#ukmedlibs Transcript

Healthcare social media transcript of the #ukmedlibs hashtag.
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Louise Levitt @LouiseWann
[REDACTED USER] hello I'm Louise Wann, Assistant Librarian at West Middlesex Uni Hospital #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] good point Samantha! #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] Q1A I would say somebody who isn't will listen to reason or refuses to make a compromise #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] [REDACTED USER] just fashionably late! #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] I had a user throw their library card at me once because it had stopped working. I can't remember how I dealt with it..#ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] Q2. Yes, its certainly difficult when users don't won't to take ownership of their own learning #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] I've had an occasion when I felt physically threatened by a user that lost his temper over a PC issue.Not pleasant. #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] Q3. I agree. I would back up a colleague up even if I didn't entirely agree with them. #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] [REDACTED USER] Yes I would. You shouldn't feel discouraged by voicing a difference in opinion #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] Q3. Definitely! Junior staff should be encouraged to speak up if they feel things could be done differently or better. #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] Q4. Sounds like there's a need for a Google vs Medline session... #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] Q5. I wonder if once they've had a chance to calm down most situations will resolve themselves. #ukmedlibs
Louise Levitt @LouiseWann
[REDACTED USER] Q7. Yes! I was always surprised that my library degree didn't include customer service. Would have been very useful #ukmedlibs
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