Cookie Policy

Updated May 2018.


Symplur LLC ( “Symplur”, “us,” “we,” or “our”) are committed to protecting the privacy of the users (“user”, “you” or “your”).

For the purposes of this Policy, the term, “Site(s)”, shall refer collectively to as well as the other websites that we operate and that link to this Policy. The term “Service(s)” refers to the products and services which we market for subscription.

This Policy is designed to assist you in understanding how and when we use cookies on our Sites and Services.

Cookies and Other Technologies

We may employ cookie technology to store and sometimes track information about the users of our Sites and Services. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently to improve the user experience, as well as to provide certain information to the owners of the site. Our Sites set cookies which remain on your computer for differing times. Some expire at the end of each session and some remain for longer so that when you return to our Site or Services, you will have a better user experience.  Most web browsers automatically accept cookies, but you can change your browser to prevent the browser from accepting cookies.

By themselves cookies do not personally identify you; they merely recognize your Web browser, unless you choose to identify yourself to us, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Us” or a “Get a Demo”) or have previously identified yourself to us, you remain anonymous to us.

We may use tracking pixels, web beacons (small pieces of data that are embedded in images on the pages of websites) and auditing software to track page views and entry and exit points to and from the Site and Services. In addition, we may use tracking pixels, web beacons, cookies, customized links and/or similar technologies to determine whether electronic newsletters or communications sent by us, to those who have requested them from us, have been opened and which links are clicked.

Types of Information Collected

Through the use of cookie technology or otherwise, we may track and collect information about your computer and software when you visit this Site. This information may include: (i) your IP address; (ii) domain name; (iii) type of computer; (iv) type of web browser; (v) access times; and (vi) referring websites addresses (collectively “Traffic Data”). Traffic Data assists us to design and arrange our web pages in the user-friendliest manner and to continually improve our Site to better meet the needs of users.

We use the following sorts of cookies and/or other similar technologies (as described above), either alone or in combination with each other to create a unique device ID:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Sites and Services under our terms with you. They include, for example, cookies that enable you to log into secure areas of our Sites and Services.
  • Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Sites and Services when they are using it. This helps us for our legitimate purposes to improve the way our Sites and Services work, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognize you when you return to our Sites and Services. This enables us, subject to your choices and preferences, to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies are used to gather information about the pages on the Sites and Services that you visit, and also other information about other websites that you visit, so as to place you in a “market segment”. This information is collected by reference to the IP address that you are using and/or your unique user ID, and includes information about the county and city you are in, together with the name of your internet service provider. This information is then used to place interest-based advertisements on the Site which are believed to be relevant to your market segment. For more information about this type of interest-based advertising, and about how to turn this feature off please visit

Some of the cookies used by the Sites and Services are set by us, and some are set by third parties who are delivering services on our behalf.

Our Cookies

We use third parties to monitor use of our Site and Services, and to monitor the success of our marketing (for example, by receiving reports on what pages you visit on our site, emails you open or click .  We summarise our main partners below:


Google Analytics: we use Google Analytics, to help us improve our Sites.  Google Analytics uses cookies to help the Site analyse how visitors use the Sites.  The information generated by the cookie about your use of the Sites (including your IP address) will be transmitted to and stored by a Google server. Google uses this information for the purpose of evaluating usage of a website, compiling reports on website activity and internet usage.  You can prevent the storage of data relating to your use of the Site and created via the cookie (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link:


Cookie Name Purpose Type More Information


Google Analytics Analytical/performance


Google Analytics Analytical/performance


Google Analytics Analytical/performance


Google Analytics Analytical/performance


Google Analytics Analytical/performance


Cookie Name Purpose Type More Information
SYMPLURHHP Symplur Platform Platform Security
SYMPLUR_SESSION_PROD”  Symplur Platform Platform Security
intercom- Intercom Chat Support and notifications


Cookie Name Purpose Type More Information
varies Twitter Embedded Content
varies Facebook Embedded Content


Disabling cookies

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.  Please note, however, that by blocking or deleting cookies used on the Sites or Services, you may experience reduced functionality of the Sites or Services and not be able to take full advantage of the Sites or Services.  If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. For more information about cookies, including how to set your internet browser to block or reject cookies, please go to

Local Storage Objects (“LSOs”)

We may use Local Storage Objects (LSOs), such as HTML5, to store our user’s information and preferences to help manage our user’s experience on our Site. Third parties that we partner with to provide certain features on our Site or to display advertising based upon your web browsing activity use LSOs, such as HTML 5, to collect and store information. This information is linked to our Visitor’s and Customer’s personal information. Various browsers may offer their own management tools for removing HTML5 LSOs.


We collect analytics information when you use our Sites and Services to help us improve them. We may also share anonymous data about your actions on our Sites and Services with third-party service providers of analytics services.


Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our Sites and Services.

Changes to this Policy

We may update this Policy from time to time. The amended Policy will be posted on the Site.  We encourage you to periodically review this page for the latest information on the Policy. If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Sites prior to the change becoming effective.  You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your continued use of the Site and/or our Services constitutes your understanding and acknowledgment of this Policy.