#PhysioTalk Transcript
Healthcare social media transcript of the #PhysioTalk hashtag.
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| Profile | Tweet |
|---|---|
 | M-J Sharp @hipsterlife85 @physiotalk #physiotalk I'm ready! |
 | Rob Yeldham @RobYeldham Might lurk a bit but awaiting call from student daughter so will drop out at some point. DM me if you have specifics queries about info @thecsp has or our approach to engaging stakeholders #physiotalk |
 | physiotalk @physiotalk Good evening everyone! @NaomiMcVey here & tonight we’re tweetchatting about perceptions of physio #Physiotalk |
| physiotalk @physiotalk We hope you’ve taken a look at the prechat info? #physiotalk |
 | elizabethjenn @elizabethjenn @physiotalk @NaomiMcVey #physiotalk good evening! |
| physiotalk @physiotalk So, who’s joining us tonight and where from ? #physiotalk |
 | Anna Spiteri @spiteri_anna @physiotalk @NaomiMcVey Good evening Naomi #Physiotalk |
| Rob Yeldham @RobYeldham RT @RobYeldham: Might lurk a bit but awaiting call from student daughter so will drop out at some point. DM me if you have specifics querie… |
| M-J Sharp @hipsterlife85 @physiotalk im joining in from my couch. eating an orange & trying not to get the comp keys sticky. #somultitalented #physiotalk |
 | Aideen Larmer @AideenPhysio @physiotalk Evening! Aideen from London #physiotalk |
| physiotalk @physiotalk Let’s get started with the first question: as physios & physio services who are our stakeholders? #physiotalk |
 | Sibyl Edward @pasl_pt @physiotalk Joining in from sunny St. Lucia in the Caribbean. Might lurk a bit. #physiotalk |
| Anna Spiteri @spiteri_anna @hipsterlife85 @physiotalk Couch is a sensible choice of seat for a #Physiotalk |
| elizabethjenn @elizabethjenn @physiotalk #physiotalk commissioners, public, clinicians, educators, |
| physiotalk @physiotalk Here’s a quick definition of stakeholders to help you think about the 1st question #physiotalk https://t.co/icsLHJYOpx |
| physiotalk @physiotalk RT @elizabethjenn: @physiotalk #physiotalk commissioners, public, clinicians, educators, |
| Anna Spiteri @spiteri_anna @pasl_pt @physiotalk Lurk away but if you want to join in the conversation don't forget the hashtag #Physiotalk |
| physiotalk @physiotalk @KBNeuroinfo In terms of our local communities? #physiotalk |
| Aideen Larmer @AideenPhysio @physiotalk I think physios themselves are an often forgotten stakeholder #physiotalk |
| M-J Sharp @hipsterlife85 @spiteri_anna @physiotalk it certainly is. Orange is not a sensible choice tho ha! #physiotalk |
 | KB @KBNeuroinfo @physiotalk Yes the local communities we work in and support with our services, includes patients, families, carers, volunteers as well as other health profs and 3rd sector #physiotalk |
| M-J Sharp @hipsterlife85 @physiotalk Patients also a pretty important stakeholder.. or maybe the most important? #physiotalk |
| physiotalk @physiotalk @hipsterlife85 Yes - people who receive it, top of the list! #physiotalk |
| physiotalk @physiotalk RT @AideenPhysio: @physiotalk I think physios themselves are an often forgotten stakeholder #physiotalk |
| physiotalk @physiotalk Ok, next question - do you know what your stakeholders think of your service? How do you currently assess this? #physiotalk |
| Aideen Larmer @AideenPhysio @physiotalk in no particular order... NICE, CCGs, NHS England, government, general public, patients, physiotherapists, other HCPs, students, educators, researchers, other professionals internationally, WHO, managers, HCPC, CSP, economists #physiotalk |
| elizabethjenn @elizabethjenn @physiotalk #physiotalk our professional bodies eg CSP |
 | Sam Haworth-Booth @SamHBooth @physiotalk Probably depends on each stakeholder as each may want something different from the service #physiotalk |
| physiotalk @physiotalk RT @AideenPhysio: @physiotalk in no particular order... NICE, CCGs, NHS England, government, general public, patients, physiotherapists, ot… |
| Rob Yeldham @RobYeldham @KBNeuroinfo @physiotalk 2/2 we found mapping local stakeholder is more complex than national #physiotalk |
| Rob Yeldham @RobYeldham #physiotalk |
| elizabethjenn @elizabethjenn @physiotalk PROMS/PREMS for service users #physiotalk |
| Sam Haworth-Booth @SamHBooth @RobYeldham @KBNeuroinfo @physiotalk Do you have any ideas why? #physiotalk |
| KB @KBNeuroinfo @physiotalk Wondering if you have to be a ‘service user’ to be able to answer this? #physiotalk |
 | Ian Tyrrell @IanTyrrell5 @physiotalk I think at times we are really poor at shouting about how great our services are! We may at times not be sat at the right tables to show how great our services are. Think we sometimes struggle to produce good quality data to show our effectiveness #physiotalk |
| Aideen Larmer @AideenPhysio @RobYeldham press is a very good point! One of the high influence but arguably low interest stakeholders (depending on how sensational the topic) #physiotalk |
| physiotalk @physiotalk @KBNeuroinfo Absolutely, service users will have a view and different ways to access this, but also local GPs, commissioners etc #physiotalk |
| physiotalk @physiotalk RT @IanTyrrell5: @physiotalk I think at times we are really poor at shouting about how great our services are! We may at times not be sat a… |
| Sam Haworth-Booth @SamHBooth @RobYeldham @KBNeuroinfo @physiotalk Ah, I did wonder. Thank you #physiotalk |
| Ian Tyrrell @IanTyrrell5 @KBNeuroinfo @physiotalk We want to trial therapy specific feedback for our CDU in A&E it’s on the #ToDoList another issue in creating this evidence, where does the time come from when you constantly feel like you’re firefighting #physiotalk |
| physiotalk @physiotalk Ok, next question - how could you find out more about what patients and other stakeholders think of your service? What methods could you use? #physiotalk |
| Ian Tyrrell @IanTyrrell5 @physiotalk Answered this on a thread to the previous question but gathering both qualitative and quantitative data, then presenting and getting feedback, doing something unique like putting on a grand round and inviting stakeholders to see... #physiotalk |
| Sibyl Edward @pasl_pt @physiotalk Q.3. Maybe info from a patient survey. Those can be useful. #physiotalk, |
| Rob Yeldham @RobYeldham Dipping out now but will read the transcript tomorrow and respond to any queries for @thecsp #physiotalk |
| Sam Haworth-Booth @SamHBooth @physiotalk Ask respectfully & openly. Use a variety of methods & follow up on any feedback / suggestions you have - enev it's to feedback why you can't do it! People are more likely to respond if they feels it's for something #nottokenism #physiotalk |
| KB @KBNeuroinfo @IanTyrrell5 @physiotalk Patient stories provide powerful narrative #physiotalk |
| physiotalk @physiotalk Having evidence to know what people experience of and think about our services is key to taking effective action to improve both our services and perceptions #physiotalk |
| physiotalk @physiotalk RT @KBNeuroinfo: @IanTyrrell5 @physiotalk Patient stories provide powerful narrative #physiotalk |
| Aideen Larmer @AideenPhysio @physiotalk I recently started learning about user experience design and have found that you can learn much more useful insights from a couple of longer interviews than multiple superficial questionnaires - people often give automatic responses that don't provide much insight #physiotalk |
| physiotalk @physiotalk RT @SamHBooth: @physiotalk Ask respectfully & openly. Use a variety of methods & follow up on any feedback / suggestions you have - enev it… |
| physiotalk @physiotalk @SamHBooth Great advice! #physiotalk |
| physiotalk @physiotalk RT @AideenPhysio: @physiotalk I recently started learning about user experience design and have found that you can learn much more useful i… |
| Ian Tyrrell @IanTyrrell5 @physiotalk Like these ideas, especially in long term conditions, frailty, rehab etc. Don’t think we pay enough attention to perceptions of what we do, I’m so bad for it as I generally only see people once or twice when in ed, but are we scared of patients perceptions? #physiotalk |
| Ian Tyrrell @IanTyrrell5 @KBNeuroinfo @physiotalk Agree so much but are we scared of the feedback so we don’t ask? #physiotalk |
| Sam Haworth-Booth @SamHBooth RT @AideenPhysio: @physiotalk I recently started learning about user experience design and have found that you can learn much more useful i… |
| Anna Spiteri @spiteri_anna @KBNeuroinfo @IanTyrrell5 @physiotalk Yes so true and everyone loves a patient story especially our Trust boards #Physiotalk |
 | HelenBaxter @Helbax #physiotalk yes experience based design is just that - understanding experience to design better services - from patient carer and staff (both stakeholders) perspective #gaininginsights #understandingexperience |
| Sam Haworth-Booth @SamHBooth @IanTyrrell5 @KBNeuroinfo @physiotalk I think it's probably the way of systematising some of the processes like data inputting and the time to think through and plan how to respond #physiotalk |
| M-J Sharp @hipsterlife85 @physiotalk On student placements I've tried to allow pts to give feedback anonymously e.g. give them feedback form to take away with them/give in to the front desk- then they don't feel like they have to be polite! #physiotalk |
| physiotalk @physiotalk Ok, next question - how can we positively influence perceptions of our services and of Physiotherapy more broadly? #physiotalk |
| physiotalk @physiotalk RT @hipsterlife85: @physiotalk On student placements I've tried to allow pts to give feedback anonymously e.g. give them feedback form to t… |
| physiotalk @physiotalk RT @SamHBooth: @IanTyrrell5 @KBNeuroinfo @physiotalk I think it's probably the way of systematising some of the processes like data inputti… |
| elizabethjenn @elizabethjenn @AideenPhysio @physiotalk #physiotalk agree. Important to ask the right questions/collect the right data/measure right outcome to get clear view of perceptions |
| Ian Tyrrell @IanTyrrell5 @physiotalk Abstracts, presentations, promotion on social media, communications team in hospital settings. Being open, honest, engaging, learning from mistakes and promoting a growth mindset. #physiotalk |
| Anna Spiteri @spiteri_anna @AideenPhysio @physiotalk Very true and sometimes the service providers don't have any influence on the questions that are asked. More than often a tick box exercise so the feed back ticks a box but feels meaningless. I like this idea @AideenPhysio #Physiotalk |
| KB @KBNeuroinfo @physiotalk Promotion -Being proud of what we do, good PR,national campaigns, demonstrate our value #physiotalk |
| Aideen Larmer @AideenPhysio @spiteri_anna @physiotalk 'The 5 whys' is a useful tool - very quickly gets to a deeper level of insight #physiotalk |
 | C Harris @CHarrisPhysio @physiotalk Utilising positive patient stories, sharing the breadth of areas where physio can (and does) make a positive difference to people. Also, spreading the idea that physio is not just about doing exercises #physiotalk |
| elizabethjenn @elizabethjenn @physiotalk #physiotalk shout about what we do! Share the changes we make , innovations and data as much as we can. |
| physiotalk @physiotalk Sometimes the challenge is triangulating all the information that is coming in and feeding it back to the service providers in a meaningful way. #physiotalk |
| physiotalk @physiotalk RT @KBNeuroinfo: @physiotalk Promotion -Being proud of what we do, good PR,national campaigns, demonstrate our value #physiotalk |
| physiotalk @physiotalk RT @AideenPhysio: @spiteri_anna @physiotalk 'The 5 whys' is a useful tool - very quickly gets to a deeper level of insight #physiotalk |
| physiotalk @physiotalk RT @CHarrisPhysio: @physiotalk Utilising positive patient stories, sharing the breadth of areas where physio can (and does) make a positive… |
| Ian Tyrrell @IanTyrrell5 @physiotalk I think also regional speciality groups are important, sharing best practice and learning from each other is key! #physiotalk |
| physiotalk @physiotalk Ok, last question - it’s a big one! what would you like people’s perception of your service and of our profession to be? #physiotalk |
| physiotalk @physiotalk RT @IanTyrrell5: @physiotalk I think also regional speciality groups are important, sharing best practice and learning from each other is k… |
| elizabethjenn @elizabethjenn @physiotalk #physiotalk use every interaction with patient/relative/HCP/stakeholder as an opportunity to let them kniw what ww can offer as physiotherapist |
| KB @KBNeuroinfo @IanTyrrell5 @physiotalk Demonstrating the fabulous diversity of our profession #physiotalk |
| M-J Sharp @hipsterlife85 @spiteri_anna @AideenPhysio @physiotalk That's rlly interesting as helps to hone down Qs to what matters most & what pts want to say. I know the feeling of having to fill out an evaluation form w irrelevant Qs at the end of some sort of event when I just wanna get home to my chicken dinner #physiotalk |
| Ian Tyrrell @IanTyrrell5 @physiotalk I would love it to be that we facilitate and expediate discharge from the emergency department understanding people’s complex health and social care needs and are empathetic to all no matter what the issue. And that Physiotherapist in an ED is a key tool. #physiotalk |
| Anna Spiteri @spiteri_anna @CHarrisPhysio @physiotalk Or not about the Physio doing the exercises with the patient. Patient participation. We want to skill up our service users to make lifestyle choices #physiotalk |
| Aideen Larmer @AideenPhysio @IanTyrrell5 @physiotalk Growth mindset so important to evolve as a profession, but healthcare culture often has very negative perceptions towards admitting failure which makes this difficult... #physiotalk |
 | Ieuan Ellis 🎓🏃 @Prof_IeuanEllis A key part of the solution for achieving sustainable, high quality health and wellbeing #AddingLifeToYears #AddingYearsToLife #physiotalk |
| Ian Tyrrell @IanTyrrell5 @AideenPhysio @physiotalk And this definitely needs to change in my opinion! I learn most from when I do wrong and encourage others not to be defensive but embrace. Needs all partners pulling that way though! #physiotalk |
| KB @KBNeuroinfo @hipsterlife85 @spiteri_anna @AideenPhysio @physiotalk How can we better embrace tech for our feedback? Available to reply whenever it fits in patients’ daily lives.. #physiotalk |
| Ian Tyrrell @IanTyrrell5 @AideenPhysio @physiotalk I’ve also started talking more about my mistakes in the hope that people will cotton on that everyone does it and it’s ok! #physiotalk |
| physiotalk @physiotalk @AideenPhysio @IanTyrrell5 This is a lovely poster from my son’s primary school :) #physiotalk https://t.co/iWoFKgslYu |
| physiotalk @physiotalk RT @Prof_IeuanEllis: A key part of the solution for achieving sustainable, high quality health and wellbeing #AddingLifeToYears #AddingYear… |
| physiotalk @physiotalk @Prof_IeuanEllis Good evening:) #physiotalk |
 | Sara Conroy @saraconroyPT @physiotalk Or even the step before....let’s be embedded in communities so we prevent the admission in the first place and see patients in their own homes so they don’t need to go anywhere near the ED. #physiotalk |
| Sibyl Edward @pasl_pt @physiotalk Interesting. Schoeb et al. (2013) felt that stakeholders felt we needed to be more visible. #physiotalk. https://t.co/ctXm3lEOku |
| physiotalk @physiotalk RT @pasl_pt: @physiotalk Interesting. Schoeb et al. (2013) felt that stakeholders felt we needed to be more visible. #physiotalk. https://… |
| Ian Tyrrell @IanTyrrell5 @physiotalk @AideenPhysio Amazing! #physiotalk |
| M-J Sharp @hipsterlife85 @physiotalk #physiotalk That there's a huge variety of specialisms we work in, that physios can work their way up to quite prestigious roles, that we are often involved in key clinical reasoning/decision-making around pt care & work alongside medics etc #physiotalk |
| Ian Tyrrell @IanTyrrell5 RT @physiotalk: @AideenPhysio @IanTyrrell5 This is a lovely poster from my son’s primary school :) #physiotalk https://t.co/iWoFKgslYu |
| physiotalk @physiotalk RT @hipsterlife85: @physiotalk #physiotalk That there's a huge variety of specialisms we work in, that physios can work their way up to qui… |
| M-J Sharp @hipsterlife85 @physiotalk That we're not 'below' Drs & other MDT but are specialists #physiotalk |
| Aideen Larmer @AideenPhysio @IanTyrrell5 @physiotalk definitely helps if team leads/experienced clinicians share their failures and how they have reflected and improved #physiotalk |
| KB @KBNeuroinfo @physiotalk A worthwhile experience where they felt listened to, valued and equal. A positive interaction which made a difference #physiotalk |
| Ian Tyrrell @IanTyrrell5 @AideenPhysio @physiotalk If you had of asked me 18 months ago I wouldn’t have but can see the benefit from a number of different books. All part of the journey and if you don’t admit you make mistakes it’s more dangerous as you probably don’t believe you have made any! #physiotalk |
| physiotalk @physiotalk Ok, last few minutes - what’s tonight’s chat helped you to think about or take away with you? #physiotalk |
| Ian Tyrrell @IanTyrrell5 @physiotalk @AideenPhysio That is a forward thinking school! And a teacher obviously has read #BlackBoxThinking #physiotalk |
| Anna Spiteri @spiteri_anna Made me reflect yet again on the positive impact of Physiotherapists for our service users from cradle to grave and how we have to promote our profession. The privilege it is to be a Chartered Physiotherapist @thecsp #Physiotalk |
| Ian Tyrrell @IanTyrrell5 @physiotalk That we need to beat the “we are great and have evidence we are effective” drum louder and louder. If not invited to share results, invite yourself! Break down doors and promote what we do! As I love every day as a physio (May be a slight exaggeration due to fatigue) #physiotalk |
| C Harris @CHarrisPhysio @physiotalk A group of professionals, who take the time to get to know individuals and what is important to them, then help them achieve their personal goals #physiotalk |
| Sibyl Edward @pasl_pt @physiotalk Reaffirm our important position in the team/chain but we need to use every means to keep visible #physiotalk |
| Aideen Larmer @AideenPhysio Trusted autonomous practitioners who are experts in facilitating and empowering patients(and more broadly people/populations) to live healthy active lives #physiotalk |
| physiotalk @physiotalk Ok, that’s it for tonight - hope it was a useful discussion and we’ll post the transcript link tomorrow #physiotalk |
| elizabethjenn @elizabethjenn @physiotalk #physiotalk that 1.changing perceptions is very complicated 2. Need to start with deciding exactly what perception we want stakeholders to have! |
 | ema swingwood @emaroids1 @IanTyrrell5 @physiotalk @TheACPRC are ok the process of setting up regional groups for this very purpose!! #physiotalk |
| Ian Tyrrell @IanTyrrell5 @emaroids1 @physiotalk @TheACPRC I know! And homepfully someday I’m the future we will get there with @sam_ahp! #physiotalk |
| Sam Haworth-Booth @SamHBooth RT @elizabethjenn: @physiotalk #physiotalk that 1.changing perceptions is very complicated 2. Need to start with deciding exactly what per… |
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