#KareoChat Transcript
Healthcare social media transcript of the #KareoChat hashtag.
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See #KareoChat Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | Janet Kennedy @GetSocialHealth I like this topic for the #KareoChat today. Helping patients navigate care outside the practice. How many people only have one HCP anyway? |
 | Annie Beth Donahue @anniebdonahue @GetSocialHealth I can’t think of anyone! #KareoChat |
| Annie Beth Donahue @anniebdonahue Hate that I only get 30 minutes to spend in the #KareoChat today. I do Pediatruc Care Navigation with our nonprofit. |
| Janet Kennedy @GetSocialHealth I'm a Healthcare & Social Media #podcaster and consultant. Also Partner with @TheSocialNurse in the @HMNwriters - We're always looking for new writers! #KareoChat |
 | Melissa Mills @melissamwriting #KareoChat Hello! I am a nurse of 20 years and a Healthcare content writer. Glad to be here. Oh, and a professor. :) |
 | Tebra @TebraOfficial We'll get started with our first topic in just a minute! #KareoChat |
| Tebra @TebraOfficial Q1. What should practices be equipping patients and families with in order to link them to with needed follow-up services & information? #KareoChat https://t.co/gliQoc4uug |
| Janet Kennedy @GetSocialHealth Is this a #PatientPortal issue/question? Or more complicated than that? #KareoChat https://t.co/IYbukYdsEt |
 | Dr. Tom Giannulli @drtomg_HIT morning k chatters #kareochat |
| Janet Kennedy @GetSocialHealth Good Morning @drtom_kareo Happy to see you in the #KareoChat today. |
| Melissa Mills @melissamwriting This is a GREAT topic and question! Tangible knowledge. As a nurse, we often don't have time to fully educate patients with what they need for self-care. We have to create an individualized care plan that meets the patient and family where they are #kareochat https://t.co/nd6P9HR1fx |
 | Jeff Quinn @JQuinn_Buffalo What about looking in to different ways to communicate with patients. I understand there are certain regulations, but I think text messaging is allowed through HIPAA now #KareoChat https://t.co/WhMCiaIgEm |
| Tebra @TebraOfficial RT @JQuinn_Buffalo: What about looking in to different ways to communicate with patients. I understand there are certain regulations, but I think text messaging is allowed through HIPAA now #KareoChat https://t.co/WhMCiaIgEm |
| Melissa Mills @melissamwriting RT @JQuinn_Buffalo: What about looking in to different ways to communicate with patients. I understand there are certain regulations, but I think text messaging is allowed through HIPAA now #KareoChat https://t.co/WhMCiaIgEm |
| Annie Beth Donahue @anniebdonahue A1. Having a continuing care plan is one step. Creating an easy way to share records between practices is helpful. Knowing if there is a local care navigation program to refer to or creating one is even more helpful. #KareoChat |
| Melissa Mills @melissamwriting Yes, each action plan we make for a patient must be individualized. Healthcare is not a "one-size-fits-all" product. #Kareochat https://t.co/aSsPZZxRsE |
 | Melissa VanHouten @melissarvh A1 Recognize patients often don't know all the issues/difficulties they'll encounter. Need info re what 2 do when new ?s arise #kareochat |
| Janet Kennedy @GetSocialHealth Who should "Equip patients & families with a plan of action, resources and referrals." The HCP or a separate person at the practice? #kareochat |
| Tebra @TebraOfficial RT @anniebdonahue: A1. Having a continuing care plan is one step. Creating an easy way to share records between practices is helpful. Knowing if there is a local care navigation program to refer to or creating one is even more helpful. #KareoChat |
| Janet Kennedy @GetSocialHealth Is this something only a big practice can afford to do? #KareoChat https://t.co/zPiSkQp5Y9 |
| Jeff Quinn @JQuinn_Buffalo @GetSocialHealth If the practice is large enough to have a dedicated person that would make the customer experience even better #KareoChat |
| Melissa Mills @melissamwriting I think there has to a "patient champion" in each practice. It may be the HCP or it may be a nurse, MA, or other team member. As long as one person knows it is their responsibility to coordinator care, it should work. #Kareochat https://t.co/cNRzQjEqoD |
| Tebra @TebraOfficial RT @melissarvh: A1 Recognize patients often don't know all the issues/difficulties they'll encounter. Need info re what 2 do when new ?s arise #kareochat |
| Janet Kennedy @GetSocialHealth Would a digital library work? Use the patient portal of a service like @GetBeeWell? #KareoChat |
| Annie Beth Donahue @anniebdonahue @TheSocialNurse Typically each patient will be assigned to one care navigator, who works within a single county. A county may have several navigators that share local resource information with each other, but not patient information. To get info from...#KareoChat |
| Jeff Quinn @JQuinn_Buffalo @mkngspacenurse Holding someone accountable always helps to get things done! #KareoChat |
| Tebra @TebraOfficial We like the idea of a "Patient champion." #KareoChat https://t.co/ARJ5K2H859 |
| Annie Beth Donahue @anniebdonahue @TheSocialNurse The patient’s providers or their school system we just have a lot of paperwork signed that allows us to communicate on different levels. All the way from being able to call and ask basic questions to being able to get copies of records or even attend appointments. #KareoChat |
 | Pharmacy Podcast Network @PharmacyPodcast Yaas Jeff!! We recently did a podcast on Text Communications w/ patients, we must meet patients where they are!! #KareoChat https://t.co/qYiwxLF3g6 @zipwhip https://t.co/D38dAr9l0Y |
| Jeff Quinn @JQuinn_Buffalo @PharmacyPodcast @zipwhip Looks like I have my next podcast to listen to. Thanks! #KareoChat |
| Melissa VanHouten @melissarvh @TheSocialNurse I am actually a patient, but I wanted to convey to those practicing how lost we sometimes feel -- not even certain what questions to ask while we are at an appt. Helps to have a sense of where to direct ?s & who to turn to. #KareoChat |
| Tebra @TebraOfficial What about that #PatientPortal? https://t.co/8W6smpkxWS can we use our patient portals to inform & educate about the plan of care? #KareoChat https://t.co/b4lfdJAoR4 |
| Annie Beth Donahue @anniebdonahue @TheSocialNurse The Navigators meet each other at local training sessions where we can get certifications from another program that focuses on best practices and does trainings. #Kareochat |
| Melissa Mills @melissamwriting Q2: We have to make sure the portal has actionable information that the patient understands. #kareochat |
 | Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Hi guys. I'm currently being interviewed for a podcast. I'll join shortly #kareochat https://t.co/Y3KkkumL7c |
| Annie Beth Donahue @anniebdonahue @TheSocialNurse @GetSocialHealth @KansasAFP Our area has been lacking this type of coordination. I was part of the pilot program, so it’s still a small group. All of the navigators are independent of a practice. We are trained through another nonprofit that was established to remedy the lack of coordination. #KareoChat |
| Pharmacy Podcast Network @PharmacyPodcast Technologists get too excited to release the next “app” or “portal” for patient engagement & communications. We have to think “SIMPLIFICATION” & use what’s already existing. Make it as easy as possible. (For providers & patients) #KareoChat https://t.co/Paa8SdCsQQ |
| Tebra @TebraOfficial @ShereesePubHlth See you soon in the #KareoChat! |
 | Podcast.Healthcare @hcpodcasters RT @PharmacyPodcast: Technologists get too excited to release the next “app” or “portal” for patient engagement & communications. We have to think “SIMPLIFICATION” & use what’s already existing. Make it as easy as possible. (For providers & patients) #KareoChat https://t.co/Paa8SdCsQQ |
| Melissa VanHouten @melissarvh A2 Portals underutilized. Easy & convenient 4 me as pt 2 access. Could announce support mtgs, educational papers/videos, etc. #kareochat |
| Janet Kennedy @GetSocialHealth Say lots of smart things - as I know you will! #KareoChat https://t.co/3dicb5rrVy |
| Annie Beth Donahue @anniebdonahue My 30 minutes are up! Have fun, everyone! #KareoChat |
| Jeff Quinn @JQuinn_Buffalo @PharmacyPodcast Having a patient champion to guide them through the portal a few times when they first join the practice I think can help to increase engagement. Also making it seem simpler for the patient. #KareoChat |
| Tebra @TebraOfficial @anniebdonahue Thanks for joining us Annie. Excellent information and I'm sure we'd love to hear more! #KareoChat |
| Tebra @TebraOfficial Q3. How can clinical teams use health IT to help patients be prepared, understand more about their medications, keep track of when and how to take them, access resources or specialists who might help them? #KareoChat https://t.co/1hOW3u2uq8 |
| Melissa Mills @melissamwriting This is a good idea. Maybe even a "virtual notepad" to type of questions. #Kareochat https://t.co/FJy0wMUrSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba A2 Patient portals have to consider the patient POV 1st in the design https://t.co/dfFQegJyR3 shouldn't be an after-thought or a "fix" #KareoChat |
| Dr. Tom Giannulli @drtomg_HIT IMO the patient portal is being replaced by care specific apps, one for each problem DM, depression etc #kareochat |
| Melissa VanHouten @melissarvh @TheSocialNurse Absolutely! Tell us what you want us 2 think about (in terms of illness/care) ahead of time & what specific info to bring - & then have someone actually read that & prepare for our specific set of issues AHEAD of our visit if possible. #KareoChat |
| Melissa Mills @melissamwriting First, we have to make sure the healthcare team knows how to use the portal and EMR to its fullest capability. I often see clinicians who don't know how to tech to its fullest! This could hurt patients. #Kareochat https://t.co/tL7N1Vdoj0 |
| Dr. Tom Giannulli @drtomg_HIT By using point apps that are problem specific we also loose coordination unless centrally administrated #kareochat |
| Dr. Tom Giannulli @drtomg_HIT Today care managers need ot engage with patients using problem point apps as part of their toolkit, but EHR cant talk to all #kareochat |
| Janet Kennedy @GetSocialHealth @drtom_kareo Are these apps that the HCP has access to or are they for self-navigation/care? Does that make it hard to integrate the care? #KareoChat https://t.co/5q9wQcD0cn |
| Melissa VanHouten @melissarvh A2 Would be fabulous if all involved in my care used same portal 2 message me & each other, coordinate care, ask ?s, gather info #kareochat |
| Tebra @TebraOfficial RT @ShereesePubHlth: A2 Patient portals have to consider the patient POV 1st in the design https://t.co/dfFQegJyR3 shouldn't be an after-thought or a "fix" #KareoChat |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @SparkEquity Omg, not a stupid question. @GoKareo is a healthcare IT brand and they host a chat about topics that are important to healthcare delivery #KareoChat |
| Melissa VanHouten @melissarvh RT @mkngspacenurse: This is a good idea. Maybe even a "virtual notepad" to type of questions. #Kareochat https://t.co/FJy0wMUrSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @unc_cmopp: A3: |
 | Memorizing Pharmacology @Tony_PharmD RT @mkngspacenurse: First, we have to make sure the healthcare team knows how to use the portal and EMR to its fullest capability. I often see clinicians who don't know how to tech to its fullest! This could hurt patients. #Kareochat https://t.co/tL7N1Vdoj0 |
| Tebra @TebraOfficial Q4. How can this help us think about introducing care navigator services to patients? #KareoChat https://t.co/HFOtLYybkF |
| Melissa VanHouten @melissarvh RT @unc_cmopp: A3: |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @GoKareo: Q4. How can this help us think about introducing care navigator services to patients? #KareoChat https://t.co/HFOtLYybkF |
| Tebra @TebraOfficial RT @unc_cmopp: A3: |
| Tebra @TebraOfficial Thank you @ShereesePubHlth for the call-out. We always try to stay non-promotional and appreciate your kind words. #KareoChat https://t.co/sswD8g4PrZ |
| Dr. Tom Giannulli @drtomg_HIT As remote care becomes more complex and powerful the more a navigator or care manager is needed #kareochat |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @drtom_kareo: As remote care becomes more complex and powerful the more a navigator or care manager is needed #kareochat |
| Memorizing Pharmacology @Tony_PharmD A3. As a #pharmacist I see technology magnify both good practices and bad. I think it comes down to sitting down with the patient to ask what tech they prefer and taking the time to show them how to use it and empower them #kareochat https://t.co/IAgJE4q3Eu |
| Memorizing Pharmacology @Tony_PharmD RT @GoKareo: What about that #PatientPortal? https://t.co/8W6smpkxWS can we use our patient portals to inform & educate about the plan of care? #KareoChat https://t.co/b4lfdJAoR4 |
| Tebra @TebraOfficial RT @drtom_kareo: As remote care becomes more complex and powerful the more a navigator or care manager is needed #kareochat |
| Melissa VanHouten @melissarvh Q4 Can't adequately stress how valuable this would be. Could help w/referrals, care & support resources, insurance issues, med ?s #kareochat |
| Dr. Tom Giannulli @drtomg_HIT In many small practices a care manager / care navigator presents a staffing challenge unless reimbursement model is aligned #kareochat |
| Janet Kennedy @GetSocialHealth How many patients would need to see/use a patient navigator or care coordinator? 10%? 50%? #KareoChat |
 | Healthcare Writers @HMNwriters RT @drtom_kareo: In many small practices a care manager / care navigator presents a staffing challenge unless reimbursement model is aligned #kareochat |
| Healthcare Writers @HMNwriters RT @melissarvh: Q4 Can't adequately stress how valuable this would be. Could help w/referrals, care & support resources, insurance issues, med ?s #kareochat |
 | Health IT Advice @HealthITAdvice @GoKareo A1: -Practices should have a patient portal. -Equip the patients/families with the knowledge to access and utilize the portal. It doesn't do the provider or the patient any good if no one knows how to use it. #KareoChat https://t.co/l2urgGIRwS |
| Melissa VanHouten @melissarvh RT @HealthITAdvice: @GoKareo A1: @GoKareo A1: -Practices should have a patient portal. -Equip the patients/families with the knowledge to access and utilize the portal. It doesn't do the provider or the patient any good if no one knows how to use it. #KareoChat https://t.co/l2urgGIRwS |
| Melissa Mills @melissamwriting I think it depends on the population of patient and the navigator program. Many are specific to certain populations. #Kareochat https://t.co/NQaiUZ1t5e |
| Melissa VanHouten @melissarvh @HealthITAdvice @GoKareo Had my account set up & rec'd instructions re access while still in hospital just after diagnosis. It is still today my favorite means of communication w/doc. #KareoChat |
| Tebra @TebraOfficial RT @melissarvh: @HealthITAdvice @GoKareo Had my account set up & rec'd instructions re access while still in hospital just after diagnosis. It is still today my favorite means of communication w/doc. #KareoChat |
| Melissa VanHouten @melissarvh I know patients who would be willing to volunteer to serve if trained. Many of us are eager to help others. #KareoChat https://t.co/7QsZlBKz5M |
 | KS Family Physicians @KansasAFP RT @anniebdonahue: @TheSocialNurse @GetSocialHealth @KansasAFP Our area has been lacking this type of coordination. I was part of the pilot program, so it’s still a small group. All of the navigators are independent of a practice. We are trained through another nonprofit that was established to remedy the lack of coordination. #KareoChat |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @melissarvh: I know patients who would be willing to volunteer to serve if trained. Many of us are eager to help others. #KareoChat https://t.co/7QsZlBKz5M |
| Janet Kennedy @GetSocialHealth I imagine there is a large informal network like this already as patients find each other. #KareoChat https://t.co/82wrWed3CM |
| Tebra @TebraOfficial Let's problem solve for the last few minutes. Q5. What are some innovative or effective care management strategies you and your team have employed in your practice? #KareoChat https://t.co/5FH0XKK9CK |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @GoKareo: Let's problem solve for the last few minutes. Q5. What are some innovative or effective care management strategies you and your team have employed in your practice? #KareoChat https://t.co/5FH0XKK9CK |
| Melissa Mills @melissamwriting RT @drtom_kareo: As remote care becomes more complex and powerful the more a navigator or care manager is needed #kareochat |
| Melissa VanHouten @melissarvh @GetSocialHealth Oh, yes, we most certainly do. Support groups are wonderful tool & source of info. We could be used to help teach if approached. & appropriate situation. We are masters at disseminating info. #KareoChat |
| Melissa VanHouten @melissarvh @TheSocialNurse @HPFreemanPNI Thank you so much, Ms. Carol! #KareoChat |
| Dr. Tom Giannulli @drtomg_HIT Good chat @TheSocialNurse. Chat with y'all later. #kareochat |
| Melissa VanHouten @melissarvh Many thanks to @KareoChat & @TheSocialNurse for hosting such an informative & helpful chat! Always thankful to be included! #kareochat |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Have a great weekend everyone. I hope it's not raining where you are. #kareochat https://t.co/x0gZ4Ea8DE |
| Tebra @TebraOfficial Carry on the #KareoChat after the hour is over with this question: What are some effective strategies for expanding the role of nurses and medical assistants to meet the care coordination needs in clinical practice? #KareoChat https://t.co/aMYFQX0tUf |
| Tebra @TebraOfficial You all made this an excellent #karoChat! Thanks for the intriguing questions and insightful comments @TheSocialNurse! #kareochat |
| Melissa Mills @melissamwriting @TheSocialNurse Great chat! Thanks for running the show! #Kareochat |
#KareoChat content from Twitter.