#OTalk Transcript
Healthcare social media transcript of the #OTalk hashtag.
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See #OTalk Influencers/Analytics.
| Profile | Tweet |
|---|---|
 | Bill Wong, OTD, OTR/L @BillWongOT Hello folks! Looking forward to today- since I got both service user and therapist perspectives to share. #otalk |
 | #OTalk @OTalk_ I'm ready for #otalk tonight. Please say hello if you're online. It's @GillyGorry on the account hosting. The topic is "how are we listening to service user experience, what ways is it influencing our practice and positive outcomes" https://t.co/jGiFXczHch |
| #OTalk @OTalk_ Please remember your code of ethics and professional conduct during #otalk. It's also really important to remember the hash tag #otalk in every tweet so that we can follow |
| #OTalk @OTalk_ @GillyGorry (aka me) is presenting at #rcot19 alongside a service user about what OTs can learn from listening to service user experience. I am really interested in this topic and what everyone elses thoughts are. #otalk |
| #OTalk @OTalk_ @OTEllenUK @GillyGorry Hello! #otalk |
| #OTalk @OTalk_ Q1 How are we as Occupational Therapists listening to service user experience as part of our practice? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Funny you ask that question- AOTA is actually working on a roadmaps of opportunities documents for autistic individuals. We are having some autistic OT practitioners reviewing the document now! #otalk |
| #OTalk @OTalk_ @margaretOT360 That's interesting. Do they get to respond in writing? Do they feel they can speak openly? What happens with the outcomes of the evaluation? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Whenever my own proposals for conference about #autism were accepted worldwide, I consider that as a small step too! #otalk |
 | Amie Jayne💚(she/her)🏳️🌈 @Amie_OT Bit late to the party tonight but I’m here #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ And I know with the Autism Across the Lifespan book by AOTA Press- the service user perspectives were added in (by me and Steven Shore). That was major adjustment from previous edition, too! #otalk |
| #OTalk @OTalk_ @BillWongOT Excellent. And will the reviewers feedback be actioned? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ And when I notified the autistic OT practitioners I know about the AOTA press opportunity, they told me, “We want more opportunities like this, Bill! Please advocate for us so that we can comfortably and meaningfully contribute to our profession.” #otalk |
| #OTalk @OTalk_ Are families, carers and other professionals involved in feedback and evaluation, particularly when there are challenges? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Yes! I will be listed as an author for the presentation proposal on the document at AOTA conference next year. The others who will contribute feedback- they will be listed as contributing authors. #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ In my service we have quite open and honest discussions with one of our groups. We ask them for opinions and service improvement suggestions. All of my work teaching people to use Alexa and iPads came from service user suggestions #otalk |
| #OTalk @OTalk_ Is the feedback sometimes contradictory? Can that impact on changes? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @OTalk_ In my service we have quite open and honest discussions with one of our groups. We ask them for opinions and service improvement suggestions. All of my work teaching people to use Alexa and iPads came from service user suggestions #otalk |
| #OTalk @OTalk_ Great examples of service user lead intervention. Do people sometimes suggest things we can't action? #otalk |
| #OTalk @OTalk_ Q2 how can listening to/involving service user expert views on their own health impact positive outcomes? #otalk |
 | Dawn H @DawnDonja RT @OTalk_: Are families, carers and other professionals involved in feedback and evaluation, particularly when there are challenges? #otalk |
| #OTalk @OTalk_ Brilliant! #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ I will be interested to see how the feedback process about the Roadmaps of opportunities for autistic individuals document will come out. It is in early review process now. #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ They have done, it was around wanting an art group so we made links with community groups and referred them to the other service to try and fill the service gap, there have also been times there hasn’t been anything we could do too #otalk |
| #OTalk @OTalk_ #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @Abroad_in_Wales @OTalk_ I can see that as an #ActuallyAutistic individual. To do as many presentations as I have globally in last 8-9 years is considered rather loud in OT land. #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ We have ‘rate your experience’ cards families can fill in but we do ask for their opinion too and try where possible to work on their ideas #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @Abroad_in_Wales @OTalk_ And if people look at my Twitter profile, I don’t think many would have guessed that I am #ActuallyAutistic #otalk |
| #OTalk @OTalk_ This can be hard. Are there other ways we can get feedback? Observation of enjoyment? Behavior change? #otalk |
| Dawn H @DawnDonja @OTalk_ #otalk #Carers #Families are more involved if your organisations have signed up to the #TriangleOfCare from the #Carerstrust.... & the #RCN are due to take over the hosting of the #TriangleOfCare soon |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Strange question again that is being asked- I think whenever I share about being #ActuallyAutistic, it either validated what practitioners already know, or make them think from that perspective... depending on issue. #otalk |
| #OTalk @OTalk_ #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ We use observed levels of engagement, interest and enjoyment as an outcome after some therapy sessions to try and tailor groups around individuals #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Like when I read a post from @AutisticOt about recess. My experiences of recess as a kiddo were different from many American kids. So it was interesting to share my own experiences with play at school growing up. #otalk |
| #OTalk @OTalk_ For me it's about the balance or professional knowledge and lived experience. Something both sides need to understand for good partnership working #otalk |
| #OTalk @OTalk_ RT @Amie_OT: @OTalk_ We have ‘rate your experience’ cards families can fill in but we do ask for their opinion too and try where possible to work on their ideas #otalk |
| #OTalk @OTalk_ RT @OT_KateT: |
| Bill Wong, OTD, OTR/L @BillWongOT RT @OTalk_: For me it's about the balance or professional knowledge and lived experience. Something both sides need to understand for good partnership working #otalk |
| #OTalk @OTalk_ @OT_KateT What prevents this in your role?#otalk |
| #OTalk @OTalk_ RT @DawnDonja: @OTalk_ #otalk #Carers #Families are more involved if your organisations have signed up to the #TriangleOfCare from the #Carerstrust.... & the #RCN are due to take over the hosting of the #TriangleOfCare soon |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ It’s been really helpful. We’ve used it to tailor the service around individual interest and needs and it’s identified key areas to expand our to input, hence my focus on technology, personally I thrive on feedback to learn and improve #otalk |
| #OTalk @OTalk_ RT @BillWongOT: @OTalk_ Strange question again that is being asked- I think whenever I share about being #ActuallyAutistic, it either validated what practitioners already know, or make them think from that perspective... depending on issue. #otalk |
| #OTalk @OTalk_ RT @margaretOT360: |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ In my case, it was interesting to see the times where the OT me and the #ActuallyAutistic me collide in perspective. Like for me at conferences, I actually don’t like being at bars for prolonged period of time. But I know I got to build rapport w/ fellow OT’s! #otalk |
| #OTalk @OTalk_ What a positive outcome. How have the #GPs responded to that? #otalk |
| #OTalk @OTalk_ RT @Amie_OT: @OTalk_ We use observed levels of engagement, interest and enjoyment as an outcome after some therapy sessions to try and tailor groups around individuals #otalk |
| #OTalk @OTalk_ RT @V_the_OT: |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ Saying that, not all feedback has been very positive. Sometimes there isn’t anything we can do to make changes but I feel it’s important to hear from a service user perspective and be aware of their feelings and experiences #otalk |
| #OTalk @OTalk_ Q3 how can we demonstrate true collaborative and client centred ways of working ? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @OTalk_ It’s been really helpful. We’ve used it to tailor the service around individual interest and needs and it’s identified key areas to expand our to input, hence my focus on technology, personally I thrive on feedback to learn and improve #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ And in my OT leadership position, I had to leave my #actuallyautistic self behind because I know I got to be on my social A game in certain situations! #otalk |
| #OTalk @OTalk_ This is important. People often just want to be heard and can accept genuine limitations. #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ By creating space and opportunities for open and honest communication and feedback, both face to face and anonymously if needed #otalk |
| #OTalk @OTalk_ Love a success story #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ What’s with these questions... lol! I think extending invitation to service users who potentially want to be involved will be key. It may take some digging. But if you find someone who can be a bridge, that will make collaboration more meaningful and easier. #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @OTalk_ Saying that, not all feedback has been very positive. Sometimes there isn’t anything we can do to make changes but I feel it’s important to hear from a service user perspective and be aware of their feelings and experiences #otalk |
| #OTalk @OTalk_ RT @Amie_OT: @OTalk_ By creating space and opportunities for open and honest communication and feedback, both face to face and anonymously if needed #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ So true, sometimes just being there to listen and understand a persons perspective is all someone needs #otalk |
| #OTalk @OTalk_ RT @Amie_OT: @OTalk_ So true, sometimes just being there to listen and understand a persons perspective is all someone needs #otalk |
| #OTalk @OTalk_ RT @margaretOT360: |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT As much as pressures eg time and caseload can be difficult, keeping the person at the centre of what we do is key #otalk |
| #OTalk @OTalk_ Q4 what are the barriers and enablers to true client centred practice, co-production and collaborative working between OTs and those who access our services? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ But I also know- the process of getting to write the forward for the Autism Across the Lifespan book... that took me 2 years to plant a seed in the editor’s head! Had I not been an active OT conference attendee, that would not have happened! #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ Biggest barriers within my service is time and the best enablers are the relationships we have built with our service users to creat opportunities for communication #otalk |
| #OTalk @OTalk_ I think a barrier can sometimes be the cherry picking on those who give feedback, to grow we need to hear the truth, even if not always what we want to hear. #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ A barrier from my service user perspective... if I am not as open as I had in the last 8+ years, some of the opportunities I have received would not have happened! #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @margaretOT360 I can see how that may be the case, it can be hard but I feel lucky to be part of a great wider MDT team and enjoy my work so much #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @Abroad_in_Wales @OTalk_ Patient experience is so powerful, I think it’s vital to embrace it and use it where we can #otalk |
| #OTalk @OTalk_ I agree. I think therapeutic relationship is essentially for not just listening but for actually hearing and understanding what people mean. #otalk |
| #OTalk @OTalk_ RT @margaretOT360: |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Like the AOTA roadmaps of opportunities document, I did a podcast on AOTA’s pediatric virtual chat 7 years ago. The person in charge still remembered me! #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @OTalk_ Biggest barriers within my service is time and the best enablers are the relationships we have built with our service users to creat opportunities for communication #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ Sometimes it’s all about reading between the lines too and ‘hearing’ what’s been said, it can be hard #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @margaretOT360: |
| #OTalk @OTalk_ Where do you think things would have gone differently? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @margaretOT360 From an #actuallyautistic perspective, if I were not who I am in OT world, I would have loved to have my social media to be more private than public! #otalk |
| #OTalk @OTalk_ Couldn't agree more. #otalk |
| #OTalk @OTalk_ RT @margaretOT360: |
| #OTalk @OTalk_ RT @Amie_OT: @OTalk_ Sometimes it’s all about reading between the lines too and ‘hearing’ what’s been said, it can be hard #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Like the Autism Across the Lifespan book, I think there would have been criticism amongst the #ActuallyAutistic OT’s on why their opinions or perspectives are not heard. #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @V_the_OT @OTalk_ We provide opportunities for feedback throughout all stages of intervention and support to try and get a number of viewpoints #otalk |
| #OTalk @OTalk_ Yep. I sometimes feel like being a mind-reader would be a useful tool to have. But that's when working harder at the communication part becomes even more important. #otalk |
| #OTalk @OTalk_ #otalk yes. It has to be meaningful. |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ And one gripe I have with some of the #autism conferences- someone like me should have been easy invites to be keynote speakers! I have the degree, personal experience, experiences speaking at big stages, and knowledge. #otalk |
| #OTalk @OTalk_ I'm sure this can be hard to do. #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @V_the_OT @OTalk_ We provide opportunities for feedback throughout all stages of intervention and support to try and get a number of viewpoints #otalk |
| #OTalk @OTalk_ RT @Amie_OT: @V_the_OT @OTalk_ We provide opportunities for feedback throughout all stages of intervention and support to try and get a number of viewpoints #otalk |
| #OTalk @OTalk_ Q5 have you any examples of how this works well? When it hasn't worked well? #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ Desired superpowers for an #OccupationalTherapist: 1. Mind reader 2. Problem solver 3. A Mary Poppins bag of everything #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @Abroad_in_Wales @OTalk_ Time is a factor for sure. To even come up with 3-5 OT presentation proposals for conferences every year is taxing on me... even though I love OT. I feel like I am on this. #otalk https://t.co/DdNbZROaXg |
| #OTalk @OTalk_ #otalk how can we overcome some of these barriers? |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ I would be able to fit all the Mowbrays and bed loops I need in it! #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ I think I am ongoing proof that OT is capable to collaborate with #ActuallyAutistic individuals. However, this needs to happen more regularity in OT community with fellow #ActuallyAutistic OT’s. #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ We had a service user and their partner suggest doing an art exhibition for dementia action week and we’ve been able to make it happen and have it arranged for the whole of next week #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ In terms of what hasn’t work well amongst #ActuallyAutistic OT’s- presenting at conferences can be a barrier to them in many ways- cost, conference environment, social anxiety, etc. #otalk |
| #OTalk @OTalk_ Oh my goodness this is brilliant #otalk |
| #OTalk @OTalk_ #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @OTalk_ We had a service user and their partner suggest doing an art exhibition for dementia action week and we’ve been able to make it happen and have it arranged for the whole of next week #otalk |
| #OTalk @OTalk_ I seek feedback regularly. I accept people don't always want to do it my way and we try to work it out together. Sometimes the feedback is great, others not so. But I always learn. I am privileged in my role though and have more time than. Most. #otalk |
| #OTalk @OTalk_ #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ There have also been a couple of times when I first started, that I wanted to do everything & went beyond what I could to promise an appointment with a colleague at a certain time before checking with the colleague, it helped me realise where my professional boundaries are #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @OTalk_: I seek feedback regularly. I accept people don't always want to do it my way and we try to work it out together. Sometimes the feedback is great, others not so. But I always learn. I am privileged in my role though and have more time than. Most. #otalk |
| #OTalk @OTalk_ Final few minutes. Any take home.points? #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ Thank you, I’ll try to put up photos next week. We are just doing the final prep now. I’m so excited!!!!! #otalk |
| #OTalk @OTalk_ I'm currently working on my join service user presentation for #rcot19 "what occupational therapists can learn from listening to service user experience" hope to see some of you at conference. The #otalk team will be having a meet up. Check out pinned tweet. |
| #OTalk @OTalk_ Managing expectations is a vital part of co-working #otalk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ I find seeking for feedback especially face to face People have focused on the positives, I would like to try and gain honest feedback of my weaknesses too but can understand why that can be hard face to face #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ If our professional associations are interested in making publicized resources or practice guidelines involving certain service user groups, spend some time to identify OT students or practitioners who could help in development. #otalk |
| #OTalk @OTalk_ It's interesting. I wouldn't give negative feedback when in hospital last year for the same reason. Patient effect? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ If researchers want to involve particularly service user groups, please don’t just invite OT’s with such perspectives as participants in their research only. Invite them to be part of the research team. #otalk |
| #OTalk @OTalk_ Excellent example |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ 100% and sometimes it can be hard as a newly qualified ot but you learn fast from the times things haven’t worked out so well #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ And another one- invite OT’s who are also service users to serve in positions where they can potentially make difference to the greater OT community! #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @OT_KateT: |
| #OTalk @OTalk_ Well that's another thought provoking #otalk come to an end. Thanks for the great discussion everyone! |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ I’ve felt that too, I’ve had people say they don’t want to ‘make a fuss’ but I try to encourage and help people feel comfortable where possible about giving their feedback #otalk |
| #OTalk @OTalk_ #OTalk – 21st May 2019 – Why aren’t all occupational therapists using standardised assessments routinely in practice? https://t.co/bSolFoe2Mf |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ Thank you @GillyGorry for a great #otalk |
| #OTalk @OTalk_ Thanks everyone. Signing off for the evening to take my sleepy head for an early night #otalk https://t.co/PeS15vmkk3 |
| #OTalk @OTalk_ RT @OTalk_: First up is the announcement of our #RCOT2019 meet up! Are you arriving in Birmingham on the Sunday evening? Why not join the #OTalk crew for an informal get together. Great chance to meet people, relax & grab dinner in prep for a busy few days. #OTalkonTour https://t.co/OiAta98Yvk |
| Amie Jayne💚(she/her)🏳️🌈 @Amie_OT @OTalk_ I’m putting a reminder on my phone now as we don’t tend to use a lot of standardised assessments in practice #otalk |
 | Sarah Wilson 🌺 @sarahwilsonOT RT @MadelineWarwick: |
#OTalk content from Twitter.