Symplur subscription plans for access to the Healthcare Social Graph®
Symplur Signals Self Serve
The Self Serve plan gives immediate access to 10 datasets (10 keywords, hashtags, etc. - change selection every 30 days) and most features in Symplur Signals. This is an annual plan. All paid up front.
Symplur Signals Enterprise
The Enterprise plan is a managed service giving organizations full access to the Healthcare Social Graph® and all features, while also providing onboarding, training and continual use case support for the team.
|# of datasets access||10||All 35,000|
|# of seats||1||5|
|Access to historical data||Up to 9 years||Up to 9 years|
|Training Sessions||1 with Annual Plan||Continuous|
|Custom HCP IDs||✔|
|The History of a Tweet||✔|
|Healthcare Social Graph®||✔|
Frequently Asked Questions
How long is the subscription period?
Both Enterprise and Self Serve plans are annual plans (12 months). For Academic Researchers, Healthcare Providers and Patients we offer special plans with month to month options.
What payment options do you accept?
We only accept online credit card payments for Self Serve plans. For Enterprise customers we offer invoicing options.
Can you sign a DPA, BAA, SLA, NDA or company standard contracts?
Yes, for our Enterprise clients we regularly sign such agreements as part of a customized offering.
Are you GDPR, HIPAA, PCI DDS compliant?
How often can I change the dataset I have access to?
With the Self Serve plan you can change your selected dataset(s) every 30 days. After you saved your selection, your datasets will be locked for the next 30 days. Enterprise plans have access to all our 35,000 datasets.
Can I track a hashtag that Symplur does not have?
Yes, we track a multitude of hashtags some of which are listed on the Healthcare Hashtag Project. We can track anything you need that is appropriate for Symplur including hashtags, keywords, phrases, user accounts – just let us know.
How much history or data do I have access to?
You have access to up to 9 years of data depending on the specific dataset and when we started tracking it. If there is historical data that is not in our system, we can get that data for you for an additional fee. Please note that any dataset with over 1 million tweets in our system requires an Annual plan and approval from Symplur staff to access.
How can I cancel a subscription?
You can cancel a subscription here. Or open a chat with us and we'll take care of it.