Symplur subscription plans for access to the Healthcare Social Graph®

Symplur Impact

Symplur Impact Professional

$9 Monthly Subscription

Symplur Impact allows you to measure your professional impact in healthcare social media by analyzing your individual Twitter account.

This plan is for individuals. Month to month, unsubscribe at any time.

Self Serve

Symplur Signals Self Serve

$149 Monthly Subscription

The Self Serve plan gives immediate access to 1 or 10 datasets (keywords, hashtags, etc.) and most features in Symplur Signals. Month-to-month, unsubscribe at any time.

Project

Symplur Signals Custom Project

Custom Subscription

The Project plan is a managed service for shorter term projects that focus on a certain disease or a KOL analysis and that requires a larger volume of data and deeper analysis.

Enterprise

Symplur Signals Enterprise

Annual Subscription

The Enterprise plan is a managed service giving organizations full access to the Healthcare Social Graph and all features, while also providing onboarding, training and continual use case support for the team.

Symplur Impact

Self Serve

Project

Enterprise

Type
Self-serve
Self-serve
Managed Service Managed Service
Monthly price
$ 9-29
$ 119-499
Custom Custom
Main Features
# of datasets access 1 10 Custom All 35,000
# of seats 1 1 5 5
Access to historical data Up to 9 years Up to 9 years Up to 9 years Up to 9 years
Training Sessions 1 with Annual Plan 1 Continuos
Core Features
Symplur API (eligible)
Custom HCP IDs
Export Insights
Healthcare Topics
The History of a Tweet
Healthcare Social Graph®
Table View
Tagged Items
Custom Datasets
Advanced Filters
Influencer Analysis
Sentiment Analysis
Trending Words
Engagement Analysis
Content Analysis

Frequently Asked Questions

How long is the subscription period?

The Symplur Impact and Self Serve plan are either month to month or annual. Project is typically 2-3 months. Enterprise is 1 to 3 years.

What payment options do you accept?

We only accept online credit card payments for Symplur Impact and Self Serve plans. For our Project and Enterprise customers we offer invoicing options.

Can you sign a DPA, BAA, SLA, NDA or company standard contracts?

Yes, for our Enterprise clients we regularly sign such agreements as part of a customized offering.

Are you GDPR, HIPAA, PCI DDS compliant?

Yes, please find our Terms of Service and Privacy Policy. For organizations that do business with users in the European Union we also provide a Data Processing Addendum (DPA).

How often can I change the dataset I have access to?

With Symplur Impact you can only analyze your own Twitter Account. With the Self Serve plan you can change your selected dataset(s) every 30 days. After you saved your selection, your datasets will be locked for the next 30 days.

Can I upgrade the Self Serve plan from 1 datasets to 10 datasets?

Yes, you can upgrade your plan at anytime, simply open up a chat with us. Upgrades made mid-cycle are prorated. Downgrades can only take place at the end of the monthly cycle.

Can I track a hashtag that Symplur does not have?

Yes, we track a multitude of hashtags some of which are listed on the Healthcare Hashtag Project. We can track anything you need that is appropriate for Symplur including hashtags, keywords, phrases, user accounts – just let us know.

How much history or data do I have access to?

You have access to up to 9 years of data depending on the specific dataset and when we started tracking it. If there is historical data that is not in our system, we can get that data for you for an additional fee. Please note that any dataset with over 1 million tweets in our system requires an Annual plan and approval from Symplur staff to access.

How can I cancel a subscription?

You can cancel a subscription here. Or open a chat with us and we'll take care of it.