#HITsm Transcript
Healthcare social media transcript of the #HITsm hashtag.
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See #HITsm Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | Erin Moriarty Wade @EMoriartyWade RT @savvy_coop: It’s almost time! Join us for the #HITsm tweetchat in 15 min, hosted by @jhoronjeff (with guest appearances by the @savvypuppets!). Be there or be square as we talk about human-centered design in healthcare. #askpatients https://t.co/mDv2UfuhBc |
 | Healthcare Scene @HealthcareScene Welcome to today's #HITsm chat hosted by @jhoronjeff on the topic of "Human Centered Design in Healthcare #askpatients" Details: https://t.co/iG0PP8MTda https://t.co/Ma1mZpyFOQ |
| Healthcare Scene @HealthcareScene Let's take 5 min to introduce ourselves. Who are you? What do you do? Where are you from? And what's your go to dance move (or style of dance if you prefer)? #HITsm @jhoronjeff |
 | John Lynn @techguy My wife just made rice krispie treats for a church dance party tonight. I ate one and was reminded what heaven must be like. Now I'm fully prepped for today's #HITsm chat! |
 | Max Stroud @MMaxwellStroud Woo hoo! I am here for the puppets #hitsm |
| John Lynn @techguy RT @HealthcareScene: Welcome to today's #HITsm chat hosted by @jhoronjeff on the topic of "Human Centered Design in Healthcare #askpatients" Details: https://t.co/iG0PP8MTda https://t.co/Ma1mZpyFOQ |
 | 💬Jen Horonjeff | #askpatients @jhoronjeff Hi and welcome friends! I'm so excited to be here with you today to talk about human-centered design! I'm the founder of @savvy_coop, where we help companies #askpatients directly to co-design new innovations. Pumped for your thoughts today! #hitsm |
| Max Stroud @MMaxwellStroud RT @HealthcareScene: Let's take 5 min to introduce ourselves. Who are you? What do you do? Where are you from? And what's your go to dance move (or style of dance if you prefer)? #HITsm @jhoronjeff |
| Erin Moriarty Wade @EMoriartyWade RT @jhoronjeff: Hi and welcome friends! I'm so excited to be here with you today to talk about human-centered design! I'm the founder of @savvy_coop, where we help companies #askpatients directly to co-design new innovations. Pumped for your thoughts today! #hitsm |
| John Lynn @techguy Hi everyone! Happy to join you from the finally cooling down Las Vegas. I blog @HealthcareScene My go to dance style is swing dancing. I'll do it anytime, anywhere and with anyone. Just love it! #HITsm https://t.co/KiPLlx1CTg |
 | Ashley Dauwer @amariedauwer @techguy Yum! Bring some when you visit me for the #MDCIO2018! #HITsm |
| John Lynn @techguy Come for the puppets. Stay for the stimulating patient talk! #HITsm |
 | Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO RT @jhoronjeff: Hi and welcome friends! I'm so excited to be here with you today to talk about human-centered design! I'm the founder of @savvy_coop, where we help companies #askpatients directly to co-design new innovations. Pumped for your thoughts today! #hitsm |
 | Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @HealthcareScene: Welcome to today's #HITsm chat hosted by @jhoronjeff on the topic of "Human Centered Design in Healthcare #askpatients" Details: https://t.co/iG0PP8MTda https://t.co/Ma1mZpyFOQ |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Chuck! Here for #HITsm tweetchat on Human Centered Design in Healthcare. BTW my grad advisor Bill Rouse wrote 1st textbook on human-centered design! (& I've chatted w/father of closely-related user-centered design Don Norman) See my 2012 post for details: https://t.co/XXCMHfk3Wd https://t.co/FR6EjEnnED |
| John Lynn @techguy We should start a social campaign to get them on the menu for #MDCIO2018 #HITsm |
 | The Usability People @UsabilityPeople Cloudy Skys here in the DC metro area (in more ways than one) Hello #HITSM tweeps! (Bennett from The Usability People here) |
| Erin Moriarty Wade @EMoriartyWade @HealthcareScene @jhoronjeff Hello. I’m a freelance writer specializing in healthcare and the mom of a child with a rare autoimmune disease. I’m also proud to be a #Savvybassador for @savvy_coop #HITsm |
 | Deb Constien @debconstien RT @savvypuppets: We are going to #HITsm it up today! |
| The Usability People @UsabilityPeople #HITSM Hi Chuck! |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @HealthcareScene You can find me in the club rocking 90s dance moves. Roger rabbit, running man, oh yeah! #hitsm https://t.co/bXrMrR5MZG |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @EMoriartyWade: @HealthcareScene @jhoronjeff Hello. I’m a freelance writer specializing in healthcare and the mom of a child with a rare autoimmune disease. I’m also proud to be a #Savvybassador for @savvy_coop #HITsm |
 | Savvy Cooperative | #AskPatients @savvy_coop RT @EMoriartyWade: @HealthcareScene @jhoronjeff Hello. I’m a freelance writer specializing in healthcare and the mom of a child with a rare autoimmune disease. I’m also proud to be a #Savvybassador for @savvy_coop #HITsm |
| Healthcare Scene @HealthcareScene RT @savvypuppets: We are going to #HITsm it up today! |
| Max Stroud @MMaxwellStroud I'm a Lead Consultant with @GalenHealthcare , occasional co-speaker with the likes of @iesteroud & @LAlupuslady I from Illinois (by way of Vermont, New Hampshire, Kansas, Sweden & Philadephia) and I just learned that "flossing" is not just for teeth #hitsm |
| Healthcare Scene @HealthcareScene T1: Everyone has one, what’s one of the messed up patient experiences you’ve personally gone through or heard someone else go through that showed lack of human-centered design? @jhoronjeff #HITsm https://t.co/kRfJZNwq6a |
| 💬Jen Horonjeff | #askpatients @jhoronjeff Nice!!! @LeaChatham @solutionreach #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @UsabilityPeople Yo U! #HITsm https://t.co/tJWR5SUSNK |
| Healthcare Scene @HealthcareScene Great to have an owner of @savvy_coop joining the #HITsm chat today. https://t.co/zkHEEXMa2r |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @techguy I get it, and I don't mind! #hitsm |
| John Lynn @techguy What's flossing? Can we get a video of you demonstrating it please? #HITsm https://t.co/nBgPkcjR0O |
| Savvy Cooperative | #AskPatients @savvy_coop RT @HealthcareScene: Great to have an owner of @savvy_coop joining the #HITsm chat today. https://t.co/zkHEEXMa2r |
| Healthcare Scene @HealthcareScene RT @jhoronjeff: @HealthcareScene You can find me in the club rocking 90s dance moves. Roger rabbit, running man, oh yeah! #hitsm https://t.co/bXrMrR5MZG |
 | Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Hello all. I'm Shereese, healthcare strategist from Maryland. #HITsm https://t.co/jcKZXfq7lD |
| Ashley Dauwer @amariedauwer Hi everyone! So excited for today’s #HITsm! My names Ashley and I do Public and Media Relations @MEDITECH. This is my go to dance move. PS. I’m here for the puppets too, @MMaxwellStroud! https://t.co/BeH70xlwpU |
| The Usability People @UsabilityPeople #HITSM T1 Back when I was in grad school I broke both of my arms in a bicycle accident. My insurance refused to pay because I didn’t sign forms prior to treatment |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans Hey everyone! Angela here tweeting from the sunny city of Atlanta. I'm a social media consultant and author lurking about on this good Friday! My go-to dance this week is .... #hitsm https://t.co/98wIScre9c |
| John Lynn @techguy You should share the video of you and your friend doing your freestyle dancing. #HITsm #amazing https://t.co/RNirXOZvhu |
| 💬Jen Horonjeff | #askpatients @jhoronjeff So happy to be here! #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO #hitsm T1 For example take "lab inevitably sends me a bill for an exorbitant amount of money claiming my insurance won’t cover it. That’s incorrect, they will, it’s just been billed incorrectly" 👈 IMO this is a workflow-centered design problem, not user- or human-design problem! |
 | Jeremy Coleman @jeremycoleman T1: My most recent one is that an extended family member, and cancer survivor, has been waiting for 6 weeks now for biopsy results. #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @MMaxwellStroud @GalenHealthcare @LAlupusLady You're hipper than I am! #HITsm |
| Deb Constien @debconstien RT @HealthcareScene: Let's take 5 min to introduce ourselves. Who are you? What do you do? Where are you from? And what's your go to dance move (or style of dance if you prefer)? #HITsm @jhoronjeff |
| Deb Constien @debconstien RT @jhoronjeff: @HealthcareScene You can find me in the club rocking 90s dance moves. Roger rabbit, running man, oh yeah! #hitsm https://t.co/bXrMrR5MZG |
| Deb Constien @debconstien RT @EMoriartyWade: @HealthcareScene @jhoronjeff Hello. I’m a freelance writer specializing in healthcare and the mom of a child with a rare autoimmune disease. I’m also proud to be a #Savvybassador for @savvy_coop #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @wareFLO Awesome! I'll have to check it out! #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @MMaxwellStroud: Woo hoo! I am here for the puppets #hitsm |
| Max Stroud @MMaxwellStroud @techguy not me, but you get the idea #hitsm https://t.co/RjcjUcfpYL |
 | Brian Mack @BFMack Howdy #hitsm Peeps. I'm Brian, Marcom Wrangler for @GLHC_HIE in Grand Rapids, MI! https://t.co/PgsZBFd82b |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO And couldn't sign after either (sorry, visual of elaborate casts, a ball point pen, and a form...) #HITsm |
| Ashley Dauwer @amariedauwer T1: When my mom was going through treatments, she spent so much time focused on organizing what tests were being done where, and if they’d be covered by her insurance. A patient’s focus should be on getting healthy. #HITsm |
| John Lynn @techguy I don't have any awful experience. However, I'd argue that any standard visit is a pretty awful experience. These days I most often call a doctor friend to avoid the visit. My doc friends like it too because then they don't have to document it. #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @jeremycoleman Oh that's terrible! Did they share what the hold up for the results are? That must be so scary! #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @jhoronjeff @HealthcareScene That works for me! #hitsm https://t.co/Uky1Q5Gg8J |
 | Brian Eastwood @Brian_Eastwood Hopping in now. Brian from the Boston area, with @ChilmarkHIT. Also a #savvybassador. Very skilled in the White Boy Dance. #HITSM |
| Max Stroud @MMaxwellStroud T1: When my father would be admitted to the hospital when he had late stage cancer, he would need new orders for all of his meds for the hospital pharmacy, which would throw off his whole pain med schedule and end in a lot of pain #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO ... I'll have alot to say about workflow during this tweetchat... just in case you think #socialVR & #3Dprinting made me forget about it... #HITsm |
 | Jared Jeffery @Jk_Jeffery T1: All of mine come from the payment side of care, honestly. Unclear costs, unclear coverage and unclear next-steps for care. Always a nightmare. #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @HealthcareScene: T1: T1: Everyone has one, what’s one of the messed up patient experiences you’ve personally gone through or heard someone else go through that showed lack of human-centered design? @jhoronjeff #HITsm https://t.co/kRfJZNwq6a |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @wareFLO Do you see the as discretely different? How is an individual then supposed to have any agency is the system wasn't set up to think about the end user? #HITSM |
| Deb Constien @debconstien @HealthcareScene @jhoronjeff #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T1 Last November, my beloved brother-on-law checked into a hospital for some routine tests and checked out w/ an undetected infected. He passed away December 8th of last year from that infection. That's messed up #HITsm https://t.co/ptaxa9hKGr |
| Jeremy Coleman @jeremycoleman @jhoronjeff I'm not sure. He did get a good report from the PET CT but there doesn't seem to be an sense of urgency on the biopsy. And it was done at a facility that calls itself a cancer center, no less. #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @Jk_Jeffery The "all the time" makes me sad inside (but I know it's true!) - any one story frustrate you recently? #HITSM |
| John Lynn @techguy Ok...one other was when my wife had a test return abnormal so that it could have been cancer. We left for a month to Hawaii and they didn't tell us the results until we were back despite saying they'd call us. Yeah...the unkown was not fun. (Thankfully no cancer though) #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @Brian_Eastwood: Hopping in now. Brian from the Boston area, with @ChilmarkHIT. Also a #savvybassador. Very skilled in the White Boy Dance. #HITSM |
| Brian Eastwood @Brian_Eastwood T1 My ex went to the ER with a bad migraine. Neurologist ordered an epidural and later justified it b/c hospital (paraphrasing a bit) "liked to teach drunk college kids a lesson." My ex didn't drink. #HITSM |
| Max Stroud @MMaxwellStroud My sister once said "I am my own medical record" talking about her experience with various doctors and specialists, who rely on her verbal history of events instead of her records (which she keeps with her in a binder/bag) #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @amariedauwer: T1: T1: When my mom was going through treatments, she spent so much time focused on organizing what tests were being done where, and if they’d be covered by her insurance. A patient’s focus should be on getting healthy. #HITsm |
| Jeremy Coleman @jeremycoleman Great example. Too many processes don't deviate or account for existing/known data points. Another for instance, registration processes. #hitsm |
| Erin Moriarty Wade @EMoriartyWade @HealthcareScene @jhoronjeff My “favorite” was when one of our Rheumatologists insisted I should sneak into my daughter’s room at night and give her a shot while she was sleeping. Such a nightmare. The @savvy_coop puppets did a great job re-enacting it! #HITsm |
| Max Stroud @MMaxwellStroud RT @jeremycoleman: Great example. Too many processes don't deviate or account for existing/known data points. Another for instance, registration processes. #hitsm |
| Jeremy Coleman @jeremycoleman How do we know doc's have a god complex? #hitsm |
| John Lynn @techguy I had that after the birth of our children. I finally just threw my hands up in the air. Paid whatever came and said that I had to move on with life. #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO #hitsm T1 consider "design solutions to fit them, rather than continually have them navigate systems & tools that, at times, feel like a cruel joke" 👉 solution is to understand, model & execute patient workflows, requires "process-aware" workflow mgmt system tech not used in HC |
| 💬Jen Horonjeff | #askpatients @jhoronjeff Check out @EMoriartyWade's story acted out with @savvypuppets!!!! Video here: https://t.co/17xCDKyDo6 #HITSM |
| Ashley Dauwer @amariedauwer @ShereesePubHlth Hey Shereese! #HITsm |
| Ashley Dauwer @amariedauwer @techguy This is Brandon’s birthday floss! My body can’t figure it out haha #HITsm https://t.co/ypshy2afWQ |
| John Lynn @techguy @ShereesePubHlth Wow! I'm sorry for your loss. #HITsm #MessedUpPtExp |
| Savvy Cooperative | #AskPatients @savvy_coop RT @EMoriartyWade: @HealthcareScene @jhoronjeff My “favorite” was when one of our Rheumatologists insisted I should sneak into my daughter’s room at night and give her a shot while she was sleeping. Such a nightmare. The @savvy_coop puppets did a great job re-enacting it! #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jhoronjeff: Hi and welcome friends! I'm so excited to be here with you today to talk about human-centered design! I'm the founder of @savvy_coop, where we help companies #askpatients directly to co-design new innovations. Pumped for your thoughts today! #hitsm |
 | Bennett Lauber @uuAbility #Hitsm My daughters have tried to teach me to floss. TRIED Oh well |
| Brian Mack @BFMack T1: (1 of 2) Not a Healthcare Delivery issue as much as a Payer Issue... I had an HDHP for a couple of years when I was a consultant. My wife had some health issues that year that more than met the deductible, then needed some routine elective (but necessary) surgery, #hitsm |
| Deb Constien @debconstien RT @jhoronjeff: Hi and welcome friends! I'm so excited to be here with you today to talk about human-centered design! I'm the founder of @savvy_coop, where we help companies #askpatients directly to co-design new innovations. Pumped for your thoughts today! #hitsm |
| Jared Jeffery @Jk_Jeffery @jhoronjeff Oh for sure. Still in the middle of trying to unpack the bills from a car wreck in May. Yes, 4 months later and we're still waiting to figure out if necessary treatment will be covered by any of the 3 involved payers (2 auto insurance, one health insurance). #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @techguy #hitsm https://t.co/hYubufW6Pk |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jhoronjeff: Check out @EMoriartyWade's story acted out with @savvypuppets!!!! Video here: Check out @EMoriartyWade's story acted out with @savvypuppets!!!! Video here: https://t.co/17xCDKyDo6 #HITSM |
| Savvy Cooperative | #AskPatients @savvy_coop @EMoriartyWade @HealthcareScene @jhoronjeff Classic! Here's the @savvypuppets version!! #hitsm https://t.co/4zzlc6KoVN |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans T1. A few years ago my mom passed away. She appeared to be doing well, until they end up giving her medicine that was not properly order by the physician(which I discovered through relentless questioning,) she went downhill and died a few days later. 😔 #hitsm |
| John Lynn @techguy Ouch! #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @lisadbudzinski #HItsm https://t.co/Xb229xsN4F |
| Erin Moriarty Wade @EMoriartyWade @HealthcareScene @jhoronjeff My other pet peeve is pre-filled syringes that you have to hit so hard onto the body you feel like it’s an assault. Who invented that and did they try it on patients first?! #HITsm |
| Jared Jeffery @Jk_Jeffery @techguy My uncle was joking the other day that he finally "paid off" his last child, as though he was talking about a car payment or a lease. Hilarious. Sad. #HITsm |
| Healthcare Scene @HealthcareScene Thanks for joining us! #HITsm https://t.co/KYD0yMM7EQ |
 | David Harlow @healthblawg ICYMI> HealthBI’s Scott McFarland says Step Away From the Fax Machine — Harlow on Healthcare #digitalhealth #hcldr #hitsm https://t.co/kIy4TNJ5DC https://t.co/9TivZb8I9n |
| Ashley Dauwer @amariedauwer @techguy I totally agree. It's like a chore. I reschedule my yearly physical for 6 months before I actually get there. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @amariedauwer Hey lady. How did your week go? #HITsm https://t.co/V5TnFervsP |
| Healthcare Scene @HealthcareScene T2: How can technology help to ease these headaches and improve the patient experience, rather than make it worse (feel free to use responses from T1 for inspiration!)? @jhoronjeff #HITsm https://t.co/GbJeABXf9m |
| Healthcare Scene @HealthcareScene RT @savvy_coop: @EMoriartyWade @HealthcareScene @jhoronjeff Classic! Here's the @savvypuppets version!! #hitsm https://t.co/4zzlc6KoVN |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @HealthcareScene: T2: T2: How can technology help to ease these headaches and improve the patient experience, rather than make it worse (feel free to use responses from T1 for inspiration!)? @jhoronjeff #HITsm https://t.co/GbJeABXf9m |
 | Savvy Puppets @savvypuppets We act out patients’ #messedUpPtExp. Check them out here #HITsm: https://t.co/VGO8QPfiro |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Workflow/process/activity subsumes users as part of a larger system. One can argue HCD/UCD should be part of larger, more encompassing framework, but difficult conceptually to argue the reverse. Why Rouse/Norman/Christensen now emphasize JTBD (Job-To-Be-Done) #HITsm |
| The Usability People @UsabilityPeople #HITSM T2 It isn’t technology that helps to ease headaches and patient experience. Technology isn’t the problem. It is the inadequate application of technology that causes all of these problems. |
| Brian Eastwood @Brian_Eastwood T2 Ex also was discharged from hospital w/o being treated for severe abdominal pain b/c no one could figure out what was happening. (We learned years later - from different docs - it was vasovagal pain triggered by celiac.) #hitsm |
| Deb Constien @debconstien RT @jhoronjeff: Check out @EMoriartyWade's story acted out with @savvypuppets!!!! Video here: Check out @EMoriartyWade's story acted out with @savvypuppets!!!! Video here: https://t.co/17xCDKyDo6 #HITSM |
| The Usability People @UsabilityPeople #HITSM T2 Throwing technology at a problem doesn’t help. Understanding humans, and designing technology to match their mental model and workflow does. |
| Ashley Dauwer @amariedauwer @Brian_Eastwood @ChilmarkHIT Hi Brian! Like the sprinkler? That's my husbands favorite (and his name is Brian too haha) #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @techguy Those unlcear cost is the worst. It's almost like no one wants to share it with you until after you've gone through the procedures. #hitsm https://t.co/TImAO2F5IP |
| Savvy Puppets @savvypuppets @iestroud @MMaxwellStroud @PlanetreeConf @jhoronjeff Here’s @GraceCordovano’s #MessedUpPtExp #hitsm https://t.co/TnGSljHicu |
| Brian Mack @BFMack T1: (2 of 2) Instead of addressing the surgery as a bundled "package" deal. The insurer UNBUNDLED every line item, then disqualified the majority. This assured that my deductible was NOT met and required that we pay out of pocket for the entire event. #SMH! #hitsm |
| Max Stroud @MMaxwellStroud My ex (& co-parent) was shocked when I asked the ER for a paper copy of labs they ran on my son. the response was "Why do you need that? They are in the computer, his PCP can see it" - well no, they are not on the same system and it's not automatic. #hitsm |
 | Murray Izenwasser @Murrayiz Hello everyone - a little bit late. #hitsm |
 | Marcie Timmerman @MarcieTimmerman Woman in labor with first child. Labor progressed faster than the nurse "thought it should have" so individual missed the window for pain medication. She hadn't exactly planned on a medication-free birth experience. #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @HealthcareScene: T2: T2: How can technology help to ease these headaches and improve the patient experience, rather than make it worse (feel free to use responses from T1 for inspiration!)? @jhoronjeff #HITsm https://t.co/GbJeABXf9m |
| Brian Eastwood @Brian_Eastwood @amariedauwer @ChilmarkHIT That is too advanced. I mostly sway and move either my arms or my hips, but never both at the same time. #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @BFMack: T1: T1: (1 of 2) Not a Healthcare Delivery issue as much as a Payer Issue... I had an HDHP for a couple of years when I was a consultant. My wife had some health issues that year that more than met the deductible, then needed some routine elective (but necessary) surgery, #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @amariedauwer: @techguy This is Brandon’s birthday floss! My body can’t figure it out haha #HITsm https://t.co/ypshy2afWQ |
| Jared Jeffery @Jk_Jeffery T2: PRICE TRANSPARENCY FOR PATIENTS. Imagine another consumer-facing industry where NOT KNOWING HOW MUCH A SERVICE COSTS is the norm, not the anger-inducing exception? Even my mechanic can ball-park service costs before looking at my vehicle. #HITsm #PriceTransparency |
| Savvy Cooperative | #AskPatients @savvy_coop RT @techguy: I had that after the birth of our children. I finally just threw my hands up in the air. Paid whatever came and said that I had to move on with life. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jeremycoleman: Great example. Too many processes don't deviate or account for existing/known data points. Another for instance, registration processes. #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MMaxwellStroud: My sister once said "I am my own medical record" talking about her experience with various doctors and specialists, who rely on her verbal history of events instead of her records (which she keeps with her in a binder/bag) #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO #HITsm T2 "Understanding the customer is the wrong thing to do — it’s confusing" Clay Christensen 👉 What’s really important is understanding the job customers are trying to accomplish 👈 Understanding workflow is more important than understanding users! https://t.co/hBxmCV3uTE |
| Savvy Cooperative | #AskPatients @savvy_coop RT @Brian_Eastwood: T1 My ex went to the ER with a bad migraine. Neurologist ordered an epidural and later justified it b/c hospital (paraphrasing a bit) "liked to teach drunk college kids a lesson." My ex didn't drink. #HITSM |
 | Anthony Leon @anthonynotleon @HealthcareScene @jhoronjeff T1: Most of you that know me know my sisters story as a patient - #hitsm https://t.co/jXVyXqBVs6 |
| Savvy Cooperative | #AskPatients @savvy_coop RT @techguy: Ok...one other was when my wife had a test return abnormal so that it could have been cancer. We left for a month to Hawaii and they didn't tell us the results until we were back despite saying they'd call us. Yeah...the unkown was not fun. (Thankfully no cancer though) #HITsm |
| The Usability People @UsabilityPeople RT @Jk_Jeffery: T2: T2: PRICE TRANSPARENCY FOR PATIENTS. Imagine another consumer-facing industry where NOT KNOWING HOW MUCH A SERVICE COSTS is the norm, not the anger-inducing exception? Even my mechanic can ball-park service costs before looking at my vehicle. #HITsm #PriceTransparency |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jeremycoleman: @jhoronjeff I'm not sure. He did get a good report from the PET CT but there doesn't seem to be an sense of urgency on the biopsy. And it was done at a facility that calls itself a cancer center, no less. #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @Jk_Jeffery: T1: T1: All of mine come from the payment side of care, honestly. Unclear costs, unclear coverage and unclear next-steps for care. Always a nightmare. #HITsm |
 | David Rice @bigdatadavid13 RT @Jk_Jeffery: T2: T2: PRICE TRANSPARENCY FOR PATIENTS. Imagine another consumer-facing industry where NOT KNOWING HOW MUCH A SERVICE COSTS is the norm, not the anger-inducing exception? Even my mechanic can ball-park service costs before looking at my vehicle. #HITsm #PriceTransparency |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MMaxwellStroud: T1: T1: When my father would be admitted to the hospital when he had late stage cancer, he would need new orders for all of his meds for the hospital pharmacy, which would throw off his whole pain med schedule and end in a lot of pain #hitsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T2 #Workflow Technology can improve the workflow of critical patient-facing systems. I would love to see changes in emergency departments, discharge coordination, and follow-up care #HITsm https://t.co/O2NcjQFp2c |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @HealthcareScene: T2: T2: How can technology help to ease these headaches and improve the patient experience, rather than make it worse (feel free to use responses from T1 for inspiration!)? @jhoronjeff #HITsm https://t.co/GbJeABXf9m |
| Savvy Cooperative | #AskPatients @savvy_coop RT @amariedauwer: T1: T1: When my mom was going through treatments, she spent so much time focused on organizing what tests were being done where, and if they’d be covered by her insurance. A patient’s focus should be on getting healthy. #HITsm |
| Max Stroud @MMaxwellStroud RT @HealthcareScene: T2: T2: How can technology help to ease these headaches and improve the patient experience, rather than make it worse (feel free to use responses from T1 for inspiration!)? @jhoronjeff #HITsm https://t.co/GbJeABXf9m |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO For example, here is a quote from Donald Norman, famously the father of User-Centered Design.... #HITsm https://t.co/d2jzSoq8jG |
| Anthony Leon @anthonynotleon @MarcieTimmerman I've unfortunately heard this story too often #hitsm |
 | Jen Briselli @jbriselli #HITSM Hi all, Jen here. VP of experience strategy & service design at Mad*Pow, a strategic design consultancy that does a lot of work improving human experiences across the health care ecosystem. |
| The Usability People @UsabilityPeople #HITSM We need something like GoodRX for primary care! |
| John Lynn @techguy I challenged my son and niece to dance until the show started on a cruise this summer (ie. 5-10 min) and they flossed almost the whole time. Here's a short video of it: https://t.co/nPVeL5s1NL Best $2 I spent. #HITsm |
| Ashley Dauwer @amariedauwer @ShereesePubHlth This week was a whirlwind! But we made it to Friday! How was your week? #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @TheRoctor_MD Won't go into it here. I'll DM you. #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @ColtonOrtolf I'd say that's definitely one element! But I wish it was that simple. So many systems and people that patients interact with! #HITSM |
| Anthony Leon @anthonynotleon @MMaxwellStroud Boom! HIt'em with that truth! Ask them, and which EHR is his PCP on? #hitsm |
| Marcie Timmerman @MarcieTimmerman @HealthcareScene @jhoronjeff I'm Executive Director of a mental health and wellness nonprofit in Kentucky. I'm from Lexington KY. My go-to dance move is the side-to-side shuffle. #HITsm |
| Murray Izenwasser @Murrayiz @HealthcareScene @jhoronjeff T1: When my Dad took ill (and eventually passed away after a few weeks) his long-term primary care physician, who couldn't figure out what was wrong with him, told us to "just put him in a long-term care facility." #hitsm |
| Erin Moriarty Wade @EMoriartyWade @HealthcareScene @jhoronjeff T2. Technology that would improve interoperability between #EHR systems would be awesome. We have been at 5 hospitals in 3 states over the past few years and it’s so hard to keep track and keep everyone connected...so I rely on faxes. #HITsm |
| Brian Mack @BFMack T2: Tech isn't the solution per se. But it most certainly can FACILITATE solutions in countless ways. @GLHC_HIE is having a direct impact on the quality of health and life in MI by getting the right information into the right hands where and when it's needed! #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @MarcieTimmerman @HealthcareScene Nice! Classic moves, and welcome! #HITSM |
| Ashley Dauwer @amariedauwer @Jk_Jeffery I agree. My experience has been that they call your insurance, tell you what it will cost, but then somehow the bill comes and it's never what you were expecting. From the dentist, to the ER, to sick visits are your primary care. #HITsm |
| Brian Eastwood @Brian_Eastwood T2 What kind of tech makes certain docs stop behaving like a-holes? #HITSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @amariedauwer Busy. I'm glad for the weekend. I've got a football game tonight, some let loose time. #HITsm |
| John Lynn @techguy One of my favorites has been more and more organizations using online self scheduling. Is there anything worse than calling to schedule an appointment? #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @Murrayiz @HealthcareScene I'm so sorry to hear that, that's a bad patient AND family experience! #HITSM |
| Max Stroud @MMaxwellStroud T1: Real data sharing would be huge. If you see providers across multiple systems - no one has a single current & accurate record #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Another critique of HCD from Norman: "The methods of HCD seem centered around static understanding of each set of controls, each screen on an electronic display. But as a result, the sequential operations of activities are often ill-supported" https://t.co/XXCMHfk3Wd #HITsm |
| Anthony Leon @anthonynotleon @HealthcareScene @jhoronjeff T2: My interop bias always shows on these. By systems connecting, we fix a good chunk of issues we see which allows us to focus on a lot of the other ones that still persist. #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @EMoriartyWade @HealthcareScene Faxes. How long will this persist?! #HITsm |
| Brian Mack @BFMack @amariedauwer @ShereesePubHlth Hey Ashley! CRAZY but cool (and productive) week! #HITSM |
| Ashley Dauwer @amariedauwer @ShereesePubHlth I am so sorry, Shereese! #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @BFMack @GLHC_HIE Tech is one part of a larger set of challenges. But it can help, but is not a panacea! #HITsm |
| Max Stroud @MMaxwellStroud Vendors are working on data sharing, but in ways that keep it in Silos. I am glad that my specialist has Epic Everywhere, but it does no good to my PCP who has eCW and the minute clinic I hit up when I travel for work #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @amariedauwer: @Jk_Jeffery I agree. My experience has been that they call your insurance, tell you what it will cost, but then somehow the bill comes and it's never what you were expecting. From the dentist, to the ER, to sick visits are your primary care. #HITsm |
| John Lynn @techguy Many of the reimbursement regulations do as well. #HITsm |
| Anthony Leon @anthonynotleon @AngelaHemans Ugh, sorry to hear that. #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @Brian_Eastwood: T2 What kind of tech makes certain docs stop behaving like a-holes? #HITSM |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans T2. It starts with finding a way to end all of the repetitive paperwork. It's a nightmare when you have someone who is sick, and you want action taken not more paperwork (digital paperwork included) #hitsm https://t.co/jqPMGtfvhq |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @Brian_Eastwood Sounds like your next venture! #HITSM |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO In other worlds, activity-centered design includes human-centered design, but human-centered design does not include activity-centered design. #HITsm |
| Max Stroud @MMaxwellStroud RT @UsabilityPeople: #HITSM T2 Throwing technology at a problem doesn’t help. Understanding humans, and designing technology to match their mental model and workflow does. |
| Brian Mack @BFMack @MMaxwellStroud Sadly STILL true! But we are making real progress on this issue every day! #HITSM |
 | Joy Rios @askjoyrios Jumping in late to this week's #HITsm. Love the topic - I'm on my way to meet my great niece in the hospital this afternoon! I'm a Great Aunt! I'll ask my niece about her experience. |
| Savvy Cooperative | #AskPatients @savvy_coop RT @AngelaHemans: T2. It starts with finding a way to end all of the repetitive paperwork. It's a nightmare when you have someone who is sick, and you want action taken not more paperwork (digital paperwork included) #hitsm https://t.co/jqPMGtfvhq |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MMaxwellStroud: Vendors are working on data sharing, but in ways that keep it in Silos. I am glad that my specialist has Epic Everywhere, but it does no good to my PCP who has eCW and the minute clinic I hit up when I travel for work #hitsm |
| Ashley Dauwer @amariedauwer @ShereesePubHlth I feel you girl! Football is always a good time! We have a lot of sports this weekend too. Looking forward to quality family time #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jhoronjeff: @BFMack @GLHC_HIE Tech is one part of a larger set of challenges. But it can help, but is not a panacea! #HITsm |
| John Lynn @techguy @Murrayiz Glad you could join Murray. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jhoronjeff: @Murrayiz @HealthcareScene I'm so sorry to hear that, that's a bad patient AND family experience! #HITSM |
| Savvy Cooperative | #AskPatients @savvy_coop RT @Brian_Eastwood: T2 What kind of tech makes certain docs stop behaving like a-holes? #HITSM |
| Savvy Cooperative | #AskPatients @savvy_coop RT @amariedauwer: @Jk_Jeffery I agree. My experience has been that they call your insurance, tell you what it will cost, but then somehow the bill comes and it's never what you were expecting. From the dentist, to the ER, to sick visits are your primary care. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @BFMack: T2: T2: Tech isn't the solution per se. But it most certainly can FACILITATE solutions in countless ways. @GLHC_HIE is having a direct impact on the quality of health and life in MI by getting the right information into the right hands where and when it's needed! #hitsm |
| Max Stroud @MMaxwellStroud RT @Jk_Jeffery: T2: T2: PRICE TRANSPARENCY FOR PATIENTS. Imagine another consumer-facing industry where NOT KNOWING HOW MUCH A SERVICE COSTS is the norm, not the anger-inducing exception? Even my mechanic can ball-park service costs before looking at my vehicle. #HITsm #PriceTransparency |
| Anthony Leon @anthonynotleon T1: Personally, a recent visit with an Endo, she insulted every doc I saw before her (other specialties), insulted me by saying I look like I'm non-compliant because she's seen my type before, and then was surprised why I didn't want to schedule a follow up appt. #HITSM https://t.co/tvk50Z7fef |
| Erin Moriarty Wade @EMoriartyWade RT @jhoronjeff: @EMoriartyWade @HealthcareScene Faxes. How long will this persist?! #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @Murrayiz: @HealthcareScene @jhoronjeff T1: @HealthcareScene @jhoronjeff T1: When my Dad took ill (and eventually passed away after a few weeks) his long-term primary care physician, who couldn't figure out what was wrong with him, told us to "just put him in a long-term care facility." #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MarcieTimmerman: @HealthcareScene @jhoronjeff I'm Executive Director of a mental health and wellness nonprofit in Kentucky. I'm from Lexington KY. My go-to dance move is the side-to-side shuffle. #HITsm |
| Jen Briselli @jbriselli #HITSM T1: I lived with excruciating nerve pain from a mass in my thigh that existed for nearly 15 years because Drs focused on what they *felt* in my leg, telling me it was a muscle knot/trigger point/scar tissue, rather than *listening* to my experienced and symptoms. |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jhoronjeff: @ColtonOrtolf I'd say that's definitely one element! But I wish it was that simple. So many systems and people that patients interact with! #HITSM |
| Savvy Cooperative | #AskPatients @savvy_coop RT @techguy: I challenged my son and niece to dance until the show started on a cruise this summer (ie. 5-10 min) and they flossed almost the whole time. Here's a short video of it: https://t.co/nPVeL5s1NL Best $2 I spent. #HITsm |
 | Julie Mann @Julie__PHM RT @BFMack: T2: T2: Tech isn't the solution per se. But it most certainly can FACILITATE solutions in countless ways. @GLHC_HIE is having a direct impact on the quality of health and life in MI by getting the right information into the right hands where and when it's needed! #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @anthonynotleon: @HealthcareScene @jhoronjeff T1: @HealthcareScene @jhoronjeff T1: Most of you that know me know my sisters story as a patient - #hitsm https://t.co/jXVyXqBVs6 |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO "Note the importance of support for sequences is still deeply understood within industrial engineering and human factors and ergonomics communities. Somehow, it seems less prevalent within the human-computer interaction community." Donald Norman https://t.co/XXCMHfk3Wd #HITsm https://t.co/1UjM8L1TTM |
| Marcie Timmerman @MarcieTimmerman A2: Technology can share information among many providers and health systems to improve the overall experience. #MentalHealth example: Psychiatric medications automatically populate at PCP office, with automatic check for potential interactions and side effects. #HITsm |
| Jared Jeffery @Jk_Jeffery T2: The hold up here, I think, is that often orgs don't themselves know how much X will cost them-how could they estimate cost to patients? Also if consumers learn that your MRI costs 10x what competitor's MRI does, that's "bad for business." No incentives to change. #HITsm |
| Anthony Leon @anthonynotleon @askjoyrios Congrats! #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MarcieTimmerman: Woman in labor with first child. Labor progressed faster than the nurse "thought it should have" so individual missed the window for pain medication. She hadn't exactly planned on a medication-free birth experience. #HITsm |
| Brian Eastwood @Brian_Eastwood @jhoronjeff I just need to figure out how to convince the docs that, no, this metal spaghetti colander thing is *not* electroshock. #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MMaxwellStroud: My ex (& co-parent) was shocked when I asked the ER for a paper copy of labs they ran on my son. the response was "Why do you need that? They are in the computer, his PCP can see it" - well no, they are not on the same system and it's not automatic. #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @savvypuppets: @iestroud @MMaxwellStroud @PlanetreeConf @jhoronjeff Here’s @GraceCordovano’s #MessedUpPtExp #hitsm https://t.co/TnGSljHicu |
| John Lynn @techguy Glad you could join us Jen! #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @EMoriartyWade @HealthcareScene @jhoronjeff Faxes are the worst. They give providers a false sense of security but I know there are those who embrace them @TheRoctor_MD #HITsm https://t.co/PhxP0Mw1vJ |
 | HealthSparq @HealthSparq RT @HealthcareScene: T1: T1: Everyone has one, what’s one of the messed up patient experiences you’ve personally gone through or heard someone else go through that showed lack of human-centered design? @jhoronjeff #HITsm https://t.co/kRfJZNwq6a |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Words! (not "Worlds") #HITsm |
| Healthcare Scene @HealthcareScene T3: Do you think patients can bring unique and valuable perspectives to the table that can make these technologies even better, and how so? @jhoronjeff #HITsm https://t.co/n1IIumHyyg |
| Brian Mack @BFMack @ShereesePubHlth @amariedauwer Weather permitting, I'll be headed to a high school game tonight too. It's the only form of the game that remains (relatively) guiltlessly enjoyable for me. #HITSM |
| Jen Briselli @jbriselli #HITSM T2 - Technology is (should be) an arbitrator and mediator and facilitator - not a replacement for - doctor patient communication and collaborative decision making. |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @HealthcareScene: T3: T3: Do you think patients can bring unique and valuable perspectives to the table that can make these technologies even better, and how so? @jhoronjeff #HITsm https://t.co/n1IIumHyyg |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @jhoronjeff @EMoriartyWade @HealthcareScene You said the "F" word...... #hitsm https://t.co/5GfE9W1nCV |
| Brian Mack @BFMack @amariedauwer @Jk_Jeffery TRUTH! #HITSM |
| Max Stroud @MMaxwellStroud Personally I would love to be able to put all of my data together in one place to be able to see trends -- I have tried with excel extracts from my med minder & fitbit, labs etc. but there is a LOT of massaging of data that I need to do to get insights #hitsm |
| Joy Rios @askjoyrios @anthonynotleon Wow, how rude. #HITsm https://t.co/FmQdfQOHOv |
| The Usability People @UsabilityPeople #HITSM T3 Patients are just one of the major “users” of #HealthIT whose perspective has been ignored. |
| 💬Jen Horonjeff | #askpatients @jhoronjeff Such amazing thoughts and experiences being shared on #hitsm. It's awesome when we can share freely, even about what's going wrong. We can't solve problems until we know what they are. Which is why we must #askpatients so we know how to improve the #patientexperience #ptexp |
| Ashley Dauwer @amariedauwer @techguy So happy to hear it turned out fine for your wife! My mom's experience was similar. They told her the lump was likely to be benign like her previous experiences, but they were wrong and she found it herself 5 months later when it was much larger. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @BFMack @amariedauwer #FridayNightLights And there's just such a sense of community at those games. #HITsm |
| The Usability People @UsabilityPeople #HITSM T3 Patient engagement with #HealthIT can have a positive impact on their health. It is important to present information to patients that they can understand and engage with. |
| John Lynn @techguy @jhoronjeff @EMoriartyWade @HealthcareScene Of course, without the faxes, Erin would have nothing. #HITsm |
| Anthony Leon @anthonynotleon @Brian_Eastwood Wasn't there a doc who sued after a bad review on yelp or ZocDoc recently? #hitsm |
| Deb Constien @debconstien RT @savvypuppets: @iestroud @MMaxwellStroud @PlanetreeConf @jhoronjeff Here’s @GraceCordovano’s #MessedUpPtExp #hitsm https://t.co/TnGSljHicu |
| Jared Jeffery @Jk_Jeffery @ColtonOrtolf I always balk at regulation. What I'd love to see is some sort of big-data approach with patient opt-ins. Like Waze but for healthcare costs. You report (anonymously) what a procedure cost you an where. The market could force change without ONC/others making demands. #HITsm |
| Deb Constien @debconstien RT @MMaxwellStroud: My ex (& co-parent) was shocked when I asked the ER for a paper copy of labs they ran on my son. the response was "Why do you need that? They are in the computer, his PCP can see it" - well no, they are not on the same system and it's not automatic. #hitsm |
| Savvy Puppets @savvypuppets Here’s @burtrosen’s #MessedUpPtExp! Horrible way to get scary test results! #hitsm https://t.co/h0VjRgNdTz |
| Murray Izenwasser @Murrayiz And when trying to get him xfrd to another facility where a family member is on faculty and were telling us just get him here he's admitted. That took 24 hours of dozens of faxes back and forth until my Mom basically took out a CC to just pay for the ambulance ride. #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO #HITsm T3 Patients can bring unique and valuable perspectives to improving the healthcare workflows with which they interact. Patient shouldn't have to design tech, rather the tech should allow patients to design/tweak/improve workflows & this requires workflow tech w/WF engines |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @jbriselli This! #HITsm https://t.co/77O2NAoisu |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans Another nightmare! Especially, when you're Wanting to get a second opinion but you know the physician is going to want you to repeat exams again, so they can take a look and get accurate information. #hitsm |
| John Lynn @techguy @amariedauwer Yeah. It was not cancer, but it was Hashimotos. So, she's still battling it which is a painful thing as well. #HITsm cc: @sarahbennight |
| Deb Constien @debconstien RT @HealthcareScene: Thanks for joining us! #HITsm https://t.co/KYD0yMM7EQ |
| Brian Eastwood @Brian_Eastwood RT @jbriselli: #HITSM T2 - Technology is (should be) an arbitrator and mediator and facilitator - not a replacement for - doctor patient communication and collaborative decision making. |
| Savvy Puppets @savvypuppets Talk about messed up flow that puts onus on patient! #hitsm #messedupptexp |
| Deb Constien @debconstien RT @HealthcareScene: T3: T3: Do you think patients can bring unique and valuable perspectives to the table that can make these technologies even better, and how so? @jhoronjeff #HITsm https://t.co/n1IIumHyyg |
| Deb Constien @debconstien RT @MMaxwellStroud: Personally I would love to be able to put all of my data together in one place to be able to see trends -- I have tried with excel extracts from my med minder & fitbit, labs etc. but there is a LOT of massaging of data that I need to do to get insights #hitsm |
| The Usability People @UsabilityPeople #HITSM It is important to evaluate patient "Needs and Wants” with an analytical eye. The actual solution might not be what they are asking for. |
| John Lynn @techguy It's the best reason to work in the healthcare industry. #HITsm P.S. Thanks for joining the chat! |
| Max Stroud @MMaxwellStroud RT @AngelaHemans: Another nightmare! Especially, when you're Wanting to get a second opinion but you know the physician is going to want you to repeat exams again, so they can take a look and get accurate information. #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @wareFLO: #HITsm T3 Patients can bring unique and valuable perspectives to improving the healthcare workflows with which they interact. Patient shouldn't have to design tech, rather the tech should allow patients to design/tweak/improve workflows & this requires workflow tech w/WF engines |
| Anthony Leon @anthonynotleon @askjoyrios It was my fault though. All the Endos I reached out to had a 3-4 month wait list while this one had a 1 week. That should have been my biggest red flag. 2nd was the wait room was empty when I got there. #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @Murrayiz: And when trying to get him xfrd to another facility where a family member is on faculty and were telling us just get him here he's admitted. That took 24 hours of dozens of faxes back and forth until my Mom basically took out a CC to just pay for the ambulance ride. #hitsm |
| Brian Mack @BFMack T3: Patient perspectives are absolutely valuable! IMO the key to successful technological integration in HC is a hybrid model that intuitively facilitates closer connections between patients and providers. Pt. input into UI/UX is critical to that vision! #hitsm |
| Jared Jeffery @Jk_Jeffery T3: I mean... yes. But Deloitte recently surveyed clinicians and found that only 34% have ever had their feedback on the #EHR solicited. We're not even asking the people who USE the tools how to make them better. Still *lots* of voices to add to the conversation. #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @Murrayiz Horrible! I'm so sorry! #hitsm |
| Ashley Dauwer @amariedauwer @techguy I love it. And I also really love your son's awesome hat. #HITsm |
| Max Stroud @MMaxwellStroud RT @HealthcareScene: T3: T3: Do you think patients can bring unique and valuable perspectives to the table that can make these technologies even better, and how so? @jhoronjeff #HITsm https://t.co/n1IIumHyyg |
| Deb Constien @debconstien RT @AngelaHemans: Another nightmare! Especially, when you're Wanting to get a second opinion but you know the physician is going to want you to repeat exams again, so they can take a look and get accurate information. #hitsm |
| Deb Constien @debconstien RT @techguy: It's the best reason to work in the healthcare industry. #HITsm P.S. Thanks for joining the chat! |
| Deb Constien @debconstien RT @Brian_Eastwood: T1 My ex went to the ER with a bad migraine. Neurologist ordered an epidural and later justified it b/c hospital (paraphrasing a bit) "liked to teach drunk college kids a lesson." My ex didn't drink. #HITSM |
| Brian Eastwood @Brian_Eastwood RT @Jk_Jeffery: T3: T3: I mean... yes. But Deloitte recently surveyed clinicians and found that only 34% have ever had their feedback on the #EHR solicited. We're not even asking the people who USE the tools how to make them better. Still *lots* of voices to add to the conversation. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @anthonynotleon @Brian_Eastwood Yes! Never would it occur to that doctor to improve their practice; it must be someone else's fault. #HITsm https://t.co/LWROsYFYzk |
| Erin Moriarty Wade @EMoriartyWade Absolutely! @savvy_coop can help companies get these essential perspectives before they waste time and money building something that isn’t patient-friendly or effective. #HITsm |
| Murray Izenwasser @Murrayiz @jhoronjeff Thanks. It was absolutely crazy. #hitsm |
| John Lynn @techguy Recently did a great interview with @MedAwareRx about this: https://t.co/I6NjasC7es They're even going back as new meds are prescribed to check for possible issues. #HITsm |
 | The Roctor,MD @TheRoctor_MD @jhoronjeff @BFMack @GLHC_HIE Tech is a very small piece of the "resolution puzzle." And if not applied properly, will only worsen our current situation. #HITsm |
| Jared Jeffery @Jk_Jeffery @anthonynotleon @Brian_Eastwood Yeah I saw that. It left me torn. On the one hand - was she being libelous? on the other, should we REALLY set precedent to sue for reviews? Ugh. #HITsm |
| Deb Constien @debconstien @Brian_Eastwood @savvy_coop Shameful!! #HITsm |
 | The HealthCare IT Experts Blog @HCITExpert [Today] #HITsm TweetChat, on Twitter at - September 21, 2018 at 10:30PM IST | Topics | @HealthcareScene - https://t.co/K7wh2zv2MQ |
| Max Stroud @MMaxwellStroud T3: As an EHR consultant I know that we spend hours at the side of charge nurses, physicians, phlebotomists, front desk staff, billers & coders to improve the efficiency of the system for them. How much time do we spend doing the same with patients? Zero. #hitsm |
| Savvy Puppets @savvypuppets Did someone say faxes and medical records? Oh do we have a #messedUpPtExp for you!!! Here’s rose who can’t get her records because she doesn’t have a fax machine or CD-ROM. #hitsm #ptexp https://t.co/lESLpqyHEE |
| Anthony Leon @anthonynotleon @Jk_Jeffery @ColtonOrtolf Had a side project with a buddy touching on this. There were questions on HIPAA side but it got placed on hold. Maybe I should hit up @Matt_R_Fisher to get it going again. #hitsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @TheRoctor_MD @EMoriartyWade @HealthcareScene @jhoronjeff lol, "cartel"? Love it. #HITsm https://t.co/Gt479uD9UQ |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @savvypuppets: Did someone say faxes and medical records? Oh do we have a #messedUpPtExp for you!!! Here’s rose who can’t get her records because she doesn’t have a fax machine or CD-ROM. #hitsm #ptexp https://t.co/lESLpqyHEE |
| Ashley Dauwer @amariedauwer @Brian_Eastwood That is bonkers #HITsm https://t.co/1w3krkTulc |
| John Lynn @techguy Are you trying to say you're not a massage therapist? #HITsm |
| Marcie Timmerman @MarcieTimmerman A3: Patients have to be involved in the design of the system. None of the usual suspects at the table have the pure innocence & insights patients do! Focus groups on #mentalhealth IT initiatives always show things we didn't think of that need included/worked around/etc. #HITsm |
| The Usability People @UsabilityPeople #HITSM If providers post images of some of the problematic #EHR screens, the EHR vendors threaten to sue if they don’t take down. #Messedup |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @EMoriartyWade: Absolutely! @savvy_coop can help companies get these essential perspectives before they waste time and money building something that isn’t patient-friendly or effective. #HITsm |
| Max Stroud @MMaxwellStroud Patients can tell you about pain points in their experience that you would never know about otherwise #hitsm |
| Murray Izenwasser @Murrayiz @debconstien @Brian_Eastwood @savvy_coop That person should not be a doctor. #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @Jk_Jeffery: T2: T2: PRICE TRANSPARENCY FOR PATIENTS. Imagine another consumer-facing industry where NOT KNOWING HOW MUCH A SERVICE COSTS is the norm, not the anger-inducing exception? Even my mechanic can ball-park service costs before looking at my vehicle. #HITsm #PriceTransparency |
| Joy Rios @askjoyrios @Jk_Jeffery @ColtonOrtolf The @KHnews "What the Health" podcast has listeners send in a hospital bill and they break it down on the air. That's a step toward transparency. Would be great to have a hub for results. #HITsm |
| Jared Jeffery @Jk_Jeffery @TRCWriter I've started to try and get the ICD10 codes that they would use to submit the visit to billing, and then asking the payer what they think the cost will be. Sometimes works, sometimes doesn't. Sometimes (always) frustrating. #HITsm |
| Deb Constien @debconstien RT @Jk_Jeffery: T2: T2: The hold up here, I think, is that often orgs don't themselves know how much X will cost them-how could they estimate cost to patients? Also if consumers learn that your MRI costs 10x what competitor's MRI does, that's "bad for business." No incentives to change. #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @MMaxwellStroud: Patients can tell you about pain points in their experience that you would never know about otherwise #hitsm |
| John Lynn @techguy @amariedauwer And sorry to hear about your mom. #HITsm |
| Murray Izenwasser @Murrayiz @HealthcareScene @jhoronjeff Without a doubt. #hitsm |
| Deb Constien @debconstien RT @Murrayiz: @debconstien @Brian_Eastwood @savvy_coop That person should not be a doctor. #hitsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @MarcieTimmerman: A3: A3: Patients have to be involved in the design of the system. None of the usual suspects at the table have the pure innocence & insights patients do! Focus groups on #mentalhealth IT initiatives always show things we didn't think of that need included/worked around/etc. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @askjoyrios: @Jk_Jeffery @ColtonOrtolf The @KHnews "What the Health" podcast has listeners send in a hospital bill and they break it down on the air. That's a step toward transparency. Would be great to have a hub for results. #HITsm |
 | Matt Fisher @Matt_R_Fisher @anthonynotleon @Jk_Jeffery @ColtonOrtolf Anyone can always reach out to bounce around ideas. Always happy to talk and help where I can. Keeping an eye on things, but tied up too much for full #HITsm participation today. |
| Max Stroud @MMaxwellStroud RT @UsabilityPeople: #HITSM T3 Patients are just one of the major “users” of #HealthIT whose perspective has been ignored. |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MMaxwellStroud: Patients can tell you about pain points in their experience that you would never know about otherwise #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @jbriselli Have you read Norman's "Human-Centered Design Considered Harmful"? The title is (and was, intentionally) inflammatory, but makes an excellent argument for activity-centered over human-centered design approaches (written in 2005!) #HITsm https://t.co/v9zZWrj1hA https://t.co/XBmNthvEqE |
| Brian Mack @BFMack @EMoriartyWade @HealthcareScene @jhoronjeff Erin, check out the work that is being done with @SHIEClive and the Patient Centered Data Home initiative (#PCDH). There are REAL strides being made in grass roots developed data sharing across state lines! @GLHC_HIE is actively engaged in the process! #HITSM |
| Max Stroud @MMaxwellStroud RT @jhoronjeff: Such amazing thoughts and experiences being shared on #hitsm. It's awesome when we can share freely, even about what's going wrong. We can't solve problems until we know what they are. Which is why we must #askpatients so we know how to improve the #patientexperience #ptexp |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MarcieTimmerman: A3: A3: Patients have to be involved in the design of the system. None of the usual suspects at the table have the pure innocence & insights patients do! Focus groups on #mentalhealth IT initiatives always show things we didn't think of that need included/worked around/etc. #HITsm |
| Erin Moriarty Wade @EMoriartyWade @HealthcareScene @jhoronjeff Also @PatientInnov in Europe is an awesome example of patients designing their own solutions to problems they face in healthcare. #HITsm |
| The Usability People @UsabilityPeople #HITSM Many do not report “workarounds” as they get integrated into their schema and forgotten. |
| Ashley Dauwer @amariedauwer T3: Healthcare begins and ends with patients. So who better to talk about the challenges they face and the best ways to resolve them? Patients! Include them and get their perspectives. #HITsm https://t.co/0SaPHof445 |
| John Lynn @techguy @amariedauwer His older brother is really into the coon hat. It's become a thing. He can't wear one at school and so he has one in his bag with the tail sticking out. It's almost crazy enough that I think people like it. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop @MarcieTimmerman Yes!!! We agree, but color us bias :) #hitsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @Jk_Jeffery And survey's are actually part of regulations. If we're not collecting this data, and no one's enforcing the standards, systems and the patient experience won't improve. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @savvypuppets: Did someone say faxes and medical records? Oh do we have a #messedUpPtExp for you!!! Here’s rose who can’t get her records because she doesn’t have a fax machine or CD-ROM. #hitsm #ptexp https://t.co/lESLpqyHEE |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MMaxwellStroud: T3: T3: As an EHR consultant I know that we spend hours at the side of charge nurses, physicians, phlebotomists, front desk staff, billers & coders to improve the efficiency of the system for them. How much time do we spend doing the same with patients? Zero. #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @TheRoctor_MD: @jhoronjeff @BFMack @GLHC_HIE Tech is a very small piece of the "resolution puzzle." And if not applied properly, will only worsen our current situation. #HITsm |
| Marcie Timmerman @MarcieTimmerman @techguy @MedAwareRx Some professions can, so many still can't - technology, law, etc. Ex of can't: Feds decided against aligning CFR 42 part 2 with HIPAA, which causes problems with information-sharing between addiction professionals and other medical professionals. #HITsm |
| Ashley Dauwer @amariedauwer @EMoriartyWade @HealthcareScene @jhoronjeff @savvy_coop Sounds to me like a "What not to do" - what a nightmare! #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @EMoriartyWade: Absolutely! @savvy_coop can help companies get these essential perspectives before they waste time and money building something that isn’t patient-friendly or effective. #HITsm |
| Murray Izenwasser @Murrayiz Ok, everyone slow down. I can't keep up with the tweets :) #hitsm |
| Jared Jeffery @Jk_Jeffery @Matt_R_Fisher @anthonynotleon @ColtonOrtolf I would love to hear more about where this goes @anthonynotleon! #HITsm |
| Deb Constien @debconstien @haroldsmith3rd @Brian_Eastwood @jeremycoleman No kidding #HITsm |
| The Usability People @UsabilityPeople RT @BFMack: @EMoriartyWade @HealthcareScene @jhoronjeff Erin, check out the work that is being done with @SHIEClive and the Patient Centered Data Home initiative (#PCDH). There are REAL strides being made in grass roots developed data sharing across state lines! @GLHC_HIE is actively engaged in the process! #HITSM |
| Anthony Leon @anthonynotleon @HealthcareScene @jhoronjeff Just like UI/UX design, you want the people that use it and it effects to be involved. They can give you insight beyond your own view of how it "should be." #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO In fact, almost every year at the AMIA medical informatics conference there are several papers about using workflow notations and software to make it more easy to involve patients in the design of healthcare system workflows... #HITsm (don't see in HIT industry much yet tho!) |
| Marcie Timmerman @MarcieTimmerman @Jk_Jeffery I'm all on board with price transparency. I'm there for every single painful step of the process it will take to get it done. #HITsm |
| Brian Mack @BFMack @savvypuppets This stuff makes me CRAZY!!!! #HITSM https://t.co/JPSLT0fMYN |
| Jared Jeffery @Jk_Jeffery @askjoyrios @ColtonOrtolf @KHNews Love it!!! #HITsm |
| Jen Briselli @jbriselli #HITSM T3 - I would encourage anyone who harbors doubt that patients can bring critically valuable insights to this process (even without the tools/language to articulate it), to get familiar with Liz Sanders' work on participatory design: https://t.co/Lm6S7aCZh4 |
| Max Stroud @MMaxwellStroud RT @MarcieTimmerman: A3: A3: Patients have to be involved in the design of the system. None of the usual suspects at the table have the pure innocence & insights patients do! Focus groups on #mentalhealth IT initiatives always show things we didn't think of that need included/worked around/etc. #HITsm |
 | Michael Crone @LeadGenMike RT @HCITExpert: [Today] #HITsm TweetChat, on Twitter at - September 21, 2018 at 10:30PM IST | Topics | @HealthcareScene - https://t.co/K7wh2zv2MQ |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO O K #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop @Jk_Jeffery We need the users to do user-centered design. But is this the only #healthtech out there? There are lots more consumer-facing tools being design that is made for patients to use directly. #hitsm #uxdesign |
| Deb Constien @debconstien @Brian_Eastwood @haroldsmith3rd @jeremycoleman I didn’t sleep for 48 hours just crying!! PT and OT came n went bc they couldn’t do anything w me!! #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jbriselli: #HITSM T3 - I would encourage anyone who harbors doubt that patients can bring critically valuable insights to this process (even without the tools/language to articulate it), to get familiar with Liz Sanders' work on participatory design: https://t.co/Lm6S7aCZh4 |
| Ashley Dauwer @amariedauwer @techguy Thanks, John! She's great now, but it was a very scary time for all of us for sure. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @MarcieTimmerman @techguy @MedAwareRx This is an issue; the treating of behavioral health and physical health as mutually exclusive. Intuitively, we should be farther on this issue, but Feds, who can't understand, are an obstacle instead of a path to a solution #HITsm |
| John Lynn @techguy RT @UsabilityPeople: #HITSM It is important to evaluate patient "Needs and Wants” with an analytical eye. The actual solution might not be what they are asking for. |
| Savvy Cooperative | #AskPatients @savvy_coop RT @anthonynotleon: @HealthcareScene @jhoronjeff Just like UI/UX design, you want the people that use it and it effects to be involved. They can give you insight beyond your own view of how it "should be." #hitsm |
| Deb Constien @debconstien RT @jbriselli: #HITSM T3 - I would encourage anyone who harbors doubt that patients can bring critically valuable insights to this process (even without the tools/language to articulate it), to get familiar with Liz Sanders' work on participatory design: https://t.co/Lm6S7aCZh4 |
| Deb Constien @debconstien RT @anthonynotleon: @HealthcareScene @jhoronjeff Just like UI/UX design, you want the people that use it and it effects to be involved. They can give you insight beyond your own view of how it "should be." #hitsm |
| Healthcare Scene @HealthcareScene T4: Let’s lay it out there, what are the reasons you have heard for why people or companies don’t work more directly with patients? @jhoronjeff #HITsm https://t.co/nIndvTVfDI |
| Savvy Cooperative | #AskPatients @savvy_coop RT @amariedauwer: T3: T3: Healthcare begins and ends with patients. So who better to talk about the challenges they face and the best ways to resolve them? Patients! Include them and get their perspectives. #HITsm https://t.co/0SaPHof445 |
| Max Stroud @MMaxwellStroud RT @amariedauwer: T3: T3: Healthcare begins and ends with patients. So who better to talk about the challenges they face and the best ways to resolve them? Patients! Include them and get their perspectives. #HITsm https://t.co/0SaPHof445 |
| Erin Moriarty Wade @EMoriartyWade @BFMack @HealthcareScene @jhoronjeff @SHIEClive @GLHC_HIE Thanks so much! Will do :) #HITsm |
| Brian Eastwood @Brian_Eastwood Oh, I forgot that I actually have one of my own for T1! When I went to urgent care with my torn calf, I told nurse I was using heat and not ice, as swelling had stopped. "Where's you learn to do that? Google?" "No - 2,000 years of Eastern medicine." #hitsm |
| Deb Constien @debconstien RT @amariedauwer: T3: T3: Healthcare begins and ends with patients. So who better to talk about the challenges they face and the best ways to resolve them? Patients! Include them and get their perspectives. #HITsm https://t.co/0SaPHof445 |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @anthonynotleon: @HealthcareScene @jhoronjeff Just like UI/UX design, you want the people that use it and it effects to be involved. They can give you insight beyond your own view of how it "should be." #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @amariedauwer: @EMoriartyWade @HealthcareScene @jhoronjeff @savvy_coop Sounds to me like a "What not to do" - what a nightmare! #HITsm |
| Bennett Lauber @uuAbility #HITSM I remember a product manager once denied a request for me to travel to observe real users. “You are a great designer, why do you need to go interview people” she said. |
| John Lynn @techguy I think it can if you bring the right patients. Every patient experience can inform you, but it takes a special patient to be able to abstract their experience across the entire population of patients. #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff I just threw up in my mouth a little from that statement. #HITSM |
| Marcie Timmerman @MarcieTimmerman @ShereesePubHlth @techguy @MedAwareRx The rules made sense pre-HIPAA, I think. The world is different now and we need to get with the times! And YES to treating them separately - "there's no health without mental health!" #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @HealthcareScene: T4: T4: Let’s lay it out there, what are the reasons you have heard for why people or companies don’t work more directly with patients? @jhoronjeff #HITsm https://t.co/nIndvTVfDI |
| Jared Jeffery @Jk_Jeffery @MarcieTimmerman It infuriates me to no end. My smartphone can literally take a picture of a product and cross reference the price of that product at every store within 10 miles of me to find the best price. But I can't find an in-network provider who is willing to even hazard a guess... #HITsm |
| Max Stroud @MMaxwellStroud RT @HealthcareScene: T4: T4: Let’s lay it out there, what are the reasons you have heard for why people or companies don’t work more directly with patients? @jhoronjeff #HITsm https://t.co/nIndvTVfDI |
| Erin Moriarty Wade @EMoriartyWade RT @BFMack: @EMoriartyWade @HealthcareScene @jhoronjeff Erin, check out the work that is being done with @SHIEClive and the Patient Centered Data Home initiative (#PCDH). There are REAL strides being made in grass roots developed data sharing across state lines! @GLHC_HIE is actively engaged in the process! #HITSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @Brian_Eastwood You seem to have a lot of adventures; torn calf? You simply must share these experiences #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @savvy_coop: @Jk_Jeffery We need the users to do user-centered design. But is this the only #healthtech out there? There are lots more consumer-facing tools being design that is made for patients to use directly. #hitsm #uxdesign |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jhoronjeff: I just threw up in my mouth a little from that statement. #HITSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @MarcieTimmerman: @ShereesePubHlth @techguy @MedAwareRx The rules made sense pre-HIPAA, I think. The world is different now and we need to get with the times! And YES to treating them separately - "there's no health without mental health!" #HITsm |
| Joy Rios @askjoyrios T3: An update to the CAHPS patient satisfactions surveys, so that they are more user-friendly could help. Currently, lots of patients see a 40-question survey in the mail and just toss it. #HITsm |
| Deb Constien @debconstien RT @savvy_coop: @Jk_Jeffery We need the users to do user-centered design. But is this the only #healthtech out there? There are lots more consumer-facing tools being design that is made for patients to use directly. #hitsm #uxdesign |
| Brian Eastwood @Brian_Eastwood This is more funny than anything. I was off crutches in a week and back to running in a little more than a month. It pales in comparison to what so many of you have gone through. #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @haroldsmith3rd @Brian_Eastwood OK Mr. █████████ (b)(5) #HITsm (apologies if I pronounced it incorrectly!) https://t.co/Hs5LVvie5P |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO #HITsm T4: The single most important reason why people or companies don’t work more directly w/patients (for patient-facing workflows) is lack of tools & methodologies for convert interactions w/patients directly into improved workflows. & single best source for these? WF tech! |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @techguy Thank God it wasn't! I've seen situations where it turned out real nasty because the patient was positive and nothing was done for months. #hitsm |
| Healthcare Scene @HealthcareScene RT @EMoriartyWade: @HealthcareScene @jhoronjeff Also @PatientInnov in Europe is an awesome example of patients designing their own solutions to problems they face in healthcare. #HITsm |
| Max Stroud @MMaxwellStroud T4: "This is healthcare, it is not my job to provide customer service/have happy consumers." -- this is used in a lot of respects when talking about patients evaluating care #hitsm |
| Jared Jeffery @Jk_Jeffery @jake_mcclure @Brian_Eastwood We found @KLASresearch during the #ArchCollaborative that it was less than 10% of organizations asked AT ALL. And - I get it - you KNOW drs aren't happy with your multi-million dollar EHR. Why go looking to get yelled at? Orgs must be brave to do so. #HITsm |
| The Usability People @UsabilityPeople #HITSM T4 “We don’t have enough time to work with real patients” We have a release deadline |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @amariedauwer @techguy Glad to hear she's well! #hitsm |
| Brian Eastwood @Brian_Eastwood @ShereesePubHlth It happened at like mile 14 of a marathon. I still finished. Woke up next day w/big purple blotch on leg. Texted PT friend, "Do you know orthopedists?" She said. "Go to urgent care, Beast." I still owe her for that. #hitsm |
| Anthony Leon @anthonynotleon @uuAbility In my Med Device days, we had a company in Denmark design the UI. The test group for them was a research facility there. When they released the software in the US to small doc and hospital, they wondered why people complained about the design and workflow. #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO #HITsm |
| Brian Mack @BFMack T4: (1 of 2) Here in MI, (related specifically to the development of HIE data sharing) state regs and the competitive market environment - prompted by MU2 requirements - precluded HIEs from engaging w/ patients, in favor of redirecting them to provider portals #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop There is a time and place for both: you need those specialized patients to advocate on others' behalf, & also need to hear from those who have never been heard from before. We need more diversity of the #patientvoice, or we will only innovate for subset of population #hitsm |
| John Lynn @techguy Yep. We could use some reasonable updates to HIPAA. My only challenge with that idea is I'm not sure I trust regulators to make it better. There's a good chance changes to HIPAA could make it worse. #HITsm |
| Deb Constien @debconstien RT @amariedauwer: @EMoriartyWade @HealthcareScene @jhoronjeff @savvy_coop Sounds to me like a "What not to do" - what a nightmare! #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @savvy_coop: There is a time and place for both: There is a time and place for both: you need those specialized patients to advocate on others' behalf, & also need to hear from those who have never been heard from before. We need more diversity of the #patientvoice, or we will only innovate for subset of population #hitsm |
| Jared Jeffery @Jk_Jeffery I will add one caveat to this. Our dentist actually has priced out most common procedures at their practice, and give you a 30% discount if you pay cash up front. THAT was nice. #HealthcareWin #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @Murrayiz Working on it! #hitsm https://t.co/ZYNm6Z7djT |
| Deb Constien @debconstien RT @savvy_coop: There is a time and place for both: There is a time and place for both: you need those specialized patients to advocate on others' behalf, & also need to hear from those who have never been heard from before. We need more diversity of the #patientvoice, or we will only innovate for subset of population #hitsm |
| Max Stroud @MMaxwellStroud T4: "Patient advocates are not representative of our patient population - they are activists with an agenda" -- yeah, like people who want a good, responsive healthcare system #hitsm |
| Deb Constien @debconstien @savvy_coop Yes!!! #HITsm |
| The Usability People @UsabilityPeople #HITSM T4 If companies spent ½ as much as they do on marketing, training and support on #DesignThinking they’d have a way more effective, efficient and satisfying system. https://t.co/4fZmcEPREo |
| Brian Eastwood @Brian_Eastwood T4 I think a lot of them just don't care. Software still gets sold; patients still come through the doors. As long as hospitals keep HCAPHS where they need to be, it's biz as usual. #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO #MeaningfulHIPAA! #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop Hey hey, that's why we make it efficient and easy to work to #askpatients....so there's no excuse not to! #hitsm |
| Murray Izenwasser @Murrayiz @AngelaHemans a g r e a t s c e n e #hitsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @HealthcareScene: T3: T3: Do you think patients can bring unique and valuable perspectives to the table that can make these technologies even better, and how so? @jhoronjeff #HITsm https://t.co/n1IIumHyyg |
| Erin Moriarty Wade @EMoriartyWade RT @HealthcareScene: T4: T4: Let’s lay it out there, what are the reasons you have heard for why people or companies don’t work more directly with patients? @jhoronjeff #HITsm https://t.co/nIndvTVfDI |
| John Lynn @techguy Nothing like riding the wave of tweets! #HITsm |
| Jared Jeffery @Jk_Jeffery T4: "Patients are ignorant." (See also: Healthcare is too complicated, they just don't understand and all other forms of condescension.) Also, no incentive to do so. Patients (historically) aren't the customer. The employer paying for the plan/the payer themselves are. #HITsm |
 | ALS Advocacy @alsadvocacy RT @savvy_coop: There is a time and place for both: There is a time and place for both: you need those specialized patients to advocate on others' behalf, & also need to hear from those who have never been heard from before. We need more diversity of the #patientvoice, or we will only innovate for subset of population #hitsm |
| The Usability People @UsabilityPeople #HITSM T4 “The money spent on marketing bad designs, building bad designs, supporting bad designs dwarfs the money people are willing to spend to ensure that the design of their products support user needs, & are effective, efficient and satisfying to use.” |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @techguy: I think it can if you bring the right patients. Every patient experience can inform you, but it takes a special patient to be able to abstract their experience across the entire population of patients. #HITsm |
 | aaron jun @aaronjun_ A3: We use data collected from a group of expert patients for design in our software, marketing, partner projects, etc. Once you make what feel subjective into objective, actionable data, patient feedback is an incredible advantage. #HITsm |
 | Sleaux Meaux @lightifyco1 RT @savvy_coop: There is a time and place for both: There is a time and place for both: you need those specialized patients to advocate on others' behalf, & also need to hear from those who have never been heard from before. We need more diversity of the #patientvoice, or we will only innovate for subset of population #hitsm |
| Brian Eastwood @Brian_Eastwood @ShereesePubHlth The other funny thing is that I had been dating my fiancee for maybe 2 months at this point. She really wanted to see me run in person, which was awesome - and then at the finish she was like, "Are you always in this much pain?" #hitsm |
| Savvy Puppets @savvypuppets Loving this convo, y’all! Keep it up! #hitsm https://t.co/Hm3ejgys58 |
| Jared Jeffery @Jk_Jeffery @techguy Literally #HITsm right now. https://t.co/gCZehlrpfO |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MMaxwellStroud: T4: T4: "Patient advocates are not representative of our patient population - they are activists with an agenda" -- yeah, like people who want a good, responsive healthcare system #hitsm |
| Brian Mack @BFMack T4: (2 of 2) Since the announcement of #TEFCA, there is increasing challenge to that structure. I see this as a positive for moving toward better direct patient access to health data, AND greater appreciation for the role of community-based HIEs. #hitsm |
| Anthony Leon @anthonynotleon @Jk_Jeffery @jake_mcclure @Brian_Eastwood @KLASresearch My favorite experience is to watch C-suite of EHRs squirm when they open up the floor to customers. Of course, masters of spin they give vague answers and promises (next step local gov't) and then no updates are truly made. #slightlyjaded #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @anthonynotleon: @uuAbility In my Med Device days, we had a company in Denmark design the UI. The test group for them was a research facility there. When they released the software in the US to small doc and hospital, they wondered why people complained about the design and workflow. #hitsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @Brian_Eastwood That's cute. #HITsm |
| Max Stroud @MMaxwellStroud RT @savvy_coop: There is a time and place for both: There is a time and place for both: you need those specialized patients to advocate on others' behalf, & also need to hear from those who have never been heard from before. We need more diversity of the #patientvoice, or we will only innovate for subset of population #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Why in-use software should have within its intrinsic design & architecture the capacity for users to tweak the design & workflow to better fit their everyday needs & preferences without having to send it back to Denmark to be rewritten (which likely won't work well anyway) #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @HealthcareScene @jhoronjeff Of course, we can tell if the tech will make situations more complicated. And then ask the people who will use it on a daily basis and actually listen to their concerns. #hitsm https://t.co/vPnPcaJTAi |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @savvypuppets: Loving this convo, y’all! Keep it up! #hitsm https://t.co/Hm3ejgys58 |
| John Lynn @techguy #1 reason: #apathy Yes, it's my favorite word lately. #HITsm |
| aaron jun @aaronjun_ T4: I think there's a fear of soft feedback. There's no real infrastructure nor common training in place that helps teams turn feedback into data, for both patients and for HIT teams. #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @aaronjun_: A3: A3: We use data collected from a group of expert patients for design in our software, marketing, partner projects, etc. Once you make what feel subjective into objective, actionable data, patient feedback is an incredible advantage. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @aaronjun_: A3: A3: We use data collected from a group of expert patients for design in our software, marketing, partner projects, etc. Once you make what feel subjective into objective, actionable data, patient feedback is an incredible advantage. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @Jk_Jeffery: T4: "Patients are ignorant." (See also: T4: "Patients are ignorant." (See also: Healthcare is too complicated, they just don't understand and all other forms of condescension.) Also, no incentive to do so. Patients (historically) aren't the customer. The employer paying for the plan/the payer themselves are. #HITsm |
| Brian Eastwood @Brian_Eastwood @ShereesePubHlth We'd signed up to do the same 5K like 2 months later. For the sake of recovery, I ran at her pace (she's not a runner) and chatted with her the whole time. The record shows that she beat me. #hitsm |
| The Usability People @UsabilityPeople #HITSM George Carlin: “Scientist discovers cure for apathy, but no one was interested" |
| John Lynn @techguy I've seen some really interesting articles in the ultimate frisbee community around both options. The science doesn't seem clear to me. #HITsm |
| Max Stroud @MMaxwellStroud RT @savvypuppets: Loving this convo, y’all! Keep it up! #hitsm https://t.co/Hm3ejgys58 |
| Savvy Cooperative | #AskPatients @savvy_coop RT @techguy: #1 reason: #1 reason: #apathy Yes, it's my favorite word lately. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @AngelaHemans: @HealthcareScene @jhoronjeff Of course, we can tell if the tech will make situations more complicated. And then ask the people who will use it on a daily basis and actually listen to their concerns. #hitsm https://t.co/vPnPcaJTAi |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Miss that guy! #HITsm |
| Jared Jeffery @Jk_Jeffery @anthonynotleon @jake_mcclure @Brian_Eastwood @KLASresearch I'm optimistic this is changing. Maybe that's because we've started to find practicable solutions to improving the #EHR now, today. So no more need to hum and haw over technology solutions that "are coming in the next update." #HITsm |
| Deb Constien @debconstien RT @aaronjun_: A3: A3: We use data collected from a group of expert patients for design in our software, marketing, partner projects, etc. Once you make what feel subjective into objective, actionable data, patient feedback is an incredible advantage. #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @HealthcareScene: T4: T4: Let’s lay it out there, what are the reasons you have heard for why people or companies don’t work more directly with patients? @jhoronjeff #HITsm https://t.co/nIndvTVfDI |
| Healthcare Scene @HealthcareScene T5: Some of the big consumer brands have mastered the user experience, but what do they need to do to truly improve the patient experience? @jhoronjeff #HITsm https://t.co/ki2hUaqW6e |
| aaron jun @aaronjun_ We've been working with our awesome group of @brkthrough_crew ambassadors to begin changing this. Lots of plans to begin creating even more training modules, so if anyone has an idea for a class, hit me up! https://t.co/N6jZi9i9pD #HITsm |
| Brian Eastwood @Brian_Eastwood @techguy From what I can tell, it's ice when it's swelling, then heat when it's not (to re-stimulate blood flow). The guy who coined the term RICE has since admitted the R and I are wrong. Where there's no debate: Running 12.5 miles on a torn calf. Bad idea. #hitsm |
| Deb Constien @debconstien RT @EMoriartyWade: Absolutely! @savvy_coop can help companies get these essential perspectives before they waste time and money building something that isn’t patient-friendly or effective. #HITsm |
| Murray Izenwasser @Murrayiz @UsabilityPeople I can't even imagine what Carlin would be doing with absolutely EVERYTHING that's going on these days. #hitsm |
| Deb Constien @debconstien RT @Jk_Jeffery: T4: "Patients are ignorant." (See also: T4: "Patients are ignorant." (See also: Healthcare is too complicated, they just don't understand and all other forms of condescension.) Also, no incentive to do so. Patients (historically) aren't the customer. The employer paying for the plan/the payer themselves are. #HITsm |
| The Usability People @UsabilityPeople #HITSM T5 It is great that consumer brands have embraced #usability and Patient-centered Design |
| Savvy Puppets @savvypuppets It was mentioned before, @EMoriartyWade has a #MessedUpPtExp giving her her daughter’s injection while she was sleeping! Check out our rendition of this literal nightmare! #hitsm https://t.co/pTBN7I3FA4 |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @Brian_Eastwood Okay, now you guys are too cute. How long have you been running together now? #HITsm https://t.co/FUZW4SI85Z |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @savvypuppets: It was mentioned before, @EMoriartyWade has a #MessedUpPtExp giving her her daughter’s injection while she was sleeping! Check out our rendition of this literal nightmare! #hitsm https://t.co/pTBN7I3FA4 |
| Brian Mack @BFMack @Brian_Eastwood There is lot of truth to this... I have several good friends who are Docs in a variety of specialties. Ironically, most of them don't really follow issues in healthcare (tech, Reform, Regulation, etc.) that are outside of their clinical lane. #HITSM |
| Ashley Dauwer @amariedauwer T5: Find out what patient’s biggest struggles are with the current healthcare system, and get their input from beginning to end in resolving them. We can’t fix healthcare without asking patients. #HITsm #askpatients |
| The Usability People @UsabilityPeople #HITSM T5 BUT, If I had $1 for every time I’ve heard “can you make it simple like Amazon” I’d be rich. Healthcare is more complex than buying a USB-c charger for your car. |
| Anthony Leon @anthonynotleon @HealthcareScene @jhoronjeff "We are all patients" may come from good place but also ego driven. Engineers/devs mind on how they would interact w software varies greatly from that of a non-engineer. "Too complicated for the avg patient to understand" "What are they going to do with all of that info" #hitsm https://t.co/hfnjXdgnhv |
| Erin Moriarty Wade @EMoriartyWade @HealthcareScene @jhoronjeff It needs to start with senior execs recognizing the importance. It seems every healthcare co. spends a fortune on attending/sponsoring conferences with panels full of experts and few, if any, patients and caregivers. I’m proud to be helping organize https://t.co/KyArCR1hev #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO #HITsm T5: Arguably Amazon is largest consumer brand to master user experience (Apple is special case, thinks of itself as hardware company) What is secret in Amazon sauce? No, not workflow, workflow tech + machine learning to continually improve customer workflow. HC needs this! |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO The first time my wife ever golfed we arrived at the final hole after about five hours. My boss happened to be standing there. And my wife chipped in the ball in the hole from the sandtrap. "She's good!" lol #HITsm |
| John Lynn @techguy RT @savvy_coop: Hey hey, that's why we make it efficient and easy to work to #askpatients....so there's no excuse not to! #hitsm |
| Bennett Lauber @uuAbility RT @wareFLO: The first time my wife ever golfed we arrived at the final hole after about five hours. My boss happened to be standing there. And my wife chipped in the ball in the hole from the sandtrap. "She's good!" lol #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans T4. Some companies fear what will be said. No one wants to hear their service, product, or app is garbage and not properly designed. #hitsm https://t.co/D1rKjd0n2L |
| Joy Rios @askjoyrios T4, It may be my jaded side showing, but I notice when companies throw a lot of money at a problem, they're interested in pushing their own agenda, not necessarily seeking feedback from say, actual users/patients/stakeholders who might have an opinion or learned lesson. #HITsm |
| Jared Jeffery @Jk_Jeffery @techguy I mean, the word apathy is okay. I guess. Like it could be gone tomorrow and I'd fine. I suppose. *shrug* #BadDadJokes #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @wareFLO: #HITsm T5: #HITsm T5: Arguably Amazon is largest consumer brand to master user experience (Apple is special case, thinks of itself as hardware company) What is secret in Amazon sauce? No, not workflow, workflow tech + machine learning to continually improve customer workflow. HC needs this! |
| Savvy Cooperative | #AskPatients @savvy_coop @aaronjun_ @brkthrough_crew Awesome! And we had the pleasure of working with you all before as well! h/t to the amazing @LillyStairs for reaching out and working with our #savvypatients! #hitsm |
| Brian Eastwood @Brian_Eastwood @ShereesePubHlth Half of our runs together are on the day before my races when I do 2 slow miles and then stop for bagels. She's more of a swimmer. #hitsm |
| Bennett Lauber @uuAbility This is called the fundamental attribution error #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @savvy_coop: @aaronjun_ @brkthrough_crew Awesome! And we had the pleasure of working with you all before as well! h/t to the amazing @LillyStairs for reaching out and working with our #savvypatients! #hitsm |
| John Lynn @techguy The reality is that no solution will ever solve for everyone's needs. However, you can abstract many processes so that they're better for most people. #HITsm Not sure if that's what you mean by universal design or not. |
| Max Stroud @MMaxwellStroud RT @HealthcareScene: T5: T5: Some of the big consumer brands have mastered the user experience, but what do they need to do to truly improve the patient experience? @jhoronjeff #HITsm https://t.co/ki2hUaqW6e |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @AngelaHemans: T4. Some companies fear what will be said. No one wants to hear their service, product, or app is garbage and not properly designed. #hitsm https://t.co/D1rKjd0n2L |
| Deb Constien @debconstien RT @MarcieTimmerman: A3: A3: Patients have to be involved in the design of the system. None of the usual suspects at the table have the pure innocence & insights patients do! Focus groups on #mentalhealth IT initiatives always show things we didn't think of that need included/worked around/etc. #HITsm |
| Brian Eastwood @Brian_Eastwood @wareFLO I mean, in this case I achieved the desired outcome. I ran the entire 5K and didn't hurt myself. I'm not complaining one bit. #hitsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @AngelaHemans: T4. Some companies fear what will be said. No one wants to hear their service, product, or app is garbage and not properly designed. #hitsm https://t.co/D1rKjd0n2L |
| The Usability People @UsabilityPeople #HITSM Unfortunately true |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @askjoyrios: T4, It may be my jaded side showing, but I notice when companies throw a lot of money at a problem, they're interested in pushing their own agenda, not necessarily seeking feedback from say, actual users/patients/stakeholders who might have an opinion or learned lesson. #HITsm |
| John Lynn @techguy On that note, are you joining us on the #HITsm marathon next year? |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @techguy: The reality is that no solution will ever solve for everyone's needs. However, you can abstract many processes so that they're better for most people. #HITsm Not sure if that's what you mean by universal design or not. |
| Deb Constien @debconstien RT @savvy_coop: @aaronjun_ @brkthrough_crew Awesome! And we had the pleasure of working with you all before as well! h/t to the amazing @LillyStairs for reaching out and working with our #savvypatients! #hitsm |
| Brian Mack @BFMack @Brian_Eastwood To be fair, I think it is less an issue that they "just don't care", as much as keeping up with all they have to do clinically is already overwhelming. And let's face it, I can't tell you the first thing about placing a heart cath, or diagnosing COPD. #HITSM |
| Erin Moriarty Wade @EMoriartyWade @anthonynotleon @HealthcareScene @jhoronjeff Nope, nope and nope. #HITsm |
| aaron jun @aaronjun_ @savvy_coop @brkthrough_crew @LillyStairs @LillyStairs is rightfully being hyped everywhere we go. She works so goddamn hard and has such a strong ability to speak to both sides of the healthcare aisle. Uh, don't tell her I said that, though. #HITsm |
| Jared Jeffery @Jk_Jeffery T5: They are masters of #Experience because they have mastered #Engagement. They have developed a model that says, "What is it that the customer needs? How do I make it a joy for them to fill that need?" #HITsm |
| Ashley Dauwer @amariedauwer @anthonynotleon @HealthcareScene @jhoronjeff YES! All patients are unique, so the "we are all patients" is a bad approach. Patients experiences are so different, like comparing a patient with a chronic illness to one only getting yearly exams. #HITsm |
| Erin Moriarty Wade @EMoriartyWade RT @AngelaHemans: @HealthcareScene @jhoronjeff Of course, we can tell if the tech will make situations more complicated. And then ask the people who will use it on a daily basis and actually listen to their concerns. #hitsm https://t.co/vPnPcaJTAi |
| Savvy Cooperative | #AskPatients @savvy_coop Why we need leadership and employees championing inclusivity and human-centered design! I bet our friends @mindofandre @vanessamason @diagramoffice would have things to say on this! #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @amariedauwer: @anthonynotleon @HealthcareScene @jhoronjeff YES! All patients are unique, so the "we are all patients" is a bad approach. Patients experiences are so different, like comparing a patient with a chronic illness to one only getting yearly exams. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @amariedauwer: @anthonynotleon @HealthcareScene @jhoronjeff YES! All patients are unique, so the "we are all patients" is a bad approach. Patients experiences are so different, like comparing a patient with a chronic illness to one only getting yearly exams. #HITsm |
| Anthony Leon @anthonynotleon @HealthcareScene @jhoronjeff T4: If you're a large company that is killing in market share, more profitable than ever to the point you display priceless artwork around your booth, basically flaunting all the extra profit you make in front of the people that paid for it, why do you need to change? #hitsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @techguy Universal design, IMHO means using systems languages that make patient, provider, and processor use fluent and able to contribute to interoperable design #HITsm |
| Deb Constien @debconstien RT @amariedauwer: @anthonynotleon @HealthcareScene @jhoronjeff YES! All patients are unique, so the "we are all patients" is a bad approach. Patients experiences are so different, like comparing a patient with a chronic illness to one only getting yearly exams. #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO BTW, I hope I've convinced everyone that I still care passionately about workflow! However, as an aside, Amazon has some fascinating initiatives in both virtual reality (Amazon Sumerian 3D VR editor) & 3D printing (Amazon-branded filament, for example... ) #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @anthonynotleon @HealthcareScene @jhoronjeff That's true, but there are those of us who know just enough that we can be helpful if you can explain it properly or with a demo. Like you said Anthony "we are all patients" #hitsm https://t.co/4CuFT6e0OI |
| Erin Moriarty Wade @EMoriartyWade RT @Jk_Jeffery: T2: T2: PRICE TRANSPARENCY FOR PATIENTS. Imagine another consumer-facing industry where NOT KNOWING HOW MUCH A SERVICE COSTS is the norm, not the anger-inducing exception? Even my mechanic can ball-park service costs before looking at my vehicle. #HITsm #PriceTransparency |
| John Lynn @techguy @askjoyrios Wait...I've never seen you jaded. This is breaking news. #HITsm |
| Brian Mack @BFMack RT @amariedauwer: @anthonynotleon @HealthcareScene @jhoronjeff YES! All patients are unique, so the "we are all patients" is a bad approach. Patients experiences are so different, like comparing a patient with a chronic illness to one only getting yearly exams. #HITsm |
| Brian Eastwood @Brian_Eastwood @EMoriartyWade @anthonynotleon @HealthcareScene @jhoronjeff I don't say "we are all patients" any more. I go to the doc once a year, maybe twice. My experience isn't remotely close to anyone else's. #hitsm |
| aaron jun @aaronjun_ @HealthcareScene @jhoronjeff Our Head of Patient Advocacy @LillyStairs wrote about this recently: https://t.co/bDFUYKhRlQ It comes down to making sure that the two groups have the toolset to understand each other. Once they do, there is SO MUCH GODDAMN VALUE to be unlocked. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop @aaronjun_ @brkthrough_crew @LillyStairs Never, we wouldn’t want it to go to her head. #hitsm 🤗 https://t.co/aPweRJ54D8 |
| Savvy Cooperative | #AskPatients @savvy_coop RT @AngelaHemans: @anthonynotleon @HealthcareScene @jhoronjeff That's true, but there are those of us who know just enough that we can be helpful if you can explain it properly or with a demo. Like you said Anthony "we are all patients" #hitsm https://t.co/4CuFT6e0OI |
| John Lynn @techguy So well said! #HITsm Reminds me of all the people that think that Apple or Google could develop an EHR and solve all their problems. Yeah right! |
| The Usability People @UsabilityPeople #HITSM Yes— Universal Design ROCKS https://t.co/0WEf1cUDZE |
| Anthony Leon @anthonynotleon @AngelaHemans @HealthcareScene @jhoronjeff Absolutely, I think that's the thing. For a lot of us, it comes from a good place and we want to be included in the convo to help. It's when it is ego driven to not be inclusive of others opinions to design is when it becomes a danger :) #hitsm |
| Jared Jeffery @Jk_Jeffery @Brian_Eastwood @wareFLO My wife and I recently did a 10k. Not a traditional one, mind you. @TheDirtyDash #HITsm https://t.co/4By9nu9gyo |
| John Lynn @techguy Care about the patients more than profits. #HITsm |
| Erin Moriarty Wade @EMoriartyWade RT @savvy_coop: There is a time and place for both: There is a time and place for both: you need those specialized patients to advocate on others' behalf, & also need to hear from those who have never been heard from before. We need more diversity of the #patientvoice, or we will only innovate for subset of population #hitsm |
| Joy Rios @askjoyrios @wareFLO Yeah, but Amazon isn't really known for treating its employees so well. They got the user experience right, but their employees are at the top of the food stamp list in 5 states. They've still got some tweaks to make to get it right. #HITsm https://t.co/Hbh9htF6gq |
| Brian Eastwood @Brian_Eastwood @techguy When is it? After all, I need to practice what I preach and not overdo it. (Again.) #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Annd what is the biggest different a patient with chronic illness vs getting a yearly exam? Workflow! Literally! When I was CMIO at an EHR vendor we had different executable (and editable) workflows for each category of patient: sort of whole point during today's #HITsm tweetchat |
 | Edward Bukstel @ebukstel An @NIH Grant launched at The #Opioid Hackathon+ October 14-15 will track implementations of products. This work will be ground-breaking on the future events. I am honored to work with folks from @IEEESA @StanfordMedX @UCLA https://t.co/rhhc0Xrlxu #HCldr #HITsm #Blockchain https://t.co/HwjISZpS8l |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @anthonynotleon @HealthcareScene @jhoronjeff Sometimes I'm like, "Really? Is anyone else seeing the irony in this?" What is the message you're trying to send w/ priceless artwork when many who use your product can't afford to buy crayons? #HITsm https://t.co/cwRquCq35S |
| Erin Moriarty Wade @EMoriartyWade RT @amariedauwer: T5: T5: Find out what patient’s biggest struggles are with the current healthcare system, and get their input from beginning to end in resolving them. We can’t fix healthcare without asking patients. #HITsm #askpatients |
| Savvy Puppets @savvypuppets What sounds simple enough, family planning, can be painstaking for patients. As others get into healthcare, they need to understand diverse needs of those with other things going on. Check out @ShannieOhL’s #MessedUpPtExp! #hitsm https://t.co/mqZQWqWHlx |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @savvypuppets: What sounds simple enough, family planning, can be painstaking for patients. As others get into healthcare, they need to understand diverse needs of those with other things going on. Check out @ShannieOhL’s #MessedUpPtExp! #hitsm https://t.co/mqZQWqWHlx |
| Ashley Dauwer @amariedauwer @anthonynotleon @HealthcareScene @jhoronjeff I think I know who you’re talking about #HITsm https://t.co/2vwRPFtgtU |
| Brian Mack @BFMack T5: To be sure, several consumer brands, Apple, Amazon, Google, and others have mastered human-centered design and tech/human integration. But as we have seen to this point, healthcare is an entirely different animal. #hitsm |
| Healthcare Scene @HealthcareScene Bonus: Who are some of the companies or individuals you feel are winning at human-centered design in healthcare, and what are they doing to show that? @jhoronjeff #HITsm https://t.co/7vX1YfFshP |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @techguy: Care about the patients more than profits. #HITsm |
| Brian Eastwood @Brian_Eastwood @BFMack This is fair. Especially for medical professionals in inpatient setting that barely have time to pee. #hitsm |
| Anthony Leon @anthonynotleon @askjoyrios @wareFLO There is definitely a gap in pay and culture from corporate/office to the warehouses. The people I know on the corporate/office side are paid very competitively. #hitsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Absolutely. Have heard those horror stories. #HITsm |
| aaron jun @aaronjun_ T5: Beating this drum until I expire: CONSUMER BRANDS KNOW UX BECAUSE THEY KNOW THEIR CONSUMERS. It is *impossible* to design for a group without being able to A) turn their voices into data and B) understand and action that data. IT'S JUST DATA. Awesome, actionable data. #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Another great #HITsm! Don't forget to register for Oct 8th National 🇺🇸 Health IT Week Social Virtual Reality Meetup! Learn about social VR & have a wonderful time networking 🤝w/other HIT professionals! https://t.co/P1NTVgGg8o #NHITweek #HealthSystemsChat #SocialVR #iHeartHIT https://t.co/zZYxptONvJ |
| Savvy Cooperative | #AskPatients @savvy_coop That's a great idea, but how do we get companies to prove it? Oh, here's the approach we're taking: WE GIVE OUR PROFITS BACK TO PATIENTS! Co-op for the win, baby! #hitsm |
| The Roctor,MD @TheRoctor_MD @AngelaHemans @techguy It is very difficult to keep up w when every day u r ordering labs/radiology on multiple patients. U certainly don't remember them all. There r failures in flow of info. If not in front of u, fax or EHR, it can go unnoticed. Always ask pts to call if not heard in 1 week. #HITsm |
| Deb Constien @debconstien RT @techguy: Care about the patients more than profits. #HITsm |
| Deb Constien @debconstien RT @savvy_coop: That's a great idea, but how do we get companies to prove it? Oh, here's the approach we're taking: That's a great idea, but how do we get companies to prove it? Oh, here's the approach we're taking: WE GIVE OUR PROFITS BACK TO PATIENTS! Co-op for the win, baby! #hitsm |
| John Lynn @techguy @Jk_Jeffery @Brian_Eastwood @wareFLO @TheDirtyDash This picture is amazing! #HITsm |
| The Usability People @UsabilityPeople #HITSM Toot our own horn: The Usability People are on a quest to improve the #usability of #HealthIT We’ve done a lot, but there is so much more. #safeHealthIT #SavesLives |
| Ashley Dauwer @amariedauwer Bonus: @cariumcares recently launched a really awesome Advocacy Program to learn from people’s health experiences. Learn more about it here: https://t.co/m8kNxCV1jD #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @Brian_Eastwood @EMoriartyWade @anthonynotleon @HealthcareScene @jhoronjeff When I'm healthy, I'm healthy but my family may need to go to the doc, and we go through their bad experience with them many times. #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @savvy_coop: That's a great idea, but how do we get companies to prove it? Oh, here's the approach we're taking: That's a great idea, but how do we get companies to prove it? Oh, here's the approach we're taking: WE GIVE OUR PROFITS BACK TO PATIENTS! Co-op for the win, baby! #hitsm |
| John Lynn @techguy @Brian_Eastwood Still planning, but I'm thinking next Fall. So, there's time for you to make it happen. #HITsm |
| Brian Mack @BFMack T5: The challenge (IMO) is the presumption that tech can replace the human element in HC, rather than supplement and facilitate human engagement. #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @aaronjun_: T5: Beating this drum until I expire: T5: Beating this drum until I expire: CONSUMER BRANDS KNOW UX BECAUSE THEY KNOW THEIR CONSUMERS. It is *impossible* to design for a group without being able to A) turn their voices into data and B) understand and action that data. IT'S JUST DATA. Awesome, actionable data. #HITsm |
| Edward Bukstel @ebukstel @wareFLO Just lurking here at #HITsm, Chuck, I have a tough time believing that doctors will want to be treated the way Amazon warehouse employees are treated. The ML is truly amazing, we will all be looking for jobs soon. 😎 |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Curious... what do think about Amazon completely replacing human warehouse workers with robots and drones? Because that is exactly where they are going... #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @HealthcareScene: Bonus: Bonus: Who are some of the companies or individuals you feel are winning at human-centered design in healthcare, and what are they doing to show that? @jhoronjeff #HITsm https://t.co/7vX1YfFshP |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @BFMack: T5: T5: To be sure, several consumer brands, Apple, Amazon, Google, and others have mastered human-centered design and tech/human integration. But as we have seen to this point, healthcare is an entirely different animal. #hitsm |
| Deb Constien @debconstien RT @savvypuppets: What sounds simple enough, family planning, can be painstaking for patients. As others get into healthcare, they need to understand diverse needs of those with other things going on. Check out @ShannieOhL’s #MessedUpPtExp! #hitsm https://t.co/mqZQWqWHlx |
| Erin Moriarty Wade @EMoriartyWade Thank you for saying that. Me, too, thankfully...but I go at least 3 times a month for my daughter. #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @aaronjun_: @HealthcareScene @jhoronjeff Our Head of Patient Advocacy @LillyStairs wrote about this recently: @HealthcareScene @jhoronjeff Our Head of Patient Advocacy @LillyStairs wrote about this recently: https://t.co/bDFUYKhRlQ It comes down to making sure that the two groups have the toolset to understand each other. Once they do, there is SO MUCH GODDAMN VALUE to be unlocked. #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @Brian_Eastwood: @EMoriartyWade @anthonynotleon @HealthcareScene @jhoronjeff I don't say "we are all patients" any more. I go to the doc once a year, maybe twice. My experience isn't remotely close to anyone else's. #hitsm |
| Anthony Leon @anthonynotleon @amariedauwer @HealthcareScene @jhoronjeff LOL - I'll be surprised if an EHR company ever hires me now that I've found my voice and a bit more rogue . 😉 #hitsm |
| Max Stroud @MMaxwellStroud My phone rang and I missed the end of #hitsm, but I'll check out the tweets. Thanks @jhoronjeff and @savvypuppets fore such a great discussion. It is one we need to keep having. So glad I will get to see you both at @PlanetreeConf soon! |
| The Usability People @UsabilityPeople #HITSM “Alexa can you please solve the #Healthcare crisis" |
| Brian Mack @BFMack T5: Steve Jobs famously said "Consumers don't know what they want until we (Apple) tell them what they want." - That attitude may work for smart phones, tablets, and laptops, but it WON'T for healthcare! #hitsm https://t.co/BtkTTDVc1O |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO We're all in for a wrenching transition. Why I have become a proponent of universal basic income #HITsm |
| Jared Jeffery @Jk_Jeffery @techguy @Brian_Eastwood @wareFLO @TheDirtyDash This was the immediate aftermath of the run. #HITsm https://t.co/SbDkqbe8yy |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @BFMack: T5: T5: Steve Jobs famously said "Consumers don't know what they want until we (Apple) tell them what they want." - That attitude may work for smart phones, tablets, and laptops, but it WON'T for healthcare! #hitsm https://t.co/BtkTTDVc1O |
| Savvy Cooperative | #AskPatients @savvy_coop RT @MMaxwellStroud: My phone rang and I missed the end of #hitsm, but I'll check out the tweets. Thanks @jhoronjeff and @savvypuppets fore such a great discussion. It is one we need to keep having. So glad I will get to see you both at @PlanetreeConf soon! |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Bonus: I love @MDMercyMedia; you have to see their ED to believe how innovative & patient-centered it is. They have figured it out. There's also @PartnersatHome with their remote monitoring solutions.#hitsm https://t.co/nspVmTCbYN |
| aaron jun @aaronjun_ T1: We wrote about helping thousands of patients connect to trials. At first, we did it all manually - calling, emailing, following up. So much outreach went unanswered. Patients should not be expected to go through so much friction just to apply. https://t.co/QuXhIUpncs #HITsm |
| John Lynn @techguy Imagine if each of those art installs was replaced with a patient who they paid to attend #HIMSS19 That would be neat. #HITsm |
| Murray Izenwasser @Murrayiz @BFMack But isn't that exactly what happens in healthcare? "I know what you need, now just take it" #hitsm |
| Healthcare Scene @HealthcareScene Join us for next week's #HITsm chat on "How Does Interoperability Affect Technology Adoption in Healthcare?" hosted by @niko_ski from @Redox |
| Healthcare Scene @HealthcareScene Let's give a massive thank you to for hosting this week's #HITsm chat and to each of you who participated. https://t.co/9v810jIcdT |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @TheRoctor_MD @techguy No doubt. Things happen but sometimes it happens due to work flows that could be better handled. (Ie overworked nurses& physicians, bad management, and miscommunication ) And people pay for bad workflows with their health. #hitsm |
| The Roctor,MD @TheRoctor_MD @AngelaHemans @techguy Have all y'all either sat down w a busy primary care doc or shadowed one for a cpl days and really grasped what all happens in a single day? That would really help decide where tech/IT is the most useful. #HITsm |
| Brian Eastwood @Brian_Eastwood @EMoriartyWade It's because of the work of people like yourself - and your daughter - that I know this. Thank you for telling your stories. #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff Thank you #hitsm for having me today, but it was YOU that drove this conversation. Let's ask thoughtful questions and listen to honest responses. I plan to read over what you all shared & see how @savvy_coop can better help YOU! Let's keep human-centered design at the forefront! |
| Brian Mack @BFMack T5: When I was in mobile health, we ran parallel trials of our chronic care management app as a stand-alone patient driven tool, and as a component of a well coordinated care management program. The results were clear. The stand alone trial BOMBED! #hitsm |
| Anthony Leon @anthonynotleon @wareFLO It goes into that debate of AI/Robots replacing people. I get the concern but I personally think (at the moment) this is good. We can get the bots to do repetitive tasks that opens us up to do more. I don't see it removing jobs as much as creating a whole new sector #hitsm |
| The Usability People @UsabilityPeople RT @jhoronjeff: Thank you #hitsm for having me today, but it was YOU that drove this conversation. Let's ask thoughtful questions and listen to honest responses. I plan to read over what you all shared & see how @savvy_coop can better help YOU! Let's keep human-centered design at the forefront! |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Cool! Someone just signed up! #HITsm #NHITweek https://t.co/X1Sw3IKCTW https://t.co/how9Hs2y19 |
| John Lynn @techguy I asked her and she said, "Hmmm...I don't know that one." #HITsm Sorry |
| Ashley Dauwer @amariedauwer @anthonynotleon @HealthcareScene @jhoronjeff Preach, Anthony! #HITsm |
| aaron jun @aaronjun_ Loving what @onemedical is up to. It's so easy to use that it makes me feel guilty for having access to it when so many millions barely have any real access to care. #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Most economist agree in the long run, but short run may be quite painful #HITsm |
 | Ted Chan @upwardmobility @HealthcareScene @jhoronjeff T1 I started @caredash because I found the other healthcare directories not helpful in finding care for a loved one. Bad design, lousy data, fake reviews. #hitsm |
| Brian Mack @BFMack T5: I feel like a broken record, I say it so much, but you CANNOT take the human connection out of healthcare! #hitsm |
| Erin Moriarty Wade @EMoriartyWade @HealthcareScene @jhoronjeff @HackensackUMC in so many great ways (from patient parking to infusion center to childlife specialists and much more than I could possibly fit on Twitter), but let’s just say I’m grateful! #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Great job, Jen! #HITsm Good weekend all! |
| The Usability People @UsabilityPeople #HitSM #WorldUsabilityDAY is Nov 6, 2018. Might be a great day to do a brownbag or 'lunch and learn' at your company. We will be hosting an event in Fairfax, VA. Reach out for more info |
| John Lynn @techguy @TheRoctor_MD @AngelaHemans Yep. Worked in a clinic for 5 years where I spent most of my days alongside them. Learned a lot. #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @TheRoctor_MD @techguy Yes and yes. And many conversations that make you think real hard about the system and feel bad for everyone involved. 😉 #hitsm |
| Ted Chan @upwardmobility @HealthcareScene @jhoronjeff T2: I’d love price transparency but @caredash we are first attacking research, eligibility, and scheduling. #hitsm |
| Joy Rios @askjoyrios @techguy Maybe try Siri? #HITsm |
| Savvy Puppets @savvypuppets Bye friends! Thanks for stopping bye! And if you have your own #MessedUpPtExp, add them here so we can act them out! https://t.co/aeCaFfvAMW #HITSM https://t.co/umWXcvWBCG |
| The Roctor,MD @TheRoctor_MD @AngelaHemans @techguy There are many places/reasons where/why info flow can breakdown. And pts do get hurt in that process. That's where good tech could b helpful. #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @TheRoctor_MD @AngelaHemans @techguy Lots! SOP... And then I and the good doc would literally tweak workflows in a workflow editor so that EHR workflows and the practice workflows fit together like a glove! #HITsm https://t.co/5RTtz5J4pD |
| John Lynn @techguy Thanks to @jhoronjeff for hosting this week's #HITsm chat and sorry I missed adding your Twitter account to the official thank you :-) Great patient focused chat. |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @savvypuppets: Bye friends! Thanks for stopping bye! And if you have your own #MessedUpPtExp, add them here so we can act them out! https://t.co/aeCaFfvAMW #HITSM https://t.co/umWXcvWBCG |
| Ashley Dauwer @amariedauwer @wareFLO #HITsm https://t.co/k3GafDNO99 |
| Ted Chan @upwardmobility @HealthcareScene @jhoronjeff @caredash T2: Also love scribes to reduce physician data entry burden and improve patient engagement. Huge potential for AI assisted voice scribe and workflow. #hitsm |
| John Lynn @techguy RT @HealthcareScene: Join us for next week's #HITsm chat on "How Does Interoperability Affect Technology Adoption in Healthcare?" hosted by @niko_ski from @Redox |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @wareFLO Thank you for joining!!! It was a great convo!! Happy Friday! #hitsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @BFMack: T5: T5: I feel like a broken record, I say it so much, but you CANNOT take the human connection out of healthcare! #hitsm |
| The Roctor,MD @TheRoctor_MD @techguy @AngelaHemans It can b much like the guy who used to spin the plates on the Ed Sullivan show. #HITsm |
| Erin Moriarty Wade @EMoriartyWade Thank you @jhoronjeff for a great conversation and thanks for all the amazing work you do for patients! #HITsm |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Good <workflow> tech... #HITsm |
| Anthony Leon @anthonynotleon @techguy Let's just say, when I'm secure enough to not worry about it (and bullet proof home and car), I'd love to call out that group on social media with a video (anon style). They have the money, marketshare and attn, now make a legacy and make patient outcomes better. #hitsm https://t.co/GLFH7IVEG4 |
 | Cedric Truss, DHA, MSHI, CPHIMS @drctruss Check out these books that Health IT leaders are reading! https://t.co/TtD0qHkP5M I've read "Patients Come Second" but plan to check out other books on the list. Any other recommendations? #healthcare #hcsm #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @techguy I wonder how many of us have posed some form of this question to #Alexa. Mine was, "Alexa how do we improve healthcare in the U.S.?" Her answer was firm: #HITsm https://t.co/zGk5X1WXS4 |
| Brian Mack @BFMack Thanks @jhoronjeff for a GREAT topic and to @TechGuy & @HealthcareScene for your flipp'n sweet chat hosting skills! #hitsm https://t.co/ur87NK7c3X |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @jhoronjeff: Thank you #hitsm for having me today, but it was YOU that drove this conversation. Let's ask thoughtful questions and listen to honest responses. I plan to read over what you all shared & see how @savvy_coop can better help YOU! Let's keep human-centered design at the forefront! |
| Brian Eastwood @Brian_Eastwood @AngelaHemans @EMoriartyWade @anthonynotleon @HealthcareScene @jhoronjeff I can only imagine. I admire your strength. #hitsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @HealthcareScene: Join us for next week's #HITsm chat on "How Does Interoperability Affect Technology Adoption in Healthcare?" hosted by @niko_ski from @Redox |
 | Hazel Harrison @QuitMyWayApp Find out what's helping smokers Kick'it in Canada! Meet Jess...she's the first person to #quitsmoking using our Quit My Way technology https://t.co/PmuXooqpuw @DrOz @DrJenCaudle @TheDoctors @DrPhil @Oprah @SiriouslySusan @RachaelRayShow @Surgeon_General #FridayFeeling #HITsm https://t.co/cZfQXhsY6O |
 | Michael Joseph, PMP @HealthData4All RT @HealthcareScene: T3: T3: Do you think patients can bring unique and valuable perspectives to the table that can make these technologies even better, and how so? @jhoronjeff #HITsm https://t.co/n1IIumHyyg |
| Erin Moriarty Wade @EMoriartyWade RT @TheRoctor_MD: @AngelaHemans @techguy Have all y'all either sat down w a busy primary care doc or shadowed one for a cpl days and really grasped what all happens in a single day? That would really help decide where tech/IT is the most useful. #HITsm |
| Ashley Dauwer @amariedauwer @HealthcareScene Boy that hour flew by! Another great #HITsm in the books |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @BFMack @techguy @HealthcareScene Thanks for joining, Brian!! Credit goes to @techguy for letting me drive home a topic near and dear! #HITSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @techguy @jhoronjeff #HITsm https://t.co/E1PE3K2SPS |
| Ashley Dauwer @amariedauwer @techguy You always have the BEST ideas. #HITsm |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans @TheRoctor_MD @techguy Before my time! #hitsm https://t.co/CH7RL7x9oy |
| Anthony Leon @anthonynotleon @Jk_Jeffery @jake_mcclure @Brian_Eastwood @KLASresearch I think because I saw these things happen at user group meetings, sales meetings, and then what actually happens when we get back to the office is why I feel this way. If it's a big customer, they'll sometimes even make a patch for them to hush up. #hitsm |
| Ted Chan @upwardmobility @HealthcareScene @jhoronjeff I do think systems are learning to listen. Awesome innovation like @circulation has come from folks @johnbrownstein and @BostonChildrens listening, engaging, responding. #hitsm |
| Erin Moriarty Wade @EMoriartyWade RT @Brian_Eastwood: @EMoriartyWade @anthonynotleon @HealthcareScene @jhoronjeff I don't say "we are all patients" any more. I go to the doc once a year, maybe twice. My experience isn't remotely close to anyone else's. #hitsm |
| John Lynn @techguy @askjoyrios I don't use Siri. I'm an Android guy :-) #HITsm Ok Google took me to a number of videos and articles on how to solve the healthcare crisis. |
| Brian Mack @BFMack RT @wareFLO: Cool! Someone just signed up! #HITsm #NHITweek https://t.co/X1Sw3IKCTW https://t.co/how9Hs2y19 |
| Ashley Dauwer @amariedauwer @jhoronjeff @savvy_coop Such an awesome chat today! Thanks for hosting, Jen! I hope your jaw is feeling better and you can enjoy something yummy this weekend! #HITsm |
| 💬Jen Horonjeff | #askpatients @jhoronjeff Thanks - but it's the patients that do the work, I'm just trying to give them a platform to share their #patientexperience. We need to hear from more diverse voices! #hitsm @savvy_coop |
| Ted Chan @upwardmobility @HealthcareScene @jhoronjeff @circulation @johnbrownstein @BostonChildrens The emerging value players @iorahealth @DevotedHealth @OakStreetHealth in the space are listening and responding rapidly. #hitsm |
| Anthony Leon @anthonynotleon @wareFLO Oh of course! It goes into that, do you fight the progress/trend/culture or do you adapt to survive? #hitsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @jhoronjeff @BFMack @techguy @HealthcareScene BTW, Are you going to be at #ConnectedHealth in Boston next month? I have something for you. #HITsm |
| John Lynn @techguy I'm happy to ride on your coattails anytime. #HITsm Thanks for hosting! |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @amariedauwer @savvy_coop I had ice cream for dinner last night, so that's pretty much a win. And today I feel about 85% better. I'll have solid food again yet!! :) #HITSM |
| Erin Moriarty Wade @EMoriartyWade @Brian_Eastwood Aww, thanks @Brian_Eastwood I really appreciate you saying that :) #HITsm |
| Brian Mack @BFMack @Murrayiz Agreed! #HITSM |
| 💬Jen Horonjeff | #askpatients @jhoronjeff RT @techguy: I'm happy to ride on your coattails anytime. #HITsm Thanks for hosting! |
| aaron jun @aaronjun_ @HealthcareScene Thanks everyone! Also, if anyone is around NYC next week, @LillyStairs and I will be hosting a mixer with our friends @Healthline: https://t.co/CRPeMDCimu Free booze! Free food! Free conversations! Come by and say hello! #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @jhoronjeff @BFMack @techguy @HealthcareScene For you, Jen #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jhoronjeff: Thanks - but it's the patients that do the work, I'm just trying to give them a platform to share their #patientexperience. We need to hear from more diverse voices! #hitsm @savvy_coop |
| Jared Jeffery @Jk_Jeffery @anthonynotleon @jake_mcclure @Brian_Eastwood @KLASresearch Oh, for sure. I mean that we've started to find solutions that can help "stuck" clinicians improve their EHR experience that largely don't need the vendor involved at all. I'm not saying they shouldn't still fix broken tools. But there are things we can do in the meantime. #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @amariedauwer: @jhoronjeff @savvy_coop Such an awesome chat today! Thanks for hosting, Jen! I hope your jaw is feeling better and you can enjoy something yummy this weekend! #HITsm |
| Savvy Cooperative | #AskPatients @savvy_coop RT @jhoronjeff: Thank you #hitsm for having me today, but it was YOU that drove this conversation. Let's ask thoughtful questions and listen to honest responses. I plan to read over what you all shared & see how @savvy_coop can better help YOU! Let's keep human-centered design at the forefront! |
| Deb Constien @debconstien RT @jhoronjeff: Thank you #hitsm for having me today, but it was YOU that drove this conversation. Let's ask thoughtful questions and listen to honest responses. I plan to read over what you all shared & see how @savvy_coop can better help YOU! Let's keep human-centered design at the forefront! |
| Deb Constien @debconstien RT @amariedauwer: @jhoronjeff @savvy_coop Such an awesome chat today! Thanks for hosting, Jen! I hope your jaw is feeling better and you can enjoy something yummy this weekend! #HITsm |
| Deb Constien @debconstien RT @jhoronjeff: @amariedauwer @savvy_coop I had ice cream for dinner last night, so that's pretty much a win. And today I feel about 85% better. I'll have solid food again yet!! :) #HITSM |
| Ashley Dauwer @amariedauwer @ShereesePubHlth @jhoronjeff @BFMack @techguy @HealthcareScene Let me know that dates you're here! We 100% absolutely need to meet IRL #HITsm |
| Deb Constien @debconstien RT @MMaxwellStroud: My phone rang and I missed the end of #hitsm, but I'll check out the tweets. Thanks @jhoronjeff and @savvypuppets fore such a great discussion. It is one we need to keep having. So glad I will get to see you both at @PlanetreeConf soon! |
| Deb Constien @debconstien RT @techguy: Thanks to @jhoronjeff for hosting this week's #HITsm chat and sorry I missed adding your Twitter account to the official thank you :-) Great patient focused chat. |
| 💬Jen Horonjeff | #askpatients @jhoronjeff @ShereesePubHlth @BFMack @techguy @HealthcareScene YAY! Yeah I should be there, it's funny I have to decide between Baltimore and Boston - and if you're not in MD then why go? #HITSM |
| Ashley Dauwer @amariedauwer @ShereesePubHlth @jhoronjeff @BFMack @techguy @HealthcareScene I must see both of you! Keep me posted on when and where you ladies will be! @GraceCordovano is coordinating a meetup the 16th, 17th, or 18th. #HITsm |
| Anthony Leon @anthonynotleon @Jk_Jeffery @jake_mcclure @Brian_Eastwood @KLASresearch Well, having tried to fight for better KLAS rankings (including spinning results lol), I appreciate you guys. I'm trying to build something with this smaller company right now to one day get some attention to be on the IE rankings contention. #soon #hitsm |
| Ashley Dauwer @amariedauwer @jhoronjeff @savvy_coop Nothing beats ice cream for dinner. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @techguy @jhoronjeff @BFMack @HealthcareScene I was talking to Jen but I'll bring something for you too, John. Jen's is a special delivery #Hitsm https://t.co/b6BI5qwwuj |
| The Roctor,MD @TheRoctor_MD @AngelaHemans #HITsm https://t.co/emSIzCBnLb https://t.co/ilO0OWlYnm |
#HITsm content from Twitter.