Symplur subscription plans for access to the Healthcare Social Graph®
Symplur Impact Professional
$9 Monthly Subscription
Symplur Impact allows you to measure your professional impact in healthcare social media by analyzing your individual Twitter account.
This plan is for individuals. Month to month, unsubscribe at any time.
Symplur Signals Self Serve
$149 Monthly Subscription
The Self Serve plan gives immediate access to 1 or 10 datasets (keywords, hashtags, etc.) and most features in Symplur Signals. Month-to-month, unsubscribe at any time.
Symplur Signals Custom Project
The Project plan is a managed service for shorter term projects that focus on a certain disease or a KOL analysis and that requires a larger volume of data and deeper analysis.
Symplur Signals Enterprise
The Enterprise plan is a managed service giving organizations full access to the Healthcare Social Graph and all features, while also providing onboarding, training and continual use case support for the team.
Symplur API Eligible (requires subscription spend >$75,000/year)
|Managed Service||Managed Service|
|# of datasets access||1||10||Custom||All 35,000|
|# of seats||1||1||3||5|
|Access to historical data||Up to 9 years||Up to 9 years||Up to 9 years||Up to 9 years|
|Training Sessions||1 with Annual Plan||1||Continuous|
|Symplur API (eligible)||✔|
|Custom HCP IDs||✔|
|The History of a Tweet||✔|
|Healthcare Social Graph®||✔||✔|
Frequently Asked Questions
How long is the subscription period?
The Symplur Impact and Self Serve plan are either month to month or annual. Project is typically 2-3 months. Enterprise is 1 to 3 years.
What payment options do you accept?
We only accept online credit card payments for Symplur Impact and Self Serve plans. For our Project and Enterprise customers we offer invoicing options.
Can you sign a DPA, BAA, SLA, NDA or company standard contracts?
Yes, for our Enterprise clients we regularly sign such agreements as part of a customized offering.
Are you GDPR, HIPAA, PCI DDS compliant?
How often can I change the dataset I have access to?
With Symplur Impact you can only analyze your own Twitter Account. With the Self Serve plan you can change your selected dataset(s) every 30 days. After you saved your selection, your datasets will be locked for the next 30 days.
Can I upgrade the Self Serve plan from 1 datasets to 10 datasets?
Yes, you can upgrade your plan at anytime, simply open up a chat with us. Upgrades made mid-cycle are prorated. Downgrades can only take place at the end of the monthly cycle.
Can I track a hashtag that Symplur does not have?
Yes, we track a multitude of hashtags some of which are listed on the Healthcare Hashtag Project. We can track anything you need that is appropriate for Symplur including hashtags, keywords, phrases, user accounts – just let us know.
How much history or data do I have access to?
You have access to up to 9 years of data depending on the specific dataset and when we started tracking it. If there is historical data that is not in our system, we can get that data for you for an additional fee. Please note that any dataset with over 1 million tweets in our system requires an Annual plan and approval from Symplur staff to access.
How can I cancel a subscription?
You can cancel a subscription here. Or open a chat with us and we'll take care of it.