#HCLDR Transcript
Healthcare social media transcript of the #HCLDR hashtag.
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See #HCLDR Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | HCLDR Moderator @hcldr Behind this blue #hcldr logo is @JoeBabaian – your #hcldr chat moderator & host tonight! Tweeting in from the front lines in #Houston. |
| HCLDR Moderator @hcldr Hello and welcome everyone to the weekly Healthcare Leader Chat #hcldr |
 | Colin Hung @Colin_Hung @jamesian It's going to be fun Sally! #hcldr |
| HCLDR Moderator @hcldr RT @jamesian: Join me - and 100 others for #hcldr tonight. Discussion is about "consumerism" in health care. https://t.co/5tHPfL0Tb7 #hcsm Begins 5:30 Pacific time https://t.co/VsydCqJCx5 |
 | Rasu Shrestha MD MBA @RasuShrestha @Robinff3 @AtriumHealth @agoltz Experience and convenience = key delighters in healthcare. Should be the new norm. #AtriumHealthProud #voicetech #hcldr |
 | Jane K. Dickinson @JaneKDickinson RT @hcldr: Hello and welcome everyone to the weekly Healthcare Leader Chat #hcldr |
| HCLDR Moderator @hcldr For next hour we’ll be discussing: “Being A Healthcare Consumer” You can read more on the #hcldr blog https://t.co/0glXdlWofa https://t.co/5hg04EjRm6 |
| HCLDR Moderator @hcldr Tonight, my friend and #hcldr partner Colin is my wingperson. #hcldr |
 | Ziva Mann @MannZiva RT @ZeevNeuwirth: on #hcldr - super important topic. Thanks @JoeBabaian for the blog post and the questions! @Colin_Hung |
| Colin Hung @Colin_Hung @GailZahtz No worries Gail. We'll miss you and hope to catch you next week! #hcldr |
 | Joe Babaian 🇺🇦 @JoeBabaian @RareCandace Happy to see you! #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: Hello and welcome everyone to the weekly Healthcare Leader Chat #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @hcldr: For next hour we’ll be discussing: For next hour we’ll be discussing: “Being A Healthcare Consumer” You can read more on the #hcldr blog https://t.co/0glXdlWofa https://t.co/5hg04EjRm6 |
| Colin Hung @Colin_Hung RT @hcldr: For next hour we’ll be discussing: For next hour we’ll be discussing: “Being A Healthcare Consumer” You can read more on the #hcldr blog https://t.co/0glXdlWofa https://t.co/5hg04EjRm6 |
| Jane K. Dickinson @JaneKDickinson RT @hcldr: For next hour we’ll be discussing: For next hour we’ll be discussing: “Being A Healthcare Consumer” You can read more on the #hcldr blog https://t.co/0glXdlWofa https://t.co/5hg04EjRm6 |
| HCLDR Moderator @hcldr Let’s start off with some introductions! #hcldr @JoeBabaian |
| HCLDR Moderator @hcldr For those new to #hcldr - every week we gather at 8:30pm ET to discuss interesting & relevant healthcare topics. @JoeBabaian |
| Colin Hung @Colin_Hung @RareCandace Yay Candace! Great to see you online tonight. Hope all is well #Hcldr |
 | HealthSparq @HealthSparq Excited to be here for #HCLDR tonight - perfect topic for our first chat in a while! |
 | Beth Steckler (she/her) @purplemamabear Hello from ND care partner to my adult kids, co founder of Childhood Pancreas Foundation. #HCLDR |
| Joe Babaian 🇺🇦 @JoeBabaian @HealthSparq Hello! #hcldr |
| Jane K. Dickinson @JaneKDickinson RT @hcldr: For those new to #hcldr - every week we gather at 8:30pm ET to discuss interesting & relevant healthcare topics. @JoeBabaian |
 | Sally James @jamesian @Colin_Hung Nuance and doubt are my pillars. #hcldr https://t.co/3vAWJW4SMp |
 | Amy Ma - 馬錦華 - Settler on Indigenous land @Ctzen_Improver Hello from Montreal! Looking forward to learning and sharing with all of you tonight! #hcldr |
| Colin Hung @Colin_Hung Looking forward to tonight's discussion. Great topic and blog #hcldr |
 | Dr. Randi Dublin @RandiDublin Hi everyone! Randi joining from NY. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @Ctzen_Improver Great to see you! #hcldr |
 | Lisa Fitzpatrick,MD @askdrfitz Dr Lisa here in DC. Long time! Great topic tonight. #hcldr |
 | Fred Goldstein @fsgoldstein Good evening all, Fred here from Jacksonville, FL… #hcldr |
| HCLDR Moderator @hcldr We usually have 4 topics/questions that we discuss together as a community. #hcldr @JoeBabaian |
| HCLDR Moderator @hcldr The #hcldr chat lasts 1hr and is designed to educate and promote professional development in healthcare. @JoeBabaian |
| Joe Babaian 🇺🇦 @JoeBabaian @RandiDublin Hi Randi, hope you are well. #hcldr |
 | Nathan Grunewald MD MBA FACS @NathanGrunewald Greetings #hcldr superstars! 🦸♀️🦸♂️ #Innovation Officer and Urologist checking in from snowy #WI. 🌨⛄ 👋 @JoeBabaian and @Colin_Hung 👋 |
| Colin Hung @Colin_Hung @Ctzen_Improver Bon Soir Amy. So glad you are here with us tonight on #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @fsgoldstein Hello Fred! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @askdrfitz Hi Lisa! #hcldr |
| Colin Hung @Colin_Hung @RandiDublin Hello Dr. Dublin. Thanks for making time today for #hcldr |
 | Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD Hey #hcldr. Mario out of Houston. |
 | Bonnie C. Sheeren, BCPA @bonniesheeren Hi #hcldr! Bonnie Sheeren, independent pt advocate from Houston, TX! |
 | Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @NathanGrunewald @JoeBabaian @Colin_Hung Send me some snow, Doc. #hcldr |
 | Heather McCullen @H_SalemOaks Hi #hcldr, Heather joining from outside of Ann Arbor. I'm part of @SalemOaks |
| Colin Hung @Colin_Hung @askdrfitz Lisa!!! So lovely to see you tonight on #hcldr How are you? |
| Joe Babaian 🇺🇦 @JoeBabaian @NathanGrunewald @Colin_Hung Hi Nathan! Hope your evening is a good one! Welcome! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: Greetings #hcldr superstars! 🦸♀️🦸♂️ #Innovation Officer and Urologist checking in from snowy #WI. 🌨⛄ 👋 @JoeBabaian and @Colin_Hung 👋 |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @askdrfitz Hey, great to see you. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @askdrfitz Hey Lisa! Great to see u on #hcldr! |
| HCLDR Moderator @hcldr While intros continue, I’ll go over some #hcldr tweetchat guidelines. @JoeBabaian |
| HCLDR Moderator @hcldr Learn more about #hcldr and why @colin_hung and @JoeBabaian do this along with seeing each week’s topic on the #hcldr blog https://t.co/ZgftfgtJ6c |
| Colin Hung @Colin_Hung @RareCandace Yes! Will you be there too!!! #hcldr |
| Jane K. Dickinson @JaneKDickinson @JaneKDickinson tuning in from Colorado, US, where we now have a 100-inch base of snow on our ski mountain! Almost 300 inches so far this season. It's serious. #hcldr |
 | Dr. Gail Beck @GailYentaBeck #hcldr Joining this evening from Ottawa. |
| Jane K. Dickinson @JaneKDickinson RT @hcldr: The #hcldr chat lasts 1hr and is designed to educate and promote professional development in healthcare. @JoeBabaian |
| Colin Hung @Colin_Hung @fsgoldstein Fred!!! So great to see you my friend. Can't wait to see you in Orlando #hcldr |
 | Brad Lehman @brad_lehman Brad from Michigan. Greetings! I work with #SmileyAnswers and #HappyOrNot for Patient, Customer, and Employee Feedback - #hcldr chat 😀 https://t.co/lo1tNi02LG |
| Joe Babaian 🇺🇦 @JoeBabaian @JaneKDickinson Hi Jane! Welcome! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @GailYentaBeck Hello Gail :) Welcome! #hcldr |
| HCLDR Moderator @hcldr We assume all tweets during #hcldr are your own & not those of your employer (unless specifically expressed) @JoeBabaian |
| Colin Hung @Colin_Hung @NathanGrunewald @JoeBabaian Snow builds fortitude...or is that forts? I can recall the saying exactly. :) #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @brad_lehman Hello Brad, welcome! #hcldr |
| Fred Goldstein @fsgoldstein Thanks! Looking forward to see you, @JoeBabaian and all the other #hcldr folks.. Its been way too long.. |
 | Sandra Woods, CIPP/C; she/her @SandraWoodsMtl Have a fantastic #hcldr chat everyone! Can't join in tonight 'cause of a family event - but I'm sending hugs! https://t.co/u8HGKxJcr1 |
| Joe Babaian 🇺🇦 @JoeBabaian @fsgoldstein You bet! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @SandraWoodsMtl Miss you! #hcldr |
| Colin Hung @Colin_Hung @JaneKDickinson Hello Jane. I snowboarded for the first time on the CO Rockies a few weeks back. Loved it! So happy you are here #hcldr |
| HCLDR Moderator @hcldr We have 4 questions tonight labeled T1, T2, T3, & T4. Watch this blue @hcldr moderator circle to know which question we are on #hcldr @JoeBabaian |
| Joe Babaian 🇺🇦 @JoeBabaian RT @hcldr: We have 4 questions tonight labeled T1, T2, T3, & T4. Watch this blue @hcldr moderator circle to know which question we are on #hcldr @JoeBabaian |
| Colin Hung @Colin_Hung @brad_lehman Evening Brad. Thanks for being here again on #hcldr |
 | Lisa Davis Budzinski @lisadbudzinski Hello everyone! Lisa here from @Cpnervecenter & Florida 🌴#hcldr https://t.co/9qzAf4W5XS |
 | Zeev Neuwirth @ZeevNeuwirth #hcldr looking forward to this discussion. Thanks @JoeBabaian |
 | Stacey Tinianov (she/her) MPH, BCPA @coffeemommy @hcldr @JoeBabaian Waving hello from Northern California. Likely cannot stay long but love tonight's #hcldr topic and feeling super jazzed after a great conversation about innovation w/ a few digital health leaders & @aafp members. |
| Joe Babaian 🇺🇦 @JoeBabaian @EMRAnswers Hi Linda, glad you could join in! #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Hi all. I'm Shereese here in Maryland. #hcldr https://t.co/poCfhyDtk6 |
 | Mighty #HeathenSlut Casey🇺🇦🌟 @MightyCasey Won't be able to stick for the chat, since I'm actually "consuming" healthcare at the mo. In a hospital bed after getting a new knee this morning. Will observe that my journey included 2 years of preparing for this. #epatient #s4pm #hcldr 1/ |
 | Bill Wong, OTD, OTR/L @BillWongOT hello folks! #hcldr |
| Colin Hung @Colin_Hung @RareCandace We will definitely have to find each other on Monday then. I'm involved with the #ptexp forum on Monday. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @ShereesePubHlth @JoeBabaian @Colin_Hung Here ya go! #hcldr https://t.co/XxWHvtHe5f |
| HCLDR Moderator @hcldr Please label your answers with the appropriate T1, T2, T3, or T4 label. This will make our transcript easier to read #hcldr @JoeBabaian |
| Colin Hung @Colin_Hung @esteckler2 @JaneKDickinson All limbs intact! #hcldr |
 | Naomi, BSc MHSc @NaomiNerdsOut Hey all! Naomi from Toronto here tonight! Glad to be here especially after getting some wonderful time face to face with @Colin_Hung today! #hcldr |
 | Lisa Danielpour @LisaDani Hi from Cleveland patient and family advocate just back from Maryland trip. Excited for another great #hcldr discussion topic! |
 | Kistein Monkhouse, MPA @KisteinM @hcldr Hi #hcldr friends I’m Kistein from @PatientOrator. I’m excited for tonight’s chat as I’ve often questioned the idea of consumerism in #healthcare and its ability to cater for those with economic, or geographic barriers to access #healthcare. |
 | Erin Moriarty Wade @EMoriartyWade Hi #hcldr friends. I specialize in healthcare content writing and I’m the mom of a child with a rare disease. |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @MightyCasey Feel better. Speedy recovery. #hcldr |
| Colin Hung @Colin_Hung @SandraWoodsMtl Take care Sandra! #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @Colin_Hung @JoeBabaian BOTH! #hcldr |
| Stacey Tinianov (she/her) MPH, BCPA @coffeemommy @MightyCasey AAAAACK! Did not know this was happening. Sending healing vibes your way Casey! 💗 #hcldr |
| Fred Goldstein @fsgoldstein Heal up quick @MightyCasey #hcldr |
| Erin Moriarty Wade @EMoriartyWade @ShereesePubHlth Hi @ShereesePubHlth! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @ZeevNeuwirth Hello Zeev! Thanks so much for the enthusiasm for tonight's topic, your tweets, and the comments on the blog also! It's great to connect with the community so well. Appreciate your input! #hcldr |
| Colin Hung @Colin_Hung @lisadbudzinski @Cpnervecenter Hello Lisa!!! Only a few more weeks until Orlando! #hcldr |
 | PF Anderson @pfanderson@disabled.social @pfanderson @brad_lehman Welcome, fellow Michigander! Delighted you joined us! #hcldr |
| Colin Hung @Colin_Hung @EMRAnswers Hello Linda! Always a pleasure to see you #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba We never got a winter. It was 65 today. I'm so jealous. #hcldr |
| HCLDR Moderator @hcldr We have so many amazing folks on tonight & lots of ideas will be shared – please try to stay on topic. #hcldr @JoeBabaian |
| Erin Moriarty Wade @EMoriartyWade @brad_lehman Hi @brad_lehman. #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @EMoriartyWade Hey Erin #hcldr |
| Colin Hung @Colin_Hung @ShereesePubHlth Hello Shereese! #hcldr |
| Erin Moriarty Wade @EMoriartyWade @LisaDani Great to see you @LisaDani! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @MightyCasey Casey, may your knee heal well! Welcome :) #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @SandraWoodsMtl You are missed. I still haven't found a moment to follow up with you about the game, but I really really REALLY want to! #hcldr |
 | Amanda G @LAlupusLady @hcldr @Colin_Hung @JoeBabaian Bummed to miss #hcldr tonight but I’m hosting #TheSalonDigitalChat 🤟 |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @Colin_Hung Hi Colin. How are you? #hcldr |
| Colin Hung @Colin_Hung @coffeemommy @hcldr @JoeBabaian @aafp Hello Stacey. I hope you aren't traveling anytime soon...or at least not traveling with delays anytime soon. #hcldr |
| Erin Moriarty Wade @EMoriartyWade @lisadbudzinski @Cpnervecenter Hello my Florida friend @lisadbudzinski! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @pfanderson @brad_lehman Hello Patricia! :) #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @hcldr: For next hour we’ll be discussing: For next hour we’ll be discussing: “Being A Healthcare Consumer” You can read more on the #hcldr blog https://t.co/0glXdlWofa https://t.co/5hg04EjRm6 |
| Joe Babaian 🇺🇦 @JoeBabaian @LAlupusLady @hcldr @Colin_Hung You;ll be missed! #hcldr |
| Colin Hung @Colin_Hung @BillWongOT Hello Bill! Thanks for being here tonight on #hcldr |
| HCLDR Moderator @hcldr Let’s get ready for T1 in just 1 minute #hcldr @JoeBabaian |
| Erin Moriarty Wade @EMoriartyWade @EMRAnswers Great to see you @EMRAnswers! #hcldr |
| Lisa Danielpour @LisaDani @EMoriartyWade Thanks so much! Great to see you, too, Erin! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @KisteinM @hcldr @PatientOrator Hello Kistein! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @KisteinM: @hcldr Hi #hcldr friends I’m Kistein from @PatientOrator. I’m excited for tonight’s chat as I’ve often questioned the idea of consumerism in #healthcare and its ability to cater for those with economic, or geographic barriers to access #healthcare. |
| Bonnie C. Sheeren, BCPA @bonniesheeren @ShereesePubHlth It was in the 70s here in Houston! And humid! :( #HCLDR |
 | Inspire @InspireIsHealth RT @hcldr: For next hour we’ll be discussing: For next hour we’ll be discussing: “Being A Healthcare Consumer” You can read more on the #hcldr blog https://t.co/0glXdlWofa https://t.co/5hg04EjRm6 |
| Lisa Davis Budzinski @lisadbudzinski @Colin_Hung @Cpnervecenter Eeeeee!!! #hcldr https://t.co/1NKzK0SF4k |
| Joe Babaian 🇺🇦 @JoeBabaian @LisaDani Welcome Lisa! #hcldr |
| Colin Hung @Colin_Hung @MightyCasey Casey!!! So great to see you online. It's been too long. Hope you heal quickly. #hcldr |
| Amanda G @LAlupusLady @JoeBabaian @hcldr @Colin_Hung #hcldr https://t.co/oJ0ZEghXGI |
 | David Lee Scher, MD @dlschermd Late to the #hcldr show but happy to be here. Hi all. Missed you guys last few weeks. |
| PF Anderson @pfanderson@disabled.social @pfanderson @MightyCasey Yikes! I'm "looking forward" to the same. Wishing you an amazing recovery with absolutely brilliant physical therapists! #hcldr |
| Erin Moriarty Wade @EMoriartyWade @MightyCasey Yikes! Sorry to hear that @MightyCasey! Wishing you a speedy recovery and lots of rest! #hcldr |
| HCLDR Moderator @hcldr Time for T1: How does the consumerism model enhance the success of the healthcare system for patients? What is missing in our drive towards consumerism? #hcldr @JoeBabaian https://t.co/6LWDsNLwCW |
| Stacey Tinianov (she/her) MPH, BCPA @coffeemommy @Colin_Hung @hcldr @JoeBabaian @aafp Ha! Yes, that was a nightmare. For the next couple of weeks, only planning on traveling by auto and possibly @Caltrain #hcldr |
| Bill Wong, OTD, OTR/L @BillWongOT @ShereesePubHlth I never experienced a true one either. I still remembered the coldest day I ever experienced was when I was at Grand Forks during the 2 days I was there for TEDxGrandForks. I think it was -10. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren @ShereesePubHlth Meh, not my kinda of Houston day. LOL. Hi Bonnie! #hcldr |
| Colin Hung @Colin_Hung @KisteinM @hcldr @PatientOrator Hello Kistein! So great to have your opinions on #hcldr tonight |
| Joe Babaian 🇺🇦 @JoeBabaian RT @hcldr: Time for T1: Time for T1: How does the consumerism model enhance the success of the healthcare system for patients? What is missing in our drive towards consumerism? #hcldr @JoeBabaian https://t.co/6LWDsNLwCW |
| Sally James @jamesian Patching your candles into #hcldr - where we are talking about consumerism (or not) in health. #patientsincluded |
| Joe Babaian 🇺🇦 @JoeBabaian @coffeemommy @Colin_Hung @hcldr @aafp @Caltrain Hello Stacey! #hcldr |
| Inspire @InspireIsHealth Hello to the #hcldr community, John Novack here from Inspire. |
| Erin Moriarty Wade @EMoriartyWade @JaneKDickinson Glad to see you @JaneKDickinson #hcldr |
| Colin Hung @Colin_Hung @LisaDani Hello Lisa! How are things in Cleveland? Looking forward to seeing you soon. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @teaminspire Hello! #hcldr |
| Fred Goldstein @fsgoldstein FYI my mother celebrates a birthday for her knees every year after replacement. 17 and still doing great!! |
| Lisa Davis Budzinski @lisadbudzinski @EMoriartyWade @Cpnervecenter #hcldr https://t.co/wkrluPJiT7 |
| Mighty #HeathenSlut Casey🇺🇦🌟 @MightyCasey That prep included: + @propublica #surgeonscorecard + Swimming + Keto + Starting work w/surgeon who has highest procedure rate & lowest complication rate in my city + Reading/research + #peertopeer advice #epatient #s4pm #hcldr 2/ |
 | Sean Molloy (he/him) @SeanJMolloy @hcldr @Colin_Hung @JoeBabaian Hey @Colin_Hung - look forward to #hcldr this eve! hope you are well. |
| Erin Moriarty Wade @EMoriartyWade @fsgoldstein @JoeBabaian Hi @fsgoldstein! #hcldr |
| Inspire @InspireIsHealth RT @hcldr: Time for T1: Time for T1: How does the consumerism model enhance the success of the healthcare system for patients? What is missing in our drive towards consumerism? #hcldr @JoeBabaian https://t.co/6LWDsNLwCW |
| Colin Hung @Colin_Hung @LAlupusLady @JoeBabaian @hcldr Love you too Amanda! Hope to see you at #HIMSS20 #hcldr |
| Kistein Monkhouse, MPA @KisteinM @JoeBabaian @hcldr @PatientOrator Hello Joe! Great profile photo #hcldr 💖 |
| PF Anderson @pfanderson@disabled.social @pfanderson Well, I was about to join #hcldr , but my dog has decided, "Oh, she sat down. I can beg for a walk now!" BRB |
| Joe Babaian 🇺🇦 @JoeBabaian @SeanJMolloy @hcldr @Colin_Hung Glad you could join us as well, Sean. #hcldr |
| Fred Goldstein @fsgoldstein You are amazing! #hcldr |
| Erin Moriarty Wade @EMoriartyWade @NathanGrunewald @JoeBabaian @Colin_Hung Great to see you @NathanGrunewald! #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald T1 Adding a focus on the patient experience helps develop a better therapeutic relationship. It forces us to view the discussion from the patient’s viewpoint and develop systems that enhance patient learning, understanding, and ability to act on recommendations. #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren @JoeBabaian @ShereesePubHlth Hey Joe! We keep trying to get together! Maybe an H-town meetup before spring break? #HCLDR |
| HealthSparq @HealthSparq Hi everyone! @annerskg here for HealthSparq - we're a #healthcare technology company based in #PDX that's dedicated to helping people become empowered health care consumers. #hcldr |
| Bill Wong, OTD, OTR/L @BillWongOT RT @NathanGrunewald: T1 Adding a focus on the patient experience helps develop a better therapeutic relationship. It forces us to view the discussion from the patient’s viewpoint and develop systems that enhance patient learning, understanding, and ability to act on recommendations. #hcldr |
| Lisa Danielpour @LisaDani @ShereesePubHlth Hi Shereese! I literally just got home to Cleveland from family trip to Maryland my home town #hcldr |
| Erin Moriarty Wade @EMoriartyWade @askdrfitz Great to see you @askdrfitz! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @KisteinM @hcldr @PatientOrator Awwwwww, thanks! It's the best hug ever from @JulieReisetter! #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: Time for T1: Time for T1: How does the consumerism model enhance the success of the healthcare system for patients? What is missing in our drive towards consumerism? #hcldr @JoeBabaian https://t.co/6LWDsNLwCW |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @EMoriartyWade @JoeBabaian @Colin_Hung Right back at ya! #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @NathanGrunewald: T1 Adding a focus on the patient experience helps develop a better therapeutic relationship. It forces us to view the discussion from the patient’s viewpoint and develop systems that enhance patient learning, understanding, and ability to act on recommendations. #hcldr |
| Erin Moriarty Wade @EMoriartyWade @RareCandace Hi @RareCandace! #hcldr |
| HealthSparq @HealthSparq @annerskg We're also passionate about infusing the #patient voice into everything #healthcare - especially through #WTFix! #HCLDR |
| Beth Steckler (she/her) @purplemamabear T1 reading the blog and def of consumerism for me it misses the mark. As a parent/spouse of inds w rare diseases it seems the ability to be a consumer is minimized in US due to current system issues #HCLDR 2/ |
| Joe Babaian 🇺🇦 @JoeBabaian @SeanJMolloy @hcldr @Colin_Hung Sure Sean! Be sure to use the #hcldr when you can! :) Glad to have you! |
| Colin Hung @Colin_Hung @SeanJMolloy @hcldr @JoeBabaian Hello Sean!!! So great to see you on #hcldr tonight. I'm well, got some exercise today shoveling that heavy wet snow we got. How are you? |
| Lisa Danielpour @LisaDani @Colin_Hung Hi Colin! All is good! How are you doing? #hcldr |
| Sally James @jamesian T1 - Consumer model doesn't get at the "trapped by acute need" part of health care or "basic human right" part of health care #hcldr BUT, if it helps with transparency and some ppl have time to be picky about providers - great. #hcldr |
| Colin Hung @Colin_Hung @HealthSparq @annerskg Hello Anne. Thanks for being part of the conversation tonight #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @jamesian: T1 - Consumer model doesn't get at the "trapped by acute need" part of health care or "basic human right" part of health care #hcldr BUT, if it helps with transparency and some ppl have time to be picky about providers - great. #hcldr |
| Dr. Gail Beck @GailYentaBeck #hcldr T1 The consumerism model enhances the success of the healthcare system by promoting the view that the patient is central. What is missing is that the healthcare system is still getting used to the idea of the patient being central. |
| Colin Hung @Colin_Hung RT @NathanGrunewald: T1 Adding a focus on the patient experience helps develop a better therapeutic relationship. It forces us to view the discussion from the patient’s viewpoint and develop systems that enhance patient learning, understanding, and ability to act on recommendations. #hcldr |
| Lisa Danielpour @LisaDani @JoeBabaian Thanks so much! Hi Joe! #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @hcldr @JoeBabaian T1: what’s missing? One word. Flexibility. The ability for the “consumer” to purchase healthcare anywhere, anytime, with any vendor service or provider. #hcldr |
| Sandra Woods, CIPP/C; she/her @SandraWoodsMtl @Colin_Hung Thanks @Colin_Hung & @JoeBabaian 🤗 Just in the kitchen for a sec'... Family event = Habs-watching party at our place 😁 Habs vs Detroit 2-1 at 14:45 in 2nd😎 #hcldr Habs fans 🇨🇦 https://t.co/3MUIpTQPCN |
| Joe Babaian 🇺🇦 @JoeBabaian @2healthguru Thanks Gregg, I love it. How are you? #hcldr |
| Inspire @InspireIsHealth RT @jamesian: T1 - Consumer model doesn't get at the "trapped by acute need" part of health care or "basic human right" part of health care #hcldr BUT, if it helps with transparency and some ppl have time to be picky about providers - great. #hcldr |
 | Dave deBronkart @ePatientDave @jamesian I have to get on the treadmill but boy do I have some thoughts on healthcare consumerism! #hcldr |
| Kistein Monkhouse, MPA @KisteinM @Colin_Hung @hcldr @PatientOrator Hi Colin! Pleasure to be here. Ps honored to be featured in this year’s #HIMSS20 mixtape such a fantastic lineup🙌🏽💖#hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @ePatientDave @jamesian Hi Dave! Share as you can. :) #hcldr |
| Dr. Randi Dublin @RandiDublin A1: Patients are used to being consumers in everyday life so they translate that easily to our current healthcare system. But in our drive to serve the most ppl we sometimes forget individualized care. #hcldr |
| Amy Ma - 馬錦華 - Settler on Indigenous land @Ctzen_Improver T1: At least in pediatric world, parents and even kids are now able to have a say in what's going on. What is missing is attention to those historically not well-served in healthcare eg people with disabilities, Indigenous, refugees #HCLDR |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RandiDublin: A1: A1: Patients are used to being consumers in everyday life so they translate that easily to our current healthcare system. But in our drive to serve the most ppl we sometimes forget individualized care. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Ctzen_Improver: T1: T1: At least in pediatric world, parents and even kids are now able to have a say in what's going on. What is missing is attention to those historically not well-served in healthcare eg people with disabilities, Indigenous, refugees #HCLDR |
| Jane K. Dickinson @JaneKDickinson T1 I just read that "patients" have been referred to as "consumers" since the 1930s! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @JaneKDickinson: T1 I just read that "patients" have been referred to as "consumers" since the 1930s! #hcldr |
| Beth Steckler (she/her) @purplemamabear T1 #hcldr many w chronic illness have very few options because physicians do not have ‘time’ for those w chronic illness. We are not nicely fit into a 15 min slot. Thus our choices dwindle greatly 2/ |
| Colin Hung @Colin_Hung @KisteinM @hcldr @PatientOrator It's a great way to share some fun and love before the big event. Glad you like the #HIMSSMixTape #hcldr |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Ctzen_Improver: T1: T1: At least in pediatric world, parents and even kids are now able to have a say in what's going on. What is missing is attention to those historically not well-served in healthcare eg people with disabilities, Indigenous, refugees #HCLDR |
| Heather McCullen @H_SalemOaks T1: I'm not sure it does. As long as patients don't have real choice the consumerism model can't possibly work to benefit them. #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha @RareCandace Life is about prioritizing. You're doing it right. #hcldr |
| Colin Hung @Colin_Hung RT @Ctzen_Improver: T1: T1: At least in pediatric world, parents and even kids are now able to have a say in what's going on. What is missing is attention to those historically not well-served in healthcare eg people with disabilities, Indigenous, refugees #HCLDR |
| Colin Hung @Colin_Hung RT @esteckler2: T1 #hcldr many w chronic illness have very few options because physicians do not have ‘time’ for those w chronic illness. We are not nicely fit into a 15 min slot. Thus our choices dwindle greatly 2/ |
| HealthSparq @HealthSparq @JulieThinx @annerskg Great to meet you Julie! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @RasuShrestha @RareCandace Welcome Rasu! :) #hcldr |
| Colin Hung @Colin_Hung RT @RandiDublin: A1: A1: Patients are used to being consumers in everyday life so they translate that easily to our current healthcare system. But in our drive to serve the most ppl we sometimes forget individualized care. #hcldr |
| Mighty #HeathenSlut Casey🇺🇦🌟 @MightyCasey I will also observe that, without Medicare - *original* Medicare, not that MAdvantage 3 card monte (and yeah I'm an old, OK Boomer 🤣- this would have been a terrfying sluice ride toward surprise billing. So, yeah, Medicare for All. Come at me, bro. #epatient #s4pm #hcldr 3/3 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @H_SalemOaks: T1: T1: I'm not sure it does. As long as patients don't have real choice the consumerism model can't possibly work to benefit them. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @MightyCasey: I will also observe that, without Medicare - *original* Medicare, not that MAdvantage 3 card monte (and yeah I'm an old, OK Boomer 🤣- this would have been a terrfying sluice ride toward surprise billing. So, yeah, Medicare for All. Come at me, bro. #epatient #s4pm #hcldr 3/3 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @MightyCasey: That prep included: + @propublica #surgeonscorecard + Swimming + Keto + Starting work w/surgeon who has highest procedure rate & lowest complication rate in my city + Reading/research + #peertopeer advice #epatient #s4pm #hcldr 2/ |
| Fred Goldstein @fsgoldstein T1 AS pointed out 1st need to separate those healthcare services where one can make a decision, and those where one cannot. The lack of transparency, quality and cost, is the big issue. Interesting its near the bottom in the survey. #hcldr |
| Sally James @jamesian T1 - Essays on what is WRONG with consumer model https://t.co/Bl3roSkr5o and https://t.co/gk6ZhXyXJb #hcldr |
| Amanda G @LAlupusLady @Colin_Hung @JoeBabaian @hcldr If the #hcldr community wants to see more Patient Leaders at @HIMSS find vendors to sponsor hotel, travel and reg fees please. Let’s plan for next year now. @hcldr @s4pm @wegohealth @AppliedVRhealth @SamsungHealthUS @LenovoHealth #HIMSS2020 #HIMSS20 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @MightyCasey: Won't be able to stick for the chat, since I'm actually "consuming" healthcare at the mo. In a hospital bed after getting a new knee this morning. Will observe that my journey included 2 years of preparing for this. #epatient #s4pm #hcldr 1/ |
| Lisa Davis Budzinski @lisadbudzinski @HealthSparq @annerskg Hi! Always good to see you! #hcldr |
| Lisa Fitzpatrick,MD @askdrfitz I’m always a broken record. What’s missing is patient voice. If we want folks to consistently participate We’ve got to change the system to better reflect their needs #hcldr |
 | Lucy Modahl @LucyModahlMD @hcldr @JoeBabaian To me what is missing in this model is transparency of risk associated with medical tests, medication, and intervention. This is often what patients are really purchasing - decreased risk of a particular outcome.#hcldr |
| Inspire @InspireIsHealth RT @RandiDublin: A1: A1: Patients are used to being consumers in everyday life so they translate that easily to our current healthcare system. But in our drive to serve the most ppl we sometimes forget individualized care. #hcldr |
| Colin Hung @Colin_Hung @Ctzen_Improver T1 Love where you took this Amy. We are making strides, but not everyone is being lifted equally by the tide. Being aware of the inequity is a first step #hcldr |
| Zeev Neuwirth @ZeevNeuwirth #hcldr T1: Missing is 101 of Consumer-mindset. 1st step of 3 steps: 1) identifying the people you're serving using segmentation because you can't be everything to everyone, everywhere, all the time with one model of care. |
| Colin Hung @Colin_Hung RT @askdrfitz: I’m always a broken record. What’s missing is patient voice. If we want folks to consistently participate We’ve got to change the system to better reflect their needs #hcldr |
| Fred Goldstein @fsgoldstein My experience is that Pediatrics is the most patient centric of any service and could be good model for others.. #hcldr |
| Jane K. Dickinson @JaneKDickinson T1 As a person who uses the health system and a health professional, I think we still have a way to go to establish partnerships, improve communication (in both directions), and improve outcomes across the board. #hcldr |
| HealthSparq @HealthSparq RT @hcldr: Time for T1: Time for T1: How does the consumerism model enhance the success of the healthcare system for patients? What is missing in our drive towards consumerism? #hcldr @JoeBabaian https://t.co/6LWDsNLwCW |
| Joe Babaian 🇺🇦 @JoeBabaian @LAlupusLady @Colin_Hung @hcldr @HIMSS @S4PM @wegohealth @AppliedVRhealth @SamsungHealthUS @LenovoHealth You think? ;) Agree!! Sometimes, I think there is reason more aren't sponsored. Just a thought. We do see token efforts. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @LAlupusLady: @Colin_Hung @JoeBabaian @hcldr If the #hcldr community wants to see more Patient Leaders at @HIMSS find vendors to sponsor hotel, travel and reg fees please. Let’s plan for next year now. @hcldr @s4pm @wegohealth @AppliedVRhealth @SamsungHealthUS @LenovoHealth #HIMSS2020 #HIMSS20 |
| HCLDR Moderator @hcldr RT @LAlupusLady: @Colin_Hung @JoeBabaian @hcldr If the #hcldr community wants to see more Patient Leaders at @HIMSS find vendors to sponsor hotel, travel and reg fees please. Let’s plan for next year now. @hcldr @s4pm @wegohealth @AppliedVRhealth @SamsungHealthUS @LenovoHealth #HIMSS2020 #HIMSS20 |
| Jane K. Dickinson @JaneKDickinson T1 One way to view consumerism is it's all about relationships. #hcldr |
| David Lee Scher, MD @dlschermd T1: Consumerism places the $ transaction ahead of the consumer. It sounds like a good idea but unlike retail, the ‘consumer’ is dictated by the insurance company and its network. Less choice not more. #hcldr |
| Erin Moriarty Wade @EMoriartyWade T1. Sometimes little things (perhaps driven by consumerism) can enhance the patient and caregiver experience...simplified scheduling, free parking, free valet service, inclusive policies for families with young children, same day results, etc. #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T1 Consumerism principals empower the patient. It's a proactive, trustworthy approach.While new in the healthcare arena, it is tested. I believe consumerism will lead to more precise medicine & more informed decisions. #HCLDR |
| Zeev Neuwirth @ZeevNeuwirth #hcldr Missing: step 2 of 3 steps of Consumer-mindset 101: 2) understanding your specific consumer segments' needs - problems they're trying to solve on multiple levels including relational & emotional. |
| Dr. Gail Beck @GailYentaBeck #hcldr By the way, other than @NathanGrunewald the weather reports I see on the thread are making feel tired of winter... https://t.co/7c2xKog6j6 |
| Bill Wong, OTD, OTR/L @BillWongOT @RareCandace A1. I think in nursing home settings, this means the 4 or 5 star facilities will get patients that have good rehab potential. Facilities with 3 stars or less may get more challenging patients. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @LAlupusLady @Colin_Hung @hcldr @HIMSS @S4PM @wegohealth @AppliedVRhealth @SamsungHealthUS @LenovoHealth It should be the entire HEALTHCARE community demanding more access, far beyond those of us in the know at #hcldr - we are preaching to the choir. :) |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMRAnswers: @hcldr @JoeBabaian T1: |
| Colin Hung @Colin_Hung RT @JoeBabaian: @LAlupusLady @Colin_Hung @hcldr @HIMSS @S4PM @wegohealth @AppliedVRhealth @SamsungHealthUS @LenovoHealth It should be the entire HEALTHCARE community demanding more access, far beyond those of us in the know at #hcldr - we are preaching to the choir. :) |
| Rasu Shrestha MD MBA @RasuShrestha T1: We've been too focused on the "transactional" layer in healthcare. What's missing is a real focus on the "experiential" layer. We're living in the experience economy. #hcldr |
| Amanda G @LAlupusLady RT @JoeBabaian: @LAlupusLady @Colin_Hung @hcldr @HIMSS @S4PM @wegohealth @AppliedVRhealth @SamsungHealthUS @LenovoHealth It should be the entire HEALTHCARE community demanding more access, far beyond those of us in the know at #hcldr - we are preaching to the choir. :) |
| Jane K. Dickinson @JaneKDickinson @askdrfitz @Colin_Hung I'd add that the "patient voice" isn't missing, it's just a very limited representation. We need to make sure more people are getting to the table and feel welcome to share their voice. #hcldr |
| Dr. Gail Beck @GailYentaBeck There's free valet service in some places??? #hcldr That's amazing! |
| Joe Babaian 🇺🇦 @JoeBabaian RT @ZeevNeuwirth: #hcldr Missing: step 2 of 3 steps of Consumer-mindset 101: #hcldr Missing: step 2 of 3 steps of Consumer-mindset 101: 2) understanding your specific consumer segments' needs - problems they're trying to solve on multiple levels including relational & emotional. |
| Joe Babaian 🇺🇦 @JoeBabaian RT @ZeevNeuwirth: #hcldr T1: Missing is 101 of Consumer-mindset. 1st step of 3 steps: #hcldr T1: Missing is 101 of Consumer-mindset. 1st step of 3 steps: 1) identifying the people you're serving using segmentation because you can't be everything to everyone, everywhere, all the time with one model of care. |
| HCLDR Moderator @hcldr RT @ZeevNeuwirth: #hcldr T1: Missing is 101 of Consumer-mindset. 1st step of 3 steps: #hcldr T1: Missing is 101 of Consumer-mindset. 1st step of 3 steps: 1) identifying the people you're serving using segmentation because you can't be everything to everyone, everywhere, all the time with one model of care. |
| Stacey Tinianov (she/her) MPH, BCPA @coffeemommy @hcldr @JoeBabaian Based on CEO definition in #hcldr blog, we have long way to go on this model. We can't even get to "Improved convenience" w/o general access. "Customer-centered design of facilities" is still an esoteric concept for most facilities & "Price transparency" does not exist. T1 |
| Lisa Danielpour @LisaDani T1 Consumerism has benefits for average patient in accessing quick and straightforward healthcare but is inadequate for the complex patient with serious chronic illness or conditions who need specialized care. Life threatening & or rare more so. #SDOH another vital issue. #hcldr |
 | Jacky B., DSW, LCSW @DrJackyLCSW @MarioATX_MD @hcldr @JoeBabaian This is an interesting way to look at it. Definitely, it would be great if we could go anywhere we wanted for services without limitations #hcldr |
| Colin Hung @Colin_Hung RT @ZeevNeuwirth: #hcldr T1: Missing is 101 of Consumer-mindset. 1st step of 3 steps: #hcldr T1: Missing is 101 of Consumer-mindset. 1st step of 3 steps: 1) identifying the people you're serving using segmentation because you can't be everything to everyone, everywhere, all the time with one model of care. |
| HCLDR Moderator @hcldr RT @ZeevNeuwirth: #hcldr Missing: step 2 of 3 steps of Consumer-mindset 101: #hcldr Missing: step 2 of 3 steps of Consumer-mindset 101: 2) understanding your specific consumer segments' needs - problems they're trying to solve on multiple levels including relational & emotional. |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMoriartyWade: T1. Sometimes little things (perhaps driven by consumerism) can enhance the patient and caregiver experience...simplified scheduling, free parking, free valet service, inclusive policies for families with young children, same day results, etc. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @coffeemommy: @hcldr @JoeBabaian Based on CEO definition in #hcldr blog, we have long way to go on this model. We can't even get to "Improved convenience" w/o general access. "Customer-centered design of facilities" is still an esoteric concept for most facilities & "Price transparency" does not exist. T1 |
| Brad Lehman @brad_lehman RT @EMoriartyWade: T1. Sometimes little things (perhaps driven by consumerism) can enhance the patient and caregiver experience...simplified scheduling, free parking, free valet service, inclusive policies for families with young children, same day results, etc. #hcldr |
| HCLDR Moderator @hcldr RT @coffeemommy: @hcldr @JoeBabaian Based on CEO definition in #hcldr blog, we have long way to go on this model. We can't even get to "Improved convenience" w/o general access. "Customer-centered design of facilities" is still an esoteric concept for most facilities & "Price transparency" does not exist. T1 |
| Fred Goldstein @fsgoldstein SO true @Ctzen_Improver , because of the system and issues they face, they can’t even make consumer decisions for basic needs, let alone healthcare. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RasuShrestha: T1: T1: We've been too focused on the "transactional" layer in healthcare. What's missing is a real focus on the "experiential" layer. We're living in the experience economy. #hcldr |
| Stacey Tinianov (she/her) MPH, BCPA @coffeemommy @MightyCasey Up and at 'em!💗{hug} #hcldr #badass |
| HCLDR Moderator @hcldr RT @RasuShrestha: T1: T1: We've been too focused on the "transactional" layer in healthcare. What's missing is a real focus on the "experiential" layer. We're living in the experience economy. #hcldr |
 | Brigitte Morehouse @rn360health RT @RasuShrestha: Love this thread. And remember: you can't yoga your way out of burnout. #fightburnout #hcldr #pinksocks |
| Erin Moriarty Wade @EMoriartyWade @JaneKDickinson @askdrfitz @Colin_Hung And the caregiver and care partner voice is rarely included! Pretty much nobody ever asks for my input...but I usually give it anyway. #hcldr |
| Colin Hung @Colin_Hung RT @dlschermd: T1: T1: Consumerism places the $ transaction ahead of the consumer. It sounds like a good idea but unlike retail, the ‘consumer’ is dictated by the insurance company and its network. Less choice not more. #hcldr |
| Zeev Neuwirth @ZeevNeuwirth #hcldr T1: Missing: step 3 of 3 steps of Consumer-mindset 101: 3) customizing your solution to meet those specific consumer-segments' needs & continuously evaluating if you're meeting those needs. |
| Dr. Gail Beck @GailYentaBeck RT @ShereesePubHlth: T1 Consumerism principals empower the patient. It's a proactive, trustworthy approach.While new in the healthcare arena, it is tested. I believe consumerism will lead to more precise medicine & more informed decisions. #HCLDR |
| Erin Moriarty Wade @EMoriartyWade RT @askdrfitz: I’m always a broken record. What’s missing is patient voice. If we want folks to consistently participate We’ve got to change the system to better reflect their needs #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @dlschermd: T1: T1: Consumerism places the $ transaction ahead of the consumer. It sounds like a good idea but unlike retail, the ‘consumer’ is dictated by the insurance company and its network. Less choice not more. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @fsgoldstein: My experience is that Pediatrics is the most patient centric of any service and could be good model for others.. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @LAlupusLady: @Colin_Hung @JoeBabaian @hcldr If the #hcldr community wants to see more Patient Leaders at @HIMSS find vendors to sponsor hotel, travel and reg fees please. Let’s plan for next year now. @hcldr @s4pm @wegohealth @AppliedVRhealth @SamsungHealthUS @LenovoHealth #HIMSS2020 #HIMSS20 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @askdrfitz: I’m always a broken record. What’s missing is patient voice. If we want folks to consistently participate We’ve got to change the system to better reflect their needs #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @fsgoldstein Right! Can you imagine trying to obtain a blood specimen on a 6 year old if we didn't understand their concerns and pay attention? #hcldr |
| Dr. Randi Dublin @RandiDublin RT @RasuShrestha: T1: T1: We've been too focused on the "transactional" layer in healthcare. What's missing is a real focus on the "experiential" layer. We're living in the experience economy. #hcldr |
| Colin Hung @Colin_Hung @EMoriartyWade T1 Love these simple suggestions Erin. Free parking doesn't seem like a lot but makes a BIG difference to those that are already worried about the big bill they will receive for their care. Adding $15.99 to park seems a little harsh on top of that #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @LisaDani More information is available on the effectiveness of precise treatment, than ever before. Complex illnesses have data available in real-time. Consumerism spawned this. Inadequate is debatable. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @ZeevNeuwirth: #hcldr T1: Missing: step 3 of 3 steps of Consumer-mindset 101: #hcldr T1: Missing: step 3 of 3 steps of Consumer-mindset 101: 3) customizing your solution to meet those specific consumer-segments' needs & continuously evaluating if you're meeting those needs. |
| HCLDR Moderator @hcldr RT @ZeevNeuwirth: #hcldr T1: Missing: step 3 of 3 steps of Consumer-mindset 101: #hcldr T1: Missing: step 3 of 3 steps of Consumer-mindset 101: 3) customizing your solution to meet those specific consumer-segments' needs & continuously evaluating if you're meeting those needs. |
| David Lee Scher, MD @dlschermd RT @EMoriartyWade: @JaneKDickinson @askdrfitz @Colin_Hung And the caregiver and care partner voice is rarely included! Pretty much nobody ever asks for my input...but I usually give it anyway. #hcldr |
| Colin Hung @Colin_Hung RT @ZeevNeuwirth: #hcldr Missing: step 2 of 3 steps of Consumer-mindset 101: #hcldr Missing: step 2 of 3 steps of Consumer-mindset 101: 2) understanding your specific consumer segments' needs - problems they're trying to solve on multiple levels including relational & emotional. |
| Kistein Monkhouse, MPA @KisteinM T1: consumerism enables the customer with choices. What’s missing in #healthcare #consumerism is bridging the #access gap. Not all ppl have the “choice” to access quality healthcare. @CNBC report states that over 137 million #Americans are struggling with #MedicalDebt. #hcldr |
| HealthSparq @HealthSparq T1. Consumerism empowers patients with the information they need to ask questions, have a say & make a choice in their health care. Consumerism will drive higher engagement, lower health care costs & improve patient experience. #hcldr |
| Colin Hung @Colin_Hung RT @ShereesePubHlth: T1 Consumerism principals empower the patient. It's a proactive, trustworthy approach.While new in the healthcare arena, it is tested. I believe consumerism will lead to more precise medicine & more informed decisions. #HCLDR |
| Bonnie C. Sheeren, BCPA @bonniesheeren T1: Sort of worried about consumerism, when pts can go in & order their own lab tests. This seems to lead to self-diagnosis. Concerning. #hcldr |
| HCLDR Moderator @hcldr Just 1 minute until T2! #hcldr @JoeBabaian |
| Zeev Neuwirth @ZeevNeuwirth T1: #hcldr I think we need to think more about our consumer-mindset. The lack of options & access in #healthcare is a consumer-choice we, as an industry, make. |
| Joe Babaian 🇺🇦 @JoeBabaian RT @bonniesheeren: T1: T1: Sort of worried about consumerism, when pts can go in & order their own lab tests. This seems to lead to self-diagnosis. Concerning. #hcldr |
 | Sarah Greene @researchmatters Late to the #hcldr party but happy to be back after a (much too) long hiatus. Hi all! |
| Joe Babaian 🇺🇦 @JoeBabaian RT @KisteinM: T1: T1: consumerism enables the customer with choices. What’s missing in #healthcare #consumerism is bridging the #access gap. Not all ppl have the “choice” to access quality healthcare. @CNBC report states that over 137 million #Americans are struggling with #MedicalDebt. #hcldr |
| Colin Hung @Colin_Hung RT @JaneKDickinson: @askdrfitz @Colin_Hung I'd add that the "patient voice" isn't missing, it's just a very limited representation. We need to make sure more people are getting to the table and feel welcome to share their voice. #hcldr |
| HCLDR Moderator @hcldr RT @KisteinM: T1: T1: consumerism enables the customer with choices. What’s missing in #healthcare #consumerism is bridging the #access gap. Not all ppl have the “choice” to access quality healthcare. @CNBC report states that over 137 million #Americans are struggling with #MedicalDebt. #hcldr |
 | Norm Schrager @MeetInTheLobby @hcldr @JoeBabaian T1. The consumerist model reinforces that patients have a choice, and more information to assess and make that choice. Theoretically, they have more control. The next step must be more information that follows other consumer models, namely price and availability. #hcldr |
| Erin Moriarty Wade @EMoriartyWade @GailYentaBeck Yes! At @JDCHospital where we will be checking in again on Thursday. I always appreciate this :) #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @researchmatters Hi Sarah! Welcome! #hcldr |
| Colin Hung @Colin_Hung RT @HealthSparq: T1. Consumerism empowers patients with the information they need to ask questions, have a say & make a choice in their health care. Consumerism will drive higher engagement, lower health care costs & improve patient experience. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @ZeevNeuwirth: T1: T1: #hcldr I think we need to think more about our consumer-mindset. The lack of options & access in #healthcare is a consumer-choice we, as an industry, make. |
 | FollowHeidi @FollowHeidi RT @EMoriartyWade: T1. Sometimes little things (perhaps driven by consumerism) can enhance the patient and caregiver experience...simplified scheduling, free parking, free valet service, inclusive policies for families with young children, same day results, etc. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @HealthSparq: T1. Consumerism empowers patients with the information they need to ask questions, have a say & make a choice in their health care. Consumerism will drive higher engagement, lower health care costs & improve patient experience. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @GailYentaBeck: There's free valet service in some places??? #hcldr That's amazing! |
| Sally James @jamesian @fsgoldstein Young patient describes shared-decision making in #pediatrics https://t.co/APSMfUjzie #hcldr |
| HCLDR Moderator @hcldr Time for T2: Which parts of healthcare consumerism provide value for patients? Can the drive to emulate an "Amazon-like" marketplace create barriers to patient access and positive outcomes? #hcldr @JoeBabaian https://t.co/iX9VPmjCP4 |
| Heather McCullen @H_SalemOaks @dlschermd This is the fundamental problem with healthcare in the US, insurance companies have all the power, and their biggest concern isn't even the individuals consuming healthcare. In most cases employers are the customers of insurance companies. It's too many steps removed. #hcldr |
| Bill Wong, OTD, OTR/L @BillWongOT @bonniesheeren And in nursing home settings, sometimes that also means that patients can go AMA if they are dissatisfy with anything! (e.g. nursing, rehab, kitchen, etc.) #hcldr |
| Jacky B., DSW, LCSW @DrJackyLCSW @EMRAnswers @hcldr @JoeBabaian This is definitely interesting - I just saw an ad for NYU using virtual/video urgent care, I've never tried it but it seems like something that would be helpful, especially for those things that do not escalate to an ER visit, maybe questions that you have. #hcldr |
 | Tobi Taj @ThisIsTobiTalks RT @KisteinM: T1: T1: consumerism enables the customer with choices. What’s missing in #healthcare #consumerism is bridging the #access gap. Not all ppl have the “choice” to access quality healthcare. @CNBC report states that over 137 million #Americans are struggling with #MedicalDebt. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @Colin_Hung: @EMoriartyWade T1 Love these simple suggestions Erin. Free parking doesn't seem like a lot but makes a BIG difference to those that are already worried about the big bill they will receive for their care. Adding $15.99 to park seems a little harsh on top of that #hcldr |
| Brad Lehman @brad_lehman T1 - More consumerism will drive that Customer - Patient Experience Mindset from Hospitals to Vendors - Which will benefit patients more. However, I agree with others that it will not be done equally. #hcldr |
| Norm Schrager @MeetInTheLobby @hcldr @JoeBabaian T1. The consumerism model reinforces that patients have a choice, and more information to assess and make that choice. Theoretically, they have more control. The next step must be more information that follows other consumer models, namely price and availability. #hcldr |
| Sarah Greene @researchmatters @JoeBabaian Thanks, Joe. I missed you, @Colin_Hung and our great community! #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @bonniesheeren I hope not. I tend to think consumerism will encourage patients to have more forthright & in-depth conversations w/ their physicians because the level of trust is there & the relationship becomes more collaborative . #hcldr |
| Fred Goldstein @fsgoldstein Sure as long as there is complete transparency . I want to select the best at it, not any old provider.. I’m fine with a narrow network based on quality. #hcldr |
 | Bingle @TheBingle T1 True pricing and competition should prevail. Pricing is all over the place. #hcldr |
| HealthSparq @HealthSparq @JaneKDickinson @askdrfitz @Colin_Hung Yes! It's starting to shift, but we still have a ways to go toward patient inclusion in all things health care. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @JackyBancayan @hcldr @JoeBabaian Yes. It’s why we have to think of point of care or the delivery and distribution of care, no diff to commerce. But since it’s 2020, e-commerce. Meshing modularity of tech and services with flexibility of access and deployment of care management. Both offline and online. #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren T1: Women in my online group will ask for an MD rec for a specific Dx--a Dx that they've decided for themselves? I try to mention the concept "differential Dx", but they are focused on finding a specialist for their self-diagnosis? Also concerning. #hcldr |
 | John Haughton MD, MS 🌻 @doc4care T1: specific needs met - from lens of the user. More one stop visits, more asking v telling, more moving answers to the consumer/patient vs wasted travel time to get to where the info is. PS, greetings from Buffalo. #hcldr |
 | Ted Chan @upwardmobility Ted Chan from @caredash joining a bit late. Wanted to at least say hi given we’re at the center in some cases of patients acting more like consumers. #hcldr |
| Erin Moriarty Wade @EMoriartyWade @Colin_Hung Thanks @Colin_Hung. I know it probably sounds silly but when a child is sick and/or in pain and everyone is already stressed to the max, sometimes these little things make a big difference in the patient experience. #hcldr |
| Colin Hung @Colin_Hung T1 Choice would necessitate a common framework for gauging value, price and quality. We aren't 100% there yet in healthcare. Still very opaque on all 3. We need to work on those to enable true choice like we have in other consumer markets #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian T1-T4 Think a bit about what @KLASresearch brings to healthcare, @wegohealth also. These orgs provide information, options, decision-making facts, and open new doors, each in their own way for organizations and patients alike. This is part of consumer power (B2B & B2C) #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha @JackyBancayan @MarioATX_MD @hcldr @JoeBabaian Just look at how ATMs and mobile banking have revolutionized how we bank. Imagine how that could transform healthcare. #hcldr |
| Colin Hung @Colin_Hung RT @doc4care: T1: T1: specific needs met - from lens of the user. More one stop visits, more asking v telling, more moving answers to the consumer/patient vs wasted travel time to get to where the info is. PS, greetings from Buffalo. #hcldr |
| Beth Steckler (she/her) @purplemamabear T1 to me it’s not convenience it’s quality. It’s choice and voice and so very hard to access in current healthcare system in US right now. #HCLDR |
| Jane K. Dickinson @JaneKDickinson T1 What's missing is timing. People using the system and HCPs have to meet in the middle. Those who were "trained" a long time ago (patients and providers) may struggle with the new model. We need a way to ease people in and convince/show them it's for the best. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @brad_lehman: T1 - More consumerism will drive that Customer - Patient Experience Mindset from Hospitals to Vendors - Which will benefit patients more. However, I agree with others that it will not be done equally. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RasuShrestha: @JackyBancayan @MarioATX_MD @hcldr @JoeBabaian Just look at how ATMs and mobile banking have revolutionized how we bank. Imagine how that could transform healthcare. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @RasuShrestha: T1: T1: We've been too focused on the "transactional" layer in healthcare. What's missing is a real focus on the "experiential" layer. We're living in the experience economy. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @hcldr: Time for T2: Time for T2: Which parts of healthcare consumerism provide value for patients? Can the drive to emulate an "Amazon-like" marketplace create barriers to patient access and positive outcomes? #hcldr @JoeBabaian https://t.co/iX9VPmjCP4 |
| Colin Hung @Colin_Hung RT @MarioATX_MD: @JackyBancayan @hcldr @JoeBabaian Yes. It’s why we have to think of point of care or the delivery and distribution of care, no diff to commerce. But since it’s 2020, e-commerce. Meshing modularity of tech and services with flexibility of access and deployment of care management. Both offline and online. #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @NathanGrunewald Exactly! Tell them, Doc! #hcldr |
| Lisa Fitzpatrick,MD @askdrfitz Value depends on access. I have no problem with the “Amazon-like marketplace” if that’s what people want as long as access is equal and convenient. |
| Bonnie C. Sheeren, BCPA @bonniesheeren @ShereesePubHlth There was an online "thyroid" group that was using these self-ordered lab tests to diagnose themselves, then someone obtaining thyroid meds. B/C no MD would "listen" to them? Scary. #hcldr |
| Brad Lehman @brad_lehman RT @Colin_Hung: T1 Choice would necessitate a common framework for gauging value, price and quality. We aren't 100% there yet in healthcare. Still very opaque on all 3. We need to work on those to enable true choice like we have in other consumer markets #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: T1 Adding a focus on the patient experience helps develop a better therapeutic relationship. It forces us to view the discussion from the patient’s viewpoint and develop systems that enhance patient learning, understanding, and ability to act on recommendations. #hcldr |
| HealthSparq @HealthSparq @EMoriartyWade @Colin_Hung Little things always make the difference, being human & making the experience human can change #healthcare (well, every industry) for the better. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald T2 Some of the “choice” options (scheduling, interaction setting (virtual vs in-person), plan of care options) really value the patient perspective. #hcldr |
| Ted Chan @upwardmobility T2 At the end of the day businesses including healthcare ones need to meet people’s needs and what they are willing to pay for. That can include discrete delivery, less waiting, more attention, less red tape, easier access, better quality. #hcldr |
| Fred Goldstein @fsgoldstein True! Check out this recent interview on PopHealth Week with @ProfYolonda on Health Equity https://t.co/RX7PD9PcFr #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba That is scary. #HCLDR |
| Colin Hung @Colin_Hung RT @upwardmobility: T2 At the end of the day businesses including healthcare ones need to meet people’s needs and what they are willing to pay for. That can include discrete delivery, less waiting, more attention, less red tape, easier access, better quality. #hcldr |
| Naomi, BSc MHSc @NaomiNerdsOut T2 #hcldr where the voices get heard the loudest is where the most value is, but patients still face hurdles to get their voices taken seriously by HCPs, doctors get beholden to the wrong parts of feedback, and the capitalistic view on innovation is stifling and damaging. |
| Erin Moriarty Wade @EMoriartyWade And when you have a high deductible for medical and pharmacy sometimes your choices seem more limited. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren @ShereesePubHlth If the physician that treats themselves is a fool, what do we call patients that take over the reins......? #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @HealthSparq: @EMoriartyWade @Colin_Hung Little things always make the difference, being human & making the experience human can change #healthcare (well, every industry) for the better. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @upwardmobility: T2 At the end of the day businesses including healthcare ones need to meet people’s needs and what they are willing to pay for. That can include discrete delivery, less waiting, more attention, less red tape, easier access, better quality. #hcldr |
| Norm Schrager @MeetInTheLobby @hcldr @JoeBabaian T2: With HD plans, the true value will come with price transparency. It’s the most needed information and brutally broken right now. And just the general market competition that’s more likely to result in more hours/late hours. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: T2 Some of the “choice” options (scheduling, interaction setting (virtual vs in-person), plan of care options) really value the patient perspective. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @fsgoldstein As a consumer, you should be able to dictate markets, but not product. Product or the delivery of services (quality vs quantity) will be managed and graded by consumers. So indirectly you do and will have say in product. Which isn’t how healthcare works at all today. #hcldr |
| Lucy Modahl @LucyModahlMD @SeanJMolloy @hcldr @JoeBabaian @donberwick T1 I agree that equity is a major issue What constitutes basic healthcare that all should have reasonable access to, versus icing in the cake? I would argue transparency of risk could play an important role here too. More $ for tx that does not substantially alter risk? #hcldr |
 | Colton Ortolf @ColtonOrtolf T2: Healthcare consumerism requires more than just getting clinical advice - particular for high need patients. Big companies can aggregate non-clinical services to support the patient journey. Even better if they are a core part of the care model of a provider #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @JoeBabaian @bonniesheeren Desperate. #hcldr |
| Amy Ma - 馬錦華 - Settler on Indigenous land @Ctzen_Improver T2 Increase in women being able to choose to give birth with midwives is an example of value-add driven by consumer demand, as it were. Amazon-like scale providing accessible healthcare to all my friends that use wheelchairs, service animals or ASL would make me happy! #HCLDR |
| PF Anderson @pfanderson@disabled.social @pfanderson @RasuShrestha Funny, I was just thinking something similar. Not so much experience economy as how patient experiences shape the desired goals in shared decisionmaking. It's hard for docs see into the experiences that are shaping patient goals and needs. Nd more space 4 more listening #hcldr |
| Zeev Neuwirth @ZeevNeuwirth T2: #hcldr As I understand Amazon's approach, they are "consumer-obsessed" with minimizing the friction & getting rid of waste inbtwn consumer & value - on keeping it simple & transparent. Consumerism is not the issue. Payment structure is... |
| Bill Wong, OTD, OTR/L @BillWongOT @hcldr @JoeBabaian A2. From a nursing home perspective, I think it will be good to know what options are nearby if I were to send my loved one. #hcldr |
 | Chris Memering @zsquaredmama RT @JaneKDickinson: T1 As a person who uses the health system and a health professional, I think we still have a way to go to establish partnerships, improve communication (in both directions), and improve outcomes across the board. #hcldr |
| Ted Chan @upwardmobility T2 Amazon is a company we look at a lot at @caredash, although we are most model after @TripAdvisor. I don’t know if there will ever be a single site in healthcare. Patient will do the research across many places and find the best options for their needs. #hcldr |
| Sarah Greene @researchmatters A2: Any time we can empower people to make choices that work for them (whether this is #shareddecisionmaking for a complex but preference-sensitive condition, or picking an appointment time), we are using "consumerism" to provide greater value. #hcldr |
| Colin Hung @Colin_Hung RT @pfanderson: @RasuShrestha Funny, I was just thinking something similar. Not so much experience economy as how patient experiences shape the desired goals in shared decisionmaking. It's hard for docs see into the experiences that are shaping patient goals and needs. Nd more space 4 more listening #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald T2 Amazon-like marketplace is all about making you feel good. Some of the feedback from clinicians may not make you feel good (smoking cessation discussion, weight management, risk reduction behaviors). Please don't judge us on that content, but rather the delivery. #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren T1: What about popular MDs who can publicize themselves & circulate in social circles? In high demand w/o being the best? That seems like if might be consumerism gone awry. #hcldr |
| Dr. Randi Dublin @RandiDublin A2: The parts of healthcare consumerism that provide value include scheduling your own appts, requesting text reminders about meds pickup at pharmacy, tailored evidence-based behavioral healthcare. An amazon-like marketplace can be too overwhelming, too many choices. #hcldr |
| Dr. Gail Beck @GailYentaBeck #hcldr T2 If the system is service-oriented, then patients and their families will feel better from the experience as well as the treatment. A problem is that sometimes good healthcare is not pleasant, e.g physio exercises can be uncomfortable, but they're necessary. |
| Colin Hung @Colin_Hung RT @ColtonOrtolf: T2: T2: Healthcare consumerism requires more than just getting clinical advice - particular for high need patients. Big companies can aggregate non-clinical services to support the patient journey. Even better if they are a core part of the care model of a provider #hcldr |
 | Pamela @plandis1 T2. Most parts of primary care are ripe for an Amazon-like experience. Question though - how many of us in provider space hear how we shouldn’t do this bc patients aren’t capable? #HCLDR |
| Kistein Monkhouse, MPA @KisteinM @EMoriartyWade Agreed! @RRobertseHealth #brokenhealthcare #hcldr |
| Colin Hung @Colin_Hung RT @MarioATX_MD: @fsgoldstein As a consumer, you should be able to dictate markets, but not product. Product or the delivery of services (quality vs quantity) will be managed and graded by consumers. So indirectly you do and will have say in product. Which isn’t how healthcare works at all today. #hcldr |
| David Lee Scher, MD @dlschermd T2: pianos and waterfalls in the lobby for a better experience 😆👌. #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T2 Being able to access care when & in a way that resembles how their lives are structured . now, not 15 years ago is an example of how consumerism provides value. #hcldr |
| Brad Lehman @brad_lehman T2 - Advantage - More focus on the patient experience to drive up satisfaction - Patient mapping, choices, service, etc. Disadvantage - Will be done in tiers - VIP Rooms - VIP Service for top $ group - Gold, Silver, Bronze, Basic package, etc. #hcldr |
| Erin Moriarty Wade @EMoriartyWade T2. When an organization improves access to information or to care, that provides real value to patients. Here’s a prime example: @myTomorrows is helping patients learn about all their possible treatment options and get help accessing them. #hcldr |
| HealthSparq @HealthSparq @lisadbudzinski @annerskg Hiiii!!!! So great to be here, it's been a while! #hcldr |
| HealthSparq @HealthSparq RT @hcldr: Time for T2: Time for T2: Which parts of healthcare consumerism provide value for patients? Can the drive to emulate an "Amazon-like" marketplace create barriers to patient access and positive outcomes? #hcldr @JoeBabaian https://t.co/iX9VPmjCP4 |
| PF Anderson @pfanderson@disabled.social @pfanderson @bonniesheeren I've seen some of this in my clinic. One doc said get other doc to order this test. Had a problem, was in clinic, 3rd doc ordered the test. Asked what about addressing the problem, was told, "I ordered the test you wanted, what else do you want from me? Ask your own doc." #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @ShereesePubHlth @bonniesheeren Well, not always. Like with #antivaxxers - some just go it alone because "they know better." I have a bad feeling about the idea. #hcldr |
| Ted Chan @upwardmobility T2: In the bubble that we live in here in Boston we sometimes assume that patients generally want the same things, especially the best quality care. Low cost, solid quality, and on-time is on the efficient frontier for a shift worker with limited childcare. #hcldr |
| Dr. Gail Beck @GailYentaBeck RT @RandiDublin: A2: A2: The parts of healthcare consumerism that provide value include scheduling your own appts, requesting text reminders about meds pickup at pharmacy, tailored evidence-based behavioral healthcare. An amazon-like marketplace can be too overwhelming, too many choices. #hcldr |
| Heather McCullen @H_SalemOaks @Colin_Hung If choice were possible those things would follow. Search for any true consumer product or service on google or amazon and you'll get options, comparisons, people reviewing them ... If patients don't have choice there is no drive to create the same sort of system #hcldr |
| Lisa Danielpour @LisaDani @ShereesePubHlth Good point about access to information a great outcome of consumerism, & to some degree transparency. As parent of teen w serious chronic illnesses and knowing so many other families w complex care needs the need for specialized experts, access & cost is complicated #hcldr |
| Colin Hung @Colin_Hung @MeetInTheLobby @hcldr @JoeBabaian T2 With you on that Norm. Price transparency isn't something healthcare has been good at. It's a cornerstone of true consumerism and choice #hcldr |
| Dr. Gail Beck @GailYentaBeck Exactly!! |
| Joe Babaian 🇺🇦 @JoeBabaian RT @upwardmobility: T2: T2: In the bubble that we live in here in Boston we sometimes assume that patients generally want the same things, especially the best quality care. Low cost, solid quality, and on-time is on the efficient frontier for a shift worker with limited childcare. #hcldr |
| Jacky B., DSW, LCSW @DrJackyLCSW @hcldr @JoeBabaian T2. Maybe having price transparency would be most beneficial. But then I wonder how this may affect the quality of service. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @hcldr @JoeBabaian T2: the ability to window shop and decide independently, when and when not to checkout and purchase services. #hcldr |
| Colin Hung @Colin_Hung RT @LisaDani: @ShereesePubHlth Good point about access to information a great outcome of consumerism, & to some degree transparency. As parent of teen w serious chronic illnesses and knowing so many other families w complex care needs the need for specialized experts, access & cost is complicated #hcldr |
| Brad Lehman @brad_lehman RT @Colin_Hung: @MeetInTheLobby @hcldr @JoeBabaian T2 With you on that Norm. Price transparency isn't something healthcare has been good at. It's a cornerstone of true consumerism and choice #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @bonniesheeren Getting the test run was an okay thing to have, but what I really wanted (duh) was a way to address the problem. I figured it out on my own, but ... the whole situation worried me. #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren @JulieThinx Some people don't really want informed care? I try to get family & friends to explore all options for a serious Dx, but they tend to go w/ brand names & close the door on other avenues of Tx? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @ShereesePubHlth: @bonniesheeren I hope not. I tend to think consumerism will encourage patients to have more forthright & in-depth conversations w/ their physicians because the level of trust is there & the relationship becomes more collaborative . #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @bonniesheeren: @ShereesePubHlth There was an online "thyroid" group that was using these self-ordered lab tests to diagnose themselves, then someone obtaining thyroid meds. B/C no MD would "listen" to them? Scary. #hcldr |
 | John Chamberlain, MHA, LFACHE🍊 @misterchambo @dlschermd Puhleeze...#hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @JoeBabaian @bonniesheeren There is no patient that wants to self-diagnose; they want to be heard. They want to know that their concerns are valid & valued. Consumerism allows for this. #hcldr |
 | Janae Sharp @CoherenceMed @upwardmobility Oh my goodness childcare takes up so much life energy (not to mention money) for (working) parents. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @MarioATX_MD @hcldr True. Not as effective for serious issues like #RareDisease or #Cancer - just a thought. #hcldr |
 | Jon McBride 🌴 @jamcbride RT @askdrfitz: I’m always a broken record. What’s missing is patient voice. If we want folks to consistently participate We’ve got to change the system to better reflect their needs #hcldr |
| Mighty #HeathenSlut Casey🇺🇦🌟 @MightyCasey @JaneKDickinson @askdrfitz @Colin_Hung Imma throw this take from #HDPalooza up in here ... #hcldr https://t.co/QlAbr8vFdJ [Podcast and transcript - listen -or- read 😎] Spoiler: HIRE patient leader experts. Pay 'em real $$, not warm handshakes and cold bagels. #epatient |
| Beth Steckler (she/her) @purplemamabear RT @KisteinM: T1: T1: consumerism enables the customer with choices. What’s missing in #healthcare #consumerism is bridging the #access gap. Not all ppl have the “choice” to access quality healthcare. @CNBC report states that over 137 million #Americans are struggling with #MedicalDebt. #hcldr |
| Fred Goldstein @fsgoldstein I can imagine it under our current incentive structure…. Head to the APD… Automated Pharmacy dispenser and lo and behold… I can get opioids… 😂 #hcldr |
| Bill Wong, OTD, OTR/L @BillWongOT @hcldr @JoeBabaian And another thing- from a nursing home perspective, I definitely want to know the history of rehab companies who are in these places. One thing I would like to particularly look at is their rehab gyms. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @fsgoldstein: I can imagine it under our current incentive structure…. Head to the APD… Automated Pharmacy dispenser and lo and behold… I can get opioids… 😂 #hcldr |
| Pamela @plandis1 T2. The another part here is, ❤️ or hate them: reviews on providers also matter to patients. #HCLDR |
| PF Anderson @pfanderson@disabled.social @pfanderson @ShereesePubHlth @JoeBabaian @bonniesheeren I love this. So much. #hcldr https://t.co/DCuBWjgdwf |
| Erin Moriarty Wade @EMoriartyWade RT @RasuShrestha: T1: T1: We've been too focused on the "transactional" layer in healthcare. What's missing is a real focus on the "experiential" layer. We're living in the experience economy. #hcldr |
| Colin Hung @Colin_Hung @H_SalemOaks T2 Agree and it goes deeper. I can educate myself on the relative quality of TVs, electronics, etc. There isn't a lot of consumer-oriented literature on healthcare procedures. What's a good hip replacements vs an "okay" one? #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @ShereesePubHlth Organizations that focus on this will be here for the long term. Those that don't, well, don't bother learning the orgs names. #hcldr |
| Sally James @jamesian @upwardmobility +100. Good-enough is a different bar for every single family. We need to honor all the ways ppl slice their values/priorities. #hcldr |
| Sarah Greene @researchmatters RT @MightyCasey: @JaneKDickinson @askdrfitz @Colin_Hung Imma throw this take from #HDPalooza up in here ... #hcldr https://t.co/QlAbr8vFdJ [Podcast and transcript - listen -or- read 😎] Spoiler: HIRE patient leader experts. Pay 'em real $$, not warm handshakes and cold bagels. #epatient |
 | Douglas Michael Massing 🌈 ...but what do I know? @T2DRemission @ShereesePubHlth @LisaDani Agreed that my needs and I imagine many needs of those managing chronic disorders demand actionable data in real time. Come the day! But wristwatch EKGs? Really? Is that a public health necessity or whizbang gollygee teching off? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @2healthguru And I certainly won't be window shopping the latest #immunotherapy to treat #Cancer for example. Right @richardbagdonas? #hcldr |
| David Lee Scher, MD @dlschermd The drive towards better value in healthcare is diametrically opposed by incentives for ‘productivity’ to have more done to patients by docs. Leading to higher costs and ? same or worse outcomes. #hcldr |
| Zeev Neuwirth @ZeevNeuwirth @joebabian, I call it a failure of our #healthcare system. IMO, our goal should be to empower & enable #healthcare consumers, through establishing trusting relationships. When people don't trust their physicians & other providers/payers... they will try to do it on their own... |
| Janae Sharp @CoherenceMed @hcldr @JoeBabaian A1 #hcldr I think some of “healthcare consumerism” falls into wellness spending. Health equity is missing. |
 | Gregg Masters MPH @2healthguru RT @JoeBabaian: @2healthguru And I certainly won't be window shopping the latest #immunotherapy to treat #Cancer for example. Right @richardbagdonas? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @JaneKDickinson: T1 What's missing is timing. People using the system and HCPs have to meet in the middle. Those who were "trained" a long time ago (patients and providers) may struggle with the new model. We need a way to ease people in and convince/show them it's for the best. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @JoeBabaian @hcldr Absolutely effective if not more effective for serious issues. Why should patients be subjected to pick care services from a select list? What if your best match, or “right fit” is not located in your region or heath plan? We can and should optimize for right fit. #hcldr |
| Heather McCullen @H_SalemOaks @Colin_Hung @MeetInTheLobby @hcldr @JoeBabaian It's a feature not a bug. The entire healthcare system (in the US anyway) is built on shuffling money in a black box. If we knew what things actually cost the middlemen would be out of a job. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @NathanGrunewald: T1 Adding a focus on the patient experience helps develop a better therapeutic relationship. It forces us to view the discussion from the patient’s viewpoint and develop systems that enhance patient learning, understanding, and ability to act on recommendations. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @dlschermd: The drive towards better value in healthcare is diametrically opposed by incentives for ‘productivity’ to have more done to patients by docs. Leading to higher costs and ? same or worse outcomes. #hcldr |
| Ted Chan @upwardmobility @jamesian I like to think of it is the best care for any individual or family is very context specific. A one size fits all model just doesn’t work. #hcldr |
 | Margaret Fleming @mlsfleming2 No one knows some thing about us, like symptoms, better than we know it. It may not be more than a starting place, but don't overlook it. |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: @ShereesePubHlth Organizations that focus on this will be here for the long term. Those that don't, well, don't bother learning the orgs names. #hcldr |
| Bill Wong, OTD, OTR/L @BillWongOT RT @dlschermd: The drive towards better value in healthcare is diametrically opposed by incentives for ‘productivity’ to have more done to patients by docs. Leading to higher costs and ? same or worse outcomes. #hcldr |
| Lisa Danielpour @LisaDani @esteckler2 Thanks so much - yes, it's that more complex or rare, not easy to find expertise to help...in current U.S. insurance model that means finding in network or qualifying for services while either ill yourself or caregiving. Rural as you mentioned often means limited choices #hcldr |
| Beth Steckler (she/her) @purplemamabear @bonniesheeren As a caregiver I would agree. I know my kids disease and I talk to more people w this disease than most doctors however I don’t have knowledge that doc has. If I have question about a symptom or doing a lab I’d like to feel free to discuss and get feedback from doc #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @plandis1 The gaming of the reviews is getting rife, sadly. #hcldr |
| Ted Chan @upwardmobility @jamesian T2: Yeah we tend to be incredibly one size fits all in healthcare. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMRAnswers: @naomi_re_health T2: |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @2healthguru Think like a consumer. Not like a healthcare patient in today’s market. #hcldr |
| HCLDR Moderator @hcldr Just 1 minute until T3! #hcldr @JoeBabaian |
| Bingle @TheBingle T2 If an Amazon -like atmosphere is the delivery system I'd worry about getting the wrong item. Albeit, they are fast & mostly pretty good but mistakes in healthcare can be fatal. Just a caveat! #hcldr |
| Tobi Taj @ThisIsTobiTalks T2: As a consumer and #nurse, pricing transparency is strongly needed. People seeking care should not have to decline treatment, test, procedures, etc. b/c of a unexpected costs. @hcldr |
| HealthSparq @HealthSparq T2. Price transparency & patient reviews are two huge areas that drive value from #healthcare consumerism for #patients. Both are key to giving patients choices in their care & allowing them to make decisions based on what's best for them. #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren T2: There are online sales of silver-based (and hepatotoxic) COV-19 "cures", selling for 100s of $$$. Concerning. And worrisome about the Amazonization of health care. #hcldr |
| Dr. Randi Dublin @RandiDublin RT @EMRAnswers: @naomi_re_health T2: |
| Lisa Fitzpatrick,MD @askdrfitz @plandis1 Yep I hear this a lot and it is an uninformed position! Patients are ready, often we aren’t #hcldr |
| Fred Goldstein @fsgoldstein Bingo! #hcldr |
| Sarah Greene @researchmatters Yes! NTM the abundance of quality metrics, which, while important, often distract practitioners and detract from the key element of quality care, which is helping the patient feel truly heard. #hcldr |
| Bill Wong, OTD, OTR/L @BillWongOT RT @HealthSparq: T2. Price transparency & patient reviews are two huge areas that drive value from #healthcare consumerism for #patients. Both are key to giving patients choices in their care & allowing them to make decisions based on what's best for them. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @MarioATX_MD @hcldr Respectfully disagree :) #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @NathanGrunewald I was revisiting this (to me) worrisome article earlier today. Seems to me what you just said is what's missing from it. #hcldr "But doctor, I googled it!": The "three Rs" of managing patients in the age of information overload. https://t.co/3NV62HqTHD |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @JoeBabaian @plandis1 Absolutely. I refused to participate in the game. Was asked and said no to the game plan. #hcldr |
| HCLDR Moderator @hcldr Time for T3: How can the healthcare system evolve to embrace the best of consumerism while recognizing that many healthcare choices aren’t choices at all? #hcldr @JoeBabaian https://t.co/43VJ6uNc0U |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: @JoeBabaian @plandis1 Absolutely. I refused to participate in the game. Was asked and said no to the game plan. #hcldr |
| Kistein Monkhouse, MPA @KisteinM @JoeBabaian @MarioATX_MD @hcldr Great point Joe I.e @EMoriartyWade comment about high deductibles and limitation in choices. #hcldr #sdoh #Rare #RareDisease |
| Colin Hung @Colin_Hung @EMRAnswers @H_SalemOaks That's for sure Linda! We don't want the cheapest alternative BUT we do want to know cheaper alternatives - ie: is there something else I could do other than taking more medications? #hcldr |
| Sally James @jamesian @Colin_Hung @H_SalemOaks T2 = Just so you know, here is "what consumers should ask" story about hip replacement from Agency for Health Care Research and Quality @AHRQNews #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @NathanGrunewald @plandis1 BRAVO! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @KisteinM: @JoeBabaian @MarioATX_MD @hcldr Great point Joe I.e @EMoriartyWade comment about high deductibles and limitation in choices. #hcldr #sdoh #Rare #RareDisease |
| HealthSparq @HealthSparq RT @hcldr: Time for T3: Time for T3: How can the healthcare system evolve to embrace the best of consumerism while recognizing that many healthcare choices aren’t choices at all? #hcldr @JoeBabaian https://t.co/43VJ6uNc0U |
 | Kim McLeod @GrandmaKim Being fully heard is key to health care! |
| Joe Babaian 🇺🇦 @JoeBabaian RT @hcldr: Time for T3: Time for T3: How can the healthcare system evolve to embrace the best of consumerism while recognizing that many healthcare choices aren’t choices at all? #hcldr @JoeBabaian https://t.co/43VJ6uNc0U |
| Zeev Neuwirth @ZeevNeuwirth #hcldr agree. Need to balance with transparency of outcomes and costs... |
| Colin Hung @Colin_Hung RT @HealthSparq: T2. Price transparency & patient reviews are two huge areas that drive value from #healthcare consumerism for #patients. Both are key to giving patients choices in their care & allowing them to make decisions based on what's best for them. #hcldr |
| Colin Hung @Colin_Hung RT @TheBingle: T2 If an Amazon -like atmosphere is the delivery system I'd worry about getting the wrong item. Albeit, they are fast & mostly pretty good but mistakes in healthcare can be fatal. Just a caveat! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @ZeevNeuwirth: #hcldr agree. Need to balance with transparency of outcomes and costs... |
| Joe Babaian 🇺🇦 @JoeBabaian RT @fsgoldstein: Bingo! #hcldr |
| Bill Wong, OTD, OTR/L @BillWongOT @HealthSparq For nursing homes setting I am at, I also definitely want to take a look at the facility if I could. Having worked at 40 of them, I can tell which ones are good and which ones are not so good. #hcldr |
| Sarah Greene @researchmatters @JoeBabaian @MarioATX_MD @hcldr If we could just get rid of provider networks, we'd increase consumer choice by an order of magnitude, AmIRight? #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: Time for T3: Time for T3: How can the healthcare system evolve to embrace the best of consumerism while recognizing that many healthcare choices aren’t choices at all? #hcldr @JoeBabaian https://t.co/43VJ6uNc0U |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @Colin_Hung: @EMRAnswers @H_SalemOaks That's for sure Linda! We don't want the cheapest alternative BUT we do want to know cheaper alternatives - ie: is there something else I could do other than taking more medications? #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @JoeBabaian @hcldr That’s ok. I personally don’t want just anyone. I want the best one. And it should be my choice to decide who is the best. Even if it isn’t the best price or location. That’s true consumerism. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @JoeBabaian: @MarioATX_MD @hcldr True. Not as effective for serious issues like #RareDisease or #Cancer - just a thought. #hcldr |
| Sally James @jamesian @Colin_Hung @H_SalemOaks @AHRQNews https://t.co/8HT6pXB5DA #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @KisteinM: @JoeBabaian @MarioATX_MD @hcldr Great point Joe I.e @EMoriartyWade comment about high deductibles and limitation in choices. #hcldr #sdoh #Rare #RareDisease |
| Ted Chan @upwardmobility One thing that bothers me is the mocking of consumer digital health models. Part of the reason they are scaling is they meet the needs of the patients in some differentiated way. You don’t need a MD from an Ivy League school to do basic scripts for real life problems like ED. |
| Heather McCullen @H_SalemOaks @Colin_Hung @EMRAnswers I'm equally concerned about insurance companies forcing the cheapest options (or the option that costs them the least ... not necessarily the same thing) over the best options. #hcldr |
| Fred Goldstein @fsgoldstein Tell that to Walmart who just set up that ALL employees who need spine surgery go to 8 facilities because 40% of those recommended by their local surgeons didn’t need it after a second opinion at one of their COEs. #hcldr |
| Dr. Randi Dublin @RandiDublin @HealthSparq For instance with @Colin_Hung’s hip replacement example, some pts can proclaim how great their experience with the anterior hip replacement procedure is because less recovery time involved; that feedback could help other hip replacement consumers. #hcldr |
 | Patient Experience Symposium @patientexpsym @2healthguru @Walmart Thank you for sharing this! #HCLDR |
| Joe Babaian 🇺🇦 @JoeBabaian @researchmatters @MarioATX_MD @hcldr Good point Sarah! But again, I am thinking for #RareDisease or even difficult cancers, we aren't shopping all over for treatment. Centers of Excellence, places we all know, that's where we go if at all possible. The issue is much more foundational. :) #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @Colin_Hung @EMRAnswers @H_SalemOaks I had a doc who was one of my faves. Each time he gave me a Rx he recommended the lowest priced option, & when possible told me a variety of alternatives, ways/when to support recovery with diet/activity, & for things like saline spray how to make it at home. #hcldr |
| David Lee Scher, MD @dlschermd @researchmatters ‘Quality metrics’ has become a cottage industry with much staff chasing data not so easily available within even a hospital. Technology can easily help but often not employed. The metrics themselves are soft and based in contracts between insurance companies and hospitals #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @pfanderson: @Colin_Hung @EMRAnswers @H_SalemOaks I had a doc who was one of my faves. Each time he gave me a Rx he recommended the lowest priced option, & when possible told me a variety of alternatives, ways/when to support recovery with diet/activity, & for things like saline spray how to make it at home. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @plandis1: T2. The another part here is, ❤️ or hate them: T2. The another part here is, ❤️ or hate them: reviews on providers also matter to patients. #HCLDR |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD You can’t talk of consumerism and apply traditional healthcare thinking. It just doesn’t fit the logic. Think outside what is expected. It is even more relative for chronic conditions. #hcldr |
| Patient Experience Symposium @patientexpsym @Colin_Hung @EMRAnswers @H_SalemOaks such a great point. Patients need options. #HCLDR #PatExpSym #PatientExperience |
| Joe Babaian 🇺🇦 @JoeBabaian @pfanderson @Colin_Hung @EMRAnswers @H_SalemOaks This! THIS! Outstanding. :) #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald T3 Focus on consumerism elements which impact patient experience. Goes beyond clinic, hospital setting. Includes insurance, pharma, government, policy, etc. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: T3 Focus on consumerism elements which impact patient experience. Goes beyond clinic, hospital setting. Includes insurance, pharma, government, policy, etc. #hcldr |
| Sarah Greene @researchmatters I love this. Imagine being able to easily look up joint replacement devices (not all are created equal!) via a smart registry w/a user-centered interface. Crosswalked w/how often its been used successfully in people like me. #hcldr #healthdata #API #interoperability @MDIConline |
| Patient Experience Symposium @patientexpsym RT @ZeevNeuwirth: #hcldr agree. Need to balance with transparency of outcomes and costs... |
| Colin Hung @Colin_Hung @pfanderson @EMRAnswers @H_SalemOaks Those are like unicorns - mythical docs that we hope exist - We need more of them! #hcldr |
| Bingle @TheBingle T2 Great point! There are regular Rx's that don't even claim to cure going for $2-$3 thousand dollars a month. Profits are outrageous. And more Rx's & Amazon protocol it is or could be Trouble! #hcldr |
| Patient Experience Symposium @patientexpsym RT @HealthSparq: T2. Price transparency & patient reviews are two huge areas that drive value from #healthcare consumerism for #patients. Both are key to giving patients choices in their care & allowing them to make decisions based on what's best for them. #hcldr |
| Fred Goldstein @fsgoldstein Good point, they have an excellent model as well.. #hcldr |
| Tobi Taj @ThisIsTobiTalks Yes! All of it, YES! https://t.co/D0Zwc3dvfC |
| Colin Hung @Colin_Hung RT @NathanGrunewald: T3 Focus on consumerism elements which impact patient experience. Goes beyond clinic, hospital setting. Includes insurance, pharma, government, policy, etc. #hcldr |
| Erin Moriarty Wade @EMoriartyWade @plandis1 That’s a great point @plandis1! I remember once I read a few reviews for our local pediatrician whom we have known (and loved!) for 10 years...and I just couldn’t believe some of the nonsense! #hcldr |
| Sally James @jamesian @researchmatters @MDIConline @MightyCasey just had a knee replacement. Can't wait to read her consumer guide. #hcldr |
 | RebeccaMGoodwin & Appalachian Cats @RebeccaMGoodwin RT @fsgoldstein: Good point, they have an excellent model as well.. #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @NathanGrunewald: T3 Focus on consumerism elements which impact patient experience. Goes beyond clinic, hospital setting. Includes insurance, pharma, government, policy, etc. #hcldr |
| Lucy Modahl @LucyModahlMD #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @2healthguru Each model will have its pro and cons. Another point why consumerism matters. Understanding which model and service works best for your individual requirements. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @Colin_Hung: T1 Choice would necessitate a common framework for gauging value, price and quality. We aren't 100% there yet in healthcare. Still very opaque on all 3. We need to work on those to enable true choice like we have in other consumer markets #hcldr |
| Lisa Danielpour @LisaDani RT @askdrfitz: I’m always a broken record. What’s missing is patient voice. If we want folks to consistently participate We’ve got to change the system to better reflect their needs #hcldr |
| Patient Experience Symposium @patientexpsym This is a question for our speakers at the Patient Engagement Symposium Great question. #PatExpSym #PatientExperience #HCLDR https://t.co/sfBOAkMUGR |
| Ted Chan @upwardmobility T3: Many existing care paths are not “choices”. How does one fit in therapy when they are depressed/anxious and have kids with limited childcare? Well, teletherapy! Innovation the cuts out commute time, stress, and cost. #hcldr |
 | Richard M. Carpiano, PhD, MPH @RMCarpiano Medical Sociologists, check this out: what a cool term/concept relevant to stuff in our lane. #medsoc |
| Beth Steckler (she/her) @purplemamabear RT @EMRAnswers: @naomi_re_health T2: |
| Bonnie C. Sheeren, BCPA @bonniesheeren @esteckler2 @ShereesePubHlth And that's perfect for a health literate person like you! But it's really hard trying to bring someone up so speed who doesn't really understand anatomy or physiology? So difficult... #hcldr |
| Amy Ma - 馬錦華 - Settler on Indigenous land @Ctzen_Improver T3 Meet the patient-family-caregiver where they are. Include us in decision-making to the level we feel comfortable. Give us choices where it makes sense and where it will improve our experience or the results. Thinking of PT starting at hospital bedside for example #HCLDR |
| Patient Experience Symposium @patientexpsym @jamesian @researchmatters @MDIConline @MightyCasey we wish you a speedy recovery @mightycasey #HCLDR |
| Sally James @jamesian T3 - Focus on helping patients gain #healthliteracy - knowledge that there are alternatives, controversies - is huge. #hcldr Not consumerism, exactly, but "know you have choices" |
| Lisa Danielpour @LisaDani RT @Ctzen_Improver: T1: T1: At least in pediatric world, parents and even kids are now able to have a say in what's going on. What is missing is attention to those historically not well-served in healthcare eg people with disabilities, Indigenous, refugees #HCLDR |
| Bingle @TheBingle RT @NathanGrunewald: T1 Adding a focus on the patient experience helps develop a better therapeutic relationship. It forces us to view the discussion from the patient’s viewpoint and develop systems that enhance patient learning, understanding, and ability to act on recommendations. #hcldr |
| Kistein Monkhouse, MPA @KisteinM @hcldr @JoeBabaian T3: 🤷🏽♀️some good step may be transparency to the #patient about what their actual options are and #patient education. #hcldr |
| Sarah Greene @researchmatters I hereby like this 10,227 times. #hcldr |
| Lisa Davis Budzinski @lisadbudzinski “Employers, health plans, and health systems must work together to ensure that engagement in consumer behaviors translates into meaningful benefits for patients”https://t.co/RtevTQebjD #hcldr |
| Heather McCullen @H_SalemOaks @pfanderson @Colin_Hung @EMRAnswers I always bring up my cat's vet in these conversations lately. When we're discussing care she's always able to give me the cost right away, suggests alternatives, and lets me know what procedures I could skip if necessary. #hcldr |
| Fred Goldstein @fsgoldstein We seem to be hitting a bit on Narrow networks, take a minute and check out this #PopHealth Minute on…….. Narrow Networks… https://t.co/MyzVHB1Fm1 #hcldr https://t.co/JJO3YpPW9F |
| Zeev Neuwirth @ZeevNeuwirth T3: #hcldr If there is a rung of #healthcare Consumerism, the first steps would be about transparency, guidance/navigation & reducing friction - understanding people's specific problems & helping them solve them. Many other facets we can get right even if there is limited choice |
| Joe Babaian 🇺🇦 @JoeBabaian RT @ZeevNeuwirth: T3: T3: #hcldr If there is a rung of #healthcare Consumerism, the first steps would be about transparency, guidance/navigation & reducing friction - understanding people's specific problems & helping them solve them. Many other facets we can get right even if there is limited choice |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @fsgoldstein And ask any of the patients who were able to select care that fit their budget and fit their expected level of care/service. I worked in COEs and let me tell you the level of stringing that goes into maintaining certification isn’t what you think it is. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @KisteinM: @hcldr @JoeBabaian T3: @hcldr @JoeBabaian T3: 🤷🏽♀️some good step may be transparency to the #patient about what their actual options are and #patient education. #hcldr |
| Bingle @TheBingle RT @lisadbudzinski: “Employers, health plans, and health systems must work together to ensure that engagement in consumer behaviors translates into meaningful benefits for patients”https://t.co/RtevTQebjD #hcldr |
| Bill Wong, OTD, OTR/L @BillWongOT @hcldr @JoeBabaian Again from a nursing home setting, I think a virtual tour of the nursing home, possible menus, and other vital information that prospective residents need to know. #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T3 What helps with decision-making What improves the #PatExp Do that. We don't have to Amazon the whole environment. If patients have access & Doctors can thrive, consumerism works. #hcldr |
| Colin Hung @Colin_Hung @RareCandace @lemonaidhealth T3 In all other consumer-markets we actively seek ways to dis-intermediate so that the ultimate end-user is closer to the provider of the product/service. Healthcare continues to actively resist dis-inter-mediation. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @Colin_Hung @EMRAnswers @H_SalemOaks He's now a department chair in Canada, so hopefully he's spreading the approach to the next generation! Lucky Canada! #hcldr |
| Sarah Greene @researchmatters @H_SalemOaks @pfanderson @Colin_Hung @EMRAnswers Is your vet accepting new (human) patients? #hcldr #healthcarehumor #wishfulthinking |
| Patient Experience Symposium @patientexpsym RT @Colin_Hung: @RareCandace @lemonaidhealth T3 In all other consumer-markets we actively seek ways to dis-intermediate so that the ultimate end-user is closer to the provider of the product/service. Healthcare continues to actively resist dis-inter-mediation. #hcldr |
| Heather McCullen @H_SalemOaks And it's not lost on me that veterinary care is TRUE consumerism. I have literally dozens of options. #hcldr |
| Colin Hung @Colin_Hung @H_SalemOaks @pfanderson @EMRAnswers T3 Have to add that dentists are the same in my experience - great at laying out all the options, implications and costs. #hcldr |
| HealthSparq @HealthSparq RT @ZeevNeuwirth: T3: T3: #hcldr If there is a rung of #healthcare Consumerism, the first steps would be about transparency, guidance/navigation & reducing friction - understanding people's specific problems & helping them solve them. Many other facets we can get right even if there is limited choice |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren @esteckler2 @ShereesePubHlth Well said Bonnie. Agree. #hcldr |
| Dr. Gail Beck @GailYentaBeck #hcldr T3 The best part of consumerism is how important the consumer/patient is in the system. If the healthcare system wants to embrace the best of consumerism, then it will have to include patients and families in the design and redesign of all elements. |
| David Lee Scher, MD @dlschermd T3: Encourage more health savings accounts with incentives. Cross state ability to buy insurance -> more competition. Better patient portals and more health literate education for improved self-mgt of chronic diseases. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @bonniesheeren: @esteckler2 @ShereesePubHlth And that's perfect for a health literate person like you! But it's really hard trying to bring someone up so speed who doesn't really understand anatomy or physiology? So difficult... #hcldr |
| Dr. Randi Dublin @RandiDublin A3: Healthcare system can also recognize that our healthcare choices are impacted by our learning histories, our families and cultures. In this way they are embedded into our fabric and may not be our choices. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @dlschermd: T3: T3: Encourage more health savings accounts with incentives. Cross state ability to buy insurance -> more competition. Better patient portals and more health literate education for improved self-mgt of chronic diseases. #hcldr |
| Fred Goldstein @fsgoldstein The Amazon budget is 100% covered… #hcldr My father an MD narrowed my network everytime I went to the ER, he knew which doctors should see me and which shouldn’t. |
| Tobi Taj @ThisIsTobiTalks For the people in the back of the room! https://t.co/w7zmTNHHOW |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RandiDublin: A3: A3: Healthcare system can also recognize that our healthcare choices are impacted by our learning histories, our families and cultures. In this way they are embedded into our fabric and may not be our choices. #hcldr |
| Bingle @TheBingle T3 As long as Dr. & Patient can be on the same page honestly then all should be OK. Can a generic Rx be substituted for example! #hcldr |
| Lisa Davis Budzinski @lisadbudzinski RT @researchmatters: I love this. Imagine being able to easily look up joint replacement devices (not all are created equal!) via a smart registry w/a user-centered interface. Crosswalked w/how often its been used successfully in people like me. #hcldr #healthdata #API #interoperability @MDIConline |
| Joe Babaian 🇺🇦 @JoeBabaian RT @GailYentaBeck: #hcldr T3 The best part of consumerism is how important the consumer/patient is in the system. If the healthcare system wants to embrace the best of consumerism, then it will have to include patients and families in the design and redesign of all elements. |
| Colin Hung @Colin_Hung @H_SalemOaks And there is insurance there too...I wonder if those companies will ever achieve the same level of control/power that ins companies have in the healthcare system? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @H_SalemOaks @Colin_Hung @EMRAnswers Exactly! Vets are often the best model for what's missing in human healthcare. #hcldr |
| Jacky B., DSW, LCSW @DrJackyLCSW @hcldr @JoeBabaian T3. focusing on the things we can change would make a great impact. maybe our clients do not have options on where to go but there are things we can still do to improve their experience. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @2healthguru @DeptVetAffairs Unfortunately not. But we can’t associate volunteered service members as consumers. However family members of service members have way more choice and freedom with their selection of care. #hcldr |
| Bingle @TheBingle RT @ShereesePubHlth: T3 What helps with decision-making What improves the #PatExp Do that. We don't have to Amazon the whole environment. If patients have access & Doctors can thrive, consumerism works. #hcldr |
| Colin Hung @Colin_Hung RT @pfanderson: @H_SalemOaks @Colin_Hung @EMRAnswers Exactly! Vets are often the best model for what's missing in human healthcare. #hcldr |
| Sally James @jamesian @ColtonOrtolf T2 and 3 - Health is not just response to health problem, but supporting healthy life. #hcldr Support healthy lives. |
| Dr. Gail Beck @GailYentaBeck RT @EMRAnswers: T3: |
 | Robin Roberts @RRobertseHealth RT @askdrfitz: I’m always a broken record. What’s missing is patient voice. If we want folks to consistently participate We’ve got to change the system to better reflect their needs #hcldr |
 | Vishnu Saxena @vishnu_saxena T3: HospitalS serves 4-5 generations .To truly evolve on d #consumerization, they really need to start with Understanding #patient's expectations first: ✅Easy➡️ I want it to be easy ✅Personal ➡️I want you to know me ✅Timely➡️ I want it now..!!! ✅Value➡️ I want value #hcldr |
| Colin Hung @Colin_Hung RT @JackyBancayan: @hcldr @JoeBabaian T3. focusing on the things we can change would make a great impact. maybe our clients do not have options on where to go but there are things we can still do to improve their experience. #hcldr |
| Erin Moriarty Wade @EMoriartyWade #T3. A big part of consumerism to me is having choices in tough situations. We can’t choose to get rid of our daughter’s #RareDisease but we can choose see a worldwide expert at @HackensackUMC who truly listens to our child. #hcldr |
| HealthSparq @HealthSparq RT @GailYentaBeck: #hcldr T3 The best part of consumerism is how important the consumer/patient is in the system. If the healthcare system wants to embrace the best of consumerism, then it will have to include patients and families in the design and redesign of all elements. |
| Joe Babaian 🇺🇦 @JoeBabaian RT @JackyBancayan: @hcldr @JoeBabaian T3. focusing on the things we can change would make a great impact. maybe our clients do not have options on where to go but there are things we can still do to improve their experience. #hcldr |
 | Sahba Ferdowsi DO (conciergedoc) @DrFerdowsi RT @MarioATX_MD: @JoeBabaian @hcldr That’s ok. I personally don’t want just anyone. I want the best one. And it should be my choice to decide who is the best. Even if it isn’t the best price or location. That’s true consumerism. #hcldr |
| Colin Hung @Colin_Hung RT @GailYentaBeck: #hcldr T3 The best part of consumerism is how important the consumer/patient is in the system. If the healthcare system wants to embrace the best of consumerism, then it will have to include patients and families in the design and redesign of all elements. |
| PF Anderson @pfanderson@disabled.social @pfanderson @Colin_Hung @H_SalemOaks @EMRAnswers The training is different. Dentists are "cowboys," without a safety net. No one forces you to see the dentist, and it's usually not covered by insurance. They better be good at their job and nice to folk if they want clients. #hcldr |
| Zeev Neuwirth @ZeevNeuwirth RT @RasuShrestha: T1: T1: We've been too focused on the "transactional" layer in healthcare. What's missing is a real focus on the "experiential" layer. We're living in the experience economy. #hcldr |
| Sally James @jamesian @djbizzarro @hcldr @JoeBabaian T3 - A physician assistant, or nurse, or nurse with additional training can help patient adjust/understand/parse the post-surgery advice, or the chronic disease. Communication is health care. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @pfanderson: @Colin_Hung @H_SalemOaks @EMRAnswers The training is different. Dentists are "cowboys," without a safety net. No one forces you to see the dentist, and it's usually not covered by insurance. They better be good at their job and nice to folk if they want clients. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @hcldr @JoeBabaian T3: If patients desire more choices the only logical solution is to give them access to more choices. #hcldr |
| Brad Lehman @brad_lehman T3 - The marketplace will consist of many trial and errors and it will continue to become better for patients (My optimism). It will be interesting to see the advancements in consumerism and the benefits that will come to the patient because of it. #hcldr |
| Erin Moriarty Wade @EMoriartyWade Great point! I just used our HSA card today! #hcldr |
| Kistein Monkhouse, MPA @KisteinM @ThisIsTobiTalks Thanks Tobi!!!!!! Will you be at #HIMSS20 ? #hcldr |
| HCLDR Moderator @hcldr Just 1 minute until T4! #hcldr @JoeBabaian |
| Joe Babaian 🇺🇦 @JoeBabaian @pfanderson @Colin_Hung @H_SalemOaks @EMRAnswers As usual, Patricia, you homed in on the key issue. #hcldr |
| Sahba Ferdowsi DO (conciergedoc) @DrFerdowsi RT @EMoriartyWade: Great point! I just used our HSA card today! #hcldr |
| Robin Roberts @RRobertseHealth T3 choice in healthcare is an illusion most Americans don’t have options let alone wide open take of choice #HCLDR |
| Lisa Fitzpatrick,MD @askdrfitz T3. I think the best of consumerism is ensuring people understand the choices before them and can select their best option. Unfortunately our convoluted system leaves people in the dark and sometimes feeling hopeless. #hcldr |
 | Joe Fields-Johnson, DO @joefj Good luck in your recovery! |
| Dr. Gail Beck @GailYentaBeck #hcldr The T3 answers contain a lot of ideas for how to improve the patient experience - tracking them really provides great insights. |
| HCLDR Moderator @hcldr Time for T4: Share your experiences when using healthcare as a consumer vs healthcare as a patient. Are these mutually exclusive? #hcldr @JoeBabaian https://t.co/BWnCvs9OSO |
 | Ann-Marie O'Brien @StrongGirl51 Reading the questions tonight about consumerism and amazon type healthcare I was perplexed. Something tells me this isn’t a Canadian conversation. Am I wrong? #hcldr |
| Heather McCullen @H_SalemOaks T3: Is start over an option? Without choice the only incentive to create a better consumer experience for patients is altruism. #hcldr |
| Lisa Danielpour @LisaDani @SeanJMolloy @fsgoldstein Good point. My teen son has serious chronic illnesses. Pediatric experience is nurturing and family centric. Pediatric palliative care was extra level patient centered, comprehensive care, quality of life focus at pivotal time. Adult & peds palliative care is outstanding #hcldr |
| Sally James @jamesian @researchmatters @MDIConline @MightyCasey Headlines 4 Casey: 10 things I hate about knee replacement. 10 ways to improve your knee replacement. 10 videos to watch post knee-replacement. #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren T3: Houston perfect example of this: United HC broke up w/ large Methodist Hospital/MD system. Cigna threatening to break up w/ Memorial-Hermann. Leaving pts anxious & worried & lacking access to ongoing care? Terrible! #hcldr |
| HealthSparq @HealthSparq RT @hcldr: Time for T4: Time for T4: Share your experiences when using healthcare as a consumer vs healthcare as a patient. Are these mutually exclusive? #hcldr @JoeBabaian https://t.co/BWnCvs9OSO |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @fsgoldstein That’s privilege. A privilege millions of patients don’t have. So why would you or anyone else want to limit someone else from discovering right fit and choosing the service or clinician they personally feel will deliver the best care? #hcldr |
| Sarah Greene @researchmatters A3: I'll be interested to see how @Amazon handles this as they refine Amazon Care. The most consumer-obsessed company on the planet will serve as an interest canary in an intractable coalmine. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian T3: Sometimes more choices aren't really choices at all. Access is an issue. Narrow networks. Health literacy. Zip code. Choice isn't a magic word that fixes all of this, sadly. #hcldr #SDOH |
| Joe Babaian 🇺🇦 @JoeBabaian RT @hcldr: Time for T4: Time for T4: Share your experiences when using healthcare as a consumer vs healthcare as a patient. Are these mutually exclusive? #hcldr @JoeBabaian https://t.co/BWnCvs9OSO |
| PF Anderson @pfanderson@disabled.social @pfanderson @2healthguru @Colin_Hung @H_SalemOaks @EMRAnswers Did you hear today's news about the city of Marietta suing a drug manufacturer over 97,500% price increase? https://t.co/AMyRdgYwLh #hcldr |
| HCLDR Moderator @hcldr RT @JoeBabaian: T3: T3: Sometimes more choices aren't really choices at all. Access is an issue. Narrow networks. Health literacy. Zip code. Choice isn't a magic word that fixes all of this, sadly. #hcldr #SDOH |
| Joe Babaian 🇺🇦 @JoeBabaian RT @researchmatters: A3: A3: I'll be interested to see how @Amazon handles this as they refine Amazon Care. The most consumer-obsessed company on the planet will serve as an interest canary in an intractable coalmine. #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren @esteckler2 @ShereesePubHlth @JoeBabaian True, but I got the feeling this group was using thyroid meds as uppers & weight loss. Beyond scary. #hcldr |
| Sarah Greene @researchmatters @MightyCasey @jamesian @MDIConline @hilarious_is Wishing you an ultra-fast and minimally painful recovery, Casey! #hcldr |
| Robin Roberts @RRobertseHealth RT @EMoriartyWade: After 20 years of telling other people’s stories, I decided to tell mine. Thank you @J2Novack, my #hcldr friends, @JoeBabaian @Colin_Hung @MariahWrites @KarenATXMH and @savvy_coop for helping me find my voice https://t.co/q9aVFMxyLb https://t.co/0yRTXXZ8N7 |
| Zeev Neuwirth @ZeevNeuwirth The facts & stats on what #healthcare costs are doing to American families is appalling. Could not agree more! |
| Jane K. Dickinson @JaneKDickinson My son called and he's one of my two favorite consumers out there, so I got distracted!! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren The underlying reasons are even more insidious. #hcldr |
| Sarah Greene @researchmatters @MightyCasey @jamesian @MDIConline @hilarious_is pain-free is probably a bit much to hope for, based on what I've seen in other friends with bionic knees. #hcldr |
| Patient Experience Symposium @patientexpsym RT @hcldr: Time for T4: Time for T4: Share your experiences when using healthcare as a consumer vs healthcare as a patient. Are these mutually exclusive? #hcldr @JoeBabaian https://t.co/BWnCvs9OSO |
| Bingle @TheBingle T3 You have a great idea. The only problem is how fast that health account could be wiped out with one illness. #hcldr |
| Inspire @InspireIsHealth RT @hcldr: Time for T4: Time for T4: Share your experiences when using healthcare as a consumer vs healthcare as a patient. Are these mutually exclusive? #hcldr @JoeBabaian https://t.co/BWnCvs9OSO |
| Amy Ma - 馬錦華 - Settler on Indigenous land @Ctzen_Improver RT @JoeBabaian: T3: T3: Sometimes more choices aren't really choices at all. Access is an issue. Narrow networks. Health literacy. Zip code. Choice isn't a magic word that fixes all of this, sadly. #hcldr #SDOH |
| Bonnie C. Sheeren, BCPA @bonniesheeren @JoeBabaian I bet! It's got everyone so upset. #hcldr |
| Lisa Fitzpatrick,MD @askdrfitz I thought this was semantics @JoeBabaian. |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren @esteckler2 @ShereesePubHlth Bonnie, that is what I got from you as well. Not need as much as wild west. Thanks for pointing that out. Someone desperate, they have my heart. Someone looking for shortcuts to their own version of medical school? Not so much ;) #hcldr |
| Zeev Neuwirth @ZeevNeuwirth RT @JoeBabaian: T3: T3: Sometimes more choices aren't really choices at all. Access is an issue. Narrow networks. Health literacy. Zip code. Choice isn't a magic word that fixes all of this, sadly. #hcldr #SDOH |
| Joe Babaian 🇺🇦 @JoeBabaian RT @bonniesheeren: @esteckler2 @ShereesePubHlth @JoeBabaian True, but I got the feeling this group was using thyroid meds as uppers & weight loss. Beyond scary. #hcldr |
| Vishnu Saxena @vishnu_saxena RT @RasuShrestha: T1: T1: We've been too focused on the "transactional" layer in healthcare. What's missing is a real focus on the "experiential" layer. We're living in the experience economy. #hcldr |
| Lisa Davis Budzinski @lisadbudzinski T3 I’ll never forget when family Dr of 40 yrs hollered “Who butchered you?!” upon seeing a scar. When I explained, he stated why didn’t you ask for me? I did but was told no, it must be done by this on/call ER Dr. A lot of miscommunication when no-choice situations appear #hcldr |
| Kistein Monkhouse, MPA @KisteinM @RRobertseHealth @ThisIsTobiTalks Tobi meet Robin. Robin meet Tobi. I’ve been interviewed by you both and have interviewed you both 🙌I’ve also gained so much knowledge from each of you hope you two connect #HIMSS20 #WomenInMedicine #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @BillWongOT @HealthSparq We were looking at the ratings for the nursing homes for a relative, and the very best ones in the area didn't score above a 3 of 5 stars. That seemed common, too. #hcldr |
 | Michael W. Roberts @michaelwroberts Couldn’t make #hcldr tonight but getting caught up. Great topic, @JoeBabaian! |
| Colin Hung @Colin_Hung @StrongGirl51 Hello Ann-Marie. #hcldr is a global chat. We try to cover topics that apply to multiple different health systems - gov't run, private, etc. Sometimes the questions lean more towards one country vs another, but the conversation often has discussions where geography doesn't matter |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @hcldr @JoeBabaian T4: I think the best match for healthcare as a consumer is self pay models like #DPC or DTC healthcare products like hims/hers/ro. The level of service is far better when it’s end goal is clear and transparent. This is the product. This is the cost. Here’s how to get it. #hcldr |
| Zeev Neuwirth @ZeevNeuwirth Maybe a blessing in disguise. Perhaps hospital systems should consider their own payer collaborative. |
| Dr. Randi Dublin @RandiDublin A4: I think I see these as the same. I try to advocate for my own healthcare, research my options and assert myself in the exam room regardless of whether we call me a consumer or patient of healthcare. #hcldr |
| Erin Moriarty Wade @EMoriartyWade Great point @RandiDublin! Here’s an example I wrote about where @BostonChildrens is addressing this in disparities in asthma. #sdoh #hcldr https://t.co/Hv8m7iR6zX |
| PF Anderson @pfanderson@disabled.social @pfanderson @2healthguru @Walmart Thank you. I've been seeing this my whole career. Not what's the best match to solve the problem, but what's the new cool thing that will get us grant funding. #hcldr |
| Lisa Davis Budzinski @lisadbudzinski RT @MarioATX_MD: @hcldr @JoeBabaian T4: @hcldr @JoeBabaian T4: I think the best match for healthcare as a consumer is self pay models like #DPC or DTC healthcare products like hims/hers/ro. The level of service is far better when it’s end goal is clear and transparent. This is the product. This is the cost. Here’s how to get it. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren Some major local employers have had to step up to assure coverage to their employees that were impacted - FBISD for one. Told everyone, no matter what, you can keep your doctors and hospitals. :) #hcldr Kudos! |
| Robin Roberts @RRobertseHealth @KisteinM @ThisIsTobiTalks Hi @ThisIsTobiTalks I have listened to you and would love to connect will you be at #HIMSS20? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @H_SalemOaks: @Colin_Hung @EMRAnswers I'm equally concerned about insurance companies forcing the cheapest options (or the option that costs them the least ... not necessarily the same thing) over the best options. #hcldr |
| Bingle @TheBingle That's bad. #hcldr |
| Sally James @jamesian T4 - As consumer, shopped for physical therapist BEFORE shoulder surgery. Great recovery. CONTRAST As harried mother of sick baby - accepted whatever local hospital said. #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren @JoeBabaian @esteckler2 @ShereesePubHlth Yes! I know when people aren't getting heard. And it's one of my joys as a pt advocate to help them be heard. But people who diagnose/treat themselves against evidence-based medicine scare me. #HCLDR |
| Heather McCullen @H_SalemOaks T4: Time for more stories from my vet? My doctor is actually really good and I'm pretty healthy, so I don't have any interesting contrasting stories. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @fsgoldstein: Tell that to Walmart who just set up that ALL employees who need spine surgery go to 8 facilities because 40% of those recommended by their local surgeons didn’t need it after a second opinion at one of their COEs. #hcldr |
| Bill Wong, OTD, OTR/L @BillWongOT @hcldr @JoeBabaian A4. I actually shop for a clinical psychologist once upon a time. I simply just wanted a Chinese speaking one. I did not care about reviews. In retrospect, I should have! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @michaelwroberts Thank you kind sir! Missed your voice! #hcldr |
| Dr. Gail Beck @GailYentaBeck #hcldr T4 I am having cataract surgery this week. There was a lot of emphasis on me choosing the lenses I wanted when I really wanted an opinion. However, I will only learn the time of surgery the day before, making it difficult to plan. In this, I wanted more choice. |
| Joe Babaian 🇺🇦 @JoeBabaian RT @bonniesheeren: @JoeBabaian @esteckler2 @ShereesePubHlth Yes! I know when people aren't getting heard. And it's one of my joys as a pt advocate to help them be heard. But people who diagnose/treat themselves against evidence-based medicine scare me. #HCLDR |
| Erin Moriarty Wade @EMoriartyWade RT @NathanGrunewald: T3 Focus on consumerism elements which impact patient experience. Goes beyond clinic, hospital setting. Includes insurance, pharma, government, policy, etc. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren @esteckler2 @ShereesePubHlth Bingo! Mike drop. No excuses! #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @askdrfitz: T3. I think the best of consumerism is ensuring people understand the choices before them and can select their best option. Unfortunately our convoluted system leaves people in the dark and sometimes feeling hopeless. #hcldr |
| Robin Roberts @RRobertseHealth @jamesian This I totally identify with. #hcldr https://t.co/ie2pDGk5m5 |
| HCLDR Moderator @hcldr RT @bonniesheeren: @JoeBabaian @esteckler2 @ShereesePubHlth Yes! I know when people aren't getting heard. And it's one of my joys as a pt advocate to help them be heard. But people who diagnose/treat themselves against evidence-based medicine scare me. #HCLDR |
| Bingle @TheBingle That is horrific! Talk about raising profits..... #hcldr |
| Zeev Neuwirth @ZeevNeuwirth Thank you for these. Astounding, Appalling. Unsustainable. Unethical... |
| PF Anderson @pfanderson@disabled.social @pfanderson @fsgoldstein Oh, I am so so so sorry for those patients. That said, the research is also showing that surgery tends to have poor outcomes for back pain patients. We don't have good solutions for those with chronic back pain. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMoriartyWade: Great point @RandiDublin! Here’s an example I wrote about where @BostonChildrens is addressing this in disparities in asthma. #sdoh #hcldr https://t.co/Hv8m7iR6zX |
| Erin Moriarty Wade @EMoriartyWade RT @H_SalemOaks: T1: T1: I'm not sure it does. As long as patients don't have real choice the consumerism model can't possibly work to benefit them. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RandiDublin: A4: A4: I think I see these as the same. I try to advocate for my own healthcare, research my options and assert myself in the exam room regardless of whether we call me a consumer or patient of healthcare. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @RandiDublin: @HealthSparq For instance with @Colin_Hung’s hip replacement example, some pts can proclaim how great their experience with the anterior hip replacement procedure is because less recovery time involved; that feedback could help other hip replacement consumers. #hcldr |
| HCLDR Moderator @hcldr RT @RandiDublin: A4: A4: I think I see these as the same. I try to advocate for my own healthcare, research my options and assert myself in the exam room regardless of whether we call me a consumer or patient of healthcare. #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T4 In my case, they are not. I can't turn off either POV when I'm with my personal physicians or when i work with clients. I'm always looking at the angles. how can this be better Am i being heard Was this process seamless? Are we (Dr. & I) working through this together #hcldr |
| Brad Lehman @brad_lehman RT @patientexpsym: This is a question for our speakers at the Patient Engagement Symposium Great question. #PatExpSym #PatientExperience #HCLDR https://t.co/sfBOAkMUGR |
| Sarah Greene @researchmatters Similar for me--I guess I don't draw that distinction overtly. I think I've been in way too many vigorous discussions, about whether we should use the term"patients," "consumers," "people," "citizens," "individuals," etc. #hcldr @WAHealthCheckup @healthythinker @MightyCasey |
| Colin Hung @Colin_Hung RT @GailYentaBeck: #hcldr T4 I am having cataract surgery this week. There was a lot of emphasis on me choosing the lenses I wanted when I really wanted an opinion. However, I will only learn the time of surgery the day before, making it difficult to plan. In this, I wanted more choice. |
| Joe Babaian 🇺🇦 @JoeBabaian RT @researchmatters: Similar for me--I guess I don't draw that distinction overtly. I think I've been in way too many vigorous discussions, about whether we should use the term"patients," "consumers," "people," "citizens," "individuals," etc. #hcldr @WAHealthCheckup @healthythinker @MightyCasey |
| Pamela @plandis1 T4 Tonight’s disc. has me wondering. Is consumerism for urban/suburban with means and time? Are poor left out w/o time & resources? I have no answer. #HCLDR |
| Fred Goldstein @fsgoldstein Because it’s their health and not all providers are good so you want to let them be harmed?? |
| Heather McCullen @H_SalemOaks @bonniesheeren @JoeBabaian @esteckler2 @ShereesePubHlth So, yes. But you have to think about what lead them to that. Lack of consumerism in healthcare has brought us to a point where people don't trust their doctors to listen to them, or to offer the best treatments. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMRAnswers: @hcldr @JoeBabaian T4: |
| Bonnie C. Sheeren, BCPA @bonniesheeren @EMRAnswers @hcldr @JoeBabaian This is so TRUE! Who can travel around town for the best price when they feel awful! #hcldr |
| HCLDR Moderator @hcldr RT @EMRAnswers: @hcldr @JoeBabaian T4: |
| Amy Ma - 馬錦華 - Settler on Indigenous land @Ctzen_Improver T4 Healthcare as a consumer: Choosing who I receive PT services from. As a patient: My kid getting surgery. Don't have same degree of choice in specialist. A meh experience in making appointments. Care was excellent in both cases. Empowering? Certainly not as a patient #HCLDR |
| Colin Hung @Colin_Hung RT @Ctzen_Improver: T4 Healthcare as a consumer: T4 Healthcare as a consumer: Choosing who I receive PT services from. As a patient: My kid getting surgery. Don't have same degree of choice in specialist. A meh experience in making appointments. Care was excellent in both cases. Empowering? Certainly not as a patient #HCLDR |
| Lisa Davis Budzinski @lisadbudzinski @hcldr @JoeBabaian T4 As a consumer I would have time to research & review. As a palliative patient, hands are tied by plans, networks and such #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha @JaneKDickinson You have your priorities right! #hcldr |
| Kistein Monkhouse, MPA @KisteinM T4: My experience with using #healthcare as a consumer = afforded the option to chose my provider through my #healthinsurance. In contrast using healthcare as a #patient = my #HealthInsurance having the last say in what #treatment options I will have access to #hcldr #PtExp #SDOH |
| Joe Babaian 🇺🇦 @JoeBabaian @EMRAnswers @hcldr Wise words my friend. #hcldr VERY WISE. *Everyone* - listen to Linda, she knows :) |
| Dr. Gail Beck @GailYentaBeck @StrongGirl51 #hcldr I think it isn't as much a Canadian conversation, but we do have situations where our patients want certain treatments that won't be covered. |
| Joe Babaian 🇺🇦 @JoeBabaian RT @lisadbudzinski: @hcldr @JoeBabaian T4 As a consumer I would have time to research & review. As a palliative patient, hands are tied by plans, networks and such #hcldr |
| Jacky B., DSW, LCSW @DrJackyLCSW @hcldr @JoeBabaian T4. Although still withing insurance options, As a consumer I have been able to take my time to research the doctor I want to go to. but if it's an emergency - then any nearby ER will have to do. IF I am sick I don't have the luxury of time. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald Excellent #hcldr tweetchat tonight on consumerism in healthcare. We all had the 'choice' to participate. If only our patients had as much choice. Thanks for hosting @JoeBabaian and @Colin_Hung 🤟 Have a great week! #pinksocks 👊🌈🙂🚀 |
| Mighty #HeathenSlut Casey🇺🇦🌟 @MightyCasey @researchmatters @jamesian @MDIConline @hilarious_is RN the nerve block is still in effect But I'm prepared to work with and through pain w/meds as necessary I will admit to a high pain threshold.. 😎 #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: Excellent #hcldr tweetchat tonight on consumerism in healthcare. We all had the 'choice' to participate. If only our patients had as much choice. Thanks for hosting @JoeBabaian and @Colin_Hung 🤟 Have a great week! #pinksocks 👊🌈🙂🚀 |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @T2DRemission @fsgoldstein If we’re looking as services or healthcare talent in a pool of next up. Whereas there’s a group of clinicians who only see X pts from X demographic. Yes, there will be those who don’t receive care. I actually talk about this often with how residents train in urban areas. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @bonniesheeren @esteckler2 @ShereesePubHlth @JoeBabaian I've stumbled into some patient groups like that on FB. They don't want to consider research or evidence. I had one delete one of my posts with research articles linked because she "didn't want the group to be confused" by what I shared. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @KisteinM: T4: T4: My experience with using #healthcare as a consumer = afforded the option to chose my provider through my #healthinsurance. In contrast using healthcare as a #patient = my #HealthInsurance having the last say in what #treatment options I will have access to #hcldr #PtExp #SDOH |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @TheBingle: T3 You have a great idea. The only problem is how fast that health account could be wiped out with one illness. #hcldr |
| Sarah Greene @researchmatters RT @EMRAnswers: @hcldr @JoeBabaian T4: |
| HCLDR Moderator @hcldr RT @KisteinM: T4: T4: My experience with using #healthcare as a consumer = afforded the option to chose my provider through my #healthinsurance. In contrast using healthcare as a #patient = my #HealthInsurance having the last say in what #treatment options I will have access to #hcldr #PtExp #SDOH |
 | Diana L. Taub , SWBRO VP & Precinct Committeewoman @DianaLTaub Sounds like Capitalism too, definitely not Socialism cause you'd still be waiting for your appointment with someone! |
| Fred Goldstein @fsgoldstein Sorry folks Xfinity had had a local network outage. On phone will not be able to keep up have a great one #hcldr |
| Colin Hung @Colin_Hung @plandis1 T4 Those without financial means often have less choice...which unfortunately mirrors other market segments. HOWEVER, in consumer markets there are players at different price points, very little equivalent in healthcare. #hcldr |
| Colin Hung @Colin_Hung RT @plandis1: T4 Tonight’s disc. has me wondering. Is consumerism for urban/suburban with means and time? Are poor left out w/o time & resources? I have no answer. #HCLDR |
| PF Anderson @pfanderson@disabled.social @pfanderson @TheBingle That scares me, too. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @fsgoldstein Not everyone has a father with an MD! #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @JoeBabaian: T3: T3: Sometimes more choices aren't really choices at all. Access is an issue. Narrow networks. Health literacy. Zip code. Choice isn't a magic word that fixes all of this, sadly. #hcldr #SDOH |
| Joe Babaian 🇺🇦 @JoeBabaian RT @pfanderson: @bonniesheeren @esteckler2 @ShereesePubHlth @JoeBabaian I've stumbled into some patient groups like that on FB. They don't want to consider research or evidence. I had one delete one of my posts with research articles linked because she "didn't want the group to be confused" by what I shared. #hcldr |
| Colin Hung @Colin_Hung @fsgoldstein Night Fred. Thanks for trying to keep up on your phone! #hcldr |
| Mighty #HeathenSlut Casey🇺🇦🌟 @MightyCasey RT @TheBingle: T3 You have a great idea. The only problem is how fast that health account could be wiped out with one illness. #hcldr |
| Rasu Shrestha MD MBA @RasuShrestha RT @pfanderson: @RasuShrestha Funny, I was just thinking something similar. Not so much experience economy as how patient experiences shape the desired goals in shared decisionmaking. It's hard for docs see into the experiences that are shaping patient goals and needs. Nd more space 4 more listening #hcldr |
| Robin Roberts @RRobertseHealth T4 We are afforded consumerism intermittently, when acuity resources and time allow. Emergent needs, insurance constraints, access issues geography and doc availability don’t allow such a luxury. #HCLDR |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RRobertseHealth: T4 We are afforded consumerism intermittently, when acuity resources and time allow. Emergent needs, insurance constraints, access issues geography and doc availability don’t allow such a luxury. #HCLDR |
| Sally James @jamesian @MightyCasey @researchmatters @MDIConline @hilarious_is Best PTs in the world may say, "This is pain, but not going to damage your insides. Just part of recovery." #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Gotta jet. #HTReads is back tonight. My peeps! @Colin_Hung @JoeBabaian Thanks for a spirited chat. Have a great week everyone. #hcldr https://t.co/yIPJtR0DuU |
| Erin Moriarty Wade @EMoriartyWade RT @NathanGrunewald: Excellent #hcldr tweetchat tonight on consumerism in healthcare. We all had the 'choice' to participate. If only our patients had as much choice. Thanks for hosting @JoeBabaian and @Colin_Hung 🤟 Have a great week! #pinksocks 👊🌈🙂🚀 |
| Naomi, BSc MHSc @NaomiNerdsOut @EMRAnswers Precisely! #hcldr |
| Zeev Neuwirth @ZeevNeuwirth #hcldr T4: Who wants to be a patient or a patient patient? I want to be treated like a VIP customer with the highest quality & consumer experience, and with all the safeguards built in. It's about you helping me solve my problems. Patient is a legacy model of #healthcare. |
| Joe Babaian 🇺🇦 @JoeBabaian @ShereesePubHlth @Colin_Hung Thanks for being here my friend! Hugs!!! #hcldr |
| Sarah Greene @researchmatters @pfanderson @bonniesheeren @esteckler2 @ShereesePubHlth @JoeBabaian Oh my. That gives me palpitations (which I will probably research after #hcldr) |
| Erin Moriarty Wade @EMoriartyWade RT @plandis1: T4 Tonight’s disc. has me wondering. Is consumerism for urban/suburban with means and time? Are poor left out w/o time & resources? I have no answer. #HCLDR |
| Fred Goldstein @fsgoldstein Exactly so they need someone to help them so they don’t see those same people the MD knew were trouble. He was a professor of Med I can tell you stories of students/ MDs. he was at the school during the Bakke case |
| PF Anderson @pfanderson@disabled.social @pfanderson @2healthguru @ZeevNeuwirth @Colin_Hung @H_SalemOaks @EMRAnswers Sharing citation to come back to later. > Medical Bankruptcy and the Economy Do Medical Bills Really Devastate America's Families? https://t.co/G0fY8amurb #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @researchmatters @pfanderson @bonniesheeren @esteckler2 @ShereesePubHlth LOL #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @dlschermd: The drive towards better value in healthcare is diametrically opposed by incentives for ‘productivity’ to have more done to patients by docs. Leading to higher costs and ? same or worse outcomes. #hcldr |
| David Lee Scher, MD @dlschermd T4: In my experiences more expensive insurance usually gives patients more choices. $ talks. I’d say an exception (more expensive less choice) is the self-employed who buys insurance. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @ZeevNeuwirth: #hcldr T4: #hcldr T4: Who wants to be a patient or a patient patient? I want to be treated like a VIP customer with the highest quality & consumer experience, and with all the safeguards built in. It's about you helping me solve my problems. Patient is a legacy model of #healthcare. |
| Brad Lehman @brad_lehman RT @lisadbudzinski: @hcldr @JoeBabaian T4 As a consumer I would have time to research & review. As a palliative patient, hands are tied by plans, networks and such #hcldr |
| Colin Hung @Colin_Hung @2healthguru T3 Wow Gregg. Talk about a dense-packed tweet. Lots of great nuggets and references in there. I tip my hat to you for getting all of those ideas into a single tweet! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @dlschermd: T4: T4: In my experiences more expensive insurance usually gives patients more choices. $ talks. I’d say an exception (more expensive less choice) is the self-employed who buys insurance. #hcldr |
| Heather McCullen @H_SalemOaks @T2DRemission I strongly believe that any organization who's members can't fit in one room is incapable of being motivated by anything other than money. (Not necessarily in a negative/greedy/corrupt way.) We can't fix problems by hoping big organizations will decide to be nice. #hcldr |
| HCLDR Moderator @hcldr RT @dlschermd: T4: T4: In my experiences more expensive insurance usually gives patients more choices. $ talks. I’d say an exception (more expensive less choice) is the self-employed who buys insurance. #hcldr |
| Naomi, BSc MHSc @NaomiNerdsOut T4 #hcldr Honestly, I can only think of times I've been patients. Having some level of choice there would have been lovely but I dont really feel like it was my experience. |
| Amy Ma - 馬錦華 - Settler on Indigenous land @Ctzen_Improver Thanks for this "fireside" chat everyone! @Colin_Hung and @JoeBabaian you gotta check out Manor Hovey the next time you come to Quebec! #HCLDR https://t.co/QETfMgXpNW |
| HCLDR Moderator @hcldr That’s all for tonight folks! Thank you to everyone who joined in on tonight’s #hcldr chat! Your time, tweets and comments are greatly appreciated. Be sure to help yourself to the resources provided at the end of the blog for further study. @JoeBabaian |
| Erin Moriarty Wade @EMoriartyWade RT @Ctzen_Improver: T4 Healthcare as a consumer: T4 Healthcare as a consumer: Choosing who I receive PT services from. As a patient: My kid getting surgery. Don't have same degree of choice in specialist. A meh experience in making appointments. Care was excellent in both cases. Empowering? Certainly not as a patient #HCLDR |
| PF Anderson @pfanderson@disabled.social @pfanderson @2healthguru @Colin_Hung @H_SalemOaks @EMRAnswers Absolutely terrifying. And this was a lot like Martin Shkreli scenario. A couple years ago the same med was $40 #hcldr |
| Sarah Greene @researchmatters Great to be back with everyone this tonight, aiming for 2 weeks in a row. Happy #hcldr Tuesday and thanks for a terrific discussion! |
| Joe Babaian 🇺🇦 @JoeBabaian RT @hcldr: That’s all for tonight folks! Thank you to everyone who joined in on tonight’s #hcldr chat! Your time, tweets and comments are greatly appreciated. Be sure to help yourself to the resources provided at the end of the blog for further study. @JoeBabaian |
| Colin Hung @Colin_Hung @ZeevNeuwirth Well then Mr Neuwirth, can I interest you in upgrading to our VIP healthcare ticket? It's only 1000x the economy class ticket. :) Just kidding, but you can see where this could go. Consumerism concepts aren't all rainbows & unicorns :) #hcldr |
| HCLDR Moderator @hcldr Don’t forget to use the #hcldr hashtag during the rest of the week for interesting healthcare/leadership posts, pics, articles & news. @JoeBabaian |
| Erin Moriarty Wade @EMoriartyWade @Ctzen_Improver Glad you came to #hcldr @Ctzen_Improver! |
| Joe Babaian 🇺🇦 @JoeBabaian Thanks to everyone for the diversity of opinions and shared experiences tonight! What a wonderful discussion! #hcldr |
| Robin Roberts @RRobertseHealth @ThisIsTobiTalks @KisteinM Yay we need to podcast together! Want to collab? @askjoyrios we need to chat with @ThisIsTobiTalks #HIMSS20 #hcldr |
| Colin Hung @Colin_Hung @ShereesePubHlth @JoeBabaian Thanks for being here Shereese! #hcldr |
| Colin Hung @Colin_Hung RT @JoeBabaian: Thanks to everyone for the diversity of opinions and shared experiences tonight! What a wonderful discussion! #hcldr |
| Beth Steckler (she/her) @purplemamabear @pfanderson @bonniesheeren @ShereesePubHlth @JoeBabaian #hcldr sadly I think it has a lot to do with interference between patient/physician relationships. Relationships key to almost everything. There was a time when that was valued in HC but with more admin seems more served is pushed. Horrible spot for physicians & patients |
| Mighty #HeathenSlut Casey🇺🇦🌟 @MightyCasey @pfanderson @bonniesheeren @esteckler2 @ShereesePubHlth @JoeBabaian Patricia, you and all #medlibs are INVALUABLE resources for confronting #medmisinfo. Imma be 100% that b*tch and share this @hilarious_is w/@eperakslis https://t.co/M2381WVwEq #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: That’s all for tonight folks! Thank you to everyone who joined in on tonight’s #hcldr chat! Your time, tweets and comments are greatly appreciated. Be sure to help yourself to the resources provided at the end of the blog for further study. @JoeBabaian |
| Dr. Randi Dublin @RandiDublin @hcldr @JoeBabaian Thanks @JoeBabaian And @Colin_Hung for another thought-provoking chat? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @ZeevNeuwirth Zeev, you just nailed it. Thanks for being here tonight my friend. #hcldr |
| Kistein Monkhouse, MPA @KisteinM @ThisIsTobiTalks It’s going to be amazing!!!! Can’t wait to catch up #HIMSS20 #hcldr |
| Colin Hung @Colin_Hung Thanks @JoeBabaian for hosting and posting today's #hcldr chat. Really interesting questions and discussion tonight. Stay tuned for a special guest host next week on #hcldr - HT @2healthguru |
| PF Anderson @pfanderson@disabled.social @pfanderson @researchmatters @bonniesheeren @esteckler2 @ShereesePubHlth @JoeBabaian It makes me wonder about the ... management of information access in other patient forums. The folk we know are of course always the good folk who encourage discussion and learning, but ... if someone is deleting posts, or blocking posts, would you know? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RandiDublin: @hcldr @JoeBabaian Thanks @JoeBabaian And @Colin_Hung for another thought-provoking chat? #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren @researchmatters @pfanderson @esteckler2 @ShereesePubHlth @JoeBabaian Too funny! And YES, too much thyroid meds WILL cause palpitations! #hcldr |
| HealthSparq @HealthSparq Have a great evening everyone! #hcldr |
| Beth Steckler (she/her) @purplemamabear @pfanderson @bonniesheeren @ShereesePubHlth @JoeBabaian I believe the erosion of these relationships as well as access to internet primed us to where we all. That p/p so critical #hcldr |
| David Lee Scher, MD @dlschermd RT @Colin_Hung: Thanks @JoeBabaian for hosting and posting today's #hcldr chat. Really interesting questions and discussion tonight. Stay tuned for a special guest host next week on #hcldr - HT @2healthguru |
| Colin Hung @Colin_Hung @RandiDublin @hcldr @JoeBabaian Thank you Dr Dublin! Have a wonderful week #hcldr |
 | Yolonda Wilson, PhD @ProfYolonda RT @fsgoldstein: True! Check out this recent interview on PopHealth Week with @ProfYolonda on Health Equity https://t.co/RX7PD9PcFr #hcldr |
| Gregg Masters MPH @2healthguru See you in Orlando! #himss20 #hcldr Time for a new pic Joe! |
| Lisa Davis Budzinski @lisadbudzinski Have a wonderful week everyone no matter where you are ✨ Thank you @JoeBabaian & @Colin_Hung ✨#hcldr |
| Colin Hung @Colin_Hung RT @hcldr: Don’t forget to use the #hcldr hashtag during the rest of the week for interesting healthcare/leadership posts, pics, articles & news. @JoeBabaian |
| PF Anderson @pfanderson@disabled.social @pfanderson @bonniesheeren @researchmatters @esteckler2 @ShereesePubHlth @JoeBabaian Also, ironically, I've discovered that some of the super healthy diets will, also! I'm cutting back on greens and seaweed, for example. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @esteckler2: @pfanderson @bonniesheeren @ShereesePubHlth @JoeBabaian I believe the erosion of these relationships as well as access to internet primed us to where we all. That p/p so critical #hcldr |
| Colin Hung @Colin_Hung @lisadbudzinski @JoeBabaian Appreciate your time tonight Lisa! #hcldr |
| Erin Moriarty Wade @EMoriartyWade It also gives patients the power to change doctors when something isn’t working out. We changed doctors when we had one who simply refused to listen to our child. We also changed from one who yelled at me in front of my child. So choice is important to me. #hcldr |
| Bingle @TheBingle T4 Healthcare as a patient could be a Dr. prescribing 4 Rx's. Healthcare as a consumer is looking at price, products(how they affect me/price/need). I'll make an informed decision. My Dr. agreed to drop 2Rx's. Best scenario is mutual agreement #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @MightyCasey: @pfanderson @bonniesheeren @esteckler2 @ShereesePubHlth @JoeBabaian Patricia, you and all #medlibs are INVALUABLE resources for confronting #medmisinfo. Imma be 100% that b*tch and share this @hilarious_is w/@eperakslis https://t.co/M2381WVwEq #hcldr |
| Colin Hung @Colin_Hung @ZeevNeuwirth It's funny isn't it, we don't think of ourselves as having a multi-tiered retail or hospitality industry but rather having options for all tastes & price points. Can healthcare not be the same vs "Tiers"? #hcldr #justsayn |
 | Megan Ranney MD MPH 🌻 @meganranney RT @RasuShrestha: T1: T1: We've been too focused on the "transactional" layer in healthcare. What's missing is a real focus on the "experiential" layer. We're living in the experience economy. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @MightyCasey @bonniesheeren @esteckler2 @ShereesePubHlth @JoeBabaian @hilarious_is @eperakslis You are so much fun! :) #hcldr |
| Erin Moriarty Wade @EMoriartyWade @Colin_Hung @JoeBabaian @2healthguru Thanks for another great #hcldr chat @Colin_Hung and @JoeBabaian! |
| Lisa Davis Budzinski @lisadbudzinski @Colin_Hung @JoeBabaian #hcldr https://t.co/NojFQqbRv4 |
 | AmericasLastChance @BeholdAmerica RT @askdrfitz: I’m always a broken record. What’s missing is patient voice. If we want folks to consistently participate We’ve got to change the system to better reflect their needs #hcldr |
| Colin Hung @Colin_Hung @Ctzen_Improver @JoeBabaian Thank you for being online with us tonight Amy. Appreciate your thoughts #hcldr |
| Colin Hung @Colin_Hung @EMoriartyWade @JoeBabaian @2healthguru Thank you Erin. So nice to see you on the chat tonight. Take care. Have a great week! #hcldr |
| Dr. Gail Beck @GailYentaBeck RT @hcldr: Don’t forget to use the #hcldr hashtag during the rest of the week for interesting healthcare/leadership posts, pics, articles & news. @JoeBabaian |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: T2 Amazon-like marketplace is all about making you feel good. Some of the feedback from clinicians may not make you feel good (smoking cessation discussion, weight management, risk reduction behaviors). Please don't judge us on that content, but rather the delivery. #hcldr |
| Colin Hung @Colin_Hung @pfanderson @MightyCasey @bonniesheeren @esteckler2 @ShereesePubHlth @JoeBabaian @hilarious_is @eperakslis Yes. Casey. Is. :) Both of you in the same room would be AMAZING. I'd pay to see that interaction and my brain would probably be overloaded in 20min (likely less) #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @JoeBabaian @bonniesheeren I've met folk who've lost their docs and clinics because of changes to the health insurance available from their employer. The next thing is they lose access to the meds that have successfully managed their health condition for years. #hcldr |
| Bingle @TheBingle T4 Healthcare as a consumer can be finding cheap to cheapest alternatives instead of expensive Rx's. Some Drs. & CEO's would deny alternatives work.... #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @jamesian: T4 - As consumer, shopped for physical therapist BEFORE shoulder surgery. Great recovery. CONTRAST As harried mother of sick baby - accepted whatever local hospital said. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @jamesian I've heard this a lot for joint replacements, too. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @researchmatters: Similar for me--I guess I don't draw that distinction overtly. I think I've been in way too many vigorous discussions, about whether we should use the term"patients," "consumers," "people," "citizens," "individuals," etc. #hcldr @WAHealthCheckup @healthythinker @MightyCasey |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @lisadbudzinski: @hcldr @JoeBabaian T4 As a consumer I would have time to research & review. As a palliative patient, hands are tied by plans, networks and such #hcldr |
| Tobi Taj @ThisIsTobiTalks @hcldr @JoeBabaian Thank you for an amazing conversation and topic! #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @lisadbudzinski @hcldr @JoeBabaian Been part of several discussions recently about caregivers struggling to navigate the system. If you can, that's a gift & a luxury, as painful as it is. If you can't, then hire someone to do it, run the risk of being scammed, savings wiped instead of healthcare paid. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @MightyCasey @researchmatters @jamesian @MDIConline @hilarious_is Be gentle with yourself. Only push when told it's okay. But, as fellow high pain threshold person, once the threshold is crossed, it's crossed. #hcldr |
 | Jason A. Wolf @jasonawolf Sorry to miss tonite @hcldr @Colin_Hung. Critical topic #hcldr! Essential we acknowledge not just 1 way of being a #healthcare consumer, yet there are powerful common themes. If you haven’t seen #PXPulse, it’s a new poll exploring/trending consumer views: https://t.co/1mEXk1Hn3l |
| PF Anderson @pfanderson@disabled.social @pfanderson @esteckler2 @bonniesheeren @ShereesePubHlth @JoeBabaian Agree, but this wasn't a physician. This was a patient group coordinated by a patient leader, who was promoting a lot of wild solutions for autoimmune issues, like nanosilver everything, and so forth. #hcldr |
| Mighty #HeathenSlut Casey🇺🇦🌟 @MightyCasey @pfanderson @researchmatters @jamesian @MDIConline @hilarious_is Oh, fo' realsies! And I will listen to my body. Sometimes it's smarter than my pre-frontal cortex 🤣🤣 #hcldr |
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