#OTalk Transcript
Healthcare social media transcript of the #OTalk hashtag.
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| Profile | Tweet |
|---|---|
 | Bill Wong, OTD, OTR/L @BillWongOT Hello folks! Looking forward to today- since I got both service user and therapist perspectives to share. #otalk |
 | #OTalk @OTalk_ I'm ready for #otalk tonight. Please say hello if you're online. It's @GillyGorry on the account hosting. The topic is "how are we listening to service user experience, what ways is it influencing our practice and positive outcomes" https://t.co/jGiFXczHch |
| #OTalk @OTalk_ Please remember your code of ethics and professional conduct during #otalk. It's also really important to remember the hash tag #otalk in every tweet so that we can follow |
 | Ellen @OTEllenUK @OTalk_ @GillyGorry Hello 👋 #OTalk |
| #OTalk @OTalk_ @GillyGorry (aka me) is presenting at #rcot19 alongside a service user about what OTs can learn from listening to service user experience. I am really interested in this topic and what everyone elses thoughts are. #otalk |
| #OTalk @OTalk_ @OTEllenUK @GillyGorry Hello! #otalk |
 | Student Platform OT @SPOTeurope RT @OTalk_: @GillyGorry (aka me) is presenting at #rcot19 alongside a service user about what OTs can learn from listening to service user… |
| #OTalk @OTalk_ Q1 How are we as Occupational Therapists listening to service user experience as part of our practice? #otalk |
| Student Platform OT @SPOTeurope What have our students experienced of this on placement? |
 | Margaret Spencer @margaretOT360 @OTalk_ My service users have the last group without us in it and evaluate the group #otalk |
 | Melanie Vale @Abroad_in_Wales @OTalk_ @GillyGorry Hello! #OTalk 👋🏽 |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Funny you ask that question- AOTA is actually working on a roadmaps of opportunities documents for autistic individuals. We are having some autistic OT practitioners reviewing the document now! #otalk |
| #OTalk @OTalk_ @margaretOT360 That's interesting. Do they get to respond in writing? Do they feel they can speak openly? What happens with the outcomes of the evaluation? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Whenever my own proposals for conference about #autism were accepted worldwide, I consider that as a small step too! #otalk |
 | Amie Jayne @Amie_OT Bit late to the party tonight but I’m here #otalk |
| Melanie Vale @Abroad_in_Wales @OTalk_ In my service we have explored different ways of gathering feedback and at different times. This is sometimes challenging as often people using our service have communication difficulties #OTalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ And I know with the Autism Across the Lifespan book by AOTA Press- the service user perspectives were added in (by me and Steven Shore). That was major adjustment from previous edition, too! #otalk |
 | Vicki 💚 @V_the_OT @OTalk_ @GillyGorry Hi #otalk 🙌🏻 |
| #OTalk @OTalk_ @BillWongOT Excellent. And will the reviewers feedback be actioned? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ And when I notified the autistic OT practitioners I know about the AOTA press opportunity, they told me, “We want more opportunities like this, Bill! Please advocate for us so that we can comfortably and meaningfully contribute to our profession.” #otalk |
| #OTalk @OTalk_ Are families, carers and other professionals involved in feedback and evaluation, particularly when there are challenges? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Yes! I will be listed as an author for the presentation proposal on the document at AOTA conference next year. The others who will contribute feedback- they will be listed as contributing authors. #otalk |
| Amie Jayne @Amie_OT @OTalk_ In my service we have quite open and honest discussions with one of our groups. We ask them for opinions and service improvement suggestions. All of my work teaching people to use Alexa and iPads came from service user suggestions #otalk |
| Margaret Spencer @margaretOT360 We have just had service users in to help develop the new MSc course @SheffieldHallamUni #otalk |
| #OTalk @OTalk_ Is the feedback sometimes contradictory? Can that impact on changes? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @OTalk_ In my service we have quite open and honest discussions with one of our groups. We ask them for opinions and service i… |
| Vicki 💚 @V_the_OT @OTalk_ I’ve just run a group (while on placement) and asked for verbal and written feedback. It’s useful and it raised some interesting ideas and thoughts 😊 #otalk |
| #OTalk @OTalk_ Great examples of service user lead intervention. Do people sometimes suggest things we can't action? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Abroad_in_Wales: @OTalk_ In my service we have explored different ways of gathering feedback and at different times. This is sometimes… |
| #OTalk @OTalk_ Q2 how can listening to/involving service user expert views on their own health impact positive outcomes? #otalk |
| Margaret Spencer @margaretOT360 Yes, they said we needed a book to go with the workshops, so we bought an illustrator and developed a book with them #otalk |
 | Dawn Hy @DawnDonja RT @OTalk_: Are families, carers and other professionals involved in feedback and evaluation, particularly when there are challenges? #otal… |
| Melanie Vale @Abroad_in_Wales @OTalk_ Yes where possible, but we have often debated if this is enough. I often feel the service user view in LD setting is the quietest voice. It feels like everyone else’s opinion gets heard first. #OTalk |
| #OTalk @OTalk_ Brilliant! #otalk |
| Student Platform OT @SPOTeurope RT @OTalk_: Q2 how can listening to/involving service user expert views on their own health impact positive outcomes? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ I will be interested to see how the feedback process about the Roadmaps of opportunities for autistic individuals document will come out. It is in early review process now. #otalk |
| Student Platform OT @SPOTeurope RT @OTalk_: Is the feedback sometimes contradictory? Can that impact on changes? #otalk https://t.co/7WFel2FHJo |
| Amie Jayne @Amie_OT @OTalk_ They have done, it was around wanting an art group so we made links with community groups and referred them to the other service to try and fill the service gap, there have also been times there hasn’t been anything we could do too #otalk |
| #OTalk @OTalk_ #otalk |
| Margaret Spencer @margaretOT360 I think it helps us as OTs validate person centred practice, as we do this already we are ahead of the game #otalk |
 | Hannah Bartlette @HannahBartOT @OTalk_ On my community placement we provide feedback questions (tick boxes and open questions) and free post envelope but unfortunately they don't receive many back #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @Abroad_in_Wales @OTalk_ I can see that as an #ActuallyAutistic individual. To do as many presentations as I have globally in last 8-9 years is considered rather loud in OT land. #otalk |
 | SueOT(ret)@T2O🇪🇺😷💩🐐#stayhomelive @therapy2optimum @OTalk_ #otalk there is always the dilemma when a client has been through #ExpertPatient course, but has totally missed that this is a #partnership and clinicians are also experts! |
| Amie Jayne @Amie_OT @OTalk_ We have ‘rate your experience’ cards families can fill in but we do ask for their opinion too and try where possible to work on their ideas #otalk |
| Margaret Spencer @margaretOT360 That’s why it’s really important to enable that voice through interventions #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @Abroad_in_Wales @OTalk_ And if people look at my Twitter profile, I don’t think many would have guessed that I am #ActuallyAutistic #otalk |
 | Kate Tudor @OT_KateT @OTalk_ I'm not really placed to do it directly in my role, but for my personal development, I try to find the voices service users out there on traditional media, social media or podcasts #OTalk |
| #OTalk @OTalk_ This can be hard. Are there other ways we can get feedback? Observation of enjoyment? Behavior change? #otalk |
| Dawn Hy @DawnDonja @OTalk_ #otalk #Carers #Families are more involved if your organisations have signed up to the #TriangleOfCare from the #Carerstrust.... & the #RCN are due to take over the hosting of the #TriangleOfCare soon |
| Student Platform OT @SPOTeurope RT @HannahBartOT: @OTalk_ On my community placement we provide feedback questions (tick boxes and open questions) and free post envelope bu… |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Strange question again that is being asked- I think whenever I share about being #ActuallyAutistic, it either validated what practitioners already know, or make them think from that perspective... depending on issue. #otalk |
| #OTalk @OTalk_ #otalk |
| #OTalk @OTalk_ RT @HannahBartOT: @OTalk_ On my community placement we provide feedback questions (tick boxes and open questions) and free post envelope bu… |
| Margaret Spencer @margaretOT360 In the GP practice it’s measured as people who DONT get back in contact with the GP after OT intervention #otalk |
| Amie Jayne @Amie_OT @OTalk_ We use observed levels of engagement, interest and enjoyment as an outcome after some therapy sessions to try and tailor groups around individuals #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Like when I read a post from @AutisticOt about recess. My experiences of recess as a kiddo were different from many American kids. So it was interesting to share my own experiences with play at school growing up. #otalk |
| #OTalk @OTalk_ For me it's about the balance or professional knowledge and lived experience. Something both sides need to understand for good partnership working #otalk |
| Vicki 💚 @V_the_OT @OTalk_ #otalk As each population in each locality is unique it can allow for a better use of resources and better outcomes? |
| #OTalk @OTalk_ RT @Amie_OT: @OTalk_ We have ‘rate your experience’ cards families can fill in but we do ask for their opinion too and try where possible t… |
| #OTalk @OTalk_ RT @OT_KateT: @OTalk_ I'm not really placed to do it directly in my role, but for my personal development, I try to find the voices service… |
| Bill Wong, OTD, OTR/L @BillWongOT RT @OTalk_: For me it's about the balance or professional knowledge and lived experience. Something both sides need to understand for good… |
| #OTalk @OTalk_ @OT_KateT What prevents this in your role?#otalk |
| #OTalk @OTalk_ RT @DawnDonja: @OTalk_ #otalk #Carers #Families are more involved if your organisations have signed up to the #TriangleOfCare from the #C… |
| SueOT(ret)@T2O🇪🇺😷💩🐐#stayhomelive @therapy2optimum @HannahBartOT @OTalk_ #otalk ditto in #NDevon. |
| Amie Jayne @Amie_OT @OTalk_ It’s been really helpful. We’ve used it to tailor the service around individual interest and needs and it’s identified key areas to expand our to input, hence my focus on technology, personally I thrive on feedback to learn and improve #otalk |
| #OTalk @OTalk_ RT @BillWongOT: @OTalk_ Strange question again that is being asked- I think whenever I share about being #ActuallyAutistic, it either valid… |
| #OTalk @OTalk_ RT @margaretOT360: In the GP practice it’s measured as people who DONT get back in contact with the GP after OT intervention #otalk https:/… |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ In my case, it was interesting to see the times where the OT me and the #ActuallyAutistic me collide in perspective. Like for me at conferences, I actually don’t like being at bars for prolonged period of time. But I know I got to build rapport w/ fellow OT’s! #otalk |
| #OTalk @OTalk_ What a positive outcome. How have the #GPs responded to that? #otalk |
| #OTalk @OTalk_ RT @Amie_OT: @OTalk_ We use observed levels of engagement, interest and enjoyment as an outcome after some therapy sessions to try and tail… |
| #OTalk @OTalk_ RT @V_the_OT: @OTalk_ #otalk As each population in each locality is unique it can allow for a better use of resources and better outcomes? |
| Amie Jayne @Amie_OT @OTalk_ Saying that, not all feedback has been very positive. Sometimes there isn’t anything we can do to make changes but I feel it’s important to hear from a service user perspective and be aware of their feelings and experiences #otalk |
| #OTalk @OTalk_ Q3 how can we demonstrate true collaborative and client centred ways of working ? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @OTalk_ It’s been really helpful. We’ve used it to tailor the service around individual interest and needs and it’s identified… |
| Margaret Spencer @margaretOT360 They love OT as the patients issues that have not been sorted by mediation have been resolved #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ And in my OT leadership position, I had to leave my #actuallyautistic self behind because I know I got to be on my social A game in certain situations! #otalk |
| #OTalk @OTalk_ This is important. People often just want to be heard and can accept genuine limitations. #otalk |
| Amie Jayne @Amie_OT @OTalk_ By creating space and opportunities for open and honest communication and feedback, both face to face and anonymously if needed #otalk |
| Student Platform OT @SPOTeurope RT @OTalk_: What a positive outcome. How have the #GPs responded to that? #otalk https://t.co/zMmzOlxdPS |
| #OTalk @OTalk_ Love a success story #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ What’s with these questions... lol! I think extending invitation to service users who potentially want to be involved will be key. It may take some digging. But if you find someone who can be a bridge, that will make collaboration more meaningful and easier. #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @OTalk_ Saying that, not all feedback has been very positive. Sometimes there isn’t anything we can do to make changes but I f… |
| #OTalk @OTalk_ RT @Amie_OT: @OTalk_ By creating space and opportunities for open and honest communication and feedback, both face to face and anonymously… |
| Amie Jayne @Amie_OT @OTalk_ So true, sometimes just being there to listen and understand a persons perspective is all someone needs #otalk |
| #OTalk @OTalk_ RT @Amie_OT: @OTalk_ So true, sometimes just being there to listen and understand a persons perspective is all someone needs #otalk |
| Margaret Spencer @margaretOT360 By really keeping people at the heart of what we do. Making sure it’s what they want to do, and checking we did ok together throughout the experience #otalk |
| Margaret Spencer @margaretOT360 RT @Amie_OT: @OTalk_ By creating space and opportunities for open and honest communication and feedback, both face to face and anonymously… |
| #OTalk @OTalk_ RT @margaretOT360: By really keeping people at the heart of what we do. Making sure it’s what they want to do, and checking we did ok toge… |
| Amie Jayne @Amie_OT As much as pressures eg time and caseload can be difficult, keeping the person at the centre of what we do is key #otalk |
| #OTalk @OTalk_ Q4 what are the barriers and enablers to true client centred practice, co-production and collaborative working between OTs and those who access our services? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ But I also know- the process of getting to write the forward for the Autism Across the Lifespan book... that took me 2 years to plant a seed in the editor’s head! Had I not been an active OT conference attendee, that would not have happened! #otalk |
| Margaret Spencer @margaretOT360 This is why OTs are leaving the NHS as they are feeling compromised over this issue #otalk |
| Amie Jayne @Amie_OT @OTalk_ Biggest barriers within my service is time and the best enablers are the relationships we have built with our service users to creat opportunities for communication #otalk |
| Margaret Spencer @margaretOT360 Barriers are procedures and policies which are fit for an organisation but not a person #otalk |
| #OTalk @OTalk_ I think a barrier can sometimes be the cherry picking on those who give feedback, to grow we need to hear the truth, even if not always what we want to hear. #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ A barrier from my service user perspective... if I am not as open as I had in the last 8+ years, some of the opportunities I have received would not have happened! #otalk |
| Melanie Vale @Abroad_in_Wales @OTalk_ This question brought to mind how patient stories have been used to improve patient care in various settings. Hearing about experience in a patients own words seems so powerful #OTalk |
| Amie Jayne @Amie_OT @margaretOT360 I can see how that may be the case, it can be hard but I feel lucky to be part of a great wider MDT team and enjoy my work so much #otalk |
| Margaret Spencer @margaretOT360 Yes being open to challenges and not defensive is key #otalk |
| Amie Jayne @Amie_OT @Abroad_in_Wales @OTalk_ Patient experience is so powerful, I think it’s vital to embrace it and use it where we can #otalk |
| #OTalk @OTalk_ I agree. I think therapeutic relationship is essentially for not just listening but for actually hearing and understanding what people mean. #otalk |
| #OTalk @OTalk_ RT @margaretOT360: Barriers are procedures and policies which are fit for an organisation but not a person #otalk https://t.co/nOvL7fz3cI |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Like the AOTA roadmaps of opportunities document, I did a podcast on AOTA’s pediatric virtual chat 7 years ago. The person in charge still remembered me! #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @OTalk_ Biggest barriers within my service is time and the best enablers are the relationships we have built with our service… |
| Amie Jayne @Amie_OT @OTalk_ Sometimes it’s all about reading between the lines too and ‘hearing’ what’s been said, it can be hard #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @margaretOT360: Barriers are procedures and policies which are fit for an organisation but not a person #otalk https://t.co/nOvL7fz3cI |
| #OTalk @OTalk_ Where do you think things would have gone differently? #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @margaretOT360 From an #actuallyautistic perspective, if I were not who I am in OT world, I would have loved to have my social media to be more private than public! #otalk |
| #OTalk @OTalk_ Couldn't agree more. #otalk |
| #OTalk @OTalk_ RT @margaretOT360: Yes being open to challenges and not defensive is key #otalk https://t.co/670lenkmyv |
| #OTalk @OTalk_ RT @Amie_OT: @OTalk_ Sometimes it’s all about reading between the lines too and ‘hearing’ what’s been said, it can be hard #otalk |
| Vicki 💚 @V_the_OT @OTalk_ #OTalk I think it’s important to consider at what point we ask for feedback too to ensure that it isn’t biased and as far as possible reflects the patient experience |
| Melanie Vale @Abroad_in_Wales @OTalk_ I think time can be a massive barrier. I also feel we need to be in a position to act on the feedback gained, sometimes we aren’t able to make the changes requested resulting in frustration on all sides #OTalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ Like the Autism Across the Lifespan book, I think there would have been criticism amongst the #ActuallyAutistic OT’s on why their opinions or perspectives are not heard. #otalk |
| Amie Jayne @Amie_OT @V_the_OT @OTalk_ We provide opportunities for feedback throughout all stages of intervention and support to try and get a number of viewpoints #otalk |
| #OTalk @OTalk_ Yep. I sometimes feel like being a mind-reader would be a useful tool to have. But that's when working harder at the communication part becomes even more important. #otalk |
 | Lucy Howell @howell_lucy #otalk |
| #OTalk @OTalk_ #otalk yes. It has to be meaningful. |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ And one gripe I have with some of the #autism conferences- someone like me should have been easy invites to be keynote speakers! I have the degree, personal experience, experiences speaking at big stages, and knowledge. #otalk |
| #OTalk @OTalk_ I'm sure this can be hard to do. #otalk |
| Lucy Howell @howell_lucy @OTalk_ #otalk I know, missed the hashtag 🙄 |
| #OTalk @OTalk_ RT @Abroad_in_Wales: @OTalk_ I think time can be a massive barrier. I also feel we need to be in a position to act on the feedback gained,… |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @V_the_OT @OTalk_ We provide opportunities for feedback throughout all stages of intervention and support to try and get a num… |
| Student Platform OT @SPOTeurope RT @Abroad_in_Wales: @OTalk_ I think time can be a massive barrier. I also feel we need to be in a position to act on the feedback gained,… |
| #OTalk @OTalk_ RT @Amie_OT: @V_the_OT @OTalk_ We provide opportunities for feedback throughout all stages of intervention and support to try and get a num… |
 | Andrew Morris @andrewmorrisuk RT @BillWongOT: @OTalk_ And one gripe I have with some of the #autism conferences- someone like me should have been easy invites to be keyn… |
| #OTalk @OTalk_ Q5 have you any examples of how this works well? When it hasn't worked well? #otalk |
| Amie Jayne @Amie_OT @OTalk_ Desired superpowers for an #OccupationalTherapist: 1. Mind reader 2. Problem solver 3. A Mary Poppins bag of everything #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @Abroad_in_Wales @OTalk_ Time is a factor for sure. To even come up with 3-5 OT presentation proposals for conferences every year is taxing on me... even though I love OT. I feel like I am on this. #otalk https://t.co/DdNbZROaXg |
| Melanie Vale @Abroad_in_Wales @OTalk_ And an enabler for our service has been access to different communication tools and strategies such as talking mats and assistive technology #OTalk |
| #OTalk @OTalk_ #otalk how can we overcome some of these barriers? |
| Amie Jayne @Amie_OT @OTalk_ I would be able to fit all the Mowbrays and bed loops I need in it! #otalk |
| #OTalk @OTalk_ RT @Abroad_in_Wales: @OTalk_ And an enabler for our service has been access to different communication tools and strategies such as talking… |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ I think I am ongoing proof that OT is capable to collaborate with #ActuallyAutistic individuals. However, this needs to happen more regularity in OT community with fellow #ActuallyAutistic OT’s. #otalk |
| Amie Jayne @Amie_OT @OTalk_ We had a service user and their partner suggest doing an art exhibition for dementia action week and we’ve been able to make it happen and have it arranged for the whole of next week #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ In terms of what hasn’t work well amongst #ActuallyAutistic OT’s- presenting at conferences can be a barrier to them in many ways- cost, conference environment, social anxiety, etc. #otalk |
| #OTalk @OTalk_ Oh my goodness this is brilliant #otalk |
| #OTalk @OTalk_ #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Abroad_in_Wales: @OTalk_ And an enabler for our service has been access to different communication tools and strategies such as talking… |
| Bill Wong, OTD, OTR/L @BillWongOT RT @Amie_OT: @OTalk_ We had a service user and their partner suggest doing an art exhibition for dementia action week and we’ve been able t… |
| #OTalk @OTalk_ I seek feedback regularly. I accept people don't always want to do it my way and we try to work it out together. Sometimes the feedback is great, others not so. But I always learn. I am privileged in my role though and have more time than. Most. #otalk |
| #OTalk @OTalk_ #otalk |
| Amie Jayne @Amie_OT @OTalk_ There have also been a couple of times when I first started, that I wanted to do everything & went beyond what I could to promise an appointment with a colleague at a certain time before checking with the colleague, it helped me realise where my professional boundaries are #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @OTalk_: I seek feedback regularly. I accept people don't always want to do it my way and we try to work it out together. Sometimes the… |
| Kate Tudor @OT_KateT @OTalk_ One of the barriers I didn't expect was when people with really valuable feedback don't want to 'make a fuss' or worry it'll be taken personally. I encourage people to see that their voice carries so more weight than mine when we see the same problems #OTalk |
| #OTalk @OTalk_ Final few minutes. Any take home.points? #otalk |
| Student Platform OT @SPOTeurope RT @OTalk_: Oh my goodness this is brilliant #otalk https://t.co/m6r5GCvUX1 |
| Vicki 💚 @V_the_OT @OTalk_ Feedback I got at the end of my last group has meant that an extra session maybe run (dependent on need) to discuss and explore a whole new topic area #OTalk |
| Amie Jayne @Amie_OT @OTalk_ Thank you, I’ll try to put up photos next week. We are just doing the final prep now. I’m so excited!!!!! #otalk |
| #OTalk @OTalk_ I'm currently working on my join service user presentation for #rcot19 "what occupational therapists can learn from listening to service user experience" hope to see some of you at conference. The #otalk team will be having a meet up. Check out pinned tweet. |
| Melanie Vale @Abroad_in_Wales @OTalk_ Worked well when given protected time as part of improvement project to go out and interview service users and carers about their experience and how to improve #OTalk |
| #OTalk @OTalk_ Managing expectations is a vital part of co-working #otalk |
 | Madeline Warwick OT @MadelineWarwick @OTalk_ #OTalk our allotment project was entirely co-produced from service users attending a walking group. We get group attendees to complete evaluations and I Want Great Care to get feedback and help shape future services and make quality improvements |
| Amie Jayne @Amie_OT @OTalk_ I find seeking for feedback especially face to face People have focused on the positives, I would like to try and gain honest feedback of my weaknesses too but can understand why that can be hard face to face #otalk |
| Melanie Vale @Abroad_in_Wales @OTalk_ Works less well sending out questionnaires- very limited response and not such rich information #OTalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ If our professional associations are interested in making publicized resources or practice guidelines involving certain service user groups, spend some time to identify OT students or practitioners who could help in development. #otalk |
| #OTalk @OTalk_ It's interesting. I wouldn't give negative feedback when in hospital last year for the same reason. Patient effect? #otalk |
| #OTalk @OTalk_ RT @Abroad_in_Wales: @OTalk_ Worked well when given protected time as part of improvement project to go out and interview service users and… |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ If researchers want to involve particularly service user groups, please don’t just invite OT’s with such perspectives as participants in their research only. Invite them to be part of the research team. #otalk |
| #OTalk @OTalk_ Excellent example |
| Amie Jayne @Amie_OT @OTalk_ 100% and sometimes it can be hard as a newly qualified ot but you learn fast from the times things haven’t worked out so well #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT @OTalk_ And another one- invite OT’s who are also service users to serve in positions where they can potentially make difference to the greater OT community! #otalk |
| Bill Wong, OTD, OTR/L @BillWongOT RT @OT_KateT: @OTalk_ One of the barriers I didn't expect was when people with really valuable feedback don't want to 'make a fuss' or worr… |
| Kate Tudor @OT_KateT @OTalk_ When I worked on a MH inpatient unit, we got to a point where the group timetable was pretty much set by the patients in the community meetings. They got more out of it and I had some interesting challenges for groups they came up with I'd probably not have thought of! #OTalk |
| Student Platform OT @SPOTeurope RT @OTalk_: It's interesting. I wouldn't give negative feedback when in hospital last year for the same reason. Patient effect? #otalk http… |
| #OTalk @OTalk_ Well that's another thought provoking #otalk come to an end. Thanks for the great discussion everyone! |
| Amie Jayne @Amie_OT @OTalk_ I’ve felt that too, I’ve had people say they don’t want to ‘make a fuss’ but I try to encourage and help people feel comfortable where possible about giving their feedback #otalk |
| Student Platform OT @SPOTeurope RT @OT_KateT: @OTalk_ One of the barriers I didn't expect was when people with really valuable feedback don't want to 'make a fuss' or worr… |
| #OTalk @OTalk_ #OTalk – 21st May 2019 – Why aren’t all occupational therapists using standardised assessments routinely in practice? https://t.co/bSolFoe2Mf |
| Student Platform OT @SPOTeurope RT @OTalk_: #OTalk – 21st May 2019 – Why aren’t all occupational therapists using standardised assessments routinely in practice? https://t… |
| Amie Jayne @Amie_OT @OTalk_ Thank you @GillyGorry for a great #otalk |
| #OTalk @OTalk_ Thanks everyone. Signing off for the evening to take my sleepy head for an early night #otalk https://t.co/PeS15vmkk3 |
| Lucy Howell @howell_lucy RT @OTalk_: #OTalk – 21st May 2019 – Why aren’t all occupational therapists using standardised assessments routinely in practice? https://t… |
| #OTalk @OTalk_ RT @OTalk_: First up is the announcement of our #RCOT2019 meet up! Are you arriving in Birmingham on the Sunday evening? Why not join the #… |
| Amie Jayne @Amie_OT @OTalk_ I’m putting a reminder on my phone now as we don’t tend to use a lot of standardised assessments in practice #otalk |
| Student Platform OT @SPOTeurope RT @OTalk_: First up is the announcement of our #RCOT2019 meet up! Are you arriving in Birmingham on the Sunday evening? Why not join the #… |
| Kate Tudor @OT_KateT @OTalk_ I'm always interested in the huge difference in my expectations of a service I use vs what I expect of myself in the service I offer. I'm definitely not the assertive, self advocating patient I try to encourage people I work with to be! #OTalk |
| Madeline Warwick OT @MadelineWarwick @OTalk_ #OTalk I agree that it’s about creating the space to engage in the right conversations. We’ve grown a few of our own volunteers now who always help bring the service user perspective to what we do, we try to encourage volunteers in all our activity based groups for this reason |
| Lucy Howell @howell_lucy @OTalk_ #otalk I didn't give negative feedback on my mum's interventions in acute as too busy trying to support mum's safe discharge, too exhausted. Mum didn't want me to 'make a fuss' even though she was complaining. Defo patient effect |
| Madeline Warwick OT @MadelineWarwick @OTalk_ Sorry @OTalk_ forgot you #OTalk 😬 |
 | Sarah Wilson 🌺 @sarahwilsonOT RT @MadelineWarwick: @OTalk_ #OTalk I agree that it’s about creating the space to engage in the right conversations. We’ve grown a few of o… |
| Madeline Warwick OT @MadelineWarwick @OTalk_ Barriers - time it takes to get feedback and really truly listen, service users not writing the quality feedback they give you verbally Enablers - nothing beats the honest therapeutic relationship where you can be each other’s critical friend #OTalk |
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