#HITsm Transcript
Healthcare social media transcript of the #HITsm hashtag.
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See #HITsm Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | Boston Software Systems @Bossoft RT @Colin_Hung: Has there been someone in the past year that you feel has helped to move #HealthIT forward? Someone who has tirelessly worked to improve healthcare thru technology? Nominate them for the Health IT Advocate #HITMC Award! #HITsm https://t.co/dpsFwzdZ80 |
 | Healthcare IT Today @hcittoday Let's take 5 min to introduce ourselves. Who are you? What do you do? Where are you from? What's the most usable technology in your life? #HITsm @uuAbility |
| Healthcare IT Today @hcittoday Welcome to this week's #HITsm chat hosted by Bennett Lauber (@uuAbility) on the topic of “Usability in Health IT” Details: https://t.co/Rxiao6iJzY https://t.co/BaM67x7GMW |
| Boston Software Systems @Bossoft @hcittoday @uuAbility Hi All. Linda (@EMRAnswers) here, from @Bossoft. I am a content strategist, tireless usability geek for EHR and HIE, and patient advocate. Happy Friday everyone! #HITsm |
 | Bennett Lauber @uuAbility #HitSM Greetings everyone! |
 | John Lynn @techguy RT @hcittoday: Welcome to this week's #HITsm chat hosted by Bennett Lauber (@uuAbility) on the topic of “Usability in Health IT” Details: https://t.co/Rxiao6iJzY https://t.co/BaM67x7GMW |
| Boston Software Systems @Bossoft @Rich_Metzger Hi Rich! Agree with you on mobile phone.....me too! #HITsm |
| Healthcare IT Today @hcittoday T1: What are some of the most common usability issues in Health IT? @uuAbility #HITsm https://t.co/F45t4rSBeV |
 | Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Hi all. I'm Shereese here in Maryland #HITsm https://t.co/OiOoD9Nuyj |
| John Lynn @techguy Hey everyone! Looking forward to the chat. I write for @hcittoday and organize @HITMarketingPR and @EXPOdotHealth I think I might have to say Alexa for most usable tech in my life. She brings me the most joy when I use her and it's often. #HITsm https://t.co/w1dg6grjxe |
| Bennett Lauber @uuAbility #hitsm One of the most un-usable. Microwave ovens! One of these days I’m going to write a specification for a microwave oven interface that makes sense. -popcorn- button etc. |
| John Lynn @techguy I'd say the most common one I see is putting all of the information on the screen. Screen overload is a big problem. #HITsm https://t.co/u9zV9vSWwp |
| John Lynn @techguy @ShereesePubHlth What's up twin sister? #HITsm |
 | MiHIN_Brian @BrianMihin Hey there #HITSM friends, I'm taking this opportunity to launch my new and ADDITIONAL Twitter Profile as Senior Marketing Strategist for The @MiHIN Group! (PLEASE FOLLOW) I'm based in Grand Rapids, MI. The most usable piece of technology I own is undoubtably my iPhone! |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba The most useful tech I have is my cell phone. I seem to be managing most aspects of my life from it. #HITsm https://t.co/ezmlgpBEvO |
 | Jeremy Coleman @jeremycoleman T1: Virtually all applications are designed to have a very formal, if not repeated, training class in order to complete a task. So "online help" is a foreign concept. #hitsm |
| John Lynn @techguy @uuAbility Hmm...this one doesn't bother me, but I'm a precise microwave person. I like to monitor so it doesn't go bad. Except popcorn which I have down to a science. #HITsm |
| Bennett Lauber @uuAbility @techguy #Hitsm - Yes there are a lot of things being presented. The designers should work with the clinicians that use that screen to better organize it. etc. |
 | Kate Corbett, CPHIMS, PMP, CSM @CorbettKr @hcittoday @uuAbility Kate - Healthcare IT Consultant from NJ. The most usable technologies in my life are open table and amazon. I can't think of a healthcare technology that I use and find easy! #hitsm |
| Jeremy Coleman @jeremycoleman With no connection to a role's workflow. #hitsm |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr RT @jeremycoleman: T1: T1: Virtually all applications are designed to have a very formal, if not repeated, training class in order to complete a task. So "online help" is a foreign concept. #hitsm |
| MiHIN_Brian @BrianMihin T1: The most common usability issue I run into pretty regularly is incompatability of UI.UX across platforms. It's shocking to me how many digital presentations are still not mobile enabled. #HITSM |
| Boston Software Systems @Bossoft @hcittoday @uuAbility T1: One of the most common #usabiity issues I've encountered is with #EHR design. Many times, the UX is not intuitive, nor does it correspond to the needs of role based users. #HITsm |
 | Susan Houck Clark @SusanHouckClark @hcittoday @uuAbility I am a minute late, but I am Susan, slaying healthcare technology dragons from Lafayette, Indiana. Most usable technology is still texting right now. I love GIFs and emojis! #HITSM 🤪 https://t.co/z1AG3GzPsg |
 | Innsena @InnsenaG2M Would agree with @techguy about screen overload -- too many options and clutter w/ systems that aren't intuitive. Lack of support is another common gripe. -- MTB |
| John Lynn @techguy Yep. I'm not even talking sophisticated real time access to the information based on the context of the patient. Like, can we at least get some role based stuff done. #HITsm |
| John Lynn @techguy @BrianMihin @MiHIN Look at you. How many accounts is that for you now? #HITsm |
| Bennett Lauber @uuAbility #hitsm Understanding the mental models and workflow of the real people is an essential part of a human-centered design process |
| John Lynn @techguy @CorbettKr @hcittoday @uuAbility This is a sad observation, but I can't argue with you. A few biometrics have gotten close for me. #HITsm |
| Bennett Lauber @uuAbility It true. Recent studies have shown that a number of medical apps are used one or twice and then deleted div to poor usability #HitSM |
| MiHIN_Brian @BrianMihin @techguy @MiHIN Well... That's 3 if you count @GLHC_HIE, which I'm still actively managing. There will likely be some additional movement over the coming months as we continue through the integration of our organizations. #HITSM |
| Jeremy Coleman @jeremycoleman @uuAbility And its why single vender, all things to all roles, #EHR's will always be weak in this aspect. #hitsm |
| John Lynn @techguy @SusanHouckClark @hcittoday @uuAbility Nice. What's the latest healthcare tech dragon you've slayed? #HITsm |
| John Lynn @techguy @BrianMihin @MiHIN @GLHC_HIE Welcome to Twitter addicts anonymous. I'm John your group leader :-) #HITsm |
| Bennett Lauber @uuAbility Nice #Hitsm : - ) |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @techguy Hey John. Happy Friday. #hitsm |
| Susan Houck Clark @SusanHouckClark @hcittoday @uuAbility T1: Logging in to multiple places to get information is still a major issue, both for caregivers and patients. #HITSM |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr - Views not optimized for mobile - Limited one-click actions - Lack of prefilled or prepopulated fields even though the data is in the system @uuAbility #HITsm |
| Bennett Lauber @uuAbility RT @SusanHouckClark: @hcittoday @uuAbility T1: @hcittoday @uuAbility T1: Logging in to multiple places to get information is still a major issue, both for caregivers and patients. #HITSM |
| John Lynn @techguy @Rich_Metzger I'd probably say designed for billing and regulatory instead of data. Similar point, but different motivation. #HITsm |
| Bennett Lauber @uuAbility #HitSM How about required fields not indicated? |
| Healthcare IT Today @hcittoday T2: Have you reported a usability bug to your EHR vendor, if so, what happened? If not, why not? @uuAbility #HITsm https://t.co/xreQFisJpQ |
| John Lynn @techguy @SusanHouckClark @hcittoday @uuAbility I thought 2nd screen was all the rage. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @Rich_Metzger Training, IMHO is the missing link. There's no ongoing commitment to training. #hitsm |
| Bennett Lauber @uuAbility @techguy @Rich_Metzger #Hitsm “Its just a billing platform with some patient stuff tacked on” @ZDoggMD |
| John Lynn @techguy The last one is the worst for me. Especially as a patient, but I'm sure doctors hate it too. #HITsm https://t.co/uBH94gNGtN |
| Jeremy Coleman @jeremycoleman T2: "Your call is important to us, please standby while we prioritize you by the size of your contract....." #hitsm |
| Boston Software Systems @Bossoft Wait. Did you change your Twitter account, @BFMack ? #HITsm |
| John Lynn @techguy @uuAbility This is embarrassing. Hard to believe it happens, but I'm sure it does. #HITsm |
| John Lynn @techguy When I was working the day job I reported hundreds. I reported so many that we basically had an open line of communication of what was needed and what they'd been able to do. I thought that was essential to our success. #HITsm https://t.co/YP7bwRDQQ5 |
| Bennett Lauber @uuAbility #Hitsm Training is required when the system design doesn’t match the model and workflow of users. Training costs go WAY down for companies that use #Human-centeredDesign |
| Susan Houck Clark @SusanHouckClark @techguy @hcittoday @uuAbility The dragon that guards the moat between Medicaid IT needs and the broader healthcare community IT needs. He has been a beast keeping us from be able to strategically plan for both viewpoints collaboratively. #HITSM |
| Boston Software Systems @Bossoft T2: The UX is often not customized for individuals, it is customized for mass production. There are other things that fall into the usability, like access to the right data in the right format, at the right time, with elss searching & manual input #hitsm |
| Jeremy Coleman @jeremycoleman @techguy You have to be in the super secret real "beta" circle though. Otherwise you drown in roadmap slides. #hitsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T2 No I have not but I rant about it on Twitter 😁#HITsm https://t.co/0wgVaBjNXL |
| John Lynn @techguy @ShereesePubHlth @Rich_Metzger This reminds me of my piano analogy: https://t.co/F4ILtyVBp4 Rings true on usability and training. #HITsm |
| MiHIN_Brian @BrianMihin T1: Many patient portals continue to struggle with UI/UX navigation and usability issues. In full transparency, my organization's website also fights this fight. Finding a way to intuitively surface a LOT of complex information for broad but specific audiences is HARD! #HITSM |
| John Lynn @techguy lol #HITsm https://t.co/08ARFyo5WX |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr Yes! I don't understand how so many health systems still don't use SSO. It is a major satisfier. #EHRusability #hitsm |
| John Lynn @techguy @Bossoft @BFMack He just multiplied. It's this new cloning technology they're working on in Michigan. Pretty cool stuff. #HITsm |
| John Lynn @techguy Training is always required when it's a complex system. I agree that training costs can be less when it's well designed though. #HITsm https://t.co/x0PG8nTyld |
| Bennett Lauber @uuAbility @BrianMihin #Hitsm Yes! A cross-function team of designers with the #HCD on their minds can solve this! |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr @techguy Sooooo much wasted time for everyone. #hitsm https://t.co/VPKBWNR63P |
| Boston Software Systems @Bossoft @uuAbility Agree @ShereesePubHlth - Training is a HUGE issue. In addition, user in put and customization is a huge issue and in most cases needs to be done to create a usable system. #HITsm |
| MiHIN_Brian @BrianMihin T2: I have not personally ever reported a bug. But from an #HIE perspective, I can say with complete confidence that our Support and Integration teams spend a significant amout of time and energy on these issues. #HITSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @Bossoft: @uuAbility Agree @ShereesePubHlth - Training is a HUGE issue. In addition, user in put and customization is a huge issue and in most cases needs to be done to create a usable system. #HITsm |
| John Lynn @techguy @SusanHouckClark @hcittoday @uuAbility Interesting. I'd love to learn more. Was talking with one company I advise about some challenges that are related. There's a lot of complexity there that many don't understand. #HITsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba RT @techguy: @ShereesePubHlth @Rich_Metzger This reminds me of my piano analogy: @ShereesePubHlth @Rich_Metzger This reminds me of my piano analogy: https://t.co/F4ILtyVBp4 Rings true on usability and training. #HITsm |
| Boston Software Systems @Bossoft @techguy @BFMack He's one of the cool kids, so I'm not surprised. :) #HITsm |
| John Lynn @techguy @jeremycoleman Yep. There are a number of ways to get a software vendors attention. One is be a big contract client. Another is to be someone that other potential and existing clients look to as a leader. Either one can help you get closer to that super secret real "beta" circle. #HITsm |
| John Lynn @techguy @CorbettKr My wife was filling out a dental form this week and they were asking for the same info in 3 different areas of the same piece of paper. She asked me why it was the case. #IHadNoAnswer #HITsm |
| Bennett Lauber @uuAbility #Hitsm We try to encourage people report a #usability bug and also site which of Nielsen 10 heuristics it violates. Can get more traction towards getting it fixed! |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr What you perceive as a "bug" may in fact be a major part of the design of the EHR or other application. Also, I do not need to wonder how a ticket for usability likely gets prioritized compared to something regulatory or financial @uuAbility #hitsm |
| John Lynn @techguy @Bossoft @BFMack Brian's theme song: https://t.co/8Cqe25ZEyp #HITsm #coolkids |
| Healthcare IT Today @hcittoday T3: How can we encourage Health IT vendors to follow a more Human-centric approach? @uuAbility #HITsm https://t.co/Bx2VyI8Htv |
| Boston Software Systems @Bossoft @techguy @BFMack HA! YES!!!! #HITsm |
| Bennett Lauber @uuAbility #Hitsm Thats nuts - all of the info is already in their system |
| Susan Houck Clark @SusanHouckClark @techguy @hcittoday @uuAbility Hit me up offline. Maybe we could have a virtual coffee chat. Feel free to include your contact from that company. #HITsm https://t.co/iz8WBSjsss |
 | EMR, EHR and HIT @ehrandhit RT @techguy: @ShereesePubHlth @Rich_Metzger This reminds me of my piano analogy: @ShereesePubHlth @Rich_Metzger This reminds me of my piano analogy: https://t.co/F4ILtyVBp4 Rings true on usability and training. #HITsm |
| MiHIN_Brian @BrianMihin @Bossoft @BFMack LOL! John is quite right. Not a change, an ADDITION! I'm the Michael Keaton of Health Information Exchange! #HITSM https://t.co/k5BwaR5lAS |
| Bennett Lauber @uuAbility Great comment. What can we do to help prioritize usability bugs? #hitsm |
 | Edward Bukstel @ebukstel So true. I also like the jawn when people collect biz cards and give out an Apple watch or something and they go through the biz cards to see who is the best potential customer ....#HITsm lurking |
| John Lynn @techguy People underestimate how hard usability is and how complex it can be. #HITsm https://t.co/ewKgEIiE93 |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr @techguy If they couldn't get it right on paper, there is no way an IT tool was going to help. I often seen paper forms directly replicated when built in the EHR #hitsm |
 | Andrew Richards 🇺🇦 @andrewintech RT @Colin_Hung: Has there been someone in the past year that you feel has helped to move #HealthIT forward? Someone who has tirelessly worked to improve healthcare thru technology? Nominate them for the Health IT Advocate #HITMC Award! #HITsm https://t.co/dpsFwzdZ80 |
| Boston Software Systems @Bossoft @hcittoday @uuAbility T3: It begins in development. We need more buy-in from the development teams and greater knowledge of clinical workflows, integrations and easier role-based customization. Right now, everything is a one-off. #HITsm |
| Jeremy Coleman @jeremycoleman T3: Having "fresh" eyes is key. Have your pharm specialists take a look at lab modules, for example. As a tech person, I had a very different perspective when I trained on clinical apps. Complexity is generally the enemy. #hitsm |
| Boston Software Systems @Bossoft @BrianMihin @BFMack HA! Yes my friend. #HITsm |
| Bennett Lauber @uuAbility #HITSM I’ve seen this happen again and again; |
| Jeremy Coleman @jeremycoleman There is no more important question then "why did you make that choice?" #hitsm |
| John Lynn @techguy @Rich_Metzger Got burned on this one before. Was on the bleeding edge of the release because of a feature we wanted. Turns out we got burned by something that wasn't fully tested and was causing memory leaks. I then decided to be early, but not first :-) #HITsm |
| Bennett Lauber @uuAbility #Hitsm This: |
| Boston Software Systems @Bossoft Agree! Complexity is a huge issue, and the primary one that we are called in. #HITsm . |
| John Lynn @techguy @CorbettKr @uuAbility One person's bug is another person's favorite feature? #HITsm |
| John Lynn @techguy I think we see a few groups. EHR vendors that get it and are trying to make an effort. And those that don't. #HITsm https://t.co/elofU6b7E8 |
| John Lynn @techguy @uuAbility Right. The fact it was paper was a problem as well. Plus, the info will likely never be looked at again. #HITsm |
| MiHIN_Brian @BrianMihin @uuAbility Bennet, can you say more about Nielsen Heuristics? Thx! #HITSM |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr Money talks. Ease of use should be a scored portion of a vendor proposal or at least among vendor selection criteria. #hitsm @uuAbility |
| Bennett Lauber @uuAbility #Hitsm But let’s not bombard the user with surveys! |
| Susan Houck Clark @SusanHouckClark @CorbettKr @uuAbility Related, after identifying opportunity for my provider to further enhance MyChart, I reached out to a friend in that system's IT to ask how to request. Answer - "I've never had a patient ask for an enhancement before!" She was excited to take it forward for me. #HITsm |
| Bennett Lauber @uuAbility #Hitsm The @EHRAssociation Has a set of personas and should have the new user journeys for #healthIT up soon. A great resource |
 | burtrosen 🟦 @burtrosen T3: Have to remember that all of us in health care are human beings who have to interact as a patient, caregiver, etc. If you don't like how it sounds, or what it does why would anyone else? #HC thinks "consumers" are an exotic tribe somewhere, we're all consumers of HC! #HITSM |
| John Lynn @techguy Cool. Good to know. #HITsm |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr @uuAbility SLAs? Most contracts have some expectations for issue resolution and turn around time for any other issue type. At a minimum reporting from the vendor on the number of usability issues reported and resolved would be a start. #hitsm |
| burtrosen 🟦 @burtrosen Burt's here, very late, but better late than never! #HITsm |
| Bennett Lauber @uuAbility @BrianMihin #Hitsm Sure - His set of user guidelines have become ubiquitous in #UX design circles. He made the 10 item bill of rights for users. see https://t.co/Jgi8eMNmMQ for a write-up |
| Boston Software Systems @Bossoft @Rich_Metzger There is no one-size-fits-all. As soon as we finally realize that, we will be winning. :) #HITsm |
| burtrosen 🟦 @burtrosen T3: and I have to add, try to explain what you do and why you do it to your mom/dad or grandparents. If they get it, nice job! if not, might be time to rethink #HITSM |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba T3 We'd need to stop using the term "patient-centric" as a talking point and start explaining what that means is real terms to vendors. #HITsm https://t.co/uZAPiWVJhs |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba That is to say., explain how adopting patient-centered ideals converts to the ROI+ #HITSM |
| John Lynn @techguy @burtrosen Too busy at "meetings" on the slopes? #HITsm |
| Bennett Lauber @uuAbility @BrianMihin In #HealthIT there is a 2nd set of heuristics called the Neisen/Schniderman heuristics and incorporates Ben Schnederman golden rules #HITSM |
| John Lynn @techguy Even the iPhone tried to kick against it and realized that they needed multiple sizes. #HITsm https://t.co/Wa79bnoN00 |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr This is incredible. Patients should never hesitate to offer feedback to their providers including on the technology tools they provide. And when your provider takes it seriously, you have made a good choice for care #ptexp #mychart #hitsm |
 | JonWanderer @JonWanderer RT @techguy: The last one is the worst for me. Especially as a patient, but I'm sure doctors hate it too. #HITsm https://t.co/uBH94gNGtN |
| Healthcare IT Today @hcittoday T4: The AMA recently gave the EHR industry a grade “F” for usability. Do we need to update the 21 century cures act to “force” them? Why or why not? @uuAbility #HITsm https://t.co/jmoBTMTl1X |
| Bennett Lauber @uuAbility RT @burtrosen: T3: T3: Have to remember that all of us in health care are human beings who have to interact as a patient, caregiver, etc. If you don't like how it sounds, or what it does why would anyone else? #HC thinks "consumers" are an exotic tribe somewhere, we're all consumers of HC! #HITSM |
| MiHIN_Brian @BrianMihin @jeremycoleman This is SO KEY! In developing content, Our internal rule of thumb is that 2 people need to read through and edit before it can be released. The end product is improved EVERY TIME. #HITSM |
| John Lynn @techguy @burtrosen Let me tell you about this one time I tried to help my dad with blogging. Nevermind. Too traumatic. I can't go there. #HITsm |
| Boston Software Systems @Bossoft @hcittoday @uuAbility T4: Is it any wonder? #HITsm https://t.co/snp1MYqMtm |
| burtrosen 🟦 @burtrosen @techguy The offsite ended yesterday but was highly successful. Could be the start of a new line of presentations about how skiing, business, marketing, health care are really similar! I will be taking speaker submissions for next years offsite soon. #HITSM |
| John Lynn @techguy I think @jhoronjeff might say a good first step is listening to patients. #HITsm #ChannelingMyInnerSavvy https://t.co/AVTLiRBA5z |
| Susan Houck Clark @SusanHouckClark @burtrosen Do you think the final reducing burden strategy will help push? I haven't cracked it open yet to form opinions. https://t.co/Rk4scD6mM6 #HITsm @HHSGov |
| Jeremy Coleman @jeremycoleman T4: My dream is that the Data Blocking rule will be the birth of a the new Best of Breed cycle where #EHR's provide the legal record but 3rd party co's create a functional data capture tool through #API's. Its just a dream tho. #hitsm |
| burtrosen 🟦 @burtrosen @SusanHouckClark @HHSGov ok, you made me feel dumb. I don't even know what that means but I will take a look. #HITSM |
| Boston Software Systems @Bossoft @techguy @jhoronjeff And listening to role-based users. How many times have we sat in on trainings where the script was rote and the time was wasted? #HITsm |
| John Lynn @techguy I think we saw how government tried to do some usability during meaningful use. Let's just say, them trying to "force" it through legislation doesn't seem like a good avenue to me. #HITsm https://t.co/symxE5L4g0 |
 | HealthSparq @HealthSparq RT @techguy: I think @jhoronjeff might say a good first step is listening to patients. #HITsm #ChannelingMyInnerSavvy https://t.co/AVTLiRBA5z |
| Bennett Lauber @uuAbility #Hitsm I share that dream my friend! |
| burtrosen 🟦 @burtrosen @SusanHouckClark @HHSGov Hmmm, maybe, but honestly, anything written the way thats written just contributes to the non human feel that the health care industry already excels at #HITSM |
| Bennett Lauber @uuAbility @techguy #HITSM Auto makers fought hard agains seatbelts, and airbags, yet these have saved 1000s of lives |
| Boston Software Systems @Bossoft @techguy Reminds me of the Rolling Stones song, "Don't You Hear Me Knockin". Twenty years later....still knockin. #HITsm |
| burtrosen 🟦 @burtrosen and I have to ask, which Brian Mack am I actually tweeting with? Brian just added a small bit to the confusion in health care! #HITsm |
| John Lynn @techguy When I talk to EHR vendors about their APIs I ask them if they're willing to make the APIs so powerful that someone could create their entire interface in a new design if wanted. Would be interesting if an EHR did. #HITsm https://t.co/MG6GlnMffY |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @jeremycoleman I thought an F was too harsh all things considered. #hitsm |
| John Lynn @techguy @uuAbility Implementation of a seatbelt and airbag regulation is much easier than a health IT usability one. #HITsm |
| Bennett Lauber @uuAbility #HITSM I have so many app ideas ready to go! |
| John Lynn @techguy @uuAbility It would be fascinating to see what enterprising people would create if an EHR was brave enough to do this. They'd still be the repository of info, but could get out of the UI business for many things. #HITsm |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr We have seen the difficulty using regulation to mandate APIs and interoperability. Imagine trying to require usability. #hitsm |
| Bennett Lauber @uuAbility Who knew that #healthcare was hard to solve? |
| burtrosen 🟦 @burtrosen @techguy @uuAbility Imagine what the seat belts used to be like before they went through usability! ouch! #HITSM |
| MiHIN_Brian @BrianMihin T4: Interesting... I wonder about the practicality of changing the 21st CCU. But alternatively, What's the process for adding a question on usability to the HCAHPS Survey? If patients perceive that their providers are struggling... #HITSM |
| Jeremy Coleman @jeremycoleman @techguy Hopefully integration into the EHR's through single sign on and iframes that make the new application look like you're not leaving the EHR should help them reduce their scope. #hitsm |
| Bennett Lauber @uuAbility #Hitsm my ’67 mustang didn’t have any seatbelts; I got some out of a ‘68 |
 | steven knurr 🏴 @scknurr Here's the hill I'll die on @farhanahmad & @CraigJoseph: Epic shoulda "done deals" with Google, FB, and Apple to build their ecosystem competency. Because Epic really should be *that* fundamental in our daily app diet; with a "healthcare organization-independent" UX all its own. |
| Healthcare IT Today @hcittoday T5: Where is your organization on the health usability maturity model, and what can you do to help move them up? @uuAbility #HITsm See: https://t.co/MafM6tGrmG https://t.co/JERgsh5ZX9 |
| Boston Software Systems @Bossoft @BrianMihin I think they've included questions about patient portals / accessibility of data in the past. The problem with the question on usability in the HCAHPS Survey is many times the focus is on getting well, not on actually using the technology.... #HITsm |
| Jeremy Coleman @jeremycoleman @ShereesePubHlth I'm ok with it once you look at ROI plus forced workflow changes plus added admin burden on users. #hitsm |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba @jeremycoleman @techguy @Imprivata, who I've been critical of in the past, is making single sign-on more efficient and usable. #hitsm |
| Bennett Lauber @uuAbility #HITsm I agree, but sometime the #UX failure can cause medical mistakes. Need Zero tolerance plan for those! |
| MiHIN_Brian @BrianMihin @burtrosen Resistance is futile... You WILL be assimilated! #HITSM https://t.co/SJE8nwQwFI |
 | Jamey Edwards @jameyedwards RT @Colin_Hung: Has there been someone in the past year that you feel has helped to move #HealthIT forward? Someone who has tirelessly worked to improve healthcare thru technology? Nominate them for the Health IT Advocate #HITMC Award! #HITsm https://t.co/dpsFwzdZ80 |
| John Lynn @techguy @burtrosen @uuAbility Having just paid $200 to replace my seat belt that broke I guess I have mixed feelings on it. Although, it's one of those safety things that you just grin and bear. #HITsm |
| John Lynn @techguy Anyone that's been in #healthcare :-) #HITsm |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr @BrianMihin The health system created apps that try to embed the patient portal within them along with directory apps, telemedicine apps, wayfinding apps, and all the other apps have a problematic UX/UI as well. #HITSM https://t.co/pJqQflSE16 |
| Jeremy Coleman @jeremycoleman T5: The rule of thumb I've always used for this is your true usability is directly related to the amount of time it takes to onboard a new person. #hitsm |
| burtrosen 🟦 @burtrosen @techguy @uuAbility hmmm, i smell a metaphor #HITSM |
| John Lynn @techguy @jeremycoleman Do you think that's a good long term solution? #HITsm |
| Boston Software Systems @Bossoft @uuAbility We see patient safety issues all the time..... #HITsm |
| Bennett Lauber @uuAbility Yikes |
| John Lynn @techguy Not sure I agree with you on the intent of MU, but I agree that a lot of value would be created if we could figure out the EHR lock in problem. Thanks for joining the #HITsm chat. |
| Bennett Lauber @uuAbility #Hitsm That's a good measure. |
| John Lynn @techguy @ShereesePubHlth @jeremycoleman @Imprivata It's great when done well. #HITsm |
| Boston Software Systems @Bossoft @CorbettKr @BrianMihin Amen! Simplify the Complexity! #HITsm |
| Jeremy Coleman @jeremycoleman @techguy Probably not but I'm not going to let perfect be the enemy of better. Forcing the app to play well inside the EHR limits your form factor, such as mobile. #babysteps #hitsm |
 | Nextwave Concepts @Nextwave RT @techguy: @ShereesePubHlth @Rich_Metzger This reminds me of my piano analogy: @ShereesePubHlth @Rich_Metzger This reminds me of my piano analogy: https://t.co/F4ILtyVBp4 Rings true on usability and training. #HITsm |
| Boston Software Systems @Bossoft RT @hcittoday: T5: T5: Where is your organization on the health usability maturity model, and what can you do to help move them up? @uuAbility #HITsm See: https://t.co/MafM6tGrmG https://t.co/JERgsh5ZX9 |
| MiHIN_Brian @BrianMihin @jeremycoleman @techguy We've been getting a LOT of traction with enhanced SSI technology for our solutions. I think that the growth of APIs should assist with making more data discreetly available. #HITSM |
| Jeremy Coleman @jeremycoleman @techguy @ShereesePubHlth @Imprivata SSO is fast becoming a requirement for anything that's not compulsory, but even then adoption will be an up hill battle. #hitsm |
| Bennett Lauber @uuAbility #Hitsm I think that as soon as companies realize that they can save money by doing #HCD they’ll switch over. Until then Engineering-centric solutions are here to stay. |
| Bennett Lauber @uuAbility Babysteps are right; I’ve learned to savor even the small victory |
| Boston Software Systems @Bossoft @hcittoday @uuAbility T5: We work with #usability issues every day, in our experience there is never one answer to usability or healthIT maturity, it depends on the needs of the role-based user, accessibility to the right data at the right time in the right application. #HITsm |
| Boston Software Systems @Bossoft RT @jeremycoleman: @techguy @ShereesePubHlth @Imprivata SSO is fast becoming a requirement for anything that's not compulsory, but even then adoption will be an up hill battle. #hitsm |
| John Lynn @techguy @ShereesePubHlth @jeremycoleman My kid told me that a C was success in school for him. Maybe Health IT has a similar mindset. #HITsm |
| Jeremy Coleman @jeremycoleman @techguy @ShereesePubHlth Goes with "You know what they call the person that finishes last in their med school class?" "Doctor" #hitsm |
| John Lynn @techguy @BrianMihin What would you do with that data? #HITsm |
| Healthcare IT Today @hcittoday Bonus: I have a pet peeve for crazy error messages. What weird error messages have you seen lately? @uuAbility #HITsm https://t.co/ARq1bi2ME1 |
| Bennett Lauber @uuAbility #Hitsm People learning to use and EHR and people that have used that EHR for years are very different. It is difficult to design a system that is easy to learn and use |
| Jeremy Coleman @jeremycoleman Bonus: I wish I saved the screenshot, but I used to work with an app that would give you this message, "Error: Unknown Error." #hitsm |
| John Lynn @techguy @jeremycoleman @ShereesePubHlth Someone taught my kid about being an entreprenuer and stuff like that. Not sure where he got it. Probably his mother :-) #HITsm |
| MiHIN_Brian @BrianMihin @Bossoft @hcittoday @uuAbility This is another key thought that our organizations are learning to appreciate anew as we integrate operations. As @Wareflo often says, "If you've seen one workflow, you've seen one workflow". There's no such thing as "One size fits all" in Healthcare! #HITSM |
| Bennett Lauber @uuAbility #Hitsm Or “unexpected error” When do we get to see the expected errors! |
| Jeremy Coleman @jeremycoleman @techguy @ShereesePubHlth They pick up all kinds of stuff off the streets. Kids don't listen to their parents. #hitsm |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr My husband is mocking my use of cat gifs in what I continue to assert is a legitimate work discussion here on Twitter #hitsm |
| John Lynn @techguy Got a weird credit card error for someone trying to register for @HITMarketingPR Said something about denied for risk. Never seen that before and didn't have any options. #HITsm https://t.co/nxuTVC8t9u |
| Shereese Maynard, MS; MBA 😷 She/Her @ShereeseMayMba Have a great weekend everyone. #HITsm |
| Jeremy Coleman @jeremycoleman @uuAbility From my experience, expected errors come after a release is approved by QA. #hitsm |
| Boston Software Systems @Bossoft @uuAbility What works for one user, does not work for another. Most have customized their #EHR for long-term usability. 4 out of 5 clients I worked with @EMRAnswers are still using their system today, because we customized use, integrated h/w,s/w & apps. #HITsm |
| Bennett Lauber @uuAbility #HITSM https://t.co/uVpqRs18QO |
| John Lynn @techguy @CorbettKr The best way you can build a relationship with @chrissyfarr and @jhoronjeff and I'm sure many more :-) #HITsm |
| Healthcare IT Today @hcittoday Let's give a massive thank you to @uuAbility for hosting this week's #HITsm chat and to each of you who participated. https://t.co/E2zYVo6FxL |
| Healthcare IT Today @hcittoday Join us for next week's #HITsm chat on the topic of "Coronavirus and Digital First Thinking in Healthcare" that will be hosted by Mandi Bishop (@MandiBPro) from Gartner |
| MiHIN_Brian @BrianMihin @techguy @ShereesePubHlth @jeremycoleman So, you mean "F" DOESN'T stand for Fantastic?!? #WhoKnew! If only life could be graded on a curve! LOL! #HITSM https://t.co/lFNGoHplA6 |
| John Lynn @techguy RT @hcittoday: Join us for next week's #HITsm chat on the topic of "Coronavirus and Digital First Thinking in Healthcare" that will be hosted by Mandi Bishop (@MandiBPro) from Gartner |
| Bennett Lauber @uuAbility #HITSM It is the “Specific context of use” portion of the ISO9241 Defn of #usability that all too often gets ignored. Configuring onsite is the only way |
| MiHIN_Brian @BrianMihin @uuAbility THAT is EPIC! (No pun intended!) #HITSM |
| MiHIN_Brian @BrianMihin RT @hcittoday: Join us for next week's #HITsm chat on the topic of "Coronavirus and Digital First Thinking in Healthcare" that will be hosted by Mandi Bishop (@MandiBPro) from Gartner |
| Boston Software Systems @Bossoft Absolutely, my friend and colleague. Truer words were never said! @EMRAnswers @wareFLO #HITsm |
| Healthcare IT Today @hcittoday In case you missed today's #HITsm chat hosted by @uuAbility you can find the full transcript of the chat here: https://t.co/ZUFUB0m3wz |
| Kate Corbett, CPHIMS, PMP, CSM @CorbettKr If the messages are going to be crazy, why not just go all out? #hitsm "Error: You are doing it all wrong" "Error: The IT help Desk can't fix this, so don't bother to call" "Error: Have you tried, turning it off and turning it back on again?" |
| Boston Software Systems @Bossoft Happy Weekend All! @HITMarketingPR @hcittoday @uuAbility @burtrosen @BFMack @CorbettKr @jeremycoleman @techguy @BrianMihin @ShereesePubHlth @Rich_Metzger @SusanHouckClark #hitsm |
| Bennett Lauber @uuAbility RT @CorbettKr: If the messages are going to be crazy, why not just go all out? #hitsm "Error: You are doing it all wrong" "Error: The IT help Desk can't fix this, so don't bother to call" "Error: Have you tried, turning it off and turning it back on again?" |
| MiHIN_Brian @BrianMihin Thanks to @uuAbility for hosting on a fascinating topic! As Always, thanks to @TechGuy and @HealthcareScene for ALWAYS bringing the intuitive usability to #HITSM! Have a great weekend everyone! https://t.co/9jvC5zUDi1 |
| John Lynn @techguy @BrianMihin @uuAbility @HealthcareScene We like to think of the #HITsm chat as the most usable #healthIT chat on Twitter :-) |
| EMR, EHR and HIT @ehrandhit RT @CorbettKr: If the messages are going to be crazy, why not just go all out? #hitsm "Error: You are doing it all wrong" "Error: The IT help Desk can't fix this, so don't bother to call" "Error: Have you tried, turning it off and turning it back on again?" |
 | Mandi Bishop @MandiBPro Woohoo! It’s been a minute since I’ve hosted. Psyched! #HITsm |
| MiHIN_Brian @BrianMihin @techguy I'm being abstract, and of course speculating... But from past experience, I know that provider orgs take HCAHPS scores VERY seriously, and apply the insights toward making improvements - Leveraging the power of consumer perception to drive positive change. #HITSM |
#HITsm content from Twitter.