Symplur subscription plans for access to the Healthcare Social Graph®

Self Serve

Symplur Signals Self Serve

Annual Subscription

The Self Serve plan gives immediate access to 10 datasets (10 keywords, hashtags, etc. - change selection every 30 days) and most features in Symplur Signals. This is an annual plan. All paid up front.

Enterprise

Symplur Signals Enterprise

Annual Subscription

The Enterprise plan is a managed service giving organizations full access to the Healthcare Social Graph® and all features, while also providing onboarding, training and continual use case support for the team.

Self Serve

Enterprise

Type
Self-serve
Managed Service
Price
$ $5,988/year
Contact Sales
Main Features
# of datasets access 10 All 35,000
# of seats 1 5
Access to historical data Up to 9 years Up to 9 years
Training Sessions 1 with Annual Plan Continuous
Core Features
Custom HCP IDs
Export Insights
Healthcare Topics
The History of a Tweet
Healthcare Social Graph®
Table View
Tagged Items
Custom Datasets
Advanced Filters
Influencer Analysis
Sentiment Analysis
Trending Words
Engagement Analysis
Content Analysis

Frequently Asked Questions

How long is the subscription period?

Both Enterprise and Self Serve plans are annual plans (12 months). For Academic Researchers, Healthcare Providers and Patients we offer special plans with month to month options.

What payment options do you accept?

We only accept online credit card payments for Self Serve plans. For Enterprise customers we offer invoicing options.

Can you sign a DPA, BAA, SLA, NDA or company standard contracts?

Yes, for our Enterprise clients we regularly sign such agreements as part of a customized offering.

Are you GDPR, HIPAA, PCI DDS compliant?

Yes, please find our Terms of Service and Privacy Policy. For organizations that do business with users in the European Union we also provide a Data Processing Addendum (DPA).

How often can I change the dataset I have access to?

With the Self Serve plan you can change your selected dataset(s) every 30 days. After you saved your selection, your datasets will be locked for the next 30 days. Enterprise plans have access to all our 35,000 datasets.

Can I track a hashtag that Symplur does not have?

Yes, we track a multitude of hashtags some of which are listed on the Healthcare Hashtag Project. We can track anything you need that is appropriate for Symplur including hashtags, keywords, phrases, user accounts – just let us know.

How much history or data do I have access to?

You have access to up to 9 years of data depending on the specific dataset and when we started tracking it. If there is historical data that is not in our system, we can get that data for you for an additional fee. Please note that any dataset with over 1 million tweets in our system requires an Annual plan and approval from Symplur staff to access.

How can I cancel a subscription?

You can cancel a subscription here. Or open a chat with us and we'll take care of it.