#OTalk Transcript
Healthcare social media transcript of the #OTalk hashtag.
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See #OTalk Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | The Occupational Therapy Hub @theOThub Hello everyone! Welcome to tonight's #OTalk, hosted by the Hub Team and @TheOTShow! Question 1 coming up! https://t.co/EkO8aU1Bu7 |
 | Sherlyn π€βοΈ(she/her) @sherlynmelody #otalk lurking tonight. Topic looks very interesting. |
 | The OT Show @TheOTShow RT @theOThub: Hello everyone! Welcome to tonight's #OTalk, hosted by the Hub Team and @TheOTShow! Question 1 coming up! https://t.co/EkO8aU1Bu7 |
| The Occupational Therapy Hub @theOThub #OTalkπ¦ Creating conditions for more collaborative innovation will be key to improved patient outcomes and future transformations (Innovation into Action, @NHSEngland 2015) Q1: How can shows & online platforms better support collaborative innovation & improved patient outcomes? |
 | #OTalk @OTalk_ RT @theOThub: Hello everyone! Welcome to tonight's #OTalk, hosted by the Hub Team and @TheOTShow! Question 1 coming up! https://t.co/EkO8aU1Bu7 |
| The Occupational Therapy Hub @theOThub @thisisnix @TheOTShow Hey there OT Nix! Welcome to the chat! #OTalk |
| #OTalk @OTalk_ Great question, I'm sure our community have lots of ideas?! I think we could learn more service users online #otalk |
| #OTalk @OTalk_ RT @sarahwoodOT: |
 | youβre on mute Leo @LeonoraOT Good morning/evening #otalk Iβm in #Australia , unable to join you as Iβm getting ready for work. Have a great chat & congratulations |
| The OT Show @TheOTShow RT @theOThub: #OTalkπ¦ Creating conditions for more collaborative innovation will be key to improved patient outcomes and future transformations (Innovation into Action, @NHSEngland 2015) Q1: How can shows & online platforms better support collaborative innovation & improved patient outcomes? |
 | Toks O @TokunboTweetz @theOThub @NHSEngland Advertise and open invitations to service users? Maybe have device users as guest speakers? Getting real life patient stories. #OTalk |
| Sherlyn π€βοΈ(she/her) @sherlynmelody #otalk i love going to the otshow. I come away with so many ideas and things that will benefit my service users. |
| Sherlyn π€βοΈ(she/her) @sherlynmelody @margaretOT360 @OTalk_ #otalk yes i agree, this is great. Especially when they can show you techniques etc |
| #OTalk @OTalk_ I agree there's a great variety and the #otalk team will be there this year! Come find our stand! |
| The OT Show @TheOTShow RT @TokunboTweetz: @theOThub @NHSEngland Advertise and open invitations to service users? Maybe have device users as guest speakers? Getting real life patient stories. #OTalk |
| The Occupational Therapy Hub @theOThub Events like @TheOTShow help disseminated information on latest products, care methods, etc. Online platforms/spaces, e.g. @theOThub (https://t.co/YKTQDMdpqn) and OT4OT allow conversations to continue remotely, around the world. Do you think this can translate to our care? #OTalk |
| The OT Show @TheOTShow RT @sherlynmelody: #otalk i love going to the otshow. I come away with so many ideas and things that will benefit my service users. |
| The Occupational Therapy Hub @theOThub Events like @TheOTShow help disseminated information on latest products, care methods, etc. Online platforms/spaces, e.g. @theOThub and OT4OT allow conversations to continue remotely, around the world. Do you think this can translate to our care? #OTalk |
| #OTalk @OTalk_ Can we influence product design this way? #OTalk |
| The OT Show @TheOTShow RT @OTalk_: I agree there's a great variety and the #otalk team will be there this year! Come find our stand! |
| The Occupational Therapy Hub @theOThub Great idea! @theOTshow is generally for professionals, rather than service users, but perhaps it could invite them in to get involved! #OTalk |
| The OT Show @TheOTShow RT @theOThub: Events like @TheOTShow help disseminated information on latest products, care methods, etc. Online platforms/spaces, e.g. @theOThub (https://t.co/YKTQDMdpqn) and OT4OT allow conversations to continue remotely, around the world. Do you think this can translate to our care? #OTalk |
 | Nix π€ @thisisnix @theOThub @NHSEngland [Q1] Being able to network and connect with each other.. to share passion & ideas about our profession is something I notice #OccupationalTherapists do very well π Thankful we can do this with greater ease through shows, online, & any integrated meet ups/events! ππ #OTalk |
| The Occupational Therapy Hub @theOThub @sarahwoodOT @NHSEngland Yes, we think social media is increasingly recognised in the workplace as a helpful tool to showcase our work to the public. Do you find employers are happy with social media use at work though? #OTalk |
| The Occupational Therapy Hub @theOThub @sherlynmelody @margaretOT360 @OTalk_ @TheOTShow one for 2019 perhaps? #OTalk |
| The OT Show @TheOTShow RT @thisisnix: @theOThub @NHSEngland [Q1] Being able to network and connect with each other.. to share passion & ideas about our profession is something I notice #OccupationalTherapists do very well π Thankful we can do this with greater ease through shows, online, & any integrated meet ups/events! ππ #OTalk |
| The Occupational Therapy Hub @theOThub RT @margaretOT360: |
| The OT Show @TheOTShow RT @sarahwoodOT: |
| The Occupational Therapy Hub @theOThub @margaretOT360 Perhaps @NaidexShow is more for the end user? The OT Show is more for #OccupationalTherapists specifically... #OTalk |
| Sherlyn π€βοΈ(she/her) @sherlynmelody @theOThub @sarahwoodOT @NHSEngland #otalk i always tweet whilst training&other events where i can show my employers how I'm being developed |
| The Occupational Therapy Hub @theOThub RT @AliceE_OT2: |
| The Occupational Therapy Hub @theOThub RT @shelleyamybeth: |
| The OT Show @TheOTShow RT @sherlynmelody: @theOThub @sarahwoodOT @NHSEngland #otalk i always tweet whilst training&other events where i can show my employers how I'm being developed |
| The OT Show @TheOTShow RT @shelleyamybeth: |
| The OT Show @TheOTShow RT @AliceE_OT2: |
| The Occupational Therapy Hub @theOThub @_allisulli Yes very good point. Integrating professionals and service users can be a challenge. Given each is using online platforms and events for different purposes... #OTalk |
| The Occupational Therapy Hub @theOThub Any further thoughts before we move onto Question 2? #OTalk |
| #OTalk @OTalk_ @_allisulli A combination approach would be great. Difficult to achieve but think, but then some said #otalk wouldn't take off! |
| The OT Show @TheOTShow RT @theOThub: Great idea! @theOTshow is generally for professionals, rather than service users, but perhaps it could invite them in to get involved! #OTalk |
| #OTalk @OTalk_ RT @shelleyamybeth: |
| #OTalk @OTalk_ RT @theOThub: @sarahwoodOT @NHSEngland Yes, we think social media is increasingly recognised in the workplace as a helpful tool to showcase our work to the public. Do you find employers are happy with social media use at work though? #OTalk |
| The Occupational Therapy Hub @theOThub @shelleyamybeth @sarahwoodOT @NHSEngland Yes true. Social media is clearly more informal than an email. But it does reach far more people, far quicker... #OTalk |
 | Bill Wong, OTD, OTR/L @BillWongOT RT @TokunboTweetz: @theOThub @NHSEngland Advertise and open invitations to service users? Maybe have device users as guest speakers? Getting real life patient stories. #OTalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @LeonoraOT: Good morning/evening #otalk Iβm in #Australia , unable to join you as Iβm getting ready for work. Have a great chat & congratulations |
| Bill Wong, OTD, OTR/L @BillWongOT RT @sarahwoodOT: |
| Bill Wong, OTD, OTR/L @BillWongOT RT @CelinaOTstudent: |
| Bill Wong, OTD, OTR/L @BillWongOT RT @thisisnix: @theOThub @NHSEngland [Q1] Being able to network and connect with each other.. to share passion & ideas about our profession is something I notice #OccupationalTherapists do very well π Thankful we can do this with greater ease through shows, online, & any integrated meet ups/events! ππ #OTalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @AliceE_OT2: |
| Bill Wong, OTD, OTR/L @BillWongOT RT @shelleyamybeth: |
| Bill Wong, OTD, OTR/L @BillWongOT RT @shelleyamybeth: |
| The Occupational Therapy Hub @theOThub Yes, @ukotac is another great (regional) event for engaging with manufacturers and products #OTalk |
| The Occupational Therapy Hub @theOThub Great idea! Could this weekly system be rolled out across other Trusts? #OTalk |
 | Abi @Abi21643842 BJOT has some great practice resources and elearning to support professional development. I think it is important to plan CPD time to explore such resources. Day to day we become so busy and forget #OTalk |
| The Occupational Therapy Hub @theOThub #OTalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @shelleyamybeth: |
| The Occupational Therapy Hub @theOThub #OTalkπ¦ Professional and geographic isolation QUESTION 2: What are your experiences of social isolation (at work) and how have you overcome them? |
| Abi @Abi21643842 Youtube, Podcasts and NHS Athens are a great resource, there are online learning platforms along with research journals #OTalk |
| Sherlyn π€βοΈ(she/her) @sherlynmelody #otalk i have found that working in social services surrounded by social workers, with no clinical supervision can lead to social isolation. |
| The Occupational Therapy Hub @theOThub RIGHT, WE MUST MOVE ON! Time is flying by! #OTalkπ¦ QUESTION 2: Professional and geographic isolation - What are your experiences of social isolation (at work) and how have you overcome them? https://t.co/4afJTo5XgW |
| The OT Show @TheOTShow RT @theOThub: @sarahwoodOT @NHSEngland Yes, we think social media is increasingly recognised in the workplace as a helpful tool to showcase our work to the public. Do you find employers are happy with social media use at work though? #OTalk |
 | OOFRAS Network @OOFRAS Hi colleagues, here for #OTalk and eager to strengthen the field of occupational therapy practice with people who have been displaced. |
| #OTalk @OTalk_ @OT_KateT @_allisulli @theOThub We have tried, all chats are open to anyone, we do get the occasional service users, we would love more! #OTalk |
| The Occupational Therapy Hub @theOThub β€οΈ YES! #OTalk |
| The OT Show @TheOTShow RT @margaretOT360: |
| Abi @Abi21643842 @theOThub Being an OT in a generic role can be quite isolating. It has taken me some time to find OTs in other services for support, but worth doing to share learning and knowledge #OTalk |
 | Allison Sullivan @_allisulli @OT_KateT @theOThub Yes. I just gave the example of #bpdchat. Combining forces for a planned chat with objectives for both service users & clinicians might achieve improve outcomes for both groups via goal attainment scaling #OTalk |
| #OTalk @OTalk_ @theOThub Online supervisor, #otalk and 4OT community. I actually think professional isolation is harder than geography, depending on reason for isolation. |
| The Occupational Therapy Hub @theOThub @sherlynmelody Yes, it seems rare to be in a big team of #OccupationalTherapists, especially in community settings. What coping mechanisms/tools do you use to connect with #OTs then? #OTalk |
| The Occupational Therapy Hub @theOThub RT @margaretOT360: |
| #OTalk @OTalk_ RT @theOThub: #OTalk |
| #OTalk @OTalk_ RT @Abi21643842: BJOT has some great practice resources and elearning to support professional development. I think it is important to plan CPD time to explore such resources. Day to day we become so busy and forget #OTalk |
| #OTalk @OTalk_ RT @theOThub: Great idea! Could this weekly system be rolled out across other Trusts? #OTalk |
| The Occupational Therapy Hub @theOThub @margaretOT360 Awesome idea! This should be rolled out nationwide!!! #OTalk |
| OOFRAS Network @OOFRAS Often occupational therapists working with displaced people are the first OT to work within the organisation. A community of practice is important. #OTalk |
| The Occupational Therapy Hub @theOThub RT @theOThub: #OTalk |
| #OTalk @OTalk_ RT @theOThub: @_allisulli Yes very good point. Integrating professionals and service users can be a challenge. Given each is using online platforms and events for different purposes... #OTalk |
| The Occupational Therapy Hub @theOThub @OTalk_ Yes agreed. So having a really good supervisor - online or by phone - must be key to fighting isolation #OTalk |
| The OT Show @TheOTShow RT @OT_KateT: |
| Sherlyn π€βοΈ(she/her) @sherlynmelody @theOThub #otalk I was given clinical supervision, which helped immensely |
| The OT Show @TheOTShow RT @theOThub: Great idea! Could this weekly system be rolled out across other Trusts? #OTalk |
| Abi @Abi21643842 @theOThub @sherlynmelody We had OT meetings to help create an OT process with an agreed standardised assessment that can be used throughout the recovery pathway. It was also a useful time to discuss ideas and support the practice development of others #OTalk |
| Sherlyn π€βοΈ(she/her) @sherlynmelody @nicola_stirling #OTALK I have clinical supervision now which made ALL the difference. |
| The OT Show @TheOTShow RT @theOThub: @_allisulli Yes very good point. Integrating professionals and service users can be a challenge. Given each is using online platforms and events for different purposes... #OTalk |
| The Occupational Therapy Hub @theOThub @nicola_stirling Yes agreed. Hub Director Jamie works in a Rapid Response service - very nurse-heavy. It's great to have a close-nit MDT, so long as professional identity and voice aren't diluted! #OTalk |
| OOFRAS Network @OOFRAS Inspiration from #WorldOTDay and the example from #OTalk resulted in starting #OOFRASchat each month so OTs working with refugees and asylum seekers can access peers. |
| The Occupational Therapy Hub @theOThub RT @Abi21643842: @theOThub Being an OT in a generic role can be quite isolating. It has taken me some time to find OTs in other services for support, but worth doing to share learning and knowledge #OTalk |
| The Occupational Therapy Hub @theOThub @Abi21643842 Very interesting insight! Have you managed to maintain your occupational focus? #OTalk |
| The OT Show @TheOTShow RT @theOThub: @shelleyamybeth @sarahwoodOT @NHSEngland Yes true. Social media is clearly more informal than an email. But it does reach far more people, far quicker... #OTalk |
| The Occupational Therapy Hub @theOThub @OTalk_ #OTalk Question 2 |
| OOFRAS Network @OOFRAS First #OOFRASchat is Monday 5 Nov on disability and displacement. Hopefully the space is valuable to build awareness, knowledge and connections. More info: https://t.co/2RwV4AG7PB #OTalk |
| The Occupational Therapy Hub @theOThub @sarahwoodOT So would you say online platforms, forums, Facebook groups and Twitter chats helped you overcome the isolation of community OT? #OTalk |
| The Occupational Therapy Hub @theOThub RT @margaretOT360: |
| Abi @Abi21643842 @CommunityLD_OT @theOThub Agree. I have found skyping old uni friends useful to discuss practice and strategies, and access support within your own OT community #OTalk |
| Sherlyn π€βοΈ(she/her) @sherlynmelody @sarahwoodOT @nicola_stirling #otalk yes I was beginning to feel like that. |
| The Occupational Therapy Hub @theOThub #OTalk QUESTION 3: The more information available to the healthcare industry, the better able clinicians are to make the best decisions when supporting service users (Sood, 2017). π¦ Can problems arise (in study or in practice) from information overload? https://t.co/scOIrELMzA |
| The Occupational Therapy Hub @theOThub RT @Abi21643842: @CommunityLD_OT @theOThub Agree. I have found skyping old uni friends useful to discuss practice and strategies, and access support within your own OT community #OTalk |
| The Occupational Therapy Hub @theOThub RT @nicola_stirling: |
| RebeccaPearsonOT @Rebecca86076044 @theOThub Sometimes it can feel overwhelming (especially as a student) to receive so much information all at once, but I believe it does allow us to become our own kind of OT and develop our skills and techniques in a way that lets our own personal values shine through #OTalk |
| Abi @Abi21643842 @theOThub Yes I think I have #OTalk |
| The Occupational Therapy Hub @theOThub RT @Rebecca86076044: @theOThub Sometimes it can feel overwhelming (especially as a student) to receive so much information all at once, but I believe it does allow us to become our own kind of OT and develop our skills and techniques in a way that lets our own personal values shine through #OTalk |
| OOFRAS Network @OOFRAS To get the most from a community of practice using social media we need to be brave. To put our interests 'out there' to accelerate learning. #OTalk #OOFRASchat |
| Nix π€ @thisisnix @shelleyamybeth @theOThub Aww, lovely thoughtsβ and now I wanna come work with you too @shelleyamybeth! βοΈπ¨ππ #OTalk π #socialisolation #socialengagement π€#IdeasChangeLives π |
| The Occupational Therapy Hub @theOThub #OTalk - Is information overload most experienced as a student/new #OccupationalTherapist? #OTalk |
| The Occupational Therapy Hub @theOThub RT @thisisnix: @shelleyamybeth @theOThub Aww, lovely thoughtsβ and now I wanna come work with you too @shelleyamybeth! βοΈπ¨ππ #OTalk π #socialisolation #socialengagement π€#IdeasChangeLives π |
| The Occupational Therapy Hub @theOThub @nicola_stirling In what way does being online feel intrusive? We're curious what you mean :) #OTalk |
| #OTalk @OTalk_ This is we're good clinical reasoning comes into play, selecting the appropriate evidence from a mass of information is an art. #otalk |
| The Occupational Therapy Hub @theOThub @sarahwoodOT Again, leaning on a colleague you get on well with - and a decent supervisor - must make information-overload less overwhelming! #OTalk |
| The Occupational Therapy Hub @theOThub RT @OTalk_: This is we're good clinical reasoning comes into play, selecting the appropriate evidence from a mass of information is an art. #otalk |
| The Occupational Therapy Hub @theOThub RT @shelleyamybeth: |
| The OT Show @TheOTShow RT @theOThub: #OTalk QUESTION 3: The more information available to the healthcare industry, the better able clinicians are to make the best decisions when supporting service users (Sood, 2017). π¦ Can problems arise (in study or in practice) from information overload? https://t.co/scOIrELMzA |
| The Occupational Therapy Hub @theOThub @CelinaOTstudent Do you find prioritising a good dose of #selfcare and #leisure occupations help in these stressful times? #OTalk |
| The Occupational Therapy Hub @theOThub RT @margaretOT360: |
| Toks O @TokunboTweetz @theOThub YES! #OTalk |
| The OT Show @TheOTShow RT @Rebecca86076044: @theOThub Sometimes it can feel overwhelming (especially as a student) to receive so much information all at once, but I believe it does allow us to become our own kind of OT and develop our skills and techniques in a way that lets our own personal values shine through #OTalk |
| OOFRAS Network @OOFRAS @_allisulli Interesting, how would it work? Sounds like a good experiment. #OTalk Happy to learn what works for #OOFRASchat too. |
| #OTalk @OTalk_ Final 5 minutes for #otalk. ( Gone fast tonight) |
| The Occupational Therapy Hub @theOThub #OTalk QUESTION 4 (FINAL QUESTION): Public awareness of #OccupationalTherapy... (yes, that barrier!) π¦ How can we work to become a profession that is better understood by the public and healthcare colleagues? https://t.co/wSu1TDAqvt |
| The Occupational Therapy Hub @theOThub Yes, finding #OcupationalBalance seems to be a fluctuating ability in life! #OTalk |
| RebeccaPearsonOT @Rebecca86076044 @theOThub I think exposure in the mainstream media would be very educational for the public for example a documentary similar to βAmbulanceβ which looks at the day to day life of paramedics, OTβs deserve the same credit and public appreciation for the invaluable work we do #OTalk |
 | π Cindy OT π€ @SigningOT Online platforms are a great way to collaborate with other clinicians on identifying current issues, discussing future research topics and sharing ideas on improving effective interventions that lead to improved patient outcomes. #OTalk |
| The Occupational Therapy Hub @theOThub #OTalk (FINAL QUESTION) |
| The OT Show @TheOTShow RT @OTalk_: This is we're good clinical reasoning comes into play, selecting the appropriate evidence from a mass of information is an art. #otalk |
| The Occupational Therapy Hub @theOThub β€οΈπ§‘πππ YES PLEASE! #OTalk |
| #OTalk @OTalk_ @Rebecca86076044 @theOThub I think you get taught the foundations of how to understand research and apply to practice, the experience helps build the cognitive library and strengthen understanding. #otalk |
| The Occupational Therapy Hub @theOThub As a profession, we seem really great at sharing in collective celebration of the #ValueOfOT - but this doesn't always translate into the wider general public #OTalk |
| OOFRAS Network @OOFRAS Supervisor and mentors help cut through information overload using 'just in time learning'. Peer chats like #OTalk or #OOFRASchat are perhaps broader and more opportunistic. |
| The Occupational Therapy Hub @theOThub RT @shelleyamybeth: |
| #OTalk @OTalk_ Thanks so much for tonight's #otalk @theOThub it's been a great discussion. |
| The Occupational Therapy Hub @theOThub 100% #OTalk |
| The Occupational Therapy Hub @theOThub RT @OTalk_: Thanks so much for tonight's #otalk @theOThub it's been a great discussion. |
| The Occupational Therapy Hub @theOThub RT @OOFRAS: Supervisor and mentors help cut through information overload using 'just in time learning'. Peer chats like #OTalk or #OOFRASchat are perhaps broader and more opportunistic. |
| Allison Sullivan @_allisulli RT @OOFRAS: First #OOFRASchat is Monday 5 Nov on disability and displacement. Hopefully the space is valuable to build awareness, knowledge and connections. More info: https://t.co/2RwV4AG7PB #OTalk |
| Sherlyn π€βοΈ(she/her) @sherlynmelody #OTalk thanks for tonight. It has been great! |
| Nix π€ @thisisnix This is a strong statement & itβs one I agree with.. this has truth. Specialising is helping me to be a better #OccupationalTherapist & advocate OT profession more clearly to others now π #OTalk |
| OOFRAS Network @OOFRAS When people see us 'walk the talk' that's the best kind of promotion! E.g. Global Day of Service for #WoldOTDay #OTalk #OOFRASchat https://t.co/PWQxvRGAJw |
| The Occupational Therapy Hub @theOThub @OTalk_ π¦ THANK YOU to everyone who took part in #OTalk this evening! The OT Hub and @TheOTShow loved hosting (despite time flying by!) Tonight's chat is over, but do continue discussion - here/at https://t.co/YKTQDMdpqn - and in person, on 21st/22nd November! https://t.co/IPJ1rsppUl |
| The Occupational Therapy Hub @theOThub #OTalk FREE tickets to @TheOTShow can be found at https://t.co/dnXBbov6J2 |
| The Occupational Therapy Hub @theOThub #OTalk ...and finally, a cheeky plug: Check out https://t.co/alEXkhYUv6 - for 24/7 chat on all things #OccupationalTherapy! Thanks for all your tweets π All the best, The OT Hub Team |
| The Occupational Therapy Hub @theOThub @CommunityLD_OT @nicola_stirling Definitely! Striking that balance can be so hard! #OTalk |
| OOFRAS Network @OOFRAS That's it #OTalk folks! If you know any occupational therapists interested in working with refugees, please invite to #OOFRASchat https://t.co/2RwV4AG7PB |
| The Occupational Therapy Hub @theOThub RT @shelleyamybeth: @sarahwoodOT @theOThub Like these repeated press releases? @Telegraph : |
| Nix π€ @thisisnix Great idea @shelleyamybethπ‘Indeed, do it and the #OTs will come! ππ When a good idea comes along, we swoop in from everywhere online! π¦ π₯π¦π#OTalk @theOThub ππ€π |
| The OT Show @TheOTShow RT @theOThub: #OTalk FREE tickets to @TheOTShow can be found at https://t.co/dnXBbov6J2 |
| The OT Show @TheOTShow RT @theOThub: @OTalk_ π¦ THANK YOU to everyone who took part in #OTalk this evening! The OT Hub and @TheOTShow loved hosting (despite time flying by!) Tonight's chat is over, but do continue discussion - here/at https://t.co/YKTQDMdpqn - and in person, on 21st/22nd November! https://t.co/IPJ1rsppUl |
| The Occupational Therapy Hub @theOThub RT @thisisnix: Great idea @shelleyamybethπ‘Indeed, do it and the #OTs will come! ππ When a good idea comes along, we swoop in from everywhere online! π¦ π₯π¦π#OTalk @theOThub ππ€π |
| The OT Show @TheOTShow RT @theOThub: #OTalk ...and finally, a cheeky plug: #OTalk ...and finally, a cheeky plug: Check out https://t.co/alEXkhYUv6 - for 24/7 chat on all things #OccupationalTherapy! Thanks for all your tweets π All the best, The OT Hub Team |
#OTalk content from Twitter.