#HCLDR Transcript
Healthcare social media transcript of the #HCLDR hashtag.
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See #HCLDR Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | HCLDR Moderator @hcldr Hello Everyone! Welcome to the weekly Health Care Leadership Tweet Chat #hcldr |
| HCLDR Moderator @hcldr Tonight on #hcldr we’re talking "Tough Questions About Patient Experience" #ptexp – our blog has more info https://t.co/TaER68IC5z Topic inspired by #PESummit https://t.co/K2fnI2ZwiF |
 | Joy Rios @askjoyrios Hey there, #hcldr. I'm Joy - I just got out of my first spin class and am happy to chat tonight. #Imovedtoday https://t.co/XdFcdSeieH |
 | Enlightening Results 💡 @GraceCordovano Hi #hcldr! Grace, board-certified patient, joining from beautiful #Cleveland & the #PESummit https://t.co/Dm5HtpQGMg |
 | Colin Hung @Colin_Hung Getting settled in for #hcldr chat here on Cleveland with @SunnieSouthern Perfect way to cap a day at #PESummit https://t.co/gUDfiVHWSO |
 | IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste 👋 #HCLDR, I am checking in early for the chat tonight. About to drive & will rejoin later. ⚡️Very interesting topic, looking forward to the discussion! I have a recent personal experience to share about the #healthcare system in #Singapore, among other thoughts. @evankirstel https://t.co/X9gVRqZIMg |
 | Joe Babaian 🇺🇦 @JoeBabaian @SunnieSouthern @Colin_Hung Hello Sunnie, happy to have you here and there with us! :) #hcldr #PESummit |
 | Lygeia Ricciardi @Lygeia RT @Colin_Hung: Enjoying the view from the rooftop patio here at #PESummit with good friends @Lygeia @SunnieSouthern @GraceCordovano So privileged to know these amazing brains. Waving hello to #HITsm #HITMC #hcldr @amariedauwer @techguy https://t.co/XvqTYwdutY |
| HCLDR Moderator @hcldr Behind this blue circle is @Colin_Hung, community builder, marketer, #pinksocks, #TheWalkingGallery, #HITMC #HITsm and #HealthIT true believer. Normally stationed in Toronto, Canada but coming to you tonight from #PESummit in Cleveland #hcldr |
| HCLDR Moderator @hcldr Helping to keep the chat flowing is wingman extraordinaire Joe @JoeBabaian #hcldr https://t.co/AkQDqGAJMN |
| Joe Babaian 🇺🇦 @JoeBabaian RT @hcldr: Helping to keep the chat flowing is wingman extraordinaire Joe @JoeBabaian #hcldr https://t.co/AkQDqGAJMN |
 | Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD Hey #hcldr Mario out of Houston. |
 | Beth Steckler (she/her) @purplemamabear I am Beth. Caregiver. One of the founders of Foundation for Childhood Pancreatitis #hcldr |
| HCLDR Moderator @hcldr Let’s start off with introductions! Tell us your name, what you do and where you are based #hcldr |
 | Robin Roberts @RRobertseHealth Hi everyone, Robin here from Charlotte, NC - excited to be talking #ptexp tonight on #hcldr https://t.co/f2l0gmwVv8 |
 | Kevin Freiert @K_SalemOaks Hello! Kevin from CT here. A rare Tuesday when I am both free and not too exhausted. Looking for an interesting chat tonight. #hcldr @S4PM #pinksocks @SalemOaks #askpatients |
| Enlightening Results 💡 @GraceCordovano @IrmaRaste @evankirstel @techguy @Colin_Hung @JoeBabaian @eViRaHealth @CoherenceMed @glfceo @ShereesePubHlth @RasuShrestha @hcldr Hello to 2 of my favorite people! from #PESummit! #hcldr https://t.co/f2vK9R0Cmw |
 | 🇺🇦Evan Kirstel #B2B #TechFluencer @EvanKirstel RT @IrmaRaste: 👋 #HCLDR, I am checking in early for the chat tonight. About to drive & will rejoin later. ⚡️Very interesting topic, looking forward to the discussion! I have a recent personal experience to share about the #healthcare system in #Singapore, among other thoughts. @evankirstel https://t.co/X9gVRqZIMg |
| Joe Babaian 🇺🇦 @JoeBabaian @RRobertseHealth Hello Robin! Great to have you join in! #hcldr #PESummit |
 | Bonnie C. Sheeren, BCPA @bonniesheeren Good evening #hcldr! Back in Houston from the Nashville Vandy grad celebration! Still a little tired--but want to hear what everyone has to say tonight! |
| Joe Babaian 🇺🇦 @JoeBabaian @GraceCordovano @IrmaRaste @evankirstel @techguy @Colin_Hung @eViRaHealth @CoherenceMed @glfceo @ShereesePubHlth @RasuShrestha @hcldr Hi Grace! #hcldr #PESummit |
| Colin Hung @Colin_Hung @askjoyrios Hello Joy!!! So great to see you. You're plenty warmed up for #hcldr chat then :) |
| Enlightening Results 💡 @GraceCordovano @K_SalemOaks @S4PM @SalemOaks Great to see you Kevin! #hcldr #PESummit |
 | CommonSuppliz🌍☀️🗿 @commonsuppliz RT @IrmaRaste: 👋 #HCLDR, I am checking in early for the chat tonight. About to drive & will rejoin later. ⚡️Very interesting topic, looking forward to the discussion! I have a recent personal experience to share about the #healthcare system in #Singapore, among other thoughts. @evankirstel https://t.co/X9gVRqZIMg |
 | Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO Chuck! #HCLDR #PESummit https://t.co/rclQBzxiIV |
| Joe Babaian 🇺🇦 @JoeBabaian @K_SalemOaks @S4PM @SalemOaks Hello there Kevin! Welcome! #hcldr #PESummit |
 | Michael W. Roberts @michaelwroberts Good evening, #hcldr! Sitting in the backyard here in the New Orleans area with my computer and watching the lizards scurry by. |
| HCLDR Moderator @hcldr Our #hcldr chat lasts 1hr. It's designed to educate & promote professional development, critical thinking & spur action |
| HCLDR Moderator @hcldr For those new to #hcldr every week we gather at 8:30pm ET to discuss interesting & timely healthcare topics |
| Joe Babaian 🇺🇦 @JoeBabaian @esteckler2 Hello Beth! #hcldr #PESummit |
| Enlightening Results 💡 @GraceCordovano @RRobertseHealth Nice to see you Robin! #hcldr |
| Colin Hung @Colin_Hung @wareFLO Hello Chuck! So amazing to have you here #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @askjoyrios Welcome Joy! Happy to see you! #hcldr #PESummit |
 | Sunnie Southern @SunnieSouthern RT @hcldr: Our #hcldr chat lasts 1hr. It's designed to educate & promote professional development, critical thinking & spur action |
| Sunnie Southern @SunnieSouthern RT @hcldr: For those new to #hcldr every week we gather at 8:30pm ET to discuss interesting & timely healthcare topics |
| Colin Hung @Colin_Hung @bonniesheeren How was the graduation Bonnie? #hcldr |
 | Lisa Danielpour @LisaDani Hi from avid patient/family advocate in Cleveland, loved presenting at the #PESummit with the fabulous @Colin_Hung and @GraceCordovano. Look forward to discussing patient experience more tonight! #hcldr |
| Enlightening Results 💡 @GraceCordovano @hcldr @JoeBabaian Gentlemen! Good to see you both #hcldr https://t.co/KCrYQZqbhh |
| Bonnie C. Sheeren, BCPA @bonniesheeren @wareFLO Hey Chuck! Your backyard stink bug didn't come back, did it? Hope not! #hcldr |
| Colin Hung @Colin_Hung @K_SalemOaks @S4PM @SalemOaks Hello Kevin. Welcome to #hcldr tonight! |
| Joe Babaian 🇺🇦 @JoeBabaian @GailZahtz Hi there Gail! So happy to have you with us tonight! #hcldr #PESummit |
| HCLDR Moderator @hcldr You can read more about each week’s topic on the #hcldr blog https://t.co/ZeXP9qYIgJ |
| HCLDR Moderator @hcldr While intros continue, let’s go over some #hcldr tweetchat guidelines. |
| Colin Hung @Colin_Hung @RRobertseHealth Hello Robin. Great picture! Lovely to see you #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @bonniesheeren @wareFLO Welcome Bonnie! Hope you are well! #hcldr #PESummit |
| Colin Hung @Colin_Hung @esteckler2 Hello Beth. Welcome to the chat tonight #hcldr |
 | Nirav J. Modi @NiravJModi @hcldr @JoeBabaian The awesome duo! #hcldr |
| Colin Hung @Colin_Hung @MarioATX_MD Hello Mario. So great that you are here #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @LisaDani @Colin_Hung @GraceCordovano HI there Lisa! Happy you are having a nice time! #hcldr #PESummit |
| Bonnie C. Sheeren, BCPA @bonniesheeren @Colin_Hung Perfect! The weather was not too warm, not too cold---and Vanderbilt does a great graduation ceremony! It was great! #hcldr |
 | Nathan Grunewald MD MBA FACS @NathanGrunewald Good evening #hcldr tweeps! Checking in from a sunny #WI 😎! Finally!! Hie Joe and Colin 👋👋 |
| Joe Babaian 🇺🇦 @JoeBabaian @NiravJModi @hcldr Hello my friend! Really pleased to see you! #hcldr #PESummit |
| HCLDR Moderator @hcldr Watch this blue #hcldr avatar for the 4 questions we’ll be discussing. They are labeled T1, T2, T3 and T4. |
| HCLDR Moderator @hcldr We assume all tweets during #hcldr express your own personal opinions & not those of your employer (unless specified) |
| Enlightening Results 💡 @GraceCordovano @Lygeia @Colin_Hung @SunnieSouthern @amariedauwer @techguy ...the many talents of 🤣#hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @MarioATX_MD Welcome! #hcldr #PESummit |
| Colin Hung @Colin_Hung @LisaDani @GraceCordovano Hello Lisa!!! So amazing to have the chance to see you in Cleveland this week for #PESummit And had so much fun on the panel with you #hcldr |
 | Maggie Keresteci 🇨🇦 @MaggieKeresteci Hi everyone, Maggie here from TO #hcldr |
 | Gail Zahtz 🇮🇱 @GailZahtz Hi everyone! Looks like #PESummit is going amazing. Tweeting for one of the last weeks from MN before moving back to NY. HC strategic communicator who took my own patient ride through to the other side of late stage cancer. Back to advocating for pts & hcps. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @NathanGrunewald Nathan! We can always count on you my friend! Welcome! #hcldr #PESummit |
| Enlightening Results 💡 @GraceCordovano @JoeBabaian @IrmaRaste @evankirstel @techguy @Colin_Hung @eViRaHealth @CoherenceMed @glfceo @ShereesePubHlth @RasuShrestha @hcldr Great to see you Joe! #hcldr #PESummit |
| Colin Hung @Colin_Hung @NiravJModi @hcldr @JoeBabaian Hello Nirav! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: Good evening #hcldr tweeps! Checking in from a sunny #WI 😎! Finally!! Hie Joe and Colin 👋👋 |
| Lisa Danielpour @LisaDani RT @Colin_Hung: @LisaDani @GraceCordovano Hello Lisa!!! So amazing to have the chance to see you in Cleveland this week for #PESummit And had so much fun on the panel with you #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren @JoeBabaian @wareFLO Still catching up on sleep, but slowly getting back on schedule! #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @Colin_Hung Thanks Colin. Happy to be here 😊 #hcldr |
| Kevin Freiert @K_SalemOaks #patespsym This is starting now! #hcldr |
 | Bob @RBlount Good evening from Washington, DC! Lurking as I work tonight. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @MaggieKeresteci Hello there Maggie! #hcldr #PESummit |
| Colin Hung @Colin_Hung @GailZahtz Hello Gail. Always fantastic to see you on #hcldr |
| HCLDR Moderator @hcldr Please mark your answers with the appropriate T1, T2, T3, T4 or CT label. This will make our transcript easier to read #hcldr |
| HCLDR Moderator @hcldr Dissenting comments and opposing views are perfectly acceptable. Personal attacks, vulgar language and negative tweets directed at an individual are not tolerated. #hcldr |
| Nirav J. Modi @NiravJModi Hi everyone! Glad to be able to join tonight. I'm Nirav from @cariumcares, based out of Chicago, currently tweeting from 34,000 feet. @hcldr |
| Enlightening Results 💡 @GraceCordovano @GailZahtz Great to see you tonight Gail! #hcldr #PESummit |
 | P3 Practice Marketing @p3practicemktg Hello #hcldr - joining from New Orleans as well. |
| Colin Hung @Colin_Hung @RBlount Hello Bob!!! Hope your trip is going well. #hcldr |
 | Kistein Monkhouse, MPA @KisteinM RT @innonurse: #HIMSS19 Takeaways: #HIMSS19 Takeaways: It's Time to Implement via @HIMSS by @innonurse -> https://t.co/ZVeTxPW5FX #Nurses4HIT #NursesWeek #digitalhealth #healthIT #pinksocks #hcldr cc: @ThisIsTobiTalks @techienurse4eva @FailaPereira @KisteinM @AfricaDauphiney @BhindtheDrape @iris_frye @HIMSSAA_SIG https://t.co/PVH2H8PMX7 |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @JoeBabaian Hi Joe. #TakeItBack #hcldr |
 | Erin Moriarty Wade @EMoriartyWade Hi #hcldr friends. I’m a freelance writer specializing in healthcare and the mom of a child with a rare disease. I’m a bit distracted helping with 6th grade Math homework tonight, but I didn’t want to miss this one! |
| Joe Babaian 🇺🇦 @JoeBabaian @RBlount Enjoy, Bob! :) #hcldr #PESummit |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @Colin_Hung OK. Nice. Wonderful. But amazing? Well, OK then! #hcldr https://t.co/T0rG6UEYGE |
| Michael W. Roberts @michaelwroberts @GailZahtz Congratulations on making it through! That’s great. #hcldr |
| Sunnie Southern @SunnieSouthern RT @Colin_Hung: Getting settled in for #hcldr chat here on Cleveland with @SunnieSouthern Perfect way to cap a day at #PESummit https://t.co/gUDfiVHWSO |
| Colin Hung @Colin_Hung @MaggieKeresteci Hello Maggie. Where were you when the shot went into the basket?!!! #hcldr |
| Lisa Danielpour @LisaDani @Colin_Hung @GraceCordovano Thanks so much I had a great time and it was so wonderful to spend time with you and Grace in Cleveland. Always awesome to connect in person #hcldr |
| Colin Hung @Colin_Hung @michaelwroberts @GailZahtz Hello Michael. Great to see you on #hcldr |
| HCLDR Moderator @hcldr We have a lot of remarkable folks with us tonight & lots of ideas will be shared – please try to stay on topic. #hcldr |
| HCLDR Moderator @hcldr Let’s get ready for T1 in just 1 minute #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @EMoriartyWade Erin! Hugs! So happy to see you, #hcldr #PESummit |
 | Brad Lehman @brad_lehman Good evening all! I work with SmileyAnswers (collecting patient feedback) I am just north of Detroit (not too far from Cleveland) Beautiful day here #hcldr #pesummit |
| Joe Babaian 🇺🇦 @JoeBabaian @p3Inbound Hi Scott! #hcldr #PESummit |
| Colin Hung @Colin_Hung @EMoriartyWade Hello Erin. We love seeing you on #hcldr Hope all is well. |
| Joe Babaian 🇺🇦 @JoeBabaian @K_SalemOaks Welcome Kevin! #hcldr #PESummit |
| Enlightening Results 💡 @GraceCordovano Current tweeting view #hcldr #PESummit https://t.co/rUaXsbDgFv |
 | Michelle Currie @mshlcurrie #hcldr Hi everyone, Michelle here. Value Realization consultant for healthcare IT. Looking forward to tonight's chat! |
| Bob @RBlount From a recent “walk” around town #hcldr https://t.co/JSm9Qqyf52 |
| Joe Babaian 🇺🇦 @JoeBabaian @GraceCordovano Looks great! #hcldr #PESummit |
 | Mariah Obiedzinski @MariahWrites Hello from #StamatsNation in blustery Iowa! #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz TY @Colin_Hung @JoeBabaian @GraceCordovano @esteckler2 @michaelwroberts !! So great to be here, be seen by all of you wonders and learn something new. Look forward to seeing you at all of these events IRL next year! #hcldr |
| Colin Hung @Colin_Hung @RareCandace Candace!!! Thank you for your time tonight. We know you are busy so appreciate when you can join! #hcldr |
 | Ziva Mann @MannZiva Hi, tribe! Ziva here from MA, working on leadership development and participatory system redesign. Tweeting w/ my co-pilot, 13yr old omnivorous reader. #hcldr |
| HCLDR Moderator @hcldr T1 Would you be comfortable with an organization that provides low-cost care as a loss-leader and makes up the margin selling you medications, devices & other items on the back end? #hcldr https://t.co/hHuEh6508g |
| Nirav J. Modi @NiravJModi @JoeBabaian @hcldr Hi @JoeBabaian .... excited to be here after way many missed chats! #hcldr |
| Enlightening Results 💡 @GraceCordovano @EMoriartyWade Hi Erin! Sending sympathy on that homework! Yikes #hcldr |
| Mariah Obiedzinski @MariahWrites RT @hcldr: T1 Would you be comfortable with an organization that provides low-cost care as a loss-leader and makes up the margin selling you medications, devices & other items on the back end? #hcldr https://t.co/hHuEh6508g |
| Joe Babaian 🇺🇦 @JoeBabaian @RareCandace Great having you and I hope you enjoy the chat tonight :) #hcldr #PESummit |
| Colin Hung @Colin_Hung @MariahWrites Hello Mariah. Blustery is not word you see very often any more. Stands out! #hcldr |
| Lygeia Ricciardi @Lygeia Hi #hcldr — Joining from Cleveland and the #PESummit — until my phone battery dies! |
| Colin Hung @Colin_Hung RT @hcldr: T1 Would you be comfortable with an organization that provides low-cost care as a loss-leader and makes up the margin selling you medications, devices & other items on the back end? #hcldr https://t.co/hHuEh6508g |
| Enlightening Results 💡 @GraceCordovano @MariahWrites Hi Mariah! Great to see you! #hcldr |
 | Bingle @TheBingle Bingle joining in from NY tonight with PtExp and a look for Sunny Days & Sunny Healthcare #hcldr |
| Kistein Monkhouse, MPA @KisteinM @lisagualtieri An absolute pleasure meeting you @lisagualtieri !!! So happy we finally had the time to connect #Pinksocks #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @Lygeia Hello Lygeia! Looks like you have been having fun! Glad you are here! :) #hcldr #PESummit |
| Colin Hung @Colin_Hung @MannZiva Hello Ziva! So great to see you online with #hcldr tonight. I'll be heading to Boston tomorrow for a quick stop at #NEHIMSS |
| Enlightening Results 💡 @GraceCordovano @JoeBabaian I could get used to this 🤣 #hcldr #PESummit |
| Colin Hung @Colin_Hung @TheBingle Hello Bingle! #hcldr |
| Erin Moriarty Wade @EMoriartyWade @JoeBabaian Hi @JoeBabaian! Hugs back to you! #hcldr |
 | Christina Lizaso @btrfly12 RT @hcldr: Tonight on #hcldr we’re talking "Tough Questions About Patient Experience" #ptexp – our blog has more info https://t.co/TaER68IC5z Topic inspired by #PESummit https://t.co/K2fnI2ZwiF |
 | Heather 🇺🇸 @ZHeatherChamp Hi #hcldr ! I’m kinda lurking as it’s a busy evening! Hello to all. |
| Kevin Freiert @K_SalemOaks @hcldr T1: No. Not in the way you phrased it. It risks incentivizing upselling and cross-selling. "Would like fries with that statin?" #hcldr @S4PM #pinksocks @SalemOaks #askpatients |
| Enlightening Results 💡 @GraceCordovano @RBlount Simply love DC! Always run out the door to wander around whenever I get a chance. #hcldr |
| Lisa Danielpour @LisaDani @Colin_Hung @GailZahtz Hi Gail, hope your move to NY goes smoothly! Hope you're doing better, I think combination of HC communictions with perspective of patient experience and advocacy is powerful #hcldr |
 | Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Hello all. I'm Shereese here in Maryland #hcldr https://t.co/3RbFbTh3mM |
 | Cap Lee @Caplee62 RT @CPI_Training: Need to raise your #HCAHPS scores? Try these 4 caring approaches: Need to raise your #HCAHPS scores? Try these 4 caring approaches: https://t.co/uJvAf495P0 #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz A1- I'd be comfortable with low cost care with higher medication costs if it was still the best care available and the pricing was transparent. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian T1: I never want my care to be a loss-leader. Care should & must the the main mission of the org. Loss-leader chemo? Clinical trials? Let's fix the system to provide needed care to all without gimmicks. #cancer #hcldr cc @richardbagdonas @nickisnpdx @MarkMilliganDPT #PESummit |
 | Heather McCullen @H_SalemOaks #hcldr starting strong by mistyping the hashtag |
| Erin Moriarty Wade @EMoriartyWade @Colin_Hung Great to see you @Colin_Hung and great #hcldr blog! I have been enjoying your live tweets from #PESummit. |
| Mariah Obiedzinski @MariahWrites RT @JoeBabaian: T1: T1: I never want my care to be a loss-leader. Care should & must the the main mission of the org. Loss-leader chemo? Clinical trials? Let's fix the system to provide needed care to all without gimmicks. #cancer #hcldr cc @richardbagdonas @nickisnpdx @MarkMilliganDPT #PESummit |
| Colin Hung @Colin_Hung @K_SalemOaks @hcldr @S4PM @SalemOaks T1 I like the comparison. There is certainly danger in that happening, but it's not impossible to imagine a company seeing routine care as a way to get people in the door...and then upsell later #hcldr |
 | Fred Goldstein @fsgoldstein T1 No, I’d be concerned about what the fee’s would be for the other services and as @K_SalemOaks said perhaps a perverse incentive to push inappropriate services #hcldr |
| P3 Practice Marketing @p3practicemktg @JoeBabaian Hi Joe! - #hcldr |
 | Larry Gioia 🔠 @LGin412 Larry G here in #PGH w/ a quick check-in and hello to my HCLDR tweeps. 🙋🏻♂️ Sadly, been out of the flow as of late due to some Tuesday evening personal commitments. LG2 sends his best to all! 🔠✨❤️ #ABCD #hcldr #pinksocks |
| Mariah Obiedzinski @MariahWrites @GailZahtz Well said #hcldr |
| Enlightening Results 💡 @GraceCordovano @KisteinM @lisagualtieri Hi Ladies! Great to see you both! Wish you were here at #PESummit #hcldr |
 | Alzheimer's Los Angeles @AlzheimersLA Hi everyone! We help families & caregivers of people living with a dementia with education, resources, support, advocacy, and care counseling. All our services are free. Checking in from Los Angeles. #hcldr |
| Nirav J. Modi @NiravJModi @Lygeia Hello @Lygeia ;) #WeAreCarium #hcldr |
| Robin Roberts @RRobertseHealth @Colin_Hung Hi @Colin_Hung #hcldr |
| Robin Roberts @RRobertseHealth @MarioATX_MD Hey Mario! #hcldr |
| Lisa Danielpour @LisaDani @JoeBabaian @Colin_Hung @GraceCordovano Thanks so much, Joe! Yes, the #PESummit has been great. Hope we get to meet at another conference #hcldr |
| Joy Rios @askjoyrios T1: If an organization provided low-cost care to their patients but made their ends meet by selling medications, devices, and other items, it would leave me suspicious about anything they’d try to “up-sell” me on. It would erode trust, IMO. #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @JoeBabaian: T1: T1: I never want my care to be a loss-leader. Care should & must the the main mission of the org. Loss-leader chemo? Clinical trials? Let's fix the system to provide needed care to all without gimmicks. #cancer #hcldr cc @richardbagdonas @nickisnpdx @MarkMilliganDPT #PESummit |
| Enlightening Results 💡 @GraceCordovano @ShereesePubHlth Hi Shereese! Great to see you #hcldr |
| Robin Roberts @RRobertseHealth @askjoyrios Did you survive #hcldr? Do I need to call our business insurance agent? |
| Joe Babaian 🇺🇦 @JoeBabaian @MariahWrites Hello Mariah. #hcldr #PESummit |
| Colin Hung @Colin_Hung RT @askjoyrios: T1: T1: If an organization provided low-cost care to their patients but made their ends meet by selling medications, devices, and other items, it would leave me suspicious about anything they’d try to “up-sell” me on. It would erode trust, IMO. #hcldr |
| Kevin Freiert @K_SalemOaks T1: The real challenge is getting the incentives aligned properly. #hcldr @S4PM #pinksocks @SalemOaks #askpatients |
| Nathan Grunewald MD MBA FACS @NathanGrunewald T1 If the business model of providing a particular service is designed to be a “loss-leader” with the intent of selling “add-on” services or product it would seem there would be a clear conflict to make up losses. #hcldr |
| Erin Moriarty Wade @EMoriartyWade @RareCandace So glad you are here @RareCandace and hope you are feeling okay! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: T1 If the business model of providing a particular service is designed to be a “loss-leader” with the intent of selling “add-on” services or product it would seem there would be a clear conflict to make up losses. #hcldr |
| Robin Roberts @RRobertseHealth T1: Kind of like Spirit Airlines? Cheap tickets that get the job done but the bags, drinks and everything else are $$$. If it's not face time with a doc or a needed dx test pts. might comparison shop these items or may just get them there in the interest of convenience. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @K_SalemOaks: T1: T1: The real challenge is getting the incentives aligned properly. #hcldr @S4PM #pinksocks @SalemOaks #askpatients |
 | Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans Good evening everyone! Angela here lurking about from Atlanta while I am still up. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @askjoyrios: T1: T1: If an organization provided low-cost care to their patients but made their ends meet by selling medications, devices, and other items, it would leave me suspicious about anything they’d try to “up-sell” me on. It would erode trust, IMO. #hcldr |
 | Jason A. Wolf @jasonawolf Hi to all on #hcldr and miss live tweeting from #PEsummit with @Colin_Hung @SunnieSouthern and others from last year. On the road tonight but happy to sneak in. @jasonawolf here from @BerylInstitute @PXJournal. |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @hcldr T1: Great question! Yes. As long as the low-cost care was top level with no skimming because of loss-leader and the margins for the back ended items weren’t overly scaled beyond market value. #hcldr |
| Robin Roberts @RRobertseHealth @ShereesePubHlth Hey there! #hcldr |
| Kistein Monkhouse, MPA @KisteinM @EMRAnswers @malissa_miot @amariedauwer @lenisocial @MeghanaKarande @nickisnpdx @BFMack @JoeBabaian @HealthData4All @lcameron75 @RichardCorder @DougDellaPietra @healthblawg @GraceCordovano @wolfingtonlisa @JulieReisetter @saragibbons13 @DrDannySands @ePatientDave Seconding @EMRAnswers on this!! #hcldr #pinksocks |
| Joe Babaian 🇺🇦 @JoeBabaian @jasonawolf @Colin_Hung @SunnieSouthern @BerylInstitute @PXJournal Hello Jason, welcome! #hcldr #PESummit |
| Colin Hung @Colin_Hung @jasonawolf @SunnieSouthern @BerylInstitute @PXJournal Totally get it Jason. So nice to see you online. Safe travels #hcldr |
| HCLDR Moderator @hcldr Repeating T1 Would you be comfortable with an organization that provides low-cost care as a loss-leader and makes up the margin selling you medications, devices & other items on the back end? #hcldr https://t.co/sxkXRGuuS6 |
| Enlightening Results 💡 @GraceCordovano T1) Truly inspired after @vmontori talk today. The answer is no more #IndustrialHealthcare. #WhyWeRevolt. #hcldr #PESummit |
| Gail Zahtz 🇮🇱 @GailZahtz TYSM @LisaDani ! Yes, a big move- personally, professionally... Said goodbye to my onc team today @UMNHealth who’ve been a family to me. I agree, it’s an amazing perspective to have years of hc communications & a personal #ptexp so intense! Excited to pay it forward! #hcldr |
| Mariah Obiedzinski @MariahWrites RT @MarioATX_MD: @hcldr T1: @hcldr T1: Great question! Yes. As long as the low-cost care was top level with no skimming because of loss-leader and the margins for the back ended items weren’t overly scaled beyond market value. #hcldr |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @AlzheimersLA: Hi everyone! We help families & caregivers of people living with a dementia with education, resources, support, advocacy, and care counseling. All our services are free. Checking in from Los Angeles. #hcldr |
 | PF Anderson @pfanderson@disabled.social @pfanderson RT @askjoyrios: T1: T1: If an organization provided low-cost care to their patients but made their ends meet by selling medications, devices, and other items, it would leave me suspicious about anything they’d try to “up-sell” me on. It would erode trust, IMO. #hcldr |
| Bingle @TheBingle T1 I'd rather have fair pricing in all aspects of Healthcare instead. Right now the USA people are getting screwed by Big Pharma's cheaper (Big Difference) pricing in other countries. #hcldr |
 | Colton Ortolf @ColtonOrtolf T1: Nope. Healthcare shouldn’t be about upselling. There are business models that have proven to work when we align patient and business incentives. #hcldr |
| Fred Goldstein @fsgoldstein T1 it would be like going to a CVS and on your way out they present all the candy 😂#hcldr |
| Nirav J. Modi @NiravJModi T1: There is some of this already going on to some extent with Primary Care being a acquisition channel into higher-cost speciality services. This is starting to evolve as the landscape of value-based primary care takes shape. #hcldr #valuebasedcare #primarycare |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @JoeBabaian: T1: T1: I never want my care to be a loss-leader. Care should & must the the main mission of the org. Loss-leader chemo? Clinical trials? Let's fix the system to provide needed care to all without gimmicks. #cancer #hcldr cc @richardbagdonas @nickisnpdx @MarkMilliganDPT #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NiravJModi: T1: T1: There is some of this already going on to some extent with Primary Care being a acquisition channel into higher-cost speciality services. This is starting to evolve as the landscape of value-based primary care takes shape. #hcldr #valuebasedcare #primarycare |
| Brad Lehman @brad_lehman T1 - I would be comfortable with making more preventative screenings and tests available to the public and at lower costs (Example - Heart stress tests and other tests for the heart, cancer screening, blood tests, etc. ) for the trade-off. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson I finally got my computer to restart!! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @brad_lehman: T1 - I would be comfortable with making more preventative screenings and tests available to the public and at lower costs (Example - Heart stress tests and other tests for the heart, cancer screening, blood tests, etc. ) for the trade-off. #hcldr |
| Enlightening Results 💡 @GraceCordovano @jasonawolf @Colin_Hung @SunnieSouthern @BerylInstitute @PXJournal You are definitely missed! That definitely was a live-tweeting moment for the books with us all there last year! Safe travels #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian @pfanderson Welcome! #hcldr #PESummit |
| Michelle Currie @mshlcurrie #hcldr. T1: It's an interesting question... I like low cost to get peeps in the door. And why should I (or my insurance company) pay for medications, devices, etc. that I will never need? Would they shift the cost on the backend even more to those with chronic conditions? |
| Joe Babaian 🇺🇦 @JoeBabaian RT @ColtonOrtolf: T1: T1: Nope. Healthcare shouldn’t be about upselling. There are business models that have proven to work when we align patient and business incentives. #hcldr |
| Robin Roberts @RRobertseHealth @JoeBabaian Hi @JoeBabaian #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @ColtonOrtolf AGREE AGREE AGREE> Not a used car dealership. #hcldr #PESummit |
| Bingle @TheBingle @Colin_Hung Hi Colin, JB, Mariah, Erin & ALL in #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @TheBingle: T1 I'd rather have fair pricing in all aspects of Healthcare instead. Right now the USA people are getting screwed by Big Pharma's cheaper (Big Difference) pricing in other countries. #hcldr |
| Erin Moriarty Wade @EMoriartyWade T1. I don’t like the way that business case sounds, but I have to admit the convenience of being able to buy an Rx right at an Urgent Care Clinic when I had a sick baby and a cranky preschooler along with me was pretty helpful! Florida tends to be more “flexible.” #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @GraceCordovano: T1) Truly inspired after @vmontori talk today. The answer is no more #IndustrialHealthcare. #WhyWeRevolt. #hcldr #PESummit |
| Ziva Mann @MannZiva T1: yes, given:choice of provider, organization, and opt-out for back end. Federally funded Hemophilia Treatment Centers’ holistic care model (specialist MD, NP, LICSW, PT), are partly funded via 540b program, selling clotting meds at/below market price to some pts. #hcldr |
| Fred Goldstein @fsgoldstein Until we start getting over screened. #hcldr #StickwiththeUSPSTF |
| Enlightening Results 💡 @GraceCordovano @ColtonOrtolf Agreed! Upselling should never, ever be in the same sentence as care. #hcldr #PESummit https://t.co/Jdj9DTokHt |
| Lygeia Ricciardi @Lygeia A1: yes, as long as the profit generating pieces are medically appropriate #hcldr |
| Colin Hung @Colin_Hung RT @MannZiva: T1: T1: yes, given:choice of provider, organization, and opt-out for back end. Federally funded Hemophilia Treatment Centers’ holistic care model (specialist MD, NP, LICSW, PT), are partly funded via 540b program, selling clotting meds at/below market price to some pts. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @GraceCordovano: @ColtonOrtolf Agreed! Upselling should never, ever be in the same sentence as care. #hcldr #PESummit https://t.co/Jdj9DTokHt |
| HCLDR Moderator @hcldr RT @JoeBabaian: T1: T1: I never want my care to be a loss-leader. Care should & must the the main mission of the org. Loss-leader chemo? Clinical trials? Let's fix the system to provide needed care to all without gimmicks. #cancer #hcldr cc @richardbagdonas @nickisnpdx @MarkMilliganDPT #PESummit |
| Enlightening Results 💡 @GraceCordovano @pfanderson Yipeee!!! Welcome #hcldr |
| Lisa Danielpour @LisaDani @jasonawolf @Colin_Hung @SunnieSouthern @BerylInstitute @PXJournal Hi Jason, we were saying that the @BerylInstitute Patient Experience Conference (which was also amazing) and the #PESummit each have very special role. I'm grateful to have had the chance to attend both this year, such great experiences, learning, connecting #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz T1 related my oral reconstruction post cancer wasn't covered a dime. (Oral reconstruction coverage deserves advocacy.) I have a luxury vehicle in my mouth. I was grateful for financial transparency from 1st appointment- I'd be ok with lower upfront. #hcldr |
| Erin Moriarty Wade @EMoriartyWade @RareCandace I’m so sorry, and I hate to hear that! You are so full of amazing energy and such an inspiring person...we gotta keep you that way!!! #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @JoeBabaian: @ColtonOrtolf AGREE AGREE AGREE> Not a used car dealership. #hcldr #PESummit |
| Kevin Freiert @K_SalemOaks T1: We need the healthcare equivalent of showing calories on the fast food menu. If you remain healthy it will cost you X, if not it will cost you Y and Y >>>X. #hcldr @S4PM #pinksocks @SalemOaks #askpatients |
| Fred Goldstein @fsgoldstein And price appropriate it takes two to create value… #hcldr |
| Chuck Webster MD, MS AI, MS Systems Engineering @wareFLO @bonniesheeren I think it threw itself over the balcony in a fit of pique! #hcldr https://t.co/RNWKvnvDvT |
 | Lisa Davis Budzinski @lisadbudzinski Popping in to say hi to all my #HCLDR friends ✨ https://t.co/3HOVzqPJ3C |
| Lisa Danielpour @LisaDani @RRobertseHealth It could help people who don't have access to healthcare though traditional providers. Like your analogy to Spirit Airlines, interesting. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @EMoriartyWade Agree. I just don't like the intent of 'low cost losses' just to get people in the door only to 'sell' more expensive services. My health shouldn't be a commodity. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: @EMoriartyWade Agree. I just don't like the intent of 'low cost losses' just to get people in the door only to 'sell' more expensive services. My health shouldn't be a commodity. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @hcldr: T1 Would you be comfortable with an organization that provides low-cost care as a loss-leader and makes up the margin selling you medications, devices & other items on the back end? #hcldr https://t.co/hHuEh6508g |
| Bingle @TheBingle RT @ColtonOrtolf: T1: T1: Nope. Healthcare shouldn’t be about upselling. There are business models that have proven to work when we align patient and business incentives. #hcldr |
| Enlightening Results 💡 @GraceCordovano OMG #hcldr....the band is playing @bryanadams #Summerof69 Sorry...back to business https://t.co/fLb1P4ljHq |
| Joe Babaian 🇺🇦 @JoeBabaian @lisadbudzinski Hello Lisa! #hcldr #PESummit |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @EMoriartyWade It’s all about individual use case and convenience. Unfortunately there are those who will take advantage of this system or business model. #hcldr |
| Colin Hung @Colin_Hung @NiravJModi T1 Bingo! This has happened to some extent with mutli-specialty practices. I'm not sure it's overt but b/c of convenience PCP recommendations are followed and pt ends up going to someone at same org for care #hcldr For the most part, I think this is okay. |
| Gail Zahtz 🇮🇱 @GailZahtz @RareCandace That brings an interesting side point doesn't it? I agree that it's important that providers be well compensated. Many great hcps are not doing great with today's model yet they're the ones putting in their many years of time. #hcldr |
| Ziva Mann @MannZiva @Colin_Hung Safe travels! Wave when you get to town ;-) #hcldr |
| Nirav J. Modi @NiravJModi RT @NathanGrunewald: @EMoriartyWade Agree. I just don't like the intent of 'low cost losses' just to get people in the door only to 'sell' more expensive services. My health shouldn't be a commodity. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA If an organization's business model depended on selling products, would they put profits ahead of patient care and wellness? What would the real motivation be? It raises too many doubts. #hcldr |
| Lisa Davis Budzinski @lisadbudzinski @JoeBabaian Hi Joseph! ✨💕✨💕✨#hcldr |
| Sunnie Southern @SunnieSouthern @NiravJModi .@NiravModi that is a really great point. We could study what this has done to the perceived value of the #PrimaryCare #Physician, to their job satisfaction, #PatientExperience, and #PatientOutcomes. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @askjoyrios: T1: T1: If an organization provided low-cost care to their patients but made their ends meet by selling medications, devices, and other items, it would leave me suspicious about anything they’d try to “up-sell” me on. It would erode trust, IMO. #hcldr |
| Enlightening Results 💡 @GraceCordovano @lisadbudzinski Hey Lisa! How are you and the other half doing? #hcldr |
| Colton Ortolf @ColtonOrtolf T1: We know that value-based primary practices that put the patient at the center of the care model work. Why would we do anything else? #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @lisadbudzinski Hi! #hcldr 👋 |
| Nirav J. Modi @NiravJModi RT @Colin_Hung: @NiravJModi T1 Bingo! This has happened to some extent with mutli-specialty practices. I'm not sure it's overt but b/c of convenience PCP recommendations are followed and pt ends up going to someone at same org for care #hcldr For the most part, I think this is okay. |
| Colin Hung @Colin_Hung @lisadbudzinski Hello Lisa! #hcldr |
| Colin Hung @Colin_Hung RT @Lygeia: A1: A1: yes, as long as the profit generating pieces are medically appropriate #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @ColtonOrtolf: T1: T1: We know that value-based primary practices that put the patient at the center of the care model work. Why would we do anything else? #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz T1- Okay, another thought- is it really about the model of how it's paid or about getting access to great affordable healthcare that compensates providers also? To me it's the 2nd not the model. Just sayin' #hcldr |
| Nirav J. Modi @NiravJModi @lisadbudzinski Hi Lisa! #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @SunnieSouthern: @NiravJModi .@NiravModi that is a really great point. We could study what this has done to the perceived value of the #PrimaryCare #Physician, to their job satisfaction, #PatientExperience, and #PatientOutcomes. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @GailZahtz: T1- Okay, another thought- is it really about the model of how it's paid or about getting access to great affordable healthcare that compensates providers also? To me it's the 2nd not the model. Just sayin' #hcldr |
| Colin Hung @Colin_Hung RT @GailZahtz: T1- Okay, another thought- is it really about the model of how it's paid or about getting access to great affordable healthcare that compensates providers also? To me it's the 2nd not the model. Just sayin' #hcldr |
| Erin Moriarty Wade @EMoriartyWade Agree. There is an Urgent Care Clinic not far from me that advertises affordable primary care...along with lots of Botox, fillers, etc. 🤔 #hcldr |
 | JJohn MHCDS MHS @JJ_MHCDS_MHS T1 - no. We know that extrinsic motivators and supply sensitive care drive inappropriate utilization. There is no reason to think that this would not lead to some dicey practices. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMoriartyWade: Agree. There is an Urgent Care Clinic not far from me that advertises affordable primary care...along with lots of Botox, fillers, etc. 🤔 #hcldr |
| HCLDR Moderator @hcldr An amazing T1 discussion. Let’s get ready for T2 in just 1 minute #hcldr |
| Bingle @TheBingle @NathanGrunewald @JoeBabaian T1 That's a great insight and why I oppose doing it. #hcldr |
| Bob @RBlount A small ask of #hcldr tonight. Please send 💖🤗 to our dear friend @richardbagdonas who needs our love #cancersucks and #pinksocks 💖 wins! |
| Gail Zahtz 🇮🇱 @GailZahtz @ColtonOrtolf Another good point- in your message you put the value in the primary practices. That wasn't particularly mentioned in the question, but it's so important. Aren't primary providers getting so much less in today's model? #hcldr |
| Lisa Danielpour @LisaDani @GailZahtz @UMNHealth I can only imagine how transitioning to new medical team would be emotional after what you’ve been thru. My son’s medical team is like family. But new chapter in NY sounds exciting. I related to your HC comms focus as my prof background is marcomm social media strategy #hcldr |
| HCLDR Moderator @hcldr T2 When routine care becomes commoditized and prices known, one of the only differentiators is level of service (vs outcomes for example). Is focusing on service where the emphasis should be? #hcldr https://t.co/bM4svXdteF |
| Alzheimer's Los Angeles @AlzheimersLA RT @GailZahtz: T1- Okay, another thought- is it really about the model of how it's paid or about getting access to great affordable healthcare that compensates providers also? To me it's the 2nd not the model. Just sayin' #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @RBlount: A small ask of #hcldr tonight. Please send 💖🤗 to our dear friend @richardbagdonas who needs our love #cancersucks and #pinksocks 💖 wins! |
| Lisa Davis Budzinski @lisadbudzinski @NathanGrunewald #hcldr https://t.co/8gwJ9jeScX |
| Fred Goldstein @fsgoldstein If the end user (hospital) becomes the owne of the PCP, then the PCP becomes a pipe into specialty care and other services. If the PCP is the owner (globally capitated, DPC or PCMH model), they become a filter to better manage and not refer everything. #hcldr |
| Nirav J. Modi @NiravJModi @SunnieSouthern @niravmodi I think if setup right, with the right focus and intent, primary care is the logical place to engage, triage and help patients find the best care pathways. #hcldr #primarycare |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @RBlount @richardbagdonas Best wishes @richardbagdonas 🤗 #hcldr #cancersucks |
| Mariah Obiedzinski @MariahWrites RT @hcldr: T2 When routine care becomes commoditized and prices known, one of the only differentiators is level of service (vs outcomes for example). Is focusing on service where the emphasis should be? #hcldr https://t.co/bM4svXdteF |
| Lisa Davis Budzinski @lisadbudzinski @Colin_Hung Hi Colin! #HCLDR https://t.co/AJqE67kTvZ |
| Bingle @TheBingle T1 Trust is the key in Healthcare to be successful. And one of the Big reasons …. It ain't working right now! IMHO of course. #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: T2 When routine care becomes commoditized and prices known, one of the only differentiators is level of service (vs outcomes for example). Is focusing on service where the emphasis should be? #hcldr https://t.co/bM4svXdteF |
| Joy Rios @askjoyrios @RRobertseHealth Yes, safe and sound. I didn't collapse. Don't worry, you still have a business partner. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @hcldr: T2 When routine care becomes commoditized and prices known, one of the only differentiators is level of service (vs outcomes for example). Is focusing on service where the emphasis should be? #hcldr https://t.co/bM4svXdteF |
| Robin Roberts @RRobertseHealth T2: I think that the focus could be there and for low complexity/acuity it could work. I worry about an uneducated pt. or caregiver making a decision solely on price alone for anything that has considerable impact to one’s health. #hcldr |
| Colton Ortolf @ColtonOrtolf @fsgoldstein Hell yes! #hcldr |
| Ziva Mann @MannZiva Note: the question of back end costs is a thorny one. And can be done right. It’s worth noting that I once discovered that the 540b program was selling clotting meds at 1/3rd the cost of the (covered) specialty pharmacy. HR and I had a long chat. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RRobertseHealth: T2: T2: I think that the focus could be there and for low complexity/acuity it could work. I worry about an uneducated pt. or caregiver making a decision solely on price alone for anything that has considerable impact to one’s health. #hcldr |
| Lisa Danielpour @LisaDani @EMoriartyWade @Colin_Hung @GraceCordovano Hi Erin! I’m so glad they were helpful 👍 love to share what I’m hearing #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NiravJModi: @SunnieSouthern @niravmodi I think if setup right, with the right focus and intent, primary care is the logical place to engage, triage and help patients find the best care pathways. #hcldr #primarycare |
 | Mike Biselli @mikebiselli RT @vishnu_saxena: #digitalstrategy in #healthcare should focus on : ✔ Engaging #patient with better #exp ✔ Enabling caregiver / #provider ✔ Expanding #patientaccess ✔ Improving operational efficiency And should align with business strategy. #pesummit #PtExp #pinksocks #hcldr #digitalhealth https://t.co/N1UCYX3yjM |
| Fred Goldstein @fsgoldstein We’ve proven the FFS model in all its various iterations doesn’t work. So I believe it's the model. Just look at the success and quality of Iora, Oak Street, ChenMed and others of that ilk. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian T2: Sounding like a broken record, but we should expect all healthcare services to be provided at the premium level. The emphasis should always be on providing outstanding care to all #hcldr #PESummit @pfanderson @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas |
| Joe Babaian 🇺🇦 @JoeBabaian @NiravJModi @SunnieSouthern @niravmodi Just as you stated. The goals and mission are clear. We use that to drive a larger vision and we're done! :) #hcldr #PESummit |
| Kevin Freiert @K_SalemOaks T2: A wise man once told me. When you have two choices, say YES. Both service and outcomes should be emphasized. #hcldr @S4PM #pinksocks @SalemOaks #askpatients |
| Beth Steckler (she/her) @purplemamabear RT @JoeBabaian: T2: T2: Sounding like a broken record, but we should expect all healthcare services to be provided at the premium level. The emphasis should always be on providing outstanding care to all #hcldr #PESummit @pfanderson @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas |
| Alzheimer's Los Angeles @AlzheimersLA If we're talking about holistic models of care, outcomes and level of service should both matter. Patients (and their families, and caregivers) shouldn't have to choose between the two. #hcldr |
| Mariah Obiedzinski @MariahWrites RT @JoeBabaian: T2: T2: Sounding like a broken record, but we should expect all healthcare services to be provided at the premium level. The emphasis should always be on providing outstanding care to all #hcldr #PESummit @pfanderson @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas |
| Gail Zahtz 🇮🇱 @GailZahtz @LisaDani @UMNHealth Yes, it’s amazing how difficult leaving my long term team is- which says a lot about today’s #hcldr really: I hold them in so much value. I’m moving to @sloan_kettering and will of course get incredible care. It’s just a new start in my own #ptexp But to do the work- priceless! |
| Nathan Grunewald MD MBA FACS @NathanGrunewald T2 Focus on this: Value=Quality+Outcomes/Cost However, as focus turns to this, patients may be surprised that an additional piece of the equation might be linked to their ability to make healthier choices. #hcldr |
| Jason A. Wolf @jasonawolf TY @LisaDani for your kind words. Love the grt work being done by @boissyad @ClevelandClinic @HIMSS #PESummit. Any convo that brings together the right people talking abt this critical topic is why we do what we do everyday. An unwavering commitmentvto the #humanexperience #hcldr |
| Erin Moriarty Wade @EMoriartyWade @RBlount @richardbagdonas Yes, I am! Thanks for putting out the call to our wonderful #hcldr and #pinksocks community! |
| Mariah Obiedzinski @MariahWrites RT @AlzheimersLA: If we're talking about holistic models of care, outcomes and level of service should both matter. Patients (and their families, and caregivers) shouldn't have to choose between the two. #hcldr |
| Kevin Freiert @K_SalemOaks T2: This is an area where participatory medicine should shine. HCPs who work WITH patients will win the business. #hcldr @S4PM #pinksocks @SalemOaks #askpatients |
| Mariah Obiedzinski @MariahWrites RT @K_SalemOaks: T2: T2: A wise man once told me. When you have two choices, say YES. Both service and outcomes should be emphasized. #hcldr @S4PM #pinksocks @SalemOaks #askpatients |
| Enlightening Results 💡 @GraceCordovano T2) We can do better than that! Need to look at who pushes the limits to make care accessible using technology, services that connect people to community services, greatest patient safety, emphasis on a person's #QoL. #hcldr #PESummit |
 | Stephen Dolle @TheTrenches2024 T1 #HCLDR I am good with any org that acts to use #Innovation to improve #Healthcare costs & #PatientCare outcomes esp where the financial conflicts are transparent & negotiable. |
| Colin Hung @Colin_Hung RT @GraceCordovano: T2) We can do better than that! Need to look at who pushes the limits to make care accessible using technology, services that connect people to community services, greatest patient safety, emphasis on a person's #QoL. #hcldr #PESummit |
| Lygeia Ricciardi @Lygeia T2 -- I'd like both $ transparency & outcomes data, please, not an either/or. Level of service is important, but ultimately falls behind value. #HCLDR |
| Joe Babaian 🇺🇦 @JoeBabaian RT @GraceCordovano: T2) We can do better than that! Need to look at who pushes the limits to make care accessible using technology, services that connect people to community services, greatest patient safety, emphasis on a person's #QoL. #hcldr #PESummit |
| Gail Zahtz 🇮🇱 @GailZahtz @fsgoldstein Sorry, could you please explain FFS and the examples you gave? Always want to learn more! TYSM #hcldr |
| Michael W. Roberts @michaelwroberts T2: If care is commoditized, I agree that the level of service will become much more important, but I’m still quite concerned with the end result from the commodities I purchase today. My Amazon purchases have to be at least as good as what I can get in the store. #hcldr |
| Nirav J. Modi @NiravJModi T2: Even for commodities, service and domain-specific outcomes matter. E.g. Ride-sharing: ratings, quality, etc. matter even though a ride from A to B is a commodity. Convenience, transparency, cost, experience are levers that can help differentiate and drive $ and loyalty #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @JoeBabaian: T2: T2: Sounding like a broken record, but we should expect all healthcare services to be provided at the premium level. The emphasis should always be on providing outstanding care to all #hcldr #PESummit @pfanderson @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas |
| Alzheimer's Los Angeles @AlzheimersLA RT @GraceCordovano: T2) We can do better than that! Need to look at who pushes the limits to make care accessible using technology, services that connect people to community services, greatest patient safety, emphasis on a person's #QoL. #hcldr #PESummit |
 | Mindy Cannon @mindy0403 RT @Colin_Hung: "If we keep studying for the test, we will never actually improve healthcare" - great quote from @kkellyhancock at #PESummit opening talking about the myopic focus on checking the compliance box. #ptexp #hcldr #HITsm https://t.co/p1PeIjILJU |
| Joe Babaian 🇺🇦 @JoeBabaian RT @JoeBabaian: A true #pinksocks humble human is going through #cancer treatment today at @MDAndersonNews. @richardbagdonas is the patient, the one we talk about, the experience we calibrate.... Send him some love! #ATX #hcldr #PESummit #ptexp https://t.co/SrJdCy87kD |
| Erin Moriarty Wade @EMoriartyWade RT @K_SalemOaks: T2: T2: This is an area where participatory medicine should shine. HCPs who work WITH patients will win the business. #hcldr @S4PM #pinksocks @SalemOaks #askpatients |
| Alzheimer's Los Angeles @AlzheimersLA and their care-partners! #hcldr https://t.co/NRMLQHkxfm |
| Lisa Danielpour @LisaDani @brad_lehman I especially like the idea of preventive care screenings being free or very low cost since they save money and lives in the long run. It's fair to then charge for other services as long as what is free vs paid is clear and for what $ amount #hcldr |
| Colin Hung @Colin_Hung @K_SalemOaks @S4PM @SalemOaks T2 Agree Kevin. Most will go this path ...or maybe I HOPE most will choose this path, but I can also see some focusing on the experience/ratings at the expense of clinical quality. The latter is so hard to measure, let alone find information on #hcldr |
| Bingle @TheBingle RT @MannZiva: Note: Note: the question of back end costs is a thorny one. And can be done right. It’s worth noting that I once discovered that the 540b program was selling clotting meds at 1/3rd the cost of the (covered) specialty pharmacy. HR and I had a long chat. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @hcldr T2: This is where brand and personal connection becomes a pivotal factor in choice or completion of sale. Also another factor will be convenience and social presence. If you’re service page is on page 2-3 of the search results your service will not matter. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @MannZiva: Note: Note: the question of back end costs is a thorny one. And can be done right. It’s worth noting that I once discovered that the 540b program was selling clotting meds at 1/3rd the cost of the (covered) specialty pharmacy. HR and I had a long chat. #hcldr |
 | CollinsAccessibility @CollinsAccessCT RT @AlzheimersLA: Hi everyone! We help families & caregivers of people living with a dementia with education, resources, support, advocacy, and care counseling. All our services are free. Checking in from Los Angeles. #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @RRobertseHealth #HCLDR https://t.co/k0ouHQKhAc |
| Kevin Freiert @K_SalemOaks Prayers are with you @richardbagdonas #pinksocks |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @hcldr: T1 Would you be comfortable with an organization that provides low-cost care as a loss-leader and makes up the margin selling you medications, devices & other items on the back end? #hcldr https://t.co/hHuEh6508g |
| Joe Babaian 🇺🇦 @JoeBabaian @LGin412 You are missed my brother and never truly away. #hcldr #pinksocks #ABCD ❤️❤️ |
| Colin Hung @Colin_Hung @LisaDani @brad_lehman T1 A fantastic point Lisa. It can depend on the care being offered #hcldr |
| Fred Goldstein @fsgoldstein Hmmm interesting equation @NathanGrunewald. Had not seen “Quality" in that before. Can you get good outcomes, without it? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @MannZiva: T1: T1: yes, given:choice of provider, organization, and opt-out for back end. Federally funded Hemophilia Treatment Centers’ holistic care model (specialist MD, NP, LICSW, PT), are partly funded via 540b program, selling clotting meds at/below market price to some pts. #hcldr |
| Nirav J. Modi @NiravJModi @fsgoldstein This the land grab and has been. #hcldr #PESummit |
| Colin Hung @Colin_Hung RT @fsgoldstein: Hmmm interesting equation @NathanGrunewald. Had not seen “Quality" in that before. Can you get good outcomes, without it? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NiravJModi: @fsgoldstein This the land grab and has been. #hcldr #PESummit |
| P3 Practice Marketing @p3practicemktg T2: #hcldr As pricing becomes more transparent, service levels and outcomes become inevitable. |
| Colton Ortolf @ColtonOrtolf T2: In intuitive medicine, outcomes are the primary competitive advantage for firms. But when services shift into "precision medicine" (aka outcomes are consistent) then cost, convenience, and speed are the differentiators. Most of medicine today is the 2nd bucket #hcldr |
| Bingle @TheBingle @lisadbudzinski Hello Lisa & Enlightening (said in Kitt's voice)! #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz T2- Having supported outcomes measurements for a long time: I have to say that, especially when we're talking about value in the patient journey, it's not all about outcomes. It's also not just survivability. It's a life and a person's experience. #hcldr |
| Colin Hung @Colin_Hung RT @NiravJModi: T2: Even for commodities, service and domain-specific outcomes matter. E.g. Ride-sharing: T2: Even for commodities, service and domain-specific outcomes matter. E.g. Ride-sharing: ratings, quality, etc. matter even though a ride from A to B is a commodity. Convenience, transparency, cost, experience are levers that can help differentiate and drive $ and loyalty #hcldr |
| HCLDR Moderator @hcldr Repeating T2 When routine care becomes commoditized and prices known, one of the only differentiators is level of service (vs outcomes for example). Is focusing on service where the emphasis should be? #hcldr https://t.co/It0BHStwPb |
| Colin Hung @Colin_Hung RT @Lygeia: T2 -- I'd like both $ transparency & outcomes data, please, not an either/or. Level of service is important, but ultimately falls behind value. #HCLDR |
| Michelle Currie @mshlcurrie @hcldr #HCLDR Value is important. How about once value is commoditized...... what would you value next? |
| Lisa Danielpour @LisaDani @Colin_Hung @brad_lehman Exactly, as long as it's clear, defined and explained well #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: @LisaDani @UMNHealth Yes, it’s amazing how difficult leaving my long term team is- which says a lot about today’s #hcldr really: I hold them in so much value. I’m moving to @sloan_kettering and will of course get incredible care. It’s just a new start in my own #ptexp But to do the work- priceless! |
| Erin Moriarty Wade @EMoriartyWade @MariahWrites Hi @MariahWrites! Is it really still chilly there?! #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @NathanGrunewald: T2 Focus on this: Value=Quality+Outcomes/Cost However, as focus turns to this, patients may be surprised that an additional piece of the equation might be linked to their ability to make healthier choices. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @RareCandace And a good liability policy unfortunately? #hcldr |
| Nirav J. Modi @NiravJModi @michaelwroberts Exactly. #hcldr |
| Maggie Keresteci 🇨🇦 @MaggieKeresteci T2 If we are to focus on service, then we need to be certain that service is what patients want. The outcomes need to be patient/caregiver driven. I think focusing on understanding the outcomes that matter to patients & their caregivers, then delivering on them is the goal #hcldr |
| Angela Hemans is on Threads, LinkedIn, TikTok @AngelaHemans RT @NathanGrunewald: T2 Focus on this: Value=Quality+Outcomes/Cost However, as focus turns to this, patients may be surprised that an additional piece of the equation might be linked to their ability to make healthier choices. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @MaggieKeresteci: T2 If we are to focus on service, then we need to be certain that service is what patients want. The outcomes need to be patient/caregiver driven. I think focusing on understanding the outcomes that matter to patients & their caregivers, then delivering on them is the goal #hcldr |
| Nirav J. Modi @NiravJModi RT @michaelwroberts: T2: T2: If care is commoditized, I agree that the level of service will become much more important, but I’m still quite concerned with the end result from the commodities I purchase today. My Amazon purchases have to be at least as good as what I can get in the store. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @JoeBabaian @pfanderson @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas Who gages quality of care? How would you know the difference if your interaction of selection is limited and all the services are being provided by the same staff of the same organization? #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @ProfessorMac: T1 #HCLDR I am good with any org that acts to use #Innovation to improve #Healthcare costs & #PatientCare outcomes esp where the financial conflicts are transparent & negotiable. |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @NathanGrunewald: T2 Focus on this: Value=Quality+Outcomes/Cost However, as focus turns to this, patients may be surprised that an additional piece of the equation might be linked to their ability to make healthier choices. #hcldr |
| Nirav J. Modi @NiravJModi RT @GailZahtz: T2- Having supported outcomes measurements for a long time: T2- Having supported outcomes measurements for a long time: I have to say that, especially when we're talking about value in the patient journey, it's not all about outcomes. It's also not just survivability. It's a life and a person's experience. #hcldr |
| Joy Rios @askjoyrios @LisaDani @brad_lehman I sometimes wish you could quantify the cost savings of a patient not getting sick in the bottom line, but I also think of it in terms of time travel -- if someone saved the world, would we know? #hcldr |
| Lisa Danielpour @LisaDani @lisadbudzinski @jasonawolf @Colin_Hung @SunnieSouthern @BerylInstitute @PXJournal Thanks, I feel very lucky, it was wonderful to attend both and was honored to present at both #hcldr |
| Colin Hung @Colin_Hung @MaggieKeresteci T2 I like how you combined both into your answer. Service is important but only if that services moves the patient towards the outcome they want #hcldr |
| Brad Lehman @brad_lehman T2 - One great advantage of the emphasis on service is the focus on and awareness of the emotions/skills involved in providing great service to others - Ex. Empathy - Which leads to other great ideas - Ex #pinksocks #becauseIsaidIwould and conferences! #pesummit #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @brad_lehman: T2 - One great advantage of the emphasis on service is the focus on and awareness of the emotions/skills involved in providing great service to others - Ex. Empathy - Which leads to other great ideas - Ex #pinksocks #becauseIsaidIwould and conferences! #pesummit #hcldr |
| Mariah Obiedzinski @MariahWrites @EMoriartyWade Hi there! Only every other day 🤣 #hcldr #IowaLife |
| Robin Roberts @RRobertseHealth @michaelwroberts I love a good analogy and this is a GOOD one #hcldr https://t.co/R33ifUTBRK |
| Gail Zahtz 🇮🇱 @GailZahtz Yes! This! (T2). Outcomes are not only survivability or a successful procedure, etc. If we're talking value and patient (caregiver, provider..) experience, we have to see what counts to each person we're counting. Each journey is different. #hcldr |
| Nirav J. Modi @NiravJModi @GailZahtz Powerful. We are not talking about widgets - we are talking about people and their lives. #hcldr #empathy #PEsummit #kindness |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @fsgoldstein I like to think of the quality portion amplifying outcomes. Those who focus on quality improvement should have even better outcomes. #hcldr |
| Michael W. Roberts @michaelwroberts @MarioATX_MD @hcldr Agreed. This is already making a huge difference. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @GailZahtz: T2- Having supported outcomes measurements for a long time: T2- Having supported outcomes measurements for a long time: I have to say that, especially when we're talking about value in the patient journey, it's not all about outcomes. It's also not just survivability. It's a life and a person's experience. #hcldr |
| Colin Hung @Colin_Hung RT @GailZahtz: Yes! This! (T2). Outcomes are not only survivability or a successful procedure, etc. If we're talking value and patient (caregiver, provider..) experience, we have to see what counts to each person we're counting. Each journey is different. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NiravJModi: @GailZahtz Powerful. We are not talking about widgets - we are talking about people and their lives. #hcldr #empathy #PEsummit #kindness |
| Enlightening Results 💡 @GraceCordovano @MaggieKeresteci Bingo! A clinical outcome & metric may not always be what the patient wants. #QoL & patient values, preferences, & needs need to be a part of the treatment planning. #HCLDR #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian RT @GraceCordovano: @MaggieKeresteci Bingo! A clinical outcome & metric may not always be what the patient wants. #QoL & patient values, preferences, & needs need to be a part of the treatment planning. #HCLDR #PESummit |
| Kistein Monkhouse, MPA @KisteinM @GraceCordovano @lisagualtieri Hi @GraceCordovano missing #PEsummit after a fantastic experience last year 🏥 #empathy #pinksocks #hcldr @kkellyhancock @Colin_Hung @boissyad @JohnSharp https://t.co/CtiA66vW8E |
| Michael W. Roberts @michaelwroberts @RRobertseHealth I'm a sucker for any Ron Burgundy gif. 😄 #hcldr |
| Erin Moriarty Wade @EMoriartyWade @JoeBabaian @pfanderson @KarenATXMH @savvypuppets @ProfAmyE @richardbagdonas I totally agree, but there are such huge differences in the level of service and especially in the #patientexperience...just speaking from my experience at a handful academic medical centers with pediatric specialists in 3 states. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @NiravJModi Exactly. We can talk about consumerism from a financial pay model, and I think that’s valid. We should measure outcomes for safety and other areas. But if we’re talking value, it’s the entire experience within the context of the pt’s life. #hcldr |
| Lisa Danielpour @LisaDani @jasonawolf @boissyad @ClevelandClinic @HIMSS That commitment to #humanexperience truly comes through at the @BerylInstitute Patient Experience Conference. I am grateful to @boissyad @ClevelandClinic @HIMSS for the amazing #PESummit, what wonderful experiences and learning we benefit from both #hcldr |
| Enlightening Results 💡 @GraceCordovano @KisteinM @lisagualtieri @kkellyhancock @Colin_Hung @boissyad @JohnSharp One of my favorite pics ever! Not the same without you Kistein! #HCLDR #PESummit |
| Sunnie Southern @SunnieSouthern T2: I appreciate the points about #Tranparency. We also need to make sure that we account for #HealthLiteracy levels so that everyone understands the cost/value equation. The #FDA already does this for #Pharma direct to consumer advertising. Maybe something we can learn. #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @KisteinM: @GraceCordovano @lisagualtieri Hi @GraceCordovano missing #PEsummit after a fantastic experience last year 🏥 #empathy #pinksocks #hcldr @kkellyhancock @Colin_Hung @boissyad @JohnSharp https://t.co/CtiA66vW8E |
| Ziva Mann @MannZiva T2: I agree with @ihargraves: healthcare isn’t a widget, sitting in Amazon’s warehouse. By commoditizing it, we lose the humanity and relational elements that allow trust, understanding and respect. https://t.co/AKOjgR6nwU #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @RareCandace All great recommendations. Unfortunately on the road to “profitability” many opt for the ok attorney, ok cpa, ok front office staff. That’s even if they have the budge to hire any. In that case they are all of the above. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @EMoriartyWade: @JoeBabaian @pfanderson @KarenATXMH @savvypuppets @ProfAmyE @richardbagdonas I totally agree, but there are such huge differences in the level of service and especially in the #patientexperience...just speaking from my experience at a handful academic medical centers with pediatric specialists in 3 states. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @GailZahtz Defining the patient's desired end point for each patient is important. We may have the same illness but have very different goals. #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @JoeBabaian: T2: T2: Sounding like a broken record, but we should expect all healthcare services to be provided at the premium level. The emphasis should always be on providing outstanding care to all #hcldr #PESummit @pfanderson @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas |
| Fred Goldstein @fsgoldstein Yes I use that equation and had seen others use it without the “Quality +” part. May have to think that through. #hcldr |
| JJohn MHCDS MHS @JJ_MHCDS_MHS Pt experience and pt empowerment / co production etc are not the same thing, exactly. I think that true co production and co design is where we should be striving. (T2) #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @askjoyrios: @LisaDani @brad_lehman I sometimes wish you could quantify the cost savings of a patient not getting sick in the bottom line, but I also think of it in terms of time travel -- if someone saved the world, would we know? #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA RT @MaggieKeresteci: T2 If we are to focus on service, then we need to be certain that service is what patients want. The outcomes need to be patient/caregiver driven. I think focusing on understanding the outcomes that matter to patients & their caregivers, then delivering on them is the goal #hcldr |
| Ziva Mann @MannZiva @EMoriartyWade @JoeBabaian @pfanderson @KarenATXMH @savvypuppets @ProfAmyE @richardbagdonas Agreed! #hcldr |
| Alzheimer's Los Angeles @AlzheimersLA This. #hcldr https://t.co/5bzRADBLqF |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @NiravJModi: @GailZahtz Powerful. We are not talking about widgets - we are talking about people and their lives. #hcldr #empathy #PEsummit #kindness |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: Yes! This! (T2). Outcomes are not only survivability or a successful procedure, etc. If we're talking value and patient (caregiver, provider..) experience, we have to see what counts to each person we're counting. Each journey is different. #hcldr |
| Bonnie C. Sheeren, BCPA @bonniesheeren @NathanGrunewald @GailZahtz So true!! #hcldr |
| Mariah Obiedzinski @MariahWrites RT @EMoriartyWade: @JoeBabaian @pfanderson @KarenATXMH @savvypuppets @ProfAmyE @richardbagdonas I totally agree, but there are such huge differences in the level of service and especially in the #patientexperience...just speaking from my experience at a handful academic medical centers with pediatric specialists in 3 states. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @NathanGrunewald Yes! So why don’t we include learning about the patient’s desired outcomes from the start and check in during the journey with how that may have changed? How can we measure what we don’t know? How can we serve that if we haven’t asked? #hcldr |
| Brad Lehman @brad_lehman T2 - second thought - I sure hope outcomes do not get sacrificed just to look good on service ratings #hcldr |
| Ziva Mann @MannZiva RT @GailZahtz: T2- Having supported outcomes measurements for a long time: T2- Having supported outcomes measurements for a long time: I have to say that, especially when we're talking about value in the patient journey, it's not all about outcomes. It's also not just survivability. It's a life and a person's experience. #hcldr |
| Michelle Currie @mshlcurrie @GailZahtz #HCLDR Your post made me think of a class I had in informatics graduate school on bayesian stats where at each decision node, the patients choice is taken into account with all else being equal. Why 20 years later is this not happening?!!!!!! |
| Enlightening Results 💡 @GraceCordovano @NathanGrunewald @GailZahtz That is the real personalized medicine: focusing on patient values, preferences, & needs. Taking into account the life that is happening with the diagnosis. #QoL is a major consideration. #HCLDR #PESummit |
 | Michael Joseph, PMP @HealthData4All @jasonawolf @Colin_Hung @SunnieSouthern @BerylInstitute @PXJournal @GraceCordovano On the sidelines for #PESummit, but last year was a terrific experience. Maybe I'll see you all at #HITExpo. #hcldr |
| HCLDR Moderator @hcldr Really interesting tweets on #hcldr right now. Let’s get ready for T3 in just 1 minute! |
| Enlightening Results 💡 @GraceCordovano @GailZahtz @NathanGrunewald Because we are doing it wrong. #Fact #hcldr #WhyWeRevolt #PESummit |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @SunnieSouthern: T2: T2: I appreciate the points about #Tranparency. We also need to make sure that we account for #HealthLiteracy levels so that everyone understands the cost/value equation. The #FDA already does this for #Pharma direct to consumer advertising. Maybe something we can learn. #hcldr |
| Michael W. Roberts @michaelwroberts @brad_lehman “Service level” has played a critical role in getting care for our family members #hcldr |
| Ziva Mann @MannZiva RT @JJohn72797091: Pt experience and pt empowerment / co production etc are not the same thing, exactly. I think that true co production and co design is where we should be striving. (T2) #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @mshlcurrie Yes yes yes! There’s too much that we know from evidence for a long time, and have talked about in many forums, that still aren’t being included- now that’s a really important and valid conversation to have!! #hcldr (seems I got excited!!) |
| HCLDR Moderator @hcldr T3 A lot of effort is being expended to turn patients into fans and “loyal customers”. Do you really want to have an emotional connection with a healthcare organization? #hcldr https://t.co/g3sODjZ8Fe |
| Ziva Mann @MannZiva @GailZahtz @NathanGrunewald And we so rarely ask! #hcldr |
| Nirav J. Modi @NiravJModi RT @GailZahtz: @NiravJModi Exactly. We can talk about consumerism from a financial pay model, and I think that’s valid. We should measure outcomes for safety and other areas. But if we’re talking value, it’s the entire experience within the context of the pt’s life. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @GraceCordovano @NathanGrunewald Can’t we find a way to systemize collecting the information that we need to have for personalized medicine to work even better? #hcldr |
| Kistein Monkhouse, MPA @KisteinM RT @GraceCordovano: @KisteinM @lisagualtieri Hi Ladies! Great to see you both! Wish you were here at #PESummit #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: T3 A lot of effort is being expended to turn patients into fans and “loyal customers”. Do you really want to have an emotional connection with a healthcare organization? #hcldr https://t.co/g3sODjZ8Fe |
| Bingle @TheBingle @MaggieKeresteci T2 Quite honestly..... You cannot seriously discount a Dr. that saves your life. I've been there a couple times. I've also been on the poor side of care. This is where I Do have conflict in pricing. #hcldr |
| Enlightening Results 💡 @GraceCordovano Applies to #hcldr tonight too #PESummit |
| Fred Goldstein @fsgoldstein Okay here is wikipedia https://t.co/FwygGT8sHF @gailzatz |
| Robin Roberts @RRobertseHealth T3 I don’t want/need a personal connection to the system. More so I think it’s the individual doc or clinician. Example my son has 7 specialists at one point and a primary care doc. I go to a private practice for the PCP and 3 different HC systems for the other providers. #hcldr https://t.co/w1QP9A8tMH |
| PF Anderson @pfanderson@disabled.social @pfanderson @SunnieSouthern The govt is increasingly using comics for thus. Walgreens has a new service for the blind where the give the patient audio of the Rx bottle label read aloud #hcldr |
| Robin Roberts @RRobertseHealth T3: (cont.): The care, understanding, + connection with each doc transcended ANYTHING the system could have done to keep me captive for ALL aspects of his care. I took care of the records and coordination since interop. and record accessibility is not a reality. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RRobertseHealth: T3 I don’t want/need a personal connection to the system. More so I think it’s the individual doc or clinician. Example my son has 7 specialists at one point and a primary care doc. I go to a private practice for the PCP and 3 different HC systems for the other providers. #hcldr https://t.co/w1QP9A8tMH |
| Lisa Danielpour @LisaDani T2: For me the differentiation is finding providers who have a combination of expertise and caring, in a health system that has the culture, patient experience and reputation I'm seeking so that I know my preventive & routine care is great & can get specialists if needed #hcldr |
| Stephen Dolle @TheTrenches2024 @hcldr T2 #HCLDR Managed care does it capitation in ins coverage. But quality of service & outcomes are widely inseparable, each of us puts a cost on this. What's unfair are insurance & care deals for employees & unions. It's inequality! |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @LisaDani: @brad_lehman I especially like the idea of preventive care screenings being free or very low cost since they save money and lives in the long run. It's fair to then charge for other services as long as what is free vs paid is clear and for what $ amount #hcldr |
| Joy Rios @askjoyrios T3: It’s important to feel connected to your healthcare providers. I’d happily become a loyal customer if I trusted that they were giving me the great care at a great $. Although, I don’t feel emotionally tied to Kaiser, I do feel connected with my dentist-Dr. Sandra Chase #hcldr https://t.co/CO0t3AoB1b |
| Joe Babaian 🇺🇦 @JoeBabaian RT @GraceCordovano: Applies to #hcldr tonight too #PESummit |
| Gail Zahtz 🇮🇱 @GailZahtz @RRobertseHealth @NathanGrunewald Why don’t we write the questions? Has someone done this already? Seems pretty basic- like a time-out in surgery, only a pre-timed series for evaluating patient outcomes within perspective. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @MannZiva: T2: I agree with @ihargraves: T2: I agree with @ihargraves: healthcare isn’t a widget, sitting in Amazon’s warehouse. By commoditizing it, we lose the humanity and relational elements that allow trust, understanding and respect. https://t.co/AKOjgR6nwU #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald T3 We are humans after all and as we discuss more about how to #humanize #healthcare we shouldn’t be surprised when patients have an emotional attachment. Is that wrong? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: @GailZahtz Defining the patient's desired end point for each patient is important. We may have the same illness but have very different goals. #hcldr |
| Jason A. Wolf @jasonawolf Two pts to consider #hcldr. Price does matter to the avg #healthcare consumer. It forces choice & sometimes deters action. Those voices aren’t often present here. And must look beyond service to experience - outcomes AND treatment -people expect. That too drives choice. #PtExp |
| Enlightening Results 💡 @GraceCordovano @GailZahtz @NathanGrunewald Patients & carepartners document it all the time. That's the point: it's what matters most to them that is captured. They decide what data they want to capture. #hcldr #PESummit |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NathanGrunewald: T3 We are humans after all and as we discuss more about how to #humanize #healthcare we shouldn’t be surprised when patients have an emotional attachment. Is that wrong? #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @GailZahtz: @GraceCordovano @NathanGrunewald Can’t we find a way to systemize collecting the information that we need to have for personalized medicine to work even better? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @askjoyrios: T3: T3: It’s important to feel connected to your healthcare providers. I’d happily become a loyal customer if I trusted that they were giving me the great care at a great $. Although, I don’t feel emotionally tied to Kaiser, I do feel connected with my dentist-Dr. Sandra Chase #hcldr https://t.co/CO0t3AoB1b |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: @NathanGrunewald Yes! So why don’t we include learning about the patient’s desired outcomes from the start and check in during the journey with how that may have changed? How can we measure what we don’t know? How can we serve that if we haven’t asked? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian T3: I would like an AUTHENTIC connection to my healthcare TEAM. Being a fan of Aldi or Amazon is not equivalent to healthcare - outcomes, service level, or value. #hcldr #PESummit @pfanderson @ProfAmyE @SandraWoodsMtl @IrmaRaste @JulieReisetter @GraceCordovano @LGin412 |
| Enlightening Results 💡 @GraceCordovano @MaggieKeresteci @GailZahtz @NathanGrunewald Assumptions in #healthcare are a fatal error. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @LisaDani: T2: T2: For me the differentiation is finding providers who have a combination of expertise and caring, in a health system that has the culture, patient experience and reputation I'm seeking so that I know my preventive & routine care is great & can get specialists if needed #hcldr |
| Kevin Freiert @K_SalemOaks T3: I want to feel that I am treated like a person, not a case. I have left primary care practices because that was not true. Earn my loyalty by including me in my care. #hcldr @S4PM #pinksocks @SalemOaks #askpatients |
| Gail Zahtz 🇮🇱 @GailZahtz @MannZiva @NathanGrunewald Can’t we find a way to include asking? That to me, and seemingly to many of us, would mean real value in personalized medicine and a more legitimate definitation of outcomes. Lots of smart people at #hcldr surely someone’s doing this? |
| Lisa Danielpour @LisaDani RT @GraceCordovano: @NathanGrunewald @GailZahtz That is the real personalized medicine: @NathanGrunewald @GailZahtz That is the real personalized medicine: focusing on patient values, preferences, & needs. Taking into account the life that is happening with the diagnosis. #QoL is a major consideration. #HCLDR #PESummit |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @NathanGrunewald Bless you for saying this #hcldr |
| JJohn MHCDS MHS @JJ_MHCDS_MHS T3 - I want to connect to the care and the humans - not just the docs. I want to see that each person feels valued and is there to have an impact. Otherwise, what are we doing? I have had many pts stay with our clinic despite a doc lvg/retiring bc of the trust in the team #hcldr |
| Robin Roberts @RRobertseHealth @askjoyrios Love this pic #hcldr |
| Joy Rios @askjoyrios It's because she travels to a different developing country each year to do volunteer dental work in their communities. Twice a year during my visits, I get to catch up on the good she's doing in the world. #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @jasonawolf: Two pts to consider #hcldr. Price does matter to the avg #healthcare consumer. It forces choice & sometimes deters action. Those voices aren’t often present here. And must look beyond service to experience - outcomes AND treatment -people expect. That too drives choice. #PtExp |
| Colton Ortolf @ColtonOrtolf T3: If that loyalty is based on high quality care and convenient service, why not? The problem is the disconnect between consumers and price here. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @ColtonOrtolf: T3: T3: If that loyalty is based on high quality care and convenient service, why not? The problem is the disconnect between consumers and price here. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @mshlcurrie: @GailZahtz #HCLDR Your post made me think of a class I had in informatics graduate school on bayesian stats where at each decision node, the patients choice is taken into account with all else being equal. Why 20 years later is this not happening?!!!!!! |
| Gail Zahtz 🇮🇱 @GailZahtz @MaggieKeresteci @GraceCordovano @NathanGrunewald Exactly- patients are people first. People are individuals. How can we know what different individuals want based solely on a single element- a medical diagnosis? #SDOH is a good start to create context, but don’t we need to count more? #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @GailZahtz @RRobertseHealth There is immense pressure to get through an appt in the shortest amount of time which is often not enough time to really #humanize #healthcare. #hcldr |
 | Aki Alzubaidi @aki_alzubaidi T3. Patients are consumers and I think it’s long overdue that we care enough to think of them as such. It’s like being stuck the airport and having to pay $6 dollars for a soda. No one wants to pay $6 dollars for a soda. #HCLDR #DefyDisease |
| Enlightening Results 💡 @GraceCordovano RT @JoeBabaian: T3: T3: I would like an AUTHENTIC connection to my healthcare TEAM. Being a fan of Aldi or Amazon is not equivalent to healthcare - outcomes, service level, or value. #hcldr #PESummit @pfanderson @ProfAmyE @SandraWoodsMtl @IrmaRaste @JulieReisetter @GraceCordovano @LGin412 |
| Beth Steckler (she/her) @purplemamabear T3: so agreed. I need to feel like my voice matters, a connection that my kids matter. Critical that our desires/outcomes are heard. |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @hcldr: T3 A lot of effort is being expended to turn patients into fans and “loyal customers”. Do you really want to have an emotional connection with a healthcare organization? #hcldr https://t.co/g3sODjZ8Fe |
| Larry Gioia 🔠 @LGin412 RT @JoeBabaian: T3: T3: I would like an AUTHENTIC connection to my healthcare TEAM. Being a fan of Aldi or Amazon is not equivalent to healthcare - outcomes, service level, or value. #hcldr #PESummit @pfanderson @ProfAmyE @SandraWoodsMtl @IrmaRaste @JulieReisetter @GraceCordovano @LGin412 |
| Colin Hung @Colin_Hung RT @ColtonOrtolf: T3: T3: If that loyalty is based on high quality care and convenient service, why not? The problem is the disconnect between consumers and price here. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @GraceCordovano @NathanGrunewald What about sharing it a systematic way of sharing this information with providers? #hcldr |
| Colin Hung @Colin_Hung RT @askjoyrios: T3: T3: It’s important to feel connected to your healthcare providers. I’d happily become a loyal customer if I trusted that they were giving me the great care at a great $. Although, I don’t feel emotionally tied to Kaiser, I do feel connected with my dentist-Dr. Sandra Chase #hcldr https://t.co/CO0t3AoB1b |
| Enlightening Results 💡 @GraceCordovano @JoeBabaian @pfanderson @ProfAmyE @SandraWoodsMtl @IrmaRaste @JulieReisetter @LGin412 Interesting point from #PESummit today: malls & retail preserve dignity. #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste RT @GailZahtz: T2- Having supported outcomes measurements for a long time: T2- Having supported outcomes measurements for a long time: I have to say that, especially when we're talking about value in the patient journey, it's not all about outcomes. It's also not just survivability. It's a life and a person's experience. #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste RT @NathanGrunewald: @GailZahtz Defining the patient's desired end point for each patient is important. We may have the same illness but have very different goals. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @hcldr Absolutely. It’s part of trust. Maybe not strategically wise, but necessary for my own sanity #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste RT @GailZahtz: @NathanGrunewald Yes! So why don’t we include learning about the patient’s desired outcomes from the start and check in during the journey with how that may have changed? How can we measure what we don’t know? How can we serve that if we haven’t asked? #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @hcldr T3: I absolutely do not. It’s like the #LiamNikuro in Japan. I don’t think this can be replicated in health care but when you have a lot of disposable capital it is easy to experiment. #hcldr https://t.co/d4BvFza1tE |
| Erin Moriarty Wade @EMoriartyWade T3. I don’t know that I “wanted” to...but after some bad experiences at other places/other providers, it’s hard not to get emotionally attached to a hospital and a physician who has been 110 percent amazing and a positive #patientexperience in every way. #hcldr |
| Ziva Mann @MannZiva T3: every time I see a provider, I’m seeing their clinic, lab, billing, patient portal and any potential referrals within that system. No doctor is an island...so I’m okay with the system working to make me happy, if they do so w/ a genuine understanding of my needs. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @ColtonOrtolf Colton, this goes back to basics, eh? It's so obvious as to belabor the point! Agree! Loyalty is based on multiple complex factors and is not just some thing any intelligent organization assumes or takes for granted. If they do? Walk away, quickly. #hcldr #PESummit |
| Fred Goldstein @fsgoldstein T2 it has to be about Outcomes as the differentiator, an example in the specialty care arena, just look at the Centers of Excellence, and Walmart contracting for back surgery. #hcldr |
| Lisa Danielpour @LisaDani @SunnieSouthern Love your important point about #HealthLiteracy, that’s so important. #hcldr |
| Enlightening Results 💡 @GraceCordovano RT @NathanGrunewald: @GailZahtz @RRobertseHealth There is immense pressure to get through an appt in the shortest amount of time which is often not enough time to really #humanize #healthcare. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @RRobertseHealth: T3 I don’t want/need a personal connection to the system. More so I think it’s the individual doc or clinician. Example my son has 7 specialists at one point and a primary care doc. I go to a private practice for the PCP and 3 different HC systems for the other providers. #hcldr https://t.co/w1QP9A8tMH |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste RT @GailZahtz: @MaggieKeresteci @GraceCordovano @NathanGrunewald Exactly- patients are people first. People are individuals. How can we know what different individuals want based solely on a single element- a medical diagnosis? #SDOH is a good start to create context, but don’t we need to count more? #hcldr |
| JJohn MHCDS MHS @JJ_MHCDS_MHS T3 additionally, I want to know that my team sees me or my family member as a human with a story and is able to see beyond the procedure needed. Humanism matters to me, not bc its soft/fuzzy but bc it means that they are making decisions based on what matters to me/us. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @RRobertseHealth: T3: (cont.): T3: (cont.): The care, understanding, + connection with each doc transcended ANYTHING the system could have done to keep me captive for ALL aspects of his care. I took care of the records and coordination since interop. and record accessibility is not a reality. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @NathanGrunewald @RRobertseHealth I hear you. But isn’t this where non-physician providers like nurse care coordinators and patient navigators could play yet another instrumental role? We find time to check if a patient is taking the same medications every single visit- why not expectations? #hcldr |
| Michelle Currie @mshlcurrie @GailZahtz @GraceCordovano @NathanGrunewald #hcldr As an ex labor & Delivery nurse, that WAS my job. To identify what the patient really wanted, or not, and to persuade the physician to follow the patients wishes (when reasonable) |
| HCLDR Moderator @hcldr Repeating T3 A lot of effort is being expended to turn patients into fans and “loyal customers”. Do you really want to have an emotional connection with a healthcare organization? #hcldr https://t.co/CCJI4pA3W9 |
| Sunnie Southern @SunnieSouthern RT @JJohn72797091: T3 additionally, I want to know that my team sees me or my family member as a human with a story and is able to see beyond the procedure needed. Humanism matters to me, not bc its soft/fuzzy but bc it means that they are making decisions based on what matters to me/us. #hcldr |
| Erin Moriarty Wade @EMoriartyWade T3. I remember writing about how hospitals in a competitive market got that emotional connection when women gave birth there and had a positive #PtExp...then they’d choose to come back for other #healthcare needs in their family over their lifetime. #hcldr |
| Colin Hung @Colin_Hung @askjoyrios That was brought up today at #PESummit - why is it that doctors in this country go on vacation to practice medicine in a foreign country to "rediscover" their love of medicine? What does that say about the system of care we have here? #hcldr |
| JJohn MHCDS MHS @JJ_MHCDS_MHS THIS!!! Not only an option, but that those with $/power were able to see Sinai’s and Rush’s strategic advantage in trust building/bridge building (hopefully) |
| Nirav J. Modi @NiravJModi T3: There has been a huge move to the experience economy across all industries. I don't believe healthcare is exempt from that - in fact it is lagging and has moved in the wrong direction with the 'industrialization' of care. Experience matters. #hcldr |
| Lygeia Ricciardi @Lygeia @NathanGrunewald @GailZahtz @RRobertseHealth .@NathanGrunewald maybe some of that human touch can be conveyed virtually, outside the short appointment?! #hcldr (T3) |
| Beth Steckler (she/her) @purplemamabear T3 how could we not have an emotional attachment. My kids are my world 🌎 when we have had physicians listen, hear us, take time to explain go over options and not dismiss it is powerful. As a caregiver at times I have felt lost but those docs that have taken time I go back 2 |
| Colin Hung @Colin_Hung RT @hcldr: Repeating T3 A lot of effort is being expended to turn patients into fans and “loyal customers”. Do you really want to have an emotional connection with a healthcare organization? #hcldr https://t.co/CCJI4pA3W9 |
| Brad Lehman @brad_lehman T3 - An advantage of the loyalty to a health organization is the consistent interactions between the patient and the staff. If done right, a health organization can raise the bar on the service by relationship building - Patient Experiences to valuable life experiences #hcldr |
| Colin Hung @Colin_Hung RT @JoeBabaian: @ColtonOrtolf Colton, this goes back to basics, eh? It's so obvious as to belabor the point! Agree! Loyalty is based on multiple complex factors and is not just some thing any intelligent organization assumes or takes for granted. If they do? Walk away, quickly. #hcldr #PESummit |
| Michael W. Roberts @michaelwroberts @RareCandace Agreed! It takes a lot of coordination to consistently deliver on that brand experience, but it's so worth it. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz T3- it's about much more than "fans" to me. The real question is "Do you really want to have an emotional connection with a healthcare organization?" Yes. Yes. and Yes! I'm putting my life in their hands, literally- I want a relationship that matters. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @MannZiva @NathanGrunewald We had a patient design thinking session, and there was a lot of effort put into how to get this to happen, and to make the information sticky & accessible as part of hand offs #hcldr |
| Bingle @TheBingle Healthcare Prices are rising faster than any inflation indicator. it is because they can and they do. And let's not forget Dental care is included in this travesty of rising prices just because we can! #hcldr |
| Lisa Danielpour @LisaDani @EMoriartyWade I relate, I have had great experiences and bad ones, and especially when your child is very ill, it is personal and emotional. So do get emotionally attached to excellent health systems but I think that's a good thing...and avoid the other ones. #hcldr |
| Colin Hung @Colin_Hung RT @EMoriartyWade: T3. I don’t know that I “wanted” to...but after some bad experiences at other places/other providers, it’s hard not to get emotionally attached to a hospital and a physician who has been 110 percent amazing and a positive #patientexperience in every way. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @NathanGrunewald: @GailZahtz Defining the patient's desired end point for each patient is important. We may have the same illness but have very different goals. #hcldr |
| Fred Goldstein @fsgoldstein And aren't there healing powers in positivity and a connection? #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @mshlcurrie @GraceCordovano @NathanGrunewald And this is a great example of where we can “systemize” what’s already working in some healthcare and/or some specialties! Labor and delivery is a really special specialty that we can all learn from. #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste #HCLDR T3: Exactly my thoughts @ColtonOrtolf. Provide high quality care in a convenient setting with great service, and you will have my loyalty! #PatientExperience #healthcare #PtExp |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @askjoyrios: It's because she travels to a different developing country each year to do volunteer dental work in their communities. Twice a year during my visits, I get to catch up on the good she's doing in the world. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @pfanderson @MannZiva @NathanGrunewald I’d love to hear more! #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: @MaggieKeresteci @GraceCordovano @NathanGrunewald Exactly- patients are people first. People are individuals. How can we know what different individuals want based solely on a single element- a medical diagnosis? #SDOH is a good start to create context, but don’t we need to count more? #hcldr |
| Kevin Freiert @K_SalemOaks So what you are saying is that the health organization needs to be loyal too. Loyalty begets loyalty. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @GailZahtz @RRobertseHealth Is asking the question the key or integrating the information into the evaluation and decision making process most important? I feel like I need to ask that question to really understand. Just saying those involved in the shared decision making process need more time. #hcldr |
| Lygeia Ricciardi @Lygeia T3 -- Ideally, yes. If I feel genuinely cared for, I will be more optimistic and less stressed -- likely contributing to better outcomes. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @Lygeia: T3 -- Ideally, yes. If I feel genuinely cared for, I will be more optimistic and less stressed -- likely contributing to better outcomes. #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste RT @Colin_Hung: @askjoyrios That was brought up today at #PESummit - why is it that doctors in this country go on vacation to practice medicine in a foreign country to "rediscover" their love of medicine? What does that say about the system of care we have here? #hcldr |
| Jason A. Wolf @jasonawolf RT @Colin_Hung: @askjoyrios That was brought up today at #PESummit - why is it that doctors in this country go on vacation to practice medicine in a foreign country to "rediscover" their love of medicine? What does that say about the system of care we have here? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @MarioATX_MD @JoeBabaian @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas That sounds like a recipe for abuse #hcldr |
| Enlightening Results 💡 @GraceCordovano T3) When you are a person with a #chronicillness or life-altering diagnosis, it is so much more welcoming, feels safer to have a place that you feel cares about you, caregivers who are dedicated to your or your loved ones care & life. #hcldr #PESummit |
| Colin Hung @Colin_Hung @K_SalemOaks T3 Oooh a great statement Kevin #hcldr |
| Colin Hung @Colin_Hung RT @GraceCordovano: T3) When you are a person with a #chronicillness or life-altering diagnosis, it is so much more welcoming, feels safer to have a place that you feel cares about you, caregivers who are dedicated to your or your loved ones care & life. #hcldr #PESummit |
| Lisa Danielpour @LisaDani @brad_lehman Yes, agree! I have developed great relationships at our family's main health systems with amazing providers who really know, respect and care about us and in turn I care about them as individuals and feel loyalty to the health systems #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @Lygeia @GailZahtz @RRobertseHealth I'm up for trying. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @Lygeia Ideally..... :) What can we hope for in other situations? I keep wondering and thinking about expectations. #hcldr #PESummit |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @JoeBabaian: T3: T3: I would like an AUTHENTIC connection to my healthcare TEAM. Being a fan of Aldi or Amazon is not equivalent to healthcare - outcomes, service level, or value. #hcldr #PESummit @pfanderson @ProfAmyE @SandraWoodsMtl @IrmaRaste @JulieReisetter @GraceCordovano @LGin412 |
| Gail Zahtz 🇮🇱 @GailZahtz @NathanGrunewald @RRobertseHealth I don’t know that I personally could say that the question or the integration is more important, because I don’t think one has value without the other. Definitely appointments need more time. If that isn’t going to happen, including a team helps if not 100% #HCLDR |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GraceCordovano: @JoeBabaian @pfanderson @ProfAmyE @SandraWoodsMtl @IrmaRaste @JulieReisetter @LGin412 Interesting point from #PESummit today: malls & retail preserve dignity. #hcldr |
| Sunnie Southern @SunnieSouthern RT @NiravJModi: T3: T3: There has been a huge move to the experience economy across all industries. I don't believe healthcare is exempt from that - in fact it is lagging and has moved in the wrong direction with the 'industrialization' of care. Experience matters. #hcldr |
| Lygeia Ricciardi @Lygeia RT @NiravJModi: T3: T3: There has been a huge move to the experience economy across all industries. I don't believe healthcare is exempt from that - in fact it is lagging and has moved in the wrong direction with the 'industrialization' of care. Experience matters. #hcldr |
| Michael W. Roberts @michaelwroberts @EMoriartyWade Similar experience here. The hospital we work with has been great in several aspects through many different people. #hcldr |
| Sunnie Southern @SunnieSouthern RT @Colin_Hung: @askjoyrios That was brought up today at #PESummit - why is it that doctors in this country go on vacation to practice medicine in a foreign country to "rediscover" their love of medicine? What does that say about the system of care we have here? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMoriartyWade: T3. I don’t know that I “wanted” to...but after some bad experiences at other places/other providers, it’s hard not to get emotionally attached to a hospital and a physician who has been 110 percent amazing and a positive #patientexperience in every way. #hcldr |
| Enlightening Results 💡 @GraceCordovano @Lygeia Feels safer. Feels welcoming. Feels less sterile & factory like. I agree #hcldr |
| Nirav J. Modi @NiravJModi @GailZahtz #hcldr Yes! https://t.co/7Fq5riaKbr |
| JJohn MHCDS MHS @JJ_MHCDS_MHS T3 but again, if we are prioritizing experience as an quantitative outcome, we will shoot for the quick wins, which are often low value. Think lobster dinner with childbirth at the concierge hospital. Trust yes, warm and fuzzy based in nothing substantial? #notsomuch #hcldr |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @askjoyrios: It's because she travels to a different developing country each year to do volunteer dental work in their communities. Twice a year during my visits, I get to catch up on the good she's doing in the world. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @brad_lehman: T3 - An advantage of the loyalty to a health organization is the consistent interactions between the patient and the staff. If done right, a health organization can raise the bar on the service by relationship building - Patient Experiences to valuable life experiences #hcldr |
| Stephen Dolle @TheTrenches2024 @hcldr T3 #hcldr I shriek at $$ of foolish TV ads passed onto consumers. But if a HC org wants to promote use & usability to improve care, I'm all for it. It's a fact that efficiency improves w greater/repeat use! HC has lots of modernizing to do. Emulate successful organizations! |
| Lisa Danielpour @LisaDani @brad_lehman Also, I like your expression building valuable life experiences. Great healthcare allows for those life experiences, especially when dealing with chronic illness as my son has. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @LisaDani: @brad_lehman Yes, agree! I have developed great relationships at our family's main health systems with amazing providers who really know, respect and care about us and in turn I care about them as individuals and feel loyalty to the health systems #hcldr |
| Ziva Mann @MannZiva @GailZahtz @pfanderson @NathanGrunewald Got to make it easy to do! I think you need two elements: design care to integrate the check-in, and have ready processes to respond to common asks. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @pfanderson @JoeBabaian @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas Agreed. You wouldn’t know the diff between good or bad it just is. #hcldr |
| Nirav J. Modi @NiravJModi RT @Lygeia: T3 -- Ideally, yes. If I feel genuinely cared for, I will be more optimistic and less stressed -- likely contributing to better outcomes. #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald @fsgoldstein Clear evidence exists on the role of the therapeutic relationship between clinicians and patients. #hcldr |
 | Communicate For Health Justice @_CFHJ @hcldr T3 In an ideal world, yes, we would like for there to be a two-way relationship between #patients and their #healthcare organizations. But since patients are routinely viewed as products and not people, we might be a long way from getting to this level of symbiosis. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @JJohn72797091 Isn't this why we need more than one point of evaluating a successful outcome? Putting it into a bigger context? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @K_SalemOaks Definitely a two-way street. And when the org behaves badly to others, but treats you well, what does that say for their "loyalty" to the patient (vs just an individual)? #hcldr #PESummit |
| Colin Hung @Colin_Hung RT @ProfessorMac: @hcldr T3 #hcldr I shriek at $$ of foolish TV ads passed onto consumers. But if a HC org wants to promote use & usability to improve care, I'm all for it. It's a fact that efficiency improves w greater/repeat use! HC has lots of modernizing to do. Emulate successful organizations! |
| Communicate For Health Justice @_CFHJ RT @_CFHJ: @hcldr T3 In an ideal world, yes, we would like for there to be a two-way relationship between #patients and their #healthcare organizations. But since patients are routinely viewed as products and not people, we might be a long way from getting to this level of symbiosis. #hcldr |
| Maggie Keresteci 🇨🇦 @MaggieKeresteci @fsgoldstein I think that relationship is at the heart of all good medicine #hcldr |
 | 𝓝𝓪𝓽𝓻𝓲𝓬𝓮𝓡 😷🇨🇦❤️ 🥀 @NatriceR RT @MaggieKeresteci: @fsgoldstein I think that relationship is at the heart of all good medicine #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @MarioATX_MD @JoeBabaian @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas And you get Stockholm syndrome because they keep telling you what a great job they are doing #hcldr |
| Lisa Danielpour @LisaDani @Colin_Hung @K_SalemOaks Interesting point, Kevin! Indeed, loyalty begets loyalty. We receive wonderful care with great organizational culture, we feel loyalty and WANT to go there #hcldr |
| Enlightening Results 💡 @GraceCordovano @JJohn72797091 With all due respect, I don't believe any mother that just gave birth would honestly evaluate their experience based on a potential lobster dinner. #hcldr |
| Nirav J. Modi @NiravJModi RT @NathanGrunewald: @fsgoldstein Clear evidence exists on the role of the therapeutic relationship between clinicians and patients. #hcldr |
| HCLDR Moderator @hcldr Almost time for our final question. Let’s get ready for T4 in just 1 minute! #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @MannZiva @pfanderson @NathanGrunewald See that’s what I’m thinking. Check-in is a separate matter (I’ve seen it done incredibly well), but what I’m thinking is a list of questions at the same time as “are your still taking xyz meds” that checks in with the patients expectations/ outcome desires #hcldr |
 | Healthcare Executives Network @HealthcareExecN RT @Colin_Hung: @askjoyrios That was brought up today at #PESummit - why is it that doctors in this country go on vacation to practice medicine in a foreign country to "rediscover" their love of medicine? What does that say about the system of care we have here? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @fsgoldstein #pinksocks superperson and friend @richardbagdonas would say yes! @nickisnpdx @andrewintech @RBlount @MarkMilliganDPT @MarkMilliganDPT #hcldr #PESummit |
| HCLDR Moderator @hcldr T4 Some of the best patient experiences are provided in places like Singapore. Would geography matter to you as a healthcare consumer? Would you consider going overseas? #hcldr https://t.co/X7lMq4Dpn5 |
| Michelle Currie @mshlcurrie @GailZahtz @GraceCordovano @NathanGrunewald #hcldr My fear is that just like physicians, #nurses no longer have time to do what THEY went into nursing to do: provide emotional support, advocate for the patient, and provide quality care |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste @GailZahtz @MannZiva @NathanGrunewald #HCLDR: This is where #consumerization of #healthcare could actually be used in a positive direction. What if we don't just wait to be asked?! What if we bring this up with the #medical #providers, state our short term & long term goals. Is there room for a push/pull approach? |
| Gail Zahtz 🇮🇱 @GailZahtz @pfanderson @MarioATX_MD @JoeBabaian @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas snort #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @MannZiva @GailZahtz @NathanGrunewald The patients wanted a chance to tell their story in a way that reveals their humanity, and have it as a quick video or audio file for incoming HCPs to scan before entering the room. #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: T4 Some of the best patient experiences are provided in places like Singapore. Would geography matter to you as a healthcare consumer? Would you consider going overseas? #hcldr https://t.co/X7lMq4Dpn5 |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: @MannZiva @pfanderson @NathanGrunewald See that’s what I’m thinking. Check-in is a separate matter (I’ve seen it done incredibly well), but what I’m thinking is a list of questions at the same time as “are your still taking xyz meds” that checks in with the patients expectations/ outcome desires #hcldr |
| Kevin Freiert @K_SalemOaks And it circles back again, if we want the health organization to want to care for us, we need to treat them like they are people too. "Hey doc, how's YOUR day going?" #hcldr |
| Jason A. Wolf @jasonawolf T3 #hcldr 2 points: 1. #Healthcare orgs have always strived for loyalty. In US was critical as a volume based system. 2. #Health & therefore healthcare is emotional. It’s unrealstic to expect it’s not. It’s how we embrace that emotion that enables excellence in experience #ptexp |
| Joe Babaian 🇺🇦 @JoeBabaian T4: With a nation that once led the world in innovation & healthcare as well as access, we should take those lessons and BRING THE BEST SOLUTIONS back - not look for citizens to travel for their care. That's a bit backwards #hcldr #PESummit @nickisnpdx @EMRAnswers @GraceCordovano |
| Joe Babaian 🇺🇦 @JoeBabaian Shout out to #Hcldr friend @HealthData4All - miss you for this chat! :) |
| Colin Hung @Colin_Hung RT @jasonawolf: T3 #hcldr 2 points: T3 #hcldr 2 points: 1. #Healthcare orgs have always strived for loyalty. In US was critical as a volume based system. 2. #Health & therefore healthcare is emotional. It’s unrealstic to expect it’s not. It’s how we embrace that emotion that enables excellence in experience #ptexp |
| Colin Hung @Colin_Hung RT @JoeBabaian: T4: T4: With a nation that once led the world in innovation & healthcare as well as access, we should take those lessons and BRING THE BEST SOLUTIONS back - not look for citizens to travel for their care. That's a bit backwards #hcldr #PESummit @nickisnpdx @EMRAnswers @GraceCordovano |
| Gail Zahtz 🇮🇱 @GailZahtz @JJohn72797091 A really good point. This would have to be used (and I’m sure I’m not first thinking this - anyone have examples?) in a way that has to do with the patient first and isn’t to be punitive to the provider or the patient. This isn’t “compliance” yuk #HCLDR |
| Beth Steckler (she/her) @purplemamabear T4: I would absolutely consider it and I have. I have looked at going to Germany to access care. #hcldr |
| Sunnie Southern @SunnieSouthern RT @pfanderson: @MannZiva @GailZahtz @NathanGrunewald The patients wanted a chance to tell their story in a way that reveals their humanity, and have it as a quick video or audio file for incoming HCPs to scan before entering the room. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @pfanderson @JoeBabaian @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas It’s the marketing depts job to make sure you’re family/community. It’s the admins job to make sure you’re surveyed on if you feel you’re family/community. And the docs like 👇🏽 🤣 #hcldr https://t.co/bQ0rvDTLxf |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @MarioATX_MD @JoeBabaian @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas I wasn't joking. I've seen several folk who revered docs who were abusing them, entering disparaging falsehoods in their patient record, telling other docs they were hypochondriacs, and never ever doing the tests to find the pain #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @mshlcurrie @GraceCordovano @NathanGrunewald Agreed, we need more people on the team. There’s been a lot of talk about burnout lately, but I personally have missed any talk about solutions to keeping great providers- physicians, nurses and others. #hcldr |
| Enlightening Results 💡 @GraceCordovano T4) Many factors to consider here. Medical tourism is a reality. When you are faced with dire life circumstances, many explore all options #hcldr |
| Michael Joseph, PMP @HealthData4All RT @JoeBabaian: A true #pinksocks humble human is going through #cancer treatment today at @MDAndersonNews. @richardbagdonas is the patient, the one we talk about, the experience we calibrate.... Send him some love! #ATX #hcldr #PESummit #ptexp https://t.co/SrJdCy87kD |
| Lygeia Ricciardi @Lygeia T4: Absolutely, as long as the travel wasn't detrimental to my health. #hcldr |
| Erin Moriarty Wade @EMoriartyWade RT @jasonawolf: T3 #hcldr 2 points: T3 #hcldr 2 points: 1. #Healthcare orgs have always strived for loyalty. In US was critical as a volume based system. 2. #Health & therefore healthcare is emotional. It’s unrealstic to expect it’s not. It’s how we embrace that emotion that enables excellence in experience #ptexp |
| Kevin Freiert @K_SalemOaks T4: Personal experience in Thailand. I went to a private hospital for amoebic dysentery. The facility was great, the care outstanding. However, difficult due to language and cultural differences. I doubt I would travel that far for care. #hcldr @S4PM #pinksocks #askpatients |
| Jason A. Wolf @jasonawolf This...the essence of #humanexperience. #ptexp #tocareishuman #hcldr. Thanks @MaggieKeresteci! |
| Maggie Keresteci 🇨🇦 @MaggieKeresteci 1 of most important elements of a good pt experience is proximity to those we care about & who make us comfortable. I worked with indigenous Canadians who chose not to get care because it would mean being away from family (their support system) so I wouldn't go overseas #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @GraceCordovano: T4) Many factors to consider here. Medical tourism is a reality. When you are faced with dire life circumstances, many explore all options #hcldr |
| Michael Joseph, PMP @HealthData4All RT @Colin_Hung: Getting settled in for #hcldr chat here on Cleveland with @SunnieSouthern Perfect way to cap a day at #PESummit https://t.co/gUDfiVHWSO |
| Ziva Mann @MannZiva @MarioATX_MD There’s a lot that happens behind the scenes, and my dual roles (QI & mom) make me more sensitive than most. I’ve had docs who were definitely not representative of the org, or other docs in the clinic. The gap creates tension. What to do when your doc isn’t available? #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @IrmaRaste @MannZiva @NathanGrunewald Sure, I bite. This could be a patient advocacy point. We could empower patients and caregivers with a self check litmus of what do you expect today and are you getting towards your personal goals. #hcldr |
| Sunnie Southern @SunnieSouthern RT @jasonawolf: This...the essence of #humanexperience. #ptexp #tocareishuman #hcldr. Thanks @MaggieKeresteci! |
| Michael W. Roberts @michaelwroberts @JoeBabaian @nickisnpdx @EMRAnswers @GraceCordovano There’s quite a bit of humility required to start that journey. Would love to see it happen! #hcldr |
| Colin Hung @Colin_Hung RT @MannZiva: @MarioATX_MD There’s a lot that happens behind the scenes, and my dual roles (QI & mom) make me more sensitive than most. I’ve had docs who were definitely not representative of the org, or other docs in the clinic. The gap creates tension. What to do when your doc isn’t available? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @RareCandace Well, if you want to throw the #SDoH into the mix, lol, RIGHT?! #access matters. #hcldr #PESummit |
| Kevin Freiert @K_SalemOaks #hcldr It just popped up so I thought I'd share |
| Gail Zahtz 🇮🇱 @GailZahtz @pfanderson @MannZiva @NathanGrunewald I think there’s so much good that can be done with the patient narrative, especially in video! It helps from the personal #ptexp to #meded #hcldr |
| Maggie Keresteci 🇨🇦 @MaggieKeresteci RT @jasonawolf: This...the essence of #humanexperience. #ptexp #tocareishuman #hcldr. Thanks @MaggieKeresteci! |
| Beth Steckler (she/her) @purplemamabear T4: I have sadly considered it as at times I have felt care of my kids not contingent on what is best for them but what is best for the hc facility they are at. To me this has seemed increasingly common #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @JoeBabaian @nickisnpdx @EMRAnswers @GraceCordovano I was in a session today on racial inequities in maternal and infant childcare. The speaker had us watch this https://t.co/BhoPjmZXrZ #hcldr |
| Bingle @TheBingle @hcldr @Colin_Hung T3 It's not always peaches and cream. A great doctor will always advise you of all options. An emotional connection can be like a mass crowd out of control on Healthcare with a purpose to Control Things #hcldr |
| Fred Goldstein @fsgoldstein T4 Absolutely places like @HealthCityCI and Narayana are two examples #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @michaelwroberts: @JoeBabaian @nickisnpdx @EMRAnswers @GraceCordovano There’s quite a bit of humility required to start that journey. Would love to see it happen! #hcldr |
| Robin Roberts @RRobertseHealth T4: I would travel the world for medical treatment not offered in the US if it was legitimate and backed by science but not for a “patient experience” alone. Singapore is known as the, “the marvel of the wealthy world” when it comes to healthcare but it comes with a cost. #hcldr |
| Robin Roberts @RRobertseHealth T4 (cont.): You know I can get a white cotton shirt at Target or I can buy one at Niemen Marcus. The outcome may be the quite similar but the experience itself isn’t of enough value to me to drive there and pay the premium. #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste @JJohn72797091 @hcldr #HCLDR T2: I agree with you overall @JJohn72797091, but think that #trust is borne from experience. We might start out trusting someone or not trusting based on data/info/ratings/recommendations, but it's our direct experience that will build, solidify or erode that trust #health |
| Gail Zahtz 🇮🇱 @GailZahtz @pfanderson @MarioATX_MD @JoeBabaian @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas Ug. Awful. #hcldr |
| Colin Hung @Colin_Hung @RareCandace T4 Travel cost is an equalizer right now for most treatments procedures BUT in some cases the costs are lower even when this is factored in. I'm surprised it hasn't taken off. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @MannZiva @NathanGrunewald I sometimes think the main role for a family member in the room is to humanize the patient for the HCPs #hcldr |
| Colin Hung @Colin_Hung RT @MaggieKeresteci: 1 of most important elements of a good pt experience is proximity to those we care about & who make us comfortable. I worked with indigenous Canadians who chose not to get care because it would mean being away from family (their support system) so I wouldn't go overseas #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste RT @JoeBabaian: T4: T4: With a nation that once led the world in innovation & healthcare as well as access, we should take those lessons and BRING THE BEST SOLUTIONS back - not look for citizens to travel for their care. That's a bit backwards #hcldr #PESummit @nickisnpdx @EMRAnswers @GraceCordovano |
| Colin Hung @Colin_Hung RT @K_SalemOaks: T4: T4: Personal experience in Thailand. I went to a private hospital for amoebic dysentery. The facility was great, the care outstanding. However, difficult due to language and cultural differences. I doubt I would travel that far for care. #hcldr @S4PM #pinksocks #askpatients |
| Gail Zahtz 🇮🇱 @GailZahtz @JJohn72797091 What’s Pres Ganey? TYSM! #hcldr |
| Michael W. Roberts @michaelwroberts T4: I certainly would, especially if the healthcare organization provided a “full package” option where they pick you up from the airport, deliver you to the hotel, etc. I think that would alleviate a lot of the fear around the experience about being in a new place. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: @IrmaRaste @MannZiva @NathanGrunewald Sure, I bite. This could be a patient advocacy point. We could empower patients and caregivers with a self check litmus of what do you expect today and are you getting towards your personal goals. #hcldr |
| Colin Hung @Colin_Hung RT @michaelwroberts: T4: T4: I certainly would, especially if the healthcare organization provided a “full package” option where they pick you up from the airport, deliver you to the hotel, etc. I think that would alleviate a lot of the fear around the experience about being in a new place. #hcldr |
| Bingle @TheBingle RT @JoeBabaian: T4: T4: With a nation that once led the world in innovation & healthcare as well as access, we should take those lessons and BRING THE BEST SOLUTIONS back - not look for citizens to travel for their care. That's a bit backwards #hcldr #PESummit @nickisnpdx @EMRAnswers @GraceCordovano |
| Fred Goldstein @fsgoldstein Aah but it might take a few of us traveling or importing say…… Pharmaceuticals, to get this massive system to change its ways. 🤣🤣#hcldr |
| Lygeia Ricciardi @Lygeia @RareCandace Yes, but in some cases the high prices for care in the US more than offset the cost of travel (now if I'd only known that ahead of time...!) #hcldr (T4) |
| Beth Steckler (she/her) @purplemamabear T4: while I indicated def would I agree/concur w Robin. Necessary elements would need to be in place |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @IrmaRaste @MannZiva @NathanGrunewald Be careful with that. When I am sick, deeply fatigued, having challenges, I would struggle to articulate this. Would hate to be held later to what I said then #hcldr |
| Bingle @TheBingle @JoeBabaian @nickisnpdx @EMRAnswers @GraceCordovano T4 Right On JB! #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @pfanderson @MannZiva @NathanGrunewald I don’t know. I went through my own #ptexp with what I call “the empty chair”. For various reasons, the chair that’s in offices and treatment rooms and hospital rooms for me wasn’t filled with a signficant other. In my case, some providers filled that void. #hcldr |
| Sunnie Southern @SunnieSouthern T4: When considering the question of "travel care", my biggest concern is continuity of care. If I really owned my data and could bring it and take it with me, then I would be more likely to consider it. #hcldr |
| Kevin Freiert @K_SalemOaks Hey, I'd like that service from my local provider. Not really, but my mother-in-law certainly would. It would also provide a chance to see her #QoL #hcldr |
| Michelle Currie @mshlcurrie @GailZahtz @JJohn72797091 #hcldr Similar to HCAHPS, patient experience survey |
| Joy Rios @askjoyrios @GailZahtz @IrmaRaste @MannZiva @NathanGrunewald The closest thing I can think of are "Patient Reported Outcome Measures" (PROMs), but they're not a perfect fit for what you're talking about. https://t.co/zmARMeL6rh #hcldr |
| Robin Roberts @RRobertseHealth @JoeBabaian @nickisnpdx @EMRAnswers @GraceCordovano Agree! #hcldr let's learn something from them and see how we can advance what we do or improve |
 | Ceci Connolly @CeciConnolly Agree wholeheartedly; taking on risk, preferably capitated gets a focus on right care, right patient, right place, right price @_ACHP |
| HCLDR Moderator @hcldr Repeating T4 Some of the best patient experiences are provided in places like Singapore. Would geography matter to you as a healthcare consumer? Would you consider going overseas? #hcldr https://t.co/syxw6qZCvi |
| Colin Hung @Colin_Hung RT @hcldr: Repeating T4 Some of the best patient experiences are provided in places like Singapore. Would geography matter to you as a healthcare consumer? Would you consider going overseas? #hcldr https://t.co/syxw6qZCvi |
| Gail Zahtz 🇮🇱 @GailZahtz @pfanderson @IrmaRaste @MannZiva @NathanGrunewald See I don’t think we should be quantifying each answer, but rather trying to help patients improve their own personal version of a better journey- whatever that is. And like the awful pain scale, but still a tool- it’s partially measured comparing “me to me”. #hcldr |
| Michael W. Roberts @michaelwroberts @esteckler2 My wife and I have had very positive experiences with getting a second opinion (out of state) for our daughter’s care. The HC facility was receptive to the information, and it made a big difference in our treatment plan. #hcldr |
| Mario Amaro 🐶 (The Private Practice Doc) @MarioATX_MD @MannZiva Totally understand. Actually meant it as a question. Like your comment of lab, billing, pt portal are all part of the system and the doc isn’t on an island. But what if all of that was? What if all of that was able to be managed so that you were the center of that exp? #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @RareCandace This is the USA (And Canada too!) - we should be able to go down the street for meds and care, not overseas or packaged off to Mexico to patch the bleeding of our failures. I am just thinking. Imagine fixing Chernobyl by just walking away? For example. #hcldr #PESummit |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @MarioATX_MD @JoeBabaian @KarenATXMH @EMoriartyWade @savvypuppets @ProfAmyE @richardbagdonas If a patient reveres a doc who is not doing right by them, it is awfully hard to get past that. And it IS ALWAYS the patient's right to choose (even when we struggle to accept their choice) #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian RT @RRobertseHealth: @JoeBabaian @nickisnpdx @EMRAnswers @GraceCordovano Agree! #hcldr let's learn something from them and see how we can advance what we do or improve |
| Ziva Mann @MannZiva T4: Hell, no. I value the relationship: being known, heard& respected. Going out of the country for the best patient experience is like going out of town for a five star hotel, when I can choose to stay at home. Relationship & continuity of care vs mint on the pillow. #hcldr |
| Lisa Danielpour @LisaDani @MannZiva @MarioATX_MD I have occasionally seen a doctor that did not meet my expectations who worked in a health system I love. If that is the outlier experience then it doesn't change my opinion of the health system that I have an overall great relationship and opinion of. #hcldr |
| Robin Roberts @RRobertseHealth RT @ShereesePubHlth: I'm so glad to be back w/ my team @social_melanie & @CoherenceMed tonight for #HTReads. We're previewing "The Valedictorian of Being Dead." This was a suggestion from @askjoyrios from @hitlikeagirlpod. Please join us at 9:30 pm ET, right after #hcldr #MentalHealthAwarenessMonth https://t.co/T6jp9M6DXm |
| Ziva Mann @MannZiva RT @pfanderson: @GailZahtz @MannZiva @NathanGrunewald I sometimes think the main role for a family member in the room is to humanize the patient for the HCPs #hcldr |
| Bingle @TheBingle T4 If insurance starts paying for patients to travel for Healthcare it could be like getting a vacation for free if people were fraudulent. Nah... that would never happen. #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @TheBingle @nickisnpdx @EMRAnswers @GraceCordovano TY. #hcldr #pesummit |
| Michelle Currie @mshlcurrie @JoeBabaian @RareCandace #hcldr (Great miniseries on HBO BTW!) |
| Gail Zahtz 🇮🇱 @GailZahtz @JJohn72797091 I want to look into and hear more about this. TYSM for getting me going in the right direction! Oftentimes isn’t this the case in healthcare- we get started with a right idea with not on target execution and then we have to move the needle. #hcldr |
| Sunnie Southern @SunnieSouthern @askjoyrios @GailZahtz @IrmaRaste @MannZiva @NathanGrunewald I am surprised that #PROMs haven't been more widely adopted. Also surprised that more people aren't using "Patient Activation Measures" (PAM). #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @askjoyrios @IrmaRaste @MannZiva @NathanGrunewald TY. I’ll read this later. #hcldr |
| P3 Practice Marketing @p3practicemktg T4: Absolutely. Many of our clients try to lure patients to their practices here in the US. If the math worked to get better care elsewhere - patients will travel. #hcldr |
| Michael W. Roberts @michaelwroberts @K_SalemOaks We worked with a concierge surgeon who offered this kind of arrangement for patients. The idea really impressed me (and, more importantly, his patients). #hcldr |
| Nathan Grunewald MD MBA FACS @NathanGrunewald Gotta run, but thanks for a great #hcldr tweetchat @Colin_Hung and @JoeBabaian. Still much work to be done to #humanize #healthcare! https://t.co/0Q9P5OJKH7 |
| Colin Hung @Colin_Hung RT @SunnieSouthern: @askjoyrios @GailZahtz @IrmaRaste @MannZiva @NathanGrunewald I am surprised that #PROMs haven't been more widely adopted. Also surprised that more people aren't using "Patient Activation Measures" (PAM). #hcldr |
| Erin Moriarty Wade @EMoriartyWade T4. I have traveled a lot overseas but I’m not quite brave enough for #medicaltourism. My parents (lifelong Chicago natives) retired to #Mexico and lived there 10 years and had good care (including a brain hemorrhage that my Dad experienced). #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @MannZiva @NathanGrunewald That sounds tough. I know when one of my loved ones is in the hospital, I'm there with them, around the clock. When I'm in the hospital, there is no one with me. I pray I can advocate for myself well enough #hcldr |
| Jason A. Wolf @jasonawolf Grt Q #hcldr. Amazing experiences are provided in all corners of the globe & in places we sometimes overlook, e.g., #communityhealth centers, #urgentcare, etc. It’s happening where people acknowledge the human in front of them. People will seek this home or abroad &!choose #PtExp |
| Colin Hung @Colin_Hung RT @EMoriartyWade: T4. I have traveled a lot overseas but I’m not quite brave enough for #medicaltourism. My parents (lifelong Chicago natives) retired to #Mexico and lived there 10 years and had good care (including a brain hemorrhage that my Dad experienced). #hcldr |
| Ziva Mann @MannZiva @GailZahtz @pfanderson @NathanGrunewald I was lucky - my son’s preschool teacher came with me for a couple of visits. She asked all the questions that I was too cowed to ask. #hcldr |
| Colin Hung @Colin_Hung @NathanGrunewald @JoeBabaian Have a great week Nathan! #hcldr |
| Joe Babaian 🇺🇦 @JoeBabaian @mshlcurrie @RareCandace I LOVE IT. As #GameofThrones ends, I can at least watch a show about nuclear destruction :) All kidding aside, it's a somber, must-watch mini-series! #ChernobylHBO #hcldr #pesummit |
| Joe Babaian 🇺🇦 @JoeBabaian RT @EMoriartyWade: T4. I have traveled a lot overseas but I’m not quite brave enough for #medicaltourism. My parents (lifelong Chicago natives) retired to #Mexico and lived there 10 years and had good care (including a brain hemorrhage that my Dad experienced). #hcldr |
| Fred Goldstein @fsgoldstein Actually many places are way less expensive even with the travel. #hcldr |
| Ziva Mann @MannZiva @EMoriartyWade Whoa. Intense!! #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @SunnieSouthern @askjoyrios @IrmaRaste @MannZiva @NathanGrunewald Yes, I’m not by any means one who knows all- but it’s odd that I haven’t even heard a discussion about this before- only from the standpoint that it must really not be being circulated. I haven’t read the links yet, but it seems like something to explore #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @MannZiva @GailZahtz @NathanGrunewald That is great! It is sometimes easier for someone who is one step removed to do this #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste #HCLDR T4: Speaking from a very recent personal experience w/ #Singapore's #healthcare system - yes, it is quick, efficient & pleasant. From that SAME experience, it's not always good. Quoting a #physician: "Fast care does not equal good care". |
| Michelle Currie @mshlcurrie @JoeBabaian @RareCandace #HCLDR The lengths governments will do to deny/cover up their own shortcomings. I agree, somber, but compelling. |
| Joe Babaian 🇺🇦 @JoeBabaian RT @mshlcurrie: @JoeBabaian @RareCandace #HCLDR The lengths governments will do to deny/cover up their own shortcomings. I agree, somber, but compelling. |
| Nirav J. Modi @NiravJModi T4: Yes, because the systems can be (more) logical to traverse.. Just engaging with healthcare in the USA is like navigating an endless booby-trapped maze. There have been several threads recently by physicians who couldn't figure our healthcare system out... #hcldr https://t.co/Y8oGMZGLs8 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @NiravJModi: T4: T4: Yes, because the systems can be (more) logical to traverse.. Just engaging with healthcare in the USA is like navigating an endless booby-trapped maze. There have been several threads recently by physicians who couldn't figure our healthcare system out... #hcldr https://t.co/Y8oGMZGLs8 |
| Bingle @TheBingle @Colin_Hung @RareCandace T4 Actually from what I believe I've learned, I would travel to Canada at this point for better & cheaper Healthcare. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @pfanderson @MannZiva @NathanGrunewald I think we have to create some tools for people who aren’t fortunate enough to have someone in the room advocating and communicating for them. It’s just not every patient’s reality, and isn’t that part of today’s #hcldr conversation? |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @askjoyrios: @GailZahtz @IrmaRaste @MannZiva @NathanGrunewald The closest thing I can think of are "Patient Reported Outcome Measures" (PROMs), but they're not a perfect fit for what you're talking about. https://t.co/zmARMeL6rh #hcldr |
| Michael W. Roberts @michaelwroberts @RRobertseHealth I had an assignment when working on my degree that had us review healthcare facilities in other countries. I felt much more optimistic about picking a hospital that had the endorsement of groups like Johns Hopkins, etc. They displayed that info prominently on their site #hcldr |
| HCLDR Moderator @hcldr That’s a wrap. Thank you for joining the #hcldr tweetchat tonight. Your time, tweets and comments are greatly appreciated! |
| Ziva Mann @MannZiva @askjoyrios @GailZahtz @IrmaRaste @NathanGrunewald Try also @challiance shared care plans. Patients and medical team set the action plan goal together, follow up shows how it went. Designed to have a learning, rapid improvement cycle. #hcldr |
 | chrissygaul @chrissygaul T1: in an ideal world, there would not be trade-offs, however in today’s world that’s not realistic. I would be concerned that low cost equates to lower quality care. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @SunnieSouthern @askjoyrios @GailZahtz @IrmaRaste @MannZiva @NathanGrunewald I heard a lot of badmouthing of patient activation measures as a tool for pushing the burden off onto the patient. From what I've overheard, this is a tool that can be fantastic in some situations and abusive or neglectful in others #hcldr |
| Jason A. Wolf @jasonawolf PS #Hcldr. Will be in Singapore this summer at a great @BerylInstitute Member Org #PXSummit. Will let you know what they think. Amazing #ptexp work happening globally in our community. #ToCareisHuman. |
| HCLDR Moderator @hcldr Don’t forget to use the #hcldr hashtag during week for interesting healthcare/leadership posts, pics, articles & news |
| Gail Zahtz 🇮🇱 @GailZahtz Oh, on T4- it depends on whether you need the rest of your healthcare team. Medical tourism may be great for a patient with a single need- but for a chronic complex acute patient, it seems risky to be far from regular team. #hcldr |
| Ziva Mann @MannZiva @SunnieSouthern @askjoyrios @GailZahtz @IrmaRaste @NathanGrunewald @challiance uses PAM for complex care patients. Useful metric! #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: @pfanderson @MannZiva @NathanGrunewald I think we have to create some tools for people who aren’t fortunate enough to have someone in the room advocating and communicating for them. It’s just not every patient’s reality, and isn’t that part of today’s #hcldr conversation? |
| Sunnie Southern @SunnieSouthern RT @MannZiva: @SunnieSouthern @askjoyrios @GailZahtz @IrmaRaste @NathanGrunewald @challiance uses PAM for complex care patients. Useful metric! #hcldr |
| Kistein Monkhouse, MPA @KisteinM @hcldr A4: I've met & heard some incredible stories of folks that have traveled outside of the U.S 2 seek medical care. + I know of folks living in developing countries across the 🌎 (with resources) tht often resort 2 seeking #medicalcare overseas due 2 cost/bureaucracy #hcldr #PtExp |
| Stephen Dolle @TheTrenches2024 @hcldr T4 #hcldr I would absolutely go overseas or elsewhere for my requisite #healthcare provided it's state of the art, transparent & mutually agreeable. Sadly my recent HMOs & medical groups are in cahoots, with very little transparency, and care has suffered as a result. |
| Joe Babaian 🇺🇦 @JoeBabaian Thanks to everyone who made this a very diverse #hcldr chat - no echo chamber, but real debate without acrimony. This is how we fix healthcare! You all rock! #hcldr #pesummit https://t.co/Ih8CdZyTGd |
| Lisa Danielpour @LisaDani @hcldr Thanks so much for another great #hcldr twitter chat! Great topic and as always, great community! |
| Fred Goldstein @fsgoldstein T4 also remember we are bringing some of their healthcare here to the US. Google Sanitas Medical Centers and Blue Cross. expanding rapidly #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @MannZiva @NathanGrunewald So many assumptions. The patient can talk. The patient is cognitively aware and functional. The patient is awake. The patient is coherent. The patient is literate. Etc. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @pfanderson @SunnieSouthern @askjoyrios @IrmaRaste @MannZiva @NathanGrunewald Isn’t that the case with most tools? Only as good as the hands that the tools are in and the team that helps execute them? There’s no one great answer, these are all only pieces that every patient and provider have to put together into an individual solution. #hcldr |
| Colin Hung @Colin_Hung @LisaDani @hcldr Thanks for being here Lisa! #hcldr |
| Colin Hung @Colin_Hung RT @hcldr: That’s a wrap. Thank you for joining the #hcldr tweetchat tonight. Your time, tweets and comments are greatly appreciated! |
 | Lisa Gualtieri @lisagualtieri RT @KisteinM: @lisagualtieri An absolute pleasure meeting you @lisagualtieri !!! So happy we finally had the time to connect #Pinksocks #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: @pfanderson @SunnieSouthern @askjoyrios @IrmaRaste @MannZiva @NathanGrunewald Isn’t that the case with most tools? Only as good as the hands that the tools are in and the team that helps execute them? There’s no one great answer, these are all only pieces that every patient and provider have to put together into an individual solution. #hcldr |
| Joy Rios @askjoyrios OK, time for the next chat! Thanks, #hcldr! Now off to book club with #HTreads. Come join, if you want to talk #mentalhealth |
| Colin Hung @Colin_Hung Thank you to everyone from #PESummit who joined in on the #hcldr chat tonight. It's been a wonderful conference! |
| Gail Zahtz 🇮🇱 @GailZahtz @pfanderson @MannZiva @NathanGrunewald That’s why there can’t be only one form of communication, it can’t be the same all of the time, and different mediums are useful. #hcldr |
| Maggie Keresteci 🇨🇦 @MaggieKeresteci Thanks everyone - interesting topic tonight on #hcldr |
| Colin Hung @Colin_Hung Welcome to the #pinksocks tribe @vmontori Loved your session today at #PESummit We need to stop perpetuating the healthcare-industrial complex and inject humanity back into care. Your work is so important! #hcldr https://t.co/ZfAZtAhSHW |
| Ziva Mann @MannZiva @GailZahtz @SunnieSouthern @askjoyrios @IrmaRaste @NathanGrunewald Depends widely on will and capacity in an org. We got paid for our care plans @challiance - the barrier was provider readiness to engage in collaborative planning, use of PAM, or to hand the convo to another member of the care team. #hcldr |
| Ziva Mann @MannZiva @pfanderson @GailZahtz @NathanGrunewald Exactly so. And then some! #hcldr |
| Fred Goldstein @fsgoldstein Taught a 2 day class on Patient Reported Outcomes and Pt. Generated Health Data for an Executive Masters in PopHealth Program. These measures are actually in EPIC and perhaps others. PAM has been around a long time along with Prochaska’s model #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @SunnieSouthern @askjoyrios @IrmaRaste @MannZiva @NathanGrunewald Exactly. This reminds me of a seatbelt discussion earlier. "Everyone should use a seat belt", right? Except ppl who are too tall, too short, too fat, too thin, too young, too old ... because the seat belts used to kill them. They needed to customize & personalize the tech #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @MannZiva @SunnieSouthern @askjoyrios @IrmaRaste @NathanGrunewald @challiance This is why we need people like you to help healthcare organizations implement culture and solutions across the board and identify individual organizational barriers! #hcldr |
| Ziva Mann @MannZiva @Colin_Hung @vmontori @nickisnpdx @GraceCordovano @andrewintech @boissyad @LisaDani @Lygeia @kkellyhancock @RasuShrestha @drnic1 Hooray! About time, folks. @vmontori has been a member of this tribe for ages. #hcldr |
| Bob @RBlount 🤗💖 |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste #HCLDR T4: I enjoy convenience, but quality of care & better #health outcome is more important! I was greatful #doctors in #Singapore patched me up so I could take a long flight back to the US, but turned out they gave me wrong #medication (saw my PCP who fixed the problem). |
| Ziva Mann @MannZiva @GailZahtz @pfanderson @SunnieSouthern @askjoyrios @IrmaRaste @NathanGrunewald Very much so. #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste RT @NiravJModi: T4: T4: Yes, because the systems can be (more) logical to traverse.. Just engaging with healthcare in the USA is like navigating an endless booby-trapped maze. There have been several threads recently by physicians who couldn't figure our healthcare system out... #hcldr https://t.co/Y8oGMZGLs8 |
| Joe Babaian 🇺🇦 @JoeBabaian RT @IrmaRaste: #HCLDR T4: #HCLDR T4: I enjoy convenience, but quality of care & better #health outcome is more important! I was greatful #doctors in #Singapore patched me up so I could take a long flight back to the US, but turned out they gave me wrong #medication (saw my PCP who fixed the problem). |
| Erin Moriarty Wade @EMoriartyWade @K_SalemOaks @S4PM Ouch. I had that same unpleasant bug in Rajasthan, India. I remember thinking how strange it was to just go buy whatever prescription medicine they told you to get without a prescription. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson @GailZahtz @MannZiva @NathanGrunewald And this is why, ideally, you want a person who cares about the patient's welfare, and who is competent in all these ways, to accompany them if at all possible. #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste RT @MannZiva: T4: Hell, no. I value the relationship: T4: Hell, no. I value the relationship: being known, heard& respected. Going out of the country for the best patient experience is like going out of town for a five star hotel, when I can choose to stay at home. Relationship & continuity of care vs mint on the pillow. #hcldr |
| Jason A. Wolf @jasonawolf TY @Colin_Hung @JoeBabaian & all for keeping #ptexp part of convo during the yr at places like #PEsummit & @BerylInstitute. Key is these ideas are woven into every topic covered by #hcldr. As long as we are human beings caring for human beings we need to address #humanexperience |
| Fred Goldstein @fsgoldstein Would you say the same thing after reading about their relationship with the Tampa Children’s hospital. A name is but a name… https://t.co/C5pA8H6cHP #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @pfanderson @MannZiva @NathanGrunewald Ideally definitely. It’s just not always the ideal. Nurses surveyed say that having someone there is THE biggest outcomes game changer. But what about those who just don’t for any multitude of reasons? #hcldr |
 | Victor Montori, MD 💙 @vmontori RT @Colin_Hung: Welcome to the #pinksocks tribe @vmontori Loved your session today at #PESummit We need to stop perpetuating the healthcare-industrial complex and inject humanity back into care. Your work is so important! #hcldr https://t.co/ZfAZtAhSHW |
| Bingle @TheBingle T5 Thanks JB, Colin and all for a great insight into price chopping Healthcare costs! Have a great week. #hcldr |
| Victor Montori, MD 💙 @vmontori RT @MannZiva: @Colin_Hung @vmontori @nickisnpdx @GraceCordovano @andrewintech @boissyad @LisaDani @Lygeia @kkellyhancock @RasuShrestha @drnic1 Hooray! About time, folks. @vmontori has been a member of this tribe for ages. #hcldr |
 | Jackie Barreau @luvhopecourage RT @Colin_Hung: Welcome to the #pinksocks tribe @vmontori Loved your session today at #PESummit We need to stop perpetuating the healthcare-industrial complex and inject humanity back into care. Your work is so important! #hcldr https://t.co/ZfAZtAhSHW |
| PF Anderson @pfanderson@disabled.social @pfanderson @MannZiva @Colin_Hung @vmontori @nickisnpdx @GraceCordovano @andrewintech @boissyad @LisaDani @Lygeia @kkellyhancock @RasuShrestha @drnic1 I'm still lobbying for a return to the original #pinksocks design without the puzzle piece. Now that my ASD friends remarked on it, I cringe each time I see them. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz Super big thanks to everyone who connected today- such an interesting conversation by such amazing people! Thanks as always to @Colin_Hung @JoeBabaian for keeping #hcldr always going. Shoutout to great things at #PESummit |
 | Meredith Foxx (Lahl) @MeredithLahl RT @Colin_Hung: "If we keep studying for the test, we will never actually improve healthcare" - great quote from @kkellyhancock at #PESummit opening talking about the myopic focus on checking the compliance box. #ptexp #hcldr #HITsm https://t.co/p1PeIjILJU |
| Ziva Mann @MannZiva @pfanderson @GailZahtz @NathanGrunewald CHWs are sometimes funded to do this. And the results I’ve seen are impressive. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @GailZahtz: @pfanderson @MannZiva @NathanGrunewald Ideally definitely. It’s just not always the ideal. Nurses surveyed say that having someone there is THE biggest outcomes game changer. But what about those who just don’t for any multitude of reasons? #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @MannZiva: @pfanderson @GailZahtz @NathanGrunewald CHWs are sometimes funded to do this. And the results I’ve seen are impressive. #hcldr |
| IrmaRaste ✨ InfluenceThroughStorytelling™ @IrmaRaste RT @eonhealth: Join us LIVE or ONLINE to discuss real #HealthTech issues impacting HCPs and innovative technology solutions leading the #HealthCare industry 5/17 @ 3PM https://t.co/cDok7vRvY5 -- We can’t ask the hard questions without your help #ATS2019 #LCSM #HCIT #HCSM #HCLDR #DefyDisease https://t.co/XM3kZ7dK1g |
| Mariah Obiedzinski @MariahWrites @GraceCordovano Hi there! #hcldr |
| Fred Goldstein @fsgoldstein Thanks @JoeBabaian, @Colin_Hung and all the participants for another interesting and insightful #hcldr tweet chat |
| PF Anderson @pfanderson@disabled.social @pfanderson @MannZiva @GailZahtz @NathanGrunewald I've heard nothing but good things about community health workers. That would be an awesome compromise, possibly even better than a family member #hcldr |
| Lygeia Ricciardi @Lygeia @Colin_Hung @vmontori @nickisnpdx @GraceCordovano @andrewintech @boissyad @LisaDani @kkellyhancock @RasuShrestha @drnic1 I'm with @Colin_Hung -- @vmontori, your talk knocked my socks off! (fortunately I had a spare pair with mustaches on it in my bag!) #pinksocks #PESummit #hcldr |
| Ziva Mann @MannZiva @GailZahtz @pfanderson @NathanGrunewald There’s the rub. Caring has to be part of healthcare. We all need someone who can sit in that seat sometimes - family or otherwise. #Hcldr |
| Bingle @TheBingle T4 Wrong Rx's happen quite often in USA. One of the conundrums in Healthcare is the arrogance that the doctors are always correct. Med Errors as 3rd leading cause of death in USA should be proof they're wrong quite a bit. This needs to be addressed. #hcldr |
| PF Anderson @pfanderson@disabled.social @pfanderson RT @MannZiva: @GailZahtz @pfanderson @NathanGrunewald There’s the rub. Caring has to be part of healthcare. We all need someone who can sit in that seat sometimes - family or otherwise. #Hcldr |
| Ziva Mann @MannZiva Thanks, #hcldr tribe, for another fast, fascinating hour! I feel like I blinked... |
| Gail Zahtz 🇮🇱 @GailZahtz @MannZiva @pfanderson @NathanGrunewald Replying to you all- another model that I found was awesome- @UMNHealth had a grant for a non-denominational chaplain. She sat with me (paid by this grant, with compassion that money can’t buy) during some of my horrific chemo treatments- just sat. Priceless! #hcldr |
| Ziva Mann @MannZiva @GailZahtz @pfanderson @NathanGrunewald @UMNHealth What a blessing. #hcldr |
| Ziva Mann @MannZiva @pfanderson @GailZahtz @NathanGrunewald Agreed! #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @MannZiva @pfanderson @NathanGrunewald @UMNHealth Sure was. And it’s so easy to duplicate. I’d be all behind that being a project everywhere! #hcldr |
| Ziva Mann @MannZiva @GailZahtz @pfanderson @SunnieSouthern @askjoyrios @IrmaRaste @NathanGrunewald One thought: tools, yes, team, yes. And: the system that supports them. #hcldr |
| Gail Zahtz 🇮🇱 @GailZahtz @MannZiva @pfanderson @SunnieSouthern @askjoyrios @IrmaRaste @NathanGrunewald Exactly. Well said! #hcldr |
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