SAM.gov, October 21, 2020
National Institutes for Health again chose Symplur Signals as the solution for their initiatives in social media analysis, influencer mapping, live events and combating medical misinformation.
Symplur Signals promotes deep understanding of the health and research field as seen by patients, doctors and other stakeholders with real-time access to insights from over a billion healthcare social media data points. Unlike many other social listening and analytic tools Symplur Signals is 100% dedicated to the health field. The Office of Communications and Public Liaison previously had a contract with Cision and Meltwater for this function. However, the staff found the Ciscion and Meltwater media search function to be less intuitive than the Symplur platform. The Symplur platform is also more comprehensive than its competitors. By focusing solely on the health field, Symplur is able to provide much more detailed analysis on the health related topics that are central to the NIH mission. The Symplur platform also provides a live feature that no other platform features. This live feature is used during conferences, such as the Precision Medicine Initiative stakeholder conferences last year as well as the NIH Digital Summit to help integrate the online community into a real-time meeting. This makes NIH more accessible to those who are not able to travel to Bethesda, MD.
NIH
