#medlibs Transcript
Healthcare social media transcript of the #medlibs hashtag.
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See #medlibs Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | Roy Brown @CarolinaFan1982 Roy here in VA, while no wine around, I have had a beer or two this afteroon :) @eagledawg #medlibs |
 | Nikki Dettmar @nikdett Welcome to another #medlibs chat everyone! Introduce yourselves, where you're at & what's your drink this evening. |
 | Michelle Kraft @krafty #medlibs I'm here, was supposed to swim but husband got sick. |
| Roy Brown @CarolinaFan1982 @krafty lucky us as you get to join us for the chat #medlibs |
 | Mike Scully (nope, not The Simpsons guy…) @mscully66 #medlibs Mike, Seattle, hospital librarian |
| Nikki Dettmar @nikdett Hello, my name is Nikki in Seattle. I have an Arctic Rhino coffee porter in my Disneyland mug. #medlibs http://t.co/jEKb5B3a |
| Mike Scully (nope, not The Simpsons guy…) @mscully66 #medlibs Oops! Left off the drink part: tap water |
 | Eric Schnell @ericschnell Eric here in C-bus. Great Lakes Wright Pils #medlibs |
 | Margaret Henderson @mehlibrarian @eagledawg we only have chocolate and ale here in VA, coffee could be interesting. #medlibs |
 | Ryan Harris @RyloLH Ryan here from Baltimore I have a Flying Dog Belgian Style by my side #medlibs |
| Michelle Kraft @krafty #medlibs My name is Michelle. I'm at the Cleveland Clinic. I have no microbrew today, didn't make it to the store. Just popcorn and coke. |
| Nikki Dettmar @nikdett @mehlibrarian @CarolinaFan1982 @krafty (quick, get beer!) @mscully66 (likewise ;) @ericschnell (nice choice!) welcome to #medlibs tonight! |
 | Andrew Lopez, RN @nursefriendly @MedEdChat Andrew Lopez, RN from #NewJersey, lurking for the most part :) #medlibs #rnchat #meded |
| Nikki Dettmar @nikdett @mehlibrarian I really like it, not too heavy of a coffee flavor to drown out the ale. Plus it's been the kind of day I need both #medlibs |
| Michelle Kraft @krafty #medlibs using new blue bird tweetdeck and it is doing very well. Think I will give up my yellow bird version .38 |
| Nikki Dettmar @nikdett @RyloLH another good choice & @nursefriendly welcome and congrats on multichat lurking! #medlibs |
| Roy Brown @CarolinaFan1982 @krafty That is the one I have been using and not had many problems #medlibs |
| Michelle Kraft @krafty #medlibs So who is doing alternative reference? |
| Margaret Henderson @mehlibrarian @eagledawg I'll check it out next time I'm at the store. I need coffee every morning and regularly throughout the day. #medlibs |
| Roy Brown @CarolinaFan1982 @krafty So I guess we need to define alternative reference. Anything not contained to the library? just thinking outloud #medlibs |
| Margaret Henderson @mehlibrarian @krafty I found it very hard to give up desk work, but the email requests and contacts we make for consults are more satisfying. #medlibs |
| Nikki Dettmar @nikdett @krafty Used to have on call ref hrs, now chat-based & consult appts. Working on process using READ scale http://t.co/dqhA3Vel #medlibs |
 | Stephanie Schulte @s_schulte define alternative. i we are. RT @krafty: #medlibs So who is doing alternative reference? |
| Roy Brown @CarolinaFan1982 @mehlibrarian @krafty You know I agree, except I cannot even be on here without the nurses I serve asking me questions :) #medlibs |
 | Donna Berryman @BerrymanD Donna Berryman here - sorry, a little late to join.... #medlibs |
| Roy Brown @CarolinaFan1982 @s_schulte @krafty I think it is anything outside what has been viewed as traditional roles for reference services #medlibs |
| Eric Schnell @ericschnell We moved to a librarian consultation on call service with the desk staff trained to handle most of the basic reference questions #medlibs |
| Michelle Kraft @krafty #medlibs Good pointe, What is alternative ref? I don't know. |
 | Amy Blevins @blevinsa Amy from University of Iowa. Drinking water since I didn't realize I was out of beer. #medlibs |
| Ryan Harris @RyloLH We do lots of consults, chat, and use Ask Us page provided by SpringShare which I think is alternative ref #medlibs |
| Nikki Dettmar @nikdett @BerrymanD never late, welcome to #medlibs! Others pls jump in as you're able. Like @blevinsa w/her tragic beer status news. |
| Ryan Harris @RyloLH More about Ask Us, has a search box where you type a question if we've populated it with an answer that fits patron gets an answer #medlibs |
| Roy Brown @CarolinaFan1982 I do consistent office hours in the school I serve, which develops into consults & getting involved in all sorts of things #medlibs |
| Amy Blevins @blevinsa We have a single point of service desk so librarians do circ functions, point to bathrooms and occasionally answer ref questions. #medlibs |
| Margaret Henderson @mehlibrarian What about contacts while walking around. @blevinsa How could you? #medlibs |
| Mike Scully (nope, not The Simpsons guy…) @mscully66 @blevinsa Our sympathies about the beer. #medlibs |
| Michelle Kraft @krafty #medlibs We've tried chat ref and it didn't take off. More emails and phone calls and we still have pretty busy traditional ref desk |
| Amy Blevins @blevinsa I like working the desk. Gives me a chance to see students and interact with coworkers not on my floor. #medlibs |
| Nikki Dettmar @nikdett #medlibs so is 'traditional' reference desk no longer standard reference service? |
| Michelle Kraft @krafty .@blevinsa #medlibs our ref desk is also our circ desk too. So libs and assistants all work it in shifts. Bathroom & ref questions alike |
| Stephanie Schulte @s_schulte @CarolinaFan1982 how many hours a week? #medlibs |
| Nikki Dettmar @nikdett @aldricham another beverage tragedy (glad you could make #medlibs) |
| Amy Blevins @blevinsa @mehlibrarian I know! Wish I had the seasonal Pumpkin Imperial Stout that's in season, now. #medlibs |
| Michelle Kraft @krafty Me Too! RT @blevinsa: I like working the desk. Gives me a chance to see students and interact with coworkers not on my floor. #medlibs |
| Roy Brown @CarolinaFan1982 @blevinsa I can understand that, but not sure i could ever go back to working a desk again. I love being able to go to my users #medlibs |
| Donna Berryman @BerrymanD @eagledawg Reference is reference - right? No matter where you do it? Maybe terminology not important? #medlibs |
| Nikki Dettmar @nikdett @aldricham times they are a changin' On call hours gone over summer trial & agree to go forward as permanent #medlibs |
 | Emily J. Hurst @hurstej hey #medlibs have it missed you? going to catch up on the topic now. Technology Coordinator Houston, TX |
| Nikki Dettmar @nikdett @BerrymanD totally agree reference is reference! Now - how to make sure our users know how to find us if things have changed? #medlibs |
| Roy Brown @CarolinaFan1982 @s_schulte I spend at least 2 hours a day at the SON here, so like at least 10 hours a week but that is only office for students#medlibs |
| Margaret Henderson @mehlibrarian @blevinsa Is pumpkin stout spicy or fruity? Your RQ for the day. #medlibs |
| Eric Schnell @ericschnell I think the librarians/library had a harder time transitioning away from the desk than the customers ever did. #medlibs |
| Nikki Dettmar @nikdett @hurstej just on time and welcome! Alternative reference - what does it mean, what's being done, etc #medlibs |
| Amy Blevins @blevinsa @CarolinaFan1982 I'm only on desk 2-4 hrs a week. considering doing a couple hours of on site ref service for the med students. #medlibs |
| Roy Brown @CarolinaFan1982 @s_schulte Closer to at least 15 or more depending on the office hours I hold in my office in the SON for faculty #medlibs |
| Michelle Kraft @krafty .@CarolinaFan1982 @blevinsa #medlibs I see more variety of people at the desk. We have a busy desk. Often the back up person has to help out |
| Emily J. Hurst @hurstej nice to see utilization of chat reference etc, but do we need other ways to connect with the students? #medlibs |
| Donna Berryman @BerrymanD We gave up traditional ref desk & do on-call hours now. Trying 2 move away from the we-can-afford-to-sit-here & wait for you model. #medlibs |
| Stephanie Schulte @s_schulte @CarolinaFan1982 @blevinsa I agree with Roy. would not want to work on desk. would drive me crazy. #medlibs |
| Margaret Henderson @mehlibrarian @ericschnell You are so right. But depends on era. I graduated in 1986 and all we had then was the desk. #medlibs |
| Emily J. Hurst @hurstej really seems like they aren't interested in using library via social media but that is just my experience. #medlibs maybe other have better? |
| Roy Brown @CarolinaFan1982 @krafty @blevinsa I miss the desk at times but found myself bored many times #medlibs |
| Amy Blevins @blevinsa @mehlibrarian it's like drinking a creamy alcoholic piece of pumpkin bread. Mmmmmmmm #medlibs from Iowa's oldest microbrewery Millstream |
| Roy Brown @CarolinaFan1982 @hurstej I have some who have commented that they like my twitter feed dedicated to their school for news, etc. but not many #medlibs |
| Stephanie Schulte @s_schulte @CarolinaFan1982 you have two offices then? #medlibs |
| Margaret Henderson @mehlibrarian @blevinsa Sounds great. Not I want a pumpkin muffin. #medlibs |
| Nikki Dettmar @nikdett @CarolinaFan1982 @krafty @blevinsa I do info desk shifts & like hearing what's on students' minds - and my perpetual RSS backlog #medlibs |
| Donna Berryman @BerrymanD Our docs have a hard time w the change. When we gave up traditional reference, we demolished our ref desk. Docs still look for it. #medlibs |
| Roy Brown @CarolinaFan1982 @s_schulte I do. I don't use the one in the SON as much as I would like but my use of it varies based on faculty needs. #medlibs |
| Michelle Kraft @krafty #medlibs I think the ref desk depends on the institution & location of lib. VERY RARELY am I bored on the desk. It is busy |
| Ryan Harris @RyloLH Is providing technical support from the Reference Desk an alternate from of reference? #medlibs |
| Amy Blevins @blevinsa From what I've seen, a lot of library FB likes are other librarians. Still worth doing, but have to be realistic w/expectations. #medlibs |
| Nikki Dettmar @nikdett @BerrymanD Are they satisfied with availability of consult appts/ other ref services? #medlibs |
 | Billie Anne Gebb @BAGebb Nooo! Cold, dead hands, etc. MT @krafty: #medlibs using new blue bird tweetdeck... Think I will give up my yellow bird version .38 |
| Donna Berryman @BerrymanD @blevinsa Agree that FB liking of library pages is mostly librarians #medlibs |
| Nikki Dettmar @nikdett Maybe! RT @RyloLH: Is providing technical support from the Reference Desk an alternate from of reference? #medlibs |
| Roy Brown @CarolinaFan1982 @eagledawg @krafty @blevinsa Get what is on the students minds by stationing myself in break area with a computer and some coffee#medlibs |
| Amy Blevins @blevinsa Its been fairly busy at our desk recently. And it's an interesting mix of people. Sometimes my folks look for me there I think. #medlibs |
| Emily J. Hurst @hurstej @CarolinaFan1982 so you have office hour at the SON? I have always liked that model. Take the library to them. Working? Popular? #medlibs |
| Nikki Dettmar @nikdett @blevinsa totally agree library FB pages more often librarian aggregators than users #medlibs |
| Michelle Kraft @krafty #medlibs @aldricham Ours is a ref/circ combo desk |
| Donna Berryman @BerrymanD @eagledawg I feel like we are educating about our consult service 1 person at a time. Many people like it, though. #medlibs |
| Emily J. Hurst @hurstej Ive seen good things and strong relationships librarian-faculty and librarian-student form thanks to on site office hours. #medlibs |
| Eric Schnell @ericschnell @hurstej I also find that customers generally do not wish to interact with library via social media #medlibs |
| Nikki Dettmar @nikdett Nice! RT @CarolinaFan1982: @Get what is on the students minds by stationing myself in break area with a computer and some coffee #medlibs |
| Margaret Henderson @mehlibrarian @hurstej @CarolinaFan1982 He's worked off his feet. They adore him. #medlibs |
| Donna Berryman @BerrymanD @eagledawg And I have to say that people in healthcare understand the concept of an appointment. Challenge = how to make that EASY #medlibs |
| Amy Blevins @blevinsa #medlibs I like the single point of service model. Why make patrons figure out which desk they need to be at? |
| Michelle Kraft @krafty EXACTLY RT @blevinsa: #medlibs I like the single point of service model. Why make patrons figure out which desk they need to be at? |
| Mike Scully (nope, not The Simpsons guy…) @mscully66 #medlibs As a solo, ref is "ad hoc". So is every other library function. |
| Roy Brown @CarolinaFan1982 @blevinsa I don't make them figure it out, I just take the service to them. I even to night consultations & classes online #medlibs |
| Stephanie Schulte @s_schulte We trained our desk staff to both handle basic red &refer for consults properly.ref stats have not declined as a result of model. #medlibs |
| Emily J. Hurst @hurstej Agree! Wish more used this concept RT @krafty: EXACTLY RT @blevinsa: #medlibs I like the single point of service model. |
| Nikki Dettmar @nikdett Totally. Move the question, not the person. MT @blevinsa: #medlibs I like the single point of service model. |
| Roy Brown @CarolinaFan1982 @s_schulte That is what we do here at VCU #medlibs |
| Michelle Kraft @krafty #medlibs I worry if I only had office hours that nobody would contact me. Plus our departments are loath to give office space in their area |
| Emily J. Hurst @hurstej I strongly advocated for single service point at one location but heard this "im a librarian I don't check out books" #medlibs #fail |
| Margaret Henderson @mehlibrarian @blevinsa Lib on other campus has 2 desks but ref desk with computers so obvious. They are busy, but undergrad not professional #medlibs |
| Nikki Dettmar @nikdett @BerrymanD true that healthcare understands appts best use of time but agree setup is challenge. Open calendar not best #medlibs |
| Roy Brown @CarolinaFan1982 @krafty #medlibs I am lucky in that respect and while I say I have office hours. I tell them if you see me I am open for business :) |
| Stephanie Schulte @s_schulte @krafty Why do you think that would happen? #medlibs |
| Billie Anne Gebb @BAGebb Late and lurking for #medlibs after a long day (with a glass of Pinot grigio) |
| Michelle Kraft @krafty #medlibs at our single service desk I see how people are messign up their catalog searches, trying to find ebooks, or verify citation |
| Amy Blevins @blevinsa @CarolinaFan1982 but can you check out books? :) I don't know that we'd have enough staff for the desk without librarians. #medlibs |
| Nikki Dettmar @nikdett @BAGebb welcome, one of my fav wines too! #medlibs |
| Ryan Harris @RyloLH As I still work at the reference desk I have to admit I'm glad we have two different desks for reference and circ #medlibs |
| Michelle Kraft @krafty #medlibs @s_schulte Our culture is more call the library not a specific librarian |
| Roy Brown @CarolinaFan1982 @blevinsa Moststudents are not real interested in books but they know that is one thing I cannot do being stationed in their school #medlibs |
| Donna Berryman @BerrymanD Our librarians do not do circ. We do have trained Answer Desk staff - they do some basic reference & refer to on-call librarian #medlibs |
| Nikki Dettmar @nikdett @CarolinaFan1982 do they stop you in the bathroom for ref questions though? (only half joking) #medlibs |
| Amy Blevins @blevinsa @hurstej that's the worst. #medlibs it's really not that hard to check out a book and it's all about being part of a team and not elitist |
| Roy Brown @CarolinaFan1982 @eagledawg on the way sometimes.... :) #medlibs |
| Michelle Kraft @krafty #medlibs in other words the single desk is my test lab to see how others find/can't find stuff. B/c I cant go around to every1 in whole hosp |
| Billie Anne Gebb @BAGebb @hurstej Whoa, really? That's too bad. It's all a part of the job #medlibs |
| Michelle Kraft @krafty #medlibs Yeah I check out books, take fines, unjam the printers, answer phones, point to the bathroom and do real ref questions on our desk |
| Mike Scully (nope, not The Simpsons guy…) @mscully66 @eagledawg @CarolinaFan1982 #medlibs Confession: I once took a reference question in rest room as we were both, uh, "doing our business." |
| Emily J. Hurst @hurstej @BAGebb srsly! I guess I'm just more evolved, I can check out a book and answer a ref question if I have to #evolved #medlibs |
| Roy Brown @CarolinaFan1982 @hurstej That is the problem with some librarians, this attitude that some service tasks are beneath them #medlibs #fail |
| Emily J. Hurst @hurstej @krafty applause! #medlibs |
| Nikki Dettmar @nikdett @mscully66 now THAT is some dedicated service! ;) #medlibs |
| Donna Berryman @BerrymanD Whether we do this on a desk, in office hours in a school, on the fly - it's all reference. Right? Just different models. #medlibs |
| Billie Anne Gebb @BAGebb Okay, I do hate having to fix the printer :-) #medlibs |
| Margaret Henderson @mehlibrarian @CarolinaFan1982 @hurstej Service is the thing. #medlibs |
| Donna Berryman @BerrymanD And a lot of the success of any model has to do with building relationships. #medlibs |
| Roy Brown @CarolinaFan1982 @mscully66 @eagledawg I work a school of nurses not many guys who could corner me in the bathroom #medlibs |
| Emily J. Hurst @hurstej @CarolinaFan1982 agreed! I library is a sum of it's parts and it's services. #medlibs |
| Amy Blevins @blevinsa #medlibs my office is off the beaten path so I wouldn't get the impromptu questions there. I still love the idea of on-site reference |
| Michelle Kraft @krafty #medlibs checking out the books I'm able to chat w/ them briefly to see if they need other books/jnls etc. Sort of like an elevator speech |
| Mike Scully (nope, not The Simpsons guy…) @mscully66 @eagledawg #medlibs I was pretty well "cornered"! |
| Ryan Harris @RyloLH @krafty me too aside from the fines and checking out books. This time of the year is all about telling people how to print PPs #medlibs |
| Roy Brown @CarolinaFan1982 Agreed 100% - RT @BerrymanD: And a lot of the success of any model has to do with building relationships. #medlibs |
| Margaret Henderson @mehlibrarian @BAGebb I had to fix a copier while wearing white once. Not a good thing but I did it. #medlibs |
| Billie Anne Gebb @BAGebb Agree RT @BerrymanD: Whether we do this on a desk, in office hours in a school, on the fly - its all reference. Right? #medlibs |
| Donna Berryman @BerrymanD In an academic med ctr where costs are always an issue,wonder about the wisdom of having prof libs sitting at a desk, waiting 4 ?s #medlibs |
| Emily J. Hurst @hurstej Library users not aware of the distinctions. We need to give them a seamless painless experience if we want them to come back #medlibs |
| Billie Anne Gebb @BAGebb 2nd! RT @CarolinaFan1982: Agreed 100% - RT @BerrymanD: And a lot of the success of any model has to do with building relationships. #medlibs |
| Roy Brown @CarolinaFan1982 @hurstej None of us can do our jobs with out one another, librarians need support staff and they need us. Need to work as a team #medlibs |
| Amy Blevins @blevinsa @RyloLH @krafty so true! Printing PPis really all that happens in the mornings. #medlibs |
| Billie Anne Gebb @BAGebb RT @hurstej: Library users not aware of distinctions. We need to give them a seamless painless experience if we want them back #medlibs |
| Stephanie Schulte @s_schulte @BerrymanD exactly. #medlibs |
| Nikki Dettmar @nikdett @BerrymanD budget cuts have decimated our info services FTEs. I pitch in 2 hours a week to help & glad for keeping it real. #medlibs |
| Donna Berryman @BerrymanD OK everyone - what are these PPs that everyone is printing? #medlibs |
| Margaret Henderson @mehlibrarian @aldricham But if you take the time to get out, you can see them in their school instead of at the desk. #medlibs |
| Emily J. Hurst @hurstej @CarolinaFan1982 agreed! We can learn a lot from one another to make the experience better for the user #medlibs |
| Michelle Kraft @krafty #medlibs But it isn't just me who does that. All libs and assistants who work the service desk do the same thing. Really get to know users |
| Billie Anne Gebb @BAGebb @BerrymanD Power Points? #medlibs |
| Ryan Harris @RyloLH @eagledawg I'd love to see some of our RML folks at the reference desk for a few hours #medlibs |
| Donna Berryman @BerrymanD In our library, we work as a team, too. Only, it's a slightly different flavor than what I'm hearing here. #medlibs |
| Amy Blevins @blevinsa #medlibs yep. PP=PowerPoint |
| Mike Scully (nope, not The Simpsons guy…) @mscully66 @CarolinaFan1982 @hurstej #medlibs In American Sign Language Librarian, L. Clerk, L. Tech., L. Page r signed "Library (Work)er". No diff. |
| Michelle Kraft @krafty #medlibs I'm not saying it wouldn't work but I think embedded/clinical librarian would work better in hosp enviro than office hours |
| Donna Berryman @BerrymanD @BAGebb Oh, really? Power Point slides? Used to seeing that as PPT. (Sheepish) #medlibs |
| Margaret Henderson @mehlibrarian @RyloLH When I first started my U sent the catalogers out to the desk so they would know how people looked for things #medlibs |
| Margaret Henderson @mehlibrarian @krafty Hopefully we can try that soon. But how much does it depend on personality? #medlibs |
| Billie Anne Gebb @BAGebb @BerrymanD That's what I use too, but was guessing :-) #medlibs |
| Ryan Harris @RyloLH @mehlibrarian that would be even better! #medlibs |
| Michelle Kraft @krafty DEFINITELY MT @mehlibrarian: @RyloLH When first started my U sent the catalogers to the desk to know how people looked for things #medlibs |
| Mike Scully (nope, not The Simpsons guy…) @mscully66 @CarolinaFan1982 @hurstej #medlibs (Pt. 2) Is there a way to make delineation of library duties invisible to our patrons? |
| Nikki Dettmar @nikdett @ericschnell but you were able to do other work during shift right? #medlibs |
| Roy Brown @CarolinaFan1982 @krafty #medlibs I would agree w/that. Hosp. staff really have little time to get to library. have to go to them & be present #medlibs |
| Amy Blevins @blevinsa @mehlibrarian @rylolh that sounds like a great idea. Our IT folks at ECU sat w/us at desk to learn more about user behavior. #medlibs |
| Donna Berryman @BerrymanD @krafty Clinical lib presents its own problems. 1=building the service. That's huge. Meaning lib is not "pdf finder & printer" #medlibs |
| Stephanie Schulte @s_schulte @mehlibrarian to some degree, I'd say yes it does,alter. you don't want someone afraid of getting out of comfort zone. #medlibs |
| Roy Brown @CarolinaFan1982 @mscully66 @hurstej No there isn't which is why I help where I can when I can, regardless of the task #medlibs |
| Emily J. Hurst @hurstej @eagledawg @ericschnell #medlibs #medlibs I know I used to get so much other work done when I had desk duty. (Declining years) |
| Michelle Kraft @krafty #medlibs YES! Catalogers should work the desk to know how NORMAL people find things. The service desk is my test kitchen & I'm an info chef |
| Amy Blevins @blevinsa @blevinsa @mehlibrarian @rylolh #medlibs they decided to do that on their own too! I miss Laupus's IT folks. They are awesome |
| Nikki Dettmar @nikdett Move the ?, not the person RT @mscully66: #medlibs (Pt. 2) Is there a way to make delineation of library duties invisible to our patrons? |
| Donna Berryman @BerrymanD @blevinsa Good idea but at our library, if anyone sat at the ref desk to learn user behavior, we wouldn't have learned much. #medlibs |
| Roy Brown @CarolinaFan1982 @s_schulte @mehlibrarian Also you would need to be a people person and have the requisite skills to do searches etc. on the fly #medlibs |
| Nikki Dettmar @nikdett #medlibs RT @TBrigham At my lib it is me (librarian) and co-worker (lib assistant)-people seem to confuse diff of what we do. |
| Ryan Harris @RyloLH @blevinsa I'm 1 of 2 librarians who works at ref desk, the rest of staff at desks are techs, wish more librarians saw what i do #medlibs |
| Roy Brown @CarolinaFan1982 @mehlibrarian I am afraid we are gonna need way more staff to make a model like that effective #medlibs |
 | TBrigham @TBrigham #medlibs @mscully66 Wondering that too. At my lib it's me (librarian) and coworker (lib assistant)-people seem to confuse diff of what we do |
| Amy Blevins @blevinsa @BerrymanD tough to predict the business, that's for sure. I don't remember how effective they found it. #medlibs |
| Michelle Kraft @krafty @eagledawg @mscully66 #medlibs Our users think we are all the same at the ref desk until they have a complicated ILL, circ, ref qu. |
| Margaret Henderson @mehlibrarian @BerrymanD In the 1980s, when I started, it was very different. All users came to the desk. It was FUN #medlibs |
| Ryan Harris @RyloLH @eagledawg at my institution the non-librarians are just as capable as librarians in helping with research #medlibs |
| Eric Schnell @ericschnell @eagledawg Some. Primary position was IT support. Couldn't defrag a disk or configure server when not in front it, at that time #medlibs |
| Donna Berryman @BerrymanD Not sure I want 2 make "delineation of library duties invisible to patrons." They already think everyone in library = a librarian #medlibs |
 | Jules Shore @7shores I've known Catalogers that would quit before talking to a patron. #medlibs |
| TBrigham @TBrigham RT @krafty: #medlibs YES! Catalogers should work the desk to know how NORMAL people find things. The service desk is my test kitchen &am ... |
| Michelle Kraft @krafty @mehlibrarian #medlibs ALL 15 lib employees are on our service desk so we have a lot of personalities |
| Roy Brown @CarolinaFan1982 @RyloLH @eagledawg some where I am at are too. #medlibs |
| Donna Berryman @BerrymanD @mehlibrarian Don't get me wrong. I think ref desk stuff is fun, too. I just don't know if it is the best use of our time. Depends #medlibs |
| Mike Scully (nope, not The Simpsons guy…) @mscully66 @krafty @eagledawg #medlibs As a solo I *am* "all the same"! ;-) |
| Margaret Henderson @mehlibrarian @RyloLH I wish that were true everywhere. Some staff are just there for the paycheck. #medlibs |
| Roy Brown @CarolinaFan1982 @s_schulte @aldricham I have a poster at MLA this year, about all I am doing in this respect #medlibs |
| Nikki Dettmar @nikdett @mscully66 and I have no clue how solos do it all, seriously! #medlibs |
| Donna Berryman @BerrymanD I want catalogers to know how people search - but I don't necessarily want them to do ref or on-call. #medlibs |
| Michelle Kraft @krafty #medlibs at the service desk we are the same until we need the fill in blank "specialist" docs used to idea of generalists and specialist |
| Emily J. Hurst @hurstej #mlanet13 :) RT @CarolinaFan1982: @s_schulte @aldricham I have a poster at MLA this year, about all I am doing in this respect #medlibs |
| Eric Schnell @ericschnell Hear Hear! RT @krafty: #medlibs YES! Catalogers should work the desk to know how NORMAL people find things. |
| Margaret Henderson @mehlibrarian @BerrymanD Now it is very different. When I started we still used PRINT Index Medicus. #medlibs |
| Michelle Kraft @krafty #medlibs Many times I have said "hold on let me get the circulation specialist." or ILL specialists. |
| Donna Berryman @BerrymanD Not sure I agree with this "everyone should work the desk" philosophy #medlibs |
| Emily J. Hurst @hurstej UNCHSL once a month during the public services department meeting they did and they were great! @ericschnell @krafty #medlibs |
 | Laura Botts @laurabotts RT @7shores: I've known Catalogers that would quit before talking to a patron. #medlibs |
| Mike Scully (nope, not The Simpsons guy…) @mscully66 @eagledawg #medlibs Dirty little secret: with the volume I have coming at me, I don't "do it all". #firehose |
| Ryan Harris @RyloLH @BerrymanD its not that it's always needed but often non-front line staff dont have the user experience in mind #medlibs |
| Roy Brown @CarolinaFan1982 @mscully66 @eagledawg I was a solo librarian for awhile and there were days I was overwhelmed. #medlibs |
| Donna Berryman @BerrymanD @mehlibrarian And in 1 year, 2 years, 10 years it will be very different from now. That's why we love this job. #medlibs |
| Margaret Henderson @mehlibrarian @7shores My grandmother was a cataloguer. But she hated reference:-) #medlibs |
| Amy Blevins @blevinsa @krafty #medlibs me too! There are plenty of circ things that I just can't do. |
| Emily J. Hurst @hurstej My circ skills have really diminished. I used to be great a most systems. I miss those days! #medlibs |
| Michelle Kraft @krafty #medlibs When hit w/ a reference question our assistants will then say let me get the librarian, PubMed specialist, or RefWorks specialist. |
| Nikki Dettmar @nikdett @mscully66 @CarolinaFan1982 triage well and/or fire juggler? :) #medlibs |
| Stephanie Schulte @s_schulte @BerrymanD I agree. If you're tied to a desk, you're tied to the bldg and can't bet out and do more impactful activities. #medlibs |
| Donna Berryman @BerrymanD @RyloLH I get that. I just don't think I accept the idea that the only way to get that is to work the desk #medlibs |
| Roy Brown @CarolinaFan1982 @hurstej Next time we have an opening at VCU, apply and we can help you get those skills back quickly. Close to #UNC #medlibs |
| Emily J. Hurst @hurstej Is anyone doing "roving reference" I haven't heard much about it anymore. But more mobile devices make it easier than ever. #medlibs |
| Michelle Kraft @krafty .@blevinsa #medlibs Yeah lots of circ stuff I can't do either. But can check out books, collect fines, reset passwords. |
| Roy Brown @CarolinaFan1982 @eagledawg @mscully66 Something like #medlibs |
| Margaret Henderson @mehlibrarian @blevinsa We are switching to Primo/Alma. I'm not sure I want to know the new system :-) #medlibs |
| Donna Berryman @BerrymanD @SeerGenius Because "the desk" requires pretty high level customer service skills. There are other ways 2 learn how people search #medlibs |
| Roy Brown @CarolinaFan1982 @hurstej Wouldn't that kind of be what we are doing when we are taking services to patrons where they are? #medlibs |
| Amy Blevins @blevinsa @krafty our fines go through the payroll system so we never touch money. #medlibs |
| Margaret Henderson @mehlibrarian @aldricham I hope so. That would mean they see our value. #medlibs |
| Emily J. Hurst @hurstej @CarolinaFan1982 true just curious. I think it had a different meaning before. Roving the stacks or the reading room #medlibs |
| Ryan Harris @RyloLH @hurstej we don't have roving but patrons can click an icon on public computer & someone from reference will go directly to them #medlibs |
| Michelle Kraft @krafty #medlibs RT @krafty: @BerrymanD @SeerGenius If they don't work they desk they don't know their user group whether they are ILL or cataloger. |
| Roy Brown @CarolinaFan1982 @hurstej If we did that where I am, the students would give us some dirty looks. They don't seem to want to be bothered #medlibs |
| Emily J. Hurst @hurstej @RyloLH oh fancy! a librarian at your service - is it a highly used service? #medlibs |
| Stephanie Schulte @s_schulte @BerrymanD @SeerGenius the bulk of questions that come to our desk are not complex. don't need a librarian to answer. #medlibs |
| Donna Berryman @BerrymanD "Roving ref" used to remind me of sales clerks in a high-end dept store following you around saying "Can I help you?" Annoying. #medlibs |
| Donna Berryman @BerrymanD @krafty Not sure I agree that the only way to know the user group is to work the desk. #medlibs |
| Roy Brown @CarolinaFan1982 @s_schulte @BerrymanD @SeerGenius That is what we found here at VCU as well so we move off the desk and into the schools #medlibs |
| Nikki Dettmar @nikdett @aldricham in 10 yrs our embedded brain chip implants will answer reference questions via telepathy ;) #medlibs |
| Ryan Harris @RyloLH @hurstej no unfortunately not, but nice to have another option for access to us especially as we have 5 floors where patrons can be #medlibs |
| Margaret Henderson @mehlibrarian @RyloLH That is an interesting service. Do you have an on call person to answer requests from public computers? #medlibs |
| Amy Blevins @blevinsa #medlibs we have instant messaging. I don't think I'd want to rove. It seems too intrusive. Like pushy salespeople in dept stores. |
| Michelle Kraft @krafty #medlibs @BerrymanD How else is a cataloger going to know how a patron uses the catalog?! People don't use the catalog the way catalogers do |
| Emily J. Hurst @hurstej @eagledawg @aldricham don't forget to keep track of your mental reference stats! #medlibs |
| Roy Brown @CarolinaFan1982 @blevinsa I agree #medlibs |
| Eric Schnell @ericschnell Great point! MT @s_schulte If you're tied to a desk, you're tied to the bldg and can't bet out and do more impactful activities. #medlibs |
| Donna Berryman @BerrymanD @s_schulte Agreed! Most ?s aren't complex. Wish I knew how many years I spent directing people to bathrooms & phones. #medlibs |
| Nikki Dettmar @nikdett @hurstej @aldricham oh I'm sure there will be whatever equivalent there is in 10 years of an app for mental telepathy ref stats ;) #medlibs |
| Jules Shore @7shores RT @eagledawg: @aldricham in 10 yrs our embedded brain chip implants will answer reference questions via telepathy ;) #medlibs |
| Donna Berryman @BerrymanD @krafty But, we can capture their attempts to find things now. Capture and analyze. Do user testing. Do focus groups. Do ANYTHING. #medlibs |
| Roy Brown @CarolinaFan1982 @aldricham @hurstej @eagledawg Too funny #medlibs |
| Ryan Harris @RyloLH @krafty yes! Working on EDS implementation with cataloger is often challenging because of this #medlibs |
| Margaret Henderson @mehlibrarian @krafty People don't use PubMed the way we do either. Our students loved new PubMed few years ago when the librarians hated it. #medlibs |
| Nikki Dettmar @nikdett @aldricham @hurstej that's a great sign! The day I stop asking questions is the day I need to not be in the #medlibs field anymore. |
| Michelle Kraft @krafty #medlibs @BerrymanD The data from the capture files from most OPACS is crummy, it doesn't show how the user searches. |
| Donna Berryman @BerrymanD CUSTOMER SERVICE = the name of the game at the desk - whatever you call it. There are some people who should not be on the desk. #medlibs |
| Stephanie Schulte @s_schulte @krafty don't think our patrons use catalog that much. they use databases and other e sources, but they don't have to go thru cat. #medlibs |
| Jules Shore @7shores I'm assuming everyone will have that implant not just Librarians. We'll be the ones programming the search interface. #medlibs |
| Nikki Dettmar @nikdett Def. RT @krafty: #medlibs @mehlibrarian Exactly! Seeing how people use PubMed makes you better at teaching/showing people how to use it. |
| Amy Blevins @blevinsa @BerrymanD #medlibs they could shadow. That way their poor customer service skills wouldn't affect users. |
| Roy Brown @CarolinaFan1982 @s_schulte Getting a discovery tool & some students are flipping out b/c they use catalog which is going away. Might be surprised #medlibs |
| Donna Berryman @BerrymanD @krafty We need 2 make that data better. Period. Can't rely on "desk" for learning how users search. How many hours will that take? #medlibs |
| Stephanie Schulte @s_schulte @aldricham they should count! :) #medlibs |
| Donna Berryman @BerrymanD You don't have to be at THE DESK to see how people do things. It happens all around us. There are other ways to interact w people. #medlibs |
| Michelle Kraft @krafty I work 1 hr/day doesn't take long RT @BerrymanD: Can't rely on "desk" for learning how users search. How many hours will that take? #medlibs |
| Margaret Henderson @mehlibrarian @CarolinaFan1982 Did I tell you about the psychiatry prof with 162 saved e-journals? He was upset about our change to Primo. #medlibs |
| Stephanie Schulte @s_schulte @CarolinaFan1982 I'd flip out too. haven't met a discovery tool yet that I liked. LOL. #medlibs |
| Roy Brown @CarolinaFan1982 @mehlibrarian No and that is crazy. #medlibs |
| Michelle Kraft @krafty #medlibs I agree learning how people find things happens all around you but some who don't go on the desk don't go out of their office |
| Roy Brown @CarolinaFan1982 @s_schulte Seem great if you don't know anything but if looking for something specific....forget it #medlibs |
| Margaret Henderson @mehlibrarian @s_schulte Try doing a known item search on a discovery tool. Doesn't work. #medlibs |
| Donna Berryman @BerrymanD @krafty Not making myself clear. I would sit at desk for 4 hr shifts & sometimes have 1 question. Can't learn user behavior then #medlibs |
| Stephanie Schulte @s_schulte @krafty that's not really effective either. it takes a model of service that requires more engagement. #medlibs |
| Donna Berryman @BerrymanD @krafty But that's a management problem, not a traditional v alternative ref desk situation #medlibs |
| Margaret Henderson @mehlibrarian @7shores Actually, Bill Gates will program the interface, so you should be scared! #medlibs |
| Michelle Kraft @krafty True! RT @BerrymanD: @krafty But that's a management problem, not a traditional v alternative ref desk situation #medlibs |
| Donna Berryman @BerrymanD I stick to my position: whatever works for your institution is what you should do. And desk work requires good cust service skills #medlibs |
| Nikki Dettmar @nikdett @BerrymanD 4 hours is crazy long, I like the 1 hr info desk shifts. #medlibs |
| Roy Brown @CarolinaFan1982 @blevinsa @mehlibrarian @s_schulte True, other part is we are used to the catalog and find it hard to change #medlibs |
| TBrigham @TBrigham @s_schulte @krafty #medlibs what about if u r a solo or 2 person library? What other engagements do see working? |
| Donna Berryman @BerrymanD @eagledawg Doesn't matter if 4 librarians sit at the desk for 1 hour each or if 1 sits for 4 hours if all they get is one question #medlibs |
| Amy Blevins @blevinsa @hurstej maybe someday. We need to get IRB approval first. That's taking a long time. #medlibs |
| Margaret Henderson @mehlibrarian Very true RT @BerrymanD: whatever works for your institution is what you should do. And desk work requires good cust service skills #medlibs |
| Eric Schnell @ericschnell Something fun to watch after #medlibs http://t.co/GvE8S45s |
| Donna Berryman @BerrymanD @eagledawg And 1 hour how many times a week? #medlibs |
| Emily J. Hurst @hurstej @blevinsa good luck would be v good project #medlibs |
| Roy Brown @CarolinaFan1982 @TBrigham @s_schulte @krafty Good question, that is a tough work enviroment to do much as you are already overstretched #medlibs |
| Stephanie Schulte @s_schulte @TBrigham I've not been in ur shoes, but I'd advocate for choosing activities that have most impact for your institution. #medlibs |
| Nikki Dettmar @nikdett @BerrymanD I go beyond info desk ref expectations to assist if it's light traffic though. My RML job is different. I value real. #medlibs |
| Michelle Kraft @krafty #medlibs @TBrigham @s_schulte As a solo or dual librarian I would get as much self serve and online as possible & start hitting the floors |
| Stephanie Schulte @s_schulte @TBrigham which means you purposely stop something. #medlibs |
| Michelle Kraft @krafty #medlibs RT @WKHealthOvid: This month’s FREE resource is GLOBAL HEALTH on #OvidSP. Sign up now. http://t.co/pwVtsx9H |
| Roy Brown @CarolinaFan1982 @s_schulte @TBrigham Really don't have much choice as doing anything else would really be putting yourself in a tough spot #medlibs |
| Donna Berryman @BerrymanD With traditional ref desk the other ? is what happens to productivity when we chop up our days with ref desk shifts + meetings? #medlibs |
| Michelle Kraft @krafty #medlibs @TBrigham @s_schulte Don't sweat the back office stuff get people using the stuff you have and get into meetings, consults, etc. |
| TBrigham @TBrigham @CarolinaFan1982 @s_schulte @krafty not trying to be difficult- just trying to get ideas of how to be more engaged w/ staff of 2 #medlibs |
| Nikki Dettmar @nikdett @TBrigham network w/@mscully66 & @alisha764, your fellow solo #medlibs! |
| Emily J. Hurst @hurstej oh that reminds me any #medlibs going to Educause this year? just trying to find out I hope I can go. |
| Michelle Kraft @krafty #medlibs We work 1 hour/day on the desk & 1 hour as back up helper 5 days/wk. If we are short staffed it is more. |
| Roy Brown @CarolinaFan1982 @TBrigham @s_schulte @krafty I just wish I had an insightful suggestion, because I was a solo librarian for awhile. #Medlibs |
| Stephanie Schulte @s_schulte @BerrymanD BINGO! #medlibs |
| Donna Berryman @BerrymanD @s_schulte Thanks. Was always a problem for me. #medlibs |
| Michelle Kraft @krafty #medlibs @SeerGenius @BerrymanD Having a debate about need for cataloger or ILL person 2 b on service desk to see how real people find stuff |
| Eric Schnell @ericschnell What she said RT @s_schulte: @BerrymanD BINGO! #medlibs |
| Margaret Henderson @mehlibrarian @TBrigham @s_schulte I you don't make the contacts as a solo, you don't have advocates for your service. Need balance. #medlibs |
| Michelle Kraft @krafty #medlibs @TBrigham try possibly doing grand rounds or a little clinical librarianship. Round w/ nurses to give patient ed stuff...brainstorm |
| Stephanie Schulte @s_schulte must cut out of the chat to help daughter with clothing choices for the tomorrow. Be not afraid of changing ref everyone! night! #medlibs |
| Roy Brown @CarolinaFan1982 @mehlibrarian @TBrigham @s_schulte Finding that balance is where the challenge lies #medlibs |
| Michelle Kraft @krafty RT @CarolinaFan1982: @mehlibrarian @TBrigham @s_schulte Finding that balance is where the challenge lies #medlibs |
| Amy Blevins @blevinsa #medlibs thanks for great discussion all. Have a great night! |
| Margaret Henderson @mehlibrarian @krafty At VCU we have ILL paras and other paras on desk, but not librarians anymore. #medlibs |
| Nikki Dettmar @nikdett There is never The One Way For Reference - the key is finding multiple ways that work for us & users. Thanks #medlibs for great chat! |
| Donna Berryman @BerrymanD Our ILL people are on our info desk & have been for a long time. Our cataloger is also a liaison to pediatrics & very busy. #medlibs |
| Roy Brown @CarolinaFan1982 well put RT @eagledawg: There is never The One Way For Reference - the key is finding multiple ways that work for us & users. #medlibs |
| Michelle Kraft @krafty #medlibs @mehlibrarian We only have 15 people so everybody is on the single service desk at some time |
| Donna Berryman @BerrymanD BINGO!! RT @eagledawg: There is never The One Way For Reference - the key is finding multiple ways that work for us & users. #medlibs |
| Margaret Henderson @mehlibrarian @eagledawg Yes, you need to know your users. And every place is unique. #medlibs |
| Roy Brown @CarolinaFan1982 Everyone have a good night. Has been fun as always... until next week :) #medlibs |
| Nikki Dettmar @nikdett @aldricham totally. I'd be in on CPOE too if 2 other RMLers weren't already there! #medlibs |
| TBrigham @TBrigham #medlibs Thanks everyone for ur suggestions on how to get engaged! V helpful & will explore ideas. Have a great night! |
| Michelle Kraft @krafty #medlibs @eagledawg @aldricham CPOE? |
| Nikki Dettmar @nikdett Transcript for tonight's #medlibs chat is at http://t.co/n7EDOOfT |
| Donna Berryman @BerrymanD Good night, everyone! Don't worship the desk. Manage the service. #medlibs |
| Margaret Henderson @mehlibrarian @krafty At Cold Spring Harbour Lab in 1990s we had no desk. People asked the person found in one of offices by the front door #medlibs |
| Nikki Dettmar @nikdett @krafty @aldricham my jargon fail - help for computerized provider order entry (CPOE) in electronic health records (EHRs) #medlibs |
| Michelle Kraft @krafty So true RT @BerrymanD: Don't worship the desk. Manage the service. #medlibs |
| Roy Brown @CarolinaFan1982 Agreed !! - RT @BerrymanD: Good night, everyone! Don't worship the desk. Manage the service. #medlibs |
| Margaret Henderson @mehlibrarian Good night. Off to see who wins Project Runway. Can't wait for hockey season. #medlibs |
| Michelle Kraft @krafty #medlibs @SeerGenius I think of the service desk as my test kitchen and I am the information chef testing ideas on customers |
#medlibs content from Twitter.