#HITsm Transcript

Healthcare social media transcript of the #HITsm hashtag.
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See #HITsm Influencers/Analytics.

ProfileTweet
Matt Fisher @Matt_R_Fisher
Matt, healthcare lawyer in Worcester doing all things regulatory. Will only be able to make half of #HITsm today.
Peter Gilbert @PeterNGilbert
Good afternoon. This is Pete checking in from Detroit, where the Detroit Jazz Festival will begin this evening. #HITsm
Kyra Hagan @HIT_Mktg_Maven
Good afternoon, everyone. I'm Kyra, SVP Mktg. @InfluenceHlth, an active e-patient & full-time #caregiver. Thanks for participating! #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
@HIT_Mktg_Maven TX! I'm a good #joiner #HITsm https://t.co/VskCbw4tzX
Healthcare Scene @HealthcareScene
Welcome to today's #HITsm chat hosted by @HIT_Mktg_Maven Details: https://t.co/US5I3lkXcm https://t.co/XqKDykTEju
EMR, EHR and HIT @ehrandhit
Welcome to today's #HITsm chat hosted by @HIT_Mktg_Maven Details: https://t.co/NE9rxVhuNB https://t.co/dr32pj7KkF
Melody Smith @TheSameMel
Hi everyone! #hitsm
Healthcare Scene @HealthcareScene
Let's take 5 min to introduce ourselves. Who are you? What do you do? Where are you from? And your favorite inspirational quote? #HITsm
Lisa Davis Budzinski @lisadbudzinski
RT @HealthcareScene: Welcome to today's #HITsm chat hosted by @HIT_Mktg_Maven Details: Welcome to today's #HITsm chat hosted by @HIT_Mktg_Maven Details: https://t.co/US5I3lkXcm https://t.co/XqKDykTEju
EMR, EHR and HIT @ehrandhit
Let's take 5 min to introduce ourselves. Who are you? What do you do? Where are you from? And your favorite inspirational quote? #HITsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
RT @HealthcareScene: Welcome to today's #HITsm chat hosted by @HIT_Mktg_Maven Details: Welcome to today's #HITsm chat hosted by @HIT_Mktg_Maven Details: https://t.co/US5I3lkXcm https://t.co/XqKDykTEju
Lisa Davis Budzinski @lisadbudzinski
Hi everyone! Lisa here to give #patientperspective #HITsm
AdvancedMD @advancedmd
Roll call! @advancedmd is here - we support independent medical practices with our cloud-based software. Utah-based. #HITSM https://t.co/5zETuU6RLv
Michael W. Roberts @michaelwroberts
Michael here in New Orleans. We work with medical device companies and medical practices. Very interested in today's topic. #hitsm
Peter Gilbert @PeterNGilbert
Favorite Quote: However beautiful the strategy, one must occasionally look at results. -Churchill #hitsm
Kyra Hagan @HIT_Mktg_Maven
This! This is the chat I've been dreaming about! Calling all my #hcmktg, #patientexperience, and #shsmd17 colleagues to join us! #HITsm https://t.co/9pXipXIToI
AdvancedMD @advancedmd
@lisadbudzinski Super valuable! Thanks for sharing that. #HITSM
Michael W. Roberts @michaelwroberts
Inspirational quote: "Obstacles are those frightful things you see when you take your eyes off your goal." -- Henry Ford #hitsm
nobism @nobismhealth
RT @HIT_Mktg_Maven: This! This is the chat I've been dreaming about! Calling all my #hcmktg, #patientexperience, and #shsmd17 colleagues to join us! #HITsm https://t.co/9pXipXIToI
MeganJanas🔗 @megan_janas
Hello Everyone! Megan from AZ lurking and working with you! #Digital and #Healthcare are like PB&J- (that's my fav quote!) #HItsm
Kyra Hagan @HIT_Mktg_Maven
A warm welcome to @lisadbudzinski. Without #patientexperience perspective, what are we doing?! Glad you could make it! #HITsm https://t.co/kXYDdCB8PJ
Michael Crone @LeadGenMike
RT @HCITExpert: [Today] #HITsm TweetChat, on Twitter at - September 01, 2017 at 09:30PM IST | Topics | @HealthcareScene - https://t.co/K7wh2zv2MQ
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Chuck Annoy people about workflow #Columbus #Ohio "There's no need to fear -- Underdog is here!" -- Underdog #HITsm https://t.co/cprW2BH3lr
John Lynn @techguy
Hey everone! I'm John. I blog @HealthcareScene I live in Vegas. #HITsm https://t.co/h4uRh7JByY
Lisa Davis Budzinski @lisadbudzinski
@HIT_Mktg_Maven Thank you Kyra! #HITsm
EMR, EHR and HIT @ehrandhit
T1: What do you see as the largest barriers keeping hospitals & health systems from implementing digital strategies? @HIT_Mktg_Maven #HITsm https://t.co/ZlVQFKnyOC
Healthcare Scene @HealthcareScene
T1: What do you see as the largest barriers keeping hospitals & health systems from implementing digital strategies? @HIT_Mktg_Maven #HITsm https://t.co/7VNrdrSDYN
Hootvox @Hootvox
Quote by Jon Russell of Harley Davidson. #hitsm https://t.co/58DeIZeJm7
Healthcare Scene @HealthcareScene
RT @PeterNGilbert: Favorite Quote: Favorite Quote: However beautiful the strategy, one must occasionally look at results. -Churchill #hitsm
The HealthCare IT Experts Blog @HCITExpert
RT @techguy: Getting ready for today's #HITsm chat hosted by @HIT_Mktg_Maven Details: Getting ready for today's #HITsm chat hosted by @HIT_Mktg_Maven Details: https://t.co/oHExplOkhh I look forward to seeing you all there.
Kyra Hagan @HIT_Mktg_Maven
Love! Reminds me of Walt's quote, "The way to get started is to stop talking and start doing." #HITsm https://t.co/6MQJjRouF0
Healthcare Scene @HealthcareScene
RT @michaelwroberts: Inspirational quote: Inspirational quote: "Obstacles are those frightful things you see when you take your eyes off your goal." -- Henry Ford #hitsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
Shereese here in Maryland. #hitsm https://t.co/AlGIRJgYsp
The HealthCare IT Experts Blog @HCITExpert
RT @HealthcareScene: T1: T1: What do you see as the largest barriers keeping hospitals & health systems from implementing digital strategies? @HIT_Mktg_Maven #HITsm https://t.co/7VNrdrSDYN
Lisa Davis Budzinski @lisadbudzinski
RT @HIT_Mktg_Maven: This! This is the chat I've been dreaming about! Calling all my #hcmktg, #patientexperience, and #shsmd17 colleagues to join us! #HITsm https://t.co/9pXipXIToI
Healthcare Scene @HealthcareScene
RT @TextraHealth: Hello Everyone! Megan from AZ lurking and working with you! #Digital and #Healthcare are like PB&J- (that's my fav quote!) #HItsm
CP Nerve Center @Cpnervecenter
Hi I'm Becky from Washington State. Happy Friday #HITsm
Matt Fisher @Matt_R_Fisher
T1: Fear of unknown and liability.So few want to be the first to do something, taking that step can be hard. #HITsm
The HealthCare IT Experts Blog @HCITExpert
RT @wareFLO: Chuck Annoy people about workflow #Columbus #Ohio "There's no need to fear -- Underdog is here!" -- Underdog #HITsm https://t.co/cprW2BH3lr
Melody Smith @TheSameMel
T1 I've heard senior execs at health systems say "does a health system actually want to engage with their patients?" #hitsm
AdvancedMD @advancedmd
Here's our favorite inspirational quote #HITsm https://t.co/klPSq7AUSP
AdvancedMD @advancedmd
@HIT_Mktg_Maven Thanks for having us! This is always a great one! Highly recommend the #HITSM chat to all our followers.
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Money Time Fear #HITsm https://t.co/lJdUHzlhgG
EMR, EHR and HIT @ehrandhit
RT @MelSmithJones: T1 I've heard senior execs at health systems say "does a health system actually want to engage with their patients?" #hitsm
Healthcare Scene @HealthcareScene
RT @wareFLO: Chuck Annoy people about workflow #Columbus #Ohio "There's no need to fear -- Underdog is here!" -- Underdog #HITsm https://t.co/cprW2BH3lr
Healthcare Scene @HealthcareScene
RT @Matt_R_Fisher: T1: T1: Fear of unknown and liability.So few want to be the first to do something, taking that step can be hard. #HITsm
Matt Fisher @Matt_R_Fisher
That's fairly scary to hear and quite shortsighted. Does any business really want to alienate its users/customers? #HITsm https://t.co/EEDW43c6kG
Healthcare Scene @HealthcareScene
RT @HIT_Mktg_Maven: Love! Reminds me of Walt's quote, "The way to get started is to stop talking and start doing." #HITsm https://t.co/6MQJjRouF0
Lisa Davis Budzinski @lisadbudzinski
T1 Dare I say old school thinking, fear of costs, no designated ppl assigned just for #CustomerService #HITsm https://t.co/W1TYE9U7MO
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Workflow sighting! #HITsm #WorkflowUm ... https://t.co/zKdSfNdPWI
Dan Munro @DanMunro
Hey - outside of Phoenix AZ here ;-) Favorite #HC quote? Probably this #MLK one: #HITsm https://t.co/2fZoNkvBFO
Healthcare Scene @HealthcareScene
RT @advancedmd: Here's our favorite inspirational quote #HITsm https://t.co/klPSq7AUSP
AdvancedMD @advancedmd
@ShereesePubHlth Always a pleasure to see you in a chat! #HITsm
CP Nerve Center @Cpnervecenter
My quote.... "Watch Life in front of you as if it were a movie " #HITsm
Lisa Davis Budzinski @lisadbudzinski
@MelSmithJones Wow 😳 #HITsm
John Lynn @techguy
@MelSmithJones In the current business model, the answer to that has been, maybe not. #HITsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Reminded: Occupation therapy simulated office #Pittsburgh Headphones: When patients stopped typing, a voice said "GET BACK TO WORK!" #HITsm https://t.co/iGJPu0VnET
John Lynn @techguy
I'd suggest one of the biggest barriers is dealing with government regulations. #HITsm https://t.co/LmUumpqsh9
Michael W. Roberts @michaelwroberts
T1: Limitations include vision and having enough confidence in digital to complete efforts more effectively than previous methods #hitsm
Matt Fisher @Matt_R_Fisher
Fully agree. Given that innovation necessary, bring in all interested players early. Many viewpoints & find hurdles before too late. #HITsm https://t.co/eTZ8M4e67m
Healthcare Scene @HealthcareScene
RT @Cpnervecenter: My quote.... "Watch Life in front of you as if it were a movie " #HITsm
Melody Smith @TheSameMel
I also know that health systems struggle with having the know how. Many are still steeped in the communications era. #hitsm
Ashleigh Eisinger @aneisinger
Ashleigh in Nashville creepin hard today. Gotta catch up before the long weekend but you know I like to lurk #HITsm https://t.co/GHYJmoypYK
Sexy Health Tips @sexyhealthtips
RT @MelSmithJones: T1 I've heard senior execs at health systems say "does a health system actually want to engage with their patients?" #hitsm
Healthcare Scene @HealthcareScene
RT @danmunro: Hey - outside of Phoenix AZ here ;-) Favorite #HC quote? Probably this #MLK one: #HITsm https://t.co/2fZoNkvBFO
Kyra Hagan @HIT_Mktg_Maven
Hello, Nail? We're hitting you on the head! The world is changing and we must change with it to be relevant. Bend, or break! #HITsm https://t.co/sawnm88a5K
EMR, EHR and HIT @ehrandhit
RT @lisadbudzinski: T1 Dare I say old school thinking, fear of costs, no designated ppl assigned just for #CustomerService #HITsm https://t.co/W1TYE9U7MO
Matt Fisher @Matt_R_Fisher
@techguy Should not be scary. Get lawyers involved. My job is to help the business team reach its goals. May be diff path, but get there. #HITsm
John Lynn @techguy
That reminds me of my most common phrase these days "Keep Grinding" #HITsm https://t.co/Ab5Nf0pYd7
Peter Gilbert @PeterNGilbert
t1: the first step is to realize that the fax machine is not part of a digital strategy. #hitsm
Amanda G @LAlupusLady
Amanda #Lupus patient/activist and advocate in LA. Hello #hitsm
Kyra Hagan @HIT_Mktg_Maven
1,000% Creating an enterprise vision and roadmap for #CX is Step 1. #HITsm https://t.co/0FwdoSrXQs
Lisa Davis Budzinski @lisadbudzinski
@Matt_R_Fisher When will healthcare finally see we are paying consumers for a service? #HITsm
Michael W. Roberts @michaelwroberts
@lisadbudzinski #CustomerService is so ridiculously important in this space but resources are so rarely allocated. #hitsm
Melanie Hilliard @social_melanie
RT @HealthcareScene: T1: T1: What do you see as the largest barriers keeping hospitals & health systems from implementing digital strategies? @HIT_Mktg_Maven #HITsm https://t.co/7VNrdrSDYN
Amanda G @LAlupusLady
RT @HealthcareScene: T1: T1: What do you see as the largest barriers keeping hospitals & health systems from implementing digital strategies? @HIT_Mktg_Maven #HITsm https://t.co/7VNrdrSDYN
Lisa Davis Budzinski @lisadbudzinski
RT @HIT_Mktg_Maven: Hello, Nail? We're hitting you on the head! The world is changing and we must change with it to be relevant. Bend, or break! #HITsm https://t.co/sawnm88a5K
John Lynn @techguy
@Matt_R_Fisher I don't think it's so much scary as it is overwhelming and time consuming. No time to think beyond the regs. #HITsm
Melanie Hilliard @social_melanie
#HITsm Melanie checking in a few minutes late from Michigan
John Lynn @techguy
Or as @burtrosen would say #axthefax #HITsm https://t.co/b9fmWU797k
Michael W. Roberts @michaelwroberts
@PeterNGilbert Haha, too true, though #hitsm
Melanie Hilliard @social_melanie
RT @michaelwroberts: Inspirational quote: Inspirational quote: "Obstacles are those frightful things you see when you take your eyes off your goal." -- Henry Ford #hitsm
EMR, EHR and HIT @ehrandhit
RT @michaelwroberts: @lisadbudzinski #CustomerService is so ridiculously important in this space but resources are so rarely allocated. #hitsm
Matt Fisher @Matt_R_Fisher
@techguy Framing as potentially time consuming can be accurate. However, waste more time when ignore until end or after. #HITsm
Melanie Hilliard @social_melanie
RT @techguy: Or as @burtrosen would say #axthefax #HITsm https://t.co/b9fmWU797k
Lisa Davis Budzinski @lisadbudzinski
@michaelwroberts How have they missed this mark for so long? #HITsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
T1 Regulatory & disruptive thinking mis-aligned. #hitsm
Healthcare IT Today @hcittoday
That's a rich and complicated discussion that includes healthcare not really being a free market. #HITsm https://t.co/kZANw0m1df
Caroline Carpenter @CassiCL
@HealthcareScene @HIT_Mktg_Maven A1: I think many are stuck on 'tried & true' methods & out-of-date (expensive) marketing tactics like billboards and radio spots #HITsm
Elin Silveous @ElinSilveous
#HITsm #HCLDR https://t.co/D6kQTjmTiv
Matt Fisher @Matt_R_Fisher
@ShereesePubHlth If really misaligned, opportunity to push for reform. State level may be quicker in that regard. #HITsm
Lisa Davis Budzinski @lisadbudzinski
RT @HospitalEHR: That's a rich and complicated discussion that includes healthcare not really being a free market. #HITsm https://t.co/kZANw0m1df
Amanda G @LAlupusLady
@HealthcareScene @HIT_Mktg_Maven T1 One barrier to implementing digital strategies in Healthcare it seems that the institutions like things the way there are. #hitsm
Michael W. Roberts @michaelwroberts
@lisadbudzinski As the parent of a frequent patient, I feel the frustration. And my wife even more as she deals directly w/ them. #hitsm
Dan Munro @DanMunro
A1: The biggest barrier I see to implementing #digitalhealth strategies has roots in this quote: #HITsm https://t.co/jTePWQWpL6
Melanie Hilliard @social_melanie
RT @CassiCL: @HealthcareScene @HIT_Mktg_Maven A1: @HealthcareScene @HIT_Mktg_Maven A1: I think many are stuck on 'tried & true' methods & out-of-date (expensive) marketing tactics like billboards and radio spots #HITsm
Amanda G @LAlupusLady
RT @michaelwroberts: Inspirational quote: Inspirational quote: "Obstacles are those frightful things you see when you take your eyes off your goal." -- Henry Ford #hitsm
John Lynn @techguy
@CassiCL @HealthcareScene @HIT_Mktg_Maven But the radio gets distributed to millions of homes. #Painful #HITsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
When ever anyone thinks of workflow, I want them to also think of me ("Jeez, that Chuck is so irritating about workflow!") #HITsm https://t.co/F91tuq2VXu
Kyra Hagan @HIT_Mktg_Maven
Many health systems I work with were so distracted by #meaningfuluse that they lost sight of the Consumer Tsunami about to hit! #HITsm https://t.co/mtdFdNVsOQ
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
T1 Also w/ some bad experiences, orgs no longer sure how to leverage digital strategies in a way that considers consumerism's affects #hitsm
Matt Fisher @Matt_R_Fisher
@LeaChatham @techguy Have heard/seen this many times. Find right legal partner and that view can be altered. #HITsm
Healthcare Scene @HealthcareScene
T2: What’s the 1st thing you’d tell a hospital/hlth sys that is looking to improve its consumer exp. via digital? @HIT_Mktg_Maven #HITsm https://t.co/ht7oEzfsFM
EMR, EHR and HIT @ehrandhit
T2: What’s the 1st thing you’d tell a hospital/hlth sys that is looking to improve its consumer exp. via digital? @HIT_Mktg_Maven #HITsm https://t.co/wtDDr8awTc
Herbert L. Samuels @HerbertLSamuels
RT @danmunro: A1: The biggest barrier I see to implementing #digitalhealth strategies has roots in this quote: A1: The biggest barrier I see to implementing #digitalhealth strategies has roots in this quote: #HITsm https://t.co/jTePWQWpL6
ComplyZoom | Worry No More About CyberSecurity @ComplyZoom
RT: @HScheinDental #HIPAA #Healthcare #HHS #CyberSecurity #MACRA #Hacked #Ohio #ColumbusOhio #CardioNet #Pennsylvania #Medicaldevices #hitsm https://t.co/fvlhVIrgH3
Lisa Davis Budzinski @lisadbudzinski
@Cpnervecenter @Matt_R_Fisher That so needs to change as well. Pts pay insurance as well as a service. Pts pay everyone bit not treated as a valuable customer 🤔 #HITsm
AdvancedMD @advancedmd
T1 Issues in adoption of digital strategy: Leadership support Cost Comfort level See graph: where are we? https://t.co/GcywZ6Imj2#HITsm https://t.co/SwpPlLnjcF
Elin Silveous @ElinSilveous
#HITsm https://t.co/fiTlGNEjgw
CP Nerve Center @Cpnervecenter
RT @lisadbudzinski: @Cpnervecenter @Matt_R_Fisher That so needs to change as well. Pts pay insurance as well as a service. Pts pay everyone bit not treated as a valuable customer 🤔 #HITsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@Matt_R_Fisher State level is a great opportunity but resources may be tricky. Not b/c resources aren't there but because the acumen isn't there. #hitsm
Melanie Hilliard @social_melanie
RT @HealthcareScene: T2: T2: What’s the 1st thing you’d tell a hospital/hlth sys that is looking to improve its consumer exp. via digital? @HIT_Mktg_Maven #HITsm https://t.co/ht7oEzfsFM
You Brand @YouBrandInc
RT @CassiCL: @HealthcareScene @HIT_Mktg_Maven A1: @HealthcareScene @HIT_Mktg_Maven A1: I think many are stuck on 'tried & true' methods & out-of-date (expensive) marketing tactics like billboards and radio spots #HITsm
John Lynn @techguy
RT @advancedmd: T1 Issues in adoption of digital strategy: Leadership support Cost Comfort level See graph: where are we? https://t.co/GcywZ6Imj2#HITsm https://t.co/SwpPlLnjcF
Lisa Davis Budzinski @lisadbudzinski
@michaelwroberts It is truly exasperating. #HITsm https://t.co/WPmDf8058g
Peter Gilbert @PeterNGilbert
It is hard to take talk of a digital strategy in HC seriously when so much of HC is still using antiquated tech. #hitsm
Amanda G @LAlupusLady
T1 training on how digital technology can simplify workload and improve treatment - barrier is lack of awareness #hitsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
RT @HealthcareScene: T2: T2: What’s the 1st thing you’d tell a hospital/hlth sys that is looking to improve its consumer exp. via digital? @HIT_Mktg_Maven #HITsm https://t.co/ht7oEzfsFM
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Aside from necessary charm school training for front line staff.... Get a workflow-engine driven cloud-based patient form system. #HITsm https://t.co/9rm39qIYao
Matt Fisher @Matt_R_Fisher
T2: Do not use #HIPAA as an excuse to not do something. So many communication options are available and permitted. #HITsm https://t.co/sJqKTOErrU
John Lynn @techguy
@InfluenceHlth @HealthcareScene @HIT_Mktg_Maven I think that's true for some organizations. However, many orgs lack the vision as much as the resources and tech. #HITsm
Kat Kovalchik McDavitt @katmcdavitt
Got out of a call early. So happy I can join! #hitsm
Elin Silveous @ElinSilveous
Hi all! Long week. Joining #HITsm chat a bit late.
John Lynn @techguy
T2: I'd suggest they become a patient so they can experience the patient perspective first hand. #HITsm https://t.co/Mumt35hnDF
Healthcare Scene @HealthcareScene
RT @techguy: I'd suggest one of the biggest barriers is dealing with government regulations. #HITsm https://t.co/LmUumpqsh9
MeganJanas🔗 @megan_janas
RT @Matt_R_Fisher: T2: T2: Do not use #HIPAA as an excuse to not do something. So many communication options are available and permitted. #HITsm https://t.co/sJqKTOErrU
Lisa Davis Budzinski @lisadbudzinski
RT @ShereesePubHlth: @Matt_R_Fisher State level is a great opportunity but resources may be tricky. Not b/c resources aren't there but because the acumen isn't there. #hitsm
Amanda G @LAlupusLady
RT @HealthcareScene: T2: T2: What’s the 1st thing you’d tell a hospital/hlth sys that is looking to improve its consumer exp. via digital? @HIT_Mktg_Maven #HITsm https://t.co/ht7oEzfsFM
Melanie Hilliard @social_melanie
#HITsm T2 chk out retail success on social care (i.e. customer service via Twitter) a little love on Twitter can go along way for your brand
Michael W. Roberts @michaelwroberts
@HIT_Mktg_Maven @InfluenceHlth So true! #hitsm
AdvancedMD @advancedmd
Very true. An innovation champion will overcome the other hurdles. #HITsm https://t.co/ZVQQcxHtqo
Matt Fisher @Matt_R_Fisher
@techguy Would that mean becoming a patient outside their own system? Suspect if stay inside, may get out of norm experience. #HITsm
EMR, EHR and HIT @ehrandhit
Indeed. The incentive to change isn't there. #HITsm https://t.co/TnDAnTdcBp
AdvancedMD @advancedmd
THIS. #HITsm https://t.co/iK71p7C549
Healthcare Scene @HealthcareScene
RT @danmunro: A1: The biggest barrier I see to implementing #digitalhealth strategies has roots in this quote: A1: The biggest barrier I see to implementing #digitalhealth strategies has roots in this quote: #HITsm https://t.co/jTePWQWpL6
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Integrate into back end systems. Train employees to create patient facing workflows. Given them time to be creative (like Google) #HITsm https://t.co/orPoBbNuMD
Lisa Davis Budzinski @lisadbudzinski
T2 Necessary to train in/on customer engagement #HITsm
Healthcare Scene @HealthcareScene
Amen! #HITsm https://t.co/lhKSGGGMRa
Melanie Hilliard @social_melanie
RT @Matt_R_Fisher: T2: T2: Do not use #HIPAA as an excuse to not do something. So many communication options are available and permitted. #HITsm https://t.co/sJqKTOErrU
Dan Munro @DanMunro
A2: Take the money from valet parking, soy-latte dispensers, Corinthian leatherette sofas, and put it into actual patient care. #HITsm
EMR, EHR and HIT @ehrandhit
RT @ShereesePubHlth: T1 Also w/ some bad experiences, orgs no longer sure how to leverage digital strategies in a way that considers consumerism's affects #hitsm
Melanie Hilliard @social_melanie
@LAlupusLady great point #HITsm
Hootvox @Hootvox
T2: I'd suggest they become a patient to understand - The digital consumer journey. #HITsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
T2 I start w/ same Q: "Do you have a PAC?". When they inevitably answer, "no" I say, let's look at ways to integrate Pt into Ptexp #hitsm
Michael Crone @LeadGenMike
RT @HealthcareScene: T1: T1: What do you see as the largest barriers keeping hospitals & health systems from implementing digital strategies? @HIT_Mktg_Maven #HITsm https://t.co/7VNrdrSDYN
Mehul Gohil @mehulgohil
@HealthcareScene @ShereesePubHlth @HIT_Mktg_Maven Decide which platform suits you and stick to it. #HITsm
Michael W. Roberts @michaelwroberts
T2: I would suggest starting with a specific problem to solve and focus on measurement. Success stories helps nudge more progress. #hitsm
MeganJanas🔗 @megan_janas
T1: That digital strategies are valuable and enhance the pt exp while garnering data and insights into your health system. #HItsm
Amanda G @LAlupusLady
@HealthcareScene @HIT_Mktg_Maven T2 first thing i would do is create a single EHR for each patient, unify and simplify the process for patients and HCPs. #hitsm
AdvancedMD @advancedmd
T2: Eliminate unnecessary steps & create faster, simpler processes for both patients & staff with digital solutions. #HITsm https://t.co/FGz0wYf1Gm
Matt Fisher @Matt_R_Fisher
@LeaChatham Happy to help with any questions or issues if you need it. Can DM me. #HITsm
Healthcare Scene @HealthcareScene
RT @techguy: @InfluenceHlth @HealthcareScene @HIT_Mktg_Maven I think that's true for some organizations. However, many orgs lack the vision as much as the resources and tech. #HITsm
Amanda G @LAlupusLady
RT @ehrandhit: Indeed. The incentive to change isn't there. #HITsm https://t.co/TnDAnTdcBp
Hootvox @Hootvox
@HealthcareScene @HIT_Mktg_Maven T2: I'd suggest they become a patient so they can experience the patient perspective first hand. #HITsm
Kat Kovalchik McDavitt @katmcdavitt
T2 - really consider your patient population and their unique needs. Not all are even close to the same #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
And then folks blame the vendors! Instead of the government programs that paid them 36 billion to be distracted from their customers #HITsm https://t.co/jDATuOzjgs
John Lynn @techguy
@Matt_R_Fisher Fair point. However, I bet they'll be surprised how their out of norm experience is still lacking. #HITsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@advancedmd T2 Waste is the antithesis of innovation. Streamlined workflows & efficient processes compliment digital strategies #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Hello? #HITsm https://t.co/ATFFICqnZt
Lisa Davis Budzinski @lisadbudzinski
@Matt_R_Fisher Yes! No more excuses #HITsm https://t.co/0zcMBlnDYN
John Lynn @techguy
I'm not sure that's true. It's amazing how resilient these orgs are at being curmudgeons. #HITsm https://t.co/qcqTTK25EH
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Workflow sighting! #HITsm https://t.co/OuADqPpRiX
AdvancedMD @advancedmd
LOL they may toss you right out, but I bet it would feel great to say it. 😂 #HITsm https://t.co/7Tx88ADj1S
Lisa Davis Budzinski @lisadbudzinski
RT @wareFLO: And then folks blame the vendors! Instead of the government programs that paid them 36 billion to be distracted from their customers #HITsm https://t.co/jDATuOzjgs
Michael Crawford @health_crawford
@HealthScene 1. Online Appointments 2. Secure email/Results 3. Comm. preferences for reminders 4. Practice/Facility seamless records #HITsm
John Lynn @techguy
RT @TextraHealth: T1: T1: That digital strategies are valuable and enhance the pt exp while garnering data and insights into your health system. #HItsm
Melanie Hilliard @social_melanie
@wareFLO I was just about to tag you ... all roads lead to workflow!! #HITsm
Matt Fisher @Matt_R_Fisher
Reducing waste big issue. Healthcare no stranger to that problem. Just ask @OIGatHHS. #HITsm https://t.co/TecM2VeuA4
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@mehulgohil @HealthcareScene @HIT_Mktg_Maven hey Mehul. How's it going. Unfortunately in HC setting picking one platform for delivering digiHealth is complicated #hitsm
Lisa Davis Budzinski @lisadbudzinski
RT @advancedmd: T2: T2: Eliminate unnecessary steps & create faster, simpler processes for both patients & staff with digital solutions. #HITsm https://t.co/FGz0wYf1Gm
Elin Silveous @ElinSilveous
T2. Define the problems (patient outcomes, workflow, etc.) you want to improve. Then, look at how others have been successful. #HITsm
John Lynn @techguy
I love the idea of building on small successes. #HITsm https://t.co/dFenVu2P1I
Kenny @kenny_pal2
Let's talk about " #HITsm " right now - Chat channel (free) https://t.co/2vf090FwHI
CP Nerve Center @Cpnervecenter
RT @advancedmd: LOL they may toss you right out, but I bet it would feel great to say it. 😂 #HITsm https://t.co/7Tx88ADj1S
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Same for long term care. But you do recall how folks moaned and groaned. Only in retrospect realizing how lucky they were! #HITsm https://t.co/G7mspf0wrm
Mehul Gohil @mehulgohil
@ShereesePubHlth @HealthcareScene @HIT_Mktg_Maven I see. I'm new here. #HITsm
AdvancedMD @advancedmd
Great point! It's important that the processes are easy for both sides of the equation (healthcare workers + patients). #HITsm https://t.co/psr7t0DWUC
John Lynn @techguy
lol #HITsm https://t.co/xqWQ0FHbh7
Elin Silveous @ElinSilveous
Oops. Need to go back and re-read T2. Apologies. #HITsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Roads! Workflow! I wonder if there is a metaphor there somewhere.... #HITsm https://t.co/LB3mPUuyJK
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@mehulgohil @HealthcareScene @HIT_Mktg_Maven If you go for customization, interoperability becomes a challenge. If you choose a standard option, Pt/phys buy-in is a problem #hitsm
Michael W. Roberts @michaelwroberts
@techguy Also makes it easier to get budget for the next iteration / project #hitsm
Gemini - It's Me! @_gemini_247
Gemini Queen --> https://t.co/1NCwKq04AO #geminimug #geminitshirt #gemini #geminitanktop #geminilongsleeve #HITsm https://t.co/QfladxZnIP
Matt Fisher @Matt_R_Fisher
@danmunro But then the quality scores will go down [/sarcasm]. Too much driven by artificial targets. #HITsm
John Lynn @techguy
@mehulgohil @ShereesePubHlth @HealthcareScene @HIT_Mktg_Maven Glad you could join us! Thanks for hopping into the frey. #HITsm
AdvancedMD @advancedmd
Think we might have a new favorite inspirational quote... #HITsm https://t.co/9dKJy4b07z
Healthcare Scene @HealthcareScene
T3: 93% of CMOs feel increased pressure to improve ROI. What digital strategies have been successful in proving ROI? @HIT_Mktg_Maven #HITsm https://t.co/TSp8g0s2ac
EMR, EHR and HIT @ehrandhit
T3: 93% of CMOs feel increased pressure to improve ROI. What digital strategies have been successful in proving ROI? @HIT_Mktg_Maven #HITsm https://t.co/PB5gWTWVZL
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@Matt_R_Fisher @OIGatHHS You can visit any state HIE or DOH & you'd cringe at the waste. #HITsm
John Lynn @techguy
You're right, but does it bother anyone else that these things are considered cutting edge innovations in healthcare? #HITsm https://t.co/Nufs6mN8Sr
Healthcare Scene @HealthcareScene
RT @techguy: You're right, but does it bother anyone else that these things are considered cutting edge innovations in healthcare? #HITsm https://t.co/Nufs6mN8Sr
Amanda G @LAlupusLady
RT @HealthcareScene: T3: T3: 93% of CMOs feel increased pressure to improve ROI. What digital strategies have been successful in proving ROI? @HIT_Mktg_Maven #HITsm https://t.co/TSp8g0s2ac
Kat Kovalchik McDavitt @katmcdavitt
@techguy Hahahahahahahahhahahahahaha! #HITsm
EMR, EHR and HIT @ehrandhit
RT @ShereesePubHlth: @Matt_R_Fisher @OIGatHHS You can visit any state HIE or DOH & you'd cringe at the waste. #HITsm
Mehul Gohil @mehulgohil
@techguy @ShereesePubHlth @HealthcareScene @HIT_Mktg_Maven Thank you John! #hitsm
Mehul Gohil @mehulgohil
RT @ShereesePubHlth: @mehulgohil @HealthcareScene @HIT_Mktg_Maven If you go for customization, interoperability becomes a challenge. If you choose a standard option, Pt/phys buy-in is a problem #hitsm
Kyra Hagan @HIT_Mktg_Maven
A loaded question! Can't wait to hear thoughts on this one! #HITsm https://t.co/fXvHJuGvXr
Mehul Gohil @mehulgohil
@ShereesePubHlth @HealthcareScene @HIT_Mktg_Maven In short...it's complicated. #hitsm
Paul E. Tennison, Esq. @paul_tennison
RT @danmunro: A1: The biggest barrier I see to implementing #digitalhealth strategies has roots in this quote: A1: The biggest barrier I see to implementing #digitalhealth strategies has roots in this quote: #HITsm https://t.co/jTePWQWpL6
Lisa Davis Budzinski @lisadbudzinski
RT @advancedmd: Think we might have a new favorite inspirational quote... #HITsm https://t.co/9dKJy4b07z
Healthcare Scene @HealthcareScene
RT @michaelwroberts: @techguy Also makes it easier to get budget for the next iteration / project #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
@ShereesePubHlth @mehulgohil @HealthcareScene @HIT_Mktg_Maven Why I tout #BPM workflow platforms. HC orgs, indiv users, can customize workflows w/o breaking data mappings! #HITsm https://t.co/gopaxmeLcl
Healthcare Scene @HealthcareScene
How do you balance those 2 sides? #HITsm https://t.co/oDIJqSMql0
Melanie Hilliard @social_melanie
@techguy I can get all that & more from the Geek Squad ... 5 years ago ;) #HITsm
Lisa Davis Budzinski @lisadbudzinski
RT @HealthcareScene: T3: T3: 93% of CMOs feel increased pressure to improve ROI. What digital strategies have been successful in proving ROI? @HIT_Mktg_Maven #HITsm https://t.co/TSp8g0s2ac
EMR, EHR and HIT @ehrandhit
RT @advancedmd: Great point! It's important that the processes are easy for both sides of the equation (healthcare workers + patients). #HITsm https://t.co/psr7t0DWUC
Michael Crawford @health_crawford
@techguy Absolutely. Should have also added, "No more 'yes, buts...'," which leads to inaction #HITsm
Clay Anderson @AnglerMD
RT @techguy: T2: T2: I'd suggest they become a patient so they can experience the patient perspective first hand. #HITsm https://t.co/Mumt35hnDF
Melanie Hilliard @social_melanie
RT @HealthcareScene: T3: T3: 93% of CMOs feel increased pressure to improve ROI. What digital strategies have been successful in proving ROI? @HIT_Mktg_Maven #HITsm https://t.co/TSp8g0s2ac
Matt Fisher @Matt_R_Fisher
Been a lot of fun for a short time. Off to a meeting. Hope all of #HITsm has a fun and safe Labor Day weekend. https://t.co/t4dEHuJXeU
Amanda G @LAlupusLady
T3 Get patients (pt. advisory board) involved, include all stakeholders in the process of digital implementation. #HITsm
I Love Horses @_ihearthorses
Parks &Amp; Rec/Lil Se... Grab it=> https://t.co/HEDsa0d58x #horsecups #RuinAPlayTitleInOneLetter #horsehoodies #horsetshirt #HITsm https://t.co/iHOGka6k9s
Healthcare Scene @HealthcareScene
@mehulgohil @ShereesePubHlth @HIT_Mktg_Maven Indeed. We probably wouldn't be able to hold these #HITsm chats if it wasn't complicated.
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@techguy British fashion, my friend; 5 yrs behind the trend. Not cutting edge, more like "it's about time. Where've you been?" #HITsm
SerGayenelPeru @SerGPeru
RT: #HITsm Tyler Huntley ⏩👬 #GAY 🌈 #LGBT 🇪🇸Publicaciones & Peliculas 🇬🇧Posts & Movies 🇵🇪Visitanos https://t.co/UPxldSZe89 https://t.co/Cw2YZ7YeM9
OpenNotes @myopennotes
We're on @LinkedIn! Connect with us at: https://t.co/JcoOfQF5us #opennotes #hitsm #hcldr
Michael W. Roberts @michaelwroberts
T3: Have to start showing that patients are actually interacting with digital efforts. Call tracking metrics, etc. #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Mixed bag: However, increasingly, if you drill down, under most successes, usually sophisticated workflow platform driving experience #HITsm https://t.co/QwiJM32qrt
Lisa Davis Budzinski @lisadbudzinski
@techguy Very disturbing 😉 #HITsm
CP Nerve Center @Cpnervecenter
One Question? ROI......stands for? 😃#HITsm
AdvancedMD @advancedmd
Yes - though until we have a widespread adoption of tech, we cannot as an industry make progress on further innovation. #HITsm https://t.co/16WJK2NvlA
Mehul Gohil @mehulgohil
@HealthcareScene @ShereesePubHlth @HIT_Mktg_Maven :) But good to have such chats. They're worth it. #hitsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@wareFLO @mehulgohil @HealthcareScene @HIT_Mktg_Maven You know Doc, I thought about that when you mentioned it b-4. I was thinking in terms of #precisionMed & oncology #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
See my: Can Healthcare Really Have Both Consistent and Flexible Information Systems? https://t.co/Rg0ZXc6lTs #HITsm https://t.co/c0kWd2SCU4
AdvancedMD @advancedmd
Cheers! #HITsm 🥂 https://t.co/U4Kw151Spa
Michael Crawford @health_crawford
@HealthScene Depends on purpose behind customization. For provider/patient ease/improvement, or preservation of status quo w/legacy? #HITsm https://t.co/HxZAcYWLiZ
Kat Kovalchik McDavitt @katmcdavitt
Appropriate touch points (appt reminders, etc) have great ROI as retention tactics. Acquisition strat depends on population #HITsm
Lisa Davis Budzinski @lisadbudzinski
RT @advancedmd: Yes - though until we have a widespread adoption of tech, we cannot as an industry make progress on further innovation. #HITsm https://t.co/16WJK2NvlA
John Lynn @techguy
Ironically, digital strategies are the only ones that can show ROI. Many of the previous strategies were a wing and a prayer. #HITsm https://t.co/B6WEHWI65Y
Amanda G @LAlupusLady
RT @wareFLO: Mixed bag: Mixed bag: However, increasingly, if you drill down, under most successes, usually sophisticated workflow platform driving experience #HITsm https://t.co/QwiJM32qrt
Lisa Davis Budzinski @lisadbudzinski
RT @wareFLO: See my: See my: Can Healthcare Really Have Both Consistent and Flexible Information Systems? https://t.co/Rg0ZXc6lTs #HITsm https://t.co/c0kWd2SCU4
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Most successful #PrecisionMedicine & #oncology (clinical protocol) systems rely on data pipeline tech = workflow tech applied 2 data #hitsm https://t.co/jH3xJn4tIB
John Lynn @techguy
I like the idea, but at what point can we say that we have enough tech and now we need action? #HITsm https://t.co/vUf8ZatW6k
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@wareFLO One school of thought must yield to the other #hitsm https://t.co/xuDDkP8HsD
John Lynn @techguy
Wow...what a great comment. A big problem when those two goals aren't aligned. #HITsm https://t.co/XUBJaiVH41
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Unfortunately, works to detriment of increasing health IT workflow literacy. Folks don't want to disclose the "secret in their sauce" #HITsm https://t.co/WTDgpZIFai
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
RT @wareFLO: Most successful #PrecisionMedicine & #oncology (clinical protocol) systems rely on data pipeline tech = workflow tech applied 2 data #hitsm https://t.co/jH3xJn4tIB
John Lynn @techguy
Many marketers prefer those methods which can't be measured. Then they're not held accountable. #HITsm #HITMC https://t.co/UPHnhE2wTY
AdvancedMD @advancedmd
Love this! Digital strategies can allow for analysis of data that can be sliced and diced and used to create efficiency! #HITsm https://t.co/rdid8NLehZ
ComplyZoom | Worry No More About CyberSecurity @ComplyZoom
RT: @nowthisnews #fridayreads #FlashbackFriday #HIPAA #Healthcare #medical #Nursing #Nurse #hospital #USA #Utah #ColumbusOhio #hacked #hitsm https://t.co/stzxCY1ZRA
Lisa Davis Budzinski @lisadbudzinski
@techguy Exactly. At what point will action be implemented? #HITsm
Elin Silveous @ElinSilveous
T3. First strategy is to re-examine the measurement. Perhaps VOI (Value on Investment) is more appropriate than ROI? #HITsm https://t.co/5bYaDXSStL
John Lynn @techguy
Yep! #HITsm P.S. Don't forget to add the #HITsm hashtag even on replies :-) https://t.co/GTOlmgFWNc
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@techguy Measuring those darn KPIs in HC. We need a chat on this w/ marketers' input #hitsm
Lisa Davis Budzinski @lisadbudzinski
RT @ShereesePubHlth: @techguy Measuring those darn KPIs in HC. We need a chat on this w/ marketers' input #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
@ShereesePubHlth In this particular case, thank heaven, one can indeed have one's cake (interoperable data) and eat it too (customizable workflow)! #HITsm https://t.co/0BDDRNt4ur
Healthcare Scene @HealthcareScene
Is that true? I've found that most healthcare organizations are happy to share their secret sauce with most. #HITsm https://t.co/bD38mO7Kqq
nobism @nobismhealth
RT @HIT_Mktg_Maven: A warm welcome to @lisadbudzinski. Without #patientexperience perspective, what are we doing?! Glad you could make it! #HITsm https://t.co/kXYDdCB8PJ
Kat Kovalchik McDavitt @katmcdavitt
@LeaChatham tagging on - I wish more provider CMOs understood the value of patient education. Hard to track ROI so many end up de-emphasizing #HITsm
Healthcare Scene @HealthcareScene
T4:How can healthcare draw inspiration from other thriving industries like retail & hospitality in the digital realm? @HIT_Mktg_Maven #HITsm https://t.co/b470t9iM1L
EMR, EHR and HIT @ehrandhit
T4:How can healthcare draw inspiration from other thriving industries like retail & hospitality in the digital realm? @HIT_Mktg_Maven #HITsm https://t.co/nCVESWXxeQ
Michael W. Roberts @michaelwroberts
@ElinSilveous I like this concept. Really makes sense when you think of potential engagement levels in healthcare. #hitsm
Melanie Hilliard @social_melanie
RT @ShereesePubHlth: @techguy Measuring those darn KPIs in HC. We need a chat on this w/ marketers' input #hitsm
John Lynn @techguy
Shall we do this as the next #HITMC chat? #HITsm https://t.co/hRuD6sDMX8
Amanda G @LAlupusLady
RT @HealthcareScene: T4:How can healthcare draw inspiration from other thriving industries like retail & hospitality in the digital realm? @HIT_Mktg_Maven #HITsm https://t.co/b470t9iM1L
Healthcare Scene @HealthcareScene
RT @ElinSilveous: T3. First strategy is to re-examine the measurement. Perhaps VOI (Value on Investment) is more appropriate than ROI? #HITsm https://t.co/5bYaDXSStL
Healthcare Scene @HealthcareScene
@ElinSilveous How do you measure VOI (Value on Investment)? #HITsm
Melanie Hilliard @social_melanie
RT @HealthcareScene: T4:How can healthcare draw inspiration from other thriving industries like retail & hospitality in the digital realm? @HIT_Mktg_Maven #HITsm https://t.co/b470t9iM1L
Swaay.Health @SwaayHealth
RT @techguy: Many marketers prefer those methods which can't be measured. Then they're not held accountable. #HITsm #HITMC https://t.co/UPHnhE2wTY
Elin Silveous @ElinSilveous
Key concept: Outcome #HITsm https://t.co/413MsWIRYH
AdvancedMD @advancedmd
Rate of adoption accelerates until about 50%--maybe at the onset of deceleration we have enough penetration? https://t.co/XrJKoi2cdL #HITsm https://t.co/njlX9uq4mY
Michael Crawford @health_crawford
Beware pendulum swing. Quant important for accountability. But HC more than data. If only data, all would love EHR and risk scoring. #HITsm https://t.co/80OIwblqQA
John Lynn @techguy
If the org is successful, this can be a very long time. #HITsm https://t.co/QFSN4cJlXg
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Healthcare customer of health IT vendors, yes, but often not the health IT vendors themselves, view workflow as competitive advantage #HITsm https://t.co/LgrnA8u8xw
Dan Munro @DanMunro
A4: Understand that #HC is NOT a consumer product (never was). Most people DON'T want 2B in that setting so goals = very different. #HITsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
"#ConsumerExperience cannot scale without intelligent workflows and automation" Exactly why health IT needs to adopt workflow tech! #HITsm https://t.co/1tA4i7oSc9
Melanie Hilliard @social_melanie
#hitsm T4 retail is delivering on helping customers solve problems where they are (online!), as a patient I could use a bit of that myself
Sunny Stokes @sunnystill
RT @wareFLO: "#ConsumerExperience cannot scale without intelligent workflows and automation" Exactly why health IT needs to adopt workflow tech! #HITsm https://t.co/1tA4i7oSc9
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
T3 @MdMercyBalt ED leveraged digital strategies to improve #ptexp , resulting in +ROIs and imagine this; the patients love it! #hitsm
John Lynn @techguy
@InfluenceHlth Great. We should schedule a #HITMC chat with one of them as host. #HITsm
Georges Kaddoum @GKaddoum
#Digitalization is invading all industries ! In #Healthcare it is sometimes over rated ! Paying so much with no guaranteed #ROI #HITsm
Michael W. Roberts @michaelwroberts
@danmunro How do you shape patient perception along those lines? I think patients are getting confused there. #hitsm
Amanda G @LAlupusLady
@HealthcareScene @HIT_Mktg_Maven T4 Healthcare can think creatively about digital tech how can it help streamline HCPs work & improve care/treatment of patients. #hitsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@LeaChatham @techguy Dare I say, we might want to team up to do this at #HITmc. Think about it #hitsm
Julie Maas @JulieWMaas
@techguy Sorry to join in late. This bothers me. I'm also highly motivated by the opportunity presented. I foresee a complete 180 wrt wellness #HITsm
John Lynn @techguy
RT @social_melanie: #hitsm T4 retail is delivering on helping customers solve problems where they are (online!), as a patient I could use a bit of that myself
Bob Brown @ReasObBob
There is. Paving the cow paths vs. holistic approach to surface transportation corridors. #hitsm https://t.co/qcH6OrmSgk
Melanie Hilliard @social_melanie
#HITsm T4 also, I really could use a #digitalhealth concierge service to help me navigate my patient experience (a la what hotels offer)
John Lynn @techguy
RT @ShereesePubHlth: T3 @MdMercyBalt ED leveraged digital strategies to improve #ptexp , resulting in +ROIs and imagine this; the patients love it! #hitsm
Elin Silveous @ElinSilveous
T4. How? By thinking and looking outside the box. They need to circulate to perculate. #HITsm https://t.co/xwjXRmOagK
Lisa Davis Budzinski @lisadbudzinski
T4 Look at the best such as Amazon & others that implement tech to engage customers best experience. #HITsm https://t.co/5psaMeyrPg
Lisa Davis Budzinski @lisadbudzinski
RT @HealthcareScene: T4:How can healthcare draw inspiration from other thriving industries like retail & hospitality in the digital realm? @HIT_Mktg_Maven #HITsm https://t.co/b470t9iM1L
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@techguy The fun would be in the challenge of keeping it to 1 hr & 140 characters, lol I'm game #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
@HIT_Mktg_Maven Relation of healthcare marketing automation 2 operational health IT workflow tech here #HITMCworkflow #HITMC https://t.co/jqlYyZi2G4 #HITsm https://t.co/iEs9RMb8kG
Melanie Hilliard @social_melanie
#HITsm T4 on a related note, I just listened to latest @RelentlesHealth what if Amazon rebooted healthcare delivery?
Elin Silveous @ElinSilveous
Thank you .@michaelwroberts I do think people often try to measure the wrong thing. #HITsm https://t.co/kTukldJtFx
John Lynn @techguy
@JulieWMaas I want to hear more details about what you see. #HITsm Glad you could join us...even late.
Kat Kovalchik McDavitt @katmcdavitt
@ShimCode There are consumer products in healthcare but healthcare is not a consumer product. Semantics? Maybe! #HITsm
Jacques @jacquesbot42
You're welcome :). #HITsm
Dan Munro @DanMunro
A4: ... and sometimes the best strategy is to avoid trying to mimick retail. ie: Billboards, radio/TV spots. #NotAuthentic #HITsm
Elin Silveous @ElinSilveous
Perhaps this can/should be a future #HITsm chat topic? .@HealthcareScene https://t.co/JVNX4Mmbk8
Amanda G @LAlupusLady
RT @katmcdavitt: @ShimCode There are consumer products in healthcare but healthcare is not a consumer product. Semantics? Maybe! #HITsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
@ReasObBob Ha! See my 2009: Automate Your EMR Cow Paths *and* Reengineer Them Too! https://t.co/7zqZlvzRAL #Metaphor #HITsm https://t.co/OztwBquhjH
John Lynn @techguy
I don't think it's semantics. I think it's the reality. #HITsm https://t.co/L41q5q5UEF
EMR, EHR and HIT @ehrandhit
RT @katmcdavitt: @ShimCode There are consumer products in healthcare but healthcare is not a consumer product. Semantics? Maybe! #HITsm
EMR, EHR and HIT @ehrandhit
RT @ElinSilveous: Thank you .@michaelwroberts I do think people often try to measure the wrong thing. #HITsm https://t.co/kTukldJtFx
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@ElinSilveous @michaelwroberts Because orgs are just starting to see and understand affects of consumerism is HC #hitsm https://t.co/bg9VcgeH83
EMR, EHR and HIT @ehrandhit
RT @lisadbudzinski: T4 Look at the best such as Amazon & others that implement tech to engage customers best experience. #HITsm https://t.co/5psaMeyrPg
EMR, EHR and HIT @ehrandhit
RT @ReasObBob: There is. Paving the cow paths vs. holistic approach to surface transportation corridors. #hitsm https://t.co/qcH6OrmSgk
EMR, EHR and HIT @ehrandhit
RT @JulieWMaas: @techguy Sorry to join in late. This bothers me. I'm also highly motivated by the opportunity presented. I foresee a complete 180 wrt wellness #HITsm
Liz Salmi @TheLizArmy
@HealthcareScene Liz here, jumping in late after a call. #hitsm
Healthcare Scene @HealthcareScene
RT @LAlupusLady: @HealthcareScene @HIT_Mktg_Maven T4 Healthcare can think creatively about digital tech how can it help streamline HCPs work & improve care/treatment of patients. #hitsm
Julie Maas @JulieWMaas
T4: From the get-go: identify user--need to design not for engagement (eyeballs) but improved health, awareness, personal happiness #hitsm
Steph S. ♻️ @StephTweetChat
RT @techguy: You're right, but does it bother anyone else that these things are considered cutting edge innovations in healthcare? #HITsm https://t.co/Nufs6mN8Sr
Healthcare Scene @HealthcareScene
T5: Many CEOs are adding Chief Experience Officers to their team to lead consumer-focused digital change. Thoughts? @HIT_Mktg_Maven #HITsm https://t.co/MB7mQeN4Sx
EMR, EHR and HIT @ehrandhit
T5: Many CEOs are adding Chief Experience Officers to their team to lead consumer-focused digital change. Thoughts? @HIT_Mktg_Maven #HITsm https://t.co/7rx9mnc7FL
Amanda G @LAlupusLady
RT @HealthcareScene: T5: T5: Many CEOs are adding Chief Experience Officers to their team to lead consumer-focused digital change. Thoughts? @HIT_Mktg_Maven #HITsm https://t.co/MB7mQeN4Sx
Healthcare Scene @HealthcareScene
@TheLizArmy Welcome Liz! Glad you could join us. #HITsm
Healthcare Scene @HealthcareScene
RT @JulieWMaas: T4: From the get-go: T4: From the get-go: identify user--need to design not for engagement (eyeballs) but improved health, awareness, personal happiness #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
"Return On Management" https://t.co/3A5m2s6IgC #HITsm (productive organizational energy released) / (management time & attention invested) https://t.co/DApyH49u7y
Swaay.Health @SwaayHealth
That's so true it hurts. #HITsm #HITMC https://t.co/y9lo92tDKw
Jennings @jenningshealth
RT @TextraHealth: T1: T1: That digital strategies are valuable and enhance the pt exp while garnering data and insights into your health system. #HItsm
Liz Salmi @TheLizArmy
T4: Great article in @AnnalsofIM about what hospital design can learn from airports https://t.co/Yft13Eix2h #hitsm
John Lynn @techguy
RT @HITMarketingPR: That's so true it hurts. #HITsm #HITMC https://t.co/y9lo92tDKw
Elin Silveous @ElinSilveous
Then they are way late to the game! The concept started in the 80's w/medical #selfcare & informed decision making. #HITsm .@ShereesePubHlth https://t.co/9Wc8qG5APi
Melanie Hilliard @social_melanie
RT @HealthcareScene: T5: T5: Many CEOs are adding Chief Experience Officers to their team to lead consumer-focused digital change. Thoughts? @HIT_Mktg_Maven #HITsm https://t.co/MB7mQeN4Sx
Blair Woodward @blairwoodward
RT @TextraHealth: T1: T1: That digital strategies are valuable and enhance the pt exp while garnering data and insights into your health system. #HItsm
Julie Maas @JulieWMaas
@techguy 1/2 I think consumer health IT is coming of age during a perfect time of ethical awareness, security preparedness on the internet. #HITsm
Amanda G @LAlupusLady
T5 Hoping the that Chief Experience Officer is aware that patients as well as HCPs need to have a "healthy" experience too. #hitsm
Lisa Davis Budzinski @lisadbudzinski
T5 🤔 Depends on the experience of that CEO as to how well that will go. Need hospitality expertise as well to understand consumerism #HITsm https://t.co/bxniSAlAOQ
John Lynn @techguy
There is value in making someone responsible for something. If you don't, no one will take responsibility. So, it's good. #HITsm https://t.co/6nxWGYVtt9
Melanie Hilliard @social_melanie
RT @HITMarketingPR: That's so true it hurts. #HITsm #HITMC https://t.co/y9lo92tDKw
CP Nerve Center @Cpnervecenter
@ShimCode SO true and ridiculously annoying! #HITSM
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Fan of Chief Patient Experience Officers, but sometimes hands are tied by legacy forces, or they, themselves, have legacy attitudes #HITsm https://t.co/9AtR7bf7N6
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
T5 It's a good role & looks great on letterhead but I haven't been impressed w/ what I've seen so far. "Same ish, different title" #hitsm
Lisa Davis Budzinski @lisadbudzinski
RT @TheLizArmy: T4: T4: Great article in @AnnalsofIM about what hospital design can learn from airports https://t.co/Yft13Eix2h #hitsm
John Lynn @techguy
RT @JulieWMaas: @techguy 1/2 I think consumer health IT is coming of age during a perfect time of ethical awareness, security preparedness on the internet. #HITsm
John Lynn @techguy
Sadly true. You have to give them power and not just the title. #HITsm https://t.co/1mKYHYIKQm
Julie Maas @JulieWMaas
@techguy 2/2 Though as you say bothersome to be so lagging, I look fwd to time when my own health info. managed as efficiently as my car's. #HITsm
Healthcare Scene @HealthcareScene
RT @TheLizArmy: T4: T4: Great article in @AnnalsofIM about what hospital design can learn from airports https://t.co/Yft13Eix2h #hitsm
Melanie Hilliard @social_melanie
@techguy #HITsm agree if it's everybody's responsibility, it's nobody's responsibility
Michael Crawford @health_crawford
We should differentiate #marketing goals; patient acquisition, decision reassurance, feedback, support physician/staff recruitment #HITsm https://t.co/HDKYU4b2wB
Elin Silveous @ElinSilveous
T5. Thoughts? More executives in beuracracies that need to address across-the-board organizational, cultural barriers/problems. #HITsm https://t.co/0ekUQC3jOR
Lisa Davis Budzinski @lisadbudzinski
@PatronusHealth @ShimCode Well said!! 👏👏👏 I like "on the cusp of a revolution" This may determine who sinks or swims in healthcare in the very near future #HITsm
Amanda G @LAlupusLady
T5 @HealthcareScene Healthcare experience is about treatment & wellness. Digital should improve outcomes not complicate the process. #hitsm
Michael W. Roberts @michaelwroberts
T5: On the face of it, I like the idea. Marketing really is about the entire experience & not just initial decision #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Best CPEOs, IMO actually come from outside healthcare, such as from #hospitality (experience-wise) or #anthropology (academic-wise) #HITsm https://t.co/XSroN7GU1i
John Lynn @techguy
Had a doc call me today saying that he wanted to do Direct to share notes, but he couldn't get the other docs on it. #HITsm https://t.co/EVHiQqLWmJ
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
T5 Most CExOs sit in conference rooms w/ patient complaints, discussing w/ multi-discipline team yet have not understood the pt's POV #hitsm
John Lynn @techguy
RT @social_melanie: @techguy #HITsm agree if it's everybody's responsibility, it's nobody's responsibility
Michael W. Roberts @michaelwroberts
@health_crawford Agreed. Lumping everything under "marketing" complicates things tremendously. #hitsm
Elin Silveous @ElinSilveous
.@ShimCode Look forward to this. In another life in the 80's, I handled marketing for 800 bed, all private room hospital in Miami. #HITsm https://t.co/60BhF0XbtO
John Lynn @techguy
Reminds me of @Colin_Hung's article on the DICE Group: https://t.co/So32RDZ4wF Sometimes it's not even tech. #HITsm https://t.co/y8MswWDMeN
Brian Eastwood @Brian_Eastwood
Also, not available at all locations. Some restrictions apply. Void where prohibited. #hitsm https://t.co/t6pzCHXYcu
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@HIT_Mktg_Maven I always give a test. When they're spitting data I say, "well, what's the patients' perspective?" Long pause; no answer. #hitsm
David Dolton @DaveDolton
I think the C-Suite is evolving, and understanding that they HAVE to adopt - and #1 below, Online Scheduling, is a first step #HITsm https://t.co/yZeWXWonQ5
Elin Silveous @ElinSilveous
At the time, only Southern Florida & Minneapolis/St. Paul hospitals were doing DTC #marketing. #HITsm #History https://t.co/60BhF0XbtO
John Lynn @techguy
RT @DaveDolton: I think the C-Suite is evolving, and understanding that they HAVE to adopt - and #1 below, Online Scheduling, is a first step #HITsm https://t.co/yZeWXWonQ5
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@HIT_Mktg_Maven Admittedly, it's an emerging role and I believe it will evolve into something more valuable to PatEx and the org #hitsm
Kenny @kenny_pal2
Do you want to chat about " #HITsm "? Please join the chat channel Free / Anonymous https://t.co/2vf090FwHI
Janae Sharp @CoherenceMed
RT @advancedmd: Here's our favorite inspirational quote #HITsm https://t.co/klPSq7AUSP
Marcos Vinícius @marcos_sp0001
#HITsm Radio global Brasil! https://t.co/5o6rZgCiZm
Healthcare Scene @HealthcareScene
RT @ShereesePubHlth: T5 Most CExOs sit in conference rooms w/ patient complaints, discussing w/ multi-discipline team yet have not understood the pt's POV #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
I've seen hospital/health system CEO jobs that not only don't require healthcare experience, they actually disallow it! Wow! #HITsm https://t.co/Qvma53VFJE
Lisa Davis Budzinski @lisadbudzinski
@ShereesePubHlth @HIT_Mktg_Maven So very sad #HITsm and thank you!!
Julie Maas @JulieWMaas
@techguy APIs might be better for that? Unless 1-off xfer (or something they would do via email in any other biz). See https://t.co/RbOn0Ob5VZ #HITsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
"Not only do we not require you to have a healthcare background, if you have a healthcare background we really don't want you period" #HITsm https://t.co/21JR6GtjM6
John Lynn @techguy
@ElinSilveous @ShimCode Is there anything you haven't done? :-) #HITsm
Healthcare Scene @HealthcareScene
Bonus: What can we as HIT leaders do to help drive the digital transformation that the healthcare industry needs? @HIT_Mktg_Maven #HITsm https://t.co/IQtFv3MlfQ
EMR, EHR and HIT @ehrandhit
Bonus: What can we as HIT leaders do to help drive the digital transformation that the healthcare industry needs? @HIT_Mktg_Maven #HITsm https://t.co/sAM5t3Ww6q
John Lynn @techguy
@michaelwroberts @health_crawford It's also amazing to me the disconnect between marketing and IT. It's a wide gap and very little interaction. #HITsm
Kyra Hagan @HIT_Mktg_Maven
Has it been almost an hour already?! I knew there would be much to discuss! Thank you, everyone, for your passion! #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Oh-oh, careful, @dz45tr may be studying us... 😜 #HITsm https://t.co/F4iu3axdTs
Melanie Hilliard @social_melanie
#HITsm cutting out early, Happy Labor Day weekend friends! https://t.co/D5XnC9hqMx
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@techguy @LeaChatham I hear he's awesome and very accommodating. You should see him manage a conference #hitsm https://t.co/FfOq0DjDph
John Lynn @techguy
@JulieWMaas That's why I'm going to have @ShereesePubHlth do the analysis. His EHR does direct, but do the other docs? #HITsm
Michael W. Roberts @michaelwroberts
@techguy @health_crawford Speaking the other department's language can become a major barrier. #hitsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@social_melanie Have a great weekend Melanie #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
#HITsm 🤭 https://t.co/QY0lQbDLKD
Elin Silveous @ElinSilveous
In healthcare communications? No, not really much I haven't done. Introduced proposal 4 videotex in PT rooms but Viewdata shut down. #HITsm https://t.co/vDkm9Mae6y
John Lynn @techguy
Don't be afraid to speak out for transformation. #HITsm https://t.co/h9aOGM2YNi
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
I've certainly enjoyed it! Thank you Kyra! Everyone, have an absolutely fantabulous weekend! #HITsm https://t.co/QpGX4o3sk7
David Dolton @DaveDolton
Evangelize - When one door closes, find another one - Engage #HITsm https://t.co/craN3gMLXL
Michael Crawford @health_crawford
@michaelwroberts @techguy I've got the scars man :-) #HITsm https://t.co/2KX8rUBYdY
Healthcare Scene @HealthcareScene
RT @techguy: Don't be afraid to speak out for transformation. #HITsm https://t.co/h9aOGM2YNi
Lisa Davis Budzinski @lisadbudzinski
@techguy @michaelwroberts @health_crawford Maybe bridging that gap could make a huge impact? #HITsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@techguy @LeaChatham Given 2018's location, Beignets may be the flavor of the day, lol #HITmc #hitsm
CP Nerve Center @Cpnervecenter
Happy September y'all. Enjoy the weekend. #HITsm https://t.co/jLp6z31UFo
Michael W. Roberts @michaelwroberts
@health_crawford @techguy Haha, I feel for you! #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
None! (of a professional nature) #HITsm https://t.co/nxHRjF824h
Lisa Davis Budzinski @lisadbudzinski
Everyone have a great weekend! ✨ #HITsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Workflow! #HITsm https://t.co/FvuC86RsQf
John Lynn @techguy
At a CIO focus group at CHIME, the vendor wanted to talk marketing. Every CIO in the room said that wasn't under their purview. #HITsm https://t.co/1yVKIBpMHr
Michael W. Roberts @michaelwroberts
@lisadbudzinski @techguy @health_crawford Definitely. It's so important in every realm right now but especially healthcare! #hitsm
David Dolton @DaveDolton
:-) - gotta go and jump on another call - keep this going and we can and will improve access and care! #HITsm https://t.co/ZmxhYxFZul
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
😇 #HITsm https://t.co/pWMb5Q2N33
Kyra Hagan @HIT_Mktg_Maven
Wishing everyone a safe and happy holiday weekend. Rest up and then Tuesday, it's time to change the world! #CX #HCMTKG #hitsm
Healthcare Scene @HealthcareScene
Join us for next week's #HITsm chat on Digital Health Innovation in Pharma that will be hosted by @NaomiFried
EMR, EHR and HIT @ehrandhit
And that's all she wrote for this #HITsm chat. A big thanks to @HIT_Mktg_Maven for hosting and everyone who participated.
Mohamad Arif Ali @mhealth1
RT @techguy: At a CIO focus group at CHIME, the vendor wanted to talk marketing. Every CIO in the room said that wasn't under their purview. #HITsm https://t.co/1yVKIBpMHr
Julie Maas @JulieWMaas
@techguy @ShereesePubHlth For disparate care team members, #DirectProject is great way to collab without having to set up point-to-point tech not yet in place #HITsm
Michael W. Roberts @michaelwroberts
@techguy Oof #hitsm
John Lynn @techguy
Thanks for hosting this week's #HITsm chat! Was a great topic. https://t.co/jvZqRIQvEA
Healthcare Scene @HealthcareScene
And that's all she wrote for this #HITsm chat. A big thanks to @HIT_Mktg_Maven for hosting and everyone who participated.
EMR, EHR and HIT @ehrandhit
Join us for next week's #HITsm chat on Digital Health Innovation in Pharma that will be hosted by @NaomiFried
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@LeaChatham @techguy okay. I'll DM you. #hitsm
Michael W. Roberts @michaelwroberts
@HIT_Mktg_Maven Pleasure to meet you here in this chat. Thanks for the insights! #hitsm
Elin Silveous @ElinSilveous
Remember your vision, keep up the fight, be willing to change, think like a business person & a consumer/patient. #FocusFoward #HITsm https://t.co/aPb0b9uwmp
Healthcare Scene @HealthcareScene
RT @wareFLO: I've certainly enjoyed it! Thank you Kyra! Everyone, have an absolutely fantabulous weekend! #HITsm https://t.co/QpGX4o3sk7
Elin Silveous @ElinSilveous
RT @techguy: Don't be afraid to speak out for transformation. #HITsm https://t.co/h9aOGM2YNi
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
We broke Twitter #HITsm https://t.co/Wu1njRhWFZ
Elin Silveous @ElinSilveous
RT @HealthcareScene: Join us for next week's #HITsm chat on Digital Health Innovation in Pharma that will be hosted by @NaomiFried
Michael W. Roberts @michaelwroberts
Thanks, everyone. Have a great weekend! #hitsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@ehrandhit @NaomiFried OMG, #Pharma. Let's bring firecrackers; it's gonna be a wild one #hitsm
Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO
Oh, wait, it's back! #HITsm https://t.co/axH25WDx79
Healthcare Scene @HealthcareScene
In case you missed any part or all of today's #HITsm chat hosted by @HIT_Mktg_Maven here's the full transcript: https://t.co/XiAjHlWLEh
Elin Silveous @ElinSilveous
@HIT_Mktg_Maven Thank you for hostng #HITsm chat. Have a safe, fun weekend all.
Captivating History @CaptivHistory
RT @ElinSilveous: At the time, only Southern Florida & Minneapolis/St. Paul hospitals were doing DTC #marketing. #HITsm #History https://t.co/60BhF0XbtO
Kyra Hagan @HIT_Mktg_Maven
#hitSM https://t.co/YfTRl3LEsm
Elin Silveous @ElinSilveous
RT @HealthcareScene: In case you missed any part or all of today's #HITsm chat hosted by @HIT_Mktg_Maven here's the full transcript: In case you missed any part or all of today's #HITsm chat hosted by @HIT_Mktg_Maven here's the full transcript: https://t.co/XiAjHlWLEh
John Lynn @techguy
@HIT_Mktg_Maven I can only imagine. I was shocked by how much of a divide there was. A few had anecdotal experiences as consumers. Nothing more. #HITsm
Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba
@techguy okay. headed that way now. #hitsm https://t.co/bGvlLPQG1z
Elin Silveous @ElinSilveous
I just celebrated my 60th! Lots of time to gain experience, learn from mistakes & take lots of risks. :) Have a safe, fun weekend. #HITsm https://t.co/vDkm9Mae6y
Julie Maas @JulieWMaas
@techguy @ShereesePubHlth Not sure there's a doc out there who doesn't yet have Direct (don't all know have it/where to find/how to use, but have it, they do!) #HITsm
#HITsm content from Twitter.