exactly, people want all in one but it doesn't bode well when you need to drill down to specific things! I've heard too much lately that one system isn't providing sufficient things needed to meet the needs of teams! If you don't partner, you fall behind. #HITsm |
| Enlightening Results 💡 @GraceCordovano @Brian_Eastwood #HiTSm https://t.co/r1eFjWiMmd |
| Healthcare Scene @HealthcareScene T4: Let’s flip the inquiry: What must vendors of healthcare products and services demand from prospective purchasers of their products and services prior to executing a purchase agreement? #HITsm https://t.co/2EsiSWLQ0c |
| John Lynn @techguy T3: The challenge here for me is a lack of good resources (in some cases), but health IT professionals having the time to vet the sources and know which ones are effective. Time is always at a premium and there's never enough. #HITsm https://t.co/8yx1IlbMWz |
 | Participatory Medicine @S4PM What is the @s4PM Learning Exchange? We each individually advance the participatory medicine movement in our day-to-day lives & interfaces with healthcare and/or our work. Let’s listen & learn from one another! #HITsm #hcldr |
| Michael Joseph, PMP @HealthData4All @HealthcareScene Wait, I forgot! Marathons of The Office are highlight of my summer of 2018. (And I'm from Scranton.) Thanks @ComedyCentral #HITsm https://t.co/MWJm1sIQqc |
| Jeremy Coleman @jeremycoleman @techguy The find who wants to be true partner, any vendor should be transparent enough to explain HOW they calculate any ROI numbers. #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO True, many EHRs started as glorified practice management systems, but some early standalone EHRs were extremely workflow-friendly. Yes, they sent codes 2 PMS, but their workflows were not completely dictated by billing workflows. Of course, #meaningfuluse exterminated them #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround @amariedauwer @Jim_TheRocktor @techguy @HealthcareScene Whoa, Jim! How scary! So glad to hear he is ok today. Thank you for the reality check. It's so true how we miss the things that we complained about when they're gone. #HITsm |
| John Lynn @techguy @MI_turnaround @amariedauwer @HealthcareScene This thread reminds me of this song: https://t.co/qVJARwD0uB #HITsm |
| Geeky Fox @TechKitsune We call our clients and 3rd parties partners because that's what we are. We are partnering to achieve better outcomes for patients, that should be the goal of healthcare vendors, or what's the point? Seperation only breeds bad practices. #HITsm |
| Chilmark Research @ChilmarkHIT @ShereesePubHlth Yes! These are the ones that WANT to have input and understand the frequent asks on their time and energy. #HITsm |
| The HealthCare IT Experts Blog @HCITExpert The #HIMSS18 Daily by @HCITExpert! https://t.co/hvWDEZR95a #HITsmIND via @WeAreWIL @SolnetSolutions @KatrinaFMateo #hitsm #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha T3: Don't wait until the 'last minute' when it's procurement time to engage these "partners". ✔️Continuous engagement/awareness/improvement is key. ✔️Fewer surprises that way. ✔️Better outcomes too. #HITsm |
| Melanie Hilliard @social_melanie RT @HealthcareScene: T4: Let’s flip the inquiry: T4: Let’s flip the inquiry: What must vendors of healthcare products and services demand from prospective purchasers of their products and services prior to executing a purchase agreement? #HITsm https://t.co/2EsiSWLQ0c |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Here's the #DataBook episode on paper-based systems. https://t.co/gWy6pxi0KC Sidebar: I love this podcast. Check it out while you work @HCA_News #hitsm https://t.co/BnEffUtMf7 |
| Monica Stout, She/Her/Hers @MI_turnaround @techguy Especially when you're "married: to them, right? Pick a good partner! Getting a professional divorce isn't fun, either. #HITsm |
| John Lynn @techguy @TechKitsune Some vendors aren't partners and shouldn't be. When it's a commodity, you don't need a partner. However, there's very little in #HealthIT that's a true commodity offering. #HITsm |
 | Tiffany McFadden @justtiff98 RT @jaredpiano: We really are causing change. Change starts with ideas. Ideas lead to talking. Talking leads to action. #hcldr #hitsm #hitmc #mcsmn #hcmktg #pinksocks @TheDocSmitty @nickisnpdx @Colin_Hung @BFMack @jamesagardner @PharmacyPodcast @Resultant @GetSocialHealth |
| Monica Stout, She/Her/Hers @MI_turnaround RT @RasuShrestha: T3: T3: Don't wait until the 'last minute' when it's procurement time to engage these "partners". ✔️Continuous engagement/awareness/improvement is key. ✔️Fewer surprises that way. ✔️Better outcomes too. #HITsm |
| Heather Staples Lavoie @HSLavoie @ShimCode Same! Multitasking between live feed, mentions, etc all the while on mobile. Loving the conversation. #hitsm |
 | OZ Digital Consulting @GoFollowOz “BPO Vendor Selection: Top 10 Mistakes and How to Avoid Them” https://t.co/z10kQkzBLq #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround RT @ShereesePubHlth: T3 I'm a vocal proponent for orgs to utilize PACS (patient advisory committes) for evaluating and selecting products/services. You get very honest feedback from those affected most by the product #patientchat #HITsm https://t.co/jszXhDj37q |
| Brian Eastwood @Brian_Eastwood @GraceCordovano For a split second I thought you were reacting to the tweet about making sure my cat doesn't starve. #hitsm |
| John Lynn @techguy Don't forget the #HITsm hashtag so others can read. Good idea. |
| Ashley Dauwer @amariedauwer @ShereesePubHlth I totally agree. The patient voice too often seems to get lost. If it's not improving their experience, then what's the point? #HITsm |
| MasterControl @MCMasterControl @Jim_TheRocktor @MI_turnaround @techguy @amariedauwer @HealthcareScene Oh wow, so glad to hear he's doing well now! #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO In fact, the point I make over-and-over to the EHR workflow = billing workflow crowd is that EHR workflow management systems easily support separate workflows for care-flow and bill-flow. EHRs today could have been very different... (but don't get me started! 😞😟😠😡🤬🤯) #HITsm |
| Jeremy Coleman @jeremycoleman T4: This sounds overly simple, but its pretty difficult and requires leadership. The primary requirement for me is engagement across the org. #hitsm |
| Monica Stout, She/Her/Hers @MI_turnaround RT @wareFLO: In fact, the point I make over-and-over to the EHR workflow = billing workflow crowd is that EHR workflow management systems easily support separate workflows for care-flow and bill-flow. EHRs today could have been very different... (but don't get me started! 😞😟😠😡🤬🤯) #HITsm |
| MasterControl @MCMasterControl @HealthData4All @HealthcareScene @ComedyCentral You too? 😂 #HITsm https://t.co/8CCjXJjk1t |
| Geeky Fox @TechKitsune T4: I can't get in to the whole contracting thing. But follow up is always nice. Did you select another vendor? Is your org not looking anymore? Had too many prospects fall off and not get back to vendors. Other food for thought I guess. #HITsm |
| Enlightening Results 💡 @GraceCordovano @Brian_Eastwood oh good heavens no! #hitsm |
 | John Moore III @j3moore Coming into the discussion a little late, but checking in from Boston after my morning calls! Glad to be here :) #hitsm |
| Monica Stout, She/Her/Hers @MI_turnaround RT @jeremycoleman: T4: T4: This sounds overly simple, but its pretty difficult and requires leadership. The primary requirement for me is engagement across the org. #hitsm |
 | Social Health Network @socialhealthnet Shameless plug #2! Drawing upon the perspectives and experience of patient thought leaders and influencers can be especially useful — an area where we can help unearth transformative insights. #HITsm |
| Rasu Shrestha MD MBA @RasuShrestha @Jim_TheRocktor @ColtonOrtolf I'm sure you've seen this by the one and only @ZDoggMD https://t.co/zLzeXNyNZi #HITsm |
| John Lynn @techguy Very true, but you have to balance it with the challenges of finger pointing and managing support across multiple vendors too. #HITsm |
| Chilmark Research @ChilmarkHIT T4: Will the buyer allocate management and execution resources to the project? Purchasers should commit to understanding details and nuance at every stage of a project. Purchasers should clear the road, politically and organizationally, to give projects room to succeed. #HITsm |
| Ashley Dauwer @amariedauwer @techguy @MI_turnaround @HealthcareScene One sec, let me go grab my mic. 🎤 #HITsm https://t.co/AlJPCOqKhd |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Oh, what the heck, get me started: Medical informatics & health IT have overemphasized data over workflow. If we'd invested even 10% in workflow management systems of what we invested in database management systems w/crappy UI mimicking data models, we'd all be better off! #HITsm |
| Heather Staples Lavoie @HSLavoie @jeremycoleman @techguy Another nod to transparency! #hitsm |
| Brian Eastwood @Brian_Eastwood T4 Big part of it comes down to the health systems' end goal. Are you trying to save money? Make money? Add patients? Improve outcomes? It's not tied to tech itself but, rather, how it will be used and who will use it. #HITSM |
| Al @Ali_HHNYC RT @RasuShrestha: @Jim_TheRocktor @ColtonOrtolf I'm sure you've seen this by the one and only @ZDoggMD https://t.co/zLzeXNyNZi #HITsm |
| John Lynn @techguy The biggest challenge I see in this area is people purchasing a product and then not having the power to actually implement it and convince user to use the product. Happens more than it should. #HITsm |
 | Jack O’Brien @imjackobrien RT @RasuShrestha: "How @UPMC turned #Innovation into an Enterprise" Read the latest from @HealthLeaders here: https://t.co/PvXNDLTN2I #UPMCinnovates #hcldr #HITsm https://t.co/ZnaRu2Z83b |
| Ashley Dauwer @amariedauwer T4. That organizations and stakeholders will put in the necessary effort required for a successful implemenation. You may have the best EHR, but if it's poorly configured or if there wasn't sufficient training, even the most technically savvy users will struggle. #HITsm |
| Geeky Fox @TechKitsune Sure, I think I'm talking about large systems that have the capacity to build some other areas, but have been slow to even doing so. They have the capacity to either find new employees to specialize or really just don't feel like partnering at all! #HITsm |
 | Michael Crone @LeadGenMike RT @HCITExpert: [Today] #HITsm TweetChat, on Twitter at - July 20, 2018 at 10:30PM IST | Topics | @HealthcareScene - https://t.co/K7wh2zv2MQ |
| Darin Vander Well @DarinVanderWell @HSLavoie @HealthcareScene Same. Plus, willingness to follow timeline. Seemingly "committed" resources who drag their feet can a) torpedo an implementation and b) bleed the vendor's own resource/imp team dry trying to make it work. #HITsm |
| John Moore III @j3moore T4: Have clearly defined goals and expectations from the prospective client. Do what you can to help them scope their needs as specifically as possible, highlighting top priorities. A healthy relationship can only come from mutually understood and agreed upon expectations #hitsm |
| Jeremy Coleman @jeremycoleman T4: Absolutely. The customer needs to communicate across the org what problem this solution/partnership will address. #hitsm |
| John Lynn @techguy This can work well for a vendor if the healthcare organization is firmly committed to thier side of the arrangement. It falls apart of the healthcare organization doesn't do what they need to do. #ItTakes2ToTango #HITsm |
 | David Dolton @DaveDolton Late to the #HITSM chat! |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @amariedauwer @techguy @MI_turnaround @HealthcareScene Yeah #HITsm https://t.co/6wljNdey03 |
| Healthcare Scene @HealthcareScene T5: What are the surprises that Physicians, Medical Practices, Hospitals, Health Systems, Patients, Health Plan Members, Health Plans & payer often experience 6 to 12 months after purchasing a product or service? How could this have been solved in the purchase agreement? #HITsm https://t.co/Zohj3pIMav |
| Rasu Shrestha MD MBA @RasuShrestha T4: Great question! 🎯Stakeholders. Engage the RIGHT stakeholders at the right times through the process. 🎯Commitment. It's a 2-way street. 🎯Meaningful partnership. Better the product/service/experience together. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @HSLavoie: |
| Heather Staples Lavoie @HSLavoie @ShimCode It’s too much fun! Plus, didn’t want to miss today’s chat. #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO And #MeaningfulUse made the situation 10 times worse! It basically locked EHRs into workflow-oblivious* architectures instead of process-aware architectures used in other industries for decades. ARGH! GRRRR! PHOOIE! (*using @reasobbob 's wonderful phraseology!) #HITsm |
 | Gus Bekdash @Gus_Bekdash I was wracking my brain on this one... Now i'm thinking #HC organizations are like other customers. So they will need roughly what others need from whatever vendor they're considering. Am I missing something? #HITSM |
| Jeremy Coleman @jeremycoleman T5: my bias is showing, but too many times the "how" of #interoperability isn't solved until after contracts are signed. #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO OK. Inhale. Exhale. Breeeeath.... I'm OK now. #HITsm |
| Michael Joseph, PMP @HealthData4All @HealthcareScene Maybe organizations like @Cigna & @evicorehc can use cases like mine to better inform guidelines on DENIALS. Their insistence on MRI only added to cost & my prolonged pain & immobility. Healthcare is complex, but where's the common sense?? #HITsm |
| Bob Brown @ReasObBob @HealthcareScene T4. What is the client side providing? There will always be people needs. Who from their side will be on the team? How many people? What percentage of their time? If physical space or team room will be required, what will be provided? (Let's you know if they're serious.) #hitsm |
| John Moore III @j3moore Thanks Heather! Our mission as a company is to improve the experience of care delivery for all stakeholders, leveraging available IT tools to make that happen. We love working with HCOs to help them make appropriate decisions to meet their needs #HITsm |
| Heather Staples Lavoie @HSLavoie @RasuShrestha Commitment. Yes! #hitsm |
| Chilmark Research @ChilmarkHIT RT @Brian_Eastwood: T4 Big part of it comes down to the health systems' end goal. Are you trying to save money? Make money? Add patients? Improve outcomes? It's not tied to tech itself but, rather, how it will be used and who will use it. #HITSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @HSLavoie @amariedauwer And it's sad that we're actually at a place where #PtEX is in direct competition wit #WellHpchat (physician wellness). Can that delicate balance be found through innovation? #HITsm |
| Geeky Fox @TechKitsune RT @RasuShrestha: T4: T4: Great question! 🎯Stakeholders. Engage the RIGHT stakeholders at the right times through the process. 🎯Commitment. It's a 2-way street. 🎯Meaningful partnership. Better the product/service/experience together. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @techguy @amariedauwer @MI_turnaround @HealthcareScene #HITsm https://t.co/KWGBT5c7Bu |
| John Lynn @techguy @DaveDolton Glad you could join us late. #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround @ShereesePubHlth @techguy @amariedauwer @HealthcareScene I couldn't find the perfect gif. I feel so under-represented right now. #HITsm |
| John Moore III @j3moore RT @TechKitsune: T3: T3: 3rd Parties become partners. As a vendor for healthcare orgs, you have to partner with other parties to achieve success. What you may know and what they may know comes in handy when boosting how well your product does! You get new features to add! #HITsm |
| Brian Eastwood @Brian_Eastwood T5 *boop boop beep* "Your call could not be completed as dialed." Turnover - of people, departments, products, and entire companies - leave buyers with stuff they can no longer use, support, or benefit from. #HITSM |
| Gus Bekdash @Gus_Bekdash Google & Amazon show a clear way: customers become unwitting & free testers or trainers (for #AI) e.g,Google search is a type of AI platform trained by users for free so that Google can make money while executing searches. Win for every body, but more for some than others! #HITSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @HSLavoie: |
| Ashley Dauwer @amariedauwer @HSLavoie YES! Sponsorship and commitment is especially important at the execttive level. If there isn't support, users will sense that and it will also become less important to them. A successful implementation needs to be a team effort, from the top down. #HITsm |
| Heather Staples Lavoie @HSLavoie @j3moore And you do a great job! #hitsm |
 | Matthew Loxton is also on Mastodon @mloxton RT @ShereesePubHlth: T3 I'm a vocal proponent for orgs to utilize PACS (patient advisory committes) for evaluating and selecting products/services. You get very honest feedback from those affected most by the product #patientchat #HITsm https://t.co/jszXhDj37q |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO More & more such entities are buying systems based on business process management #BPM platforms. At 6 to 12 months out, pro forma to revisit workflows & optimize them. So, any "surprises" can usually be fixed then. Tho typically what happens is a more gradual WF tuning... #HITsm |
| Gus Bekdash @Gus_Bekdash Adequate support & training. Sometimes customers skip on those to save money then fail to get value from product and make the product / vendor look bad. I know it takes guts, but sometimes vendors need to "fire" certain customers. #hitsm |
| Tiffany McFadden @justtiff98 RT @BFMack: On the job representing @GLHC_HIE at the #MAHPSummer18 Conference! #HITSM #HITMC #PinkSocks https://t.co/5rNgaiM0du |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @HSLavoie @ShereesePubHlth @amariedauwer @Geneia #WorkflowSighting! #HITsm https://t.co/Y64lXB7tmo |
| Heather Staples Lavoie @HSLavoie @amariedauwer And can you imagine what that implementation would look like!? #hitsm |
| Heather Staples Lavoie @HSLavoie RT @wareFLO: @HSLavoie @ShereesePubHlth @amariedauwer @Geneia #WorkflowSighting! #HITsm https://t.co/Y64lXB7tmo |
| Chilmark Research @ChilmarkHIT T5: Surprises months after implementation: Understand user adoption and especially front-line user productivity almost never achieve the predicted rates prior to the installation and that even if they are within 80-85% of target goal rates the organization is doing well. #HITsm |
| The Roctor,MD @TheRoctor_MD @amariedauwer 1 day training on my EHR for staff. No on site training for me. #HITsm |
 | Marcos Vinícius @marcoscamb089 #HITsm This is global WebRadio in Brazil https://t.co/zaXFP3LgGm |
 | Lisa Davis Budzinski @lisadbudzinski Healthcare Analytics Market - FPNV Positioning Matrix & Vendor Profiles https://t.co/BAM5wwrR7T #hitsm |
| John Moore III @j3moore @TechKitsune Very few health systems have the resources to be experts in IT, so vendors should be able to help them with truly understanding their needs, not just selling as much as they can. Look for vendors that have a good history of supporting clients long-term - as partners #hitsm |
| Ashley Dauwer @amariedauwer @MI_turnaround @ShereesePubHlth @techguy @HealthcareScene This one fits the 3 of us! #HITsm #healthitchicks #womeninhit https://t.co/mKGoDBNNyw |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @j3moore @TechKitsune Again an area for improvement. The talent via vendors is not there IMHO. They need to train/cultivate staff for the healthcare environment. This isn't happening fast enough #HITSM |
| MasterControl @MCMasterControl @Gus_Bekdash The tech clinical trial, if you will #HITsm |
| John Lynn @techguy Reminds me of @HeatherHaugen's book where she identifies leadership and executive buy-in as the key indicator of success with an EHR implementation. #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround 🙌🙌🙌 This! #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO But my impression is traditional health IT vendors are retrofitting workflow engines into their legacy systems faster than I expected. While rudimentary, you'd be surprised what you can accomplish w/even a crappy workflow engine! Stiff competition for pureplay #BPM vendors #HITsm |
 | Mark Jamilkowski @ShiftHealthcare Why just the sponsor? I see themes like #healthcare #innovation & "transformation" being leaned on too heavily by #hitsm. In my experience, the "value" is often pitched to a single stakeholder, vs going for broader sponsorship w/ understanding of enterprise-wide opportunities |
| Healthcare Scene @HealthcareScene Bonus: In regards to the aforementioned quote that ‘We’re not buying from a vendor; we’re marrying them,’ what are key reasons why a healthcare organization may divorce their vendor partner? #HITsm https://t.co/lxfwzXRgln |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Right? lol #HITSM |
| Monica Stout, She/Her/Hers @MI_turnaround RT @HealthcareScene: Bonus: Bonus: In regards to the aforementioned quote that ‘We’re not buying from a vendor; we’re marrying them,’ what are key reasons why a healthcare organization may divorce their vendor partner? #HITsm https://t.co/lxfwzXRgln |
| Ashley Dauwer @amariedauwer @HSLavoie #HITsm https://t.co/EKWrKeH8ko |
| Heather Staples Lavoie @HSLavoie RT @amariedauwer: @HSLavoie #HITsm https://t.co/EKWrKeH8ko |
| Monica Stout, She/Her/Hers @MI_turnaround Bonus: Not delivering on their "marriage' vows! You don't promise a solution and then not deliver. #HITsm https://t.co/06QFRlEbRY |
| Gus Bekdash @Gus_Bekdash By the way, with data-driven software (like #AI & #analytics) where data is coming from multiple places including the customer, software rights become MUCH more https://t.co/797irToLs5 there is the software platform AND data used to train it. Who owns the solution? #HITSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @techguy @amariedauwer @MI_turnaround @HealthcareScene A collective "we wish" I bet #HITsm https://t.co/h6xGNXjVi5 |
| Jeremy Coleman @jeremycoleman Bonus: The failure of lots of relationships happens when one side doesn't trust the other, the goals of each side aren't compatible, or one party takes the other for granted. #drphil #hitsm |
| John Lynn @techguy Bonus: Lots of reasons: Bad support, lies, unable to deliver, change in leadership, company acquired, healthcare org acquired, better option, etc etc etc. Some are good reasons and some are stupid reasons. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @MI_turnaround @techguy @amariedauwer @HealthcareScene Minus the Jay-Z factor, I wish, lol #HITSM |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO I'm outahere! Have a great weekend. BTW, I am seen more and more of you in #SocialVR! Join us Tuesday Noon ET! #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @techguy: Bonus: Lots of reasons: Bonus: Lots of reasons: Bad support, lies, unable to deliver, change in leadership, company acquired, healthcare org acquired, better option, etc etc etc. Some are good reasons and some are stupid reasons. #HITsm |
| Geeky Fox @TechKitsune I'd divorce me too if I didn't follow my contract, didn't give support, didn't implement and train properly, didn't sell what my product can actually do, and didn't get with the current atmosphere/tech needs. Etc. #HITsm https://t.co/bsndUmwuqB |
| Healthcare Scene @HealthcareScene A big thank you to all of you who participated in today's chat and to @shimcode who collated all the information from last week's and this week's chat. #HITsm https://t.co/0QS3xn0o4P |
| Healthcare Scene @HealthcareScene Join us for next week's #HITsm chat on "Creating Loyalty in Healthcare." It will be hosted by @SunnyTaraVegas and @coherencemed from @CareCognitics |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @MI_turnaround @amariedauwer @techguy @HealthcareScene lol, Maybe I have her same work ethic. That's it #HITSM |
| Monica Stout, She/Her/Hers @MI_turnaround RT @TechKitsune: I'd divorce me too if I didn't follow my contract, didn't give support, didn't implement and train properly, didn't sell what my product can actually do, and didn't get with the current atmosphere/tech needs. Etc. #HITsm https://t.co/bsndUmwuqB |
| MasterControl @MCMasterControl @HealthcareScene Great question with some informative answers 👌#HITsm |
| Chilmark Research @ChilmarkHIT Bonus: Divorce in hIT happens for the same reasons as a normal divorce: Not communicating about problems as they arise and not addressing them when they are raised. And/or underwhelming deliveries. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Have a great weekend everyone #HITsm https://t.co/C7Dkba1U7j |
| Monica Stout, She/Her/Hers @MI_turnaround @HealthcareScene @ShimCode Thanks, John & Steve! #HITsm |
| David Dolton @DaveDolton Well said @HSLavoie - clearly enunciated goals, measurements, even pain points lead to very successful vendor/client partnerships #hitsm |
| Heather Staples Lavoie @HSLavoie @HealthcareScene @ShimCode Another great chat. Thanks, everyone. Have a wonderful weekend! #hitsm |
| Bob Brown @ReasObBob #hitsm |
| Monica Stout, She/Her/Hers @MI_turnaround @ShereesePubHlth You too, Queen Shey! 😉 #HITsm |
 | Tom Varghese Jr. MD, MS, MBA, FACS, MAMSE 🇺🇸 @TomVargheseJr RT @RasuShrestha: T4: T4: Great question! 🎯Stakeholders. Engage the RIGHT stakeholders at the right times through the process. 🎯Commitment. It's a 2-way street. 🎯Meaningful partnership. Better the product/service/experience together. #HITsm |
| Gus Bekdash @Gus_Bekdash Great insight. I always say my greatest competitor in every situation is Do Nothing Inc. So always, think 1) how to beat Do Nothing and 2) how to beat the other competitors! Does not feel so good when you beat #1 & client selects somebody else! #HITSM |
| Ashley Dauwer @amariedauwer @HealthcareScene Bonus: M&As seem to be one of the biggest reasons leading to "divorces." Other key reasons include dissatisfaction in the product and not feeling you're getting enough support from the vendor. #HITsm |
| John Lynn @techguy @HSLavoie @HealthcareScene @ShimCode Thanks for joining us! Loved your insights today. #HITsm |
| Monica Stout, She/Her/Hers @MI_turnaround @ShereesePubHlth @amariedauwer @techguy @HealthcareScene #HITsm https://t.co/mG0NJuS4xO |
 | Janae Sharp @CoherenceMed RT @HealthcareScene: Join us for next week's #HITsm chat on "Creating Loyalty in Healthcare." It will be hosted by @SunnyTaraVegas and @coherencemed from @CareCognitics |
| John Lynn @techguy RT @Gus_Bekdash: Great insight. I always say my greatest competitor in every situation is Do Nothing Inc. So always, think 1) how to beat Do Nothing and 2) how to beat the other competitors! Does not feel so good when you beat #1 & client selects somebody else! #HITSM |
| John Lynn @techguy RT @HealthcareScene: Join us for next week's #HITsm chat on "Creating Loyalty in Healthcare." It will be hosted by @SunnyTaraVegas and @coherencemed from @CareCognitics |
| David Dolton @DaveDolton Ugh something called work got in the way of joining #hitsm earlier! Was on a call this morning with a new client partner who told us they were 'firing' their old vendor because 'the just didn't get it'. Would love to chat further. DM if you want. #patientaccess #patientengagement |
| Bob Brown @ReasObBob T5. About teaming and partnering. To see an example of how we partnered with a client on a large project, see Colorado's Health IT Roadmap. The process we used to partner with Colorado folks and their stakeholders is described in detail. #hitsm https://t.co/2Uz6q8HuHH |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO #HITsm |
| Healthcare Scene @HealthcareScene If you missed today's #HITsm chat, you can find the full transcript of the chat here: https://t.co/zSFSJEf4Of |
| David Dolton @DaveDolton Thank you! #HITsm #patientaccess #patientengagement |
| John Lynn @techguy RT @HealthcareScene: If you missed today's #HITsm chat, you can find the full transcript of the chat here: If you missed today's #HITsm chat, you can find the full transcript of the chat here: https://t.co/zSFSJEf4Of |
| Ashley Dauwer @amariedauwer @HealthcareScene @ShimCode Thank you all! Special thanks to the mastermind behind @HealthcareScene, @techguy! It's always wonderful connecting, sharing and learning with the #HITsm crew. |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Welcome! #HITsm #HIT100 |
| John Lynn @techguy Join me in 20 minutes for a live video interview with @AxisIPVideo where we'll be discussing the use of thermal cameras in healthcare to detect incidents: https://t.co/UhqZ13XKG2 Come and learn more about this cool tech. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @amariedauwer @MI_turnaround @techguy @HealthcareScene Now I will say, I do like to dance. Harmless fun with great people. We do have a blast. Took over a whole dance floor in DC with @techguy @savvypuppets @RasuShrestha and a few other really cool people. #hitsm https://t.co/17Vo5TQsCx |
 | Janet Kennedy @GetSocialHealth RT @jaredpiano: We really are causing change. Change starts with ideas. Ideas lead to talking. Talking leads to action. #hcldr #hitsm #hitmc #mcsmn #hcmktg #pinksocks @TheDocSmitty @nickisnpdx @Colin_Hung @BFMack @jamesagardner @PharmacyPodcast @Resultant @GetSocialHealth |
| Ashley Dauwer @amariedauwer @ShereesePubHlth @MI_turnaround @techguy @HealthcareScene @savvypuppets @RasuShrestha Now that sounds like my kinda party! Think the @savvypuppets will save me a dance?! #HITsm https://t.co/Olr8LwThtG |
| Monica Stout, She/Her/Hers @MI_turnaround It's a blanket nomination (efficiency!). Inominate all the #FemaleFollowFriday ladies of #HITMC / #HITsm to the #HIT100. They have the greatest voices, insights, support & work ethics I've seen in healthcare today: @ShereesePubHlth @GraceCordovano @LeaChatham @mollytruelife |
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